Reviews of Sparks Nissan Kia (Car Concessionaire)

J W

Purchased a Brand new maxima. 3-4 months after having it an annoying rattle began in the back of my car. I take it to the Nissan place For them to find the rattle, after a week of them searching for a rattle they blamed it all on rear right shock That needed to be replaced that would be covered under warranty. They replaced it and Sent me on my way. As soon as Got on the interstate I began to hear the rattle, as it is only able to be heard at 50mph or greater, I called the dealership back to let them know that the rattle was not fixed and was actually worse. I was told the supervisor would call me back to make arrangements for them to look again but I never received a phone call. I tried calling again to speak to someone about this issue and they never returned my call. After calling again I was told it had been fixed replacing a rear shock. No one was willing to help and now I’m stuck Paying For a brand new car With the constant rattle that has to be drowned out by the radio. I love my Maxima, but I will never buy another vehicle from Nissan. They want your money but they’re not willing to help you.

Rhonda Harris

Best new car deal ever.

Chris Larsen

Recently bought my new 2019 Kia Forte at Sparks and we worked with John Wittington. He was extremely helpful and a delight to work with! He made sure we were happy with everything before we purchased, and made personal calls to check on us afterwards to make sure we were enjoying our new car. I highly recommend Sparks Nissan Kia and will only work with Big John from now on! If you need a new or used vehicle, go see Big John!

Danee Duke

Got my oil changed & did not take as long as they said. Counter guys were real nice.

Carmen Bankston

Great service, from sales to oil changes, friendly staff, great place to buy a car/truck

Angie Sharpton

Great, honest people! Excellent product! Love Nissan AND Kia!! Love Sparks!

Brian Lowe

I purchased my 2017 Nissan Armada from Sparks Nissan Kia and have fell in love with the vehicle, staff, and service ever since!

Kyleigh Bordelon

Great service. Mackenzie sorrell is the best. She takes time with her customers and she makes sure to give you the best deal. Very kind hearted as well. If you need a good deal on a vehicle and want to have awesome customer service .. go see this beautiful young girl!

Melody Cater

I have marked my tires ,, the last 3 times I've went into the dealership in Monroe for an oil change / tire rotation / check all fluids ,,, my tires have NOT been rotated !!!!! The only reason I gave one star is because it wouldn't let me give zero

John Jones

I had a great experience everyone was helpful an very nice and welcoming and Willie was very kind and helpful I'll be back to do business with him again

Robyn Smith

Best, easiest, most stress-free car buying experience I've ever had. The staff was helpful and pleasant. I did not know what model I wanted when I arrived, and my salesperson, Cameron Jones, was patient as she repeatedly explained different features and attributes for each vehicle I inspected. I would highly recommend this dealership to anyone!

April Black

Kaeyvon was a great salesman. He made our buying experience very smooth. My husband and I both were very pleased.

Misty Sanders

Cameron Jones was very polite and professional while helping me look for a car that I was not sure I could afford. She was patient and understanding of my needs. I highly recommend that anyone who is considering buying a car to contact Cameron Jones.

Maranda Guin

They really helped me out. My key broke for my car and I was on the side of the road and infiniti was trying to charge me a fortune to get the car and tow it to Mississippi to have a key made for it. Nissan sparks worked with and I found a reasonable towing company and they had my key ready the next day.

Kenny Terrell

Great people and service. Best in town!!

Justin Warner

Great dealership, great cars, and great salesman. Ask for a guy named JUSTIN, when buying your next vehicle. Great guy, and he help with making it affordable when I thought it wasn't going to be

Janie Milby

The staff at Sparks Nissan Kia are so friendly and helpful! They really care about people and I would highly recommend them.

Robert Marsala

The friendliest people and the best customer service in the business

Gina Howell

Had an issue with my vehicle. Took care in to fix the issue. The Staff was very professional and kind. I was able to sit in waiting room that had comfortable chairs, TV, water and healthy snacks too. I would recommend Sparks Nissian if you are looking to purchase a new vehicle. Customer Service was great, ya'll keep up the great work.

Justin Eubanks

This is my second Titan that I bought from Sparks Nissan. Vee Impson was very knowledgeable and I am greatly satisfied with my service

Alexa Chance

Everyone at Spark's is so friendly and helpful!

Johnny Johnson

Never helpful. Not intune way shopping are doing. Ex. Online, coupons, etc. Although they are the only Nissan's dealer in area better deals should be accepted by this business.

Kiana Coleman

I love this place! Great people that are always helpful. But Kendall Bennett in particular is a gem to this place. Anytime I need assistance and even for my car purchases, I ONLY SEE HIM. He takes his time and assists but always finds the perfect fit for me and my family! Trust me when I say, see Kendall Bennett when you go! You won't be disappointed at all.

Carmen Abels

They are always so kind and friendly. But it's just not the same without my regular service guy. It's really sad because he passed away. Great place to get a vehicle and to get it serviced.

