Reviews of Kia of Lake Charles (Car Concessionaire)

Thomas Cordle

Great atmosphere and friendly employees

Nathan Drake

Horrible experience! Their salesperson I think her name was Katherine Barrows needs an attitude adjustment! No customer deserves to be treated poorly and discriminated against based on their low income or not being approved. I told her I would come back when I had more money to put down but she wasn't sympathetic or valued about me as a customer at all. Instead she just brushed me off, said "Oh well" and had an attitude when she replied. If this is the kind of employees Kia is hiring then I'm finding business through another dealer! So unprofessional.

Manuel Dominguez

Great service! And good sales reps.

Theatre Geek

I was here because I needed a "new-to-me" vehicle after my car was wrecked by an Entergy driver and the police officer didn't look at what was obvious and said that I was at fault for the accident. I had to use what I had in student loans at the time and thankfully Dohn was extremely honest and helpful! He brought over the cheapest car on the lot and I fell in love with it. He was great, letting me try it out and drive it, not being pushy AT ALL. It was exactly the type of thing that I wanted (and I was shocked that it was that cheap). A few little things were wrong with the car, and he was honest about them. Anything else has been because of my lack of attention towards it because of being busy.

Tina Schiele

They are wonderful and couldn't get any better service anywhere else. I have always drove Dodge's.. Just wish I could have gotten in somethings A little bit bigger

Matt Lejune

I took a friend that need a car that had poor credit but a good job and she left driving her own new KIA. Nice work Lake Charles KIA

Al Barras

Very good service.

Dylan

Their slogan, "Home of the nice guys", couldnt be farther from the truth. I called to have my rim and tire replaced, and after being hung-up on several times because of the lack of knowledge provided (assistant was unaware of my wheel size, and when I directed her to a size became distraught and moody), I was finally provided a price 3x what I found online and the dealer was unwilling to price-match. Stereotypical dealership only interested in making a few dollars off of their customers. Take my advice, visit another shop in the Lake Charles area (Midas is where I ended up, but walmart was also very helpful but did not have my tire size) and receive top-notch service and knowledge at a reasonable price.

Patricia Simmons

Don't think you can get a approved on a new car? Come see me and my team! We work with all credit situations, and it is our promise to work hard to get you into a new car.

Brent Compton

Didn't seem like I was a valued customer. They didn't even try to work with me on a price of a vehicle and didn't seem to want my business. Went through Carvana online with no problems

Briana Delaney

Nice people. Good service.

Edrich D

We had a great experience at Kia of Lake Charles I was so impress with the staff ( Gilbert and Ricky ) that I just didn't purchases 1 vehicle but 2 a 2016 Kia Rio and a 2016 Kia Sorento . I had a bad experience at another dealership and a friend that has bought several cars there referred me to Kia of Lake Charles and Its was the best car buy experience no run around in and out in less than 90 minutes. I asked the sales person ( Ricky ) that I wanted all weather mats for the Kia Sorento he told me that he would purchase it out of his pocket and he was a man of his word and bought them for me. I will continue to buy car from them in the future. Thank you, Ed

Wyatt Harrell

I have recently purchased my new 2019 Kia Forte from Kia of Lake Charles and it was the best experience I have ever had at any dealership I have ever purchased from. My sales consultant was honest, compassionate and thrilling! They helped me when no one else wanted to even take time to see what I wanted. On top of that, the service center is unbelievable. Before I could even say what I was there for they knew my name and what I was there for already. My car was serviced and back with me in under a half hour. I thought that was the quickest service center I have been through. Hands down I rate Kia of Lake Charles 5 stars and will forever give them my business!

Bruce Aldridge

This dealership fits every bad stereotype about dealerships. Just trying to rob people. Garbage.

Susan Miller

Really nice place to get a cup of coffee and wait for your oil change

Mark Teal

after finding a online ad for a car i been looking for i contacted them by email never to get a reply. so i contacted them by phone and got the info i was looking for. i then went to look at the car in person to get more info and then decided i wanted the car. but come to find out the paper wasnt back for them to sale the car. so within the next week of calling and visiting in person to check on the status of the car only to be given the run around each time and things like we lost your number or never returning my calls . on the 7th day i went back by for the 4th time and seen the car gone i asked and was told they sold the car to a employee.... i would have to say after my experience with this dealership im a very unhappy with their customer service and will never buy or try to buy another car from them EVER................

