Reviews of Premier Nissan of Metairie (Car Concessionaire)

George H.

Brought my car in for an oil change, tire replacement, alignment, and physical damage and everything went very smoothly. James was great and very helpful and patient. Will definitely be returning. Great experience. Thanks!

Dawn Savarese

The staff of the service, parts, and cashier departments are courteous, knowledgeable, professional, and friendly. Most of the staff in the service department recognize me and, when I drive my pathfinder in for servicing, greet me with "Hello Ms. Savarese", with a smile on their face! Miguel, who has been my service advisor for over 4 years, is always ready to answer any questions, or concerns I have about my vehicle. He always makes the best recommendations for my vehicle to last year's to come.

jasmin Tate

A neat clean environment. The sales men was great. Great customer service. Dalvin Reese was awesome.

Gabby Moulis

The guys at Premier Nissan were very professional and accommodating. I would recommend Todd and Brandon to anyone looking for a new car.

Valerie Ducre

If there are coupons available for customers ,let them know. Also if customers get service over $500 offer free oil changes or some kind of incentive to let customer know you appreciate their business.

Brandon Bagneris

My schedule is very limited on when I can receive service to my vehicle. I brought my 2018 Nissan Murano in for an oil change and tire rotation at 4:30pm. Miguel treated me with dignity and respect and welcomed me as a new costumer. He explained the wait time and even pointed out some local eateries in the area in case I wanted to grab a bite to eat. I was very pleased with the overall service of my vehicle and I will definitely be back.

Tawana Butler

When i first putted up to the the facility the salesman greeted me with a smile..Ask me what can he help me..I explained was I was looking for..He assured me that I would be driving off the lot with a new Car..And that just what I did everything when soo smooth..Thanks Todd you are the best

Phadria Taylor

The team work by Pierre and Donald was exceptional getting me into the car that I needed. I explained that, I had to trade my suv in because of my ill mother not being able to get into it anymore. Those guy didn't hesitate on helping me!! Thank you

Aubrey nicole

Great people who work for the customers to get the best car at the best price for your budget . they truly work miracles. Rosemary was my sales rep she is amazing kind and thoughtful her heart is really in it. Only good things to say about premiere nissan!

Jay Smooth

I dealt with Alfred Sip for this car buying experience and I would come back here for sure. He showed me several options that I was interested in and worked with me and got me into a much nicer vehicle than I expected to get. They even gave me time to come up with the rest of my down payment and drive it home that day. 5 out of 5 stars no doubt

kera johnson

My experience was excellent, and they were very friendly and helpful.

Sydne Babin

Such an amazing place with great workers! Could not have made my experience with getting a new car better! ❤️❤️

Cecil Branch

Adul my service advisor was amazing. Very good listening skills and completed everything I wanted done on my truck

Joseph Valiente

I have a 2010 Nissan Frontier with 111,000 miles. One of the most reliable vehicle I have ever owned. The vehicle engine light came on and the engine was running very rough. I checked the vehicle into your service department and was later told for a bargain based price o 3,200.00 my vehicle could be repaired. Now I now about 25% of your profits are earned from the sale of used vehicles, 30% for new vehicle sales and 45% from service. The previous numbers were national averages. I took my vehicle to another auto repair business and the problems with the vehicle were corrected for 528.00. The only reason I gave your business one star was your cashier and my service agent were polite and professional. 1n6ad0er5ac419653 is my vin # you should be able to look the case history. I’m curious to see if your company will even respond!!

Kayla Jack

My salesperson was God sent. Everything was amazing and I could tell he really cared about helping me. Nothing could've been better!

LaQuitta Simpson

Benny was such a great help in assisting purchase my very own car. He helped me decide what I liked and what was best suited for me. He’s most definitely one of the best in the state for a reason!

Ashleigh Holloway

I honestly dreaded the whole buying a new vehicle process because of past experiences with other dealerships. But your dealerships team of people I dealt with from receptionist all the way to finance were wonderful. I really to give a HUGH shout out and thank you to my sales guy Reese! It was him who made our experience absolutely the best! Not only did he go above and beyond for us, he kept in contact with us after I left the first day because they (him and the sales manager, I forgot his name

Den Li

I am car transporter.Worst place for pu or unload cars .Dealership not response for carriers.Be carefull when you coming in this place.

Frankie Branch

Abdul was awesome! Quick and great service

Haley Bergeron

Everything was done perfectly! Pierre Mathieu did a wonderful job making sure I found my vehicle and in my budget! The staff here are all super friendly. Very easy to work with.

Sophia Oliver

Extremely professional and friendly service. The wait time was estimated at 3 hours but I was out in 2.

Renny Palmisano

I really hate to leave reviews so soon after a purchase because you never know what lies ahead but based on the purchase experience itself, the guys here were great. Very organized, professional, knowledgeable, smooth transaction considering the paperwork. I have to wait for the title to come in the mail and the registration and plate will arrive at Premier for me to pick it up. So I’m not sure how all of that will go because it’s too soon to tell. The car seems to be fine. I wish we could’ve gotten the price a little lower but it was still a great deal. They even agreed to purchase my son a new key because the two given to us are pretty much ruined. All in all a great experience and I would buy from them again especially if this turns out to be as great of a car as they say it is.

