Reviews of Paretti Jaguar Land Rover Baton Rouge (Car Concessionaire)

Derek Baggett

Very friendly and helpful staff. I would gladly do business with them again.

Casey barcia

It was the easiest and fastest buying experience ever. They don’t try to sell you, they let you sell yourself. We love our new Range Rover.

Joey

Great staff, always friendly and professional.

Liz Williams

Great service, as always!

Stephanie Brailsford

My salesman Terrance provided excellent customer service. He was very knowledgeable, detailed and very professional. I will refer Land Rover of Baton Rouge to friends and family.

Lou Theriot

My experience was nothing less than GREAT especially with your Saleswomen. She was so knowledgeable about the Car and answered all my questions about the different packages available. She introduced me to people I would be in contact with I.e. Service Department and all very professional and knowledgeable. Your facility is worth mentioning and has that at home atmosphere. I would recommend your facility to anyone wanting knowledgeable and professional Sales personnel, and attitudes of wanting to help the customer.

Book Tracy

Val is great. She called when the car was beginning service and after service started to inform me of any extra services. Always excellent service. I am very pleased every-time I go there. I’ve owned my car for 3 years and it’s still “brand new”. The reminders for service are a great feature.

Tom Jorden

Despite unavoidable delays with the transport company, Patricia Guillory couldn't have handled the situation better. As a result I am the happy owner of a very cool Evoque!

bryan newell

No prices on cars

Jason Reasor

Amazing experience and amazing staff! Helped me along all the way. Very professional and attentive. So happy with my purchase!

Nancy Roussel

This was our 2nd Range Rover purchased from Paretti aguar Land Rover Baton Rouge. And the same as the first purchased, we were again extremely pleased with the entire transactions. They were as consistent as before and we were very satisfied and very happy! All staff was very accommodating and it was such a pleasure to deal with our very professional sales associate, Cortney. Thank you very much!

John Angers jr

I purchased a 2015 Ranger Rover for my wife back in January of this year. As of now, it has 11,769 miles on it. 2 weeks ago, my wife and 2 of her friends were driving it to NOLA down the hwy doing 70 mph when all of a sudden the sunroof exploded!!! Nearly caused a wreck and needless to say scared the living hell out of them. When the dealership was first called by my wife about the indecent, she was advised to call our insurance company. She did, started a claim, etc. When I found out about that, I called and it was then handled completely through the dealership.I shouldn't have made the difference here!!! Upon further investigations into the apparent possible cause of this happening, we found out that there several vehicles that this has happened to besides range rovers. As of now, everything is fixed, but the concern of it happening again is real. Not real sure what precautions to take and was not given any advise or explanation from the dealership!!!

Cathy Knighten

Eddy Rodriguez was a great salesman to work with....Thank you Eddy for a pleasant experience!!!!

Scott .

Awesome customer service here. The entire staff

Doris Robinson-Green

Terrance Givens was very professional and knowledgeable. Very patient with my process.

Cary Bonnecaze

Always a great experience with everyone at Paretti Baton Rouge. Friendly and helpful staff at all levels of service. This is a dealership you can feel confident in. Excellent customer service !

Midnight Fox

Our salesman Eddy Rodriguez was outstanding! Very knowledgeable, courteous and Very patient through our decision making process Answered all of our questions and delivered the car to us for our convenience. Outstanding service! Thank you.

Lisa Thibodeaux

My first Range Rover! I purchased a 2016 Range Rover Evoque. It had to be ordered and took approximately three months to arrive, but it was worth the wait. My salesman, Jay Price, took the time to answer all of my voluminous questions throughout my decision making and after my purchase. I made two visits to test drive this vehicle to make sure that it was what I was looking for and after two weeks of owning this vehicle, I am a completely satisfied customer. Lots of buttons to learn, but loving every minute of it!!!!!! :-)

Keisha Bergeron

I have been nothing but pleased with their service department! Ray from service was wonderful, he helped me out tremendously while my car was being repaired.

GiGi Smitherman

Great experience. Accommodation, courteousy and timely attention. Identified problem areas and suggestEd solutions. I recommend their services.

