Reviews of Royal Buick GMC (Car Concessionaire)

Charlie Beltran

Met Joe George today at Royal Buick GMC was friendly and was honest helped get me the price and truck I wanted.

Charlene Kellar

I dealt with Joe George and he was awesome and answered all of my questions

Susanne Coppola

We had a great experience with Royal Buick GMC. Quentin was our salesman. He couldn’t have been more polite and knowledgeable. There is absolutely no pressure with Royal. We called them on the second day of shopping, told them we were on our way, to buy. Vehicle was pulled to the front for us to look over again. While we were signing, it was detailed to perfection and filled up ready to go. Everyone at Royal is laid back, no pressure, polite and very professional!!!! Thanks for a great experience!

Kathleen Doring

We have purchased at Capitol Buick GMC before and returned because of the service and the atmosphere. Jimmy Oliver assisted us with the purchase (as well as the previous one), looking all over the find the vehicle at the trim level and color I wanted. He really went above and beyond. The financial advisor, Kenny, couldn't have been more helpful, getting us through the paperwork phase of the sale quickly and easily. I would not hesitate to recommend Capitol Buick GMC and Jimmy Oliver to anyone looking for a quality vehicle and excellent service.

Amber P

The service department gave my husband and I the run around even though our vehicle is under warranty and we experienced an issue two months after purchasing our truck. His AC has been out for the whole entire summer and we finally brought it in after having to call to 7, yes SEVEN, different people to make things happen!!! That's not all... After we brought our vehicle in they said they cannot service our vehicle. I am typically not a person to complain, but this is awful customer care! I will be telling everyone I know about this and complaining on other forums as well due to the lack of quality care of the service department. Get it together!

Alvin Paige

Thank you gracias gaby and David I’m in love with my new 2019 gmc cannon you guys are the best

Joynetta Bell Kelly

Excellent service!

Lewis Hill

Ary has been more than a blessing for me this day and I appreciate everything under the sun that she has done for me today. She’s well versed in knowing her job and very efficient and she’s a wonderful salesperson. I feel that she can really be an asset to the GMC company. She’s the greatest. I don’t know how to thank her because she’s been an inspiration to me.

Jenine Major

Our experience was great ! Landen Butler and Aryanna Kelly made the sale a breeze. They were both very considerate of our every need and request. They respected the time we needed to make a decision but yet was there when we needed them . Indeed they are very professional and handled their job smoothly. We will surely let everyone we know about our great experience at Royal Buick GMC !!!

Agustina munoz

I brought my car Monday morning I was told they was gonna call me next day to let me know how much was gonna be to repair it Today is Wednesday and they haven't call me yet

Thuy Vo

This was long overdue but we purchased our vehicle from Royal Buick with the help of our excellent sale person Kathryn Nunez. She was very kind and considerate and helpful in every way. Anything we needed done she was able to help us asap not only during the process but after and still till this day. We had a great experience and it was mostly bc of Kathryn! Thank you guys so much! We are enjoying out vehicle!

Mark Sanchez

Technician stayed late to fix my ac

Wallace Heck

Jimmy Oliver is the best automobile salesman ever.

Javonda Gibson

I bought my Encore from Joe George and he showed me all the features appreciate his help and service

Anand Patel

Service is really bad. I turned my car in on Monday 9/25 at 9am for an appointment I made two weeks prior to about vibration in my car. They told me they will call me later to give the status and they didn't I called several times and to leaves voicemail and message with receptions and have yet to get a call back. It's now Wednesday 9/27 and still calling everyday to get the status and still nothing. I was not offered a loaner for keeping my car in the shop for several days. All of this work was under warranty. I ask for a courtsey shuttle to take me to my work in Denham Springs and i was told they don't drive that far. Gerry lane gmc is further and they have taken me to Denham Springs. I will not take my Vehicle in for service at this location. Very disappointed!! I will be calling GMC corporate on this matter.

Linda Hudson

A GREAT place to buy any type of vehicle new or used. Reuben and Chase made my first car buying experience memorable and a real pleasure.

Rebecca Havard

Mr Richard Hendrix is very un professional

Jeffrey Scharwath

The absolute worst service department I have ever experienced. I will never buy another GM product because of this dealership. They do not honor appointments nor do they provide loaners. Customer service does not exist here in any form. Do yourself a favor and shop elsewhere.

Jason Morgan

Absolutely amazing serivice thank you to gabby and all the others here. Was here about 2 hours total before driving off in a brand new Sierra elevation with a more than reasonable note. Go by and ask for gabby

steven witty

Car been in ahop three times in 18 months and people at the counter are extremely rude. Will never buy from them again.