Peter Spangenberg

The Finance Manager delayed the paperwork and never called me even after I resent the requested information to apologize. He supposedly didn't get my text with documents but I sent it to the number he sent me. I will never do business with Premier again. Mr. Mooney apparently is too important to call a customer. I am still irritated at the way I was treated.

Sharon Evans

Benny was a pleasant to deal with. He work with me to give me the best deal. I will recommend Premier Nissan to anyone.

Luke Fontenot

Robert went above and beyond to give us the greatest experience we could have hoped for. He was very thorough and knowledgeable. We went in just to test drive and ended up purchasing our new Rogue. Can’t thank him enough for being so patient and kind with us!

Taylor Roberts

Service was terrible! There is absolutely no point in making an appointment because they disregard that, take other cars in front of you and get all of your information upon arrival instead of just looking at the appointment details. It took 25 minutes just to be acknowledged when I pulled in. I was told it would be 3-3.5 hours for an oil change/tire rotation/inspection, but after 5+ hours I had to call and check on my car. I was told it was already ready even though nobody called me- this was 30 min before closing so I had to rush to get my car. I specifically requested that my tires be checked for nails, tread and pressure. I noticed that the service tech aired them up but did not discuss anything about my tires which have nails in them. I also told the service tech when I arrived that morning that I had a coupon and showed it to him (upon request) but got to checkout only to find out it had not been applied or even noted. HORRIBLE HORRIBLE service and communication and seems to be getting worse every time.

Chelsea Daniels

Miguel was very professional and polite. The service guys finished my oil change in great time. I expected to wait for an hour and a half. They were done in 45 minutes and had rotated my tires and also washed the bugs off the grill of my car. 5 star service all around. Thanks!

Ashley Jeanfreau

I went in yesterday because I was having a problem with my battery. Miguel got one of the guys and they ran a battery test. My battery was bad so he pulled up my information and it was in fact still under warranty. He also saw I had a few recalls so he took care of that while my car was already there. Exellent customer service!!!!

Rachel K

This is the 2nd vehicle we have purchased from them. Both experiences were excellent. No back and forth, just honest sales. The finance guy (we had Lee) did an excellent job of explaining how the loan and warranties worked and he got us in and out within a reasonable time. I highly recommend them and will use them again in the future.

Rebecca LeBlanc

Great place to buy a car. I’ve experience two different cars at this dealership. Getting your car serviced is super easy. I set up appointments online and Miguel is the best service advisor.

Ed Merida

Don Cranston took excellent care of my vehicle in a timely manner

Rebecca Kolodziej

I had a wonderful experience. There were a couple of recalls I had to get taken care of on my car and they made it very easy. Melody was very helpful and quick to get my car back to me. I ended up leaving my car there overnight (just made it easier) and they provided a shuttle to my house. The shuttle driver Dee was super friendly and nice. The car was finished by noon the next day. Would recommend!

Tyler Webre

Made an appointment for 9:00 am on a Friday, but when I got there (8:50) I was informed my appointment had actually been scheduled for 2:00pm. With me living an hour away I decided to stay and it took all of 4 hours to get a sensor changed. Great service besides giving people the wrong scheduled times.

Darious Willims

James Birchall is the main reason why I’m still a loyal Nissan customer. Each time I need service on my vehicles it’s never a hassle to have everything done correctly and I’m never having to wait all day. The fact that James is a man of his word when it comes to giving accurate information and recommendations is very vital to keeping me as a customer. Thanks Nissan and James for keeping me safe in my vehicle!

mistie creel

Great service from Terrell. They weren’t pushy and worked fast. Will return if/when we need another car. Definitely recommend.

Carol Tullier

Well...didnt start out so good because of the service person but the man in finance helped me out and rectified the situation. The outcome was great and the other staff members were wonderful

Nikki Parman

The service was fine. The problem I had is my car is brand new (3 months old). I should not have had to have it towed to Premier Nissan in the first place.

Shannon Fitch

Travis & Benny went above and beyond to make our deal happen! This is my second vehicle purchased from Premier in 4 months! Love the Customer Service and dedication they have to their customers! I wouldn't go anywhere else! Thanks again :)

Cherry Pie

Mr. Ronald was a awesome service advisor he took his time explaining to me of future things I'll need done to my car and he had a great attitude.

A Google User

Best service department ever! Would not take my car anywhere else

hope benoit

Very friendly and helpful! That’s a plus when it comes to your vechicle

Candis Dunnam

Service was fast and affordable..Thanks Premier Nissan of Metairie

David Stevenson

Very happy with vehicle 0% financing and service was pleasant and fast.

JAVONDA AUGUSTA

Great customer service just to long of a wait even with an appointment

William Nason

So far my dealings with them has been less than pleasurable. I give them one more week and then it gets nasty. THEY Got ON The BALL and helped me!!!!!! Thanks

Papa Cajun

The staff is always courteous and kind and willing to help they always greet you with a smile she also go above and beyond to help you

Rhonda Stewart

Very friendly staff! Works really hard to find something for you that'll work with your credit & the amount of money you make. Very pleased with Travis Jordan as my representative.

