Reviews of Moss Motors BMW (Car Concessionaire)

XIANGQIN OU

So good

Dr. Francesca Marino

Ashley’s amazing. Thorough & efficient. Generally there is a high turnover with Service Staff at Moss BMW so I truly hope she’s there to stay.

Roger Norman

The service manager, Erin, took a real interest in an intermittent electronic issue that I have had for several years on my X5 and I believe he finally diagnosed and repaired my problem.

Allyson

Michelle New land is the best! I loved my experience there and it so informative. She was the best salesperson that I could have asked for.

Venussoeididod1373838878788 Hilts

Awesome service. Kevin Boullard with moss went out of his way to make sure that our moss experience was great. Thanks Kevin

Kimberly Thomas

This is my 2nd time purchasing a vehicle from Moss and I’m very impressed with the pace of their work. Everyone on the staff is very polite, friendly, and helpful. Couldn’t ask for better!

Mike Kimball

All services rendered were excellent. We truly appreciate the loaner car for the entire process. Mike Kimball

Maria Ponce de Leon

I had my vehicle serviced at Moss Motors today 11/29/18. I arrived promptly on time at 8 a.m., and upon arrival was greeted by all three smiling BMW Customer Service advisors. My advisor was friendly, courteous and incredibly professional in demeanor, and she saw to it that the service was quickly completed and my vehicle washed and vacuumed. She requested the brakes to be "bled" and oil changed as part of warranty maintenance. In the meantime, while waiting for the work to be completed, I had two cups of the fresh and delightful vanilla cappuccino at the coffee bar. There were also snacks, as well as canned soft drinks and bottled water for clients to enjoy. Oh, and as I waited several employees came by the waiting room, including one of the salespersons and the BMW Service Manager, just to say "hello." I hadn't been in the dealership for some time, so their smiling faces and low-key and kind demeanor made me feel as though I was back home. Weird, but I can hardly wait to visit Moss BMW again. María Ponce de León

Richard Ensminger

I asked for new gas cap a couple visits ago. Nothing happened. I went in and asked only for that and it was ordered because the tether was broken. Waiting for delivery. Car wash, vacuum was discontinued, I thought it was because my service advisor wasn't carrying through. Finally sent a text learning that the car wash was sold with the Honda dealership, YIPPEEEEEE! No one had told me. I really think Mrs. Moss should consider buying a new one to continue their excellent service. Service advisors are pretty great about staying on top of things and I do appreciate their attention to detail and speedy service

Kirby Lee Degeyter

Great Service, Neic employees

Rob Narmour

DONT GO HERE FOR BMW SERVICE. This place is a scam. My gas tank would only fill halfway, so I paid $1,000 to have the problem fixed. The problem wasn't fixed and on top of that I brought it back and they tried to charge me $2,000 dollars to fix it AGAIN. The representatives didnt even bat an eye, they don't care at all about you or your car. I hope people read this because THIS PLACE IS A SCAM BE ADVISED. Also, the service manager was horrible, and again, he doesn't care about you or your car at all - JUST $$$$

Robert Courville

BMW of Moss motors always does a fabulous job. However I asked them to check a rear tire for a leak to which they informed me there was no air leak yet I had to pay to have a tire repaired. Strike one service dept

SOPHIA RASILE

All’s well that ends well. Let me start by saying that Kevin Boullard was professional and determined to find the root of the problem and fix it. I first brought my car there a couple of months ago and it turned out that I needed a new head unit. When I was driving home I discovered that the satellite radio still wasn’t working properly. I live about 1 1/2 hours away in Lake Charles so bringing it back wasn’t very convenient, but I did. The satellite radio went out AGAIN while I was driving home for the 2nd time (although it was working when I left your shop), I brought it back again, and the same thing happened for a third time. It was a lot of back and forth, several days of missed work. When I brought it back the 3rd time, I also needed some work done to my brakes, and Kevin promised that he would not give it back to me again until he was certain it was fixed. He gave me a loaner (which I loved, and now I hate my car

Randy Durall

Friendly customer service and very nice automobiles

Suzette Broussard

I dropped my vehicle off at 8:15 am. I received a call at 11 with a quote for tires which I told her to proceed with the new tires. I receive a call at 3 asking if I want to do tires. Which again I replied yes. I went to the dealership at 4 to meet with salesperson about a vehicle exchange program that they called me about. After meeting with the salesperson I decided to forgo the Exchange at this time because it was not the exact vehicle I wanted. I sat and waited in the waiting area for my vehicle. Which they said would be another 30 min. At 5:45 I was told my vehicle was on wash and wouldn’t be long but my invoice was ready for Payment. After paying for My service and tires I waiting again. Finally at 6:50 I walk back to the service to check and the whole department was closed. Not a person in sight and lights turned off. I went to the salesman that I had met with to ask him to see about my car. He and sales manager went to find my car which had been ready for over an hour in the wash stall. I was so mad I was in tears when I left. The sales staff was very helpful.