Veronica Robillard

The services provided by your dealership was superb starting with the service manager Mr. Calvin Holmes and your service department. Thanks for all of your help!

Catherine Coxe

Could not ask for a better sales or service experience, than I have received from the new Royal Buick GMC! Highly recommend them. Their new GSM David Stickney goes above and beyond to help the staff meet the customers needs.

Katrina Wong

This is our 2nd vehicle from Gaby.. We absolutely love the truck we got from Royal Buick GMC.. Highly recommend... Well be back for another vehicle soon!!!

charles wolfe

Great experience! They worked with me to get my financing done and didn’t rush me. They have a really good team of people!

Esquita Shack

Joe George was wonderful. He really went above and beyond to get me in the vehicle I wanted. Thank you so much! My family is eternally grateful to you. Kenny was great with getting me financed. A great place to buy a car.

Marty Mackey

I will never buy a vehicle from GMC, nor any of their dealerships. I signed for a vehicle for my wife and she was supposed to pick it up 2 days later. When I got back from my business trip it was a completely different car(different VIN). They said it was no longer available and that they would give her something comparable. They ended up trading a DVD package for a tow package. I dont own anything that needs to be towed. They made it seem that we had already signed everything so she took it. When I got back, I was furious and they did not even care. Very disappointed and I would recommend everyone stay away from this dealership.

Patricia Rhiner

was a little irritated that by 2 pm no one called to update me on my vehicle's issues, since I live 30 miles away and did not know that I was probably going to need a ride home, but everything worked out great by the end of the day

latrevia willis

Between Gaby, Quentin and the entire Royal team I can’t thank them all enough! I was always given the best advice, even if not in their favor, and persistent help and assistance. Even right up until the end when I signed (well after closing time), re-printed my paper work and started signing again, because they found a little bit better situation for me! Two weeks of looking and comparing and not once did they forget about me or treat me like just a customer. Thank ya’ll!!!!! I love my new Buick Regal Sportback... can’t tell me nothing!

Moe

Serivce was fast.....

Justin Campbell

A great buying experience! No pressure and honest. I won’t go anywhere else!

Jessica D

on dropping my vehicle off to be serviced, I was promised my vehicle would be ready by the end of the day.i dropped my vehicle off around 7:45am and was back to pick it up around 5 pm and was told I would have to leave it over night and it may be ready the next afternoon. I asked if any loaner vehicle was available for my travel back home and to work the next morning and was told no loaner vehicle was available. I informed them that I had no way to get back and forth to work if they had my truck and was reassured no loaner was available, but my truck would have to stay overnight. Needless to say, the work was never complete on my truck due to me not having any other form of transportation. I would have brought my truck back, but did not have a way to work or back to the dealership. I was very disappointed with my service and would definitely not return to this location for any services in the future.

Patty Rhiner

have no complaints.... was handled professionally and efficiently..... our sales rep was knowledgeable and answered all our questions... the negotiating and paperwork process was handled quickly..... will definitely recommend this dealership to family and friends

Donna Keophommavong

Joe George & David Stickney we’re very great help, great service, great people!! Highly recommended.

Abraham Gomez

The service department is not good. They take too much time. I took my truck to fix it and months later I have the same problem. They do not care for costumers, they think they are making us a favor. Also they do not receive my extended warranty, so I have to go to other leadership.

Bernard Schweitzer

Friendly sales team

John Bigner

This is one of the best dealerships I've ever been to. the Inventory was Absolutely great . Naver have ive walk in and walked out in that Short of time. not only did I get what I really wanted but my sales person ( gaby) ... wow just wow friendly . A people person.very Professional . hands down she should be the #1sales rep for yall ima say 5 stars na she made it 6! Thanks royal Buick GMC

daryl courtney

Great buying experience! Everyone was friendly, no pressure, and they made a great deal!

Emily Kleinpeter

The dealer was unwilling to service my vehicle and was not aware of the recall status of my 2014 Serria SLT Crew. I should have brought the vehicle back to mossy motors. Capitol is clearly only concerned with high volume high margin service. I had to instruct the service advisor to have the EPS module reflashed. The reflash however did not fix anything.

Tisha Netter

Our salesman was Reuben Hyde. He was so polite, helpful, and honest. Made our buying experience very easy. My husband love his new 2019 Sierra! Thank you so much for making it happen!

Dennis Mallery

Gina Hayes is great salesperson at Royal Buick GMC. Go visit her if you are interested in buying a GMC Sierra truck. Andrew in Business Dept. & Terrance, sales manager were also a great help.

Jarred Binney

They fixed a problem Gerry Lane GMC could not on my 1.5 year truck. Also they were much more respectful and time efficient. They called me with continuous updates throughout the process. Definitely should be your first choice for buying your gmc vehicle, I learned my lesson. Thanks Royal Buick GMC.