Cajun Visa

The service department and sales staff at Paretti Baton Rouge is the best!

byron peters

I lost my keys to my 2005 jaguar xk8 and wanted to just have one key made but was tell I had to buy two keys had key made then car would not start it was out of gas they the car started then I was told it had a blowed engine they didn't even try to help me I was they didn't have a engine for my jaguar xk8 I ask could I order one and have it shipped to them and they just pass me along to some side engine shop that was trying to take me fast thank God b4 I work offshore I work in car dealership shop for more 25 years and never saw a customer treated the way I was treated like I could not pay to have my car fix I was ask when was I come to get my from the shop without even trying to help from a engine for my jaguar xk8 car was running find b4 I lost my keys I still don't know how the engine got blowed but thanks any way I will get it fix and never bring it back there ever again

Chase Dronet

Bill is one of the BEST Sales people out there. Always a pleasure doing business with him. He and Ray are the only reasons I drive to Baton Rouge to purchase a vehicle and get it maintenanced.

Stan Cain

I have visited this service department several times since I have owned my 2011 LR4 and every single time I am treated so well! Last visit was for brakes and tire rotation. Chelsea was my service advisor--she is so pleasant and helpful. Always easy to get appointment that works with my schedule. Repairs have always been top notch. I also appreciate the complimentary wash my vehicle gets while it is there.

Allison Dillard

I had a great experience test driving and deciding on the best vehicle for me. Patricia Guillory was informative and knowledgable about all of the vehicles I looked at. She was patient and honest. Everyone was friendly and eager to help in any way possible. This is my third Land Rover and I am very satisfied !

Laurie Falcon

Service was great but not happy that sensors keep going out on my 2016 Discovery Sport that is only 7 months old.

Joshua Descant

Knowledgeable and professional staff. Excellent experience.

Jeremy S

The first available service slot given for my vehicle was over a month out for issues related to poorly functioning InControl Touch Pro and various recalls. When I dropped my vehicle off (a 2017 Jaguar) I was provided with a low end Nissan-not trying to be snobby but I have always been provided a loaner that is at least somewhat equal to my own at other dealers. Turns out a technician could not even get to my vehicle for three days after I dropped it off. At that point parts were ordered for the recall. I had to call to get updates and often times messages were not returned (even one I left for the service manager). My vehicle was at the dealer for a week and a half and I did not receive a call that it was ready (I only found out because I called). Hoping for a better experience next time. Two stars because at least the issues seem to be resolved.

Taylor Brown

When visiting this location with family, our experience was terrible. We had previous purchased vehicles from Paretti but those experiences were smooth. To begin many sales associates simply looked out through the glass and stayed seated when we pulled up. It was almost 5 minutes before we were approached by an Associated named Eddie. Eddie was not comforting and appeared to be in a rush to get back to his Alabama football game. He didn't make an effort for us to view the car nor did the words test drive come out of his mouth. Due to his lack of interest, we told Eddie that we would come back when he was ready to sell a car. His response was that when we did come back he would set us up with a DIFFERENT sales associate.

Joline Treanor

Bill Cutforth was awesome. Our car purchase was such an easy process with no pressure and great service.

Brad Miller

Service / Repair is not a great part of owning any car... but the folks at Paretti made my experience a really positive one (LR prices aside) Then, on my second visit, the exact opposite is true. I was given a false diagnosis to jump up the price $900. When I called their hand on it, the problem was solved without the original diagnosis. It was a simple fix and I was not charged; very impressed. However, when I presented another problem I was having, I, and the problem, was dismissed as non-existent. I was actually told there was no problem. I drive this vehicle every day; I know there is a problem. But he wasn't too interested. I have since sold my Range Rover because I do not want to deal with service department that may or may not take my vehicle seriously. Otherwise, this is a nice facility and this episode aside, has good things going for it. The service manager did reach out to me afterward, but it's just a little too late for me. My new vehicle is neither Land Rover or Jaguar, both of which I really like.

Deanna Winding

New location is Awesome. My car is 9 years old. They have taken care of my car. Perfectly.

Elizabeth Joseph

I ordered and purchase a New 2016 Range Rover. My experience during this process was handled well. I was kept inform of the status, from order to delivery. I work out of town and travel often. My salesman, Aaron Savant, communicated with me via email, phone and text on a regular basis. I love my New Rover.

