Reviews of Mercedes-Benz of Baton Rouge (Car Concessionaire)

Daniel Vicknair

I have had quite a few experiences at this place and I can tell you that the service is usually really good. They were awarded with the service award for the last couple years for always being there for there customers. The card are completely up to your opinion. That's just something you have to work out on your own because you need to be ready to pay for the maintenance for the car. They can be expensive to okwn but you now the Mercedes name. So why the 4 stars but the questionable review ??? Well let me tell you, there's always someprice to pay and for this company and this location that price is very LOW compared to other car companies which have compatible vehicles. The Times that I have have been here the people were great.

Billy Willoughby

Had car serviced and Service Advisor Josh keep me well informed and was very helpful. I like their use of text messages to keep you updated

Scott Price

Don’t trust them. Especially yankee Tom who thinks he knows everything. If your overpriced car breaks down you are to blame.

Casey Fetterolf

Service is always top notch and on point! My service advisor D'Arcy was excellent!

Jani Care

The service I received today was just like the past 8 years I have experienced....... fantastic!!! If you want to deal with a top notchd automobile, get you a Mercedes Benz. If you want to deal with people who actual care about superior customer service only deal with Mercedes-Benz of Baton Rouge!!

Randy Carrier

The most professional and friendliest group of people we have ever had the pleasure of dealing with. We will definitely be seeing the great people of this dealership more in the future. The best sales and service ever!

Tyeasha Bradford

Mercedes Benz of Baton Rouge was very courteous and professional. Deorsay was great. He made sure to keep me in the loop with everything from beginning to end. He would reach out to me before the insurance company do. Great customer service!

Lashawn Stewart

Excellent service. Josh gave me his cell in case I needed help at anytime. Exceptional !!!

Barbara Chidinma Nzegwu

my siblings & i went there on Christmas eve to purchase a car for our father’s 60th birthday present. we were treated very well. our salesman, mason was very patient. he gave us many options and allowed us to take our time to make a decision. the manager brice, was also patient and negotiated well with us to come to common terms that we all agreed upon. we didn’t feel any discrimination. we have to come back to pick up the spare key which was kind of annoying but otherwise, it was an excellent experience. we were all very happy with what we got and most importantly, our father was super surprised & beyond thrilled. first NEW car of his life. we’re so grateful to God.

Serena Wiggins

Mr.D’Arcy did a great job of taking care of us throughout our repair process.

Laura McClendon

Mercedes of BR has impeccable service. Service advisor D’arcy Hines always goes above and beyond to accommodate.

dwayne shelton

Just bought a 2020 GLE from the Baton Rouge location. Josh our salesman was great and my wife loves the car. He was super helpful in finding the SUV with the specs she wanted.

Shan Russell

Great service experience at Mercedes Benz of Baton Rouge. I was in and out in a timely manner and was kept up to date on everything relating to my vehicle. The dealership was very clean as usual. Victoria Vick was amazing and was very helpful and knowledgeable regarding my service. Thank you!

Tara Lee

Friendly, Professional and Luxury all the way down to the Service Department

rmoore1950 .

Very positive experience. I was greeted as soon as I stepped out of the vehicle, and promptly taken care of. Everyone was friendly, the coffee and cookies were awesone. Tasks was completed promptly and Marjorie was very knowledgeable about what was found and corrected. I give you guys an A+!

Peter Ordoyne

My experience with MBOBR is always great. Everyone is always pleasant and ready to do anything for you. Andrea is Awesome ! ! !

Daniel Mizell

Upon arrival under Drive in . Had a person greet me as soon as I opened my door. This person checked my 2018 GLC 300 in right away very impressive . I was shown the waiting area as well which had everything you would expect coffee water sodas fruit breakfast muffins and yes even ice cream area was super clean . Bathrooms were very clean . The advisor was super nice . Wait time was very short getting car serviced on a recall on a seat belt safety latch that the dealer took care of . Highly pleased with everything and the personnel that make up to run Mercedes Benz of Baton Rouge La thank you . Daniel Mizell

Regina Enwefa

The people treat you like family. They are very friendly and knowledgeable about the different types of classes of Mercedes and many of them actually drive the cars so they are able to provide you their own personal experiences with the vehicle. The dealership is clean and full of resources. Now they have added an excellent stress and relaxation full body massage chair that will make you want to stay there forever. I love the dealership and would highly recommend it to others. Mercedes of Baton Rouge is truly there to serve you and most of all the community. Go Mercedes of BR!

Mr Donald Hill.

Honored what they stated as far as the price that they gave up front. Tried to bump me up about 150.00 More however after I reminded them of what they told me they went back to original number I would get it in writing from them first Little hard to do business with.

Ryan Lips

Andrea was very transparent and helpful throughout the process. Highly recommended.

Sandra Waire

Awesome service team! Thank you for offering the valet service and taking great care of my vehicle!

Dionne Chouest Austin

I was very pleased with the customer service. Joshua Hartt was great! Very professional.

Steve Marks

Mercedes Benz dealership in Baton Rouge has really nailed the customer dealership sales and maintenance experience . Andrea Is extraordinarily knowledgeable thorough , attentive and prompt in responding to all needs and concerns.