Sterling Atkins

This dealership is unprofessional. I attempted to schedule an appointment and was directed to a voicemail. I was told that I would receive a call back and never did. I tried other times and still didn't receive a response. I hate that I drove a long distance to get horrible service. I will not be back and I will not buy a car from this dealership.

Jessica Lynn

Gaby is the absolute BEST!! This dealership is trustworthy, has great prices and beautiful cars!! Gaby is professional, took her time and was able to work with me to make sure I got the car I wanted!! Thank you so much for taking care of me through this process. THANK YOU!!

Wayne Anthon

Could not be more pleased with service and commitment of the repair department in resolving my intermittent problem.

Carolyn Arbuthnot

Great service. Everyone was so nice.

jessica bustos

Kathryn, was a great sales rep. Would definitely recommend her to anyone wanting to purchase a GMC. She took time to fully show us different models and their features. She was patient and not pushy. It was a great experience working with her.

Damon Stuart

Full of lies!!!! Worst dealer around!!! Not only is the sales dept bad, by telling you they can sell a certain vehicle when they can't. But what the kicker is, after delivery of the vehicle you then realize that the Service dept is just as bad. Lies after lies. Will tell you that they worked on the vehicle when they haven't. Plus so many other unethical practices it is not worth your time to purchase anything from this dealer. It would be better to cut off any limb from your body!!!! From unsatisfied customer

John Branscum

I went in looking to buy a new truck, when I asked about a price the salesman told me a number that I knew through research was hundreds of dollars overpriced, when I called him out on it he jumped up stormed off and then yelled in the lobby ' I can't deal with this kid anymore', now not only has he insulted me by calling me a child he also made me feel like I wasn't a valued customer, this experience has definitely altered my views on this dealership. After this altercation I was going to leave but the sales manager did a great job trying to rebuild the relationship, he did the best he could, but while i was waiting for paperwork to fill out the rude salesmen kept eyeing me and then once I had completed my paperwork I was told it would be fueled and detailed, over an hour later was told it wasn't detailed and they still had not filled it. This misleading and relative prejudice towards me was absolutely uncalled for and unacceptable.

frances boyd

Excellent service experience for my little Acadia

Jeffrey Poche

Very pleased with Capital GMC. They have completed 100% of all servicing on my truck.

Craig Fuller

I have no idea about sales, but I had a horrible experience with the service dept. I took my truck in because of a vibration when going over bumps, and my brake lights on one side were not working. They kept my vehicle for a week, causing me to have to rent a vehicle. They did not fix the problem. The service guy told me the vibration was normal. He then told me I needed a new ($450) brake light assembly because the "mother board" was shot. MOTHER BOARD?? Really?? He almost insisted I let them fix it before the truck left the shop. After spending $220 there for absolutely nothing, (plus the $200 for the rental) I immediately went to parts supply house and bought $10 worth of light bulbs. Problem fixed. TRUE STORY! They will never get my business again!

Morris Mashon

Great!! Only place to buy a vehicle!

Brian Benoit

If you are pressed for time avoid this place at all cost. I rolled in one cold morning with a brand new 2500 denali I bought from another dealer in Houma. There was 2 people in the waiting area waiting for their vehicles. The service rep told me a one hour wait for the first oil change on my truck. Being that it is a brand new truck i figured I would get it serviced at the dealership. When I Stepped into the waiting area the two people in there both said I hope you don't have anything to do today. They have been changing oil for the last 1.5 hours on their vehicles. i laughed and just thought they were exaggerating. About 30 minutes later the one lady was called her vehicle was ready. Two hours went by and my truck was still sitting in the service lane. The one guy left in the waiting room was pissed. The service rep came out and appalogized and said that they were just rotating his tires then his vehicle would be ready. An hour later his vehicle was still not ready. Now sitting in the waiting room for almost 3 hours and seeing my truck still in the service lane outside waiting to go into the shop I asked the service rep how many tires the gentleman's truck have because they were rotating them for an hour now. I then told him to please give me the keys to my truck and cancel my oil change because life was too short to spend at the GMC dealer. I then went to a quick lube and they literally changed my oil, rotated my tires, and changed the air filter in under 12 min!!!! I don't understand why this dealer takes SOOOOOOOOOOOOO long for every little thing. STAY AWAY!!

Lillie M Pye

I didn't hate this establiment,as a matter of fact it was very pleasant.

Brad Blackledge

Great place to do business

Erin Pedrami

Makayla Johnson was our sales representative - this was her FIRST SALE and she was EXCELLENT! She was focused on our questions and choices, and was very helpful in our decision-making process. She was very knowledgeable and personable. The sales and financing process were both quick and easy, hassle-free. This was the best car-buying experience I’ve had, hands-down! Thank you, Makayla - you did GREAT!!

