Reviews of Matt Bowers Ford (Car Concessionaire)

Derek Davis

Just got home from having my car in for an oil change. I should have looked before I drove off the lot, but that's on me. The man at the time of receiving my vehicle asked if I wanted my tires rotated in addition to my oil change. I said yes, but it's clear it wasn't done. Charged me for "The Works" which includes an inspection and tire rotation and oil change. I know tires weren't rotated because I have one tire that's different from the others and it's still in the same spot, yet they even marked one tire as wearing quicker than the others. Isn't this the point of a tire rotation? To have the tires wear more even? So when you see that one is wearing faster, shouldn't you rotate them? Apparently common sense is gone. Even if you're paying for a service. Don't even get me started on the wait time.

Alice T

The service department is definitely on target. Every time I bring my Lincoln in for service, they explain what needs to be done to keep me safe and on the road. Happy they let me know about my tires, they were dry rotted and needed to be replaced. I feel good knowing they are keeping my vehicle in good condition. GOOD JOB!

Brandon Solano

Great deals ask for Leon

Ryan Fitzgerald

Had a great experience with Bret in the sales dept. if you want a pleasant experience buying a vehichle, he’s your guy!!!

Louis Engolia

I came in and seen Robbie. He is the best service writer. He’s very helpful. I will definitely recommend him to everyone with a ford!!

AtlasRam

Excellent dealership may the right call shopping here. Visit here it maybe a long wait to get a great deal done but it worth it

Tuley

I Purchased my car here this month. My salesman was Jeremy Stagray and I give him 5 stars! The level of service from Jeremy was outstanding. He understood what I needed and made it happen. He made sure he was my point of contact at all times which made it less stressful on me. My experience here was that the team at Matt Bowers Ford is authentic and genuinely wants their customers to be 100% satisfied. Thank you, M Tuley

Alloy Pro.

Smiles and hand shakes, until you catch the scams on your paper work , when you go back and talk to the sales manger, he is always too busy or not there . Stay away from this dealership. Just check the complaints on matt Bowers on Better Business bureau .

NOLA GYPSY

Saw Natasha there she was great got my car serviced in and out no time at all

Ryan Baham

These guys get it. I was treated with respect thru the whole process. I was able to get the car I wanted, in a timely manner, and for a great price! And on top of all that I got a free lifetime warranty and a vacation! Yep, I'm leaving for my first cruise ever in 3 days!!! Matt Bowers...you rock!!!

Annika Mengisen

This was my first new car buying experienced and I was really nervous but Natasha made it easy, fun and exciting. She was incredibly friendly and gave me all the information I needed to make a great decision. I am so happy with my experience!

Karla Mansion

When I first arrived to the Ford service garage, I was approached but Natasha. She was very professional and pleasant. She thoroughly explained everything that was going to take place with my vehicle, walk around, etc. She patiently answered all of my questions. I had to leave my vehicle overnight and was called by Natasha the next day to tell me that my vehicle was ready for pickup. When I arrived to pick up my vehicle, Natasha walked me over to the cashier and reviewed all of the service charges with me bf I signed the sales receipt. Her mannerism was very pleasant and engaging. She waited with me while my car was being retrieved from the service lot. She did a great job as a customer service representative. I give her ten thumbs up

Gotta Win

High pressure sales tactics. Please do research on vehicles, especially kelly blue book value. You can find much newer models at better price ranges at other dealerships. Please do your research.

JoAnn Arnaud

We're we're treated very well. Going see my friends Greg, he take care ò you.

Nida Lonatro

I waited two weeks to get an appt at 8:45am on Thursday. Come Friday , Saturday, Sunday and Monday and they did not do anything at all. I soo dissapointed!

Chase Lubag

It's not every day that you buy a car, so obviously it's a bit of a nerve wracking experience. I came to Matt Bowers because they had everything I was looking for - from the model down to the color and interior. Working with Jeremy was an absolute joy and I'll be sure to seek him out in the future. Jeremy was able to be patient with me and my good friend throughout the process while showing options fit for my budget. Thank you Jeremy!

jose rodriguez

Great deals, no hastle sales persons, awesome inventory all the staff was friendly and knowlegeable. The Manager Greg Winnier was very honest, had vehicle sales experience and sold us what we needed. He did not try to over sell us something just to put us in a vehicle. Was very impress and satisfied with our purchase.

Elizabeth Barika

Where do i really start? First of all, the salesman was very cordially and detailed in his explanation, showing us (my wife and I) the various available cars at the price we were able to afford. Actually, we wanted a used, 3rd row seated with a V6 engine. Kudos, the salesman encourage to buy the Buick Enclave cxl, and whoa it was a good choice. Secondly, the paper work went well without much ado. The financing part of the car was not bad, and frankly it would help me build my credit; it was in a fair score (but Ford gave me another the opportunity to fix it). Thirdly, the car was all I expected; despite being a used car it was clean, everything inside looked new and works well. My family loved this Buick enclave, it is a family friendly car. Hey, folks if you need a nice ride, lots of space and a smile on everyone in the car, go for a Buick enclave. Thanks Ford for the right choice.

Quintina Ashley

This is the worst dealership I've ever dealt with. I attempted to purchase a car here. I gave them a $1,500 deposit with the agreement for them to remove some minor scratches from the car. After failing to get the car up to my standards they tried to force me to purchase another car I wasn't interested in instead of returning my deposit. I never took possession of the car and the car is now currently back up for sale on their website. After receiving better service at Matt Bowers Nissan the manager Mike lied to them and said I damaged their car which is why they are refusing to return my deposit. There's no way I can damage a car I never had possession of. I've had to contact an attorney to get my money back. Please DON'T BUY FROM THEM!!! They will lie and cheat and that is not good business.

