Reviews of Hampton Toyota (Car Concessionaire)

John West

I walked in yesterday hoping to find a car n thinking I would have to wait a couple of months until my other cars were off my name in order to finance another car! I never expected to drive away with the car I wanted that day! Chance was awesome and had everything taken care of! I felt extremely valued when the Store Manager walked out to see if I needed anything and told me as long as I left with a smile she was happy! This place will def have me as a returning customer

Connor Rickards

This is the worst dealership out there. Horrible customer service from buying a car to the actual maintenance of the vehicle. STAY AWAY.

Blaine LaCombe

Sales people April & Chance were extremely helpful in getting my wife and I a great deal. And very helpful in showing us new features in our new Rav4 Limited 2019

Nancy Chaisson

They r friendly and courteous my vehicle was done in a timely manner

Jessica Pipkins

The Guy that helped us outside with getting it checked in was great... The lady that was in the building that we had to sign papers with was a but dry and not friendly

Rosalind Lewis

He has so much patience. He listens to what you have to say. Very knowledgable regarding his job. He treated me with respect. He also made my experience so enjoyable. God Bless Him and I will let others know. I Love my Car.

Southwest AC

I purchased a vehicle with Hampton 5 months ago. Jamie and Sam wer absolutely wonderful . Sam was very helpful and Jamie is absolutely fantastic at her job plus she seems to be just an all around great person. The finance director was really helpful and very knowledgable. With this being said, the Service Dept. is probably the WORST I have EVER had to deal with . There is only one person , Steven, that I have spoken to that has ever been kind and wanting to be helpful. However he doesn't know that by the time you get to him, you are so frustrated and just aggravated that you would rather not speak to anyone cause you would be ugly to him and he doesn't deserve it. The girls that take calls don't try to help and from my eperience , they really don' seem to care if you give a damn or not. Anyway I am seriously looking into trading my Camry in on another Camry but with another dealership just so I don't have to deal with the Service Dept. I have sent customers there and I know they purchased because of the front and are just like me now, reegretting because of service dept. It is truly a shame because Jamie and the rest of the front sales people are really GREAT. I truly hate it because I thought I had found a dealership that would work. Only sales.

Michael Dinwiddie

Hampton Toyota! What a ride! I met Chance Menard when he walked up to me looking at a Toyota Tundra. I informed Chance of my concerns and what I wanted in a truck. Chance was very professional for the entire ride! The first night Chance had my trade in appraised and worked up a quote. I let Chance know that my wife was to be in on the deal, and he was very patient with my needs. Couple days later I came back and after a few offers from myself, and a few from Chance, we got er done! I will definitely be back when I look to upgrade again! Great service, very understanding team! Thank you Chance Menard! Thank you Hampton Toyota Team!!!

jake rogers

I could not be happier with my experience. James Martinez and Chai went above and beyond to get me the best deal they could!!! I will be back

Jason Williams

The vehicles are really nice, the problem is, if you are trading in a diesel they call wholesalers to purchase them, that isn't an equitable trade, wholesalers are going to give you bottom dollar to make the max profit off your back. I have a truck that was appraised between 49000 through 51000 at Dodge, Chevy, and Ford. Toyota would only offer 43k for it because they use mom and pop operations like Dons wholesale to purchase them. I love a Toyota, but I am not giving Dons wholesale my truck for one. Just to be fair, I have purchased from them before and loved my truck, I went to Musson Patout and they offered much better than Hampton, they just didn't have the truck I wanted on site.

Heidi R

A BIG GREAT THANKS to Tom Webb!! I had a great experience as a first time car buyer. He was very helpful,patient and understanding! I would really recommend going see Tom @ Hampton to anyone looking to buy a great car. Thanks again!!!