GGCC Ministry

Salesperson was Amazing! She was patient and caring...will recommend to everyone!

Andre Anderson

Very fast and efficient. Found a mistake that another MB service made & corrected at no charge. I will definitely make the drive again from Lafayette. Didn't give five stars because everyone can improve somewhere

Ebonie Guillory

I went in to get my car serviced everyone was extremely welcoming and friendly. Ms.Danielle took great care of me with this being my first Mercedes I didn’t know what to expect. Everything went awesome glad I choose Mercedes.

Thomas Dubroc

We had tried MB in Metairie 1st but it wasnt a positive experience.We opted to drive to Baton Rouge where we purchased our vehicles. Very happy with everything except the drive lol!! Wish Metairie MB would learn something about how they lost my 2 sales.

Candy

Nothing but wonderful experiences with this dealership from service to a new purchase. Highly recommend.

Susan Abels

Josh Marchand always provides the best customer service! He communicates effectively every step of the way. He also went above and beyond yesterday by going out of his way after hours to deliver my garage door opener that I left in a loaner vehicle. Not too many people these days would offer to do that. It was truly appreciated.

Darren Elvy

Great service! Totally enjoyed the courtesy car, GLA sports while the sprinter van was being serviced. But first before I took courtesy car, service lady was great and helpful as there were a lot of features on the car that I was not use to or didn’t know about it. Thanks for the help. Cheers

Michelle Austin

Great experience! Friendly, competent staff with focus on customer experience.

Tim Rodrigue

Loved working with salesman, Allen Misher! He helped us in our decesion to move from a BMW to a Mercedes Benz. We look forward to excellent service! Thanks Allen, for your care and support!

Johnny Wheeler

Had my car serviced. Everything was fine. The loaner was ready when I got there. This was my second time working with Josh. He was great.

Markita Thomas

Loved every moment...The whole Benz of Baton Rouge team (No matter their position) made sure I was being helped!!!! What a AWESOME TEAM!!! Josh M. Was a dear!!!

Jay Lew

Best Customer service. Very Friendly. Also, love cars. (Car Fanatic)

Jeanie Burns

What can one say about a dealership that is to perfection! Andrea was wonderful to deal with when I needed routine maintenance on my GLC. Everyone including dealership staff--who have nothing to do with the front office-- have stopped to ask if I am in need of assistance. The dealership is very professionally run, and the staff and environment makes the customer feel comfortable. I have dealt with many high end dealerships, but this is by far my favorite!

James Sypsa

Gotta say my experience with the gang in the service department is by far the best dealership experience I've had in Baton Rouge. I'd label myself a solid PIA when it comes to maintenance and knowing what's going on with my vehicles. Marjorie was beyond great. Daniel, Austin and the rest of the techs (sorry I don't know everyone's name) are the absolute best wizards with German gear. Well.. second best after me, but for the sake of this review - the best. Great job, guys.

T Kamichelle Allen

You guys are the best! Thank You for always accommodating and respecting my busy schedule by getting me in and out. Also, a very special Thank You, to my Service Advisor, Mr. D’arcy Hines, he always comes through for me. He is very knowledgeable keeps me informed and updated about my vehicle through every step of the way.

Deidre Boults

The Service Center provided exceptional service. Joshua Marchan was very professional and kept me updated with the status of my vehicle while the work was being done.

Carmen Bradley

Excellent car buying experience. Thank you Scott McDaniel and Anthony Peters for your time and expertise.

Naydean Ruffin

My experience at Mercedes Benz of Baton Rouge was awesome! Everyone was very helpful especially my sales representative Matt Hill. He provided me with all the details related to obtaining my vehicle. He is very passionate about his job and was a pleasure to work with and made the process painless. I was looking at vehicles one day then riding out the lot in a GLA 250 the next day! I’m rating my experience as 10/10!!!

Rob Dube

We are a touring rock band with a Mercedes Sprinter 2500. When we need service, we need it same day, and we are tight on money. This dealership took us in same day, diagnosed the problem and turned us around in no time... awesome service, knowledgeable, and no "voodoo" complicated explanations. When I had additional questions, they answered them all... I felt great about the transaction and left happy. BTW they get the extra star because their hang out is top of the line... GREAT place to wait to get your vehicle fixed. My service advisor Marjorie was VERY helpful, and helped us with some additional things we didnt even expect. PROPS!

Daniel Bergeron

I've never experienced a more welcoming and professional service experience than here at MB of Baton Rouge. Each and every person I have come in contact with has treated me as a loyal customer and has made every effort to satisfy me 100%. Dan runs a top-notch service department and D'Arcy, my service advisor, kept me updated with the status of my vehicle and made any accommodation necessary to work around my schedule. Truly the best service experience you can receive over any other dealership in the area.

M J

Rude staff members. Just because they are not “on the clock” in the building, when staff is representing a dealership in public they should act more mature and respectful. Unfortunately, could not get the ladies name as she was too busy yelling and throwing arms in air while her coworker looked on and laughed at the antics.

