Reviews of Orr BMW of Shreveport (Car Concessionaire)

Colin Kepney

Good

Jennifer Robinson

I had a great experience with the purchase of my X5! I will definitely be going back!

H-D Romine

We stopped in to get my wife a BMW cup while we were in Shreveport. Well the service department was closed. The manager Terrence Marshall told us to hold on and came back with a Yeti cup with the BMW Dealership logo on it and offered to have our car washed. Orr BMW is an awesome dealership with extremely nice people..

Jennifer Mears-Ferguson

With trading in numerous cars in the past, I have experienced many dealerships and I can tell you after a year with the service at Orr BMW, they have exceeded my expectations! Love my quality vehicle and every knowledgeable, professional employee in the service department. This one is definitely a keeper!

Devon LeFever

Exceptional customer service. Sarah was extremely helpful.

Susan Jones

Joe Kendall was an excellent sales person and provided exceptional service me, as well as my 2 daughters who also purchased vehicles from him. I would highly recommend ORR BMW Shreveport to anyone looking to purchase a vehicle!

Scott Frazier

Take the time & make the call or drive to the Orr BMW Dealership !! The entire Orr TEAM worked hard to make sure that I was satisfied with the purchase process of a new BMW for my wife. Jeremy Sims, Joel Robinson & Ronny Rusin, The Orr Auto Group Have A Great Team With You Guys !!!! A+

Matthew Vail

My sales experience from ORR BMW was by far the best of any car dealer I have ever done business with. The whole staff was warm and welcoming and made me feel completely valued. Jeremy sold me my car and I can't say enough good things about him. So glad I chose to purchase from ORR. Thanks again.

Kristy Olsyn

Having had great relationships with BMW dealers in Scottsdale, New Orleans and Dallas, I was more than surprised by my overwhelmingly negative experience at Orr BMW Shreveport. Following an initially mediocre sales experience, I turned in a leased BMW in June and soon after dropped insurance on the vehicle. Within a few weeks my insurance company contacted me to state the plates had not been turned in. I returned to Orr and spoke with my salesperson, Greg, who assured me that it was a clerical error and he would make sure it was immediately cleared up. In late October I was contacted by the state of Louisiana and informed I was being fined and had a lien against me for continuing to operate a vehicle without insurance. At the same time I was applying for a new home loan and informed by the mortgage company that I still had an outstanding debt with BMW. BMW financial informed me that Orr only got around to processing the lease return in October meaning it sat on their lot for about 5 months before they completed my paperwork. BMW financial and BMW USA were both surprised a dealership could have dropped the ball to this extent and insisted the responsibility fell 100% on Orr, but that they would help me resolve the problem. This morning I received a call from the Orr manager which was rude and short and insistent that he bore no responsibility. The situation with Orr remains unpleasantly unresolved.

kathryn davenport

Great!!!!

Ahmad Sharif, MD

Extremely poor sales experience. The Sales manger gave me his word, wasted my time, and then retracted his offer. I have always had good experience from the service department, but sales is terrible.

Annika Olason

Great experience with my purchase of my 3 series coupe. Would certainly recommend.

Eric Plunkett

Salesmen are top notch, JD is the absolute best!! He lets you know from the start that he is willing go do what it takes to help get you into a vehicle!! A+++

Thomas Nourse

I love my 328 and the dealership experience was first rate. If the rest of the sales staff is as awesome as Quentin Watson then I don't see how anyone could walk away disappointed.

Kelly Buck

Thanks for the great service!! Quentin was very helpful! Highly recommended.

Reggie Moore

They are there for your EVERY need new used or part's

Carlos Colon

Not a complete list of used cars.

Karin Meredith

Great experience buying my bmw with Quenten and Terrance and Chuck.

Redpanda Gaming

Got good certified used cars here.