Tracy Neuner

Absolutely made my service experience pain free! I am a new fan of Ashley!!

Tonya Broussard

Moss motors was amazing while servicing my BMW. The service was exceptional, the staff members, (Especially Hannah) were very kind and provided exceptional customer service!

Crystal Huntsberry

Wonderful experience. Enjoyed talking to Kevin (service adviser) and Adam (salesman)!

Raquel Boutte

Went in for an oil change, was out in 30 minutes, also with a car wash! Very sweety, friendly and quick! Love my Moss BMW peeps

John J Tiedemann IV

Excellent service and staff. They go the extra mile.

Johnny CUTRERA

Incredible service, by the whole staff! Second to none! Couldn’t be happier!!! Thanks, Johnny Cutrera Lafayette, LA

Derek Parker

All-in-all, I had a great experience at Moss. The staff were all very friendly and professional. Michelle is awesome. The price on my vehicle was great. I was offered a very fair amount on my trade-in. The facility was great. Very clean. My experience was top notch. I purchased a vehicle with ease yesterday. I imagine it won’t be my last from Moss.

Gifford Saravia

Brought the car in this morning. Service was performed on time. Staff was friendly and professional.

Matt Goudeau

Kevin’s the goat.

Todd Zimmerman

I recently had my 2018 BMW serviced by Moss BMW. Although it is not the dealership where I purchased my new car, I was treated like Royalty. Kevin, my sevice advisor is an amazing person. His professionalism, politeness and serious knowledge of BMW automobiles, surpasses any customer service representative that I’ve ever dealt with in the past. Kevin and Moss BMW service department are top notch. I highly recommend that when bringing your car in for service, you specially ask for Kevin. He made the experience a pleasure. Five Start quality service.

Tony Adams

Service department was thorough, quick, professional, and best of all, very friendly.

shoney dauterive

Great Experience- this is the 4th vehicle that we buy from Mike at Moss BMW. EASY & SPEEDY process -from looking at cars on lot to signing paperwork. Love my new X5. Kevin in the Service Department is ALWAYS so very helpful when I call.

Vicki Moody

Every single person I came in contact with from Josh Begnaud to Andrew Carder was courteous and professional. It is so easy at this service department! Thanks BMW and Moss Motors!

Steve Doane

Nice building. Friendly and helpful staff. Great service.

Rafael Mauras

The employees were excellent they did everything they could to get my car out I cannot explain the gratitude thank you . just so y’all know the car went in didn’t have no lights no signal lights Dash wasn’t working. We left with a working car they did a great job

Ethan Humble

Employees are all awesome and very helpful! Honest shop for sure

Airhead Jr

Good place to buy a BMW

Camille Renard

The Moss team made buying a new car a hassle free experience. A terrific experience through the entire process. It’s nice to know that you don’t have to leave Lafayette to get competitive pricing and great service!

Neal Alexander

Had my BMW service today. The staff was Very polite and knowledgeable. Waiting area was clean and there were snacks and coffee offered. Only suggestion I would make is to clean the Kurig it was dirty inside and around the pod insertion area. Thanks

Jamie Cart

Andrew was very helpful and friendly. The service was A++

Giwa Dayoub

Great service , very professional. Ask for Robert he is the best . I bought my car out of state and it was a very smooth sale .

Dale Boatwright

The work performed was done excellent. Problem is I had a 10 am appointment, my car was not brought to be serviced until 11:30 am, my car was returned to me at 12:30 pm, a total of 2 1/2 hours. If there was a backup in servicing, I should have been notified to come in later or reschedule for another day since it was for just a maintenance service.