KENNETH BRUMMETT

Major A/C work done in 1 1/2 days

Jon Guidry

great service!!!!

Ed Kuhnert

Kathryn Nunez is a real asset to Royal Buick GMC in addition to all of the employees that I have dealt with thus far. A really good dealership that goes overboard to get you the vehicle you want at a price you can afford.

chanel wesley

David we're so glad you're back. You're the best!!!

Michelle Paul

I love my new Yukon XL! A huge thanks to David and everyone else I met for helping me to find the right vehicle to fit our family. They even were patient as I checked to be sure I could fit the kiddos car seats and they had a financing offer better than my bank offered. When it's time to replace my husband's car we'll be going back here for sure.

Jonathan Brown

STOPPED TO CHECK OUT SOME VEHICLES AT THE DEALERSHIP, LEFT A VERY SATISFIED CUSTOMER.THE SERVICE WISH GREAT & SALESMEN AND SALESWOMAN WAS GREAT VERY HAPPY CUSTOMER. THANKS

Richie Charoenpap

I went to get oil change and steering wheel off center fixed. After the repair, the steering wheel was off center to the other side after alignment. I Call the service back to get another appointment. The lady answer and I was told to bring the vehicle back on Monday no appointment necessary. On Monday, I was told I did not have appointment and I need one before they can fix the vehicle again by the service clerk who was very rude. You need to fix it right the first time and get your people straight whether appointment is needed or not. I bought 2 trucks here within a year. And very disappointed with the service. GMC maybe professional grade but this dealer are not...SAD! I will give Gerry Lane a try next time.

dessa frederick

Horrible Communication between the customer and service dept when you having issues. Three days to wait for a call back. Complete run around.. Would not recommend

Jonathan Parker

I went to Royal GMC with a little bit of doubt's but when I met with my sale's woman Gaby she did everything to get me approved for a auto loan and put me in a car and she did I got approved for a 2017 Chevy Cruz she was also being shallower by a new sale's woman and what blessing it was for her to help Gaby sale a car on her first day I was her all to blessing in being a sale's woman also shout to the financial manager for his friendly service I thank all that play a part in me driving home I would give ten star's to them if I could if you looking for a dealership that will help you out go see my new bestfriend Gaby you won't be disappointed

Ellen Smith

The transmission in a 2016 GMC was having issues for the second time in a year. On Thursday it was at the point it can't shift gears so Capitol Mack insisted he make an appointment in order to make sure it doesn't take too much time which he did. The appointment was for the following Monday. He called on Monday afternoon and was told they hadn't started on it. Here we are Wednesday afternoon and the truck has not been touched. He called his contact at Capitol Mack which stated he'd call right back but after an hour and 45 minutes with no call he went up there and asked to speak to the Service Manager. Once the conversation began first the manager he accused my husband was yelling, which he wasn't, then had the audacity of telling him "if you don't like it, take your truck and leave." How's that for customer service! Now he's told they only have 1 transmission tech and he'll be the next one. Of course, which day that would be he didn't say. This is our second GMC and our LAST GMC. Capitol Mack will never see our faces ever again! Do not buy a vehicle from them and expect to get it serviced there. They SUCK!

Haley Shirley

Let's play true or false. Capitol Buick's service department cares about the customers. FALSE! Capitol Buick's service department, with a scheduled appointment, forces you to wait over 4 hours for a simple oil change. TRUE! The service department doesn't do a balance (with tire rotation) when asked, but instead does an alignment, a more expensive service, in order to prolong your issue, so you'll return needing more services. True! I'm impressed with their scheme, but at this point, I literally refuse to go back to Capitol Buick. I've been there for normal maintenance numerous times and have an issue with them every single time. This recent visit was the icing on the cake for me, because I had to take a day off of work 3 weeks in a row due to their inability to complete the services I asked for in one visit. In conclusion, the service department is absolutely horrible, and I only give one star because I'm forced.

David stickney

Great place, great management, excellent customer service. Highly recommend

R Primes

David Stickney, General Sales Manager at Royal Buick GMC in Baton Rouge, went above my expectations. He remained at the dealership until 11:30 pm on a Saturday night helping me find the best financing options for my new 2019 GMC 2500HD. David Stickney also gave me a very honest price / trade in value on my 2005 GMC 2500HD that had 310,000 miles. I really appreciate his time. I really appreciate his help. Wednesday, the following week, I picked up my new 2019 GMC 2500HD. Sales Consultant Joe George and others in the financial department really helped streamlined the transition with my trade in and all other paper work. I really appreciate their time and help as well. I really appreciate my new 2019 GMC 2500HD. R. Primes

dozier darryl

Great as expected.people very friendly

randy arabie

Derrick Salario was awesome to work with. He was always courteous, professional and conscientious of our time. Derrick was helpful when we needed assistance and respectful to not oversell. We very much appreciated his professional manner and willingness to serve our needs. We'll gladly recommend Derrick & Capitol to all our family and friends. We love our 2015 Yukon XL! Thank You to the whole team at Capitol Buick GMC!!!