Kevin Niekerk

Absolutely incredible experience! I am an Arizona resident who was looking to purchase an ALPINA B7 without paying MSRP. Orr BMW was the only dealership in the nation to respond to my email with a very fair initial purchase price. This offer was so fair that I did not even negotiate. This was a first for me. Upon talking to the dealer, I knew this would be the dealer for me. Super professional, transparent, eager to return calls/answer questions. They custom ordered the car for me and I just took delivery of this special vehicle. The delivery experience was so special and was something you would only get from a dealership that truly cares about every customer. Thank-you Ronny and team! Looking forward to working with you all again. This review was written as I sipped from my BMW coffee cup Orr BMW so kindly provided... Clearly a need on a 16 hour drive home.

Hollie McCarthy

Leased a 335i 2013 bmw, found out a recall issued for airbags Feb 2016, it is Dec 2016 and airbags not fixed on my vehicle. Orr bmw shreveport said that airbags should have been fixed and did not understand why my vehicle had not been, was told by bmw financial the reason may be because that it was still leased to me and that they were going to wait until I turned it in Feb 2017. ..I guess customer safety is not a big issue for them...I will never get another bmw especially from orr bmw shreveport...many other bad experiences from orr bmw shreveport as well...buyers beware especially leasing....

Samridhi Vashisth

Good service. Good cars. Salesman Joe is really helpful and knows his job. We are happy with their business

Larry Rhodes

Impeccable service

Valerie shovan

I used ORR BMW at this first of this month and Quenton was the sales guy and a man named Sarge. They went above and beyond to make me feel at home and comfortable I was not pressured and these two made me feel like family. When I'm ready to purchase I will most defiantly be coming to see Quenton and Sarge at ORR BMW. Valerie Shovan

Cory M.

Place is very nice and clean. Staff was pretty welcoming. Just wish the service department informed me that they had to keep my car rather me find out my not getting it till the next day.

Denise Harbor

I purchased a brand new x5 2018 in January of this year from Orr bmw the first problem was a rodent was in the dashboard eating up the wires in which they said I had to file a insurance claim in which I was just told that it was five more vehicles that’s been in since my truck was in this was only 28 days after buying the vehicle but I had to file a claim on my insurance which I am very upset about the second time all the lights on dashboard was lighting up and the service department says they couldn’t find anything wrong but kept it over a week now 7 months later I get another problem saying tpm malfunction light is on and not only that my car won’t unlock or lock by remote and vehicle will not start unless you hold key against ignition so the solution for them is that my tint is the problem that it needs to be removed and I have to pay for it this is unacceptable I can’t see after seven months of the tint being on the vehicle that all of sudden the signal won’t pick up because of tint I would never purchase another vehicle from Orr bmw and would advise anyone to go out of town instead of getting from Orr bmw like I should have done. Very upset

Marvette Jones

I'm very pleased with the treatment I received and elated about my new car! My salesman, Joe Kendall, was exceptional and worked to get me the best deal he could. He worked very quickly and efficiently. Best sales experience I've ever received at Orr BMW.

Dale Nix

Service center is a complete joke! Part of paying the premium price to drive a BMW is customer service! Something as simple a getting an oil change should not take a week to get scheduled. I understand appointments are nice but when the closest service center is located 2 hours from my home and I am going to be in that town for something one would think I could just drop in with my premium priced vehicle and get an oil change done. That could not be further from the truth at ORR BMW of Shreveport! I walk in the service department and ask Franklin Ryland about the oil change and I am told it will be 10 days before they can get to it and the rep (Franklin Ryland) treated me like I was a his child being caught breaking the rules for not making and appointment. When I explained that waiting was not an option that I needed the car the rep tells me in a very unprofessional manner "you can go 3000 miles over easy, but if I don't have an option I guess I can fit it in but be ready to wait!" Thanks a lot ORR BMW for making your customers feel they made a good decision in spending their hard earned money on a premium model car! I am sure KIA owners are treated with more respect them you guys are treating your customers!

Alexis Bradley

Nice and expensive!!