Chau Cao

Moss BMW has absolutely fantastic service. I was greeted in the lane by ASM Kevin Boullard and he got my tire changed out for me in no time at all. The rest of the staff of Hannah Cormier and Andrew Carder were very courteous as well. Absolutely top tier staff .

Ted Latch

Excellent service done in timely manner.

Larry Conner

Quality care and personable service. Thanks for a job well done.

Carla DesOrmeaux

Everyone was very polite and most accommodating. I had a 10:00 a.m. appointment and I arrived early so the service department took my car as soon as I got there. The waiting area is very comfortable and they offer coffee, soft drinks, water and snacks while you wait. I didn’t have to wait long before the service department was finished. They washed and vacuumed my car for me while I was there. Everything was great.

david chambers

The service team was friendly, prompt, and professional. The facility was immaculate and state of the art. I consider moss BMW to be world class.

Karl Vella

We LOVE our new BMW X3! Our salesman Mike, and his sales manager were very attentive and accommodating during the buying process..and the after purchase support from Alfred has been excellent!

Kelly Young

Kevin is great to deal with. Always a big help

Mohammed Aziz

Very helpful and excellent service. Chad went above and beyond in helping us pick out the right car, gave us a great price and spent an extraordinary time in helping us learn the details of the car after the purchase. I will be going back there for my next vehicle.

Courtney Smith

Michelle was my client advisor not only was she very knowledgeable about the vehicle I purchased but she was very personable. Price for the vehicle was fair and reasonable according to the research I completed. Extremely satisfied with my purchase!!!Definitely will recommend Moss Motors BMW Dealership and Michelle the client advisor to family friends and coworkers.

Pat Fournet

Moss Motors has served as my 'home' for the past 18 years. The four BMW 's that I have owned have been safe, servicable and sturdy. The staff has been polite, professional and precise. Indeed Moss IS the Boss!

Alfreda LaDay

Good service each time. I like the crew that work in service currently. They make me feel like family

Cindy Duhon

Promptly took my vehicle at scheduled time. Good service.

Barbara Friedrichs

I loved my buying experience! The sales staff was so helpful in choosing just the right car. They explained everything to me, in terms I could understand! The service department is great, also. So friendly! And, of course, I absolutely love my X5!

Reginald Brown

I previously used Moss Motors BMW Service Center in Lafayette for maintenance issues with my BMW. My experience with them has been satisfactory and there service personnel were very professional. They were very generous with their coupon offers and went the extra distance to provide me with an exceptional feeling of complete customer appreciation.

brandy siner

Super Red Carpet Treatment! Kevin Boullard helped explain everything so detailed. Moss changed my tire, oil, and clean my BMW! Plus shuttled me to my next appointment

Brad Miller

Greeted professionally... I arrived early and finished in less than or around 30 minutes. Nice waiting area and upscale facility. Priced even better than the quote. Thanks for a pleasant experience.

hallie guidry

Wonderful experience. Everyone is so helpful and nice!

Brent LeBlanc

First time user to Moss BMW. First my wife was so impressed that we were invited to drive into the air cond garage to bring our car in for service. Professional staff well dressed and extremely clean facility. It made you feel like you were special. Soon after I recurved a text update on progress of the service that was great. Car ready that same afternoon granted nothing major but better than I am use to. Hope not to see them soon but it was a pleasure. You pay for a high end car but get service like this worth it.

eric barabin

Great service. So far i am satisfied with the experience. I was given detailed information about my car and it was fixed the same day.

Jodi Perrodin

The staff at Moss is consistently professional, knowledgeable, friendly and helpful. Although there’s a BMW dealership less than 15 miles from my home, I choose to drive 75 miles for the higher level of customer service delivered by the Moss team.

Charles Perilloux

Very knowledgeable sales personnel, with clear explanations of features. If they didn't have an immediate answer, they said they would find out - and did. We ordered a custom car to be built to our requirements and it was delivered exactly as ordered 30 days later. The sales associate Van Gardner frequently checked on the expected arrival date, and alerted me immediately upon its arrival. And then explained all the essential features and setting me up an appointment with a "BMW Genius" to go into detail on all the new high-tech stuff. Moss Motors particularly stands out as a model of competence, integrity and honesty, with no hidden charges, no high pressure sales, no misleading statements, and prices that are fair to the customer, and fair to the dealership. When I went to pay, they told me the documentation fees were slightly less than they estimated, so the final price came down a small amount below what we had agreed! This has been by far the most pleasant and satisfying car purchase experience I have ever had in 40+ years. It was more than worth the two hour roundtrip drive from my home. Ask for Van Gardener and sales manager Robert Ray.