Claire D

Terrible service after the point of sale. I will NEVER bring my car back to be serviced there or buy another vehicle from them again! The sales manager, Jamie is extremely rude and the complete opposite of a “people person.” I have since started bringing my Toyota to another dealer for service. Worst car experience I’ve had, and my car is only a year old. The only time I’ve had my car serviced there, the service team was nicer than the sales team, but extremely slow. It took forever.

Charlie Llewellin

Great friendly service! Excellent place!

Cragan Occoner

Very bad experience sales man Logan ran my credit and said that he would make sure I had a deal on a vehicle and he didn’t fulfill his word he was very ugly with me and unprofessional and he texts me back saying he couldn’t make the deal and didn’t let me know why he couldn’t make the deal!I would not recommend him as a sales person.

Thomas Harle

Outstanding service! My daughter-in-law was driving our Lexus from Texas to Florida when it broke down in Lafayette. Hampton Toyota went above and beyound to fix major problems in a very efficient and professional manner. We are grateful for helping us in this stressful situation.

Peter Schexnayder

My father purchased a new Camry through Hampton less than a year prior and I was able to snag the same salesperson (Max) for the purchase of my 2017 Corolla. He answered all my questions, made helpful comments and suggestions, and had me in and out in a record hour and 45 minutes. It was an enjoyable experience and I am very satisfied with my purchase.

von khasay

I was serious in buying a mini van, I asked for a better price and I was told the advertised price is the best price! No counter offer or an attempt to earn my business. I showed them a lowered priced mini van with similar year and model at a different dealership and asked them to price match, they declined. I went to the other dealership and bought the mini van and it had lower mileage than the one they have:(

Emily

Honestly Hampton Toyota has great customer service and Chance Menard is a wonderful salesman that made the whole process so easy and enjoyable! This was my families’ second time purchasing a vehicle with Chance and my first major purchase and I couldn’t be more happy with my new vehicle! “Take a chance with Chance!”

Laura Landry

Very nice employees. Clean waiting area.

P K

I went to the dealership to have my brake light changed and then this happened. While I was waiting I asked to speak to the 'quietest, most patient sales person in the building' [Larry Bland] because I was going to be asking a lot of possibly unrelated to each other questions that a pushy/impatient person wouldn't have time for. A short version is various takes on trading in a vehicle w/97,000 miles, and three years left to pay. Halfway through our exploration service came to report that I also needed new tires and the estimate was $1000. Due to my twenty questions being patiently explained I was able to determine that for an additional $1000 I could have a new car to go with those new tires. It was a very pleasant, if lengthy, experience. Finance [Chai Phumsorn]was above and beyond working out a few of the kinks involved with a prior balance transaction. Mr. Vickery also thoughtfully checked on me throughout the time it takes to get that all done. I am a returning customer by the way who works in Texas and keeps and apartment in Lafayette so a safe vehicle is a necessity. The bonus of all of that is that this happened on my birthday...70 years young! What a delightful way to start a New Year and new decade.

linda girouard

I had the best and friendliest and most helpful salesman I have ever had. Thanks to Chance Menard I had a very good experience!!!

Cullen Jacob

Do not buy a used car from them! I purchased a used vehicle from them and it had multiple issues that could have easily been fixed had a technician look at it. They did some sort of detail work on the hood to cover up rock chips in the paint so it wasn't visible at all. First car wash and the hood has rock chips all across it that were covered up poorly during detail.

Mark Wilson

Excellent and not pushy at all.

Loretta Lindon

The service was awesome. The service representative was very knowledgeable and the atmosphere in the waiting area was very quiet.

Scott Hargrave

Everytime I buy a vehicle the staff are friendly and knowledgeable. will be buying from them again. They are always understanding of my needs and willing to work with the price.

Tim Leach

Went to get options on lease end and details of what to do next. Chance helped me understand what needed to be done and that he would assist the entire way. Great communication throughout the week and on Saturday we took a chance with Chance and I’m now in a new truck. Everyone at the dealership was courtesy all the way to scheduling out our first maintenance date. The dealership was easy to get to and nice and clean. I highly recommend Hampton Toyota and Chance for your next buying experience.