Jorde Pellegrin

Great service! Very knowledgeable salesman William, who answered all of my questions adequately. Management was fantastic.

Catina Polk

Natasha is the greatest. Thanks for making me and my family life safer. You are the bum. I will definitely make sure to recommend you to any body with a Ford. Awesome service.

Jason Blanchard

Matt Bowers certainly does not have your back. I am certain they sold us this Armada knowing it had engine problems. They called multiple times the day we were coming to look at it, to "see what time we would be there, so they could make sure they had a salesman available for us". After leaving the dealership with the vehicle, and upon starting the vehicle after it sat for awhile (a few hours), a ton of smoke came from the tail pipe. This is the reason they wanted to know the exact time we expected to get there. They needed to start the vehicle not long before we got there so that it would not smoke. I contacted Matt Bowers Ford about this multiple times and have not received any kind of help in this situation. We were sold a 2 year/24,000 mile warranty with the car, so we took the vehicle to Matt Bowers Nissan since they said we would not have to pay a deductible if we did. The warranty company wanted the dealership to take the heads off the engine so they could inspect it before authorizing repairs. The dealership did this and then the warranty company denied the claim saying there is excessive carbon buildup in the engine which has caused the rings to not seal properly. We noticed the vehicle smoking the same day we left the dealership with it. We had to wait 45 days for the warranty to kick in. This carbon did not happen in 45 days, much less on the very same day we left the dealership. We were sold this vehicle in this condition. We have been given nothing but the run around, and now have a $ 20,000 pile of junk which is financed. Matt Bowers will never get my business again. This review will be posted on every page I can find on the internet to post it. It will also be reported to the Better Business Bureau, the Louisiana Attorney General and we are exploring legal actions.

Christian Wiltz

I had a wonderful experience especially with tommy and Debbie. They treated me like I was the most important customer there was. Working in the service industry it blew me away. If you are ever looking for a quick service for ford, go to the vets ford it's the best one there is!

Jay Francis

the rudest most disrespectful lot i've ever been to. looking over a car and a salesperson stops there test and asks why i'm staring at his customers. most unprofessional thing i've ever seen.

Dillon Reynolds

William is a great salesman, possibly the best I've ever met! The management is very friendly and helpful.

Marvin Eames

very good experience. courteous service personnel and the wait time was minimal

Chad Fauson

I found the vehicle I wanted all the way from Pennsylvania at Matt Bowers Ford, I contacted Brandon a salesman there and he made my experience pleasant and easy from start to finish, totally professional and knowledgeable throughout the entire process! I wouldn't hesitate to recommend anyone to buy their next vehicle there. Class act from start to finish! Thank you Brandon, and Matt Bowers family!

Kevin J. Olsen

Great service with friendly staff!!! Will be using them for next purchase for sure.

Hunter sellers

Buying a car is not a fun process, my experience here though was great! Brandon Thomas was very knowledgeable and really got me exactly what I was looking for in the price range in mind! Overall satisfied to say the least.

Dot Hill

Ask for William. He is highly knowledgeable and personable. William was direct and to the point offering us nothing short of true professional guidance, kindness, understanding, and courtesy. Thank you, William!!

Ronald Gorman

This is worst dealership ever they have my vehicle for over a month a could not find what was wrong with it. The service manager and service advisor are liars.

shelia lightell

I traded in my car on August 8th. The dealership had to pay off my vehicle and I was financed a Ford Edge with another Bank. Forty days later, on September 18th, they paid off the wrong vehicle! I had two cars in my name and they paid off the wrong one. When they realized it, they decided they did not want to pay off the car I traded in, so they made me come back in, they took the Edge from me and made me take my car back. They then said it was partially my fault! They do this for a living! They are supposed to know what they are doing. They then proceeded to blame me. How do you blame the customer because your finance guy paid the wrong bank?! They sell cars all day long, they are supposed to send the check to the correct bank, that was not my fault. They will get that check back, so they will have their money. Now my car I traded in has sat on their lot for forty days and I am responsible for those back payments, which are now 60 days over due and about to be repossessed. I have had three knee replacements and I needed an SUV. Now I am back in a small car that is hard and painful to get out of, and two car notes behind. This was the most horrible experience of my life! Especially when he blamed me!

angel augustine

My car buying experience was fast and painless. I recently brought my car back for routine oil change and was equally as satisfied. The oil change was quick and a great deal. They checked everything and even put air in my tires. The mechanics were super friendly and answered all my questions. I will definitely be using Vets Ford for all my mechanical needs.

Scott Novick

NOT GOOD 3 different occasions horrible customer service . My daughters car needed a recall , they cant get to it. I needed a tire and they told me a week and joked about it, the service manager Brian had to get involved, he was great, and my daughter has a problem with the steering wheel and they answered the phone threw pricing at her and told her they couldn’t even get to her for a long period of time. NO CONCERN FOR THEIR CUSTOMERS FEELINGS . NOABILITY TO HANDLE THEIR SERVICE DEPT .FORD SHOULD BE EMBARRASSED BY THIS DEALERSHIP!!!!!

chris scott

Decent selection, same commission-driven prices...adequate service

Ivory Daedra

I’ve never waited 12 hours for a tire change in my life. I told these folks that I wanted the front tire changed and left my car. Luckily I ubered home. It took them the NEXT DAY And they still weren’t done! This wasn’t a weekend but a fracking Tuesday. I just told them to cancel it and took it to Goodyear around the block. Took them 2 hours . Thank you Ford, you lost your future consumer of your cars when this 2012 Fusion will be expired in a couple years.

Miles Borcherdt

Had a fantastic car buying experience with william. The managers and joel really got me the best deal possible. I definitely recommend coming to matt bowers ford!