TSAmech

Awesome car buying experience. Joe answered all our questions and helped us select a perfect car for our family. We're totally satisfied with the service we received from Orr BMW. I recommend them to anyone looking to buy the Ultimate Driving Machine, ;-)

Steven Waldren

No one greeted me after 20 minutes on the lot and when I called back later in the day to discuss a high-end car I saw there that I was interested in, the salesman was slow to return my call(s) as promised with info requested. Two weeks later I called again to see if the dealership could find another car like I had specified. He said "yes, certainly", but it's been over a month...crickets. I suspect a pigmentation issue, unfortunately. I found and bought said car in Dallas last week without them. Paid cash.

Gina Parish

My experience at BMW Shreveport was outstanding. During the process of buying my new car, the customer service I received was beyond excellent. I was greeted with very professional and friendly employees. I will highly recommend BMW Shreveport to my family and friends in the future. And I will continue take my car in to this dealership for all my service needs. Thank you BMW Shreveport!

Carolene Maiden

5 Stars

Mohanad Alkhashtee

Very smart and cooperative staff.

Michelle Pledger

Okay so I love or Acura I love or Infinity and I also left work or BMW. Joel Robinson has always taken good care of our family when it comes to vehicles. He also has a great staff behind him that is eager and ready to take care of anything we need. It's kind of like family. We can call on them at any time even when we were out of town to ask for help with our vehicles and they would God has towards the nearest dealership or tell us what we need to do. Love us some Mark in the service center April is amazing. And of course we like Trey at Acura LOL

Ashley Hay

If it was NOT for my 2013 BMW 28i X1, I would NOT be alive, along with wearing my SEATBELT, against a HEAD-ON COLLISION. Cannot say one bad thing about Ore BMW. Every single time I have to come in for maintenance or have a question, it has always been Top-Notch customer service! The entire team is so pleasant and friendly! If I could give 10 stars, I would!!! Many thanks to always making my "visits" pleasurable!

Brandon McSwain

What an amazing experience with Orr BMW! We were looking to trade in a sports car for a smaller car with 4 seats that could be towable behind an RV. Salesman Jeremy hooked us right up with a Mini Cooper Countryman and Sales Manager Terrance got us the price we were looking for. I Honestly believe life is about making a securing relationships and that is exactly how I would summarize my experience. Made some positive relationships with everyone at Orr and look forward to doing business again in the near future.

patrick hiers

Never been three

Towanno Alexander

I want to acknowledge these wonderful gentleman at or BMW. Victor and Quentin salesmen where very helpful and patient. Terrance hats off to you for making me happy with the deal I got and leaving with my dream car. Thanks Towanno

Latoya Bennett

The people at this place is truly amazing I was served by Jeremy Sims he is helpful honest respectful great man of God words couldn't explain the time I had I will never forget the treat from my daughter being their receptionist to smashing out they parkin lot ask me u shouldnt go no where else

joel Robinson

What a great group of people that will provide an awesome experience!

BigDog Bug

Great

Ian Smith

Know their product and cater to the customer

Nicolas Takara

Service department: I have had my car for 3 years and have used them for that length of time. In the three years, I have found Frank and Sarah to be very helpful. They take time with the customers and keep you informed as to what's going on with your car. At no time have I ever felt like they were just trying to sale me something that I really didn't need. Even when my car was out of its factory warranty, I have continued to use this service department.

Jessica Hobby

Joe and all the guys at Orr BMW in Shreveport went above and beyond in helping us get into a car we loved. All the staff was very helpful and friendly. We had our 11mth old with us, and they made his experience awesome! He left with a pretty cool BMW ride toy given by the guys! They gave us lots of goodies, a yeti cup, fruit diffuser bottle, hats, and even a cake from nothing bundt cakes to show their appreciation of us buying a car! I highly recommend this dealership!

Barry Webb

Took our X3 in for scheduled service yesterday and Frank, our service advisor took great care of us. He told us everything that needed to be done to the vehicle before the service was performed and he called to let us know when it was ready. They also washed the car, which was a bonus I wasn’t expecting. Brian Beard in sales also took care of us while we waited. Offering us test a test drive to give us something to do in the meantime. Everyone there was very polite and professional and I would recommend the dealership to anyone in the market for a BMW purchase or for service.