Noelle Freeland

I’ve always dreaded buying a car, this was my first experience buying at Moss and I could not be more pleased! Each person that I encountered made the experience easy, stress free and low pressure. Thank you Robert, Mike, Richard and Coury for making the process easy for me!

Richard Mirgon

Service was just basic service. They left off valve stem caps and tried to convince me that air pressure loss of over 10lbs twice in the last 6 months was because of sessional change. If so why didn’t all the tires loose air. The service rep just didn’t want to deal with it or they don’t get paid by BMW for that type of work. Also good luck in calling. I have had to call several times to get someone in service to answer.

nicole blazek

Although we had to wait for a part to come in from overseas, my experience with Moss Motors was wonderful. Ashleigh took great care of me and was so easy to work with. It was a very pleasant experience overall.

magicogar .

Excellent service. Went above and beyond to assist me when I towed my car in very late in the evening. Tech took my keys 15 min. before closing and diag my car and found the issue. Picked up my car the next business day. Very friendly staff. Highly recommend!!

Brian Faul

I ended up with a screw in my tire while driving across country. On a Saturday I drove in and they had me in and out in 30 mins. The service advisories and everyone I dear with was very professional and pleasant. The facility is amazingly clean and state of the art. If I lived here this would for sure be my preferred dealership

Channon Thiede

Moss Motors BMW's staff was very helpful. Ashley was great keeping me informed on the status of my repair. Highly recommend Moss Motors BMW Team!

rcgonz .

Excellent customer service. Chad Trotti was my salesman. He facilitated what was a bit of a difficult sale. I am in Texas and was reluctant to buy a vehicle which I could not personally inspect. He suggested I hire a company to come out and review the vehicle. I hired Lemon Squad and Chad facilitated their inspection. Chad helped me process all the paperwork for the purchase with a Texas registration and he picked me up from the airport when I went to pick up my vehicle. I couldn't have been happier. I highly recommend Moss BMW and Chad Trotti.

Tony Brown

Extremely please with the the person who helped me and with the quick service I received.

Rebecca Pucheu

Kevin Boullard was extremely helpful and polite. He saw that everything went smoothly and quickly.

Charmelle Joffrion

Great sales staff. Very professional and honest. Great job Mike!

Mary Osborne

I can’t say enough about Moss. I have the electric car by BMW. It has been a fantastic car. So great I have put close to 50,000 miles on it in the last 20 months. Before going out of manufacture warranty, they went over the car and inspected everything thing, fixed anything that was not perfect all while providing me a loaner car.

Anika Breaux

Kevin was great! Very helpful and accommodating.

Douglas Youngblood

Knowledgeable, great communication, very easy going & pressure-free experience. Overall my favorite BMW Dealership.

Nicole Bourque

Kevin continues to take care of our service needs. He makes sure that we are taken care of as quickly as possible. Very accommodating and such a friendly staff. Thank you Moss Service!

Matanda Hayes

Always very helpful best service

Lauren Guillory

My service advisor Andrew was very helpful. I would like to mention Kevin he is not my advisor, he answers all questions even questions about my car that dealers were unfamiliar with. Kevin has gone above and beyond for the last three years I have owned A BMW.

Dave Coaty Jr.

Very quick a courteous service. Even though I didn't buy from them.

keith s

Very courteous service staff. It was only an annual service but they were prompt and efficient.

Virginia Shea

Great service. Polite & efficient. Ashley went above & beyond.

Sharon Deslatte

The staff at moss motors are always friendly and helpful. Kevin took excellent care of needs.

KRISTIN RODRIGUEZ

Very friendly and helpful.

Kristy McVay

Andrew was awesome! Great experience and top notch waiting area! The staff went out of their way to make sure my little pup and I were comfortable while my car was serviced!

Beth Colbert

This place is very fancy. Super nice and friendly people. And it was nice to look at all the BMWs while waiting for my car to get serviced!

Erik Billet

I've worked with Michelle Newland for four years (just purchased my second car from her), and wouldn't trust anyone else to help me throughout the car buying process. Her knowledge of her customers and her cars is second to none. She has energy and enthusiasm for days, and she makes the buying process smooth and easy.