Comfort Suites

I am in my SECOND car bought from Kia...I have nothing but good things to say about this place. I have always recommended them to many people and they have also been pleased with their services. I have no clue how they have so many horrible reviews, but I know people get upset with dealerships easily. I am a REGULAR customer of Kia and I can def vouch for how awesome the people are up there. All the way from the accounting department, sales and service!

Casey Rogers

My wife and I have been in the market for a new vehicle for several months. This is by far the rudest service we received from any dealership we visited. At one point the sales manager starts talking about my wife and I while we're within earshot saying we obviously don't know this or that. After arguing back and forth with the salesman and sales manager my wife and I decided that no matter how nice the vehicles are on the lot we just would not deal with these people. When we attempted to leave they withheld our keys for several minutes while continuing to go back and forth with us. We ended up going down the road to Lake Charles Toyota and left with a brand new Camry the very same day. We will never do business with Kia of Lake Charles after how we were treated in our short visit. Home of the nice guys couldn't be further from the truth.

Leonard Rideaux

Unprofessional

Carl Trahan

Got parts

Pat Duhon

The service people are excellent fast service explains everything to you. I recommend Kia's Service Department highly.

kmoore57777 moore

DO YOUR RESEARCH WITH THESE GUYS!

King Irvine

Rotten

SR Davis

Amazing experience and customer service. Couldn't be happier with my purchase and experience.

Janine Johnson

Awesome customer service great sales staff and true compassion for the consumer

Tony Lee

Always prompt and courteous service department. I will choose Kia of Lake Charles over all the other "quick" lube places because of the personal attention they've always shown me.

Michael McCracken

Bought a 2018 kia soul with 0 miles on it. Decent price, and they worked with me as far as getting financed. Good monthly rate and great interest rate. Adrian is phenominal. Only problem so far is that they put the cheapest tires they could find on this car, NEW CARS NO LONGER COME WITH SPARE TIRES, so make sure they give you one before signing that dotted line. Now these tires they put on this car are falling apart and kia won't help at all. No warranty on them though kia. Instead they had me call a 3rd party tire company and get them to warranty it through the manufacturer.

Ralph Myers

Tthis buying trip was a pleasure compared to the Hyundai dealership .

Faith Rainwater

I love KIA of Lake Charles I am so in love with my 2018 Forte and omg so easy on gas wow ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Melissa Pousson

We bought two sorento suvs from them...great service

Rick Fritz

Outstanding support and compassion for all. Great service! 0

kathryn ward

For some reason when you have gap insurance and you cancel that and they are expecting a check you can't just go through the gap insurance place you have to go through the dealership you bought a vehicle at. Well this piece of s*** place as my vehicle check for that sitting in their office but yet can't mail it out until the owner gets there and they don't know when the owners going to be back no hello I need that money to tag my other vehicle so I can continue driving it and take my kids for the doctor's appointment without getting a ticket but no they got sit there and mess around and I'll give you your money that they owe you

Loni Robertson

Today, knowing I needed a car ASAP, we went to Kia of Lake Charles. Can I just say, one of the easiest buying experiences ever! Eugene Walker was super knowledgable, professional, and made sure I got the best deal possible! He also listened and didn't try to sell me anything I didnt want! I will definitely recommend them to anyone who needs a vehicle! The sales manager made sure I got a fair price and an fantastic interest rate! Please consider Kia of Lake Charles when needing a new vehicle!!!

Deonne Berry

Sales person didn't want to let show me a vehicle, but rest of staff was friendly.

Kuta Wilson

Love the experience over here at kia they always provide great service

Candace Desonier

Great service

B Burley

Worst experience by far. The saleswoman was very helpful in the beginning but by the end of it when we decided that we didn't want to go with the options they were pushing at us the finance guy was very rude. He got a huge attitude with us and wouldn't stop telling us how we wasted his time and that we should have left hours before hand. I would have left if I would have known they weren't going to negotiate AT ALL on the price!!

