Reviews of Mercedes Benz of Lafayette (Car Concessionaire)

Henry Hoskins

Awesome staff...only place I’ll buy from.

Travis Perrodin

Great service and awesome customer service!!

Tracy Neuner

the main reason for only three stars is miscommunication between me and the service technician. He thought I was receiving his texts but no messages were attached to me or our office, who he was also texting. I believe since he thought his text messages were going through he was a bit perturbed at no response.

Julie Wessinger

Great service, nice people. They gave prompt attention to me and finished with my car at the time quoted.

Rene Ledet

Top notch service. The best I have ever experienced.

Jason Thibodeaux

Everything went as smooth as you could imagine. Staff are polite and make you feel very comfortable.

Lauryn Allgood

Every time I come for service the staff are amazing!! 1st class service! Thanks for all that you do! Couldn't ask for better or think of a single thing to change!

joseph noel

Just trying to enjoy the comfort and luxury of owning our 1st Mercedes Benz. The sales person Michael and everyone involved with our purchase was great. Thank you all. She loves her new Mercedes Benz.

Sherry Gillette

All staff defiantly “went the extra mile” to insure my satisfaction! The young lady providing me a loaner and young lady on check out were proficient and made this customer feel important. Service manager Patrick and Mitch were knowledgeable of MERCEDES BENZ service. I feel safe driving my Mercedes knowing that they have inspected and problems were addressed. Thank you, Your much appreciated.

Dana Huynh

I honestly received the best of the best customer service ever. CHAD really made me feel welcomed and assured that my car will be in its best care. Will definitely come back for EVERY service I need for my car! 10/10 Chad

Chauntelle Crappell

Great service and Kim is so nice and helpful!

Dedrick Broussard

Everyone was welcoming, courteous and easy to talk to. The service that was needed for my vehicle allowed for me to have a rental with a smooth and efficient transition. Would definitely recommend to anyone wanting to purchase a Honda, BMW or Mercedes.

Pamela Major

Mr Lester Jones was one of the most honest and hard working in pleasing his customer car salesman I have met in purchasing a new car in my 30 years of buying a car.

Robert Dartez

Bill Dwyer & Lester Jones are superb...very knowledgeable & fair!

Lisa McCoy

Excellent customer service. The process was easy & smooth. My sales person, Lacey Fontenot, was so sweet & helpful. Love love my new Mercedes-Benz! Thanks Moss Motors

Raquel Boutte

I've bought several cars from Moss Motors and was always very pleased. Ms. Jennifer Fann has always given me the best deals. She is an amazing person and friend and works with you until her job is done. Mr. Robert Ray also helped tremendously to get me into my dream car, which is a 2017 BMW X5. Moss has always been great to me. Also, Michelle which works in the BMW department, helped out as well. They are great to deal with and are all amazing people. I give Moss a 5+ Star!

John J Tiedemann IV

Very easy and great to deal with. Love the new dealership. Mitch Andrew's my service consultant was very good and helpful.

Janet Broussard

Chad and the Service Dept. staff always make my visits to MB of Lafayette pleasant and personal. I am treated like family!! The sercixe received is top notch. Thanks!!!

bill sinke

Welcomed by name and service expected but never before experienced till today . Awesome job!!! Thanks,........Bill

Kate Williams

My saleswoman Tuget was awesome! She wasn’t pushy, she was very helpful most of all Knowledgeable and reassuring! The finianve manager Paul is the sweetest!!!

Patricia Tripplett

This visit to the Lafayette mercedes Benz was terrible. I have always had a pleasant visit but Chad the young man that assist me was very condescending and reference to me as a Girl. I am 66 years old and very well educated and I was offended by the way he spoke down to me. I shared my concerns with the service manager Patrick. I plan to speak with the owner about this incident.

Heidi broussard

Thanks for the great service Kim and Chad!!

Katlyn Delahoussaye

Amazing service every time!

sandy sitts

The BEST! Erica , Brian and the whole staff were fantastic! ♡ God bless you! ♡

Israel azriel

Was great experience Definitely recommend Go check them out

Kathryn Leonard

Always accommodating and more than nice. Service is fine just extremely annoying when labor charges are twice the cost of parts. I think excessive. I am always in favor of fair wages and respectable pay for time, however, I believe these charges are more than necessary.