Elmo Duncan

The best

Bernell Nevil Jr

Terrance was an absolute AMAZING manager to work with. If you are looking for another vehicle, new or used we recommend Royal GMC in Baton Rouge La. THEY ARE THE BEST!!!

Glenn Appleton

Excellent service! Kathryn was extremely helpful. Christen helped me with my GM rewards and explained everything in-depth as far as the features!

John Stiffler

As far as dealerships go, good, friendly and expensive.

Brad Sillinger

If you want to buy a car, ask for Derrick Salario!!! He's the best! I've been friends with him for years before he sold cars.

Bridget Ferguson

We were looking for a truck and had contacted several dealers. All of the dealers were very nice, some nicer than others. However, with all the pricing I could not get them down to what I wanted. So, thinking my husband had spoken with someone at Royal I overlooked the email. After three days of silence from other dealers Royal calls and asks if we had seen the email. I explained and apologized for not getting back with them. In return I gave the info on the particular vehicle I was looking for and she, Kathryn said she would email me shortly. I called her within a few minutes and told her what I wanted to pay and that if they couldn't do better, no worries but didn't want the haggle back and forth. She emailed and said if I was serious to come in. We did that Friday and there was no haggling just a straight forward BEST price! Wow! She got what I wanted plus some but the point is this, I got a better price for a better truck. And she knew just what we needed to do and get. Thanks Royal! We purchased the following Tuesday and that went well also. The financing/BIll of sale person was awesome to Aubrey as was the manager Terrance. Again- Thanks Royal ! Bridget and Mike Ferguson

Robby Eubanks

The Service department needs improvement on time management. Took over 1.5 hours to perform a oil change and tire rotation.

Linda C

Beware! Service dept will try to charge u for warranty claims

Steven Abadie

The staff at Royal are very friendly and professional. I have complete confidence in the work that they perform on my vehicle.

Jeff Arceneaux

Extremely long wait time even with having a set appointment. Customer service was below par and I didn’t feel valued or respected.

Kenny Desselle

Dealership has little to no customer parking and has a funny layout with vehicles parked all over the place.

James Richardson

David Stickney has sold me several different vehicles. Always top notch character and honesty. Will be buying again soon and glad to see you back in Baton Rouge as new manager at dealership. Thanks!!!

Dylan O'Halloran

Christian Lemelle was the best salesman hands down. Worked with me a good deal with no pressure. Even bought me a cold drink while waiting out of his pocket. Great guy even better salesman. Highly recommend!

eugene curry

Great customer service in a timely manner!

Bailey Thompson

Terrible customer service!! Do not have knowledgeable mechanics. Couldn't even quote a part to fix the problem. When office called they were very rude!

Brandi St. Germain

Terrible Service Department-- They don't call you to let you know your parts are in; you have to call them. You make an appointment to get the part installed and they tell you if will be done in half a day. Well that really means it will take at least two days to change out the part. And when you ask why it is taking so long, the service rep tries to make you feel inferior because of course "I don't know what it takes to change out the part". That is your job; you should know that and the time it takes to do it. They tell you they will give you a loaner car; that does not happen. I guess if you are paying out of pocket for the repairs, you may receive better service but it the problems are covered under warranty, customer service is out the window.

Dee P

My experience was phenomenal I couldn’t have pick a better place to purchase a vehicle. Great customer service and understanding a customer needs you guys were Awesome. Special Thanks to my salesman Joe George, David Stickney, and Chase.

