Reviews of Richards Honda (Car Concessionaire)

Rudy Ramirez

We were shopping for a car and Devin Ramsey was our Sales Person. We decided on a used car with low mileage. We were told that the car had an extra key and the owners manual. When we picked the car up it was cleaned. The following day we called for Devin, but he was out. We discovered that the owners manual was not in the car and we were wanting that extra key. The cleaning for the outside of the car was great but the inside windshield was grimy once we noticed it at an angle with the tape residue from the price stickers not even being addressed. We contacted Devin's manager twice by email and no one has every responded to us until they sent us a request to give them a review. This dealership has no service after the sale, the only reason I gave a 2 star was because the car we purchased had such low mileage.

RAC GTO

This place will never be the same without Charlie Strickland. And you know you did somebody wrong when you have to lie and tell his customers "He retired" or "He's not here at the moment." He was the reason my family and many others were customers there. 20+ years...not many dealerships are lucky enough to have loyal trustworthy employees. You're only as good as the people you surround yourself with. Enjoy the good ratings while you can. It won't last now. Shame on you Richard's Honda.

Kimberly Williamson

5 stars all around... great service and fast

Joshua Penny

Made my appointment with the app and arrived as scheduled. I then was greeted by Jolei and other staff members with smiles and friendliness. Service was quick, proficient, and helpful being that after they performed a multipoint inspection it was seen that I needed new windshield wipers. While waiting I also spoke with someone in parts about something I wanted and they said they would order it just to have it in stock so if I make up my mind to buy it I wouldn't have to wait for it( I didn't get his name but he was very nice). Richards Honda has an overall professional and friendly atmosphere! Also s/o to Alex, Devon, and Charles!

Christine Brouillette

Hated everything about this place. Bought a car there on Saturday and it was THE WORST experience I've ever had. When we finally finished it was too late for them to clean and detail the car that day and they asked that i bring it back on Monday morning. Said it would take a couple of hours and gave me a replacement car in the meantime (one thing they did right). Dropped it off at 8:30am and come 3:30pm i still hadn't heard from them. Texted and called multiple times to no response. Finally just called the service department and told the nice lady over the phone what was going on and she tracked my sales rep down for me. Miracle of miracles i got a call within 5 minutes! Car is suddenly ready. When i bought the car it was noted that the tint was illegal and they offered to have it removed which i took them up on. MISTAKE! Got the car back, they literally tore off the tint and left a horrible sticky residue all over the windows! you could see the spots where they stopped and restarted pulling all over every window. they windows wont even roll down anymore because of the residue. And they left it on the sunroof because, and i quote, "because it's a sunroof!" no other reason. They didn't call me to ask if it was ok or anything. They just did it. The inside of the car wasn't cleaned AT ALL. They said they would clean the upholstery and surfaces and nothing was touched. At that point i was so tired of waiting for them to do anything and dealing with them that i would rather drive away and let someone else deal with it rather than walk back in that place. The low tire pressure light came on while i was headed there that morning, and I told them about it, and guess what comes on while i head home?? I don't even think they washed the outside of the car. I also asked them to look into a setting that should be there and wasn't, he assured me they would have it taken care of, but the setting is still gone. Far as i can tell, they changed the inspection sticker, ripped off the tint, and handed the car back. All this in 7 HOURS. Horrible place and lazy people. Do not go here. Go to Team Honda. Everyone i know in the car business said Richard's car places are terrible and now I agree! Also, while I was there they had me go on my phone to leave a review while we were sitting there so don't trust any of these good ones.

Krystal Franklin

Jasmine at Richard’s Honda made purchasing a new car so easy for me! She took time to get me a car in my price range and explained all of the features to me! She is great! If you’re looking to purchase a car go visit her!!

Vincent Baker

Very friendly staff. Quick service.

CariAnne Brouillette

Would give this place a negative review if I could. Bought my sisters car and they said they would remove the tint and clean and detail the car. They left every window sticky with pieces of tint and said,”That’s the best we can do.” Didn’t detail the car AT ALL! Horrible service and obviously doesn’t care about their customers.

Allyson LaBorde

I had a great experience working with Jasmine Naylor. She was friendly and helpful! Her customer service was excellent!!!

Steve Boyte

I bought a vehicle from this dealership about 15 years ago. It was a pleasant experience then and worth the 4 hour drive and over night stay. So, when we started shopping for a Honda Odyssey, we had to check here again. Found the exact vehicle at a price we could live with. Once again, Richard’s was ‘just right’ for us.

Becky F

I'm a single woman who knows zero about cars. Yep, I'm ripe for the picking for unscrupulous auto repair shops who could tell me that my left external widget sensor was broken and it would cost $3700 to replace, and how would I know the difference? So thank goodness, I know a place to take my car for service where I ALWAYS know I'm going to be treated honestly and not talked down to, by a team of service advisors like Kelly who will explain what's going on, what your options are, how long to expect it to take, and even what to expect, in advance, at your next scheduled maintenance appointment! They even have coupons to help with the price of some services like oil changes and tire rotations. I always appreciate the comfortable sofas with two TVs to choose from, hot coffee, and free internet while I wait. I started using Richards Honda for service in 2009, and I won't go anywhere else because they treat you like family. Most of the time when you read reviews, you're going to hear from people who aren't happy with the company. I feel like companies that do RIGHT by their customers deserve a review, too. Thanks, Kelly, and thank you, Richards Honda!