Susan Comeaux

Love the new store! Everyone was so personable and friendly. Excellent service from Aaron Anders!

Schelly Doise

The cleanest shop that I have ever seen. Personnel are very courteous.

windy Harris

Front desk employee was AMAZING! Very nice lady. She was very knowledgeable and helpful! I was somewhat concerned though that my breaks were rubbing metal to metal and my brake light did not come on. I had gone this summer regarding my breaks and they said that my break lights would come on if they needed changing. It was explained to me that the sensor is on the right tires and they were not worn enough for the light to come on.

Melinda Losey

Got my car in for airbag recall replacement within 3 days. Staff very friendly and helpful. Installment went quickly. Highly recommend their service department.

Gerald mcgee

I really enjoyed my experience. They were very helpful and tried to assist me doing everything possible to make sure I had excellent service. I am thinking about driving to Lafayette to get my car serviced next time I need to.

Steve Doane

The sales staff are the same friendly and accommodating folks who made car shopping a pleasure at their old Surrey St. location. Same great service staff and mechanics; all in a new, spacious state of the art building.

Tina Hunt

Friendly crew. Always greeted with smiles and nice words. Kim is exceptional at her job! She is awesome. You too, Pat, can’t leave him out. And of course can’t forget Thomas. I am truly impressed and much happier at this new dealership.!!

Cynthia Zeller

Very satisfied! Service was done quickly and returned quickly, as well! People were awesome!

Brenda Simon

I feel I was treated unfairly as I was scheduled to come pick up new car and buy Saturday, 12/15/18. I get there and they had car clean and ready. I go in for financing and kept asking is car gassed and ready to go? Telling me that is being done and then when financing finished, I was told you can’t take it home as service has to do a recall on the car and they would do my protection package I purchased. Upset as I was I asked to cancel sale and they said it wouldn’t be put through until I picked up on Tuesday. Scheduled for pick up Tuesday and carnorotection was not done when got there and no one there that could do it. Then sales manager decided to try to do this service himself and had zero knowledge of how to do it. First sales manager said it was done which was lie and then admired it wasn’t. Too much headaches trying to make this purchase. Also the tire light came on when I left first day. I called them and got all kinds of reasons of heat and cold. I went back up there on .26th and they added air to tire I assume as I wasn’t in service with them when my car was pulled back there. I haven’t driven car for days as it was parked in garage. I go to drive it on the 4th and the tire light back on with one left rear tire showing 14 lbs. I called and they said air up and drive to them an hour away. I went to chabills tires and they actually checked it this time finding a hole in center with some type of metal. So now I purchased a certified or supposably certified car with bad tire. Very unhappy and would like to return car and start over elsewhere with some honesty

Betty Washington

This was the best experience we have had purchasing a vehicle. The staff is awesome especially Jennifer Fann our sales associate. I wouldn’t hesitate to send family and friends to Moss Motors because of the friendly and informative atmosphere. Oh and Brian this guy is really knowledgeable about Mercedes Benz he went so far as saying he loves Mercedes Benz we could see and hear the passion he has for Mercedes.

Denise Taylor

I appreciate the courtesy that Mr. Cad always shows. Even when the service cost is astronomical. He makes me feel better about spending my money. Chad is reliable and accessible either in person or by phone. I appreciate the professionalism of Moss Motors even though your service prices are very high. The quality of workmanship is great and I thank you! Again, I want to give props to Chad for being the kind of person that makes you want to come back to Moss Motors.

Joshua Blatcher

I've been a loyal customer to Moss Motors for over a decade and I have no intentions of ever purchasing from anywhere else. When purchasing a Mercedes Benz you expect a certain level of Customer Service and professionalism and their Service Deparment has always exceeded my expectations. It's no exaggeration when I say their Service Department is what keeps me coming back, considering how short the sales process is. I always feel like I'm valued as a customer and I'm more than a number. I never have transportation problems because a clean loaner is always available and not to mention they go as far catering to my specific needs due to my busy schedule. All my questions are always answered and they even go the extra mile to ensure I'm informed with my vehicle's maintenance needs. I can recall a situation about six months ago when the Service Manager actually went out on a test drive with me and explained the specific problem, cause, and solution to fix my vehicle in language I could understand. I can't express how valuable this experience was for me. Like I said earlier, I do not see myself purchasing a vehicle for anywhere else.