Fisher.man@gmail.com Hunter

Would have been better but receptionist did not give complete message to Service Writer.

Francessca Howard

My experience at M B was amazing duing my visit. Josh is awesome asset to your organization.

Ginger Veronica Harris

Really enjoyed the courtesy vehicle whilst mine was serviced & rep was very attentive to my wants. Thanks!

Erica Brown

Service was GREAT! EVERYONE is always nice and friendly at the Mercedes Benz of Baton Rouge dealership. Josh provided friendly service I rate them a 5.

Vito F

While in town for work, my wife’s Mercedes had a technical issue come up. Seeing other positive reviews, I felt comfortable taking to Baton Rouge MB (we had the option of taking it to NOLA MB). Scheduling was a breeze, and an appointment was made for the next day. They encouraged us to use the shuttle they offer while the car was being worked on. The shuttle will drop off/pick up anywhere in Baton Rouge while the vehicle is serviced. I thought that was a nice bonus. My wife and kiddo dropped off the car. Wife says customer service was excellent, facilities were great. Everyone was extremely helpful and offered to go out of their way to make her wait pleasant. Apparently the technical issue had resolved itself, but a thorough check was done anyway. While there I had them provide me an estimate for other work I was considering, and the estimate was very reasonable considering the fact it would be dealer service vs an independent or doing the work myself. YMMV for more extensive service, but based on our first experience we will absolutely return for our MB needs when in town.

Cynthia Brown

Andrea Bridwell was my service advisor, she was attentive and very helpful!!! The repairs to my car on battery replacement was prompt and timely... Thanks Guys

michael Taylor

No place I wouldn't go

Brandalyn Anderson

A great experience! The staff was very polite and knowledgeable. Mason and the new hire (sorry for forgetting his name!) did everything they could to make sure I drove away with the car I wanted. I would highly recommend this dealership to anyone looking to purchase a Mercedes Benz!

Dawnelle Alexander

Excellent Service!! I was well pleased with everything. If you're searching for a nice vehicle I advise you to visit Mercedes Benz of Baton Rouge. You can ask for Matt Hill and he'll have you driving in you're Dream Car in no time!!! Josh who did the service aspect of my vehicle, did an exceptional job as well!!

katie fuselier

I love Mercedes of Baton Rouge! I was able to trade-in my lease car and get another one even though I live in Austin! They delivered my new car and picked up the old car in just a couple of days after I selected it! The whole process is much simpler than going into the dealership!

David Boudreaux

They took very good care of me and my SUV, from the waiting area, to having your vehicle cleaned before you get it back. They keep me informed of what they found wrong and how the repairs are coming along. I have no problem dealing with Baton Rouge Mercedes, you get what you pay for, great car, great salesman , great service, I'm happy !!

Maria DC Gregorio

I scheduled my SUV to be serviced at the Mercedes Benz Baton Rouge for the seat belt safety recall. I rolled in at the dealership yesterday Tuesday, May 14 and was immediately greeted by Service Advisor Andrea (Awesome!). Alas, my appointment was not until Thursday, May 16. Andrea suggested to look if they have the parts and see if they can work on my car. They did! (This was Double Awesome!). Andrea, you rock! She ushered me to Danielle who was assigned as my Service Advisor. Danielle took over at that point and made sure I was comfortable with the wait (I opted to wait). The lounge was stocked of muffins, fruits, excellent coffee selection and cold drinks. The free Wi-Fi was very helpful to get my work done. The work was completed within the estimated time (and to think they just squeezed me in!). They even adjusted my clock to show correct time (I got tired of following the DST exercise sorry). What more can I ask for? I laud MB BR for their excellent customer service skills. Everyone I met were nice and polite. I highly recommend this dealership! I am embarking on a long drive shortly after this note to Houston, TX and then proceed to California. It is reassuring to know that the seat belt mechanism safety recall has been taken care of. Thank you to everyone at Mercedes Benz Baton Rouge!

Daryl Battles

I drove 8 hours to be serviced by Mr. D'arcy with Mercedes Benz of Baton Rouge . Great job! Thanks again

Jimmy Gatlin

My Mercedes Benz dealer was very helpful with my problem I had with my GL. It was at the dealership for over six days. They were not able to determine what was causing my complaint with the vehicle. Going into limp mode without any indication on the dash. They did all they could with the limited info. I had a courtesy vehicle for the whole time it was in the service department. I was very thankful for the use of this new vehicle. I picked up my vehicle at the dealership to take it home. The only complaint I have is that I feel that since the vehicle was there for about a week it would have been nice of them to return it back to me as clean as it was when I dropped it off. Just a courtesy clean of the outside would have been very nice and appreciated.

niesha taylor

My salesman was Mr.Anthony Peters. He was awesome. I was actually surprised with how patient he was since I can be pretty picky. Took me almost a week to decide on a vehicle and he was very patient and professional the entire time. I am very pleased with my experience.

Greta A

Everyone was very friendly and extremely helpful during the pricess of buying our new vehicle. Anthony, our salesman worked very hatd to do what was best for us. We really appreciate all he did for us to purchase our vehicle.