Kyle Fenton

Where do I start....This was my worst car-buying experience I've ever had. The salesperson was the poorest I've encountered in car sales. He lacked any interpersonal skills - made little if any small talk. He didn't seem comfortable at his job. To sum it up, when we went to buy the car we sat and waited an hour for it to be detailed, while he sat in plain view eating his lunch and then resting his head on the desk to take a nap. The other sales people talked to us more than him. The environment was sterile and just plain void of any friendliness. There was no music playing and in fact we sat back and listened to a couple of sales people have a conversation complete with cursing about their evenings and lives. Just not what I expected to experience buying a $60k auto. Weak, weak, weak!!! Oh, at the end of the purchase we were given a zip lock bag with our owner's manual with a bunch of post it notes on it. No case to hold these items. Also, we were given no follow up on service at all.

chelsea mayer

The customer service was unbelievably terrible. We met with a salesman on a Saturday, stayed in touch about purchasing a used vehicle. Made an appointment and returned the following Wednesday (4 days later). When we showed up, I asked for the salesman we had been dealing with and was told “he no longer works here”. Keep in mind we had spoken to him 2 hours prior to confirm our appointment with all intentions on purchasing the vehicle. We were assigned a new salesman to help us with our purchase. It was very obvious he was new and hadn’t been in the business long. He couldn’t answer any of the questions we had and was not interested in finding out the answers. When we sat down to start talking numbers, we were told so many wonderful things including a great price, which all turned out to be false promises. The financial manager apologized for the new salesman and said “he’s new and clearly doesn’t know any better”. After 4 hours of empty promises and talking in circles, we got nowhere. We walked away without a deal and were promised to receive a phone call with more negotiable numbers the next morning..... surprise, surprise, 1 week later and we still haven’t heard back from them. I would not recommend this dealership to anyone! Find a company with employees and managers who care about their customers and provide honesty and respect.

Von johnese

Never going back horrible customer service skills

Larry Johnson

Good customer service!!!

Robbie Jeter

Glad I stopped in was about to forget looking for a car bcuz thought I might need a co signer but the sales person was awesome n very friendly person help us out with getting into a newer car yay

Infiniti Enterprises

The service team got me right in and right out!!! The cashier was very friendly and helpful. I had to get change from her so that I could partake in some m&m's while I wait. I even asked the Technican to get an object that fell between my console and he took the time to do so! Thanks Capitol service this was a great visit. -D Pierce

Shelby

Fine experience but honestly I will never go back because it is not worth it since they raised their prices because they changed ownership, it used to be $50 and it is now $70 for the base, not synthetic oil. It took 45 minutes which is good for a dealership, but honestly next time I will just go to Benny's because it is $80 for their nicest oil, they do it while you are sitting in your car and it takes 15 minutes, and you get a free car wash when you get your oil changed at Benny's. I don't have anything against the dealership I have gone there for a while, but it is just not worth the time for the money any more, i liked it better when it was capitol Buick.

Elizabeth Vestal

Awesome service from Joe George! Great salesman.

Edward Smart

Very Positive

Tim Didomenica

Fast service

george mathew

I had a bad experience with service .

Lloyd Mossey

Fast courteous service.i recommend gabby highly to any one going to royal Buick gmc.she drive my new car all the way to my house in Zachary la during her lunch break and was so friendly and helpfull.she made my experience wonderful,and because I was in a hurry,she finished everything in short order.royal Buick should keep this girl and give her a raise.thanks Gabby from Eqador.

Oscar Mendoza .

Omg, Gaby is the best!!!! She is so awesome and amazing and cool. Gaby gets you what you want and helps you like she’s suppose to. She tries to do the most in her power to help you. Your amazing Gaby

george blunt

Please!!!!! Do not bring you vehicle here. It will cost you more time and money for the poor services you will receive. I brought my vehicle there now it's not drivable. They created a problem and hide it.

Kirk Simoneaux

Not a bad experience this time. I wold like to see the dealership create a quick oil change lane. Would visit more often if the time of service could be cut down.

Joe and Pat Binkley

Car did not start this morning and I had to have it jumped off I had just purchased a new battery about nine months ago from Capitol GMC Buick . The battery was checked.and was told that was probably corrosion from battery acid it appears They clean the terminal But left the corrosion down the side of the battery case and at the bottom of the battery . I also found that the cap On the windshield washer reservoir was broken off . Not happy .

Kenyette Gaines

Mr. Joe provided excellent service. He made me feel comfortable in the process of buying my SUV. I highly recommend him. He did not let me leave until everything was set up!

Patricia Lang

Great experience with our Sales Person, Ms. Nikki Silva. She was awesome. We thoroughly enjoyed purchasing our vehicle. A1803

Brandon Ortego

The whole experience was Fantastic. Buying a new vehicle is exciting, but yet stressful. With that being said the staff was courteous, respectful, helpful and professional. This is the 2nd GMC I've purchase from Capital and the result was the same. GMC is the best quality vehicle I've owned from reliability, safety and performance. I recommend GMC to anyone who wants a quality product and Capital GMC for anyone who wants Quality Sales and Service.

Art Copes

The staff at Capitol Buick are a very serving group of people. If any question or need arises they are there to help you. best dealership in Baton Rouge. Art"|"

Bobbie Favaron

I give this place my rarest 5 star talent cause it screams top notch place

Kiarii Williams

Aryanna was a great with her service. She did everything possible to make sure I was comfortable & secured the best deal.