Karin Liddle

Went 2 the parts counter and was pleasantly pleased buy the curtious young men!...Way to go Guys!!!...I've been toa lot of shops in my life and urs was refreshing

Paul Raschke

Robbie richard from service was a great help and answered all my questions on my girlfriends vehicle . Guided us through the process with knowledge as well as repect for us as customers .great experience !

Guillermo Rincon

Great service department.

Rene Madden

Made plenty of promises to get me to buy my 2 vehicles. Service department is a joke. Service advisor and manager made promises that were never kept, Received my vehicle back from a warranty repair covered in bird feces and was never washed despite promises to clean it. Contacted Dealership president about issues only to never receive a response about horrible service. Service advisor started to yell at me when I became upset with service level on a return visit and acted childish about when they would be able to repair my vehicle. Finished with Vets Ford.

Alexandra Levi

Excellent dealership! Will took care of me and was a great resource. Would recommend.

Ciara Givens

I went to Matt Bowers Ford to get my door lock code. They were quick, friendly and it was free of charge...Lamarque Ford charges $65 for the same service.

Bruce Lovelace

Dropped off a 2018 mustang for warranty work on Sunday night. It’s Friday and they haven’t even looked at it yet. Can’t get a manager on the phone. Heading over there to pick up my car and take it somewhere else.

Kirk Fabre

Needed new tires of my F150. Ms. Debbie in service was so nice and honest. Found that there was a recall on a door latch. She came and told me about it. She was honest and told me because of the work load it wouldn’t be ready until that afternoon. That was fine by me. I always anticipate that unless I am just getting a quick service like an oil change to make arrangements for the day. Ms. Debbie offered me the complimentary shuttle but I didn’t need it. She called me twice with updates throughout the day and it was actually finished much quicker than I anticipated. She explained all the findings in the inspection on my arrival and broke down my bill. They were actually $200 cheaper than the actual tire place I had gotten a quote from the day before so that was cool. I was very impressed with my experience at Matt Bowers Ford and will bring my business there from now on.

paul wernich

I bought a new Eco Sport and paid a fair price. I also got a decent amount for my trade in. The interest rate on the loan was also reasonable. Leon (sales), Ricky (manager) and Anthony (finance) all did a super job. Hopefully I will continue to receive 5 Star service in the future when I bring the Eco Sport in for anything (I will write another review at that time).

Tori Thompson

Cheri, Debby, and Rachael were absolutely awesome. They provided the best customer service. My car had a recall on parts and they helped me very quickly. My car was done within a few hours that was extremely quick because they were business. Definitely will go back if I need anything.

Susan Dwyer

Unbelievable service ! Kirk Kratzberg on top of his game, as usual! Kirk and Errol got me in and out quickly. And even while I waited for a diagnosis, I was approached by at least 3 other service techs offering assistance. Great job guys !

Jarrod Hutchinson

I dropped my wife’s Ford Edge off with Natasha and was told it would be a couple days before they were able to get to it. It was making a rattling sound when driving. Natasha called me early in the morning to let me know it didn’t look good. She could tell that I wasn’t at all expecting what was wrong to be wrong. As a mechanically inclined person I couldn’t believe what she was saying. When I got to the dealership ( hot ) the service director Chris was waiting on me. They knew that I had experienced bad service with the previous owners and wanted to make sure that I didn’t have that same experience. Chris walked me through everything. I had to eat crow. I was wrong and knew it but they were so helpful that I ended up get several things done plus new tires. I would recommend them. Ps don’t use one of those 3 minute oil change places. The few extra dollars from dealer is worth it.

Joe Cassano

Great sales staff, easy experience

Christin Moses

I worked with Natasha Lowe, she was exceptional. Her knowledge, communication skills and friendly demeanor went a long way in working with me. I am overall very happy with my purchase and would recommend Veterans Ford and Natasha to any interested car buyer.

55n56 .

My experience at MB ford was very nice. Jeremy was very accommodating to my needs and comforts. He was very respectful and worked with me to get the deal that i needed. I would recommend anyone in need of a vehicle and a cooperative staff to go there. If possible you need to ask for jeremy aka "The bearded bowtie"

LaCoya Quinn

Recently I bought my truck and I received excellent service from Mr. Eric Jackson Jr. he was perfect he listened to me and he got me exactly what I came for. I love my new truck Thanks to Eric, ask for him when you're over there, he's great!!!!

Queen TyNia Scott

My experience at Matt Bowers dealership in Metairie initially went extremely well. My sister and I experience with the product specialist Mr. Jeff Tracey was very nice. He was humble, calm, patient and very respectful to us. He didn’t try to force a car on me in which I had no interest in. He actually listened to me and allowed me to select a vehicle of my choice. He road with us while I test drove the vehicle and the exchange of conversations was genuine. Overall I really appreciate Mr.Tracey patience in assisting me. Unfortunately, as a result of (1 ) previous financial hardship on another vehicle which is on my credit report, I was not able to get the vehicle I desire to get today. I figured since my credit score was at least over 650, just maybe I could’ve got a nice vehicle, in which I could better afford considering my current gross monthly income. The only reason I gave this business 1 star overall is because, when I checked my email, I learned, the same man I watch received my personal information from Mr. Jeff, enter it into the Matt Bowers Ford data system, in an attempt to get me into the car of my choice, made a total of 11 hard inquiries on credit report back to back, from 10:37am up until 10:49am which reduces my credit scores tremendously. I only agreed to have my credit report ran once. There is absolutely no need for anyone who works at Matt Bowers Ford dealership to make an excessive amount of hard inquiries on my credit report or anybody else’s simply because one seek to purchase a vehicle there. It is disheartening to now know, sales representative of Matt Bowers Ford in Metairie, really abused potential customers personal information. I really wish I could attach my proof here, just so others could see I didn’t just make this story up.