Elaine Boyd

The staff were friendly and courtious,very patient and informative. Austin was great, very understanding. A really sweet guy

Drayyya Warren

Best customer service ever ❤️

Brittany Bierria

Very professional. I love Nissan

Bridget B

I had been shopping around for a car and had a few negative experiences, then I came to Premier. My two salesmen were very friendly and knowledgeable. They didn’t put any pressure on me to buy. I got a great deal on my car! I highly recommend!

Carl Selenberg

Service was done when scheduled and at a fair price. Very pleased and I will be back.

Dylan Labarre

Went in for a 20,000 mile check up and explained that I didn’t need the oil change just everything else. They called a few hours later and said “we took care of the oil change you just need a new air filter”. I specifically told them I didn’t need an oil change because I had just gotten one last month. I told them don’t do anything else to my vehicle. I spent $100 on something I didn’t even need because of lack of communication. My salesman did give me the Service managers name so hopefully he will be able to help with this situation.

Ronald Mueller

Dwayne our salesperson was very knowledgeable and worked with me to get us the best deal! After settling on a price we left the lot within an hour with our vehicle. I would recommend this dealership to anyone,

Marva Hildreth

I went in to the premier Nissan of Metairie for a recall issue and it was taken care of in a timely manner the person working on my car was very professional and as well as staff that was on duty. Thank you guys for your good work as well as timeliness.

Karen Boudreaux

Best experience ever! Todd was great. Absolutely no hassle. #nohasslecarguy.

Michelle Williams

The service was great as always. The staff was very courteous and the service technician was awesome!!

Latoya Williams

I had a wonderful experience with my salesmen Reese. He was very knowledgeable about vehicle and the buying process. He made sure that entire wishlist for my Maxima SL was fulfilled. I would most definitely recommend my family members and friends.

Earnestine Ward

Premier Nissan in Metairie you have a good chance of riding away with a new car . But you have to ask for Pierre Mathieu. I call him and said look I need a car but I don't have the best credit in the world he ask me so quick question. I answer and he said come on I'll going to put you in something. And I Have a Nissan Sentra 2019 .He the best because he didn't lie to me just to get me down there. Thank you Pierre you the best

Kristie Hawkins

I always have a pleasant experience with everyone at Premier Nissan every time I come in! James Birchall helped me today and he was very knowledgeable and considerate. He also suggested some much needed work on my vehicle and I will definitely be coming back real soon to get the suggestions resolved. I have loved my Murano and the people at Premier since 2015!

Felton Lewis

Every time i visit the service department Inam usually greeted by Miguel Leal. He always has a great attitude and is always prepared to answer any question I may have. After dropping off my csr, I was given a ride to work by Mr. Herman who was extremely courteous and engaged in great conversation during our ride. Towards the end of my day, I received a follow up phone call from Mr. Herman to see if I needed a ride back. Consider my a customer for life!

Sabrina Neathamer

Loved the service last yr. I come twice a yr to get oil change. And every time im wait long period of time even 4hours and they dont even add fluids like most places or even tell u if add., and as i sit there i have seen people come in after me. Leave b4 more. How does that work. Anyway the people that works there are really nice. Thou. And its clean place to sit around. . But its time to move on to a different place to get my car checked out.

Allyson McWhorter

Pierre was my salesman, and I could not be more thankful! I was stuck between wanting the Kicks and the Rogue Sport. He made sure that I understood my options and that I test drove both. He was patient and answered all of my questions. The facility was nice, clean, and the rest of the staff was also very welcoming! The finance specialist, Grant, was very knowledgeable and explained all of my options to make sure I was comfortable with my selections. I am now the proud owner of a 2019 Rogue Sport! I couldn’t be more satisfied with the experience!!

GWEN FELDAR

James was the service person. He is a very pleasant person. He checked the credentials and had someone get started on my car right away. My Murano is my mode of transportation and I was excited when James called to say my car was ready less than 4 hours later. Earlier he sent me a text with contact information, which made me very happy because I really love my car. I called to ask what time I can pick up my car and with a booming personality, I was told I could come now. I think her name was Amy. After arriving it took all of 10 minutes to check out, have my car pulled up and leave. I really like the employees at Premier Nissan of Metairie. This is my 4th vehicle from Premier and at this rate there will probably be a 5th!

Delia Chang

It was great knowing that they would help me with what I needed. The service was great and I am thankful

Charlene Berry

I went in for a routine oil change and tire rotation. I made an appointment for 11:00. I got there at 10:45 and waited to see a service person. At 11:00 I was at the front of the line and told him my reason for being there and that I would wait for my car. (The dealership is 20 miles away from my home.) He made a face and said it might take a while, and I responded that it shouldn’t because I had an appointment for 11:00. He made some notation on some paper and I went inside to wait. I waited for over 2 1/2 hours!! When my car was finally ready I stated that waiting 2 1/2 hours for an oil change and tire rotation was ridiculous and that I had an appointment. He said making an appointment is mostly for the owners convenience. I stated that I had come for an oil change prior to this one (without an appointment) and was scolded for not having an appointment and was told then that I would probably have to wait a long time because I hadn’t made an appointment. He just said “yes mam” I said that I use to own a Buick and their policy was that you would wait no more than 25 minutes for a routine oil change and tire rotation or it was free. I stated that Nissan should do the same. I am leasing the Rogue and part of the lease agreement is that I have to have it serviced by the dealer. Ridiculous ! I should be able to have it serviced anywhere and just keep evidence of services provided. I will think long and hard before I lease another Nissan from Premier.

