Reviews of Orr Acura of Shreveport (Car Concessionaire)

Jennifer Robinson

Great place to buy a car! There service is great also!

Kedrick Houston

Very Nice and Professional staff here.

Lisa Wargo

I have bought 2 Acura's from Orr Acura. The sales experience was amazing thanks to Vertie Hebert. No high pressure sales. Finance Manager, Tess Carlson was outstanding and the process was smooth and easy. Best Service Department hands down. This dealership has customer service down. Thanks for the great experience and service. Lisa Wargo, former 2005 TL owner and current 2015 TLX owner.

Debbie L

They are really awesome. They were very nice and helpful. We got just the vehicles we wanted. We have bought 3 vehicles from Orr.

Raymond Chen

Super nice staff here love the snacks love the service very nice staff floors super clean

Mark Savana

Great place to do business. Everything the salesman and sales manager said they would do, they made sure to do it. Will definitely be back here for the next vehicle.

Alec Martino

best experience at a car dealership that I've ever had...

Joshua Cooper

Was awesome til after I bought my car and need things done after. Then they acted like they didn't care. They owed me money and was promised to have it by thanksgiving. I still haven't seen it!

Renn Johnson

Skip this place. I have purchased many cars over the last few years. These guys are terrible. They tried car salesmen tactics from 10 years ago or more. Very shady. Worst I have seen in a long time. They have nice manners but will take advantage of you in a heart beat. We purchased our first Acura here 3 years ago and were very happy. They have changed management and it is a different story now. They would not even come off full sticker price. They just tried to justify sticker price. Complete waste of time!

William Bates

The experience from start to finish was wonderful! The staff were all outstanding. We were treated like royalty and now own a beautiful automobile!

Nicholas Latona

Had an amazing experience, even having a young and lower credit, along with a repossession on my record, I still drove away in a pre owned car that I love. The staff was amazing, and the grounds were clean and catering. Edit to add: Over one year later, I wreck the car purchased in above review. Insurance covered everything, and worked with Orr auto to put a payment on another cad, that Orr Acura delivered to me in east Texas. Thanks guys!

Tom Johnson

Staff really seems to be there to help the customer. Every time I have interacted with them I have gotten the impression they were there to help me as an individual even if their profit was not greatly helped. They are here for the customer first.

Drew Griggs

I have done some promotional work for them and the whole staff was absolutely awesome, especially Vertie!

Nancy Stokes

Vertie, Tess, Rovelle and the whole Acura team provided an outstanding purchase experience. We will plan on buying our new MDX from Orr Acura this year because the whole experience exceeded our expectations! Thanks Joel for helping to lead a great team of employees.

Lee Purvis

Very nice staff!

Shelby Bolling

Best car buying experience ever. They treat you like family, work as hard as they can to get you paying what you want to pay, and bend over backwards for you. It is amazing the customer service in comparison with other dealerships. It's worth a lot trusting your dealership and knowing they're there for you no matter what. Never felt more comfortable. Will definitely always go through them to buy any vehicle from now on!! Also the best option for busy people like me. They make everything so easy. Not just the car buying, but it is going to be so nice for them to pick up my vehicle from work, take it to have work done or oil changed, and then be back in the parking lot before I get off. What more can you ask for!?! Love them!!!

Andre Dunn

Mixed feelings will update later

joel Robinson

The whole staff is super friendly!

Doug Ouellette

Great place to buy a vehicle friendly and easy to deal with. Joel Robinson excellent GM

Seth LeBreton

Friendly, awesome service!!!!

Roby Love

They have a great selection of cars to choose from and I was treated very well.

Mary Roque

Mr Greer gave great service . Still in process

Ashley Partner

Love them to pieces

Charles Anderson

Very helpful people Trey in service department was great and took care of my of my issue! Great service!

Courtney Carter

I love it

sarah777kaitlyn .

Amazing!!! Customer service was incredible.

kenny campos

Terrible so far. I been waiting on my car for 1 week and a half about now. If this week passes that will 2 weeks now. I made a deal for pre-owned Challenger. I noticed there were a few issues on the car, salesman agree to fix it under condition I buy the car which I agreed. Felt happy with the buy and assumed salesman was happy. Well I left the car, with the sales team expecting satisfied work and to which was as agreed above. They told me it would be done in 4 days. (bought on a Tuesday expected done on a Saturday)And, that all will be taken care of. So, far as today. I haven't been contacted by them so far. I made all contact to see if the car is near done or at the very least an update but I keep been tolding it will be soon at this point I regret doing business. They tried to a few extra perks but all I won't the vechile. I'll update this post if they finish the work.

Beverly Clark

This company knows how to treat people! They treat you like family from the time you step on their lot. I give then 5 stars over and over! The finance manager, Tess, is working for you. She will get you the best deal available!!

Ms Austin

My sales person was knowledgeable and friendly. Great selection of vehicles. Not impressed with their finance department and I will not return due to the finance lady's avoidance of my issue, lack of customer service, and overall lack of accountability when she made a mistake. (Which we all do but she didn't handle it properly by any means). I patiently waited close to 3 months for her help to resolve the issue. She seemed overall annoyed by us and I eventually reached out to upper management. My issue was resolved the next day! A+ to the owner for attending! I appreciate it.

Jessica Ritchie

Great service the way around!

Shanair Mills

The employees of Orr Acura of Shreveport are both professional and courteous. I bought my Acura TLX at a different dealership, however bringing it to the service department provided information and great service. Trey assisted me and he is very knowledgeable. Overall, They were better than the dealership I bought my car from....In retrospect if I knew about them sooner, I would've rather purchased here.

Imran Chaudhry

I bring my TLX here for all repair/maintenance issues. Service is outstanding