Reviews of Orr INFINITI (Car Concessionaire)

Tess Carlson

I bought a convertible Infiniti Q60 and it is fantastic!!! What an amazing staff of professional people with an awesome VIP experience. They really care! Thank you very much

Jerrold Browning

Deal with Gary @ Orr!! You'll get the experience of a lifetime!!!!!!!!

Mark Thomas

Staff is super friendly & personable

Terlynn olds

I have been an Infiniti owner since 2012 and the customer service at ORR Infiniti surpasses any experience I have ever had with INFINITI! The guys (Devin and Tim) made me feel like a member of the family and not a customer. I will always come back to ORR INFINITI to purchase my vehicle!

Essence Smith

This was one of the best experiences I've ever had at a dealership. The environment was positive and Gary Washington, Tim Carlson and Tess Carlson were awesome. They all exceeded my expectations. I would recommend them to anyone. In previous years and experiences buying a car was always an ordeal. For anyone who thinks buying a car is the bane in their backside they should definitely look up these 3 individuals, they will change your mind about car buying. Whenever I am ready to buy a car in the future I will look up these 3. Thanks guys for a wonderful experience.

Cynthia Johnson

Pleasant atmosphere very professional staff

Summer James

I couldn't be more pleased with the exceptional customer service I received at Orr Infiniti. Gary Washington is THE MAN! He knew the vehicle inside and out and there wasn't a question he couldn't answer. Go see these people and I promise you'll be thankful you did. Thanks Gary and the rest of the gang (Tim, Tess, and Daniel) for all of your help!!

Consequla Luster

Gary Washington was a pleasure to deal with. He was able to answer all my questions and ease my concerns with getting another car...thanks Gary!!

Las Wint

My salesperson Gary was absolutely awesome. He was very knowledgeable about the QX80 and made the experience one to remember. He even made a video of me driving the vehicle. If you are looking to purchase please contact Gary at Orr Infiniti in Shreveport, he's the best.

Teresa Dennis

Gary Washington is always helpful and mindful of what "I" want....attention to details & excellent customer service!

R Car

Total waste of time, came to test drive a car and they did not have it ready...and tried to sell us the car he wanted me to have...boo!!

jason smith

Always super nice people when I go there to transport cars

Sharon Stevenson

I had my QX80 serviced at the Shreveport location on February 5, 2018. Amanda in the Service Department was truly a BLESSING and I’m so happy that she works at this location. Thank you Amanda and you’re the best!

Richard Wilson

Very pleasant and good customer service

Quinthelyn A. Jamerson

Its never been a time that Gary Washington wasn't available to answer all my questions. He was patient with me and listen to what I needed vs what I wanted and got me the perfect vehicle. Service is always great when I have my routine visits!!!!

Amanda Mayes

Gary Washington

Chandra Savannah

Gary Washington is the best. He and Tim Carlson made my 35th birthday the absolute best in my life. I have desired a new car for some time and they made my dreams reality. I recommend ORR Infiniti to anyone in the market for a nice vehicle. They sale preowned as well. Whatever you want they can get. Hassle free and just a fun experience.

Lindsey Spikes

Everything went good, They took care of my problem an even gave me a car wash. That's

tj bailey

I spoke to the service department about a update to my Infiniti. I was told that they would order the part and it would be in in 3 days. After a week I called to check on the status of the part and was transferred from the service department to the parts department. The parts department told me that it would be in at the beginning of the next week. This has went on for 2 weeks with out resolution.

larrlenski Jackson

This company is great! They really appreciate their customers and work to get you everything you need.

joel Robinson

Chris, Gary, and the whole staff is super friendly!

Joedy Barnes

I have known Gary for years and he has been nothing but professional. If you are in the market for a luxury vehicle, take a look at Infiniti.

Seth LeBreton

The manager and sales staff were so nice and helpful. We will definitely be coming back for our car needs.

Terri Fairbanks

Great selection and great customer service. Gary Washington is your go to guy. Very friendly and knowledgeable. Search here first before you buy anywhere else.

Martha Stevenson

Orr Infiniti's Gary Washington is AWESOME. He is an asset. Tim and Tess are Super too. Gary is always a text away to help with any questions or concerns. He is exceedingly exceptional. Just a couple of weeks ago Gary was willing to drive a distance to help me after hours. Orr has Great Customer Service as it relates to Gary and the group's professionalism. Very knowledgeable!!! Love and appreciate all. Orr Infiniti is the most caring car consultants I have ever experienced. 5 Stars

Who Nose Comic

Man I'm here to tell you, if you want PROFESSIONAL AND KNOWLEDGEABLE SERVICE, ask for GARY WASHINGTON. That guy is a salesman's salesman!

Gloria Phillips

I was car shopping with a friend and he purchased a car there. The staff was very professional and courteous. Based on my experience I will be purchasing an Infiniti.

Darlene Young

I purchased a vehicle from here just barely a little over a month ago....And Sadly it has already broken Completely down on me! Although I must say that the staff at the time of purchase was Absolutely Amazing, it still breaks my heart to have used all I had to purchase a vehicle that I didn't get to use long enough for the temp tags to expire!