Ethan Thompson

Took longer than I would have liked (5 hours), but Scott was great and I got a really good deal.

Laverne Jones

I visited Premier Nissan recently to get a battery changed. I can say that the service received was nothing more than remarkable.. The service representative was very nice and helpful. She assured me that my car would be taken care of as soon as possible. Even though she was busy, I was made to feel like a valued customer. Kudos from a very happy customer, LaverneJones

Janice Guy

This was my first oil change after the purchase of my new Rogue Sport. Zack at Premier Nissan, was my service technician who was friendly and courteous. He checked me in and escorted me to the waiting area giving me an estimate of the time it would take. I had forgotten my iPhone in my car and he brought it to me. That was special to me because he didn’t have to do that. I was so very appreciative of him going beyond what is required. I had told him the Rogue Sport was my 4th Nissan purchase and he gave me the VIP treatment. He had it washed and cleaned. I left feeling very special and appreciated. I am happy to write this review! 5 stars ⭐️ ⭐️⭐️⭐️⭐️ I won’t forget his name. Zack, Thank you very much! Thank you, Premier Nissan.

Sherri Eakin

I signed up for the rewards program with this dealership so I could receive coupons. The last few times I have been in for oil changes, the service has been excruciatingly slow. I learned it is best to have my husband follow me so I can just drop my car off, since it will definitely take hours for them to get to me. Today we dropped the car off at 10am. Someone in the service department told me yesterday that the department closes at 2pm, so at 1:30pm I started calling to find out when my car would be ready. The phone rang without anyone bothering to answer on four separate attempts over the next two hours. Finally, my husband and I just decided to drive there hoping it might be ready. They finally called us when we were already on the way at 3:45pm. There were not many cars there when we dropped off at 10am. Why did it take over five hours to get an oil change? They need to work on their efficiency and pace.

Daniel Odom

Man that serviced me was friendly and greeted me upon arrival to the service station. Everything was satisfactory. Great service!

luis C

As I pulled in today I was greeted by Abdul I notified Abdul I would be coming in for an Oil change. Abdul then asked if I would be leaving my vehicle overnight. I looked at him puzzled and asked would he be giving me a loaner vehicle?? He then asked me again leaving the car overnight ?? I said I'm here for a oil change. He then said it would be two hrs, needless to say your techs got the job done in what seemed to be 45 min. Upon departure Courtesy wash was not offered. 4 stars for the tech.. 1 1/2 for Abdul

Trudell Edgerson

I bought a car Monday and it broke Friday. They did everything they could to help me get the issue fixed. I really appreciate the fast service.

Conda Bowman

I've began looking for the perfect car since 2018. I've walked in and out of car dealerships for an entire year. This was my first time purchasing a car from a car dealership and it was kind of nerve wrecking. But thanks to Rob and Duane, at Priemere Nissan, I have my first car. They really worked hard to give me my dream car and they made me feel like family instead of feeling like it was me against the dealership. To everyone who made this possible (even the ladies and gentlemen that simply smiled or waved as I waited in the lobby), thank you! You all are amazing!

Adrianne Lehmann

Service person was very polite. Had a 9:00 appointment for oil change and tire rotation. Do not get my car back till 10:50. Almost 2 hours for an oil change with an appointment seems a little long to me.

Carrie Hays

I was there for my free oil change because the messed up the last time and gave my car a bad oil leak ..then the service tech was rude.. refused lightly vacuum my car even though they made a BIG mistake..they lost my kids school magnet and brushed it off like it was nothing..I know its just a magnet but no apology?? This is my 3rd Nissan from this dealership ..I always give them the benefit of the doubt because of course..they are so nice when you purchase your car but act so unprofessional after the fact ..all the free popcorn ..free coffee and snacks dont make up for the way they actually treat you. I literally cannot wait to be done with this car so I can move on to a different make/ dealership

Thomas504 WhoDat

Premier Nissan of Metairie took good care of me. I knew what was wrong with my car and they didn’t try to tell me anything else was wrong but what I already knew. Nobody ever touched my car until now and they worked on my car like I would I got her back in awesome condition and she runs great will definitely do business again hopefully not but if that time comes I’ll be sure to go to Premier Nissan of Metairie.

Miche M.

I took my car to Premier Nissan because I was hearing a strange noise that I couldn't exactly pinpoint. I was not impressed with the Service Advisor. I had a 9:15am appointment and arrived early. Not one, but two individuals told her that I was there waiting on her. I ended up waiting at least another 15 minutes after that point. When she finally got to me, she didn't greet me or anything. Fast forward to 4:30pm. By this time, I hadn't gotten any communication, no diagnosis, no status, nothing. I called multiple times and the phone just rung and rung. On one of those times, someone picked up the phone and hung it up. I finally got a hold of her and first, she told me she called and couldn't get through. I guess she forgot that lie, because later in the conversation, she said she called and left me a voicemail. My phone was on me all day long and there was no way she called me. She then told me what was wrong with my car and that it will be ready the next morning. Well, that would have been nice to know earlier in the day. What's odd is that she called me at 7:15am the next morning telling me my car was ready. Service opens at 7am....so it seems they only needed 15 minutes to fix my car. There's no way I shouldn't have gotten my car the same day that I took it. Premier Nissan has shuttle service to drop you off wherever and pick you back up. I didn't use it this time, but have used it before and had to wait like forever. With that said, it is a nice perk if you have plenty of time to spare.