Don Monroe

Excellent survice. We were on a short road trip, we live an hour south of Houston. We had late last minute tire issues on a Friday evening. The service group at Moss changed 4 tires and did a 4 wheel alignment on Saturday. Highly recommend Moss BMW. If the local BMW dealership can't provide the same high quality service, we will drive back to Moss BMW for service.

The W Group

Michelle Newland was extremely professional and very thorough! The entire experience exceeded my expectations! I would highly recommend Michelle to all my friends and family!

Chelsea Carroll

Wonderful experience! Wonderful people! Kind & helpful. Will always buy from MOSS from now on!

Mehmet Ozen

Went in to get my vehicle diagnosed, everyone was hella friendly and helped me out, great staff, great hospitality. Shoutout to my boy Matt for tightening my charge pipe even though I didn’t even know it was loose.

Taylor Landry

Great service!

Lou Jordan

Your staff is one of the best service I’ve met they greet you with a smile everytime in the service department .THEY ARE A GREAT TEAM MORE DISCOUNT !!!!!

Tim Sonnier

Where do I begin? What an awesome experience. We began at Moss Mercedes where we were greeted by Jennifer who showed us around and was very nice. When we couldn’t find what we were looking for she referred us to Michelle at Moss BMW. Michelle was working the car show at Cajun Field. When we arrived she was expecting us and even had the car partially programmed for us. And KNOWLEDGE OMG, she is amazing. We had visited other dealers and they seemed to know little about their product. Michelle’s knowledge of her product, options and technology is unparalleled. Just amazing. She worked so very hard to earn our business as well as our trust. I would highly recommend Moss Motors and Michelle. VERY SATISFIED CUSTOMERS.

Marc White

Chad Trotti did a great job selling me this vehicle. Also explained how to operate all the buttons!

T Dubois

To everyone in BMW service. You guys are the most efficient group ever. Polite. Caring. Thank you for a great experience each and every time I go in. Keep up the awesome work. You all make bringing a vehicle in for service a positive experience! Once again, I thank you!

Chris Smart

I usually have great experiences with Moss BMW but my last visit was not. All I needed done was an oil change, inspection, and a tire patch for a nail that penetrated the left rear tire. This took all day! I was one of the first customers there at 7:30am and was called at 5:20pm and told my car was ready and that they close at 6pm. All day long for that and they still couldn’t find time in almost 12 hours to run my car through their automatic car was. Moss BMW, you really disappointed me today.

Shawn Everett

Very pleased with the service department. Kevin and his team were courteous and got us in and out quickly.

Diann Derouen

Robert Ray is definitely by far the best sales person we have dealt with even from the beginning when he first started. He is very knowledgeable on all BMW’s and has answered all my questions as many times I have called. I look forward to doing business with Moss Motors in the future because of the good service and quality people, especially Robert Ray doing a fabulous job there! Keep up the fantastic job you are doing Robert Ray! See you soon!

neelam gupta

My recent visit with Moss Motors Bmw service Department was amazing. Of course They took care of my car but the tutorial on the connected drive feature of Bmw 7 series was great. I had this vehicle for over 2 years so far this was the first time the genius technology person explained everything in the simplest form. I felt as if I came back with a brand new vehicle with all the fantastic convenient features. Thanks for taking time and providing the best service ever.

Nicole Lachance

Always thorough and sincere in assessing issues and providing repairs.

Kyle Degeyter

Michelle Newland made buying a car a wonderful experience. The whole team at Moss was fantastic. I definitely plan on being a repeat customer.

Amy Picard

Always such an awesome experience coming here. Thanks Kevin!

Sabir Sarwar

Great experience as always,but this time was more exceptional.Andrew is amazing.He is very smart,caring and punctual. Overall,Moss motors is a great place and they are bless with people like Richard Ford,Michelle and Andrew.

Danny Doucet

Went in for an oil change. From then on I had an oil leak. They tried to fix it 3 different time, charging me $800. I had to pay cause they said that it wasn't related to the oil change. Oh, by the way, my alternator went out while there for the third trip to fix the oil leak. That alone was $800. After that I brought it to a radiator and the mechanic fixed the oil leak for $24. The mechanics here work on commission and damaged my car when nothing was wrong.

Michael Burks

Great friendly service..