Ivana Taylor

I am a first-time buyer who needed a car due to my 2006 Pontiac G6 breaking down for the third time in one month. After visiting other dealers in Baton Rouge, I visited Richards because I wanted to see their selection of Honda Civics. As soon as my friend and I pulled up, we were met by Demarcus who was friendly and helpful (even though he was in the middle of another sell). He put us in the care of Bobby, who was warm and professional. Both salesmen made my test driving experience a joy, and they tried to accommodate my very specific needs. At the end of the day, I left with the 2016 Honda Civic EX (black on black) with low mileage. They worked with me to get the car of my dreams, and for that--and that pastalaya--I am eternally grateful. If you want the attentive care you deserve, GO TO RICHARDS!

Hunter Dixon

My initial experience at Richards Honda was a rough one. The vehicle I had made an appointment to test drive and potentially buy had been sold without my knowledge upon arrival. The dealership not only took action and swiftly reprimanded those involved, but they also apologized profusely and proceeded to work with me on getting a better deal. They really came through and made right on their promises and quickly found a new vehicle for me offered at a great price. I would not only like to thank Richards Honda for their patience and effort, but I would also reccommend others to check out their inventory as well.

denise norris

Everything was great Billy Jean is the best!!!

amanda winward

service was terrible. i went in to the service department after i had a wreck, and i listed all the things i specifically needed. it wasn’t too much to ask for just a few simple things. for two days they had my car and they only got one of the few things i needed done. i was beyond upset. they said they completed the other things but when i got in, it was apparent that nothing i asked for was done. i’m beyond disappointed with the customer service and the service department. there wasn’t ever any clear communication. never use their service department again.

Lisa Lively

Just bought a car at Richards Honda a few days ago. Valerie Jackson was a phenomenal saleswoman to work with. She is down to earth and very good at what she does. She was great about answering questions and has a way of getting you what you want without being pushy or over the top. It was truly a pleasant experience all around. You always wish you could get a better deal on a car or better incentives, but I do think Richards Honda has fairly comparable/ competitive prices and good customer relations. There aren't many bells and whistles there, but I'd honestly prefer that too an obnoxious pushy salesman- which was WONDERFUL to not deal with. Mike, the general manager, was also nice to meet and work with. So, if you're looking for a car, ASK FOR VALERIE! She was so nice to work with!

Dayra Brown

I had a great experience with Gary at Richards Honda. The vehicle is just what I need, and Gray assisted me with a good deal with timely processing.

Christal Laborde

I just purchased my third car through Richards Honda. Couldn't ask for a more professional experience. ALL of the staff is welcoming, friendly and available with any questions I had. My salesperson Steven Garic has been wonderful with all three of my purchases. The service and finance department is also the friendliest and easy to work with. Definitely recommend these guys!

Mikea Hooker

great place to get your service needs done. mr kelly was very helpful, kind, and went the extra mile to help me! greatly appreciated :)

Carol Marie Gomez

I went to get my car checked out and Amanda Beaton, the service advisor who works there, was very kind to me and answered all of my questions. Wonderful service! Thank you so much!!!

Jada Philpot

My experience at Richards Honda was awesome. Me. Valerie Jackson was very helpful and knowledgeable and the information I needed. I can’t wait to come back & I will definitely always recommend her to all my family and friends to her for a vehicle.

TaraNecia Spears

If You’re Going To Go To Richards Honda ASK FOR GARRY . He’s The Most Professional Car Sales Rep He Assesses Your Needs & Compares Them With Your Wants To Ensure You Have The Perfect Vehicle For You From Pricing To Style Make & Model

Jas .

I wish I could give 0 stars honestly. I purchased my car in dec. and had to get 2 tires replaced already, but that’s not my issue. Dealing with the service and parts dept. was the WORST experience I have ever had. I went through the same situation twice. The first time I took the apologies and the free oil change they gave to make up but the second time around I can not be that forgiven. I live 2 hours away from the dealership and having to wait 3 hours after scheduling and confirming my appointment was absolutely ridiculous. After speaking to the ast manager, who blamed everything on the new guy who went and picked up the wrong tire, she told me “ well you are getting a tire”, referring as if the tire was free. I PAID for an ext warranty. NEWS FLASH that’s not free. She offered me an oil change to make it better... which I denied. I have 3 free oil changes from the previous mistakes. I will not refer anyone there for any service period. I would give all the 3 fee oil changes back for better service!!!!!

Tiffany Williams

Gary Brown made my purchasing experience great. He put all of my purchasing fears to the side. Deserves 10 stars!! He was very informative and out to get what suited my needs and little ones. The whole process was smooth. I would recommend you talk to him, he’s your guy if you want a smooth process and to be taken care of.

Breana Smith

I had an amazing experience being a first time buyer! Gary Brown was my salesman and he made sure I got exactly what I wanted and explained everything to me. The whole process went smoothly and I definitely recommend Gary Brown for anyone whose looking to buy a car!

Rick Rabalais

Worst service I have ever gotten on my life. After being told my vehicle will be ready within an hour I then waited 8 more. I'll never go back.

Karen Henley

Mr Henley was an awesome salesman.