Eden Maru

Was not happy with the salesmen. One of them had no clue about selling cars and repeatedly tried to sell me a car that I wasn’t interested in and different color/trim level than what I wanted. Also, there was a blonde saleswoman who showed attitude to my friend who was just trying to negotiate a better deal for me. I was seriously considering an suv there but ended up walking out after the conversation escalated quickly. Will not be buying a car there. There are way better salesmen at other dealerships who are able to stay calm and collected. I thought these guys were trained to negotiate! Ended up having an amazing next door at Billy Navarre Nissan.

Gayland Barrow

Had a scheduled oil change was fast and friendly.

Barry Zerangue

Not impressed with dealership. Cars were locked and had to ask salesperson to unlock so I could view them.

Beverly HB

Ask for Dayton great salesman

Jamie Perry

My son showed up to pick up his car at 5:36, and he did not know the service department closed at 5:30. We live an hour away. There were still service department employees in the building and they refused to let him get his car. Extremely poor customer service and we will be sure to NEVER use the service department or dealership for anything.

Allen Ardoin

Great team

Steven Hill

Great service staff is fantastic

cynthia tate

Wonderful Staff that go Above and Beyond what is EXPECTED. THANKS

Stephen Myers

Worst place ever not professional at all we were cursed by the workers for not buying a vehicle that we didn't want

Saleh Chy

Very pushy. We went to see a certain used car that we could afford, but the sales lady didn’t even let us see that vehicle. Instead, she was pushing us to buy a new car right away. She almost ran our credit check. Very disrespectful. Demeaning. She made us very uncomfortable.

Janeene Owens

Good service

Brenna Bowen

We had a fantastic experience when buying our 2017 Kia sportage, and we couldn't have found the perfect car without our friendly salesman Aaron! From the salesman to the manager they all treated my boyfriend I with nothing but respect and were extremely patient with us, I recommend this dealership to anyone and everyone! Go find the car of your dreams at the Kia dealership of lake charles!

Kristy Chaumont

I purchased a new vehicle with KIA of Lake Charles. They were very accommodating and genuinely seemed to care. Thank you for making my experience positive!

codie oquinn

Really pushy and they try to stick you in something else when you told them what you wanted

dionne austin

4-8-2017 Kia of Lake Charles, La is not as bad as everyone says it is. They put you in something that you are eligible to get depending on your credit (whether good, bad or no credit), and how much you make per month. I can only speak about my experience with the salesperson God has connected me with. Her name is Lolette Henderson aka "The car chick." She works with a spirit of diligence and excellence. I explained to her how much I had with a trade in as well. She wasn't quick to put me in any car she wanted. She actually tried to put me in a vehicle that I actually wanted but I didn't qualify for different reasons. But because I didn't qualify for what I wanted she didn't give up. She actually offered me other options that would benefit me in the future to help my credit score go up. Through Faith and by the Grace of God. HE has blessed me from a 1996 Toyota Avalon to a 2016 Nissan Altima. It's a beautiful car! At some time or another everyone in this world has experienced difficulty trying to purchase the car they've wanted. God knows I had to wait some years from walking, to getting rides. From riding the city bus to taxi cars; and from settling to buy old barely held together cars. Sometimes it's about the timing and what's going on in your life. We all can attest to that. I will encourage anyone reading this that if you have good credit, bad credit or no credit please go see LOLETTE HENDERSON aka "The car chick" at Kia of Lake Charles, La. She will do her best to help you get a vehicle no matter what situation you're in financially. To GOD be the Glory!!!!! Forever grateful!, Dionne

David Beglau

Best dealership in town. The whole staff works with you and tries there best to help you. Steve is a great salesman and happy does everything he can to get you approved.

Melonie Wallace

Experience was ok considering I was at the used budget lot. Noticed alot of those cars have alot of dings not what one would expect but again it was the budget lot. Good salesperson .