George Hollier

Service Advisor Kevin Boullard and his team of top notch technicians at Moss BMW have cared for my cars for several years. I am constantly impressed by the way that they make me feel at home in their service department. Their professionalism and welcoming attitude is the reason I keep coming back to Moss BMW.

Chara Richterberg

Always friendly, always professional!

Chris Barnette

I visited Moss Motors BMW this morning to get a state inspection completed. I was greeted by several people immediately after pulling into the service garage. The service personnel quickly booked me into their system, and with 15 minutes I was finished and getting ready to leave. Impeccable service and friendly people are a trait with the Moss BMW people. I will always use them to service our BMW.

Wendy Perniciaro

Good experience. Andrew is great!

Monique Colarelli

Thank you Van Gardner for your knowledge, patience and outstanding customer service!! We weathered some pretty wicked weather and still managed to close the deal. Great buying experience! You have a customer for life.

Misty Wetzel

LOVE this dealership’s service department! I had the worst luck. Two Pirelli run flat tires came apart on the same trip, driving Shreveport to New Orleans. The dealership sent a shuttle to get me from the roadside and they stayed open late to help me get back on the road!! Can’t say enough good things. Thanks, guys!!! You made a potentially awful situation SO much better! ♥️♥️♥️♥️

Shelby Wanzer

As always, service was EXCELLENT and EXCEPTIONAL. Kevin was courteous and professional and did everything that was needed in a timely manner.

Lisa Altmann

Kevin is the perfect service representative. Couldn’t ask for better!!

James Lapeyre

Excellent people, clear and fair, and extremely helpful and responsive to questions.

Rachael Miller

Moss Motors goes above and beyond for their customers!! Chad is an amazing salesperson and always willing to help. If you are looking for a new vehicle, do yourself a favor and go by there!!

Chris Kesel

Van Gardner at Moss BMW is awesome! It was a 5 star experience from start to finish!

Eric Guillory

I had an issue with my vehicle and I brought it in to them Mrs/Ms Hannah took care of me and made my experience worth it! Now the price hurts but what else would you expect! Lol their service was amazing I’m spoiled!

Spencer Thibodeaux

Trust me don't waste your time with this dealership. The managers are not to be trusted especially the sales manager, Their word is no good. You call multiple times and leave messages when you came and get them to call you back.... That's service before the Sale, cant imagine what the service would be like after the sale Go to Baton Rouge.

Amy Bergeron

Great service and friendly staff

Toby Cormier

2016 M235i - wheel vibration You guys helped solve a problem that wasn’t even there! Kevin was very easy to work with and the whole experience was great. Thanks guys, Toby Cormier

Helen Jeffreys

Prompt and courteous.

Christie Dunn

The service department is the best. Always very helpful and friendly.

Jess Tarpley

Kevin goes above and beyond to help his customers.

Brian Cook

Professional service at a great dealership!!

abear03 .

Great service department. My service adviser (Kevin Boullard) was very knowledgeable and always notified me of my cars status.

Jennifer Artigue

After a bad experience with sales at Moss BMW 7 years ago, I purchased my car elsewhere. I have been reluctant to use the service department at Moss, but decided to give them a chance to earn our return business. Great service!!! Quick and friendly service and fair pricing. I will be back!

Gary Williams

Outstanding service and hospitality from the team at Moss BMW as always. That’s why I prefer to drive to Lafayette rather than use the BMW dealer in Baton Rouge. Quality matters to me.

Charles Watson

It took 3 1/2 hours for an oil change, and a diagnostic check. The fluids were supposed to have been checked, but the wiper fluid is still low. I was very dissatisfied with this. The employees are very polite, helpful and professional.

JOSEPH WILLIAMS

As ALWAYS, my service representative Kevin was phenomenal!

Marcel Guidry

I am very appreciative of the excellent service I received from the BMW Service center. In particular I would like to commend Ashley and Kevin for his concern and solution to my service needs.

Francisco Beauchamp

Andrew in the BMW service department is a remarkable employee. I have never been treated with so much respect and admiration. He makes my day each time I step through the door at Moss Motors! Excellent Service! Kevin is cool too.

otisdrew .

Kevin at Moss BMW is by far the best service technician I have ever met. He actually knows how to explain what was serviced or repaired on your vehicle. He takes ownership for any mishaps. He keeps you updated on the status of your vehicle. He is very professional and affable.