Chad White

Cortney and Dionna were great and made the buying experience a breeze. If you're looking for a knowledgeable and experienced sales staff, this is the dealership to buy from.

Colleen Dardar

I was interested in a used car for sale at paretti of baton rouge. Sent an email and was contact a day or so later by a rep named Eddie. We set up a time to meet so I could see the car the next day. Later he calls me and tells me he won't be there but Patricia will help me and that the car was in New Orleans and not Baton Rouge but assured me it'd be there tomorrow for me. I drove from church point all the way to Baton Rouge for the car to not only be there but Patricia had no idea I was coming. For reference sake, she was fabulous with helping me. My trade in was upside down and she tried to help me work it out. I get set up to go back when the car is actually there and Eddie is helping me get the financing stuff done. He only checked with one bank and the interest rate was high so of course my payments would have been obnoxious. Since I'm a veteran i called USAA and got a much lower interest rate which of course meant a better interest rate. My husband and I got for a 3rd time to Baton Rouge and do paper work. Great, now the car is mine. Except Paretti of Baton Rouge SAT ON MY CHECK FOR WEEKS.

Todd Brasuell

Best dealership and service department in the business. Always a great experience.

Felicia Downey

BEWARE: WORST SERVICE EVER! DO NOT BRING YOUR CAR HERE FOR SERVICE!!!!! This place is a rip off!! My service agent was Pringle Powers who started off nice at first but became very rude towards the end of my dealings with this company. I brought my car in July because I need a new motor mount which they fixed and I paid a $500 deductible for. When I left after they closed that day I notice my remote key for my car wouldn't lock my doors, which I wasn't having this problem before I brought my car in. The very next day, I then called Pringle to notify him of the situation and see if they could fix the problem that they caused. He then proceeded to tell me I would have to pay another $500 deductible just for them to look at something THEY did! I was really upside because I don't have money to waste and I know this happened while my car was in their care. I needed to lock my car so I ended up just paying the $500 deductible. This took about a week to fix after I received my car back, a couple days later I heard something underneath my car dragging. It was now my oil pan that they didn't put the screws back into under my car. I then called Pringle again and explained this to him. He then told me basically that my car didn't have the screws in it when I came, which again I have had this car since 2015 and never had these problems. He told me I would have to pay ANOTHER $500 deductible to look at it! I then asked to speak with the owner of this business, who is Mike Rase. They provided me with his number and he never answered so I left a message and he told Pringle to give me a call back instead of him calling me back himself. Which we didn't get anywhere because all Pringle kept saying is he needed me to pay another $500 before he set my service appointment. Which now have already paid $1000 and I have warranty on my car. I have yet to speak with Mike Rase after all of the inconvenience and terrible service I was rendered. I guess customer service is NOT a priority for him either! This is a money hungry company and if you bring your car in they will purposely mess something up so you will have to come back and pay more money. To save time and money I suggest you go somewhere else! I would rate Jaguar Paretti a "0" star if I could! FYI- This is the same owner of Jaguar in New Orleans as well.

Donnie Faye Hull

Wonderful. All personal were very professional courteous. Everything was very timely.

Peggy Louisiana

Paretti in Baton Rouge has consistent excellent service for my jaguar. I have owned jaguars for 30 years and Paretti Baton Rouge and New Orleans are unsurpassed! Highly recommend them to anyone.

Kenneth Spears

Racists. Treated us like trash.

Cole Adam Davis

They are truly amazing. They have handled everything from top to bottom and have even gone beyond.

Michael McGraw

Great dealership the staff is professional

Derek Williams

The service was timely. Having a loaner car is a BIG plus. The employees are upbeat which makes for a great start to the day.

Otha Nelson

We love our Range Rover Sport and Paretti Jaguar. The service is always first class. Don't know why I waited so long to be a part of the Paretti elite. Can't see going back to another dealership. Paretti Jaguar is a first class experience all around. Keep up the good work.

Tyler Jeffries

My wife and I had an absolutely amazing experience with Mr. Bill Cutforth and the rest of the staff. He worked very hard to meet our needs and got us in an Evoque that was just perfect. I would recomand to anyone that they should definitely check them out and see for your self.