Alec Grayson

Attention!!! Giving Kia of lake Charles one star is still too high. I went in a couple weeks ago and had a horrible experience. The managers are bullies and shame customers into buying and get aggressive when you don't take there "deal" Almost all of there (Sales Team) "if you can call them that" >I prefer Prison release program. Are just as messed up in the head as they are when it comes to their customer service. They cussing in front of who ever and references to drugs. Bragging about doing drugs on company time is sickening. Managers don't care about the customer but bully everyone and questions everyone's intelligence. They lied and tried to take money off my trade and leave a couple thousand out of my paperwork. Then when I brought it up. Lied to me saying the lender made another decision and shut it down. I have already contacted the *Louisiana Motor Vehicle Commision* and they will investigate and drug test everyone at Kia. (NEVER BUY FROM KIA OF LAKE CHARLES) Unless you want to buy a broken down car and want to end up in a financial burden.

Katie Conner

First hand witnessed how they treat their employees very unacceptable do not I repeat do not work nor purchase a vehicle here

LoveWorks DotCom

I'm sorry to say, but car dealers and proctologists are my two least favorite people to visit. But my experience with Kia Lake Charles was outstanding. If you go into a dealership with your research already done, you will have a much better experience. There were no problems - not with the salesman, sales manager or finance manager. It was a smooth deal. This is NOT the same "Kia of Lake Charles" from years past. I would go again.

Glenn Benoit

I have had nothing but good experiences at Kia of Lake Charles!

Patricia Patrick

Never had problem here and they're incredibly helpful. I've had other brand vehicles before but this place is above and beyond.

Kiara Chretien

The most upsetting part of this is that it was my first time ever buying my first car so I went to Kia of Lake Charles and it was the worst experience ever to be recorded. I traded in my 2002 Ford Taurus and I bought a used 2014 Kia Rio for 12,995. Now being that I am completely ignorant to this whole process, I sort of figured that no car dealership would put me into a car that was a potential risk for destruction, so with a huge smile on my face I drove off in my newer car. Once it was inspected by my parents the following things were noticed; it was sold to me with a bald tire, missing vent handles, no paper plate and after a very brief police stop I also learned...no inspection ticket. I could probably write a 10 page review on this place, but I will end with this...to all my young people BRING YOUR PARENTS WHEN YOU GET A NEWER CAR. I just want anyone who is considering to buy a new car for the first time to know what happen to me, so that way it doesn't happen to YOU. just a little food for thought.

A Google User

My mother and I live in separate states. We reviewed the inventory, found a vehicle, and applied online for two weeks. Once my mother was able to be approved we contacted the dealership spoke with Brandon and scheduled a test drive and appointment to make the purchase. After driving one and a half hours away prepared to sign and drive away with the vehicle selected only then was she advised the vehicle she selected was not available for drive away today. In fact she was told the vehicle was being detailed, wow. Needless to say the test drive is the only investment my mother made and will be making with this dealership. Purchasing a vehicle is already a stressful task we must all endure but when you waste the time of my mother after being explained that she had to be helped from so far away let’s me know the type of dealership and business you they are.

Elise Koonce

I hate to leave a bad review but I experienced how underhanded a dealership could be. I've been to kia dealerships in different states. Don't go to this one.

Derrick Bieller

Service department is extremely rude, incompetent and unaccommodating. I would not recommend spending a single penny here.

Stephanie Henry

Ran my credit without my permission Very pushy salesmen, trouble explaining I was looking not ready to buy

Traybo Cutter

Do the math first before you sign.

L Taylor

Very Pleasant, They are kind and make you feel like family. I would gladly refer Kia Of Lake Charles to everyone. Sales and Finance Manager Is Awesome. Service department is the best and always greet you with kind words and a smile. I Truly Love driving our Kia Sorento.

Cory Paulin

Excellent sales service!! Everyone there is very polite and knows what there doing.

Dr Donald Butler

Excellent, excellent service

Kaitlyn Hunt

If I could give it a 0 I would... worst dealership I've ever dealt with. Summer and her finance manager are sorry... they put several thousand of warranties on the vehicle after I asked not to... needless to say I'm getting rid of my vehicle and I've only had it for about 2 months.

