Reviews of Jim Taylor Ford Lincoln (Car Concessionaire)

Jamie Marshall

Great place to buy your next vehicle.

Donna Pylant

Nice people

Paul Womak

Great place, good service.

Jean Hines

Awesome service

Robert Young

Courteous and helpful, good information on your purchase

Rodriquez Chambers

My experience was by far one of the best experiences I have ever had with car buying Jabo Cage put my mind at ease and made it easy and affordable to fit my budget. Car buying can be scary and challenging sometimes but he understood and listened to my needs. A million Thanks!!

Lyndie Kelley Brazzel

Friendly staff. Didn't buy a car there...just looking around right now before I make a decision.

Zach Brashears

Very good customer service!

Kimberly Poisso

Great customer service!

Daniel Durr

Fast efficient servicing for my truck.

dixie Griffin

Service area is good

sk d

My car buying experience with Darren Collie was the easiest ever!!! Would definitely recommend him and them and be back!

J D

Got brakes put on and I have went back 3 times already cause they keep squeaking every time it rain and the act like that cool. I didn’t pay 179 dollars for my brake to make noise when I could of paid less at a shade tree and hear nothing. Then all the say is bring it back. I’m so fed up with going up here mostly every week behind my brakes. If I have to go buy my own pads and get them on the ford place will never see me up there again cause the service sucks. Who what to ride around with they vehicle making noise like that.

Robin Grant

Darren Collie with Jim Taylor Ford was very helpful. It took less than an hour and I was driving off the lot with my new vehicle. He even drove to West Monroe to my place of employment to bring me papers that needed to be finalized. Very pleased. Will Be Back.

Sharika Hay

The Greatest Customer Service Ever!!!!

Matthew Pike

Great salesmen here and good selection of new and used vehicles, but the service department always seems a little too busy to listen to what you need to tell them about the issue with your vehicle and thats frustrating because then you end up paying for something you didn't really even need fixed or replaced.

Bobby Scott

Very professional place of business

Mark Boersma

Service department has very poor service. Made an appointment to have my car serviced. The next day no one had looked at it. I stopped by the service department and inquired. “Someone is on it now”. 4 hours later I called. “The technician just got on it.” Frustrated, I asked for my car and asked why I keep being told the same thing. The service person hung up on me. When I picked up my vehicle, it was apparent no one had ever looked at the problem. I understand being backed up. I don’t understand lying to the customer. I will not be back. Update: I was contacted by their customer service rep who understood my frustration. Will give it another try.

Crystal Oliver

While searching for a vehical, a family member found what he was looking for! Thank you Darren Collie!

Linda Lewis

Fast polite friendly 100 per cent service..

Bran Braz

It's a dealer, what more can I say. You get what you pay.

Wayne Kemp

Friendly and fast service. Better than my hometown dealer by 100 percent.

HiTech Computers

Great service, every time. Don and his team will take good care of you.

Rokeau Newton

Chad was wonderful. He made sure I left happy. Great customer services skills. He took very great care of us. Thank you Chad. Kudos

Kathran Randolph

Larry Gipson is a great salesman who gives his customers excellent service without pressure. He explains the options and allows the customer to make a decision about a purchase. He will sell me my next car. I hope that others will see this an consider asking for Larry Gipson when seeking a car to purchase.

Lisa Hammock

I had a scheduled appointment time to get two tires put on. I sat waiting for 1hr 45min but when I noticed that my car had been sitting for the last 30 min I thought it was done. I inquired about it and the worker stated that she would check on it. After 2hr and 30min. I asked what was going on with my car. Another worker told me that they had just taken it to the back because they were running behind. Why wasn’t I informed when I arrived so that I could complete other tasks and come back? I was soooo upset. I spent 3 hours and 15 min waiting on that service. Ford has to do a better job with courtesy. Why would I make an appointment if the time wouldn’t be honored? At least inform me if you are behind so that I can decide if I want to reschedule. I was soooo disappointed with the level of service I received today.

Josh Brown

They do great business!

Andy Randolph

Great honest folks! Ask for Justin! He'll treat you right!

Fay Harrell

I love this place for 2 reasons one is they are the best dealership in ruston have the best workers and they are friendly and the other one is my husband works there so I know almost everyone there and know matter who you are they are going to great you with a smile

Nicholas Lococo

Bought a used truck that had a bolt missing on a caliper. Originally offered to fix whatever was broken pr get a different vehicle with $1000 off price tag. Left with truck that I bought originally and fixed at no cost to me. I recommend Chad my salesman to anyone, he genuinely cared about the situation and came up with more than one solution to fix the inconvenience.

William Avant

The only reason for 5 stars is because they don't have 10. I've bought a lot of vehicles in my life and by far this is my best experience yet. You won't find anyone better than Darren Collie. This man handles his business and is extremely knowledgeable about Ford. Highly recommend Darren and Jim Taylor Ford!!!!

Kodi Spencer Lee Balsamo

The place is nice and the indoor temperature was pleasant, but the staff could use some work. Some of the employees are rude flat out.

eddie caughlin

Friendly courteous service

David Rupf

Not finished yet, but Scott always treats ya like family, so great experience!!

Adam Edwards

Service department is top notch. Friendly and thorough. Willing to listen and answer questions as well

bryan taylor

They tried

Madison Baugh

Friendly service

Tinman

New location is very large but inventory not as diverse as expected. Call before you go to see if they have what you're looking for. Salesperson knew nothing about the Edge and ultimately could not provide a model with the options we wanted.

