Reviews of Rainbow Northshore Buick GMC (Car Concessionaire)

Sons and Daughters of Promise Outreach Ministries

I went into Rainbow as I have done the past 20 something years and I must report. DO NOT TRUST THEIR SALES ASSOCIATES. I purchased a Pre-owned Certified Acadia 2011. In the first 4 months I had it the breaks had to be changed due to flaking, motor mounts replaced, master booster and the AIR is still not working after 6 months of ownership. Now I'm being told to pay for it out of my pocket because I was told I had factory warranty only to find out they were almost up and I didn't get Extended Warranty. You would know the girl that sold me my truck is gone after the second month I tried calling her about my truck and all the problems. Not to mention you will stay in there with re-calls. So after buying 5 cars from Rainbow I have finally had it. By the way I purchased an Envoy 2004 in 2006 that the air went out of and I had to live with it until if was paid out in 2013. Run, run I say as far away from there as possible............

Cliff Brown

Great

Dionne Mefford

Overall good experience, especially with my salesman, Brandon williams. He was very kind and worked hard to get the deal we were looking for! Thank you Brandon!

Jim Andrews

This is my sixth vehicle in six years. Vincent always treats me well.

Anonymous

Terrible dealership. The internet manager wouldn't ever provide a written invoice but agreed to a discount. So of course the expected happens when I actually went to the dealership trusting the guy, the discount changed and so did the price on the truck even though the internet price listed the exact truck for $800 less. I won't be returning to them nor will I recommend them to anyone else.

Sky Chase

Friendly. Pricey. Small used car selection.

Michelle Brooks

Fast n quality service

Garrett Gemelos

I cannot say enough nice things about Brandon Williams, JR Bravender, and the entire team over at Rainbow Northshore! You guys were awesome and extremely professional throughout the car buying process. After shopping around for days, I can honestly say that this dealership is on a completely different level compared to the rest. I absolutely, 100% recommend Rainbow to anyone looking for a vehicle.

Brian Alfonso

Amazing place, great personality, and REALLY good prices. They're willing to work with you on everything including pricings and financing.

Cindy Hilbert

Great service every time.

Daniel Oppenheim

Eric, our salesman, was very knowledgeable and followed up with us without being "pushy". He made the buying experience relatively painless.

Sean Fitzmorris

I've never been able to say buying a vehicle was a pleasant experience... until I bought one at Rainbow!

Southern Gal

Worst Dealership to work with! Negotiated a price (over $50,000 for the vehicle) and then when we go sign the paperwork they slip in another $500 auto guard charge. When I asked the sales manager he (ROUX) said I had to have it for insurance. I immediately called my agent and he said it was a LIE. So the manager, ROUX, lied and then told me if I didn't like it to leave! I left and then was called an hour later to say maybe we could split the difference but that they would take $500 off my trade in value. REALLY!! BEWARE! LIARS! DO NOT BUY FROM THEM!!!

Chad Treser

Great service department and body shop.

Erik Harton

My sales person was great, he was nice and very helpful. The service Dept on the other hand, sucks. They need a major over haul. I'm still aggravated at the fact that I bought a used truck from them and 3 days later my door speakers starting dropping like flies. I had 3 that worked, now I have 1 that works. Brought it in and got the sorry can't help you. Even though I purchased the extended warranty. I called 5 times to speak to a manager and kept getting the run around.

Markham Moore

Had some appliques come loose on Yukon Xl at Christmas time on my way to Disney World and by the time I got back and made an appointment my car was over the 60k odometer reading. I had 62k on my odometer. The receptionist told me they have had to fix quite a few of those and yet they still charged me. Seems like a manufacturing problem but it still cost me $500.

Jo Duncan

I purchased a 2019 Buick Lacrosse and got great service dealing with sales staff. I also got a great deal on the vehicle.

Schwartz Entertainment Media Group

Excellent service and very nice. Super professional. Would recommend to everyone

Michelle Lynn

The best service experience I have ever had. The staff is extremely friendly and courteous. My car was serviced quickly and is driving like new!

steven hathorn

I talk to a salesman named Kerry. I informed him that I come coming from out of town the next morning to look at a truck. So after I droves 3 hrs to their car lot. He had sold the truck without even attempting to call me or nothing. That is sorry service. But something good came out of the deal. I drove right down the road to hood Chevrolet and purchase a 2016 high country. Thanks Kerry.

Nature Jockk

I got the best deal on my new car there.