Kelly Diket

Customer service was top notch. Ms. June was a pleasure to work with and made sure my car was taken care of in a timely manner.

Carol Hicks

Thank you, Premier Nissan for resolving my maintenance issues today!

jody vicknair

Very good dealership. They work with you and make it work!!!!

LaQuinta Jones

This will be my fourth purchase from premier, and my 3rd time working with Benny as my salesman.... every experience i've had has been awesome and i've purchased brand new and certified used. I never had a problem...every vehicle i've had has been reliable. And Benny works hard along with the rest of the staff at premier to get u just what u need!!

Ronald Nora

I would like to say that Sales Consultant John "Alonso" went the extra mile to make my daughter's experience at Premier Nissan of Metairie a memorable one, making her first car purchase a success story. "Bruins for life" keep up the great work John . Looking forward to doing business with you in the future.

Patrick Gordon

Personnel were professional and quite considerate. Great experience!

Jerry Billiot

Quick service and very professional. Took care of my Son’s vehicle as if it was their own!!! George the mechanic and Alex the service advisor did a great job!! Thanks again

Janeria Conerly

My experience was great my salesman really went the extra mile to get the vehicle that I wanted. I will definitely send anyone looking for a new car his way.

Melanie P

My experience through Premier Nissan was great. They always kept me updated on the progress of my car. They gave me options to sign and scan my paperwork back to them instead of going in person. They were always willing to work with me through any complications.

Kathie Millet

We went to several car lots. Only to ignored by salesmen and given therein around to get pricing We stopped at premiere nissan. Our sales person was very patient no matter how many cars we wanted to test drive and had questions about he was very helpful and patient . We ended up.purchasing a car from him and also my son was looking for a vehicle and I had come over the same day and he purchased a car also .

Jordan Johnson

this the THIRD day in a row that I’ve been to my local Nissan, and EVERY SINGLE DAY they have managed to waste my time. I am FURIOUS. The first day I had an appointment which I was early to, and was still told there was a 4hour wait. The next day I came early in the morning, was told the wait was about an hour and a half, and I ended up waiting over 3hours. The next day I came as soon as they opened for a repair that was supposed to take 30 minutes and ended up waiting 2hours. I completely understand that they are a busy company, but better time lapses would really help. If the time was more accurate I wouldn’t be upset at all, I would have just dropped my car off instead of waisting 5+hrs on my off days

Christine Guchereau

On July 31, 2019 I went into Premier Nissan to purchase a 2019 Rouge. The young gentleman was very nice. He listened to what kind of car I was interested in, that’s where the good service ended. Then he went into the finical office the first time he came out to show me payment amounts and the value of my trade which was $19,000.00 but when I looked over the documents I noticed it was only listed as $17,000.00 trade value. Then when I asked the amount of the new vehicle I was told that was not important and I could add up my payments and know from there. It seemed all they were worried about was getting my payment to what I said I could pay, end of month numbers needed to be met. Never did anyone tell me how much the vehicle cost not the salesman Robert Arnette, Jr or the financial person, I didn’t get his name. I do know he lives on Kansas Ave in Kenner. When I looked at the paper work we signed I see the cost of the Rouge is higher than the sticker price. Also, I don’t know why the price on the internet was/is so much lower than the price at the dealership. When talking to Robert I was told I had two years of oil changes and tire rotations, but the gentleman that we signed documents with said one year. Either way I have not received anything on that, but was told by Robert I would receive it when I brought the car in to get detailed. On Thursday, August 1, 2019, I received an email with showing I initialed the delivery confirmation which was forged. I would never have initialed or signed documents if I would have seen the scratch that is by the fuel door on the car I was sold. When we were leaving the dealership, on Wednesday, July 31, 2019, we had the General Sales Manager, Jerry Billiot, blocked in and my husband and he noticed a scratch on the NEW vehicle we just signed papers for, it was also brought to Roberts attention. I can’t believe the cars are not inspected before they are placed on the lot or over flow lot. As it was late we were told to bring the car back the next day and have it detailed and we would see if the scratch was just dirt or not. It’s not. Since Robert left before the car was finished being detailed. I sent Robert pictures on the scratch and a dent we found, along with something blue on the passenger door on Friday, August 2, 2019 and was told to bring it by the dealership so he could see it again. Which I did and was told that he would set an appointment for us bring it to Whitey to get it fixed either Tuesday, August 6, 2019 or Wednesday. Today is Tuesday August 6, 2019 and I have still not heard from him. I am very disappointed in this whole car buying experience. I don’t think I would come back to purchase a car from this dealership again. Which is a shame because this is the fourth and last vehicle I have purchased from Premier Nissan. I wish I would not have purchased this vehicle from Premier Nissan and went to another dealership. I have never had a problem with the service department they are wonderful. I have used the service department with Nissans not purchased from Premier.

Kema Davis

I absolutely love this particular dealership. While they team is professional, they have a wonderful ability to make you feel like family.