Waferz

Have purchased 2 vehicles from here. One brand new and one pre owned. Both times, the sales associate was great and very helpful. Looking into my 3rd purchase, one of the sales associates superiors gave him a nasty comment regarding the vehicle I had purchased from them months before and was trading back in. That message was relayed to me. Needless to say, I will never buy from them again. My private information and phone number were also given to multiple 3rd party sources who continuously contacted me via mail and phone with offers for warranty coverages I didn't ask for or want. These calls started coming a week or 2 after my 2nd purchase. Wether this was the dealership themselves or one of the banks used to finance my vehicles, it was extremely frustrating.

Brenda Olivier

Excellent at everything they do, I'm on my 5th Toyota

Kri

It's a dealership so expect to pay a bit for vehicle service but I was pleased with their work last time.

Amy Elizabeth

Stressless, easy car shopping! Jon Haynes was a wonderful sales representative. No pressure, informative, and hard working! He respected my budget and decision. This is a top notch dealership and salesman. It was a very pleasant experience. Thank you again, Jon.

Jill Daigle

Went to buy a car for my daughter. I showed them the touchscreen wasn't working and they had chips with rust on the hood. Manager said if I paid asking price he would fix both. After asking about a warranty he comes back and says the touch is more then we thought so we won't repaint the hood. Before making a deal with a customer you should get your information correct and not go back on your word. So they lost a sale over them losing a few hundred dollars!

Dories Chaney

Had a great experience shopping for a new vehicle after mine was totaled in a hit and run. Salesman was cordial, well versed in all aspects of sales, vehicles, and all. Was walked through each paper to sign. This place is all u need for a great shopping experience. I love my new Corolla!!!

crystal martin

Eric Adams is an Awesome person to work with!! Very friendly and attentive.....highly recommend him!!! Charles Boatmon is also another great person to work with in the finance department....very honest and genuine person!!!

Robert Watts

I would like to say thank you to Tom Webb and Charles Boatmon for their services. I have had many dealings with salesmen and I have never had the pleasure of meeting someone like Tom Webb he is not a “salesman” he is a real person that just so happens to have the title of salesman. He never tried to sell me on anything through the whole process. He listened to what I wanted and went above and beyond to make it happen for me. Not only did I get exactly what I was looking for I got it at the price I requested and Tom drove 100 miles to bring the car to me. After repeated calls to my local dealers and never so much as a call back from them I started looking online where I found Hampton Toyota, Hampton had the car I was looking for, Hamptons motto is “Hampton has it” and they do! Not only great cars they have first class people working there and that is a rare thing these days. I would recommend Hampton and Tom to anyone! They did sell me on one thing I didn’t want, they sold me on a car dealership! I will use only Hampton Toyota for here on. The best service and people you could ever ask for! Thanks Tom you’re a truly great person!

Janece Francis

Wonderful auto care experience. The waiting room is very comfortable. The television wasn't tuned into something heavy. There was complementary freshly popped popcorn, fresh baked Otis Spunkmeyer cookies, coffee and bottled water. There are vending machines with soda, chips and candy. On a walk-in, I was in and out within an hour for an oil change and tire rotation. They did a multi point inspection as well.

Mary Ann Fournier

I had the most wonderful experience with April from Hamptons she's a wonderful salesperson who really cares about her customer I walked in looking and she showed me the perfect vehicle that I need and I bought it they are absolutely a great car dealership to deal with they stand behind their Toyota products and I would refer every friend family anyone to go to Hampton Toyota because they are absolutely awesome dealership.

Mark Martin

Crooks as all car dealerships are, treated as expected

Thomas & Brenda Richardson

This week we purchased a 2014 Toyota Sequoia from the Auto Show at the Cajun Dome. It was a great experience. The salesman Derick, was polite and knowledgeable. The staff were all friendly and helpful. John helped us learn how to set up our blue tooth and told us to come back as many times as it took to learn the new system. Charles was great with the paperwork. I would purchase again from this dealership.