Katie Box

The people are friendly and always willing to go the extra mile for customers

Terry Newells

Veronica is the star if the team at Sparks Nissan. She is very helpful in helping you get the car that you want and helpful in getting a great deal on your vehicle. She posts on FB about the deals on vehicles and when you purchase she follows up with you. She goes beyond her job to make sure you leave with a vehicle.

eric mayer

Sparks Nissan is the only dealership I will ever do my car shopping at. They make the process easy. Daniel Sayko provides the best customer service, and the dealership has true integrity! I am in the market and will definitely be buying my next vehicle from Daniel @ Sparks. Those new Titans are AMAZING!!!

Donna Hart

Nothing --- Always professional in every way. Sparks in Monroe, LA has the nicest staff you can ask for. Dewayne Saterfiel/ Service Dept is top notch. I never have to worry about anything, he takes care of it all. Won't use anyone else besides Sparks Nissan in Monroe to work on my car. I will be buying another Nissan from here in the future!!!

Darrin Denney

Great people and passionate owner make this place what it is.

pual johnny

I purchased a Kia Sportage and needed an extra key fob. I learned that Sparks Kia (Monroe, LA) sold the fob I needed for $200 and charged $300 to program it to your vehicle. I was able to buy a fob online for $50 and a local lock smith agreed to program it for $60 ($500 vs $110). However to program the fob you must obtain the unique pin code (for your vehicle) from a Kia Dealership. The Sparks Kia dealership, Service/Parts Manager, told me they would not give me the code unless they could program the fob. I called Kia Motor's America Cust. Asst. they said they were powerless and directed me to drive 100 miles to the Bossier or Shreveport Kia dealership; which I did. Sparks Kia or Nissan of Monroe, LA (same company) does not deserve anyone's business if they hold-up their customers to avoid real market price competition. If I own the car I believe I own the pin code; and should have received it with the car. The Bossier City, LA Kia dealership provided me with the pin code and gave me a complimentary key chain; with a smile. I plan to tell this story online and to my over 800 coworkers as many times as possible with hopes of punishing this dealership. I ask that you share this story as well. If It can happen to me it can and will happen to you; unless you punish this group into compliance. Please and Thanks.

Melissa Travis

My sales person Willie is awesome beyond words. Willie Good Deals!!!! A truly wonderful experience.

Vicky Kelly

I purchased a vehicle for my mother from Sparks Nissan and it was such an awesome and easy experience!! Willy was our salesman and he made sure that everything went smoothly! If you are needing a new vehicle, ask for Willy!!! He is truly awesome!!

Liz Webb

Cameron Jones was very helpful in our quest to find out more about Nissan. She seemed very knowledgeable and answered all our questions. She had a great personality and a sweet smile. It's rare to come across a salesperson who seems genuine and not out to meet their quota. We will definitely visit Sparks Nissan again and request Cameron for our sales person.

Francis Yarborough

Great car dealer ship freindly and helpful.

Zereda Stewart

Service quick and staff friendly.

Marcel Smith

They could try offering a coupon occasionally on oil changes.

Arica Torres

This place took their time and didn't answer anything that we had questions of we were getting the car service and the guy was like the price is what it is you could go somewhere if you like we did not appreciate that attitude and we will hopefully be able to go somewhere else to get our car

Sheryl Bell

Love Sparks would not go anywhere else!!!!!

Stacie Ogden

The general public perceives a car salesman to be the kind of guy you’d better watch out for when buying a new/used car. Willie Bartmess, you’re definitely not in that category. You made me feel most comfortable about buying a car and your honesty and assurance of quality service from Nissan have added to the pleasure of driving in my new ride. I highly recommend going to see Willie for a good deal!

Shawn Brazzell

Sparks makes buying a car easy! We never buy brand new cars. Even if we don't buy a Nissan, they focus on the car we want and find it for us. We have purchased trucks for our business as well as our personal vehicles. Sparks never disappoints!

Joseph Rayfus

The salesman Aaron was super informative and helpful. When my wife and I buy a vehicle I won't hesitate buying through Aaron.

Jeremiah Strozewski

Went there again with the Kia Sportage, needing new tires and an oil change. The tires ended up being the wrong size, and the office person apologized and gave us the oil change for free. Not having the the right the size is the only reason for a four star rating.

David Zigler

This dealer ran my credit with other lender with out my permission. This gave me two hard hits after I told them who I wanted to finance the vehicle with. After calling them several times to get an explanation,they said they were trying to get me a better deal. I never authorized this credit app. This company lowered my credit score by 199points. I will never buy a vehicle from them again.