Indya Tutt

I always go to Mr. Miguel Leal. He is always friendly and willing to help with any of my car needs when it comes to service! I recommend Mr. Leal, you wont have a bad experience.

Angelo Roma

Was in about a month ago test driving a Rogue; couldn't ask for a more courteous sales rep than Mr. WB -- very understanding, helpful, and overall nice guy in a business where such is an exception.

Torrey Drummer

I got in and out quickly for my oil change and tire rotation. They even washed my car for me!!9

Laura Toras

Excellent service with service advisor, Miguel. Thanks for keeping us informed throughout our service appointment and to let us know there would be a delay on receiving parts. Also wanted to commend the service shuttle driver, Mr. Herman Peters as he was so helpful with loading and unloading luggage from my car while it was on service and for showing us around Metairie while we dropped off other customers.

e plaeger

The service was very quick and professional. Very well organized and they had nice amenities such as bottled water and coffee available in the waiting area.

Cherie Sutton

I had a great experience buying a used car! Scott was my sales guy and I love him! We got to a point where I told him I felt good about what I was getting for my trade and the price I was paying for my Murano, but not great. He got me the money I needed to feel GREAT! He didn't have to since I'd already agreed, but he made sure I was as happy as possible. I've gone back with some questions on how to operate some features that are new to me and he was again very happy to help me. Bless his heart because not only am I crazy and probably just an odd person, but I love to argue and hate being told no. I had just walked out of another dealership and was ready to be frustrated with everyone, but that wasn't the case at Premier. I didn't even buy the car the first night I went. I was undecided and other than asking if he could do anything to sell me the car that night, there was no pressure. I contacted him the next day after I slept on it and it was just a great experience. Highly recommend!

Denise Keating

Offer 15% to 20% off coupons.

Eric Marshall

Showed up early for my appointment. Checked in, came back three hours later to find out that James B just gave me a new appointment at the end of the line. Shout out to the shuttle driver who was the only affirming part of this experience. I waited over an hour for that ammenity. I'd say go to Matt Bowers but they're just as bad.

Marian Lott

I went there a month ago thru credit yes. An the salesman knew i filed bankruptcy on Santander an had nerve to send them a loan application to finance they’re the reason i filed in first place. Don’t have me come to a dealership stay three hours wasting my time an ask me to trade in a vehicle

Caesar Cannon

Very professional... very efficient on friday... popcorn And cold water while waiting is a big plus.... staff is awesome

Kira Cook

Shelia Williams was nothing short of amazing. She was friendly and honest from the start. I was nervous to purchase a new vehicle but she gave me peace of mind and was just excited as I was when I found the car I’ve been looking for. She got me into the car I wanted the same day within my monthly payment budget. I am so grateful for her. Thank you Premier Nissan of Metairie for getting me into the car of my dreams! I will definitely be returning if I’m in the market for a new car & I HIGHLY recommend Shelia. 10/10 would do again!

Meika Washington

The staff were great to work with and they did not stop in making sure I was happy with my vehicle purchase! The sales rep Pierre was phenomenal in the vehicle selection process and allowing me to be comfortable to purchase. Will visit in the future.

Krissie Ziifle

My husband and I needed a reliable car for our family. Craig and John (commercial division) were very helpful. They made our car buying experience pleasant. We left the dealership feeling like we were taken care of and treated fair. So many people leave a dealership feeling like they were taken advantage of. We were very pleased with the team that helped us and will be recommending our friends in the near future. Thank you John and Craig, we love our van.

Terry Thibeau

It took much longer to complete the recall service on my vehicle. And when I went to pick it up there was some confusion about the remote key. Very unprofessional with no attention to detail or customer service.

Jared le

Excellent customer service and very good prices

Aurora Borey

Zack was great very thorough and professional. Thank you Zack!

Juan Fonacier

I would like to commend Mike (Service Dept)for an amazing service. He kept me updated during and while my vehicle is being serviced. Every associate are attentive and helpful.

Dana Morris

Brought my car in for 1st service. Called the day before, Service Advisor, Zach answered the phone, answered all my questions. He was very polite and didn’t rush me off the phone. I brought my car in for service early as he recommended and asked for him as he advised. I was walked to his desk by another nice gentleman on the service lane. Zach introduced himself and again was very polite and promptly handled the write up. He treated me as he valued my business. This is a tough industry and too many Advisors across the board are overwhelmed and show it. I did not detect that demeanor from Zach at any time. He’s an asset. Kudos Zach and thank you for a great experience. Dana Morris

Rachel Penny

Great service provided by Don Cranston today. He always takes care of my vehicle in a very kind and knowledgeable way.

Kristen Costa

As soon as I walked in I got great service! I haven’t brought my car to a dealership in so long, I didn’t know what to do. Everyone I spoke to was so nice and very willing to help in whatever way they can! The free coffee and snacks (including fresh hot popcorn) provided during my long wait made it well worth it! I felt appreciated!

Tanya Bell

As always, Donovan with the service team was awesome. Very friendly staff, was willing assist with anything you needed to make your experience with Premier a great one.

Stephen Reeves

Miguel Leal is the best. Real cool guy. I always book my service with him.