A Google User

Every single person that took time to help me yesterday you were greatly appreciated. They went above and beyond to get me what I wanted, reasonably. Thanks to Alex for all your help and for running like a chicken with your head cut off for me, it means a lot. Yall definitely left me with a warm fuzzy feeling!! shout out to Jessica, Andre, And Julian for all your hard work.

DeVonce Johnson

Gary was awesome to work with! I appreciate everything you’ve done to get me in my ride. If your looking for a vehicle I suggest you go here. Awesome customer service and he kept his word.

Arthur Clement

Chad Lewis was a big help getting my daughter in her first car. He worked hard finding us the best car in the price range we wanted and made sure we got the warm and fuzzy feeling that Richard's Honda offers. We will buy our next car from him soon. Thanks Chad.

Deana McGee

Any one looking to purchase a new car hit up Dwanda Gage at Richards Honda. She will definitely get you right great customer service and she makes you feels as family. Trust me you won't be disappointed so if you're looking to buy a car again hit up Dwanda Gage at Richards Honda.

Crypto Info

Excellent selection and wonderful customer service! Super happy with our new CRV!

j steez

Ms.Dwanda Gage was very professional and understanding on what the customer actually needed. Instead of trying to force a car on someone to get the most money money out of them she actually helps from every perspective. 10/10

Kayla Dukes

Went in for an oil change, and it turns out I needed much more than I expected! I was blown away at first by the prices and felt a bit overwhelmed but I was blessed in more ways than one to be helped by Savannah when I pulled up at the service desk. She is an absolute delight and was MORE than helpful. She was very professional and knowledgeable about the repairs, honestly this has been the best experience I've ever had at this Honda service location thanks to her. I would HANDS DOWN recommend calling in and asking for Savannah Dark personally if you want exellent customer service and someone who cares!

Darilyn Noah

I really want to say thank you to Alex & Mr . Charlie . I don’t know where I would be without the help of you guys . I am EXTREMELY satisfied! Love you guys

Katrina B

My salesperson was Mark Lowery, and he was awesome!!! If you want a honda, he is the man to go, and he can make it happen. He made sure I was taken care from beginning to the end. This is my second time purchasing from Richards Honda. It has been great every time. They are friendly, helpful, and make you feel like apart of the family. Oh, and the new location is fabulous!!! Thank you!!!

Brandon Taylor

Performed oil change on our CRV and did it quickly. We did find out they do not install after market accessories.

V. L. Gordon

Amazing experience for my First Time Car Buyer son. Jasmine Naylor was very thorough paying attention to my son's needs and helping him to find a car that was perfect for him. Jasmine was efficient in the application process and got us in and out. My son and I definitely had the "Warm & Fuzzy" feeling when we left.

Thaddeus Moses II

Salesmen Julian and Matt took care of my people and worked out a great deal and was very polite and knowledgeable answered all the questions

CHRIS SHALOHM

My time spent interacting with the Sales and Service Representatives at Richards Honda continues to be THE BEST! I recently purchased a HONDA HR-V through Sales Representative (DaMarcus) and I couldn't have been more impressed. He is very knowledgeable, patient and honest; an all-around AWESOME guy! Just like ALL of the Associates I've met there at Richards HONDA. And if that wasn't enough, I'v been bringing my OLD HONDA PILOT to RICHARDS HONDA Service Department for years for routine maintenance and they are EQUALLY AWESOME! Josh and the other Service Associates there have always done a FIVE -STAR job on my vehicle repairs and I really appreciate the quality of professional service, the time frame it takes for them to do it and the genuine kindness reflected in their work. THANK-YOU!

Kenneth Smith

I’ve been to many different dealerships and by far Richards Honda has the best customer service I’ve ever seen. In particular, I worked with a young guy named Reuben “OJ” Turner. He answered all of my questions about different vehicles to the T. As a business man, I take pride in assuring that my customer is satisfied to their expectations and beyond. It would be dishonest of me to say that Mr. Turner didn’t do the same for me. Thank you OJ, I’m looking forward to doing more business with you.

D'orsay Williams

Savannah has great customer service skills! I have had the pleasure of dealing with her two times! She really has warming personality and she always makes sure I'm well informed on my vehicle and the correct services are provided. Savannah is Awesome! Keep up the great work!

Charnice Chinn

Very informative & Got me into a Very decent Car Within a timely manner. Thanks to Reynard & Ms. Jessica

David Chu

Awesome service, I drove 60 miles from Lafayette.

Lindsey Waguespack

Amazing experience! Cody, Takeisha, and Charlie were so kind and helpful. After an awful experience at Tiger Honda it was so refreshing to be treated respectfully at Richards. This dealership values their customers 100%!

Tammy Granny

Jason and Savannah were great today. Previously serviced my vehicle in Jefferson Parish. They made the transition to the baton rouge dealership warm and fuzzy. Thanks for your kindness and concerns!

Zame Barnes

excellent service from bobby sibley 10/10 best service of all time

Abby Avenue

Best experience I've had buying a car! Professional, accomidating & quick service! Highly recommend

Addyson Guidry

Gary Brown at Richard's Honda is the best!!

Jasmine Jackson

Hands down! Valerie is the best sales person I’ve ever had in my lifetime!!! I was amazed with her customer service from the moment I stepped on the car lot. It was the fourth dealership I visited and I was tired and ready to go home. Valerie approached me with a big smile and such high spirits that I couldn’t do anything but smile and say yes! Well, to make this story short, she got me into a new Honda with a great trade in value! I will recommend her to everyone I meet that’s in the market for a new vehicle!