Canned Bread

Great experience!!! Me leBlanc was so nice and accomadating! I will definitely be back for all of my service needs.

Peggy JeanBatiste

Service was excellent as usual.

Edith Roberts

Mercedes Benz of Lafayette has always given me excellent care. The service I received this time was exceptional. Richard the service department supervisor and Kim the service department clerk gave me their undivided attention. Thank you sooo much for the service I received.

Wable Bernard

Great service from staff!!!! They know everyone by name. I always enjoy going there. They are all like family!!!!! No long wait. Everyone works as a team to take care of the customers!!!! Just can’t say enough!!! Thanks to ALL!!!

yolanda shelvin

Great Customer Service. Chad is AWESOME!

Gary Keller

Excellent customer service. Quality work done timely. Top notch always!

Joshua Goutreaux

Tommy Patout was wonderful to work with.... knowledgeable & made the trade-in process so easy. Bryan thoroughly covered the information & set up of our vehicle, but was so personable as well. GREAT JOB

Roxy T

Awesome service by very professional individuals...from scheduling to the finish. Thank you for your service! Great Team!

Eric petry

They were very professional and the service was great.

Rodriguez Taylor

Great service experience! Very friendly staff!

Marie Duhon

They were very professional and I had a great experience with them

John Rochon

All of the employees at Moss Motors are polite and very friendly. The snacks ,refreshments and TV makes time fly quickly.Thankx Moss.

Jamie LaChapelle

This was the best experience I have had with a dealership ever!!!! I look forward to doing a lot more business with Mercedes-Benz of Lafayette. The staff was extremely awesome!!! Special thanks to Kim in the service department for answering all my questions and taking such great care of me and my Mercedes Benz. She is the best ever!!!!

Sherita Oubre

Outstanding service & service advisor!

Jo Stokes

Professionalism at its finest! The efficiency of the drop off and pick up process was noted.

Esma Etienne

Mercedes-Benz of Lafayette always gives great service. The staff is awesome. Always makes you feel at home.

Crisler Thibodeaux

Great service dept everyone is so helpful and friendly replaced my front tire in no time and washed and detailed my car before they gave it back awesome place

Rachel Mayeaux

Great experience!

Madeline Suire

Needed to get a spare key for my car. Wasn't sure how the process worked and I thought it would take forever (because no other dealership in the area I've been to has been quick with service). But it was very speedy and easy process and everyone was super nice and definitely made me feel at home. Good service, nice cars, and genuinely nice people.

Heather Lecky

As always, Kim Couvillion made my Mercedes service experience quick and easy!

Jennifer Tucker

Top dollar for my trade-in, didn't spend all day in there, and got a great deal on a certified C300! Couldn't have had a smoother experience!

Jameala Rubin

I had a really good experience with the service department. Management needs some help big time. I was home on leave from the military and I was having some car issues. The entire service department took care of my car last minute with no problems. Overall I’m satisfied with the service I received.

Aaron Arceneaux

Best service dept hands down. You guys are awesome!

Carla McElligott

Great experience with Lacey McCoy Fontenot. She did not pressure us on this decision and was very helpful. Although she is new to this career, she got all our questions answered and she searched diligently for the exact vehicle we wanted. Everyone was very professional, courteous and helpful!

Esther Duffy

I love Mercedes Benz of Lafayette because the workers give you excellent services. They are quick and have you out in a very timely manner. Keep up the great service!

Tonia Davis

Excellent customer service. Staff was very friendly and personable. Everyone was awesome especially Kim

Patricia Gross

My car broke down in Lafayette! Towed to this dealer. Within 30 minutes my car was assessed. I knew going in to it that I was not going to spend a lot of money repairing the car. I walked out with a much better car 4 hours later. Great experience. Great people and the process was effortless! I would gladly do business with them again!

Samuel Wilkins

Great service. Spendy joint

Randy Anderson

In Breaux Bridge for the weekend when check engine light came on. Called late Monday afternoon and they told me to come in at 7:30 Tuesday morning. Took me right in and had me back on the road by 8:30. Staff at Mercedes Benz of Lafayette were very respectful, friendly, and courteous, some of the best I've ever experienced. Keep up the great work and service. I would highly recommend them and would be more than happy to use again.