Alyssa M

The service department is terrible here. I'd never buy a nissan or kia around here for risk of having to deal with them again. I've brought my car in multiple times for the same issue, while it was under warranty and while it was out. Each time they would say they didn't find an issue or that they fixed the issue. It's been years and it still has an issue. They will not work with you - they will charge you every time they look at it regardless if its the same issue or not! They can't manage to fix it and they just want your money. They also lie about how much they test the vehicle. They told me they tested the car for 2 hrs driving around... my odometer was up less than 5 miles than when I dropped it off. Did you drive 5 miles in 2 hours???? That's slower than when the issue has ever happened anyways... so how about you not lie to me? I'm tired of bringing my car here... I wish there was another option. Ooooh let me add on something too... while bringing my car into service, someone was harassing me to trade in my car or buy a new one. Not only that, he was harassing others, getting them to call people they knew that might be interested in buying a car. That is just wrong. It was not just simply asking if a person was interested in buying or trading for a new vehicle - it was HARASSMENT! Persistent, demanding, and intimidating. Disgusting sales tactic.

Hannah Nance

I made my first big girl purchase! Veronica Impson was very helpful and sweet in making this purchase possible! Loving my new fully loaded Rogue Sport!

Southern Rebel Review

Bought a 2016 kia optima few weeks ago. Walked in superstar helped me and my wife find what we wanted $0 down approved credit and we couldn't be happier. This is our second vehicle from them and they always do us right.

Mildretta Dade

I had a great experience with Mr Jemal! He greeted me, my mom, and 2 boys with nothing but joy. He pushed through to make sure I was happy and satisfied with the vehicle I purchased. I thank him for his wonderful service and pray that he is blessed with nothing but success throughout his journey! If you’re looking for a car and want a salesman that will do anything to help meet your need come to sparks Kia and holler at Mr Jemal!!!!

Quita Benford

No coupons to help offset costs of service... $52.00 was pretty expensive...

Charlitame Rucker

Komona Lee provided GREAT customer service during the purchase of my 2019 Nissan Sentra! If you all need a great deal ; I do recommend Komona Lee!

Ronald Passmore

Outstanding service and dedication to the customers.

Thom Ellestad

Bought a new Kia and while it was being detailed an employee of the dealership backed it into a truck. I didn't receive an apology for the damage until I picked the car up after the repairs and mentioned that I didn't receive an apology. The manager did try to make things right by installing splash guards and giving three free oil changes, but I still feel an apology was in order the day it happened.

MrApotator .

The service for me was the best I've ever received. Sarah Henderson helped me through what seemed like was going to be very stressful. However, she was exceptional at making you feel valued and appreciated as a customer. She moved things right along and did her job perfectly!

Cathy Takewell

My best friend who people like to take advantage of is so sweet. This service department has done way more harm than good to her '17 Nissan Rogue. I've never seen anything like it. She needs an extended warranty to cover all the trouble that's coming because of them and that's after 2 yrs ago they let her husband trade her truck in and get him a car for himself. Title in her name only. She didn't not sign or ageee. I told her she should do something about it and quit letting them run over her.

TAMMY JOHNSON

Aaron was very professional and helpful during the process of purchasing my Rouge. He truly cares about his customers and calls to check on you after the sale.

Ashley

Tarik aka T.J did a great job of helping me to get a car for payments that I could afford. Our time wasn't wasted by looking at vehicles that didn't fit us or was above what we could afford. He made sure my kids and I was put in a safe used car. The loan guy was fast and efficient as well. We love our car! Thank you!

Gary Stone

James Edwards is a nice guy and easy to deal with. The guy that was supposed to detail the truck when I brought it in on day 2 did not wash the roof....at all.

Willie Washington

Sparks has excellent customer service in my opinion. They go the extra mile. Love it.

Clay

Sparks Nissan Kia did a very professional and thorough job during the sales process explaining several different makes and models and helping me decide what vehicle was best for me and my family. Their sales process and follow up since we purchased our vehicle has been top notch. We appreciate them and we will be back!

sammy rogers

They where great worked hard to get me in my truck and did just that

miydsmom .

I love my new Nissan! My salesman Kendall Bennett was absolutely amazing!!! He helped me find the perfect car at the perfect price for my budget and he was very knowledgeable and answered all of the questions I had. I would recommend seeing Kendall Bennett for your next car purchase.

Jeremiah S

It's really funny to me that this place took down all of the prices on their website right before they started a "$5k over KBB 'sale'" and just so happen to be wanting exactly $5000 more than the formerly listed price for a vehicle that I've been watching for several weeks now. I smell a rat! I've been trying to get a copy of the terms of this trade-in offer now for FOUR DAYS and NO ONE from this dealership has called me back. There is nothing on their website, no "some exclusions apply" subtext on their ads, and nothing coming up in a Google search for it. I even called them to see if they could point me to some sort of legally binding document and got two different answers from someone in finance and someone in sales. One said the trade-in vehicles had to be a certain age and the other said they could be anything. Sounds like typical dealership sales mumbo-jumbo to make people think they're getting a deal when they're really not. Any honest dealership wouldn't pull their prices or advertise trade-in deals without putting them in writing. Heck, if they were so good at selling cars they wouldn't have to use gimmicks and unethical tricks to get people to buy from here; people would drive from all over because they felt taken care of and loved. I feel like I'm being duped and the salesmen and the internet sales team won't give me a straight answer. I will NOT be buying anything from here. Not now. Not EVER.