Valenssia Birmingham

Mercedes Benz of Baton Rouge has a wonderful team. Ron Escoe helped me every step of the way. I told him what I wanted and did not want and he delivered! I love my new 2018 Benz CLA 250

Terany Goldsby

Aaron was very helpful and made my car buying experience really easy!! Thank you so much!!

A M

Experienced great service when I had to bring my car in for same day emergency service. Appointment and the service was done quick. I applaud the quality service done by the Service team and my Service Advisor Andrea Bridwell. Keep up the great work!

Stacy Stewart

I would pass up 10 Mercedes dealerships to get to MBOBR again. The customer service can't be beat both during and after our purchase. Our salesman, Brice, was patient during our test driving of multiple cars until we finally decided on our 2018 GLA. Financing was also painless with a rate that I was extremely pleased with. Service after the sale WILL be the reason I will return to this dealership for my next purchase. Josh Marchan is our service advisor and he is incredible. We had a chip in our glass from interstate traveling... Not only was the repair done to perfection and timely, it was done beyond our expectations on price. Josh sent a valet service to deliver a loaner Mercedes to our home in Mandeville and brought ours back to the dealership for the repair work. After work was completed, our car was delivered right to our door. Same holds true with our first scheduled maintenance check. Mercedes Benz of Baton Rouge has exceeded our expectations on every level! Thank you, Stacy Stewart and Leslie Bopp

Kim Christiana

Great experience! And Trey was awesome to work with!

Mitchell Garlington

We are well pleased with MB Baton Rouge sales and service. Have been frequenting here for almost 10 years.

Hope Miller

I LOVE EVERYONE HERE. !!! THEY ARE VERY LOYAL TO ME I WILL ALWAYS BRING MY MERCEDES TO THEM .

fred johnson

The absolute best customer service I have ever experienced in an automobile dealership. The service personnel did everything humanly possible to get my vehicle back on the road. We had our vehicle towed to their dealership from 140 miles away. They got our vehicle in to diagnose it within the hour. The part took a few days to arrive but the vehicle was completed upon my return. They worked diligently with the dealership who installed the part prior to my breakdown. But to no avail. Upon my return flight they had a car waiting for me at the airport. I was able to pick up my vehicle and drive back home to Florida. Thank you so much. Mr. Fred Johnson

Joyce James

Excellant Customer Service D Arcy is the best I always get a loner and the young women who assists me should be in Sales She is amazing !

Adrienne Jolivette

Very nice people! But I think they could take a little more pride with the presentation of the cars. My inspection sticker is literally hanging on by a thread. Come on man. They should have taken care of that. It looks trashy. And I'm missing two stem caps on my back tires. What happened to those? There's also chipped paint on my hood. Very small, yes. But on a 2018 Mercedes. I expected more. My first Mercedes experience should have been better. Maybe next time....

ryeon lewis

Because I plan on getting a Benz very soon and I love the architecture on the building but in all actuality you could put a bunch of Mercedes's in an abandon lot and they would still sell lol

Mary Calvaruso

Thanks Mercedes Benz of B R service dept for taking the time to put four new tires on my car when my appointment was for a recall only. Kudos to Andrea Bridwell my service adviser, for making it all possible. Andrea is always so sweet and accommodating. Thanks Andrea!

Tanisha Dillon

My experience on yesterday with the service department and my advisor Andrea was excellent!! Everything and more was taken care of!! Awesome job!! Thanks again!!

Barbara Landry

Gratitude & thanks to everyone who attended to me today

Nina Cuti

Josh at MB was great. Kept me informed of the progress of my car being repaired. Easy transition from loaner car to my car. My car runs perfect now. Thanks josh

Royale Rose

Brice Gray was the Worst Salesman he was horrible and rude he rush the whole sale in a uncivilized manner! We purchase a Glk 350 maybe the commission he received wasn't as bigger than he is use to earning! I have been in Sales for years! I'm a Sales Manager at a Major Technology Company and everything about his presentation was totally off I was truly Shocked and Disappointed! We also gave addition feedback via email Internet Sales Department!

Karin Halvorson

Brice Gray was wonderful to work with. After contacting MBoBR online, an agent promptly reached out to me. I worked closely with Brice to come to an agreement on price and drove up to BR ASAP to purchase my vehicle. Upon arrival, I was greeted with a smile. The process of paperwork, checking my credit, and signing the contract was smooth and efficient. I was given personal instructions on all the amazing features of my new car. I felt very comfortable leaving the lot. Everyone was knowledgeable and courteous. Another plus was I donated my old car and MBoBR is allowing my old vehicle to sit on a side lot until it can be picked up! When I’m in the market again, I’ll reach out to this group first.

Katrina Sulcer

Josh M. who works in the service department gave excellent service. Matt Hill who sold me my car 2 1/2 years ago was very cordial to me during my visit to Mercedes Benz. I’m looking forward to purchasing a new Mercedes Benz later this year.