Jamison Bagwell

Great service from start to finish. They drove the car to my house and after about 5 min of paperwork they were gone. Went ahead and bought the wife one too! Thanks to Mike and Courtney for the wonderful service.

Catrina Irvin

If I could give 0 stars I would!!! The service manager is rude, unprofessional, and not to mention threatening.

angela hemmings

I have a 2013 Range Rover HSE luxury and I must said that the service is outstanding and the waiting area is immaculate. Thanks to all the members of the service department especially Miss Chelsea. Great service

Joshua Scott

I'm pleased with the ease of the car buying process here at Paretti. I worked with Cortney Hervias from the online sales team and everything went super smooth. Worked on the deal from SC, and flew in to pick up the car. Great team, very professional. I'd buy from here again.

School Nurse

My experience was stellar!

J Corey Parker

Brandy was my service adviser and couldn't have been any more helpful or polite. Great place to do business!

Bryce Hennigan

Great accommodating service..I highly recommend them.

Rick Caballero

The level of dedication to service and customer satisfaction at this dealership is amazing. I recently took a car I am leasing in for service and was given a very nice loaner. Unfortunately the car was stolen. Despite what Im sure was frustration on the part of the dealership they never showed it. Instead they were helpful and supportive in every way. Mike Rase, JD and Shannon were all great. I highly reccomend Paretti Jaguar and will be a customer for life. Rick Caballero

Laurie Fontenot

I am in my second Range Rover and will be purchasing a third within a year. Mr. Aaron Savant is my salesman and he is so nice. I feel like I'm talking to family with him! Every service advisor has been very polite and informative. I am offered a loaner car more than once at every visit. The lounge is comfy and well stocked for the wait. I will be back!

Jimmy Mitchell

Took a while for the Evoque I ordered to arrive but so far it is better than I expected. This is a third generation Land Rover the other two being Range Rover Sports. Handles great and for driver does not seem to be giving up anything in comfort/support for the smaller size. No one sat in back yet but sure I never will so can't comment yet on rear space.

Bill Cutforth

I always receive courteous and professional care from everyone at Paretti. I also love the Land Rover Road Side Assistance program, very responsive and quick. Finally, having a nice Land Rover or Jaguar loaner car is always appreciated.

Sammy Ranshi

As a collision repair shop and calling parts at the dealership, I would like to thank Paul Nash for going an extra mile and providing us with information on where to retrieve a part that is no longer available through the dealership. Thank you for helping out with our needs today!! Great work, Wrens Auto!

holly veasey

Great experience all the way around. Specifically working with Cortney. She was very helpful, knowledgeable, and professional. We love the new Rover!

Dona Gagliano

Best sales associates around. They know their automobiles. The Land Rover brand speaks for itself.

Kenney young

This is the second car I have brought from paretti jaguar baton rouge. And each time my salesperson Courtney made the process smooth and comfortable.

Adele Bruce-Smith

Eddie was brilliant. First Class dealership. Thank you so much

Terry Iyasere

My experience with Paretti Jaguar was excellent! Ms. Chelsea was my service advisor. She did an excellent job explaining repairs being done to my 2008 Range Rover. I was offered a loaner free of charge while my vehicle was being repaired. She kept me informed and updated me as to the progress of the repairs. Initially,I had been taking my vehicle to a local repair shop who worked on foreign vehicles. But after me experience with Paretti, I certainly will be taking my vehicle back to the Paretti dealership for any future repairs.

Todd Gianfala

Great buying experience....Had exactly the pre-onwed I wanted....Sales staff was awesome.

Erin Nugent

Incompetent, unreliable, rude. Truly the worst service department I have ever encountered (

Sarah Lognion

We bought a 2017 F Pace from Paretti-BR in December and absolutely love it. The vehicle unfortunately had to go in for repairs due to a defective part in early February, which took about 7 weeks. Paretti is reimbursing us for February and March's notes and also gave us a beautiful, brand new Jaguar sedan to drive in the meantime. We appreciate their commitment to customer service and are glad to be a part of the Paretti family.