Dinah Johnson Gilliard

Always great service at Sparks Nissan!

Linda Schreiber

Ladies beware. They will try to sneak in service warranty, road service and gap insurance and make it sound like it is part of the car price. Never was I told that it added almost 5000.00$ to my price. Before you sign any paperwork read over it carefully. Don't get taken Iike I did.

John Wyatt Henderson

For a great car purchasing experience, I have one name for you, Komona Lee. My sister purchased from Komona and raved about the experience. I was a bit skeptical but as I needed a new vehicle I went the next day and spoke to Komona. With the help of Jessie, she got me out of a bad upside down situation and into a brand new vehicle with the peace of mind that a warranty gives you. The professionals at Sparks go the extra mile to get the right deal for your needs. I highly recommend.

Annette Jones

From the first word till the end we had great costumer service. They were willing to work with us to ensure we was happy with our purchase.

Jose Mexicano

Fast and great attention.

Constance L. Collins

Everyone is ALWAYS so pleasant.

Oliver R Smith

They are a bunch of rip offs worse than any car dealership I have ever been to and I'm 50 years old and have been to a lot of car dealerships in my life I could go on and on about how bad and what all they did to my 72 year old Mother.

robbyn griffin

The service at Sparks is always top notch however my car has given me more issues than any car I have ever had. This will probably be my last time purchasing a Nissan

Amy Walton

Where do I begin. First of all, I went in for my free oil change. I called Doc, my salesman and he took care of me and Blake got me in and out of there BEFORE my appointment time. Then, a couple days later, I had a blowout on the way to church and wasn't able to get to Monroe for nearly 2weeks. I was unable to drive my car, my choice.I called Mr. Doc again and he made my appointment for me with the service dept. I had already talked with the service dept and told them it was under warranty and was told that they probably wouldn't cover it because they had a customer last week that the claim dept. Denied. So, I wasn't going to get my hopes up. I arrived and the service guy wasn't too positve but Mr.Doc went above and beyond he said "Don't you worry you will go home with a tire today" I live on a fixed income, so every penny counts. I began praying!! Mr. Doc disappeared and God showed out! Not only did I get a tire but my warranty covered it all! Thank you God and thank Doc and Blake

Hannah Grant

I will always buy my cars from Sparks. Lisa Kay makes the whole experience amazing and as stressfree as she possibly can.

Heather Spence

We have purchased 2 vehicles from Willie at Sparks Nissan and have had a great experience both times. The first time we came just looking for a vehicle with a trade in and he found the perfect fit for us. We were able to walk out feeling like we really made a good decision. The second vehicle was purchased because of a total loss. Again, we told Willie what we needed, what we wanted to spend, and what we liked and he and his team worked with us through the whole process.

Amelia West

I really want everyone to know about the Rouge Service. E achieve time I have needed service everything goes Smooth. Everything taken care of for me. My car returned to me or I am taken to work. I really appreciate how Dewayne in service makes sure I never have a problem. He is over and above.

Richard Smith

Dewayne is excellent. Sparks has attended to my problem.

Jerry Smith

Calvin Croft & Fred Bias are awesome!!!!

Kacee Barton

We bought our truck last year from a salesman who did not disappoint but when we came back this time we got a different salesman who did not do near as well, we asked to trade in our vehicle, assuming that's what was being done, came back and was told they were not taking it but just giving us another with a cheaper note but still keeping the truck. Our whole reason for attempting to try for vehicle is to get away from the high note we had, NOT add another that was just cheaper on top of the one we had. We all around like sparks Nissan but was not impressed with the salesman we had this time.

Mayann Bonvillian

Excellent service!

Danny Smith

We bought our car from Sparks Nissan Kia. Tarik Jammal (also known as T.J.) helped us find a vehicle that was right for us. He helped us get a good deal and payments that we could afford. He was very nice and helpful. This was, by far, our easiest experience ever buying a vehicle. We have had our vehicle for 6 months now. We love it! The dealership and the service department are great. I have bought my last 4 vehicles from this dealership and they are excellent. Thank you so much Tarik for helping us out!

Shamona McCall

The service department was absolutely great. Informative and professional (with a spice of friendly as well). Thank You.

Chad McElwee

Great place to work. Love it!

Jason Reynolds

Kenyatta Blade, DOC and JASON were extremely nice considerate and made me feel very welcome. I enjoyed my experience here at sparks. And I would recommend Sparks to all my relatives and friends. Thanks again!

Danielle Lilly

My experience at Sparks Nissan Kia in Monroe, LA was awesome. Lisa Kay Moore and Jessica Tharp worked hard and got me a great deal and both were so helpful. Everyone at the dealership was very friendly and I had a great experience buying a 2017 Kia Optima and I love my new car! Will definitely keep using Sparks in Monroe.