Josh Doucet

Fast ad good service

Jessica Chirse

I just purchased my new car from Joe George at Royal Buick and his service was absolutely awesome

Jim Wingate

Always great service. Don't be afraid of the dealer. They know what is needed to make your vehicle right. And, they will consult with you BEFORE the work is done.

Kendal Goodger

Good service Im gonna recommend all my friends looking for vehicles

Cole Cunningham

Always the best service!!!! Mr. Spring runs a great dealership!

Treys Entrees

Kenny Kathryn and the team are excellent and no musical chairs.

Keith Lear

Easy transaction.. baby Stithem was very helpful. David Stickney made the deal happen. This is the place to get your new GMC.

Amy Craig

Every time I have to deal with the people at Capitol Buick GMC there is an issue. The staff seems on edge and short tempered and often pushes blame on one another.

Brian G

In & Out for an Oil Change Quickly! Great Customer Service, Thank You!

Michael Morgan

First oil change and tire rotation - very pleasant. Visited with our salesperson Kathryn Nunez. She had time to explain more about the vehicle’s features. She is very knowledgeable and extremely pleasant to work with. I highly recommend her to anyone!!! Very happy with our GMC Acadia and Royal Buick GMC!!!

king4456 .

Great service and in one day I was back on the road. This service department is managed like every successful business should be. They were polite, honest and most important they had competitive prices.

Angela Fleming

It was an excellent experience! Our sales professional, Kim, was a pleasure to work with. She was very knowledgable and professional. This is the second vehicle we've purchased from Capitol, and, I am sure we will be a return customer.

CommonCoreMom Louisiana

Excellent customer service from the Service Department. Showed up for an appt w 3 small kids. They were very upfront that it would take an hour to even get to it to diagnose the problem and that I could reschedule if needed. I told them I would wait bc I cannot drive three babies around in Aug with no AC. They informed me 20 mins later that a tech was looking at it. Ten mins later, they told me the problem had the parts in stock and that it would take 2 hours to fix. They updated me twice during the repair and got it done in exactly 2 hours. The tech worked through lunch to get me out of there as soon as possible. I appreciated their efforts. Will definitely go back if I need my SUV serviced again.

Tregg Babin

Nice salespeople proficient parts department

Suzette Charles

Worst place I have ever been, my car was there for three days without being looked at and I had to get my own rental. The service writer lied to me and upper management was not any help I now have to find another dealer to take my car to. Horrible experience and GMC Terrains sick!!!!

Crystal Hayes

I really love Nikki Silva at Royal Buick GMC. She went above and beyond to help us. Stock# G6836 2016 Silverado. Thanks again Nikki Silva.

LaTosha Ashton-Jones

Andrew and Nikki were great! The process was completely painless. We will definitely return for future vehicle purchases. Thank you guys so much!!!!

Miquel Scott

My wife and I had the best encounter thus far dealing with dealerships. Kathryn was the most helpful and knowledgeable that we have ever seen!! Even after purchasing she has went above and beyond to make sure I know everything about my truck and to help with any concerns I have. THANK YOU!!

Spencer Champagne

Horrible customer service, extremely rude desk people, and clearly under under qualified mechanics.

Tasha Elbert

This was by far the most pleasant experience I've ever had buying a car! The staff was very friendly and helpful. Hilton is the sweetest, and I would recommend him to anyone I may come across in the future that is interested in purchasing a vehicle!

Alex Gourney

Sales people were very professional and not pushy, and gave me an incredible deal on my dream truck! I’ll definitely be buying my next truck from them!

Charles Cook

I brought the truck in for a leak on the windshield washer pump, and intermittent cruise control issue. The windshield washer still seems to be working, but he cruise control is still having the same problem now that I have sent the truck out of state for work. Looks like we will have to have it in a repair shop again as soon as we can. It's not always just replacing parts so that you can sell them. Sometimes you need to actually put the computer down and look at the vehicle. It could have been something as simple as a loose connection, which is why I usually don't make the dealership my first choice for a repair. The vehicle will never comeback without a parts list of what was replaced, and those are usually the easiest parts to get to, that might cause the problem. With the technology that the technicians have at their disposal, they have forgotten how to think for themselves, to troubleshoot for themselves, maybe your people need to step back from technology a bit and try to learn what it's like to be a real mechanic that can troubleshoot without a computer.

Gaby Stithem

Great environment love it

Robert Deemer

New and used car dealership

tim brouillette

Great First Service on my 2019 GMC AT4. In and out less than a hour.