Dave Eby

I've seen some bad reviews for the Orr BMW service department online, and I have no idea why. I've been there twice in the nine months I've lived in Shreveport, and the service has been exactly what I expect from BMW: simply outstanding. I moved here from California, and the BMW dealer there treated me like a king; I actually looked forward to taking my car in for routine maintenance. So, I was a little worried when I read the online reviews for Orr BMW after moving to Louisiana. But I have to say, I have been treated just as well here as I was in California. On both occasions, I got right in, the service was done quickly, and I was treated in a courteous, respectful fashion. While I was told about possibly issues with the car (e.g., a battery that was getting close to needing replacing), I didn't feel like I was being "upsold"; just informed. So, all in all, I had an extremely positive experience with the Orr BMW service department (specifically April and the guy whose desk is across from hers), and I highly recommend them to you.

Trai Rodgers

Had a great experience working with Joe Kendall on the purchase of my 5s BMW. He was very courteous and knowledgeable about the car. Very happy about my treatment from the people that work their.

Ozie Wesley

The staff was very helpful, kind, and understanding Help me a lot

Seth LeBreton

Awesome and helpful staff. Thanks to manager, Joel Robinson for really going out of his way to make us happy.

Lucky Stop

I would never buy again from here, they are the worst dealerships ever, is was not worth spending $60,000 with them!

Gregory Guidry

Great service...it cost me less than expected, which is ALWAYS good!

Winston Hooker

One of the better experiences I've had at a dealership in a long time. I met with a salesman named Quentin Watson. He answered all of my questions not only about the beemer I am considering but my trade in as well.

Haley Buffington

Sales & service is awesome!! Great group of people who will treat you right.

crystal villarreal

Went to Orr BMW last weekend and Quentin showed me a new 3 series. Had a great experience. Everyone was very nice and helpful!

Mike Murphy

Susan and I appreciated the enviroment, including the personal respect and attention to detail, during our purchase process. The sales team was knowledgeable, negotiable and honest in their communication.

Marilyn Venson

Great Service every visit!!!!!!!!

En Kim

I've had better customer service at my local McDonald's Terrible experience with this Dealership. My parents bought an 80K car from this hellhole based on a lie. We live an hour and a half away from the BMW dealership and my parents, not knowing much about BMWs or cars in general, asked if we can take advantage of our free oil changes at a different ORR location which serviced Hondas, Chevys and Hyundais. The dealer told them it shouldn't be a problem but whenever it came time to change the oil, the dealerships near our home would not service it because they did not have the proper equipment to service a BMW. So you would think that all we had to do was call them up, schedule an appointment and drive the hour and a half there right? Wrong. Not only were the people answering the phones rude, but every time we called the service department to schedule an appointment they would tell us to wait for a call back. So we waited. No call. We called again and they told us the same thing. So we waited again. Surprise, no call. Only when I drove over there and demanded to see a manager did they service the car on the spot. At this point, the car was over 4k miles over recommended mileage for an oil change. Ever since then, I decided that the only way to get service on our car was to raise hell on the showroom. When we buy a BMW, we don't just buy the product, we buy the customer service that BMW is known for. Something that this dealership doesn't have. Every time I have to interact with this dealership I die a little inside. I recommend anybody looking to buy a BMW to go anywhere else than here. Please heed this warning. There is a reason the reviews of this Dealership has been utterly pathetic.

Murad Alkhattab

took my car in for a recall they stated that the car needs new rotors on the frint and the brakes and rotors are brand new and were changed 4 days ago before it was dropped off to the dealer, anybody can tell theyre brqnd new and not worn. i called to let them know what happened and I was tild not to go there because the guy that answered didnt know what to respond. Be careful they are theifs and they will rip you off and charge you for labor and parts that your car dont even use

Simon Ogden

Haven't actually used this dealer for service or sales, but I was impressed with how promptly they responded to my online query regarding service.

Blake Barousse

Treat you great before and after the sale.