Heidi Rose

Before Matt Bowers purchased this dealership, my husband and I bought a car from the previous owner. We literally told that salesperson we wanted a specific car in a different color. They located that car in Georgia ensuring us that it was exactly what we wanted. When the car arrived, the features my husband specifically wanted were not in the car. I wasn't aware of this at the time as I wasn't privy to the entire conversation. My husband was out of town when the vehicle arrived. The salesperson told to sign for the car and come back the next day because the dealership was busy, and he would show me the features that allegedly were supposed to be in the car at that time. That never happened. When my husband found out the features were not in the car, he called the dealership multiple times to try to work this out. He even tried to speak with the owner, but his calls were never returned. This week, my husband took that car back to the dealership for its first oil change. He wasn't happy being back there. The receptionist inquired why he was upset and told him he should speak to the manager, Jake Graffagnini. Not only did Jake express his disdain for what happened, he actually LISTENED to what my husband had to say and told him Matt Bowers Ford would do their best to make things right. He then had my husband speak with Brandon Thomas, an exceptional salesman, who also listened. Long story short: We now have the vehicle we wanted initially. Matt Bowers Ford fixed someone else's mistake. They impressed us so much. We have never experienced such concern and caring at a car dealership. We couldn't recommend Matt Bowers Ford more. If you're looking for a car or truck, please see Jake or Brandon. They will pay attention to your needs and make sure you leave completely satisfied. We recommend them highly.

Emilie Lacoste

Just had my Ford serviced, couldn't be more pleased. While waiting for service, i met with William Carroll, a very bright and knowledgable salesman. He was patient with me in showing me different vehicles, as I am undecided in what direction to go. He didnt pressure me which I liked, and I will definitely go back when im ready to buy my new car!

Victoria J. Mayo

My husband recently drove from TN to LA to buy a Corvette at this dealership, and they could not have been more wonderful! The salesmen, the service department, everyone there - treated him like a king

Morris Gottesman

Awesome place, to buy a car.

Carol Hunter

Aawoy great service and beautiful management and workers.Gott to love em

Michael Pearson

I had an outstanding experience with the used car department at Veterans Ford. I worked with Joe and he made the process easy. Joe went out of his way to ensure I knew everything about the car I was purchasing and made the purchase pain free. I highly recommend Veterans Ford and Joe's experience and expertise. I love my new car!

Susan Merrell

Good, friendly service. Highly recommend.

Paul McCarty

Pleasant group of people. Made me comfortable while vehicle shopping.

Niya Cheatham

we had a very hard time finding a car until we came to matt bowers ford ! thanks to natasha lowe, we have a car !!

Melissa Blair

Awesome place to shop best experience ever Brandon was the best salesman I ever dealt with and best prices around definitely highly recommended ! I will only be doing business with him from now on ! If you need a car he’s definitely the man to see ! Thanks again !

Valerie Pryer

The manager and sales person was very friendly and really took there time with us and gave us a great deal on the purchase of our new F150 truck

larrytheplumber .

STAY AWAY FROM ALL MATT BOWERS DEALERSHIPS!!!!!!! I had loan paperwork when I walked in from a online bank who sent me to this place. I picked a car. Advertisements for the loan company was posted all over the place. Yet they refused my loan. Only would do their credit report. Why? No one will answer me. See my photo.

Victoria Robinson

I was a bit apprehensive in looking for a car or truck, but met Blaise who was most pleasant and calm. He also was intelligent and didn't talk down to me which happens a lot as a girl alone as well as professional. I'm quite impressed with him and once I have my money in-line, I'm definitely going to ask for him. Paula Purvis

quinnk564 .

Left my car for repairs but came back after the service shop had closed and realized my house keys were still on the key ring. The employees were incredibly polite and helpful in helping me to retrieve them from the shop, and managed to find and release the car to me so I didn't have to make a return trip. Would definitely recommend.

Lloyd Christmas

They've had my car for 4 days and still haven't looked at it. Not impressed with the quality of service so far. I had a way better experience before the new owner took over.

Lilian O'hara

Absolutely horrible. I was told 2 weeks when I brought the vehicle in, 4 1/2 weeks later they finally looked it only after I complained to corporate 3 times in one week. I towed my vehicle to a different mechanic and got left with a $200.00 bill for them telling me what I already knew was wrong. I cut my losses, don't make this mistake.

Mike F

Did not fix the problem Damaged my car and made the problem worst They uesd it like a rental car. Worst Ford dealership in the south. Lairs and thevies. Don't trust them

Bpunch071 7

My husband and I had a great experience at Matt Bowers. Jeremy Stagray was our salesman and extremely helpful, patient and friendly! We plan on using them for our next vehicle purchase and would definitely recommend them to anyone! Great group of people over there!

Daniel Prudhomme

While I can't speak for the sales side of this organization, I'm greatly disappointed with the Service/Repair Side. I've repeatedly gone there as my truck has a few years on it, but is in great shape and has just over 100K miles. Last year they tried to charge me for brakes and the front brakes were still under warranty from the previous change. This year, they couldn't figure out the issues I was having with a metallic sound rubbing when the engine was cold. Kept the truck for over a week.... a buddy of mine who's not a mechanic told me to start using the 4wd each morning for a bit and see if that changed it. It fixed the issue. Each of these I was ok with until this year. Brought my truck in with a service light on, they explained it was throttle body and fuel module. They changed that for $1000+. It left me high and dry in the city 2 days later. I had the truck towed in by their suggested tow truck. they explained, it wasn't running well b/c they left the cold air intake filter off. but now it was missing. I had no problems but a warning light when i brought it in. This time, they said it was ignition wire (truck cranked fine), coil packs and spark plugs (spark plugs were close to 60K miles, so I agreed). had the truck back for 2 weeks and it started missing again. I hope I never have to use this service shop again. They tried to charge me for the tow truck, they did charge me for the extra labor it took to get the spark plugs out after they broke them in the process and have just been completely incompetent! Find another Ford place for repairs.