Ramy Nasr

Excellent service. The team is great and my purchase for a new car was completed seamlessly. Couldn’t be any better!!

Jack Nicholaus

Excellent service.

Cyndi Smith

Loved the Moss Mercedes Benz dealership. Our salesman and everyone involved in our car buying experience was very helpful, knowledgeable, super kind and courteous. I have driven other luxury vehicles but this dealership is definitely a cut above the rest. Can't see myself buying any where else. . . EVER!

Parrish Romero

Always great service! Feel like family!

Derek Dupre

Always a pleasure to work with the team at MBOL. Quick response, valued services, and excellent customer experience. Soon will be in the process of purchasing another Mercedes and MBOL will no doubt be my first choice!

Warren Ray

Outstanding service from Marcelle Caffey. She is very professional and personable. Just what I am looking for in a first class dealership.

April Diaz

Great customer service!!

K Anderson

Great fast service. Everyone is so nice. Love the new building.

Reg Wil

Great service. Chad was awesome.

Susan Deshotels

Had good experience with service department, was very prompt , courteous and helpful, I will be using them in the future.

jim brown

Helpful informative patient No pressure and prompt response and assistance after I settled on my choice Worked me through every question

K Thib

Love dealing with their service Department, they go above and beyond!

Mick Essex

The whole Lafayette team was fantastic. Lacey did a superb job in showing me several models and making sure I left with exactly what I wanted that fit my aesthetic as well as my bank account. Brad in F&I was extremely thorough and got me an interest rate I would’ve never expected to be so low. Even one of the service stopped by to chat just to see how things were going while I waited. Utterly blown away with this whole dealership. Super happy with my purchase

Patty Stalsby

I got an appointment very promptly. The personnel were very friendly and knowledgeable. I was served with great respect.

Kara Guillot

Service was great! I’m very satisfied.

ryan flippin

The service department at Moss Motors Mercedes Benz does an stellar job. They are kind and hard working. They always go above and beyond to make repairs quickly and with precision. One of my favorite things they do is wash my car every time it's serviced. They even get inside the wheel spokes and remove any brake dust.

Kenyatta Bennett

Chad was very helpful and very polite. Overall great customer service!! Thanks!

Clyde Whitaker

I love my new cls550 mercedes benz

Carol Haik

Our sales lady was very nice, informative and professional. The other men who worked with us were excellent also. They were Paul and the concierge. Great experience!!!

Allen Duhe

Awesome customer service at Mercedes Benz of Lafayette. I truly feel like a valued customer, which is refreshing as it’s way above the norm. Thanks to Kim and her crew in the service department and to my long-time salesman, Lester Jones, for always taking top-notch care of me. Rock star sales and service!

Frank Ferrara

Great service and and exceptional staff from Miss Kim Couvillion, to Chad, to Marcelle: awesome

Cristina Thibeaux

I am very pleased with the extended coverage we have in our vehicle. We have recently had to bring in the SUV for debris in tires and had tire replacement with no issues. The staff there is super helpful every time! Couldn’t be happier with their customer service and product.

Britt Roussel Jr

Fast and friendly....you feel right at home. They take care of you top notch

Nancy Sisley

The work was done on time and the staff was very friendly and helpful.

Leecie Kennedy

Love new facility on Johnson St. Went in for routine services and Liz kept me well informed of progress. Love getting a nice clean car back every time

David G Baker

Moss MB service is truly outstanding. Chad Leblanc is the service rep who had my class B ( extended) service done within a few hours. This included changing my tires and an excellent washing/cleaning. Chad is very knowledgeable and courteous as are all of the Moss Motors representatives I was in contact with. Also, I purchased my car (and several others thru the years) from Lester Jones at Moss MB. I've never met a finer gentleman. I highly recommend doing business with Moss MB for prompt, efficient and courteous expert service.

Dylan Heard

Very friendly, very helpful, and very professional!

Chad leBlanc

The entire staff was wonderful, from the porter that greeted me at the door to the guy stocking their coffee who helped me find the cashier, who was delightful and processed me very quickly and made sure that I had a refreshment on my way out. First class establishment, first class staff, and a better than great overall experience. I highly recommend Mercedes Benz of Lafayette.

Greg Zerangue

Great service, Liz was very pleasant to work with! Great experience at the new location.