Judy Smith

The purchase of our BMW X5 this month from Orr BMW was one of the easiest, most pleasant, vehicle purchases I have ever experienced. Our salesman, Joe Kendall, is such a nice, courteous, and professional person. We ordered the X5 and it was on their lot within thirteen days! We have ordered from other dealerships and it took months for the vehicle to arrive. Joe kept us informed from the time it went into production, to completion, and to the date it was delivered. Greg was so knowledgeable about the X5. He patiently guided me through orientation and features of the vehicle. Everyone is very nice at Orr BMW and I would highly recommend this dealership. Oh yes, I love my X5!!!!

BW R

I had a great experience at Orr BMW of Shreveport. They are a very caring and attentive to what you are looking for in a vehicle. I would recommend them to anyone. It is a great place to find the car that is right for you.

Brittany Baker

Great customer service

ronny rusin

Great service great experience!

Ryan Brantley

This review is for the service department, however after dealing with the local BMW dealer in Monroe, I can promise ORR will have my business from now on. Last year I was in the market for a 335i coupe. Unfortunately ORR didn't have one and I picked one up out of state with CPO. Fast forward a year later and the car is making a strange noise. I take it to the BMW dealer in Monroe, LA (Hixson). Turns out, this was a huge mistake. They could not find the problem, but broke a few parts in the process and wanted me to pay to fix their mistake. Meanwhile I still had a car making an obscene noise. I get my car back after many weeks and decide to take it over to ORR. The service manager (Frank), was top notch. He listened to my issues and walked with me outside to replicate the noise. Less than 24 hours later, he called me to let me know the issue was the rear main seal, and it would be a fairly large job. They provided a loaner the day I dropped it off (Something that Hixson also did not do), and told me they would give me a call when it was fixed. A couple of days later, I pick up my car in perfectly fixed condition. I know this is probably how most visits are expected to go, but after dealing with the joke of a service shop in Monroe, it was happy to see someone actually care and do what needed to be done. Most people only write reviews when something goes wrong, however, ORR service dept is top notch and I would not hesitate to take anything of mine back there to be serviced.

Johnny Dempsey

I will continue to buy BMW but I will not buy from Orr in Shreveport. The GM and the F&I Manager have both been untruthful through this last 2 car deal. Neither of them have come through on what they agreed. To add to it, my daughter is in Birmingham and her warranty was never registered and they had not even filed for her license plates from back in December. Our salesman, Ronnie, was the only reason we continued to purchase from Orr, now that he is gone, so are we. The service department is awesome though. Perhaps the front office should take some customer satisfaction classes from the back office.

K Anderson

I was just driving through the parking lot looking at the different styles of BMWs when Mr. Joe Kendall stop me. Mr. Kendall has a very engaging personality that is very genuine. Mr Kendall actually listen to what I wanted and didn't try to persuade my thinking in another way like most car dealers. Mr Kendall showed me the choices of vehicles to chose from the information I provided to him. After finding a vehicle to my liking I never felt pressure to purchase the vehicle. Mr Kendall explained the entire process throughly to me and let me make my decision with no pressure. I am very happy with the vehicle I chose and the professional experience I received from Mr. Kendall. Mr. Kendall truly made the car buying experience pain free and enjoyable.

Stephen Kornoelje

Can't drive through the lot on a Sunday? I'll go else where.

Dorothy Jane Walker

Need to shut down

Cheryl Oldlady

I did not buy my BMW from this dealership but I have used their service department many times. Each and every time I always dealt with April. I found her to be polite, professional and extremely knowledgeable about the BMW. Very happy with my experiences at this business.

Lee Price

Great experience from start to finish. Purchased a used truck. Joe Kendall is a top notch guy. All staff was very attentive, kind and courteous. thanks to Sarge, Ronny, and to the Little Lady from Tennessee. I highly recommend them to anyone looking to purchase new or used.

Ronald Buntyn

Service was Top Noch Ken Bell (Sales) April & Frank (Maintenance) all are top of the line in their profession, the X5 is my 3rd BMW APRIL has been taking care of me since my first Ken is Like family he goes above and beyond what is expected!

Gabriel Arguello

Okay

Bob W.

I love the bmw cars but I need one with better gas mileage .The salespeople are friendly here.