Daniel Kraft

If you want your time and money wasted come to Vets Service. I dropped off the car in the morning , they called at 2p saying the car was done. But they didn't do the suspension which was the reason for bringing it in and I made an appt a week earlier. They didn't get to the car for another 10 days which cost me a lot of money for a car rental. I didn't want to leave a public review, I sent a letter to the owner expressing frustration and hoping we could split the cost of the rental as a compromise. He simply didn't care and was dismissive. Whats the point of setting and making appts. if they can't honor them? On top that 2 other mechanics diagnosed bad control arm bushings, Veterans said no its the something else. I went to the dealer because the bushings are a warranty item, the sway bar linkage they replaced is not a warranty item. The problem still exits..... thanks for nothing Vets Ford.

Brent Ducos

Awesome customer service!! Ask for William; highly knowledgeable and personable. I'm so used to getting the run around, but William was direct and to the point. If I could buy 5 vehicles, I would have!!

Andrea F

I came to test drive a vehicle a few years ago. The salesman was decent and laid back. I chose then to go a different route, but it is a good dealership.

Lowry Curley

Warning: 1) Service quotes DO NOT include sales tax. I have never been to a mechanic who didn't quote the final price. This added a significant amount to what was already quite expensive, and when I mentioned this, all I got was attitude. 2) When I called and dropped off the car, no one told me about the $90 diagnostic fee either. Again, mechanics in the past have not charged me for this, particularly when it was a very quick diagnosis. All in all I felt very taken advantage of, and a little more communication or understanding would have gone a long way. I won't be back.

Ross Harris

My F150 had some electrical issues due to poor body work (not done here) I had done after a wreck. They recognized what happened (even took pictures) and informed me so I was able to have the body shop pay for the damage without question. It did take 3 weeks, but they seem very busy. Tara Modica was excellent to work with and went the extra mile. Great service experience.

Brian Wilson

Had a 10am service appointment that was deleted and then I was told that it would be 2 hours for just an oil change. I wasn't excited about that but I was willing to wait. Then he said "well it will be more like 3 or 3.5 hours" I left without services rendered!

Valerie Aldridge

Wanted to thank everyone there and especially William Carol!! I’m a single mom and was so nervous about my first buy.. I appreciate the honesty and the time you took with me. I am sending this review to everyone I know looking to get a new car!! It’s rare to find a company that isn’t trying to get one over on you, but I found IT!!! Thxs again!!! Valerie

Heather Brooks

Love my Ford Explorer but loved the price better! Highly recommend!

Shannon La Nasa

Don’t bother even dropping your car off for service. They’ll take your car for the whole day, not call and tell you they can’t get to it. I called to get an update. They couldn’t even find me in the system. So they said they would call me back. No phone call. I called back, finally got an answer. So I had to go get my car with. No work done. I even made an appointment, which mean nothing. They kept my husband’s truck for 2 weeks and still didn’t get to his. Seriously, don’t bother!!

Phyllis Okwan

Wow! I was very pleased to have Natasha Lowe as a sales rep to assist me during my visit at Veterans Ford. She was very pleasant. I ended up buying Ford Fusion from her. What a wonderful person. Warren was nice as well.

Ryan Sampey

I recently purchased a Pickup from Veterans Ford and have dealt with a friend I’ve known and bought from over 6 times in a 20year span. The paperwork and process of the deal was as simple and trusted as always. However, when I went infor final signing and finance, it was a total disaster! The purchase price was not what I was told. The note was over $100 higher than promised, and interest rates were increased by 2 points or more. I was displeased and walked away! It is one of the most ackward purchases I have ever had. I know the person I made the deal with, trust them without question, as they have never done me wrong in the past. That’s what a sales and customer relationship is! Finance on the the other hand seemed to be looking for their share of the deal and “shady” came to mind during the signing process.

Robert Murry

Was first in line at the opening, why does it take so long for a simple tire check?

Andrew Campise

Blaise was the man. Went to bat for me with the finance guys and got me where I needed to be. Took a couple of days to get done, but in the end I was leaving Lamarque to make my deal at Matt Bowers.

Tashinga Makura Williams

This is the absolute worst service I've ever received in my life everyone was very nonchalant about every problem we had, we've been getting our car serviced here for 3years and I'm appalled at the level of service they provide I'll make a 30min trip just to avoid this Ford dealership. Do better please.

Kayla Mclin

Great experience with William over at Matt Bowers in Metairie. He had answers to all of my questions and it felt like he cared! Would recommend to anyone!

Harbor Harbor

**airbag issue** Matt Bowers Ford service department needs overall improvements: more staff, better leadership, better attitude when fixing defective airbags recalls issued from the manufacturer and please stop telling customers to come back next week. If I were buying a new car, would you want me to return next week because you were too busy? Probably not! Lastly, the service department director with the long last name met with me and was not willing to solve the problem even after I explained to him that this air bag issue is a Safety issue!

ERIN ALEXANDER

Thank you to Jeremy and Jake for their amazing Customer Service. Joel had my paperwork ready for me and it literally took me 5 minutes to sign. I absolutely love my car!

Erion Williams

Zach is awesome and entire staff very professional!! Got the car I wanted and a great deal! Definitely recommend for anyone in the market.

Suzan Patrick

Excellent service

Chelsea Hill

I would most definitely, highly recommend this dealership. They are honest and really go out of their way to take care of their customers. I got exactly what I wanted for a very great price and the salesperson (Justin) that I dealt with was really knowledgeable and nice. i would go back to them if I'm ever again in the market for a vehicle!