Meaux Prince

I brought my Kia @ Nissan and because it's a Kia car, I had to bring it in to Kia for any maintenance issues I had. At this point, I wish I would have gotten my car from Kia lol! Devin and Luke has been a huge help out with the minor issues I've encountered with my lovely car. They actually help instead of putting on a front like they care just because it is their job. I work in hospitality so I know! Just wanna say you guys are awesome and I see y'all moving up in Kia! Thank you.

VERNA RUFFIN

I bought a used SUV and paid the note the transmission went out twice and they kept it a long time both times. They didn't offer me anything or conversate me with anything. Stay with out transportation for two months. I have not gotten anything from them. Plus I didn't complain and give them trouble. Ask to talked to the GM and they lied to me about him. I do not recommend Kia to no one.

Jennifer Spell

This is my second time buying a car from Kia in Lake Charles. Both experiences were fast & easy. The staff is helpful & friendly. The service department is always helpful!

MIKE WRIGHT

No

nichole thibodeaux

When you purchase a car you expect to have that same enthusiasm that you had when you signed your name on the dotted line. But here at KIA of Lake Charles, La. this is not so. The salesperson is great, the lady at the front desk is awesome, now it is time for you to change your oil and you have to deal with the people in the service department. “Awful” is the only word I can come up with to describe the service department at KIA of Lake Charles, La. It all starts at the head of the department, Brian. When you learn from your manager to be dishonest you have no choice but to be a dishonest employee. Like a child you think it is okay. Well, news flash it is not okay.

Megan Lyons

Ask for Dayton!

Andrea Fontenot

Staff was very friendly and helpful!!!

Amanda Benoit

Eugene and gilbert are the best. Very friendly staff and awesome place to buy a car

Bowen Farquhar

To bad zero stars is not an option. This dealer ship consistently takes advantage of people. If you are an older couple or starting family DO NOT buy from these crooks. I’m not sure exactly how they sell the wrong car but it has happened! I’m not sure how they forget to put a spare tire and jack in a car but it has happened! This dealership is a joke. STAY AWAY. Go to Alexandria, Lafeyette, or Beaumont.

Ja'Nissa Hughes

BEWARE! I concur with many others that have posted reviews wishing that there was a “ZERO” star rating available! My family of 4 went into Kia of Lake Charles after calling the dealership to see if anyone was available to help us. It was about an hour before closing time, but the sales representative I spoke with insisted that I “come on down”. When we got there, the salesman was outside waiting and tried to rush us into test driving a large SUV without explaining much of anything about the vehicle. He tried to stop me from looking at the window sticker and price of the vehicle. He was very “cocky” and assured me that he knew what we needed. I refused to just jump in the car, and insisted that he listened to our price range and what we needed for our family! Shortly after, I chose which vehicle to test drive and took the time to explain our “sticky” situation as we are due for another baby and simply needed a larger vehicle. He was still CONFIDENT he could work it out in our favor with the note, money down, and interest rate we wanted. After the test drive, he rushed us inside to get the “credit application”. I had to keep my mother in the loop about what we were doing so I FaceTimed her to get her help and perspective. The salesman was very rude and impatient. He was rolling his eyes and shaking his head as if I was wasting his time! He conferred with his manager for a second, and then his attitude changed. He huffed and abruptly said, “this isn’t going to work, you’re too upside down, it’s like $10,000 upside down (totally false) and we can’t do anything for you!” (This was before even running my credit or knowing my 10 day payoff ) Before I could get a sentence out, he packed up my paperwork and started to get up from his desk! I wanted to ask about the unexpected change of attitude and where he was getting these numbers from as it wasn’t our situation at all. He cut me off again and coldly said “find someone to take over your payments and then come back” as he walked away leaving us there alone. We hadn’t to gather our children and belongings and see ourselves out because this salesman and his manager had quickly made themselves scarce! I have NEVER felt so humiliated, embarrassed, and disrespected in a car dealership! I want to discourage anyone from shopping at this dealership because they don’t seem to care about helping a customer out and making RESPECT a priority! This is a poor representation of what Kia stands for! And I hope that the corporate office will certainly re-train this manager and his employees to better serve our community!