Lisa Adamek

Quick diagnostics & good communication. Love the text alerts & communications

jerome marquette

Quick and friendly service!

lauren leblanc

Great experience

Ericka Teasett

I called in recently with questions only, and the professionalism, courtesy and patience that was shown to me by Ary Kelly was a pleasant surprise in this day and age of mediocre customer service becoming the norm. She went above and beyond to make sure I had all the information that I wanted and when I am ready to purchase my vehicle I will most definitely be coming to meet this amazing energy in person, to help me through the process of driving off the lot with exactly what I want. And I will be telling all my friends about her too. Thank you Ary for your kindness and knowledge about all the vehicles I inquired about.

Michael Dileo

The elderly gentleman does a great job for you in your service area. Always demonstrates extreme urgency, initiative and concern for your customers. He sits next to the wall in the service area.

Bobbie Kelly

My 1st service under new management. Oil change, tire rotation and multi-point inspection. Overall great experience.

Ronald Glenn

Easy peasy

Spring Dykes

Joe George was the best he was a really great salesman go see him

Kyle Cockerham

Punctual and professional service. Took very little time, half an hour

Malissa Aldridge

I was contacted by Gaby via email (which was my preference) after seeing what I wanted on a used car site. She message me almost immediately. There was no pressure. She scheduled time with me that was convenient for my schedule. Andrew in finance was a pleasure. He worked with me to the best of his ability. I can’t thank them enough for making my dreams of owning a Jeep come true!!!! (The only sightly negative thing I can say as a piece of “constructive criticism” is, when the team (salesperson/manager) comes to you with the estimated monthly note that they explain to the customer to keep in mind that number doesn’t include things like taxes, warranty, or gap coverage. Not everyone has purchased vehicles and it’s information that could mean everything to the customer.

Takanya White

Had a very pleasant experience. We came in later in the day than expected but we did not feel rushed and the team handled everything professionally.

Zachary Lavigne

I bought my first car from Joe George at Royal GMC and his service was really good appreciate the service at Royal GMC

Cassandra Wilson

This is my 2nd and last vehicle from this dealership. The service department over the past 8 years has been a hit and miss at best. Some service managers could benefit from customer service training. Also, scheduling services has become ridiculous. A week's wait for a simple light bulb change makes no sense.

Willie Washington

My salesman Joe George was awesome. The GSM David Stickney made sure I was taken care of and got the exact additions I wanted for my vehicle. They called me and told me the location of my vehicle at all times and made sure while my vehicle was being serviced, I had a loaner to get around in. Great dealership!

Jay Lyles

These people make it easy to buy a car. They send you cookies and cards afterward and get you feeling great about their dealership. Then, the moment you get an odd sound in your vehicle, you have to beg and plead for an appointment. Then, you have to just show up and agree to pay the first day of a rental because the sound has now gotten so bad, you're worried about driving the car but they still don't have a loaner. Then, they take 10 days to do a four hour job, because they ignore everything you told them on your first consultation. Eventually, they find the problem (which stems from the fact that the splash guard wasn't properly fastened to the car, a fact they knew when you took it in). Then, they shaft you with the bill for repairs and stick you with the rental car bill--even though the car is brand new and still under warranty! I blame GMC for being a company that doesn't stand by its car buyers, but I also blame Capitol Buick for not covering the costs and making this right, especially for a brand new customer who has to buy a new car every year for work. Never again.

Richard Thornhill

Reasonable price and great timing.

Agnes Lambert

The service was great! The guys in the service area are very nice and very helpful. The cost to change a light bulb on a 2013 Buick Enclave was outrageous...Price of bulb only, was over $300.00

Rocky Desselle

Great service and sale. Katherine Nunez made it her business to quickly find me the exact truck that I wanted and still beat the competition. Thanks to Royal GMC for a great buying experience.

Marshon Isaac

Best service I’ve had since going to these guys. Speedy service.

Aeron Averette

My experience at Royal Buick GMC was average at best. It took 4 hours just for them to tell me what was wrong with my car. Then the estimate was outrageous! Super nice employees.

Wade Patrick

Best price around on a Yukon XL - by far. Only had to negotiate a little on my trade but we reached the number I wanted. Good experience purchasing from them.

Chris Walker

Now this was a great car buying experience. Andrew in finance and Gaby in sales made this one of the best car buying experiences we've ever had. Will certainly go back to Royal and recommend them to friends and family!

miranda Large

I have bought two vehicles from here the first experience with me Sam was wonderful the second experience has been a living hell I would not recommend buying from here they forget to get you to sign paper work and then punish you buy not sending your tags they are suppose to inspect their vehicles before putting them on the lot they do not the used car sales manager is extremely lazy and has zero to no interaction with you. I would go the extra miles to Gonzales next time