Ashley Pardue

Very friendly staff. Worked with James. He helped me get exactly what I wanted. Highly recommend this dealership!

Jordan Stanley

Great experience buying my first car through Sparks Nissan. Willie and Jesse both made the process so fast and easy. I know I made the right choice by staying in the Nissan family. I highly recommend using them when buying your next car.

Scott Esswein

We bought my wife a car last year and our salesperson was Aaron Eldridge. Best experience ever! He was very knowledgeable about the vehicle, courteous and fast buying process. Aaron has also followed up with us after the sell! Strongly recommend Sparks Nissan and Aaron!

Ricky Mccarthy

Awesome customer service. I had quite a unique experience.

Elisha Doyle III

Had tires rotated. They used my lug nut lock, and didn't put it back. Didn't know til I had a leak and tried getting tire fixed. No lug nut lock. Called them to inform them of the situation and they tried making me pay for it. I just bought it somewhere else.

Lori Powell

My service was excellent. Had no problems

Lisa Ragsdale

6-21-19 Update again I try to call the service dept to ask a question about oil change and induction flush, and once again phone just rings and rings and eventually it just hangs up on you. I will never understand this. FIGURED IT WOULD HAVE GOTTEN BETTER BUT GUESS NOT Service dept is the worst. I only bring my car here due to it being a new car. I called 4 times for the service dept and kept getting someone else voice mail and when I asked the service dept if they had a line to the, one as told no. Really. Hopefully something will be done about this. This is the 2nd time I've had this issue.

George Potter

Great place to get a deal on a Nissan vehicle..I have bought several from there...

steve beasley

A great place to do business. Friendly educated staff that only has you and your needs in mind. Highly recommend this place to everyone.

Hope Wall

I drive an hour from my home to this dealership for all my car troubles! Clean establishment, friendly faces, and incredible customer service!

Valerie Simpson

I highly recommend Sparks Nissan! Salesman, KENDALL BENNETT helped me get a car and drive off with a smile on my face!! Great experience! Finance manager, Bert...explained everything in detail! A great group of folks!! Thanks!

Sharon Deless

Salesman was very eager and knowledgeable but didn't handle it well when I bought a different car somewhere else!

Jonathan Johnson

crooks try to mess over you.. I will be reporting to BBB

Larry Hobson

Our sales rep Willie was everything! He was extremely patient and made sure we drove off with one of the nicest cars on the lot. He surpassed our expectations. I will be back and Willie is the go to guy!!! Very VERY impressed!

Noel ray

A-aron is the best. The first time we went here we met Lisa Kay and she was a total B and i swore i would never go back. Then after finding a van i really loved on their website. I did an online inquiry this time my husband got a call from A-Aron E. And he talked me into giving them a second shot. Not only did i buy my van there my husband also bought a car from them. Both of which we completely love! So much so we went back today to see ab trading my husband's car for a truck! And again wonderful service from Aaron and everyone else there!!!

Matthew Evans

Great buying experience from Sparks; with Vee as my salesperson. Fantastic team to deal with and would definitely buy again!

John Eldridge

You think your credits shot, then you visit Jesse, A-Aron, Willie Good Deals, and the crew at Sparks. Above and beyond customer service and all around amazing people to deal with. They want your business and aren't gonna rake you over the coals. If you need a new car, or can only afford a used one right now, go see them and I'll bet you leave with a smile and a new ride. I did.

Ansley Toms

Great customer service! I would definitely come back and buy another car! Komona and Veronica are very friendly!

daniel smith

This dealership was top notch! Jesse Eldridge went above and beyond to make sure me and wife purchased the suv we most comfortable with. He gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on a suv the process was absolutely painless. So quick and professional. We felt like family by the end of the whole process! I would recommend Sparks Nissan (Jesse in particular) to anyone who is looking for a new Nissan.

Stanley Neal

Quick service

Lapels Route

Cameron Jones was very thorough in finding out what my specific needs were. She went above what I was expecting. I was not aware that Nissan carried the type or work van I needed. Cameron definitely earned my business and I will be buying a van from Sparks and Cameron soon!

Brandon Bullock

outstanding group. the best car buying experience I have been through. Highly recommend for anyone looking for used or new. Thanks LISA-KAY

taylor brown

Saw what I wanted online. Came in to test drive and bought the car the next day. Still loving my Nissan and the people were wonderful to work with.

Ronny Arnold

I will not go back. Ripoff

Justin Spillers

Lisa-Kay Moore was amazing and got us an amazing deal on both our vehicles. Will be going back for next vehicle.