Dan Steinborn

I had to take a moment and share my high regard for your dealership and our sales representative Mathew George. Everyone else we encountered at your dealership was very friendly and professional as well. We were an out of state buyer and Mathew not only accommodated us but also took care a local friend who came by to check the car out before we flew to town. Much to our appreciation Mathew did 100% of everything he said he would do to have everything ready when we came to town which allowed us to take care of business in a timely manner, enjoy some local Cajun food, and get on the road in the purchased vehicle back to Texas. I would highly recommend Mathew and Mercedes-Benz of Baton Rouge to anyone else based on my experience!

Cassie Reid

I had such a fantastic experience with Brice Gray in internet sales. I found the exact vehicle I had been looking for and worked out all the details with him before traveling to BR to sign the papers. It took thirty minutes max and was the most painless car buying experience in the history of the universe. The people at MBOBR were lovely and the dealership is super inviting. It was worth the six hour round trip drive!

Rachel Ishofsky

What an amazing team of people!! We were having trouble with our Mercedes sprinter while passing through the area, and they not only squeezed us in, but made us and our dog feel amazingly at home. They gave us a loaner car and really took their time diagnosing and fixing the problem, going above and beyond every step of the way. Everyone there was great, but D'arcy and Brandon in the service department were especially wonderful. So grateful to the whole team!!

John Andrews

We contacted Mathew George about an AMG G63 he had on the lot. This was a Saturday afternoon. By Monday afternoon, we had all details worked out and he delivered it to us Monday night. We were 6 hours away.... He went above and beyond via text and phone calls to make the deal as seamless and efficient as possible. He was also an absolute pleasure to deal with. I'm sure he didn't get home until well after midnight from the delivery. The vehicle was exactly as promised. Contact him for your Mercedes-Benz purchases. He knows how to treat his customers! Thanks again Matthew!

roosevelt stevenson

The consultants were friendly and helpful. Will be returning for all my needs.

Vaughn Weaver

My buying experience with Mercedes-Benz of Baton Rouge was exceptional and a smooth process. I’m extremely satisfied with the professionalism, friendliness and customer service.

Cindy Kuhnau

Repairs take a long time and are very expensive. Staff members are professional and pleasant to deal with

Raymond Myers

Josh Hartt was the salesman on both of our cars and he was absolutely amazing! Definitely not your typical salesman. He was very diligent in working on our specific needs and showed a vast amount of interest in helping to find us the perfect Mercedes Benz. He was great at answering any and all of the questions we had! Once we told him what we wanted and could afford he made it happen. My wife and I will never buy a car from any one or any where else! Thanks josh! Ray and Cadie Myers

Alan Givens

Mercedes-Benz fo Baton Rouge DELIVERS and Aaron Heflin is the MAN!!! Recently I paid a surprise visit to my 84 year old father in central Louisiana. He advised me he wanted to get rid of his 2016 Mercedes and get the 2019 model. We went to the local dealer and they gave us a price of roughly $44,000 for the car. Something did not feel right to me from the moment we meet with the salesperson. He had that hungry I have a large fish on the line look. When I tried to negotiate the price they simply would not budge and were high pressure. When I left that dealership I called three other Mercedes dealerships. Dallas, Shreveport and Baton Rouge. Well all of them were much nicer to deal with but ultimately Aaron Heflin at Mercedes of Baton Rouge gave me not only the best price but the best service He even delivered the car to my father that night in the middle of no where and about 10 PM. Talk about going above the call of duty this young man offers what most young people are lacking a lot of today. Some get up and go mentality and great customer service. I would highly recommend if you don't have specific sales person you deal with, Aaron would be quite the catch and obviously regardless of where you live they are worth talking to. Did I mention he also saved me $4,700 and did not look at my dad like a tasty meal! He has also followed up after the sale! Thanks again to Aaron and the other staff members at Mercedes-Benz of Baton Rouge!!

Chris Jensen

Apparently my four year old Battery died. I called the Mercedes Benz Road side assistance and the very polite and knowledgeable agent told me a local technician will contact me within 30 minutes. the technician (named Todd) called me in about 5 minutes. Todd had explained to me where he was and gave me an accurate time of his arrival at my car. Todd arrived with the New Battery in hand and was very efficient and knowledgeable about the procedure. he explained to me each step as he performed the change out. 20 minutes later the car was up and running. Cherry on top was that it was all covered by Warranty! MB stands by their vehicles and backs it up with the warranty to prove it!! Well done Todd! Well done MB of BR Chris Jensen

Oliver Grantham

I had an A/C problem and D'Arcy Hines got me in and out in one day. D'Arcy is an excellent service adviser and always very friendly and very knowledgeable of the product.

Dr.David Cheatham

Hands down the best Mercedes benz dealer in the US. Timothy "Scott" McDaniel Commercial Vehicle Sales Manager is the best guy to deal with. Will buy again!!!

Danielle Pierre

Service very unprofessional. Brought car in for oil change & Diagnostic. Kept car for over 6 hours. Luckily I decided to call to check status of vehicle only to be told nothing was completed, not even an oil change. Customer Service Tech was very rude and told me to pick up my vehicle. No apology or explanation as to why after 6 hours my vehicle was untouched. Simply told to bring it back if I wanted my vehicle serviced.