Kandi Rushing

If you want to buy the perfect car, go to Richard Honda and ask for Gary Brown. He is awesome and very informative. He will put you in something that will fit you & your budget!

Marcia Freeman

Came in on a last minute oil change request, I was greeted by Coach and he made extra effort to work me in, I drive from out of town to have my vehicle serviced here and would have it no other way. Thank you Coach and Staff for accommodating service after the sale with professionalism and a can do attitude! Great service is hard to come by these days and is greatly appreciated!

Carol Jefferson

I went in for an oil change n met Coach for the first time. Coach was very knowledgeable and straight forward regarding service that I need done to my vehicle. It takes more than just experience to do what he do (people person n funny). Coach is a Touchdown for good service. I will be calling him up for my next service n so should you! Thanks Coach!

Celia Brown

Richards Honda is unlike most dealerships, since they focus on your needs and wants, not what is in your wallet! I have always had a Wonderful experience with all 5 of my vehicles from Richards. It is a outstanding, top notch place for a car buying experience from start to finish! The General manager, Chris Brown ( no kin, just same last name) is the Best! Chris is very honest, caring, and passionate. He makes sure your experience is very Happy and you are super Satisfied. And Expert Service after the sale too. The Warm and Fuzzy Promise is a Promise Kept....... I highly recommend this Excellent and Fantastic Honda dealership with their extensive inventory!

Chad Kannady

I have been shopping at Richards Honda for 13 years. The have a no pressure sales tactic and they will always treat you like family. Andres, sales director team is committed to making the car buying experience enjoyable. Charles, the finance manager, will always come out and greet you when he sees you. Overall, the entire staff makes you feel like family. I have bought 3 cars their and i will continue to buy from them in the future.

Pamela Mattox

I had been prayerfully considering a trade in of my 2014 CRV. I moved from Columbus Ohio and have been here for 2.5 years. With all of the travel that I do for my job, including driving back and forth to Ohio. I needed a new vehicle, but was not sure how I would do it. I received a letter from Richards Honda at Millerville exit in Baton Rouge. I phoned the dealership and spoke with Justin. I shared with him my situation, and he was very encouraging. I decided to show up on the following Saturday. They worked out a deal that I could not even fathom, even without the letter! I knew it was God's plan in place. Justin walked me through the whole process until I drove off in my new 2019 CRV. He checked on me afterward. We had a few issues to arise after the sale, but Justin remained consistently encouraging and supportive. Just is an excellent salesman, but he is an even greater Customer Support Specialist!! Thank you Justin!!

Terry Thibodeaux

Devin Ramsay was just what I needed at Richards. I went there really to decide whether I wanted another Accord or a CR-V, but after a while with Devin, I was driving home down Florida Boulevard in my brand new CR-V. Devin knew everything about the 2019s and explained all the technology to me. He got me a good price I could live with, along with a few other trinkets he threw in.

Kelsay Jackson

As for me I was a first time buyer so I really didn’t know much about buying a car I chose to go with Richards Honda and that was the best decision I could have made they welcomed me in as soon as I walked in their door they made me feel like I was a part of their family . My sales rep was this guy name Alex he was amazing from the time I walked In and out the door .

Elaine Dupuis

Thanks Mike Fulton for the great deal and great service! I would recommend anyone looking for a new car to see him!

Trenisha Tate

I was shown the utmost respect and also experienced EXCELLENT customer service... Mr.DeMarcus Ledet helped me... ask for him it’s way more than worth your time!!

kentressa hobson

Ms. Valerie was absolutely AMAZING!!!!

anna claire Varnado

Fantastic car buying experience with these folks!! Found the exact vehicle I wanted online and was able to complete the entire deal over the phone. Not only that, Carva drove the vehicle up to Monroe on a Saturday evening to deliver it to me personally! He was absolutely fantastic. Brought all the necessary documentation, allowed me to drive the vehicle before signing, and was a genuinely nice guy. Thank you so much to Carva and Cody for making this such a wonderful experience. I would highly recommend Richards Honda to anyone in the area!

Demesia Robert

I would like to share that it was an upmost pleasure meeting OJ Turner! He was courteous, professional and very knowledgeable!

Adam G

Savannah is the best!! She is very courteous and professional!! She knew exactly the time frame for my scope of work needed for my car and got me in and out fast!! She displays a high customer service aptitude! I highly recommend her to all my friends and family!! I will be back just to see her and deal with her politeness and professionalism!! She should be praised for her knowledge and pro activeness with customers!!! Awesome!!!

Jackeyla Berry

This is the best dealership ever. This is my second time buying a car from Richard’s Honda. Mr. Mark Lowery was very professional and honest. He reassured me that my car was very dependable and it is. If I had to buy another car, I would go through Mark again

Wesley Young

Simply went in for a routine oil change, but a week later left with a brand new car! That’s the recent experience I had all thanks to Jasmine Naylor. She went absolutely above and beyond in everything she needed to do for me, even helping me figure out cheaper ideas for insurance. The sweetest person in the world too, I’m truly blessed to have ran into her. If anybody ever needs help getting a car, she’s the first person I recommend!