CHRIS MILLER

Both 2 Nissan Titans.........none from Premier. I tried both times after getting a price from a competitor went back to show and was told "Well, it looks like you need to go there" I always prefer to do business locally but, unfortunately I did have to purchase from their competition. They were very rude. I'd advise to make the drive to Bill Hood.

Ronald Magee

The people up front are great, Miguel and Amie in particular, but my car has spent 28 out of 30 days in your shop. This is unacceptable although my insurance company provide me a rental initially and Premier a loaner i was still inconvenience. Neither car was comparable to mine. My note was the same but value was not. After the dealership recognized they made a mistake my work should have been a priority 2 days maybe, 5 days never.

Eugenie Vulevich

Incredible customer service! Very honest and thorough! Sending my family there too! 2019 Rogue

Karen Couture

My experience was excellent. People are friendly and get you out quickly. They go beyond what they have to do.

Rosie Lowery

The salesman help us what we wanted and the right color.We love our new truck.

Heather Breerwood

I’m typically not a “take it to the dealership” girl, but for a key fob issue I didn’t have a choice. I walked in with my infant and I couldn’t believe how nice everyone was. They even installed my car seat in the shuttle so we could go home safely. The work was completed quickly and everyone I spoke to was happy to help. I’ll be back.

Brandon Helms

Staff was very helpful. Everything from sales staff, finance department and service department were first class. They did everything to make the deal happen. If you need a new vehicle go see Pierre at Premier Nissan

Antonia Holden

They were awesome!! I loved the great customer service! I am loving my new car and recommend anyone who is looking to buy a new vehicle to come to this location!!

Frances Parker

The staff is very courteous and friendly. They met appointment that was set and are the type of company that I will return to. They discussed the recall that was being addressed that day and completed the task in a timely manner as promised. There is nothing that I would change or add to their service provisions or handling of customers.

Mouton In Motion

First service visit since purchasing my current vehicle in October. Thank you to James Birchall for creating a welcoming environment and a pain-free, no stress experience. Mr. Birchall greeted me upon arrival and patiently answered all my questions. Car was serviced within the time discussed and price was pretty reasonable. Comfortable waiting area with complimentary snacks. All aspects of this transaction was explemary. Will definitely allow them to service my car in the future.

Joanna Mott

Such a great experience! I was visiting from out of town and was able to schedule a last minute appointment online for 9 am the next day! They got me all sorted out and I was in the road in no time! Thanks again!

John O'Brien

Feel like I may have been lied to. I brought car in to repair a flat. First question: Is it repairable? That took me by surprise. Always had flats fixed before. SO sure enough, while I was at work, the employee called and said I needed a new tire. Felt like I was in a hard spot and couldn't do anything but tell him to go ahead. Sounds like the usual stories you hear of mechanics finding things not wrong and telling customers in order to make more money. I'll be consulting with some other mechanic places to find out their opinion. Disappointed

TyAnn Sanders

I had a wonderful experience at Premier Nissan of Metairie. I had the pleasure of having Benny as my salesman. He was very helpful and worked diligently to get me the best deal possible. I was very pleased with my new car buying experience.

Monica Allison

James in automotive was very attentive... He explained all details to what I would need to keep my car up to standards... He a good asset to you company.... Margie is great she really working with me to get that 2019 I been looking at... you do have to good ones there keep them around for a long time... happy customers keep sales rolling in...

Chase LeBoeuf

Pierre did a great job fighting to get me in a new 2019 Nissan Sentra. Customer service was amazing. Their team made my family and me feel comfortable the whole time. Keep up the great work Premier Nissan of Metairie!

Monica Baltodano Dubey

Our sales man was Professional, courteous and timely through out the whole process.

Katie Bergeron

I couldn’t have made a better decision than to purchase my car here. Terrell and Mr. Lee were amazing help with everything. I love my new car, will be back for future purchases!

Alise K

Always the best! Every time I go in for an oil change or have had a battery replaced, etc, I always ask for James. He's respectful and gets everything done for me quickly!

Terena Pickett

Wonderful people. Great service. Highly recommended.

Kristy Landsmann

I always have a wonderful experience at Premier Nissan, it’s always cheaper than the 5 minute oil change places. They have extra chargers for your phone and coffee and snacks too. Thank you Melody for your amazing services!

Angela Darensbourg

Very nice people and customer service but Nissan needs more techs. Had an appt for 10:30am and didn’t finish until 3:15. Too long!

Shannon Picquet

My experience at Premier Nissan Of Metairie was amazing! My salesman Michael was very kind and helpful. He went through all the features of the Rogue with me and was very patient when I asked questions. I did not wait long and the entire staff was friendly made sure I was taken care of. I am beyond pleased!

Blaire Russell

Mr. Travis is the Best! He help me out so much while trying to get my first car. I drove off with my Nissan Versa 16. I Highly recommend him for first time car owners and other reasons as well. Thanks again Mr.Travis!

Tracey Smith

Patricia made my life so much easier. I am an educator so I knew my price range. I got the car I wanted at the price I wanted. No BS. I appreciated that so much. She’s a teacher and moonlights for Nissan. She understands your needs as an educator and does her best to get you the best deal possible. Go to Patricia Marino at Premier Nissan. You will not regret it.