Jordan Bryan

Sparks Nissan sold me an illegal car!!! I purchased a car about a year ago and went to get it inspected for the first time today. I was informed by the company doing the inspection that the window tint was illegal in Louisiana (the state in which I purchased the car). One of the reasons I purchased this car was because it had tinted windows and I made the assumption that since the car was being sold in Louisiana, that the car would comply will all laws of the state. Apparently sparks does not think that this is a valid assumption to make. After speaking with the sales person that sold me the car and the manager at sparks, they proceeded to put an illegal inspection sticker on the car. Illegal because: 1. They knew the window tint would not pass inspection. 2. They didn't look at ANYTHING on the car. 3. They told me that they aren't licensed to put inspection stickers on cars that are not on their lot. I did not ask for an inspection sticker to be put on the car. I requested that the window tint be replaced with legal window tint and they refused. I'm only give them 2 stars instead of 1 because they were polite throughout the process and thy did strip the illegal tint off that should not have been left on there in the first place.

MIcheal McDaniel

I have bought three new Nissan vehicles in last 12 months. Each time I tried making deal with my local Nissan dealer (Sparks) to avoid traveling out of town. Always end up several thousand dollars away from other Nissan dealers. I enjoy my new titan and pathfinders. Just wish I could get a decent deal at Sparks. New car sale manger is generally the problem. Save thousands by shopping other Nissan dealers. Make me want to avoid using their service team. If they try to make a lot of money on the sales, why not the service side.

thehunterford

We bought our Nissan Rouge from Sparks Nissan just about 3 years ago from a man named Jessie Eldrige. Jessie made the buying process smoother than we expected. Anytime we’ve had issues or needed service for our Rogue, the staff at Sparks Nissan have been very helpful.

Jacob

Bought an explorer from Big John Whittington and vehicle and service couldn’t have been any more perfect!! Thank you again!!!

Peyton Roberts

My husband and I have bought three vehicles from Sparks Nissan Kia. We have always been treated with the best customer service, honesty, and professionalism! They worked with us each time to get the best deal for our budget. Anytime our friends or family members need a new vehicle, we always recommend Sparks!

Daniel Lowry

They do a good job most of the time but lately have settled the call on fixing my car. Left tool marks on my dash after replacing the radio but replaced the plastic after their mistake. Sometimes they take too long to compete simple tasks.

Britton

I bought a car back in the summer from Sparks, and just wanted to say what a great experience that I had with Veronica Impson...she was nice and friendly and treated my mom, son, and me like family... the best part is that she has followed up with me on a couple of occasions just to check in and make sure everything is good with us and the new car. Thank you all and still loving my Maxima!

Ronda Mills

This morning I traveled an hour to have my 2017 truck serviced st Sparks Nissan.. decided after research on their inventory last night to see about trading up. Promptly was assisted by service department. Asked to see a salesperson, met with Willie Bartmess, very kind and expedient, professional salesman. I had selected the Pathfinder I wanted to view within an hour transaction was in motion- Jessie in finance made the offer without pressure or long drawn out haggling! Bammmm! Sold the Pathfinder with excellent, courteous service starting with “Willie” who was on top of his game! If you’re shopping for a vehicle and want thorough, kind, knowledgeable, professional customer service...SPARKS NISSAN..is the place to go! Ask for Willie! Thanks y’all, Ronda Mills

Lacey Carpenter

Customer service is a zero on stars...for one thing. Experienced some inappropriate commenting to my daughter...for another thing. I would never advise anyone to deal with this place for more reasons than listed here.

Austin Hall

Best Auto Dealer in Northeast Louisiana with the best customer service! 100% recommended.

Kaneshia Taylor

I go to Sparks Nissan for 1 reason.....James Edwards. I have purchased my last 3 vehicles from him and will continue to do so. He is very knowledgeable and he goes out of his way to make sure all my needs are met. If he already knows ahead of time what I am in the market for, he will call me and arrange a good time to bring the vehicle to me. I have never had to walk around a hot lot looking. I really appreciate him going above and beyond, before and after the sale.

Scott Spurlin

Jackie Robinson thoughts on Sparks Nissan and Kia DOC IS A VERY GOOD SALESMAN AND YOU NEED PEOPLE LIKE THIS THAT CARES FOR THE CUSTOMER..

Aimee Childers

I bought my 2016 Kia Forte from Big John at Sparks. I still love it to this day! I made a great friend that day & have referred several others to go see him. Great service after the sell from him

Gary Stanley

Recently helped my daughter with her first car purchase. Willie was absolutely the best salesman I have ever experienced. Made the purchase a truly pleasurable experience.

Celestine Bell

Ok I sent my mom to talk Mr.Calvin who I thought was really one of the best car salesman.He thought my mom was nobody .I brought my mom and niece out to see him for good deal .Find out he out of town.This lady come out fast talking she get my niece good deal.We didn't go that jive mess.We been gone from Sparkssi since one o clock today .To see if she was Mr.Clavin right hand lady.My niece just got paperwork at 4:00 p.m. You know some black people just crooks like anyone else.She lied in my niece face that she call her back to fax information.Im not really upset don't play me run lies over my mom or my niece.She don't got worry I rather go to Texas or dealer who not going waste my time or my family .Lies are Lies .I never get some these people in this small City.I want come back.