Cheryl Jones

EXCELLENT SERVICE. PROFESSIONAL, COURTEOUS AND ACCOMMODATING.

Gayle Hanks

I took my car to Moss Motors for a maintenance checkup. Having just moved back to Lafayette from Houston, this was my first experience with Moss Motors. I was extremely fortunate to get Kim Couvillion as my technician. She went above and beyond to make me fell comfortable with what was included in this checkup and how long it would take. Kim even helped me with questions I had about the costs associated with the checkup. She certainly made my first experience at Moss Motors a very happy one. I look forward to seeing Kim again on my next visit. I know she will take good care of me!

Bhyllie Mouton

This was a fantastic buying experience. Thank you Erica and Tony. Everyone went out of their way to make this work. You guys are great!

Ronnie Onezime

Called in for an alignment no problem,in and out about 1 hour. Great Service

Corliss jackson

Awesome service. From all staff!! Top notch service. Chad is the best!! Service manager was great assistant!!

kelly bouillion

Fast and friendly service.. At

Marjoria Trailer

I had an excellent experience with Mercedes Benz of Lafayette. I went in, was seen promptly by Chad. He brought my vehicle in the back, came back out within a few minutes with my diagnosis, put me in a loner vehicle and I was sent on my way. Chad was very professional and he made my experience a good one.

David Lejeune

Service rep Chad most helpful. Explained all charges succinctly and quickly. Loaner auto also made the experience painless!

Aileen Dauterive

Kim in service could not have been any nicer , professional , happy to accommodate. Was disappointed after spending 450.00 on a battery that they couldn’t take 5 mins to give the car a quick wash !

Deon Smith

Chad customer's service is EXCEPTIONAL!!! He is the true definition of how customer service should be handled within a company. However, that service manager is an entirely different story. I care not to even consume the additional energy with typing my experience with him. His entire approach earned him just the way I handled him...USELESS!!! Tip: In order to get respect, you have to give it. :-) Regards, The Sassy Mouth

April Duhon

Treated me like a queen. Very friendly very professional very courteous. Answered any questions that I had and took very good care of me and my vehicle. I will definitely be back

Tiffony Tauzin

I have never been treated like a queen at any dealership, here I was. Hands down to Mr. Lester Jones and Mr. Paul for such a wonderful job and excellent customer service. They have ruined me, in the best way ever, in going else where to buy a vehicle with another company.....so if I could give them more than 5 stars, these two would get 1000000 easily.

robert hebert

Chad in the Service Dept does an excellent job and is a Real asset to this facility. Had issue with bulb in headlight. I showed up with no notice, he got me in and out quickly and professionally. Many times people that do professional work aren’t recognized- Chad is a class act and he has earned my repeat business for this dealership. Good Job Chad!!!

Zain Hussain

Amazing service by Ms. Kim after our car broke down coming from Houston heading to New Orleans! She took care of us like we were family, I can’t thank her enough for the service she extended us. Highly recommended to anyone in the area or driving through.

Davorin Andric

Courteous and friendly stuff took care of my wife’s car quickly.

Ramesh Kolluru

Very courteous, efficient, and helpful. Service Advisor Mr. Chad Leblanc personifies professionalism.

Tersya Smith

I had an excellent experience. I got everything I wanted in my dream car for an excellent price. She rides like a dream. Mr. Bill is Awesome!!! Thank you. Bill, Tony, Brad, Bryan- he knows his Mercedes Benz!, and Don. Friendly, helpful, knowledgeable. We had a great experience.

calvin oliva

These guys proved that Mercedes is not just a name but a brand. 10/10 in all areas as they made my wife and I comfortable and did all they could to make sure we were satisfied in all possible ways. Never once did we feel pressured to buy anything and multiple times we were thanked and given handshakes.

Ida James

It was satisfying.

DeezMakeNoSense

Amazing customer service, highly recommend.

Natalie Awad

I had a wonderful experience at Mercedes-Benz. I called on Thursday morning about a broken taillight. By Saturday at noon, the staff at Mercedes-Benz ordered me a new part and had my car fixed. I appreciated the swiftness of their work and their professionalism. Special thanks to Patrick! I would trust your vehicle with them!