Bea Grimes

Ok

Tasha Smith

They have the best service in Ruston

RonnieandJanice Gulledge

Need to listen to the customer

Heather Underwood

All the way from Texas was approved just waiting to sign and they sold the vehicle out from under us

Melba Burson

Looked at a truck for a friend. Johnny Mohawk was nice & is still watching for sometime for my friend. Nice place.

Dale Carney

We were just browsing for a new truck.

Jason Glasscock

Very friendly people. Costumer service was Excellent.

Julian Sanders

Very nice service and awesome professionalism. Process was easy and very fast. Ask for ryan, he'll do you right.

Ryan Abel

They are all very nice and positive! The service department is the best I have ever dealt with!

Ronnie Miller

Best in the business

Chris Bass

Bought my second new truck here in less than a year... both times have been great experiences.. fair deals and quick financing.. will definitely buy here again

Erik Stratton

Bad service after the sale

Tara King

Did everything to get us what we wanted but when we decided that we didn't want to do they called over and over again to try and talk us into it.

Kip Nissen

While traveling through the area my truck needed it's services done. Took it to Jim Taylor's who got us in quick and back on the road even quicker. If you are going in for a vehicle ask for Brandon who was vey nice even so we were just looking.

Ernest Spells

Excellent

Tracy OLoughlin

Friendly salesperson.

mama moonkin

Friendly and good service. They should take appts for their service department, I hate driving 30 min to get there just to find a dozen cars ahead of me along with a 2-3 hour wait! I am not able to drive 2 cars so yes, I have to wait on site. I would give 5 stars if they would do this

matt reynolds

Great service. Everyone is super friendly and helpful. Had Chris work with me and he did everything needed to get me into a new truck

Pamela Fields

Nice dealership

Sheldrick Britton

Best place for an oil change.

Gary Jackson

Hey everyone, my experience with Jim Taylor Ford dealership was amazing. I was looking to trade in my 2014 Ford Mustang for a later model and was not so sure if it was going to be possible. However, I received a phone call from salesman James Gerow and he took good care of me. I was a little nervous at first, but he assured me that he would do everything in his power to get me into 2015 Ford Mustang. He was very courteous and well-knowledgeable about the mustangs. After I test drove the vehicle, I was ready to purchase it. The transaction was very smooth and comforting. Therefore, if anyone is in need of purchasing a car, then I recommend you go to Jim Taylor Ford dealership in Ruston, LA and ask for salesman James Gerow because he gave me everything I asked and was able to be placed me in my brand new 2015 Ford Mustang!!!

Victoria Jones

My husband and I recently purchased a pre-owned sedan from Jim Taylor Ford Lincoln Mercury. James Gerow was our sales consultant. He was very friendly, informative, and not pushy. I loved the vehicle, but I had a problem with a couple of minor things. James made sure in the deal that they would be fixed at no extra charge. We met with James' manager as well. He was very helpful in getting the vehicle in our price range. Overall we had a wonderful experience, and we would definitely recommend Jim Taylor Ford Lincoln Mercury to anyone interested in buying a vehicle.

Nick Barron

Spent almost 13 minutes on hold, looking for a quote on service for my truck. I guess I’ll be going somewhere else where I can actually get a quote.

alfa K9

Great service and knowledgeable sales people - ask for Larry Gipson, a real pro who goes the extra mile for customers!

Crystal Blade

They are very friendly and helpful

Matt Smith

Had a great experience at Jim Taylor Ford. I traded in my 2011 Mustang and left with a new F-150. I would definitely recommend them to anyone. Ask for Matt he was great!

Cari Fallin

Ryan Erxleben made our buying experience so easy! He got us the truck that we wanted. There was no hassle. The finance department, great! Everyone is so friendly and willing to help! I highly recommend going and seeing him for any of your vehicle needs!

Sheryl Ellerman

Excellent service, loved my buying experience

David Carey

Fast and always friendly service.

Anthony Jordan

Great, awesome staff members, sales personnel staff we're very friendly and there to answer any questions you may have. The main thing that stood out while I was there, was that they are there for you, they really know how to anticipate their customers needs. Great job gang!

Brian Briggs

They treat you like family here. They will be straight up with you, and will help you with anything. I’ve never had good experiences with other dealerships in the past, but this one is now my go-to. I’m even willing to drive 30 mins one way to get service here. Would recommend if you’re looking for a solid dealership to do business with

William McCumber

Just got a great used truck; James Gerow was our man. He worked hard to get what we wanted, took care of all details, answered questions, anticipated needs, and made right what few things needed to be fixed. Good man. He gets my highest recommendation.

Justin Butt

Service department is terrible!! I had an appointment for my truck to be fixed and waited for 2 hours before they pulled my truck in the stahl!!!

Hallie Toston

James Cage is a great salesman!!!!

K.D. Rolls

great place. Purchased a suv today that we saw online. As we walked in a lady that came in behind us came in for the same usv. They waited on us first. During the paperwork process another lady came in for the same suv. Clearly MAD that we were in the process of getting it. The employee she was speaking with had to call the manager over to deal with her piss poor behavior. (due to myself having to rock and walk our lively 13 month old in the hall i hear everything) THE STAFF IS GREAT!!!

Billy Hall

Fantastic service department!

Todd Brazil

I bought 2 cars in less than a month there. Both times I was treated good. Good back and forth negotiations made me feel like I had a good deal when all was said and done. Bad part is the after sale customer service called me to tell me the benefits of buying from them in regards to discount in the service department and something about every 3rd oil change free. Unfortunately they never dropped anything in the mail as they said they would and the lady never returns calls.