Olivia Skipper

“Big John” John W. is an amazing car salesman to work with! He helped me with my purchase of my Armada and ensured complete customer satisfaction. He is the only salesman I will go to from now on! He went above and beyond for my family! Thank you, Big John!!!

Jenny Mason

Great dealership. Salesman super 1!! Plenty of personality. Friendly and listens to your needs. Enjoyed doing business there.

William Hamm

Just needs some parts for my pathfinder. Shannon was very knowledgeable and had my parts in in a timely fashion.

ANGEL KIMBLE

Your finance manager, Mr. Broussard, has great customer service etiquette and will go the extra mile to assure customer satisfaction! This is my 5th vehicle with Spark's Nissan of Monroe and it's all due to the great customer satisfaction that Mr. Broussard has provided!!!

Chrissie Autin

My husband and I had an OUTSTANDING experience with Daniel Sayko. He got us JUST the car we wanted with the notes we were expecting. If you need a new or used car, GO SEE HIM!!! Everyone at the dealership was excellent to work with. Best car buying experience we've ever had. We WILL be back!

Ann Hitt

My husband and I were very pleased at the attention and service we received. Mr Spurlin was extremely knowledgeable about the vehicle and answered all of our questions. He was very patient and kind. He went out of his way to help us. We are very happy and pleased with our purchase.

Amber Collette

Extremely friendly!! 10/10!! Quick and professional!

Paige Bordelon

Best customer service ever! They aren't too pushy but they give you all the information you want and need! Jesse Eldridge did a great job at giving us the best deal he could! I highly recommend them if you are in the market for a new car! I have also received an oil change from their service department and I have never had a quicker oil change!!

Brock Harris

My wife wanted to kick the tires on a Nissan Rogue after reading reviews and seeing an advertised price on Sparks' website. We drove to the lot and met Willie Bartmess. Willie showed her a couple of different Rogues, but would not acknowledge the advertised price. Told her she wanted "too much car" for the price she wished to pay. She'd secured financing with her credit union and expressed zero interest in financing with Sparks Nissan. That did not stop him from running her credit (unbeknownst to us)... we only found out he did that today after she received notice by mail that her credit had been checked at Sparks Nissan. In a nutshell, Mr. Bartmess would not acknowledge the advertised price for the Nissan Rogue, ran my wife's credit without her permission after she had stated multiple times she would be using her own financing, and played some shell game with inflated interest and prices and tried to convince it was a good deal. It has a happy ending though -- another Nissan dealership welcomed her financing and gave her the price she was looking for (thousands below what Sparks wanted). She has her loaded and brand new Caspian blue 2018 Nissan Rogue with all wheel drive with a great interest rate to boot! Vehicles are a big investment and can cost you dearly in the long run if you don't do your homework. You may have to go out of town or even out of state to get your best deal, but it could save you several thousand dollars on the cost and interest if you do.

Megan Washington

I brought my new car from there yesterday and I love it! These guys (and gals) are very welcoming and very nice. They walk you through every step of the way and you feel no pressure! I had the pleasure of working with Jesse Jefferson who was very open and honest about what I can afford, John (the salesman) who can tell me the ins and outs of the vehicles, Bert Ritchey who informed me of each document I was signing and broke it down even when I didn’t understand, and a couple others. It was a long process but I’m glad I went with them. When other dealerships say no, they can say yes. I definitely recommend to go to Sparks (and ask for the above named ppl)!

Bree Cain

Great service!...my salesman was TJ. He was very nice and helpful. He helped me get the car that I wanted.

Ljay Lawson

Great Deals On Used Cars

Sandy Bates

I bought a car from Aaron Eldridge at Sparks over a year ago. I had decided that I was "just going to look." He caught up to me in the parking lot, and 30 minutes later, I drove off in my 2nd Murano. Not only was my experience easy and quick, I am still hearing from Aaron. He periodically calls me to check on me and see if he can do anything for me. That is over the top customer service. I will buy a 3rd Nissan because I love Sparks!!!

Shane Adams

This was our second vehicle purchased from Sparks, both purchased from John. I will say that the process took a little longer than I would have liked but saying that the team went back and forth several times trying to get me a better interest rate. I believe the finance manager even helped bump me a tier with Nissan. Overall your staff is what makes or breaks the place. I will be back in a few years or sooner.

Greta Travis

Vee Impson was excellent from the beginning of my purchase experience to the end.

Cat Birch

Great experience. Friendly people. Not the usual soul sucking car buying trip. I love my new to me jeep!

Anna Yakaboski

Quite possibly the worst business in Monroe due to their lying staff. Will Shelby, the Sales Manager, lied to me and waster hours of my time. I would give them zero stars because they don't deserve one.

Melissa Riley

I would like to take this opportunity to thank my salesman, Mr. James Edwards. He truly took the time to give me great customer service. He listened to what I wanted and delivered. He and Mr. Broussard made my car buying experience a little less stressful. Thank you so much for being patient and understanding. I would recommend Mr. Edwards to others any day.