Gary Helberg

I had driven about 30 miles when I pulled up to a stop light and had smoke come out from the hood on the passenger side. I pulled over and raised the hood the engine compartment was smoky and smelled like diesel fuel. I went immediately to Rainbow they quickly diagnosed the problem and gave me a loaner truck to use while repairs were made to my turbo exhaust pipe and injector. I picked my truck up the following afternoon runs great and no more problem. Service was quick and cordial.

William Kish

Fix my friend's truck

Philip Maguire

I have never seen a group so incompetent in my life!!! They rotated and balanced my tires for $60, then told me I needed new tires when I picked it up. They did a front end alignment that made the car drive worse. I wouldn't bring a go-cart to this place for service!!

Jay Guillory

Joe and Joel have both been very attentive to see that the car was fixed in due time and gave me a loaner when they had to keep my 2017 Lacrosse a few days to track down a weird water leak in the front passenger cabin. Thank You Rainbow Buick GMC.

Caitlin Sanders

My husband purchased a 2015 GMC Sierra 2500HD. Craig and his team have got to be the best GMC dealership in the market!! They are beyond helpful. Time and time again, they go above and beyond their call of service! This is our 6th vehicle we have purchased from them!! Keep up the great work!!

Travis Clark

From start to finish my car buying experience was excellent. All who helped me, and the staff at Rainbow Northshore Buick GMC, in general, were very helpful and friendly as well. When trying to decide on which vehicle was best for me those who helped me were able to answer all of my question and take care of my needs. It was comforting for me to see the level of professionalism, competence and confidence they all had. I was also happy with the ease and hassle free nature of my visit. I was able to get everything I needed in a quick and timely manner. This has not been the case in other dealerships I've been to. I would certainly go back there again in the future and recommend them to all of my friends and family as well as anyone looking to buy a new car.

JAMES KENNEY

While some others drove out of town for up 3 hours to buy a vehicle from rainbow, in which I did. However, right at the time of completing the sale they had only one key and key FOB and could not get or even make another one. And the initial test drive the engine light came on. Got back to dealer, the machanics call them selves fixing it. Nope the very next day the engine light came on again. So I took the car to another dealer and they fixed it thanks rainbow for the money spent to purchase the car you could not fix it right. And by the way I got a new key and fob from another dealer. The finance person there was very disrespectful and I will not be back. So there is not a rainbow at the end of the tunnel The dealer I went to to fix the vehicle was very respectful.

Meli K

Thank you for a painless and quick transaction.... The van was ours and we only spent 30 min in a waiting position and that is worth 5 more stars for this dealership.

Sharon Achord

The service dept was wonderful and honest They did great job and did it quickly. We had brakes done and an alignment. We have a gmc Sierra 2012 and the traction and stability light came on They replaced the fuse and the bill was reasonable. Sharon achord

John & Tina Acosta

Awesome Experience, See Darren Dawson Very Professional!!! Love My 2018 Denali 2500 HD...

Larry Bucksbarg

EXCELLENT

CHRISTOPHER LEBATO

I drive past 5+ dealerships just to go to Rainbow Northshore. The service is great and their people are fantastic.

Michelle Barrois

Have worked with GREAT people at Rainbow GMC - from sales to service!

Brian MacDonald

Friendly service. Excellent customer service.

jon brandon

Rainbow Northshore Buick GMC Is The Best Dealership I Have Ever Used ! The Salesman Were Very Nice And Polite ! They Never Once Came Off As Pushy Or Trying To Push Us Into Buying Something That We Didnt Want ..... They Also Got Us A Note That We Could Affrod ! I Would Definitely Be Buying Another Vehicle From Rainbow And Would Reccomend Them To Anyone !

Anise Hound

Knowledgeable staff. Has both a service department and a body shop in addition to selling a wide variety of vehicles.

Britton Allshouse

Best customer service I have ever dealt with. They are very willing to help with anything you need and are really down to earth. They have made every step of getting my new truck a breeze. They gave me a great trade in value for my old gmc sierra and will do anything to help. If you find what you want here, don't hesitate. They treated extremely well every step of the way!

GoodStuffEnjoyer

Good people and got a great deal.

The Dodson’s

Awesome, people were amazing there especially JR my salesman

Kristopher Comeaux

Very honest and pressure free environment. I would definitely start here if you're looking for a vehicle. Gave me top dollar for my trade in.