Vanessa Savoy

Great service, convenient, short wait time

Marilyn Taylor

I would like to thank, Tom Webb, for giving me a very good deal on my Tundra Truck. Tom is a one of a kind, nice and great person. I would recommend Hampton and Tom Webb to anyone that needs a Vehicle. Thanks again Tom both from my husband and myself.

Shaheed Mcmillian

Recently bought a truck from Todd Starks at Hampton Toyota! It was wonderful service and could not have had a better salesman. It was also a pleasure dealing with Mr. Choate, who assisted with the process! Would definitely recommend these guys and Hampton Toyota!

Elizabeth Lee

I purchased a 2013 Cadillac SRX from Hampton and my experience was fantastic. I was helped immediately upon pulling up. Tyler Elizabeth Santopietro was absolutely amazing. She made my first experience buying a car the easiest thing ever. She was so polite, very personable, and knowledgeable. I previously went to multiple other dealerships looking to purchase, but didn't feel respected by any of them. Tyler was very patient with me, being a young first time car buyer and I definitely recommend anyone looking to purchase a vehicle to come here and see her!

Tom Ernst

Cars for sale.

Amy Lukaszeski

Went there to test drive a used car I found online. The salesman went in before hours on his day off for his birthday to accommodate our very busy crazy weekly schedules. He was very informed on the vehicle and was able to answer all of our questions. The sale was smooth and the car was detailed and ready to go by the time we walked out.

Simpson Gradnigo

As a prior owner of an Outlander Sport, I was very pleased to find and purchase the 2018 Outlander from Hampton Mitsubishi. I cannot say enough about the assistance and quality of service I experienced while working with the Hampton sales and financial staff-Heather was amazing and very kind in helping me find the right vehicle, one which not only met my specs, but which I would want to buy and be happy to drive. Chai did a fantastic job of finding appropriate and affordable financing. This is my second purchase from Hampton, and I plan to be a lifelong customer!

Cole Menard

Give Dillon a new wheel

Megan Darby

I had the best experience I bought my car over two years ago brand new and I'm still having a wonderful experience to this day. From Jason, to Jami, to Samantha I have never had a complaint. Jason goes above and beyond for my family & I! Which is why we have bought countless vehicles from Hampton.

Cody Bufford

Excellent service, and if you are not happy with something they go out of their way to correct it. This is my 3rd vehicle bought from them and i will continue buying from them for the service, friendliness, and great attitudes! Thanks again Hampton Toyota for putting up with my stubbornness sometimes and always willing to go out of your way to make me feel like a valued customer! Oh almost forgot, you know you can't go wrong buying a yota!

Mrs. MooGoo

Bought my car from them. Nice people. I think I got a good deal, they didn't try to swindle me, so that's a plus. Loved the free popcorn while getting my oil changes!

Stuart Meyer

I got 3 different answers to my one question on the phone. Finally went in person to get what I needed. Staff is friendly, but not knowledgeable.

Sheila Doyle

I will never buy anything but Toyota

Steven Carnahan

This is the 2nd time I have used Hampton's Internet Department. Both times were great. They were very professional and up front with very little haggle. Will definitely use again when I am in the market for a new car. Thanks guys!

Shawn Benton

Very professional, great and fast service.

rangerguy631 .

Have purchased a new camery a while back. The price negotiation was the salesman back and forth with his boss. Somw how in the middle of this. The salesman accused us of lying to us since he would he in trouble with his boss. As confusing the paper work went. Going to sign with their Financial person. When asked about warrenty and we said, "No". We were criticized for not getting it with our new car. Being there with my Mother who is hard hearing and poor eyesight. She asked where to sign her name. The financial person would get aggravated with every question. Showing poor patience. Distasteful customer service as our family invested a total of 4 vehicles at that location in the past.