Jerry Guilliot

As usual this was a very pleasant experience. Is the reason I will always be sticking with Mercedes-Benz. The service was exceptional, it was one time, my vehicle was clean and the servers personnel were the outstanding and friendly as usual

Ann O’Bryan

Best Mercedes Benz dealership ever. I can hardly wait until I can take my car back in for service love the service department .

Bryon Guidry

I had such a great experience with this dealership. My Sales person Tuyet was amazing and strait forward, and the entire sales team worked hard to make sure I was happy with my purchase.

Connie Leblanc

Salesman was great, sales manager was great. Salesman was very patient and helpful. A little confusion in getting the car released into my possession but it all ended well.

Carl Benoit

Very courteous and professional!

A L

We were not only “just browsing” but we were looking for a specific model of vehicle. But we stopped just to see what was there even though they did not have the specific model car we were scouting. Rocky, our salesmen, was AMAZING! He did not “use car salesmen” his way into our day. He let the car, place & price speak for itself. This experience was NEVER pushy, not once. Rocky & the crew at Mercedes we’re so relaxed & laid back. We disagreed on the price of the trade in. He went back with our desired number & said “Ok, we worked that out”. And then we shook! We pulled on the lot around 1:30. We were finished with the entire process before I had to pick up the kids from school! THE FASTEST I HAVE EVER BOUGHT A CAR!!! I strongly suggest going check this team out! They sell more than just Mercedes. (I did not buy a Mercedes)

ronica Mickey

I Love it,,,Friendly atmosphere, the employer were courteous.The waiting area was very comfortable and clean,Yes, I loved it.

Jan Broussard

Everyone that I have came in contact with at Moss Mercedes Benz has been more than Gracious and Accommodating. From Sales Dept. And Service Department as well.They truly have the Customer's Satisfaction there number one priorety.Everyone is very knowledgeable , Professional, courteous and follow up with any questions or concerns.My experience has definitely been a 5 Star.

Jennifer Leigh

Fantastic and friendly service. Mitch was especially helpful and I was well taken care of. Everyone I encountered was amazing and I could tell they truly cared about their customers. Thank y’all so much!

David Craig

I was traveling on business from Houston to several plants in LA, incl. Broussard, Morgan City and Port Fourchon. Upon entering LA just at the border, the vehicle started tripping alarms, from battery lights to suspension systems being inoperable. My first reaction was to buy a battery to use to jump the vehicle in case of an issue (it barely cranked after getting gas) but I just googled nearest Mercedes on a whim. I called your store and begged to have it looked at immediately, as I thought it was just the precursor to a dying battery. The real issue had not been identified yet, but was an issue that has persisted for years with some moisture in the control unit. Since that was going to require a longer service than just replacing the battery, your team helped me with a loaner that I’d drop back off on Friday as I was driving back through. Liz and the service team were great. Truly distinctive and earned my business, even if I choose to buy Mercedes again. I’d drive just to buy from them. David

Toni Davis

Service at Mercedes is Excellent! Mitch is always so nice and accommodating. I was very pleased!

India Decuir

Mike my sales person was on his job and so was Paul. Recieved the vehicle of choice in less than an hour.

bryant dronette

The service department was professional, courteous, and met my exact needs.

Sara Coker

Customer service was excellent during my last service visit. They were super helpful and very accommodating!

Justin White

The service team was excellent, they handled all of my issues professionally and quickly. Big thanks

Steve Mier

Awesome Service...everyone is always so friendly

Anne Watson

Great service as usual!

J Rigaud

Always love the smiling faces at Mercedes-Benz of Lafayette. The staff is so friendly and knowledgeable! When I walk in I’m greeted by name and even my sales lady, Ms. Jennifer, came by to tell me hello. 06-13-19 went in for a routine service. The car was ready before the time they promised, they supplied me with a loaner car, washed mine, and schooled me on some of the car care products. Everyone was so nice and helpful. I can’t say enough good things about the crew at MB of Lafayette!

Jo Gosa

I had the B service. Everyone at Moss Motors were more than helpful. Chad was awesome. Truly appreciate all he did. My car looked better coming out, than going in for service. Thank you Moss Motors

James Williamson

The Service team at Mercedes Benz of Lafayette (LA) is the reason I will continue to do business there. As always, impeccable!