Dwayne Dukes

Just wanted to take a moment and thank Bobby Sibley for selling me a Civic for my son Mason. He did an excellent job and is well versed in the Honda brand.

Sharonda Rachal

My sister is looking to purchase a new vehicle and was fearful to deal with big dealerships after her last car buying experience. We met with Mr.Gary Brown and he made her feel very comfortable and assured her that this experience would be the best if she chooses to purchase her vehicle with him. She Will definitely be back when the time comes. Thanks Mr. Brown

Rajunee Clark

Alex is an amazing salesman & was a big help for me today with purchasing my first car on my own.

Nikki Sanders

I went to Richards Honda on the 4th of January and Madeline Cruz was my sales rep.My time spent wit her was enjoyable..She knows how to gt the job done wit hands done.Her and the Manager dat dealt wit me knows how to SAVE THE DAY..Excellent customer service from them.HATS OFF TO U GUYS U GUYS ROCK..I WAS IN AND OUT QUICK..CAME IN AT 10 SOMETHING AND LEFT LIKE ABOUT 12 SOMETHING..But not to forget the sweet Ms.Jessica in finance..Oh she is a doll..Great altitude and etc...Also wit her i was in and out..Thanks to u Guys Jessica,The Sales Manager and My awesome sales rep Madeline Cruz..Thanks Again U Guys..

Kennedy Delone

They wait was long and we were there at 3 and left at 9 . They had before us but we were there first

laurel barrios

The team at Richards Honda made purchasing our new vehicle so easy! They listened to our wants and needs regarding a new vehicle! Alex provided excellent customer service. We would definitely buy another vehicle from Richards Honda! Thank you!

Kyndia Burton

What can I say about my experience. I came in last Saturday to purchase and HRV. I couldn't get it done due to credit issues and my trade not working and credit. After a few days I came in and worked with Bobby Sibley again and after working with him and Heather the previous week I was able to get a pre owned Civic. The patience Bobby showed with me was awesome. Also Mr Mike was really nice and Adam in finance was hilarious. Great job Richards Honda and Bobby Sibley. Definitely the best person if you want somebody who actually cares.

Fern La Roach

Coach was extremely knowledgeable and helpful in the time I needed him to help me with my vehicle this afternoon and very very kind and considerate of my needs thank you so much for having an employee like this with your company he's a valuable asset to your dealership good for you

Sheila Emonet

Jonathan Guidry was the young gentleman who sold me a 2019 Honda Accord. He was very knowledgeable about the car we were purchasing. He made the process of purchasing a new car comfortable. It took a little time but Jonathan worked through the procedure with expertise and we were driving away in our new car in record time. I really dislike buying a new car - the dealing - etc. I knew what I wanted and Jonathan made it much easier then I expected. I have purchased Hondas from Richard Honda since the middle 80's. Go to Richard Honda and find Jonathan Guidry. He is definitely a pro at what he does.

younglillady ***

Had a terrible experience for sure. I chose a used vehicle and I paid for it out of pocket and was completely swindled. After only a day of buying my car, I found out it had faulty power steering, so I took my vehicle back in. However, because I only had three days to return my vehicle, to solve the issue they simply pumped fluid into the pump and called it a day with a temporary fix. Now that I cannot return the vehicle, the power steering is acting up again and making it impossible to turn, making it a danger on the road and to me. This issue couldn't have popped up overnight after I bought the vehicle, which means the team which was suppose to be inspecting it fell completely short, or chose to be this incompetent. I really appreciate the 200+ dollars I am going to have to spend to fix this. I may have a limited budget, and I may have bought this older vehicle completely with cash, but that doesn't mean that you get to swindle me or treat me less as a customer.

Geraldine Kuyoro

A great place to buy a car.

Lawrence Earl Jr

Beautiful facility. The place to go for your Honda needs. Great selection of new and used cars ;Suv's. Great service team. Dont hesitate. Very nice waiting area.

P B

Alex is a great salesman! Great customer service wanted to know what kinda car i wanted and put me in it the same day! Everyone at Richards Honda is awesome!!! Want a great car go see them!!!! U won’t b disappointed!

Chelon Stewart

I had a great experience here . All thanks to Reuben “OJ” Turner . He was a great salesman and he made my already hectic day run that much smoother. Will be referring him & Richards Honda to everyone I know !

Alexa Berger

Great service from this team. My salesman Bobby Sibley sold me a truck for a great price and was able to let me purchase it for a price I could afford. Financing team was very helpful and it was a smooth and easy process for purchasing a vehicle. I made arrangements of when I was going to arrive at the dealership and Bobby had the truck I wanted to look at very clean and ready with no wait time at all. Very efficient place to purchase a vehicle with no pressure or hassle. Thank you Richard's Honda!

Katee Brown

My salesman Gary Brown did everything he could tho make my purchase as smooth as possible. 5 stars and would recommend to the next person.

Dayyani Morris

Thanks to Richards Honda my Christmas was the best ever. Valerie and Cody did their best for me! The entire process was fast and easy. They worked with everything I had to make sure I can get a new car. I was a first time buyer and they were confident that they can help me. I recommend anyone to go there!