Cody Michael

I had the best service I've ever had from a car dealership! Monique was friendly, kind, helpful and informative. The facility was clean and everyone working had a positive attitude. I will forever be a loyal customer and buy through the Internet department.

Zev Brown

Wilbert is the man who will make all your dreams come true!

Jaime Jeske

I bought my first car, a 2013 Kia Rio, from Hampton Toyota yesterday, and would like to thank Tom Webb and Robbie for their help. I was nervous going in, but Tom was very patient and gracious, and explained the process step-by-step. He and Robbie made sure I got the car I wanted at a price I could afford. They and Jamie in the finance department were very personable and never pressured me to buy anything I didn't want. I had contacted two other dealerships about cars they were advertising, but Tom was the only one who called me back, and he gave me a follow-up call a few minutes ago to find out how I liked the car. I've already recommended Hampton Toyota to a co-worker. Thanks again, Tom, Robbie, and Jamie!

Jules Hatcher Personal

I never knew that buying a new vehicle could be so pleasant or so easy. The customer service is terrific-everyone is nice and friendly. Our salesman, Heather, was helpful and took her time to explain the features of the vehicle with me. Kyle in the Finance Dept. was nice, quick and helpful as well. I would highly recommend Hampton Toyota to anyone.

Titus Williams

Best service department around. Fixed my truck in an emergency in less than 3 hours.

Suzanne VIATOR

I have purchased two vehicles in the last year at Hampton Toyota Mitsubichi and there is NO other place I would go. I was treated like royalty there. I do want to especially mention my salesman, Chance Menard!!!! I don’t know where Mark Hampton found this young man but they hit the jackpot adding him into their family.. He’s the kindest, most attentive , VERY well mannered young man... He gets a 5⭐️⭐️⭐️⭐️⭐️ Review JUST for himself... Very respectful... this kid is GOING places. You did good Mark Hampton, you REALLY DID GOOD!!!!!

Casey G

Love our new truck!!

Lord UwU

Dustyn was great. We told him our budget and didn't have to remind him 50 times of it. That is one of my biggest pet peeves. I also liked the fact that we didn't feel pressured any time through our visit. We love our truck- thanks.

Sarah Lagrange

Damaged a wheel during a tire rotation and refuses to make it right with a paying customer. Bad bussiness

Pam Dapogny

Great service, friendly, knowledgeable staff

Caroline Pierce

I finally purchased the car I’ve been waiting for today from Hampton Toyota. The guys there were nothing but wonderful to deal with and made the process easy. I dealt specifically with Aaron and Chance and they both made the process easy.

Christopher Reggie

Outstanding staff! Everyone is very friendly and accommodating!

Greg Bennett

Its tough dealing online not seeing the vehicle before buying. But I found Heather Duhon was sincere, trustworthy and timely. There were never any contradictions or unmet promises. Everyone at the dealership supported the same goal of customer satisfaction. Its the culture of the dealership. Even the fellas that delivered the truck were good guys. When I'm in the market for a Toyota Tacoma, which I may be sooner than later, I will certainly be giving them a call.

bea d

Chance Menard was great! He was really helpful. Didn’t mind answering all my questions...and there were a lot. Helped pick out a great car for a great price Would definitely deal with him again.

Cameron Mouton

Terrible service and management. Can I give a negative number as a rating?

Tini Wings

Service is good and nice people to deal with. I got a very good quote from them for camry but in the end I went with civic as my personal preference. I recommend them If anyone looking for a Toyota in Lafayette.