Clifton Shepherd

Shopping and buying at Moss motors was a pleasant experience. Jason and Billy in Mercedes communicated well and were very professional and helpful. I would not hesitate buying again from them and I would not hesitate recommended. Clif

Jericka James

I flew in from Jamaica last night. On my drive home, my tire pressure message came on. I arrived at Moss Motors at 8 am to receive a loaner car and head to work. Unfortunately, loaner cars are not issued for tire replacement. However, the service advisor replaced my tire in 30 minutes and I made it to work on time. Amazing job Moss Motors Lafayette!!

Pat Hill

I very please with the customer service at MB. They are always very friendly and courtesy. I am big on customer service and communication and the service staff (especially Ms. Kim Couvillion) have exemplified awesome customer service. She goes beyond great measures to ensure that I am taken care. Awesome service department since coming from Texas.

Cory Rahm

Was in and out and taken care of every step of the way. Everything was at my convenience and was never rushed or had the feeling I was being rushed. Very polite staff and very friendly. Thanks, Kim Couvillion you’re the best.

Juniors Wells

Friendly and fast

Judy Leggett

Great Service Great new accommodation and showroom Excellent service from all personnel Thanks

felicia harris

Moss Motors as a whole is awesome. As a single woman who travels extensively for my job, convenience means everything to travelers. I had my Benz stop on me and within 2 hours the tow truck arrived and my day at the spa began at Moss Motors when Chad called me in a very short period of time informing me the repair needed on my vehicle , his follow up process super exceeded my expectations and the pick up was quick and easy. Thanks Moss Motors for having superior staff like Chad. With service like Chad gives Moss Motors can only grow, I’ll be back.

Steven Savant

Kim and the MB crew always take care of me and my GLA!

Blastoise Kids

Always friendly, prompt, and courteous. I feel they understand that customer service is just as important as quality work. I’ve been very pleased the past two years with their work

Jennifer Long

Excellent service & friendly staff

Michelle Bernard

Super friendly staff! Service was quick as possible and they made sure I hade a vehicle to use so that I wouldn’t be inconvenienced in any way!

Kimberly Bize

It feels like I’m visiting family when I go there! Mrs. Jenn is an awesome person, and is always very helpful! Definitely will be buying another Benz in the future

Carlos Boudreaux

I had a wonderful early morning experience from beginning to end. Chad thank you very much for the courteous and timely service I received Saturday morning. My car was ready at the exact time you told me it would be, and I made my flight in plenty time. I’m so appreciative for the great service I received at Mercedes-Benz of Lafayette. Sincerely, Ms Carlos Boudreaux

SHELBY WILLIAMS

The team at Mercedes Lafayette provides top notch customer service, they always go above and beyond to help us.

Tom Schasteen

1/30/2018 I had Service A done for both of my ‘13 C250 and ‘14 E350. The service managed by Chad and Sonny. I couldn’t ask for better professional treatment by these two men. The service was exemplary! Both cars were completed on time and withe loaner car, everything came out to be perfect. I am totally satisfied. My expectations were handily met if not exceeded. Chad and Sonny were fantastic! No wonder I keep coming back to Moss for servicing my 3 Mercedes! Good job! You are highly recommended.

Tiffany Pontiff

Great service!!! Sonny and the service manager were very helpful in fixing the opening issues with the hatch back. I had a great experience visiting new facility and all the staff was very informative.

Phebe Hayes

Chad and the Moss Motors Mercedes Benz Service team were awesome! I’m very grateful for their professionalism and efforts to be of assistance. My car runs like new and the issues we were having with it have been resolved to our great satisfaction. Thank you! Phebe & Harold Hayes

Gwen Kennedy

Great service, communication and follow up opportunities

Ashley Thibodaux

Great service! Expedited my request to the fullest extent of my expectation.

Dylan Boudreaux

Incredible experience. I was greeted in the parking lot and my sales rep immediately got the keys for me to check out the car I was looking for. The dealership was IMMACULATE. Front to back. I could have eaten food off of the floor. Everyone was extremely friendly, and I’m pretty sure every employee greeted me and it was extremely pleasant. They were willing to make a deal with me for the price I wanted.. and even knocked off some fees for me to walk out of the door at the price that I asked for. I seriously could not have asked for a better sales experience. As a former auto sales professional, this is how it’s done. 10/10. I would recommend this place to anyone!