Brittany Jackson

Savannah Dark was my advisor. She was very informative and helpful. I frequently go to Richards Honda for my services and out of all the times I have been she was truly the best advisor I have encountered.

jalynn jones

Carva Henley is absolutely the best salesperson around! He was very patient and informative. The service provided to me was AMAZING. He worked with me until we found a vehicle that fit my needs.

Rose Abido

Wow! Phenomenal service! I got a check engine and VSA warning in the middle of my PCS move from TX to GA. I called to schedule an appointment, they were able to see me immediately fixed what needed to be fixed and I was in and out of there within two hours. Josh was awesome.

Quintisha Gordon

Alex Thomas was very professional, amazing customer service skills!!! I absolutely enjoyed every minute at Richard’s Honda, thanks to him!! I will definitely recommend him to EVERYONE!!! Thank you!

Kayla Cristina Harris

Ms.Dwanda Gage was amazing from the VERY beginning and understanding is an understatement. I have been searching the city of Baton Rouge for a salesperson that wouldn’t just push any car on me. She understood my needs and wants in a vehicle then EXCEEDED them . Not enough stars to represent her!

Amber Sussman

Our car was on it's last leg and we needed something quick. However, Steven Garic kept it real, only showing what we requested in our price range. There was no pressure at all. Everyone was exceptionally helpful. By the end of that day, they from like family. We went home with a beautiful new car and will devdefinit use Richards Honda again!

Jennifer Gauthier

Buying a Honda from Richards Honda was an easy decision to make but I was even more thrilled I chose Richards Honda after my experience yesterday with the service department. I brought my car in and was greeted immediately and the service was excellent. Everything was done in a timely manner and everything was explained very well. Coach was the member of the service team who was helping me and I cannot recommend him enough. If you bought your car from Richards Honda and bringing it in to be serviced...make sure to ask for COACH! Top notch customer service!

Natasha Pool-Toliver

I absolutely loved my experience at Richards Honda! Everyone was friendly and the process was smooth and quick. My sales lady Madeline was awesome. She explained every feature in the car and she was very polite. I have purchased a lot of cars but this was by far my best experience. Thank you Richards Honda of Baton Rouge.

Nina Likens

Savannah was so kind, courteous, friendly and showed great customer service skills. She represented Richard's Honda excellently. Most importantly, her speed of service and accomodating demeanor was greatly appreciated!

Clifton Newman

Julian, Taija, Val and Jessica made for the best car buying experience ever!

Gary Brown Sr

I want to say I live in Many, Louisiana and by looking at all the cars from Richard’s Honda that people bought from Gary Brown through Richard’s Honda Dealership I know you get the Best Deals. Gary Brown everyone this way always tell me they have to get to Richard Honda. They know they will get the car they want. Gary they tell me you work hard to get their car.

Tatlyn Costa

Gary Brown was my salesman and he worked with me and got me in my car that I love oh so much. He was very helpful and gave me a great deal on my Honda Accord Sport. He worked diligently to make me happy and did not give up on me even though I was complicated! Thank you again! Y’all should go see Gary at Richards Honda for sure!

David Jessup

There new dealership is awesome. There customer service agent was very helpful. Got me in and out within a reasonable time.

Aletia Collins

The young lady was so nice and worked with me until the end her name start with a C my name is Aletia Collins.Thank you all so much!!!!

Gana Pizzolato

Enjoyed my experience Dwanda Gage great salesperson helped with all my needs

Angela Belizeard

I purchased a pre owned 2016 Honda Accord about 3 weeks ago and I have experienced quiet a few concerns that has never been addressed ,despite reaching out multiple times. Hopefully someone from the dealership will contact me with a solution before I share my experiences with everyone.

Ember Love

My boy Mike C. Did his thing. Very helpful and funny he was very accommodating and made the experience fun. He did what he could to get me in the right car. The mechanics were honest and friendly so was the whole staff From Mike to Charlie S. And I would recommend them!

Deidrick Lewis

I hate doing reviews but I had no choice! I am amazed with the service I received at Richards Honda from my sales lady Valerie Jackson! She was absolutely phenomenal!!! She was very professional, polite and she knew her stuff! I told her my story and she eased my mind by telling me not to worry. Thank you Valerie, my wife love her new car!

Tammy Haydel

I am very, very pleased with my sales experience and my service experience at Richards Honda. I am especially pleased and happy to have had Chad Lewis as my sales person. He was and is an outstanding sales person. He made myself and my family very comfortable, to the point that we feel like he is part of our family now!! I trust him to always be truthful and honest in his dealings with his customers and his coworkers. GREAT JOB, CHAD! Much success in the future. Keep on being who you are. You are an asset to anyone who is smart enough to have you as an employee.

cattherine garrett

Josh Arnone was very kind and helpful throughout my experience! He was very knowledgeable and very personable! I look forward to working with this team again.

Tom Braumuller

Alex and Eddie really stepped forward on our new vehicle. Our salesperson was not available as I came in late to pick up the car. These two worked through monsoon like rains and lightning to get the car ready. Talk about great customer service and dedication to Honda. Go see these guys if you are looking to purchase or lease. Honest and work hard for the customer.

Rebecca Hedden

We had a great experience buying our Honda here this past weekend! I don't particularly find it fun to car shop aka haggle and feel like I'm getting swindled - not the feeling at ALL here with Steve. He was awesome and we knew it was the right choice! They went above and beyond - would definitely recommend!