Toby Stanley

If you are in the market for a new vehicle, Mercedes Benz of Baton Rouge is the place to shop. Modern state of the art facilities, and a team of friendly knowledgeable employees. I would recommend connecting with a salesman there by the name of Ken Posey. In my opinion, he is the absolute best, and has been a pleasure working with him with my most recent purchase as well as the past. He is very informative, and makes sure to give me the best deal. Look him up!

Lloyd Walker

Great place with friendly people. First class all the way

Nicole M

D'Arcy always provides top-notch customer service! I never mind making a service appointment at MBOBR. Attentive care with great communication. Thanks!

Techelle mills

The staff is very friendly works hard so you can walk away feeling great. My salesman Josh Marshall was the best he didn't give up on helping me even with the mess I was in. He helped me into getting in something that is reliable and at a reasonable price. I look forward to doing business in the future.

Danielle Thomas

I had the pleasure of doing business with Josh on Saturday. He is always amazing!! Thank you so much for amazing and timely service MBOBR!!

pangris .

Amazing massage chair in service dept while you wait

Fernando Puebla

Scott was very patient and respectful, he answered every question with a smile on his face.

Rachel Johnson

I would like to thank Mercedes of Baton Rouge. About a month ago, we stopped by a little before closing time (about 5:45) on a Saturday night. We were looking through the windows of vehicles and when no one came out, my husband went in. He told the sales lady in the showroom we wanted to look inside one of the vehicles but not drive it. As I watched all the employees drive out of the parking lot (about 5:55), she told him all the sales people were gone and he could come back Monday at 9 am. We decided to give our business to Jaguar and I absolutely LOVE my new vehicle as well as the service we received there. Jaguar wasn’t even on our radar but thanks to the lack of service at Mercedes, we are now huge Jaguar fans.

Jennifer Allen

I purchased a certified used car from this dealership from Florida. The car had water damage that was not disclosed. I took the car to Tampa Mercedes who had to replace trim parts on the car and do paint correction to remove water damage. Baton Rouge Manager Brice would not take care of this and we are forced to get an attorney to fight it. Don’t buy a car without seeing it from these people, they are not honest people. They sell cars with damage without disclosing it. I tried to reach the owner but he was not available and I was told he will not do anything. $6k later in damages being paid to Tampa Mercedes plus the attorneys fees is insane! Don’t make the mistake I made. I have purchased a Mercedes previously and this is not how the brand usually works. Very disappointing that something that could be easily fixed is turning into a battle with attorneys.

Marlin Daniels

Great dealership experience with Josh Hart. My wife and I appreciate everything he’s done. Always nice to see someone generous when dealing business at a dealership. 5 stars all the way!!! Go see Josh he will definitely not disappoint!!!!

Haley Polotzola

The staff is very friendly and so helpful. I will continue to service my GLK 350 at Mercedes-Benz of Baton Rouge!

Rick Maynard

Great experience. World class service. I was greeted and treated with respect. I was in and out in a reasonable amount of time and i highly recommend MB of Baton Rouge

Lincoln Tomkin

New in town. Called to see about getting some routine service to my Benz which I purchased out of state. Ended up taking it to the elsewhere because the service department person on the phone at this location seemed to be bothered I wanted to ask some questions about their shop before scheduling. The dealership where I purchased the car offered several transportation options in house --including complementary Mercedes rentals through Enterprise and this location does not. I was just trying to plan appropriately in advance since I only have one vehicle. This wouldn't be an issue for someone with more than one car.

Patsy C

Great service! I did not have a scheduled appointment but the Service Advisor, Andrea, graciously greeted me and explained that there would be a wait. It was not long before she checked my vehicle in and explained in details my options. Also, she would come periodically to let know how things were processing. This was really a great experience.

toni b.

Victoria Vick is my service advisor and she sent someone from MB while my truck was being serviced, to another facility in town, to pick up my tire and rim and they put it on for me in time for my pick up. Had this of not happened, I probably would have had to wait until after the weekend to get my tire put back on due to a conflict in the other facilities schedule. Thank you for taking such great care of me this week. I definitely loved the experience.

Johnnie Bond

Diarci always does an amazing job! His customer service is A+++

Keysha Paul

My Service Advisor was Andrea Bridwell, very knowledgeable with what I needed to get repaired and back on the road. Thank you Ms Andrea you're the greatest!!!!!. Max

Prince Griffin

Great automobile's to choose from if you like these types of vehicles

Michelle Charlot

I cannot say enough how appreciative I am of Josh Hartt's hard work, patience, personable character and professionalism during the process of buying my second Mercedes Benz. He went above and beyond to make sure we were 110% satisfied with our decision and he also showed excellent hospitality making sure we were comfortable and hydrated:). It was a long, hot day, with an active two year old, and he did a superb job making this process as easy as possible for us all. Choose Josh when you're ready to buy and you will be in perfect hands no doubt!