David Elk

I brought my 2000 Land Rover Discovery to two other local shops (the only other local shops that work on Rovers) and the first shop created more problems than when i brought it in. I brought it to the v-shop to fix what Jeff Cobb's shop messed up and could not fix. And the v-shop couldn't determine what the problem was....said that it might be the ecu. I then brought it home and examined for myself. I narrowed the problem down to the TPS. I replaced it and the problem persist. I then brought it to Paretti. These guys are professional. Oh lord I thought...this is gonna cost and take forever. Jason called the same day---the rover was fixed. Quick, trustworthy, professional service. And when they drove it up for me to leave. they actually washed it. WOW. Great job guys. Thanks.

Meg Casper

I can not say enough good things about the Service Department of Paretti Land Rover. Honest, dependable and always going above and beyond to make sure I'm satisfied. It's rare to find excellent customer service, but Paretti has it right!

Matt Galofaro

I took my Range Rover to Paretti on January 6th for a few simple repairs, it is now January 24th and it hasn't been touched. According to my "advisor" they STILL have 3 vehicles in front of me after nearly 19 days. I was originally told it would take 4-5 days. Do yourself a favor and take your Land Rover product to another dealer. I would appreciate a call from the service manager with an explanation.

LEROY WATTS

Everyone was very professional all my concerns were address to my satisfaction.

dfamliy fun adventures

Our experience was like no other. We had traveled two hours away to make our purchase and everything had went smoothly. We are in love with our XF! Thanks Paretti Jaguar Baton Rouge!

Kathryn Berrigan

I had an amazing experience at Land Rover Baton Rouge service. Pringle went above and beyond to help me when my car was serviced . I will drive to Baton Rouge from New Orleans to receive service .

Chris Kingrey

Excellent service. Deal was seamless front start to finish.

Hammer Brothers Construction

Professional staff and service...these guys seem legit.

Buren Hollis

I continue to be extremely surprised by the excellent treatment I receive continually from the Paretti Service Team (also Parts folks) on my 2009 Jaguar XF. Always friendly, courteous, concerned, accurate and timely! It is apparent that they treat customers in a manner that makes us feel appreciated and truly want us to remain as customers. I'm amazed that I've been offered the use of new vehicles free of charge when my car is in their shop for service/repairs - 3 times this year - 2 XFs & 1 XJL! If you want the best, use Paretti!

2-many-projects

Outstanding service. We worked with Mr. Pringle in the service department and were treated as if we were the most important customers. Thank you very much.

Kelly Ray

Cortney and Paretti BR treated us fantastically. Truly phenomenal dealership experience. (I've never been able to say that before, anywhere.)

Leketra Allen

Good customer service, had a great experience there.

lynn oliver

My experience was exceptional! Everything went very smoothly ,the car runs very well with its wonderful engine and the technical package allows me to enjoy my audiobooks for hours as well as use the CD player. Lynn Oliver

Son Nguyen

Patricia is an amazing sales specialist. Very knowledgeable. Absolutely no pressure.

aaron edwards

This place sucks they had my car for over a month. my car broke down christmas day. i had my car towed to them that the 27 dec. They told they couldn't get to my car until the 1 Jan i agreed. i called thier closed that day. then why tell me you would start on my car 1 Jan. 2 weeks goes by before the work on my car i don't get my car back until 30 January. Their communication sucks.

Barry Gautreaux

Great experience! My sales rep did a super job taking care of me and my car. Was very happy until it broke again. It's bring picked up again this morning.

Fouad Harb

Everything is good specially parts service.

Neil Grayson

Brandon in parts was very helpful and easy to deal with. Excellent customer service, very knowledgeable. Great work guys. Master Mechanics of New Iberia. Dealing with him in another city and delivered the best experience of all my out of town vendors.

Tanya East

Our experience was exceptional the staff we worked with was very professional. Most of all no price haggling. We were precise in the amount we wanted to spend and what options we would like to have. Our sale professional made sure he explained what was available in options we selected. We drove off in our new Paretti Jaguar. Thanks the East Family

Andrew Gustavson

Very good Jaguar dealer with very good service department.

Stacey Blanchard

THANK YOU CORTNEY!! I love my Range Rover VELAR.