Ryan Haynie

Moss is Boss! Adam and Chad took great care of my wife! Was worth the drive in from Baton Rouge!

June Thibodaux

Wonderful prompt service. Love Kevin Bellard! He’s so attentative and professional.

Kirk Leon

Kevin really kept me informed of the repairs needed on my vehicle. Always enjoy the service and the people when I visit Moss Motors. Thanks.

Jennifer Forester

Always fast, ALWAYS friendly! Best service team around!

Tony Pascual

I was thoroughly surprised with the courtesy and detailed service provided that day on my BMW X5. I was able to meet the BMW service director who explained what was needed on my X5 at the time. When I left they pulled up my shiny X5 after a brief Car Wash. Thanks very much to Moss Motors! And Thank you to Samantha my Service Technician she's awesome!

Clarisa Conn

Never, ever again.

Cindy Patin

Friendly and always helpful service. The people are great with customers. I rate their customer service #1. Thanks Andrew.

A Bellamy

My experiences here never disappoint, they get the job done in a timely manner and make sure that I am taken care of as a loyal customer

Connie Benoit

Kevin was of great help. I had an appointment and my vehicle was ready before the hour was over. Everyone was wonderful.

Cré Ole

Service dept and tech team has always taken care of my car. Great staff thanks for the conversations and insight on what a machine you all maintain.

Ethel Celestine

Everyone was so helpful and nice. They made us feel very comfortable about our purchase of our new car. Thanks again to the salesman who took good care of us.

Dee Stanley

Excellent! Right on time. Great work.

Janet Wood

Without an appointment, I showed up at the service department to check on a tire that registered low. They diagnosed the problem within 15 minutes and quickly replaced my tire and had me on my way! Awesome service!

Taylor R. Martin

Such helpful people & communication was excellent! Ashley was great. Will definitely bring my vehicle back to service in the future!

R F

I got the best price on my new BMW X5 from Moss BMW. I shopped all the other BMW dealers in the state. Moss BMW gave me the best price without having to haggle. Thank you.

Urmi Desai

I had a 9:30am appointment on Thursday, so I dropped off my car at 9:33am. I was told that I would be called with updates and that the car would be ready that same evening before closing. No one called. When I called BMW service at 5pm, I was asked to leave a message and that someone would call me back soon. I called again at 5:30pm, since I did not receive a call back. I was placed on hold for about 10minutes. At 5:55pm, I was informed that my car had not been worked on at all and that they were too busy all day long. When I asked for a loaner, I was informed that they did not have any. I needed the car on Friday, as I had family flying in from out of town. I had informed Ashley of my need of the car on Friday when I dropped off the car. I just wish Ashley would have called me to tell me that they were too busy to work on my car on that day. I would have picked up my car on Thursday and scheduled an appointment for another day. No apology extended for such poor service or the waste of my time when I picked up my car on Friday morning.

Kevin Pyle

I love having my BMW serviced at Moss Motors as all the folks there greet me by my name Very courteous and always professional, and always accommodating! I love this dealership and on my fifth BMW so I have been with Moss Motors over 14yrs! Best Dealership in the State. Top notch people, top notch service, ultimate driving machine. thats five stars in my book! Thank you Kevin, Chad, Robert, Richard, Ashley and the knowledgeable technicians who always go the extra mile! Sharon Moss & Moss Motors is an incredible asset to Lafayette La!

Sean Rains

Found our 2019 X5 online and purchased with great ease at Moss BMW. Dealer and salesman were referred to us by coworker and friend who also had great buying experience with them. Want to say thanks to Mike, Richard and staff for making us a great deal on our new BMW and very kind gift with the sale.

vjolivette .

Worked with Michelle Newland. Found her to be very professional, informative, and efficient. Feel like I got a great deal. Happy with all aspects of this transactions.

Karlah Karlah

Everyone was very warm and friendly! They helped solve my issue quickly and the service was excellent, I couldn’t have asked for more!