Leon Powell

Very nice, they give you step by step details on your vehicle

Brittany McDaniel

I had a great experience purchasing my new Mercedes!! I couldn’t be happier!

patrick chen

One of the best new car buying experiences I've ever had! I've purchased different luxury brand vehicles throughout the years (Mercedes, BMW, Porsche, Lexus, ...etc.) and like many, I don't really enjoy the process. This time however, I walked away happy and smiling! Joshua Hartt, my salesperson, was very responsive and worked with me throughout the entire buying process. Even when new situations (potential roadblocks that could have killed the deal) came up, he worked them out quickly and professionally. Since I'm an out-of-town buyer, Joshua even drove an hour each way on a Saturday morning to pick me up from New Orleans airport! Prior to flying in, I mentioned to Joshua that I didn't have much time to spend at the dealership before I had to head back home. So once I arrived, Joshua had the entire MBOBR team ready to expedite the process! My GLS was already sitting on the showroom floor clean and shiny when I arrived. After a quick walk-around to inspect it, I went to the finance department and took care of all the paperwork in only 15 minutes (no high-pressure sales tactics to get you to add extras). After another 20 minutes of some instructions from the product concierge, I was ready to head out the door! Everything went so smoothly, and no last minute surprises! That's how I like to do business, and MBOBR delivered! I will not hesitate to recommend my friends to see Joshua and MBOBR for their next MB!

Bobbie Favaron

The company I work for provides tables, chairs and tents for events, parties and company functions and when I went inside to set up the function I immediately could tell they built that dealership to accommodate and spoil there customers. You can take your pic from fancy coffee and a snack or cold drink and good reading material. Very impressive.

Kurt Ainsworth

First class experience with great people and knowledgeable staff!

Debbie Nolan

Josh and Josh took amazing care of us throughout the sales process and the walk-through of the vehicle! I was crunched for time and told Josh that I only had a couple of hours to commit to the process and he made sure that I was in and out in a little over two hours. We agreed on price very quickly, with very little back and forth. Fantastic, first class experience and I would highly recommend!

Yolanda Garner

Thank you to Lydia whom works very hard to keep Mercedes Benz of Baton Rouge's consumers "very satisfied", making sure we as out of town guests always has a loaner car with navigation. Andrea Birdwell was also willing to go above n beyond to ensure service satisfaction. Great Team

ted anderson

We were traveling from Texas to Florida and a warning light came on. The staff understood our delima and made the necessary repairs so we could be quickly on our way. We greatly appreciate the staffs very quick response

Dan'l Le Sage

Service Writer : ( Marjorie Reiff ) a 10 Porter : 10 Courtesy Car Attendent : a 10 Service work itself : 10 Persons involved in getting the appointment set up : not so great . Originally called on a Thursday , finally received action on Tuesday afternoon. Thanks to Scott M for shaking things up for me . Had communication difficulties when purchasing also . Other than the communication issues i experienced it has been a great vehicle and experience . PLEASE NOTE : 2018.04.10 : Today , I received an e-mail from this dealership thanking me for calling the above communication issue to their attention . They have assured me that communication procedures have been tightened up to prevent future recurrence of slow response . I do appreciate the company's follow through on this matter .

Gennie Wicker

The worst experience in a service center that I have ever had! I started not to right this review but I thought it would be best if I did! I will preface this review by stating have owned only a few cars in my short millennial life thus far, but I most often use the dealership to service my vehicles. I have been here before and it was when I made an appointmentand a very different experience... I did not have an appointment this morning when I dropped off my vehicle...I wasn’t offered a shuttle to work thank god for Uber, I was assisted while standing in a hallway... seriously

Shawn Harris

Drove 7 hours to buy a sprinter from Mercedes benz of Baton Rouge and it was worth it. Matt and Anthony were great with all the emails, texts, and phone calls. Everyone was helpful and friendly. Would definitley make the long drive back to do business with them.

C J Smith

We are always pleased with the experiences we have with MBOBR. The sales, administrative and service staff are very friendly and helpful. Thank you Mr. DENNIS LEE for finding us the exact vehicle we wanted again.

Andre Sanders

I must say that dealing with MBBR was one of the best experiences with a dealership. I'm fully aware that they're trying to move vehicles, so, courtesy and smiles comes with the territory, but it was a bit more than that. I appreciated their honesty and valued the prompt and smooth way the sale was handled. I've purchased quite a few vehicles over time and though I may be wrong, I've don't ever remember any dealerships filling the tank nor doing a great wash job on the vehicle after the sale. The salesman was magnificent. I couldn't have asked for a better experience. Fully Satisfied! Great job and thanks MBBR for the great experience!

Jacob F

All the way from Seattle WA, came out to LA on a wish and a whim for a car that I could not find anywhere and specced the way I liked. MBOBR had exactly what I was looking for, Scott did a great job communicating and providing details about the vehicle. We decided to pull the trigger and got an amazing USED car that was in mint condition. Drove it all the way home (3,000 miles) and the car handled like a champ. Don't hesitate to work with this dealer as they exceeded our expectations and went above the call of duty.

Christopher Cox

Awesome! Not much more I can add.