Troy Greavis

Well, I did spend 25 minutes on the lot before I got helped, but Dwanda Gage provided me with great service. She was very patient with me. I'm hoping we can strike a deal soon.

Tiera Clay

Valerie was excellent!!! She deserves 10 stars, As soon as we arrived she came out to greet us and introduce herself! She saw that we were looking at the HRV and she insisted that she go grab the keys and we test drive it, which we did. It was a pleasant experience! She went above and beyond and we appreciate everything she did for us!! I would recommend you talk to VALERIE If you are trying to purchase a car at Richard's Honda!!!

welda jackson

Valerie is an awesome sales Consultant. I told her everything I wanted and she executed it. I look forward to sending everyone I know to her!!!

abigail harkins

All of the staff members were friendly and the service was great. I was assisted by Coach and he was very helpful and personable

Gavin Barnett

I could not have asked for quicker or more friendly service. I needed a new tire as mine had a flat. I was in and out within 20 minutes. The staff did everything they could in order for me to have as smooth a process as possible and did a complimentary once over check in everything else. My service advisor was Coach and he was the best I've ever had!

Joseph Brown

Steve Garic is by far the best car salesman I've came across he was upfront & honest. He explained every detail about the vehicle that I was looking to buy & so forth. Although I didn't purchase the vehicle I can say he was awesome maybe sometime in the near future I will do business with Richards Honda for sure Steve! Keep up the great work man!!!

Christian Reine

On Jan. 3rd I purchased my wonderful Honda Civic type r . The buying experience was great , I couldn’t ask for a easier buying experience. But , two days later when it was sunny , I noticed that the car had terrible scratches. Buying the car I specifically told them to do not wash the car, I’ve seen dealerships scratch cars many times , also I didn’t want it to be on them if it was scratched already, so I call and told one of the employees Cody, and he says he can give me 200$ to get it detailed to all of the scratches out . I was very excited that a dealership would help me out as much as they did , but I got my hopes up. After going I’m there 4 times , and being told that the check would be next day shipped , that was 2 weeks ago. I feel like I am being ran around and they are taking me as a joke . Again , buying experience was great but the service after has not been great AT ALL.

Cece Ringuette

Justin was a really cool guy and got us the car we wanted at the price we wanted. Love our new Honda. Ps. Tell him he needs to chill driving off on that motorcycle.

Holly Martin-Picou

Incredible experience! Just purchased a new Honda CRV-Touring from Richards Honda and am so happy with the service I received. My salesperson was Mark Lowery who was waiting on me since I called ahead. He was patient, professional, and knowledgeable. He cared about my needs and not just his commission. Throughout my time in the dealership, multiple employees came to introduce themselves and check on me, answer questions, etc. Once I had made a decision and was ready to speak with the finance team, Jessica Mitchell was incredible at explaining all of my options and working with me until I felt comfortable about my purchase price. They all offered me their cell phone numbers for ongoing questions. I couldn't have asked for better!!!

Carlos Agundiz

Gary Brown was so easy to deal with! Great salesman.

Rhonda Robinson

Shout out to Coach @ Richards Honda! The best service experience I’ve had yet at Richards Honda, or any other dealership! A perfect gentleman...humble and kind!

Felicia Johnson

Gary was very patient with me about trading my old car in now I have a beautiful new car that I love thanks to Richard Honda team for everything if you need a new car please stop by they would not let you down Awesome customer service and he kept his word❤️❤️

Cameron Brown

Richard's Honda was without a doubt the best car buying experience I have ever had.The sales staff was outstanding and the finance mangers are beyond amazing. The Internet Sales Manager Julian Watson did everything in his power to make my experience as great as it could be. He met every request I had with courtesy and a true willingness to try to help. He was able to get me a spare key for the 2016 Ford Explorer I purchased, and when I discovered the fuel gauge malfunctioning, they immediately took my vehicle in for service without question and put me in a courtesy vehicle. That's FIVE STAR service. A big thanks to Richard's Honda, I will definitely do business with them again!

iesha stephens

OK so Jazmain Help me get my Ultima Nissan and she did dame good I love her for helping me y’all if y’all Ever need a car please go to Jasmine Jasmine Jasmine she is the best

Jeanette Taylor

I came to Richards Honda not in the market for a vehicle. Valerie greeted me in the parking lot with a friendly smile. After everything I ended up with a new car and a great friend.

Linda A Johnson

My experience was very good at Richards Honda. If he isn’t, then he should be your go to guy MARK LOWERY!!! Professional, courteous, knowledgeable, easy to talk to!!! No hassle & worry free. I was very nervous & unsure about purchasing a new vehicle but Mark changed my mind quickly. Mark made me feel like we knew each other for many years!!! Love My Honda!!!! Thanks Mark Lowery!!!!

Dwanda Gage

Richards Honda is the best! Come see Dwanda Gage for your next auto purchase.

Jennifer Austin

Just purchased a car from Richards Honda. The new facility is very nice and clean. Bobby Sibley had the car I was interested in ready to test drive and was helpful throughout the car buying process. Bobby was very efficient and quick in his part of the process, but waiting on the finance department took an exceptionally long time. Waited hours before being able to meet with Finance.