Chuck L

My son just graduated from LSU and really needed a new truck. We contacted the dealership through their website, within 10 minutes we had a reply. So we drove over and 2.5 hours later my son drove away with a 2017 GMC Sierra Crew Cab SLT without me having to co-sign for him. They gave him top dollar for his trade in and put him in the truck he wanted. Our family will buy from them again; Honestly I was so impressed I almost talked myself into buying a Canyon I had my eye on.

Matthew Winters

Stay away! Do not trust their service department to give you a fair price. Expect your bill to be $100 more than quoted. Be aware of their erroneous "inspection" fee and extra charges that they'll attempt to hide as tax. My poor experience was with a representative named James.

Eric Laborde

If I could give them 0 stars, I would. The body shop stole a $230 pair of sunglasses out of my car. They refused to compensate me for them. Beware! They are not honest! I would not trust them to service your vehicle.

Greg Varnado

This is my Second Sierra pick up that I have purchased in 2 years. My salesman Anthony Rhoto is an incredible young man who genuinely helps you through the process of purchasing your vehicle and take the time to make sure everything is taken care of before you drive away. All are friendly and take care of business. I think you will be pleased with the deal and the people. Great job to the whole team. Thanks Greg Varnado

lorraine canatella

Had my car back same day, even though my factory warranty was expired, the cost was covered under the trans warranty. Fantastic !!!!

PL3XIOUS .

Great, fast, professional service. Highly recommend!

Caitlyn Travis Moniz

Crooks

terry dufresne

Eric was a great salesman.

Howard Pitre

Very satisfied with a great deal and how well they take care of their customers.

John Hilbert

The service team was great, Sena worked with me and my schedule to get the needed repairs done in a timely manner. The service was preformed faster than I expected and I was back on the road before I knew it. I have bought several vehicles from Rainbow and from sales to service they are a great bunch of people. Thanks Craig and Louie for having such a great team.

stacy grimes

Good selection to choose from

Eric Wohlbruck

Good service department. Pleasant environment

Brian Marquez

Everyone is very friendly

Nancy Gervais

Got a great deal on a Toyota Highlander from Anthony. I really like the low key attitude of the staff. I didn't feel pressured in any way to spend more than I wanted or purchase unnecessary extras.

derek lawson

I purchased my vehicle with a cracked windshield. I brought it to the sales rep Eric at this location. The 1st time I called I was told I would receive a call back on this issue. 1 year later I went out of pocket to not only get my windshield replaced myself along with having to remove the stock window tint that is at 20% so I could get a break tag. Seems like as soon as you are done with your purchase you are nothing to them. Thanks rainbow for showing me what not to want in a car dealership.

Joyce Price

Our new truck purchase was a positive experience. Our salesman, Darren, was honest and straight forward and he answered all of our questions with a no pressure sales approach. I will definitely recommend Rainbow Northshore to family and friends.

Arlene Hall

This is my second purchase from this dealership. The sales staff is excellent and easy to work with. I would highly recommend them to friends and family!!!

Keith Peek

This was our 3rd experience in purchasing/leasing a vehicle from Rainbow Northshore Buick GMC within a couple of years. In my travels with dealing with other dealerships when looking to purchase a truck a couple of years ago, I kept coming back to Rainbow GMC and that experience and the others has been a pleasurable satisfied experience. The team at Rainbow has given us great customer service with dealing with Sales, Financing, and the Service Department. Have total confidence in recommending to friends and family.

Marion Zeigler

Traveling on a Saturday morning, I noticed a squealing sound under our hood, believing it to be a bad bearing. I called the dealership before 8 a.m. and the phone was answered very politely. I made it to the dealership and spoke to someone at the service desk, I believe was Fred Stierwald, assistant service manager. He had a mechanic come out and look over the engine. The squeal had stopped and could not determine which belt or pulley was causing the previous squealing. The mechanic was extremely helpful and in a matter of minutes we were back on the road to SC with no problems. It is not often to get that fast of service and kindness on an early Saturday morning. Kudos to Rainbow Northshore Buick GMC. I was even offered hot coffee and my family was invited into a very pleasant waiting area while everything was being accessed. From the young lady answering the phone to the mechanic that reviewed what I thought was a problem, we were treated royally!

S Reese

Recently had some bodywork done at Rainbow. The service and workmanship was outstanding. Thank you Andy and staff.