Stephen Ledet

Great experience with Chuck Borne in commercial truck sales. Definitely the best deal in town, plus he really knows his product well.

corey Mccrary

Thanks to everyone for your comments! We really appreciate them! Come and see me,Corey McCrary, I'll be happy to assist you with your car shopping needs and make sure you get the BEST deal possible!

Aaron Jones

I went to Matt Bowers Ford to look for a used vehicle as I am in the market for a new one. I currently have a 2002 Ford F-150 that I've had for 10 years now and it is the only vehicle that I've had. I loved F-150s and am hoping to find another one to last me just as long. I had the pleasure of speaking with Robert Richard at the dealership, who made me fell very welcome and comfortable with looking for a new truck. While there was none in my price range, Robert did not make me feel pressured to look at anything else and I really appreciated his honesty and professionalism.

Fabian Mendoza

Friendly service great place to get your car,truck or anything your looking for to drive

Raheel Jawed

Went to buy the van sales person seems not interested selling vehicle, acted like he dont care to sell the vehicle we just left and bought elsewhere

Gabrielle Lofton

Natasha Lowe was our sales person and she was awesome. She works with us on all our needs and made this experience as painless as possible. I am definitely requesting her again on my next purchase.

Andree Bonnaffons

Natasha has been amazing! Her knowledge of the car is impressive and her willingness to accommodate my financing needs and payment options were big factors in sealing the deal. She kept in touch throughout the week between making my decision and the car being ready and she was always friendly and enthusiastic. Natasha is outstanding and made the whole car buying process simple and enjoyable!

Deborah Brandon

Thank you Charles J for the best deal you meet all of my needs

Marquis Williams

The service department is not good. I left my car here for a week. I had to inquire on the status of my vehicle. I came here on a recall related issue and did not receive any help. I feel this department is bad look on the overall Ford brand.

Nikki S.

I found the perfect car here, unsure how it was going to be buying a car in another state... I risked my chances & called them up. I spoke to Elizabeth the internet sales rep. She was a joy to talk to, she called to check on me throughout the week. She placed me w/ a gentleman by the name of Troy. He had the best southern hospitality! He made my buying experience easy & the best.

Amy Borrell

We came in today for a quick look at trucks and met Natasha. Not only was she so effecient and knew what we needed in a second. She listened to us and made the deal where no other dealer could. I have never experienced such great service. She is the only one to ask for when you need a car

Genevieve Monie

My experience at Matt Bowers was great. I was greeted when I entered the showroom. Megan was most helpful in finding the right car and price for me. Joel was very helpful also. They were two of the nicest people ever and were very knowledgeable. Thank you.

Len Bazile

Just stopped in to look for a new truck, it is my first Ford truck that I purchased. The salesman Jeremy Stagray who sold me the truck did a AWESOME job and was able to make the purchase process easy and hassle free. If your in the market for a new truck I highly recommend stopping in and asking for Jeremy, he will make it easy!!

Madeleine Roach

Had amazing and quick service the other day when i noticed a strange noise while driving my car, i was worried so i brought it in to see what was up. The staff there was super friendly and the technician Jared was super helpful when he worked on my car!

Matthew Moore

Recently took my vehicle in for The Works Package. Service was quick and courteous. They researched and found I had a free credit towards the service.....I did not even know that I had! I haven't had my vehicle in for warranty or repair type work, but the PM service quality is top notch.

Alan Bevington

So far not impressed, your Service Departments opens at 7:30am, Your Shuttle service doesn't start work until 8:00am, Don't you think these two times should coincide? As a result I had a 30 minute walk in the morning heat to my office.

John Creel

The salesman I worked with was kind but as soon as we sat down to talk price I realized I had walked into "that" dealership. High pressure tactics, using multiple salespersons to pressure and holding my keys hostage. The worst part is that the price that was advertised online was fake! They wanted $2000 more at the dealership and claimed it was an error. Sleazy dealer, stay far away.

Emilee Abadie

Highly recommend salesman will carrol! A caring and honest salesman who will get you into a vehicle hassle free at a great price!

Robert Castillo

3 and a half week wait time for a repair(under warranty) to come back. Took my wife complaining to get a rental after 2 weeks of my vehicle being in the shop. Follow-up was almost nonexistent. When I finally did get my car back, the cupholder padding(where you would go to program the keyfob) was removed. I went to drive away and got a warning that there was no key detected. I called the shop asking what happened and was told they weren't sure and that they would contact me in the morning to let me know what the techs did that required them to open that compartment. I was never contacted. I'm glad we had a backup keyfob. The mechanic who was my main contact asked me not to answer the survey because he knew the service he provided was sub-par and I agree with his assessment.

K. Jones

Took car in for check up nice & friendly staff

Ernest Morrison

Very expedient with an appointment

S S

Natasha was very friendly and polite today as she got me checked in to get my vehicle serviced

C vogel

We made an appointment to take our truck in for service and alarm system. We dropped the car off about a week ago and were told we would have the car back on Wednesday, then on Thursday, then on Friday. Now we're being told we won't have it back until Tuesday because the person who does the work won't be back until then. So why did we make an appointment and drop it off more than a week in advance?!?! We were looking forward to Matt Bowers new ownership but this might be the last time we go here!

Barbara Herndon

Natasha was the best. My vehicle was periodically struggling go up inclines, so Natasha recommended I received a fuel treatment. Next day, my car wouldn't go past 20mph. Not only did she make sure my vehicle was safe to drive, she made sure the plugs and coil were changed. She and Ms. Grace go the extra mile for all customers, offering courtesy rides in her personal vehicle and ensuring my airbag light was addressed at no additional expense since I had it repaired earlier in the year. I was reluctant to come when Matt Bowers took over as I read plenty bad reviews. However, Ms. Natasha put my fears to rest. It was the same great service I was accustomed to receiving. Barbara Herndon

Scorpius Balthazar

The sales person, name I think is William, was great. Friendly and knew his stuff. Managers were awesome as well. All around a good experience.