William Adams

My wife and I had a fantastic experience with Hampton and continue to when we have our vehicles serviced. In February, we purchased a 2013 4-runner with John Romano. It was Mardi Gras day, and we most definitely did not expect that the dealership would be open. We passed by on the chance that they would, and not only were they open, everyone was in a great mood and happy to help. We received an amazing deal on the car, and I could not have asked for a better experience. Two months later, we returned and purchased a 2013 Tundra. Again, the experience was fantastic, and we received a fantastic deal on the truck. Between the two of us, we have purchased seven vehicles (five from other dealerships) in the past five years, and these two were, by far, the easiest we have dealt with. The entire staff is friendly and attentive, and they continue with this demeanor well after the sell. I would purchase from Hampton again in a heartbeat and have every intention of doing so when it is time for our next vehicles.

quy nguyen

Terrible customer service after sale. I messaged the saleman to ask some new things about this truck, he just said he gonna check and tell me later but he never call me back. I will call and make a complaint to his boss.

DILLON MOUTON

brought my new car here twice, damaged both times. first time, $576.13 worth of damage.. was resolved after a little hassle.. decided to keep doing business with them since they remedied the problem. went back a second time and left after the service initially thinking no damage was done to my vehicle..or so i thought. enter the second situation: $2,304.52 worth of damage, has yet to be resolved to my satisfaction and the situation has gotten extremely messy. hoping hampton can swallow their pride, maintain their dignity, and do what they can to make me happy. and that little response they have under this is from months ago when they did this sh.. the first time. we have not reached an agreement. my only agreement is 4 new wheels.

Tina Cormier

Love my car- awesome service dept

James Bittner

Give Dillion a new wheel!

Alan Benit

I visit here in the course of my work, and the folks are super nice. My interaction has proven to me that they have their customers best interests in mind.

Virginia Roussel

The nervousness that usually accompanies the thought of car shopping went away immediately when I met Michelen. She was so thorough when going over my wishes....she made it such a comfortable experience that I knew that I was in the right place, at the right time and dealing with the right person! And I love my Camry! I definitely give Michelen a 5+ rating...anyone would be lucky to have her as his/her salesperson!

Adrian Esponera

Awesome service great value.

Patti Foss

Very helpful and courteous

Barbie Sanders

A big thanks to Eric Adams for making our vehicle purchase so easy. Eric walked us through each step from beginning to end. He even took the time to walk us through on how to use all of the extras on our 4runner. He was friendly and helpful without ever being pushy which is not always the case. Chai Phumsom was also very helpful in working with us in the finance department.

Cgess100 .

There is absolutely no communication from this dealership. After I bought my vehicle a survey was sent to me. I filled it out with some negative comments and no one bothered to contact me about it. After that I didn't do any more surveys since, obviously, no one cared what I thought. Auto Butler at first seemed like a good service. However, I was told that my vehicle had to be clean before they could service it. I had to pay them to wash it when this should have been done for free. Auto Butler is already expensive enough. I will never buy another vehicle from this dealership. I have gone back to Lexus because of the outstanding service I get from them. Hampton doesn't even come close with their service.

Larry Primeaux

Recently purchased a 2014 Tacoma and found everyone at Hampton to be very courteous and friendly. The sales person I dealt with, Jon Haynes, was very attentive and helpful. I found him to be knowedgeable about the vehicle and was able to answer any other question I had. The overall experience was casual without any pressure and very enjoyable. Thanks Jon and Hampton.

Michelle B

We were looking around, not planning to purchase that day and not even sure exactly what we wanted. Carly was our salesperson. She approached us right away and was helpful from the start. She showed us a few vehicles, we test drove a couple. More importantly she helped us compare different makes so we could determine what was the best choice for us. We decided on something that day and drove off the lot in it. Carly has great follow through--she has checked up on us and our experience with what we purchased, which shows me that she cares about her customers. Chai walked us through the finance process. He was also helpful and a delight to work with. Very personable.

Jeremy DeVillier

Friendly sales staff and they weren't pushy. Worked with us to earn our business. Will definitely look there again when we look for another vehicle.

William Haechten

replace dillon's tire.