Tiffany Woodham

Great service

Logan Green

So I’m in the market for a new vehicle. I’m NOT looking to buy right now, I am taking my time to browse for the right one. When I walked in to Kia, the sales woman approached me and was very kind. She was sociable at first and when I told her that I wasn’t looking to buy right now just browse, it’s like her demeanor completely changed from friendly to downright rude. The whole time after that, her and the other sales people didn’t bother helping me by answering some question because I’m sure they thought it was a “waste of time” being that I wasn’t ready to buy right now. So I asked to test drive one of the vehicles. And you should of seen it. It was like they didn’t want do it. The girl asked someone else to come ride with me and he didn’t want to do it either and asked for someone else to do it. So basically I stood there for 20 min until the girl decided she would ride with me. While inside the vehicle I was test driving, the girl was completely quiet the whole time. It was very awkward. I tried to engage in conversation by asking questions about the features of the car because I wanted to take notes down to compare to other cars later on. She didn’t say much.. and I could tell she didn’t want to be there. As soon as we got back, she got of the car didn’t say anything. And I replied “thank you for the test drive I really liked the vehicle”. She just nodded her head and went back inside. worst experience ever... the sales people won’t bother helping or asking questions if you’re not looking to buy a car that moment. It’s insane.

Misty Jones

If there was a ZERO option... it would be checked! How do you sell a car to a older couple on fixed income/social security, only to call them the next month and tell them they have to bring it back because they gave you the wrong car?? Shouldn't that be part of their JOB? Sooooo.... when you do swap the car to get the VIN # you are paying for, the seat is stained in 2 different places, there's no spare or jack, it's filthy... low fluid lights blinking away... but yet they tell you they detailed and serviced it?!?!? We scheduled an appointment to have everything taken care of, drive an hour and 30 minutes to get it done... and they tell us "sorry, can't get the stains out"! "We don't have a spare or cargo net, we'll order one"... then why make an appointment??? Very sorry salesman.... very sorry sales MANAGER! Stay clear of the dealership... nothing but lies! #ZEROSTARS

Tl Geter

Great deals and employees

Clara Granger

Super friendly salesmen.

Justin Mays

Bought a car from here from the salesman timothy savage. Not only did he service my car he serviced my wife behind my back!

Pernecia Smith

Great service.. very friendly professional

Cynthia Rougeau

I was sent to Kia by Billy Navarre Service Dept. Upon entering Not Hello. Do you have And appointment. To which I replied who sent Me to receive car repair. I started the my Car and let him hear the reason I came. She's Roaring. Then to be accused of Causing the damage. Wow.

Samantha McConnell / oldies

Bought our first new truck here! We got great service and things went very smoothly! Drive of in or new truck with in 5 hours!

DENNIS M DUPUIS

My wife and I give Kia of Lake Charles 5 stars! Our sales person Rebecca was very helpful and pleasant, she worked hard to get us the best deal on the used vehicle we had picked out. Kade who is the Director over the parts & service department Is awesome, he made sure we were helped getting our new keys & fob programmed after the sale & recently made sure an issue we had was taken care of! Thank You!!!

Charles Murphy

Parts were cheaper to buy from the dealer than online, but they don't call you and let you know the parts are in, nor do they call you back when you call to see

CHERIKA NASH

I don't have a clue why a star is highlighted because I give this place a -0,brought my car 3 months ago everything was great everybody did wat that had to do just a week ago my side window got knocked out because I lock my keys in,call them on a Friday and ask them to order my window the guy told me he couldn't get it in...so I'm like your the Kia place why the hell u can't so he give me a different place to call, call that place they told me sure we can have it here Monday but he wouldn't be able to place it in till Tuesday morning go to the place Tuesday morning just for him to tell me he couldn't get the glass he's sorry he found out Monday and didn't call so he give me a number I called them they ordered two windows came to the house and the windows didn't fit call the Kia place back and talk to someone with a nasty attitude it was to the point I told him to place the phone down and let me talk to someone else,now this is Wednesday the same guy I call Friday got on the phone I told him I been getting the run around since Friday about my window can u please tell me what I need to do so he said on yea I remember u I can get your glass just came in and pay for it....I was pissed then I get there the lady with her smart mouth ass telling me there's no need for me to paid for express it'll be here Saturday so at the end of it all I had to pay 350 for a glass I should've already had but they gave me the run around and the sad thing about it all is the same person he first told me to call will be the same person to put my glass in and I have to wait for him to give me a date so he can place it in...never again will I go to the Kia place 2 thumbs down!!