Ron Valentine

Initially spoke through text and was given a good feeling about the dealership. Unfortunately once I arrived at the dealership I was assigned to a sales person who acted like they didn't care. They were unsure about the current discounts when asked about retired military discount I was told about a quarterhorse associated discount??? The sales clerk showed no urgency to help and texted me hours later with a ridiculous offer, I was able to get a lot better offer from a competing dealership within minutes. Highly recommend staying away from this dealership.

Blake Wiltz

Went in for service work on my Ford Escape. Robbie Richard was my advisor. He is the best I ever had kept me updated with my repairs and made sure all of my concerns were taken care of. If you need repairs go see him this guy will take great care if you.

Titinana Tovar

I had Chris who was very professional. My truck was coming in for a recall and it took only about an hour plus oil change and tire rotation. The dealership on the W.B. Don Bohn Ford only gave us problems for well over a year. They claimed they never had the parts and made us reschedule over and over. Bottom line the team at Matt Bowers Ford gets it done like it should. Highly professional, attentive, and directive. When Iam due I for an upgrade, this will be the dealership.

Gloria Liford

Jeremy Stagray - personable, intelligent and a pleasure to transact business negotiations. Just bought the most beautiful Ford Fusion Titanium Edition from him and the Matt Bowers group. Very impressive dealership from sales to service.

Vicky Jurado

Had 2 recalls on my 2015 F 150. Errol said to bring it in, no problem. When I arrived at the dealership, Ms Debbie and i noticed the wrench icon on my display panel (Not part of either recall). Recalls were done within 24 hours, but transmission specialist wouldn't be able to inspect problem for 2-3 days. I decided to leave my truck in their care, and to my surprise, not only was the problem detected within a day of inspection, but part was ordered and problem fixed within 2 days!! Thank you, Errol and Ms. Debbie for your excellent service and respect for my vehicle. I highly recommend Matt Bowers Ford for any automobile needs.

alaine slater

Very nice service. No wait and they took care of my problem immediately. In and out in under an hour.

Christian Turner

When you pull in the service lane, it's kind of confusing and nobody helps you until you go find someone to help you. Still waiting on my car to be fixed, it's been a week.

Stevorn Richards

That Free lifetime powertrain warranty is priceless

Eric Dreiblatt

I had a very good experience here. I would recommend Matt Bowers Ford. 5 stars and two thumbs up!

Kathleen McMillan

I had a great experience with this dealership! Honest, friendly people and got a great deal. I will definitely recommend to anyone interested in buying a vehicle.

Miguel Molina

It was worth my time. time is money and this particular dealership is definitely worth every penny spent. they will work with you, give you the attention you need, and most importantly come out with a vehicle. Most of the time you never go in expecting you will ultimately get a car. at Veterans Ford they made sure they did everything in their power to make sure i left with what i wanted. Thank you Veterans Ford

Wayne W

Had a 7:30 AM appointment with the Matt Bower’s Ford Service department to have a check engine light issue addressed. Arrived at 7:00 am (30 minutes before they opened) and got in line. There were 2 lanes of cars forming so I got in the right one and waited. When they opened the doors at 7:30 I noticed that only the left lane was being processed. I eventually worked my way into the left lane and spoke to a service rep. My first question to her was why are they only tending to cars in the left lane? Her reply was that the right lane was only for cars being dropped off over night. I asked her how was I (as well as the others idling in the right lane) supposed to know that as there is no signage. She had no response other than “sorry about that!” (Actually, there are banners hanging inside the service garage boldly identifying left and right service lanes!) Moving on to the reason I was there. I had to wait for another rep as the first rep I spoke to could only handle maintenance customers. After a few minutes another rep shows up. We discuss the check engine issue for a few minutes and he asks me if I was prepared to leave my truck overnight. I said yes and asked how long to expect. He replied 3-5 days. He also acknowledged that most of that time my truck would just be sitting there waiting for a mechanic to get to it. When I complained that 5 days was a long time to be without my car just to have it sitting on his lot his response was “that’s how we do it!” Given my issue wasn’t urgent and I couldn’t be without my truck this week I decided to leave. As I drove off I wondered what was the point of making a 7:30 AM appointment if they had no intention of getting to my truck for several days? Bottom line, Matt Bower’s Ford needs to reevaluate their customer service. Whether it was waiting in a service lane that was going no where or parking my car in their lot for days until it was serviced, neither of the reps I spoke to seemed at all concerned about the needs of the customer. The only reason they got 2 stars was because the reps, while not very helpful, were at least pleasant about the way they did it!

Joan P C

Worst Customer Service. Made an appt to have my airbags replaced and was not told that they would have my car for a day and a half ( what was the purpose of the appt.) I also requested an estimate to fix damage and they said ok when I dropped it off and when I called and asked about the estimate they said we don't do that.

Dato Chachkhiani

Great team. They work hard to provide the appropriate deal that is individualized to the customer.

Marlon Rovira

Nicest people ever. Great quality work. Just overworked and slow.

Terry Harrington

Excellent service and very proffessional personnel. They kept me well informed, and were speedy in getting my repairs completed.

Kristin Carr

They’re fast, friendly and efficient. The girl Erica in the service department has the best customer service personality of anyone I’ve ever encountered at that ford location and I’ve been going there for years (before it was Matt bowers). The service department has improved drastically since Matt Bowers took over.