Carlie Pierce

I had my keys stolen from my 2012 land rover evoque. There was a lot of confusion at first between the parts department and service advisors. The parts dept was quoting one price along with saying I just need one key, the service advisor was quoting another price saying I needed two keys. Once this was solved, I had to drive 2 hours from my home to the dealership. Which was not bad, the timing of service was accurate and efficient. I was out of there in a timely manner. Chelsea was my service advisor and she was awesome at making sure I was informed on everything. The technician that I had look at a broken part underneath wasn't very informative. This is why I can't give a complete 5 star. Being new to the land rover vehicles I like to get a little knowledge about my car. Especially when there is a technician around. He did not seem to tell me correct information until I asked him to get under the car and show me. Even then he had to correct himself twice giving me false information. On top of that I was asking what this (broken) part is used for and he simply said I can't tell you all the secrets? I was just trying to be informed about my car.

Miguelito Decuir

Horrible Service. No really, the worst service I ever received. I still can't believe how I was treated when I went in to receive service from the place that I thought was the best dealership/ and service center in Baton Rouge. I am a young BLACK man that works hard for mine and would like to receive the highest standards of customer service as possible, every time. After all that is what is stated on your website. I scheduled a service appt and reserved a loaner vehicle days before I arrived with my car to get service. When I told Ray that I needed the loaner i RESERVED he told me that they didn't have any on the lot. I told him I had a loaner reserved already. He said I'm sorry they are first come first serve.

Melissa Cortez

Service was wonderful and timely!

Kit Bradford

I've had many experiences with other high-end dealerships and nothing compares to Paretti. Paretti provides an EXCEPTIONAL car buying experience that you will not find anywhere else!!! Alicia is my go to saleswoman, she always exceeds my expectations. Alicia was very patient in helping me find the right vehicle, very knowledgable with handling the entire finance process and goes out of her way to make sure you are completely satisfied. The entire process was stress free from start to finish as Alicia took care of every detail while working with my schedule, she even stays in touch after the purchase to ensure you remain satisfied. I LOVE my second Range Rover from Paretti and I am a client for life!!!

Dustin Danos

Very helpful and professional

Kenny LaCour

Great personal attention and communication. Everyone there is well trained and very hospitable.

Daniel Lang

Speedy service on my front brake pads

Ronald Turner

Had to bring my vehicle in 3 times to get my rear window to work. Brought my Range Rover Sport in to get rear window and battery fixed third time in 8 days. When I picked it up it had a scratch & dent on fender. I told them it wasn't there before they said it showed a dent before. I told them I checked it before I left and it didn't have scratch or dent below the battery was installed. The manager basically called me a liar. I normally don't write reviews but I thought I would let everyone beware of not letting this happened to you. Manager was rude.Now I have to bring my vehicle to a body shop and will be without a vehicle for at least a week. Any time you go there make sure you have them write down that the vehicle has no scratches or dents in writing. Or it will cost you not counting the time you will be without a vehicle. Hope you have better luck

Teri Poole

PARETTI Land Rover car service appointments are always a good experience... car is taken immediately upon arrival, serviced in a timely manner and returned cleaner than I brought it in...I am always satisfied with the work performed and the service reps are very thorough in completing their end of the service appointment...

Jason Ostrow

BEWARE OUT OF STATE BUYERS. The buying experience was fine. The problem has been the last three months of me trying to get me vehicle registration and licence plates. The communication has been terrible, and I only get information when I reach out and request it. I have been told for months that my plates are on the way, then weeks go by and I have to follow up. Finally got the GM involved (only by email, as he has never had the courtesy to reach out to me by phone), and he assured me he would get this resolved. That was two weeks ago. Something still did not feel right, so I went to my local tax office today to see what I could find out, and surprise surprise, the dealership had still not sent my county all needed documents. I could go on and on with more details of this ordeal, but at the end of the day, I don't want to waste anymore time on this. This all could have been avoided with ANY communication from their team and a bit more honesty and integrity. Very frustrated!

Robert Lomison

Service and sales are wonderful!

SP Illing

On my 5th Rover. 3 from LR Baton Rouge/New Orleans. They service all my Rovers and always go out of the way to help. Latest Sport was quick and easy.

Edward Davis

Great place patient staff

HELEN KETCHERSIDE

Parts dept was exceptionally helpful

Craig C. Greene

Great job, Bill!

Al Craven

The team had my Rover in and out quick.