Chantilly Smith

ZERO stars! I saw a vehicle online, and I called about it. The salesman Aaron Kendrick told me that the truck was still available and looking good. I explained that, me and my boyfriend wouldn't be able to get there until 7pm, due to our work schedules. He gave me his cell number, and said that it was perfectly fine. I called back at 5pm to confirm that we would be coming, he said he had the vehicle ready for us to test drive. We drove up at 6:45, I made a lap around the parking lot just to see the vehicle before we got with Mr. Aaron. We could not find it. So we parked and got down, a lady came up to the car and asked if we were meeting with someone, I stated, we set up a meeting with Mr. Aaron Kendrick to see a truck. She went and got him and they came outside together. He shook my hand but not my boyfriends. Then he asked us what vehicle we were there to see, as if we had never spoken. I stated, the Chevrolet S10 we had spoken about a few hours ago. He said, oh yes lets go get the keys. That's when we heard the girl say, didn't we sell that last week, he said back, yes and made a face at her. I know a few salesman so I'm familiar with how they operate, I assumed he lied to get us to come in, and would try and sell us a different vehicle. I was sadly mistaken! He brought us to the back of the dealership where he searched and searched for the keys. He said the keys some how got misplaced and said he will still show the truck to us. We confusingly followed him out to the back of the lot, where he continuously led us on a wild goose chase, finally he claimed it must be at Kia's other lot down the road, and we should go drive by and check. Me and my boyfriend were in complete shock! I told him that the truck was not there and that we heard the girl say the truck got sold last week, he looked at me and said, is that what she said I'll be damned. Never have I experienced such unprofessional and inconsiderate service. It was a HUGE waste of our time! And I advice as long as Mr. Aaron Kendrick is working for KIA of Lake Charles, I would definitely not bring my business there.

jkellender92 .

Messaged with them on FB about coming to their buy back event. Specifically asked if they could just buy a vehicle without taking one on trade and was told "Yes has to be 2014 or newer and have 75k miles or less :)" Told them our fit both and we wanted to come in. Set an appointment Tuesday for Saturday, drove 40 minutes to appt Saturday, salesman was nice (only reason for more than 1 star) and said he didnt think they could do that. We went inside and he asked his boss who said they couldn't do that at all. I told him they may want to tell whomever was over their messenger because we just drove 40 minutes for an appointment. His words were, "Okay," and rolled his eyes. No other words were spoken to us before we left.

Christina Ellis

Horrible service, rude sales people. DO NOT COME HERE!!!

Courtney Dawson

I came after calling first and was never even shown a vehicle. I was pretty much told that unless my father co-signed I was out of luck. While I was being rejected after providing my info my father was outside being disrespected by another dealer when he was interested in looking at vehicles himself. He asked a question to a dealer and instead of answering he ignored him, after my father asking the question again he reluctantly provided a one word response as he walked away. Bad customer service. Luckily I found a better deal at a separate location.

Kimberley Reider

The service department was great. Very polite and worked fast.

MM Sr.

Even though I wasn't spending a lot of money there they treated me like a top paying customer.

Joyce Olivas Rojo

Hands up 5 stars,yes indeed this is my second vehicle I have gotten with Kia of Lake Charles. I have an amazing sales lady Patricia Simmons, if you think it can’t get done,just talk to her boom it’s done.I was sitting with another sales person and I had a time limit to get back home for my grandson and all he was doing was talking about everything but the right thing,so I got up went meet Patricia and was on my way home within 35 minutes. That’s what I call a good salesperson honest upfront and very friendly person, Personally I cannot say anything bad about any of the staff because I was always treated with respect.