Trent Davis

I went into a restaurant and when I came out, my car didn’t start! Once I got my car started, I came as fast as humanly possible to Richards HONDA. While I was waiting on the service rep, the General Manager, Chris Brown, came out to introduce himself and to figure out what was wrong! Once the Service rep, Christy, came out, I didn’t have to spend time repeating why I was here, Chris did it for me! Christy knew I was pressed for time so she went to see if she could squeeze me in. Guess what? She did! That’s what I call awesome customer service! I would recommend Richards HONDA to anyone! Thanks Chris and Christy for awesome, amazing, marvelous, spectacular, profound etc. customer service! You saved my day!

Latoya Daniels

Valerie at Richards Honda was very nice and polite. Great service quick and prompt service.

james bruno

are too aggressive and pushy I had to leave. While I was leaving one was running after my car. Lol

Kevin Tracy

I had test driven a few Honda vehicles at another local dealership before I came to Richards. Unfortunately, the other dealers did not have the make and model I was seeking. So, I came to Richards and was introduced to Michael who took good care of me. He was very knowledgeable about the Honda Accord Touring and I never felt pressured into buying anything. I was convinced that I wanted this particular make/model but I wasn't impressed with the colors that Richards had available. The dealership explained that they have a "Sister" dealership in Covington. I had a previously arranged commitment so I had to leave but I ensured him that I would return. While running my errand, my wife looked up the inventory of the "Sister" dealership and they had the color, make/model that I wanted. When I returned to Richards, I told them the other dealership had the car I wanted. That is when I was introduced to Julian Watson, the internet sales director.... It was Julian's job to get me the car I wanted so he had to get the dealership on the line and confirm that the car I wanted was indeed still in stock and then "trade" something on his lot for the car I wanted. Everything was done seamlessly and both Michael and Julian took good care of me. I am very happy with my purchase (especially the incredible gas mileage) and I will not hesitate to go back to Richards Honda for my next car.

Lori Young

I can say get on to Richard Honda, they provide great customer,take care all the needs you have. One thing I can say I never doubt myself because when I say I prayed and prayed Richard Honda got me finance they don’t give you the run around they get the job done and I referral all my family and friends to Richard Honda and I’ll be back by Christmas or my birthday for my new Car. I totally Love the service they give to me and they even have there time to talk,play and take pictures with my loving kids. GO ON TO RICHARD HONDA they will turn your sad face to a

Jennyfer Dupre

Valerie is the most amazing Car-salesman I have ever had the pleasure of working with!

Yvona Ward

Madeline helped us purchase a used car for our son and then a new vehicle for me. Madeline is definitely my go to person at Richards Honda. She is very knowledgeable and professional! Thank you Madeline!

Starr Lockhart

Dishonest general sales manager said he would repair power steering in my daughter's car that she had just bought....it started going out after one day.......they didn't..just added a little power steering fluid to keep her quiet until she passed the deadline on the three day return period. I would give them less stars if I could.

Lakeisha Chester

Jonathan Guidry was an awesome salesman! He was very professional and attentive to my specific needs. He made the buying process go as smooth as possible and I am very pleased with the service that was provided by Richards Honda and my salesman (Jonathan Guidry) they made everything easy. I’m glad I chose them and will be returning in the future. I highly recommend them if you’re in the market for a new vehicle.

Hpolly2001 .

I recently bought a car from here. I live in Texas and was able to work out most of the details prior to my arrival. Dwanda Gage is fabulous! She was very knowledgeable and went above and beyond my expectations! She’s a great lady who made my purchase simple. Thank you for having an outstanding employee such as Dwanda Gage and for the amazing deal on my new car! HCP- Tyler, TX

Jeremy Mitchell

Had a great experience with Bobby in buying my new Accord Sport. I requested the price online, he was quick to respond as was Heather. They were great when I got there. Although it was raining Wednesday night it was a great experience. I came and finished my paperwork the next day and was in and out quickly. Adam was amazing as well. I really liked how Bobby was very thorough in showing the vehicle and features to me. What I liked the most was how it was accessorized already. I met Michael Cassell who did it and was impressed. Thanks so much Richards Honda and Bobby Sibley. There is nobody else I would work with but him.

Brandon Oncale

We brought our car in today to get looked at. Coach greeted us with a smile and instantly made us feel more relaxed. Extremely friendly and helpful. We've been going to Richards for for a few years now, but this was probably our best visit to the Service Center. This was our first time seeing Coach there, but we hope we'll see him there whenever we need help.

Cedrick Campbell

Gary Brown was very helpful in informing me on their inventory of vehicles available.

Mary Fisher

11/20/18 Savannah is amazing! She was so helpful and got me in and out in under an hour. My car runs and rides a lot smoother.

Lakeisha Hall

I definitely do not recommend! I traded in my vehicle and they are dragging their feet on getting me my paperwork done for refunds on my old car. Spoke to one finance guy about it and he said he would email me. Week passed and no email and could not reach him again. Called to process them myself and keep being told the dealership has had my statement for refund and should issue it out. Spoke to another finance guy and he said he never talked to me so he just sends me to the other guys voicemail that never answers. Check out Team Honda- much better service! I will send everyone to team going forward.

Ashley

Coach was really awesome, he was honest about my wait and gave me the option to stay or call for an Uber, what I appreciated most, is the fact that he was real knowledgeable about cars. It’s great to go to your Local Honda dealer and be serviced with great attitudes and by great people! So again! Thanks!!!!!