Rob Carroll

Great people good deals

Nina Fertitta

Quentin and Sarge have been wonderful in helping to purchase my dream car. I couldn't believe that they were willing to stay late so we could talk about my different options, and never once did I feel rushed to make a decision. It has been a wonderful experience.

68Whiskey10

Had to return a defective coolant cap didnt take long, friendly people.

Tanya Settle

Thank you Joe for assisting us with our purchase. If you are in the market for a car, Orr BMW is a great place to shop.

Veronica Weather

I like the car..740 LI..reading reviews has me perplexed. They replace my tire, but it took 3 hours. Have tire replacement warranty. Will write another review after oil change and break job.

Thomas Edelman

For over 12 years I have had nothing but the best experiences with Orr BMW. April has always been attentive and capable of handling any service issue, and Dean is always informative and helpful in discussing new or used car sales. I have recommended them to many people, and just recently had a friend take her BMW to Orr for service. She was delighted and highly complimentary of the work done and even the cost. I recommend ORR BMW to anyone looking for a refreshing car-buying/servicing experience.

Quinina Harvey

Customer service sucks at this location

Elizabeth Thompson

BMW has done nothing but disappoint me.. not just this location. BMW is like a knock off Mitsibishu. Contact me if you want to replace my appliques..

Newt Lynn

My sales experience was mediocre, but the nightmare that followed was an unprecedented experience for me. After turning in my lease, paperwork wasn't properly filed and tags weren't turned in by the dealership. Despite numerous calls from myself and now BMW USA on behalf of myself, ORR still can't get things straightened out from their end. This has caused me all sorts of headaches with the state, my insurance company, and my bank as they think I still have a leased vehicle that was turned in over 7 months ago. I drove to Dallas to buy my new BMW. I encourage you to do the same.

Rita House

Great service department. They are super & do their very best to get you back on the road!

Scarlett Hendricks

Excellent service in all areas. I can't thank Joe Kendall (our sales person), Dave, Ronny, Emily, Charlotte and April for such outstanding and committed customer service. I was a bit intimidated to go into the dealership but was put immediately at ease- Joe Kendall never pressured me and was so patient and answered all my questions. Not only did I drive off THE LOT with a BMW that I LOVE-- I feel as though I made new friends. This is by far the BEST CAR PURCHASING EXPERIENCE I HAVE EVER HAD. Thank you Team ORR BMW.

JJ Johnson

Orr BMW sells unsafe used cars. Sales person Quentin and GM Jamie lie, cheat and do whatever is necessary to make a sale. I highly recommend you steer clear of this corrupt dealership........

Bella Name

My experience with Orr BMW was phenomenal. I feel like they always take care of anything that I need. I have enjoyed working with Terrance Marshall on purchasing my new vehicle. He has been exceptionally wonderful to work with. I would also like to complement my client advisors who have done an outstanding job in helping me along the way. They are Quentin Watson and Dean Wagener. Great guys and very knowledgeable. I also would like to let April Moellenkamp and Frank Ryland know how much I appreciate the fantastic service that is given to me each and every time I come in.

MILDRED SAVANNAH

GOOD fast service but they always mess with my settings.

kasra momeni

Professional and friendly. Bad internet connection though and too much Fox News

Denise Cashion

BMW is the ultimate driving machine but the Service Department at Orr BMW is the best. Brandon Robert's is my Service Technician, if Brandon is working on another car I will gladly wait until he is available. April, Sarah, and Frank not only know my car but they care enough to get to know their customers as well. You can by a car anywhere but I keep coming back because of the Service after the sale I have received since 2005.

Aktn MyVizn

Extremely proficient customer service. Convenient location and a very comfortable and inviting waiting area/ showroom. I enjoyed the Christmas tree, sports items on auction, and the antique exhibits.

Shawn Thomas

By far the best experience I've ever had purchasing a car. The service here was superb, and Joe Kendall was an absolute pleasure to do business with. Thank you Orr BMW, I love my car!

Tim Robinson

Great folks

Kenetta Herrin

They will fix what ever is wrong

Ben Harville

Good coffee, no kidding