Dessie’s World

Wow what can I say !!! Had a great experience when I got my car!! Really didn't think I was gonna even get a car.. but God!!

Peter Guerriero

We have always been impressed with the service that we receive when purchasing vehicles from Sparks Nissan Kia. Anytime our company has a need to update or add to our fleet, our first call is to Sparks. Their customer service is second to none.

Vaneeka Rollins

The salesman mac was very knowledgeable and friendley

Christina Marsala

My experience with Sparks Nissan has been nothing but wonderful and a blessing. I bought an Armada Platinum in July of 2017 and I loved it! Everybody during that experience was wonderful and helpful. From the owner down to the service men during this past year. Unfortunately, I was in a bad car wreck in November of 2018. My 1 year old Armada was totaled, but I walked away from the wreck due to what I was driving. I turned to Sparks Nissan again to buy another Armada Platinum. William helped me through the hard times, Jesse helped me with the insurance issues, and Dwayne and Brad helped me with smiling faces during the entire process. Others helped me too, so I apologize for not mentioning everybody by names. I will never buy another vehicle from anybody else. They have mine and my husbands business for a lifetime. We appreciate everyone there and they always have smiling faces when I walk in there. Thanks again for EVERYTHING!!!!!!!

can hubbard

Wish I could say it was a good experience but I wasted over five hours at Kia trying to buy a car and another two hours at another location to see the car again but the salesman didn't show. Have some respect, people. My time is just as important as yours and there's no excuse for leaving a potential customer waiting for you for over two hours. I bought a great car elsewhere.

Amber Corbett

Excellent service! Friendly staff in the service and parts department!

Rosie Johnson

They are the best when it comes to customer service. They meet you at your car and make you feel like you are the only person that matters to them. I appreciate that. They sold me my first new car. And I been with them every since. I have brought 3 new cars from them, and looking to buy the 4th in the very near future. God bless you Sparks Nissan for being the best car dealership on earth.

Joseph Larger

DOC is the best salesman I've ever met in my life. Thanks doc and sparks Nissan

Brad King

Great service and sales!

Peter Smith

I have purchased two new cars in the last three months from Veronica Impson at Spark's Nissan. Purchased my wife a 2018 Nissan Maxima in July and got such a great deal on it I went back and purchased a 2019 Nissan Sentra for my stepson. The whole experience from start to finish was easy and didn't feel like I was being pressured by anyone. Veronica was very knowledgeable on all the features on both vehicles ( mechanical, safety, navigation, entertainment, etc). She explained everything under the hood, inside, and even in the trunk !! I would definitely recommend anyone looking for a new or quality used vehicle to shop Spark's Nissan and ask for Vee !!

Kel Mc

Cartrell is the best salesman. Also the services are fast.

Lacie Blake

We purchased a Rogue about 2 months ago and it was the best experience ever! We bought it through Aaron Eldridge and he was absolutely the best sellsman ever! He did not force us into a vehicle we didn't like. He was polite, understanding, and very knowledgeable. We recommend Aaron to all of our friends and family...the next purchase will be from Aaron!

Lakeisha Reed

Nothing they were very polite n handled my problem n a timely manner

Tim mclachlan

Took my vehicle for Service to replace tires. Purchased tires and paid for fitting (would have been cheaper at SAMs but wanted to use the dealer). Upon picking the car up the tyre pressures were 51&52 on the rear and 42&48 on the front (they should be 34). Chrome original equipment valve caps were replaced with black ones on the back and no valve caps on the front. Additionally, they damaged the front wheel surround and cracked the bumper. (I suspect they wheeled some equipment into it). Talked to the Service manager - he will look into it. Two weeks later, I talk to the Service Manager in person. Service Manager states it his not his call and the boss, William Sparks, has the photos and he will get back to me tomorrow. He takes my phone number. No updates! Three weeks later I call William Sparks. He asks me to send photos and that he will get back to me, does not appear to have any knowledge of this. To his credit, he does and leaves a message saying, “My guys tell me they didn’t do it.” End of conversation. I didn’t do it and there was no damage when I took the car in? No option but to never use Nissan Sparks/Kia again.

Anna Yak

The Sales Manager and other employees lied to my face. They offered me one deal and then tried to hide $5,000 in my bill. If I wasn't good at math, I would've never known it because they are excellent liars. When I asked for the original deal they offered me, they acted like they never said it. They wasted five hours of my time and made my first attempt at buying a car terrible. I will NEVER step foot on their lot again, even if they were the last car dealer in the south. The Sales Manager (Shelby) is likely the worst manager I have ever come across.

michelle kairschner

Always the best service every time I have anything done. They are quick and my car comes out clean and shiny!

Stevenie Jenkins

I had a great experience while shopping for a new car. Daniel Sayko is such an awesome sales person. He took time to explain the process to me, and even recommended some options that I wasn't even aware were available. I will definitely see him again for ALL of my cars in the future.

Devan Nelson

Staff is friendly, great service! Highly recommend!!!