Amber Leger

My salesman, Dax, was very friendly, helpful, and down-to-earth. He communicated everything well, answered every question, and was very knowledgeable. They worked with my specific situation to make the deal happen for me. The paperwork with the finance manager was as fast and painless as possible. I love my car and I am very happy with my whole experience at the dealership. Thank y'all so much! ~ Amber M. Leger

Jane Birriel

This is the third vehicle I have purchased from this dealer. They have outstanding customer service and attention to detail! Highly recommend. Lynn is always awesome to work with.

curt mitchener

Nice place to go look at cars

Walter Sias

Matt was great, helped me with different options and gave me one of the best deals. Thanks for my first MB.

Fernando Lebron

Terrific service and amazing people... 5 stars if I would be able to give more stars I would’ve gave more stars. Good job Mercedes Benz of Baton Rouge

Kelly Kreations

Dennis Lee in sales and D'arcy in service hands down #1. The service and atmosphere is second to none. And yes I am a real customer.

Antonio A Vasquez

Great pricing, no haggle at end. Great sales personnel.

Barbara Sheppard

Very good service and they offer complimentary drinks and snacks!!

KIRBY DESORMEAUX

D'Arcy Hines was very helpful and saw to all that was required for me to get my RV SPRINTER serviced.

Henrys Queen

Just upgraded my E-class to a newer model at MB of BR. Customer service was just as awesome this time around as it was last time. I love the safety, reliability, and style of the E-class and I wouldn't go anywhere else for that. Kenn Posey was my salesman and he is an experienced MB salesman of several years. I recommend him highly!!

Lontarris Williams

If I could give a 10, I would. If you are looking for a honest and trustworthy Sales Consultant, go in and ask for Mathew George. I was so nervous when I went in but he made the entire experience smooth for me. He made sure my deal was right for me. Once I made it in to sign all the paperwork I didn't feel pressured into buying extras. I had an issue with my windshield that I thought that they would try to downplay but when Mathew said he would make it right, he did. All I had to do was call into service, Jessica was super friendly and got me set up with the next available date. Treat people right and your business will grow, MBBR has this concept down pack. Thank You Guys!

Edward Morales

After dealing with Hess Crockett he took care of my issue that I had very quickly and professionally and I definitely would buy my next Mercedes-Benz from him.

Juan Triste

Excellent customer service at the parts department.

Nicole Oncale

Oh let’s get started. I bought a 2015 c300 with 30000 mile on it with the amg package in 2017 an every time I brought it in for service they had some kind of issue that they said was not under warranty. Go figure

Christine Carrier

Hess and Shannon went above and beyond to make our experience as a 1st ever Mercedes buyer phenomenal. We found the car we just had to have at their sister dealership in Texas, they received the car from Texas and presented it to us, we felt so welcomed. It was an amazing experience walking into this dealership. The entire process was super fast and no issues. This is the best car buying experience we have ever had.

Leigh Anne Ellis

This is the second vehicle I have purchased from this dealership in less than 6 months. I live in New Orleans but still choose to deal with Baton Rouge because they are so wonderful. Highly recommend.

Ryan Aktan

Okay, first of all, my service advisor Andrea was phenomenal. If I could I’d give her 6/5 stars. She was always in touch and very friendly. She also discounted some parts and overall made the entire process easier to handle. The only reason this review is 3/5 stars is because the process took extremely long. I basically had to have my transmission replaced (was covered under warranty) so they had to order it from Germany, that took some time, not the dealerships fault. Then the transmission arrived in the US and got “lost” for weeks. Arguably not the dealerships fault again but a lack of communication between them and Daimler in Germany. When the transmission finally arrived it took a little over a week and a half before it was replaced and I was able to get my vehicle back. My PERSONAL opinion, is that a vehicle that had been in shop for around three months should have gotten priority and had enough resources allocated to it for it to be completed in a day or two (the timeframe quoted for the actual replacement of the transmission). They did however put me in a nice loaner for the 3 months I didn’t have my car which was nice of them. All in all, they probably deserve 4.5/5 stars but the amount of time it took to get everything done, which was once again not ENTIRELY their fault, just left a bad taste in my mouth. They are still infinitely better than Moss Mercedes in Lafayette and for anyone that lives in that area I think it is definitely worth the drive to BR to get your vehicle serviced by them. Mercedes-Benz of Baton Rouge is still my preferred dealer and I’m entirely confident that they are one of if not the best Mercedes dealerships in Louisiana.

Angel Medine

Would like to thank Mr Allen for always taking care of my husband and I we’re on our 2nd Mercedes-Benz and we absolutely love the vehicle . Everyone here is super friendly and just waiting to help you with your ever need . Just want to thank you all for making our visits enjoyable!

Daryl Wells

Brought my Sprinter in today after talking with, and planning a repair with D'Arcy Hines. He jumped right on it, and took care of the issue in a timely manner. Yeah, he did what he said he would, but I've been other places where the folks didn't walk the talk....

margaret osiagwu

Joshua Hartt was exceptional. If you ever want to buy a benz go to Mbobr and request for Joshua Hartt he is the best!! Great salesman with respect and great personality

Patrice Harvey

Always first class service

Thomas Clemens

These people know what customer service is.

Jane Cline

Josh always gives great service. It is a pleasure dealing with their device department.