All N With Tiffany McGary-Cyprian

Eric is a great salesman, he’s not pushy at all and very patient. He listens to exactly what you’re looking for and does his best to make sure you get your Best. The Service Dept. Is awesome . It doesn’t matter when I go to service Dept. They always take care of me and I greatly appreciate it ! Continue the great work guys , y’all Rock !

Lynn Dufrene

I reached out to Vincent Ficarra (previous customer recommendation) from the side of the road, my previous car was too tired to go anymore! He dropped everything he was doing and started working with me and inquired the help of TIm Kagel who finished the job. I am now the proud owner of a new car thanks to these guys and Britt Strain. They all minimized the stress of buying a new car

Jeffery Miller

Was done in timely matter around my schedule

D.J. Di Pol

I purchased a used truck from Rainbow Northshore a couple months ago. Salesman did a number on me... I purchased a 1999 GMC Sierra with what I was told a flawless record. Little did I know the truck had been wreaked and repainted and they listed the truck price as a different model truck. I was told they had run a thorough inspection and was promised there was nothing wrong. Paid 3k more than I should have for a truck I was told was in perfect condition. They even called the owner to see if he could work on the price. Was told he even inspected the truck himself. I guess this is mostly my fault for taking THEIR WORD on it all. Won't be purchasing another vehicle through them again and if anyone does I hope this can prepare you....

Mike Stickley

A bunch of shenanigans going on at this place from the owner on down the line. Tried to get the truck(a 2015) I wanted but they submitted a truck (a 2018)to my bank that I wasnt trying to get,without my knowledge or approval. They really give car dealerships a bad name.

Kerrie Vogels

Good selection and salesman not over the top.

Joel Miller

Best experience ever!

Allen Phillipe

Very little wait and timely completed repairs with precision. Great Job, especially catching the recall on the vehicle to fix, since to I haven't received any notice of the recall from factory. I appreciate you guys keeping me safe. GMC for 20 years.

Kirk Family

Great salesman but manager and finance people beed to get there stuff together. Had to buy elsewhere.

Peggy Howell

My family was in a medical crisis and my Acadia needed some work done on it. I was immediately taken care of and my auto was returned to me within the time agreed upon. All staff were courteous and understanding of my situation. Rainbow Northshore has always been there for me when buying new autos and for all of my service needs. Thanks

Kent Bergeron

Rainbow has the best service department I have ever been to. I have had a lot of issues with an older car that I purchased from Rainbow several years back and they have taken very good care of me. On a few repair issues, I went to other mechanics to get prices and Rainbow beat their prices by a pretty large amount on a couple repairs. Mr. Joe is the fellow I normally speak to and he is most helpful and very kind. He is a genuine man that puts love into his work. I never missed a beat. They put me in a loaner every time they worked on my car, and nice loaners too. On one large repair, I was in a loaner for a couple weeks. It would have cost a fortune for a rental car. I am very happy dealing with these guys and I will always bring my business to Rainbow.

Guy Romano

Excellent response by their team

Christina G

SUPERB CUSTOMER SERVICE! SALES STAFF: TIM KAGEL is very Generous and Efficient! HE AND FRANKIE TREATS ME LIKE FAMILY! I was a walk in and DARREN helped me. He was very Honest and Informative; FINANCE:TIM covered EVERYTHING and was very PATIENT; Sooo I BOUGHT THE CAR!!! YAY ME! LOUIE...YOU ARE THE BEST!

Judy Rhodes

I was very pleased with my salesman, Justin Smith. I bought the wrong vehicle and realized it before I drove off of the lot. Justin realized it also. He quickly found the vehicle that I thought I bought and made the correction. I am very pleased with everything.

Rick Stokes

It was flawless. thanks rick

Robert Babin

I Traded in my HHR for a Chev Silverado when i Purchased it there was a sound coming from the windshield area, the door raddled, and the sunvisor clip was broken I purchased it from Bret who informed me to contact there service dept to do so so I did when we showed up for the first apt there were too busy too look at it we had to reschedule for a second apt. a week later they look at it and tell me that since its out of warranty i will have to pay to get it fixed. DO NOT TRUST these people they will tell you anything to get you to buy a vehicle.

John Guy

Just bought our 2014 Acadia from this dealership. Very good experience here. Darrell & Kerry (sales consultants) & Vince (finance mgr) were great to work with. I'm almost always a price shopper when it comes to vehicles, but will look these guys up first next time I buy.

J Austin

Quality dealership that has always taken care of me and my truck