Christoph Lee

"I'll pass!!" That's what the manager said when I told them I'd pay MSRP and no more for the vehicle. They have all kinds of add ons they try to nickel and dime you with, sales person was nice enough but if that's how the manager acts I can't imagine the other sketchy stuff they do. So I'll pass too, right on to Houston or Beaumont to not be insulted when I try and buy a vehicle.

Brad Dalby

Very friendly and took care of a recall without appointment. Technical explanations were understandable and service team was top notch! Thank you Kia of Lake Charles!!!

Sandi Silmon

The best staff of sells, service, office, and management. Can’t be beat.

Paul Wade

I got a car here so I guess the did a good job

David Airhart

I was told several times they would call me back with an answer or an appointment and I would never hear from them. I had to show up in person to get my vehicle repaired because they would not return my phone calls. There was an issue getting my title from my trade-in due to a clerical error. I assisted and got the issue resolved. I went to pick up my new license plate and they refused to give it to me. I assume they meant to hold it as collateral until my trade title was received. They only released it to me when I told them I would consult an attorney to find out if they could legally hold it in their possession. The dealership is full of typical smiling sales people. Until the sale is made. Then they are no longer interested in helping. I will never do business with Kia of Lake Charles again. Update: I get a notice from the DMV stating my license plate was not turned in as required by law when insurance is dropped. The dealership said they would turn it in for me. What a mistake to trust these guys. Notice after every bad review there is a review giving them 5 stars. These reviews are totally fake. Notice the pattern. This is a sham dealership with horrible customer service. They do not care about their customers. Another update: Once again I called the dealership to find out when and if my license plate had been turned in to the DMV. One manager of finance gets on the phone and swears a solemn oath that he will find out and call me back. I explained to him that I didn’t expect a call back because of the dealership’s history of returning my calls. He once again swore he wasn’t like that and would call me in 30 minuets. If he didn’t then I should call him back. So, after 30 minuets I call back and he is busy and not available to talk so I get another flunky manager that says the financial manager has no way of finding anything out and he will help me. Ol’ slick talking car sales manager with his reassurance and everything gonna be alright speech says he will find out if my plates were turned in and let me know first thing in the morning. Guess what!!?? He didn’t. I gave it a couple of days and called back. I once again got a totally different manager. (Everyone seems to be a manager here) he was extremely rude and telling me I had to go to the DMV and show them my paperwork and they would fix it. So now I have to be inconvenienced because they Didn’t turn my plate in to the DMV. I asked him to verify what date my tag was turned in and he continued to be rude and telling me to go to the DMV. First he said he didn’t know what day it was turned in then he said it was turned in and I asked when and he said he didn’t know. He’s a very sorry person and has no business in customer relations. After he hangs up on me I call back and ask for the owner. This same, horrible human gets on the phone and starts talking down to me and repeating himself. He once again hangs up so I call back. I ask for another manager. The girl that answered asked who I was and I told her I was a customer that would like to speak to a manager. I then got my salesman, Brandon on the phone. He picked up and greeted me by name proving that they knew it was me calling and they have been screening my calls apparently. He gives me more of the same old tired story about everyone else and not him. I asked him why I can’t get any help with this dealership. He said well you gave us a bad review. I only gave a bad review after they were not performing as they promised. Long Long review summed up again: everyone at this dealership has avoided me and lied to me in hopes I would give up and not get my vehicle repaired as they promised. I would love to speak to the owner but I can not get through the minions on the floor. If the owner reads this or cares about his management then I invite a call from you. My number is on file with your undertrained very unprofessional sales staff and many many managers.

Matt Williams

Trying to find a used van but was constantly being up sold to a new van. When I did find a good used van that Kelley Blue Book said was 8000 they told me it was 18000.

Shelly Yokum

I made the mistake of letting another company change my oil and they left the plug off which in result destroyed my engine. I had the car towed to Kia to see what could be done. The hospitality and help I received was without a doubt the best customer service. Kade and Luke went above and beyond to answer all my questions and keep me informed. They even helped me with insurance questions. I am truly grateful.