Alice Harris

Today was my second time I’ve brought our vehicle to the service department. This was and experience that could have gone bad. Thanks to Amanda Bison that quickly curved the situation. I entered the door and the receptions asked can I help you. I commenced to tell her I was there for and oil change. She replied to me did you make and appointment? Me- No I didn’t ! She- They are read busy today can you make and appointment for tomorrow and show me there schedule which was Greek to me. Me- My car is making ticking noise and needs oil change. Her— Can you schedule another time? Another receptionist Hannah said call Amanda. Ok Amanda gets there I explained to her what I wanted oil charge and my car has a tick and I can’t bring back some other time. Amanda said in a soft pleasant voice “Ok where is your keys and where are you parked and I will get you in the express oil change and check everything else out! Fire put out just like that. I must say I was in there less than an hour. One other lady came in after me who also did not have appointment. And she serviced her right off. You never should judge the book by its cover. In my experience all dealerships have express oil changes and you don’t have to have an appointment!! Amanda was a jewel and I’m rating her alone as a ten. Excellent mannerism! Hope when I come back for the other work I need to have done she is there. Sincerely Alice H

Kehoo

Gary Washington has always been a very knowledgeable and helpful contact. He helped me find the perfect vehicle!!!

Layne Denton

Excellent service provided by Mark Thomas

VERONICA JAMES

If you want a great car with awesome people this is the place to go. They are very helpful answer all you questions. If you want the deal to be about you and not just a sell. You pick the right place to go. Go Luck!!

Cheryl Chavarria

We love our Infiniti! My husband told salesman, Gary Washington, what he was looking for and he found the exact car to fit the bill!! Will absolutely shop Orr Infiniti again!

tiffany george

Excellent experience. Car buying process was very easy. Didn't feel any pressure and exceptional customer service. I am highly satisfied

Beverly Clark

This is a great place to get a car. They are friendly and helpful and will get you the best deal. I do not feel cheated when I go there. Ask for Tim Carlson to help you. I will use his service every time I go to infiniti to purchase a new vehicle. Tess Carlson is the greatest finance manager. She is working her hardest for you! Go see them!

Jeremy French

Michael Wood with the Internet Sales team took incredible care of me and helped me surprise my wife with a beautiful 2017 QX80 for Christmas. I was able to purchase the truck without ever having to step foot on site. He gave me a fair price for our trade-in, site unseen. The truck was delivered to me perfectly detailed right before Christmas and then picked up our trade after Christmas allowing me to completely surprise my wife. They even sent me a giant red bow for Christmas morning. Tess over at the paperwork department was also great! She was super sweet, and crazy efficient! Mr. Patterson delivered and picked up our vehicles and was great as well. He was kind enough to work with my schedule and deliver exactly when I needed. He even waited down the street for 20 minutes for my wife to leave for work. Overall it was an awesome experience and I would go out of my way to shop here again.

Gail Scott

Pretty !!!

R Jordan

Horrible service from service manager Chris. We have a white QX56 that has paint peeling off all over, especially the hood and above windshield. This is a well known issue after researching and were reffered to contact Infiniti consumer affairs. We were told by them to take it to closest Infiniti dealer to get pics and a claim started to be submitted for repaint and cost covered by Infiniti. I called Orr Infiniti service department and set up appointment and drove an hour and a half to get pics taken for claim submission. We were told we would be contacted within a week for notice of approval for claim. Waited a week and were never contacted. I finally called 2 weeks later only to hear "call back in a month" this happened 2 more times since July 5th when we took it there only to call and leave voicemails for Chris and never get called back. I finally called Infiniti Consumer affairs again only to find out that Orr Infiniti never submitted my pics or info on the claim. Now I'm going to have to drive to another dealership to get this started over again. Thanks for wasting my time Orr Infiniti. The slogan should be "luxury vehicles at luxury price with subpar service department."

Savannah Dowdy

No one answers the phone.

Coryn Bryant

Such a Wonderful & Great experience. Gary Washington was a very kind & patient salesman, All my Automobile Purchases from now on will be with Orr & Mr. Washington!!!

Tia franklin

My husband and I purchased an Infiniti last year and had the best experience ever with Gary Washington. The staff is even nice after the sale. Oil changes and drops offs to and from work made life so much easier.

Gloria George

I absolutely love Orr Infiniti. My entire experience was professional and seamless. The entire staff works as a team to provide quality service!!!! See Gary Washington or Tim Carlson! You won't be disappointed!!!

Nikisha Boyd

Awesome place and great customer service.

Javey Jamison

Have bought four vehicles here and all deals have been great.

Dwight Ballard

Paid over $4700 for my car to be repaired. Got into my vehicle only to discover that the rear view mirror had been knocked off the windshield by somebody. Went into the dealership to ask for glue or something to reattach it only to be told I would have to go to the Acura dealership across the road for help. Not good attention to detail.