Barbara Caswell

Took my mustang to Matt Bowers Ford because of a check engine light. It ended up being an evap purge valve that need to be changed. The turn around time was great and the tech, Jared Roach, came out and personally talked to me about the part. Its been a month now and everything is working great!

clint schwab

Customer service here was incredible, the sales crew on above & beyond. They gave me customer service and a price that I couldn't pass up.Thank You!

Mike Shannon

I purchased a new F-150 a couple months ago and was happy with the buying experience and so far I have liked my truck very much. The check engine light came on and I also had a recall on my truck so I took it in first thing last Saturday to have both items fixed. The service consultant I initially spoke with told me it could take a couple days when I dropped the truck off. I didn’t hear anything Saturday, I didn’t hear anything Monday and called and was told “the truck is scheculed to be diagnosed tomorrow (Tuesday). I didn’t hear anything Tuesday, I didn’t hear anything Wednesday and called and got no call back or status report from anyone. My girlfriend sent a message via Facebook Wednesday night and I got a call from a salesman around noon on Thursday, he was helpful and said to call him back if no one from the service department called by 3. I got a call from a differnet service consulatant and he said the truck was in the process of being serviced and I would be able to pick it up later in the day. Not having the vehicle was a mild aggravation, but not hearing so much as a peep from the service department for days on end tells me there is an institutional lack of concern for the customer. Many apologies have been made by the Matt Bowers staff and I know some of these are good people, however they will not get another shot from me. I will take my truck elsewhere to be serviced and will not buy another vehicle there no matter how good the deal is.

SUSAN H

Worst service ever. They had my truck a total of 5 weeks and sent it home with parts missing and bolts not replaced under the hood. No rental.

Corey Wright

They did the most to make sure I got a great car and even better deal. They really worked hard for me! Ask for Jeremy!

AVERY LOGAN

My grandmother loves her new Ford Escape that she bought from Matt Bowers Ford!!! Thanks Matt for making this possible!

Chandler Schulz

Natasha and Matt Bower Ford are amazing. Natasha worked day and night over the course of a week to help me get financing when no other place would. If it wasn't for them I wouldn't be able to continue my education at Louisiana Tech University. They are truly a blessing and I thank them so much for giving this first time buyer with no credit and no cosigner a chance. They have made a lifetime customer and I am eternally thankful for their time and patience.

Alex R

Great service! Staff was very knowledgeable about vehicles and helping me make a more informed decision about which car to get! A++

annie walker

Highway Robbery! I went in for an oil change, after they were done, they told me I needed new front brake pads, quoting me at $350 for parts plus $100 for labor lol. Thinking that is way too high for front brake pads, I went and got a second opinion. The mechanic called me immediately to tell me I didnt need brake pads!!! I have up to 10,000 miles left on them!!! THIS DEALERSHIP TRIED TO ROB ME!! Excuse me, STEALERSHIP.... The trustworthy mechanic charged me $45 for taking up their time, so Ford on Vets owes me $45 for lying. Go there if you want dishonest work on your car!!

Runako Brown

William was a great help. He went over and beyond to ensure I was satifsatied with my purchase. I'll definitely be back!! Thanks again.

Debra Lansou

Thank you Jeremy Stagray for helping me with my new vehicle I love it

Kirby Williams

Brandon Thomas was the sales rep that assisted us with our purchase. He did a wonderful job, and made us feel comfortable the entire time!

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Charles A got me into a C Max. Great car! I wanted a hybrid and to buy American. He was patient, cool and so nice. Everyone at that dealership was wonderful! I love my car! I am over the moon! Thank you Veterans Ford!

David Aiken

I really like the service at Veterans Ford! Fast efficient, and honest. The rich snobs who buy European and Japanese don't know it but Ford is currently making the best auto products in the world and selling them at half the price of the snob appeal cars. The Computer/voice synchronization with your phone is far, far better than any other brand. I owned every luxury brand and none of them beat what Ford is putting out now.

Kayla Riley

Went in expecting to get nothing, and we were able to leave with a new car! The staff here was amazing and did everything possible for us to be able to get the car we needed. Would recommend them to anyone!

Geodee Middleton

Chris (parts and service director) called me within a half hour of leaving him a message about some issues I was having regarding a repair and leather seat installation. He resolved those issues immediately as well as fulfilling a verbal agreement I had with the salesmen about repairing my windshield. Thank You, Chris, for turning a dreadful situation into not a situation at all.

Candace Young

Jeremy was quick and efficient I found my car buying home!

Lacey Williams

I was assured numerous times of the "deal" they were going to offer me. Get to the dealership, and they "made a mistake" - a mistake which they had no intention on making up for. Sales guy was rude (even though it was his mistake), and completely dismissed me.

Trinity Edwards

I really enjoyed buying my car from this dealership- as they were not pushy at all and very helpful. Jeremy, Mike & Joel were all quick to answer any questions I had and they also stayed a little past hours because I was having trouble with my insurance company. They were there helping me try to resolve the problems so I could bring my new car home. Highly recommend this dealership!

Ashton

Awesome and friendly staff! Went above and beyond to help with anything that was needed!

Tina Michael

I enjoyed my experience working with my Salesman Jeremery Stagray he had excellent customer service and was a very nice person. I love the vehicle we purchased.They have great customer service! They will go above and beyond to see that u leave as a happy and satisfied customer. So for that I would go back to Matt Bowers Ford in Metairie.

Buzz Sauerwin

Was very satisfied with the help of Chase Deculusan Sam Rawashdeh they did a really good gob for me an help me though the hole deal very nice an worked hard at getting me a good deal i tried a few other place an didn't seem like the people wanted to help but they got it done for me thanks guys at veterans ford go see them an they will take care of you

Taylor Boquet

Natasha was very helpful! Very informative. Got us to the deal we needed to be at. I would definitely recommend Natasha as your sales woman! Thanks for all your help into getting me into this beautiful car!