Fatima Qureshi

Andrew has always been very efficient . He knows his clients well :)

Brady Chatelain

Service department intentionally unplugged 2 vacuum hoses I personally found (today 7/28/19). BMW would be interested to know I will not be owning a BMW any longer primarily due to this service department. I am posting this because the text I recieved landed me on this platform to review. I brought the car in, dropped off on Wednesday night without an appointment, to have an error code read. The car was not having any performance issues. When it drove off the lot, it now takes an extensive time frame to get to any particular speed. As if a governor is in place, likely the part they said needed fixing is not working at all. Getting to 20 mph takes 15-20 seconds. Again, the only problem was the error code that had been going on and off for a couple of weeks. In addition, poor handling of the followup left me without a vehicle, unplanned, for the length of a hurricane. I contacted and some to two people on two occasions on Thursday, no movement or projected time expectations. Friday morning at 11am I received a call with issues explained. Tried calling back all afternoon. No answer. Again Monday, no answer. They had closed for the weekend early, noon Friday, due to storm and was also closed Monday I was later told and due late notice provided to the employees, they were unable to get with me to let me know they would be closing up.... All without notice, I would not be having my vehicle, even though a storm was coming, for an unknown period of time. Per promise of the manager when the car would go back in (this visit), which I had included on the ticket request, they would fix the dent in the door from the last visit. This was due to them not being able to clarify whether or not an employee used my car during the weekend that it stayed at the shop. Gps had a random address plugged in a few miles away, milage differences matched that distance. The dent was not taken out. Presumably this same stay, it came back with a 51-71-7-180-318 CROSSBRACE FRONT RIGHT missing, which I had to identify when I started noticing the car came back with heavy vibrations. I purchased and installed myself later when I figured it out. I didn't want to fight with them when I found this... but this past couldn't have just fallen off and they have been the only one in tears servicing the car. Order from parts department can verify. Lastly, the car was not delivered as promised on Tuesday, again still closed on Monday due to storm... I had work on Monday and had to borrow a vehicle to use. When someone went pick it up on Wednesday, it took 10 minutes before staff stopped talking about what alcoholic beverages they wanted and acknowledged. Then, my pickup person was charged for all of this, which I would have highlighted the entire situation if I would have know they thought they actually provided any value to do so. Nor was any cost associated discussed when we spoke if having it delivered. Seems like some of this was intentional instead of addressing when contacted. Unfortunately, these things need to come to light if this dealership cares to continue going forward, even though my name and account will be tied to it. Itmay have been a number of situations unrelated and unintentional that has lead to the outcome, either way they should be addressed by the correct and qualified personnel. But the experience has led me to the point where, I will have the car fixed else where and will be leaving the BMW family.

Barbara David

Paid 1500.00 for repair, after I got home realized they left parts off my car and didn't refill the transmission after changing cooling lines, had to come to my house and fix it. It was not driveable. Very hard to get to talk to anyone there.

PopaSmurf

Not a friendly place at all. Salesman acted like they were doing you a favor. Not willing to negotiate at all. I would not recommend this place.

A google user

Great people, great service.

Louise Frederick

I brought my car in to have my oil checked as the oil light came on and a message appeared that the oil was critically low and driving it could damage my engine. I brought it in and the girl at the service desk immediate told me that I was not due for an oil change because the key fab told her so. I told her that the light was on but she was condescending and apparently knew better. I left my car the entire day . I was assured by the same young lady that they had checked my oil and they always top it off. I left and the oil light cane on. I brought it back and apparently no one had even checked the oil. I believe that the young lady never bothered to tell the service people about my oil light coming on. I use my car for business. I have no desire to waste time arranging for transportation which is a huge inconvenience. This young lady was very condescending and of course became apologetic when she realized her mistake. I am in the market for another car this year and an Audi is looking real good right about now.

Kelli Castagnetta

My husband and I found an X1 online in Baton Rouge that we both loved. Moss BMW and Mr Mike Robear gave us an even better deal than we could have imagined. Everyone at Moss was so accommodating and kind. We will certainly be purchasing our future vehicles from Moss!!

Scott Hollier

Service representative was very nice and not at fault for my average rating. Not sure what happened but I went in Monday, December 3rd to shown need for two new tires which had egg on sidewalls. Was given a 1pm appointment for Thursday, 3 days later. After waiting over 1 hour in waiting room, I was then told they did not have my tires in stock. Should this not have been checked and ordered Monday as it was evident I needed two tires? Even so, why have me wait for 1 hour? I was told to bring in car the next Friday after 10am as tires would be delivered. I dropped off car at 10am and when I personally called back after lunch around 130 was told they had not started yet. Pretty frustrating and not the quality service I get from Lexus.