Darrin Comberrel

Nissan has worked on my car since I bought it from them. They have done everything even the first major check up. When I received my check up last visit, nothing was said about my brakes wearing down. When I brought my car in this visit for oil change tire rotation and patch a tire, they told me I needed to have a rear brake job with pads and rotors. No warnings from them or car that brakes were wearing. Ok accepted that and have them do it. Charge 305. I found coupon on line for 199.00 and they would not accept it because they said it was for turning the rotor not replacing. Again no warning from them or cars about wearing. Also, the main kicker. The coupon said 199.00 for rear brake job. Did not say anything about turning rotor or replacing. Not happy about the turn of events. Will have to rethink using dealership for future work.

Logan Kennedy

Mr. Ray and Mr. will have went above and beyond my expectations. They did absolutely everything they could to make my purchase easy and fast. The customer service is like no other. I’m grateful for this dealership and off of their help with getting me into the perfect car. Thank you to everyone who was involved

malcolm mayes-becks

Premier Nissan really has some assets working for them. Jamal really helped my wife and I get the vehicle she really wanted. He was very patient and accommodated our picky choices. He really deserves a promotion and who he worked with in the office nearest to the bathroom on the left was amazing as well. He tried his best to fit our needs as well.

Todd Bourgeois

Needed an oil change. Premier provided professional and friendly service. We will be back.

Debbi Ortego

Fantastic customer service. Great communication and the work was done very timely.

stacy washington

Overall l had a great experience my service guy did exactly what he said he'll do have my car ready by a expected time. l was impressed

Wilfred Decossio

It is different experience the salesperson what was very professional and help me and all the ways possible give me that good deal and I think you you all very much for and what's very satify and I always always coming back to deal with this dealer thank you all very much

Stephen Abadie

Ms.Smith was awesome with us went the extra mile for us.

Anthony Scalise Jr

Fast, courteous and professional, along with a great rates, thank you Premier!!

Johnny Contreras

Negotiations were tough, certainly made me upset at times but thats the nature of that business. We ended up agreeing on a great deal, sales person Mason was very knowledgeable, if you decide to shop here ask for this guy, not pushy ever, just informative. Overall great experience recommend this places, we’ll see how the vehicle servicing aspect goes!

Narjis Kyne

EDIT: 2 stars because the receptionist there is EXTREMELY RUDE. She was very rude to my husband on the phone when we were first looking for a car and today when I called she was very rude to me. I wanted to talk to a manager and she had trouble transferring me to him and I couldn't even get a hold of his voicemail. I had to hang up and call again. I told her I was on hold for a long time and that I really needed to speak to someone. She said, "well he obviously didn't pick up when I transferred you so he must be busy." So rude. Her attitude was very poor and she was so rude and didn't care if I was able to talk to someone or not. If you don't like your job, find a new one! Original review was five stars for Reese. (Reese was great! We love our new car!)

Marc Michaud

Had a great experience with Miguel. Will return when/if the time comes.

a Gordon

Great experience working with Scott! He made sure I got what I was looking for. I went to 6 other dealerships before coming here, and I'm glad this was my last stop.

Troy Yancy

My service provider James B. was totally AWESOME!!!!! He was very professional and courteous and went out of his way to make me feel comfortable during my visit. He took the time to explain everything that I needed during servicing!!!!

Carolyn Blunt

The transportation was excellent, The entire services was 4.5 stars

Shanell Byrd

I arrived @930. I spent an hour and a half debating on whether or not I cancelled the extended warranty that I purchased. (2weeks after purchase with no refund) which I definitely didn't. Car finally goes to the back for a diagnostic. I go home via courtesy shuttle. Courtesy shuttle has to be scheduled by 3:30 I call back at 3 to see if my car is going to be ready.. no answer. No call back. I was on the phone for 30 minutes just trying to get someone to tell me if I can pick up my car. Finally got the guy who took my car answers and he said he'll check and call me back. Never happened. I arrived there @6:30 to find out what is going on, but of course the guy who did my intake had better things to do and had already left without even bothering to give me a call. (Thanks allot Mr. Abdul) New guy pulls diagnostic report.. total repair cost 5700 dollars. And no.. it's not covered by my warranty. That's nearly what my car is worth. Save for the amazing receptionist.. I think I'll go somewhere else!!

reginika white

Charles and the Nissan staff was amazing. He helped me get the car that I wanted and I’m completely satisfied with my purchase. I will highly recommend Nissan of Metairie.

Denny Hahn

Repairs were done in a timely manner. I had a rental car provided during the repair process from the second day. The staff was pleasant. Thanks for a good experience overall.

Timothy Heard

Horrible. I brought my car in for an oil change. They told me my car would be ready by 3:30 because they close for 4pm. When I got there to pick up my car 3 1/2 hours later my car wasn't even on the rack for them to change the oil. Update. I'm going from 1 star to 3 stars for the following reason. I'm not deleting my original review. After complaining for 30 minutes about my car just now making it on the rack at 3:30 and the other customer who came after me leaving before me. They ended up changing my oil for free. I offered to pay and they stated that they didn't want to lose my business. I still feel like they should be more transparent but they are understanding to customers concerns.

NOONIE CAT

I was very satisfied with my service the man that helped me really took care of me I’ll definitely be back