Melissa Pendrey

I can only speak for the service center, but they were so helpful! My car had been making strange noises that the mechanic who normally services the car couldn't diagnose. Joe and his team got my old Camry all diagnosed and fixed up! Friendly and honest group of people willing to work with you to save money wherever possible. While my car was at the shop, they put me in a beautiful new rental Camry.

Patricia Trahan

So I take my RAV4 to Hampton for 2 minor recall issues and the service advisor, Cheryl Miller advises me that my car is approaching the recommended transmission service done at 80,000 miles. For approximately $300 I should get it flushed and warranted. Like a good Toyota owner I brought my perfectly fine car in for this "necessary service" to take advantage of the transmission warranty. I figured out, a few days later, that I have been driving around with pieces of my car dragging the ground. At 5:15 on Good Friday I call Cheryl Miller and inform her of the troubling discovery and she informs me that my car was never touched on the underside. She also has the service technician insist that flushing the transmission is done through the topside engine area and that whatever is dragging and falling off is not their fault. She even suggested that it was the fault of the automotive shop I regularly, EVERY 5,000 miles, take my car to for oil changes and tire maintenance. The las time I was there was 4,000 miles ago in December. Because it's Easter Holiday Weekend I had to find another vehicle to visit my son in North Louisiana yesterday. I was able to get someone to look at it today and sure enough, 9 plastic bolts that hold the underside cover are missing and the cover has been dragging. IT'S THE COVER OVER THE TRANSMISSION PAN, UNDER THE ENGINE. Cheryl Miller LIED TO ME. Their serviceman LIED TO ME. And I was informed by another mechanic shop that they will lie to me again if I bring it back in. SO BEWARE!!! Hampton will sell you what you don't need AND screw up your vehicle at your own expense. I guess they think because I'm an old lady I don't know how to use social media either.

Tiffany B

Went in unsure of what I wanted. Chance took his time to show me all my options and was very polite and funny! He made the experience pleasant! Very pleased with my overall visit! Chance is the best!!

Jeff Wiresinger

Great service and staff

Kayla Deshotels

Great service at a reasonable price

Audrey Le

We purchased our car from Larry here, who is super helpful and nice. The manager Charles also helped us tremendously with getting all of our paperwork worked out. We encountered several other members of the team as well, and every single person was kind and friendly. All of this made our car shopping experience very positive. We are grateful to the team for all they did to help us. We do not live in Lafayette, but if we did we would be raving to our family and friends to go here.

Walter Rogers

Great place to get a vehicle

Annette Mendoza

GREAT EXPERIENCE. VERY SATISFIED! CHAI IS REALLY AWESOME, VERY PROFESSIONAL

Roy Alemand

My salesman Craig Alemand, has been my salesman since 1994. This is our second Toyota. We recently purchase a 2016 RAV4. The experience at Hampton was great. Craig was wonderful to deal with and always makes us feel like family. He better, he's my son. Lots of his customers feel the same way

Wayne Bourque

Revised rating, due to resolution of the problem. Good job guys.

Leo Davis

Who goes to look for and test drive cars during Lafayette's winter storm that left everything frozen?? Enter this guy. More importantly, what salesperson was more that willing to assist "this guy" in finding the perfect commuter car during said storm?? That would be Hannah Callen. Thank you very much Hannah for braving the weather and assisting me with my car purchase. From your quick response to my Internet query to handing me the keys after the purchase a few hours later, all I can say is well done, thanks and it was very enjoyable.

Barry Stephens

Logan did a great job as well as the sales manager.

Jason Spell

Charlie says he is the manager completely disrespected me. I will take my Lexus to Baton Rouge before I ever go back to Hampton Toyota

jamie

Honesty , they're very rude. I came in and nobody acknowledge me . I stood there. No one said good morning. . Finally somebody help me ... just sad. I'm not going spend my money and people treat me any kind of way.

Michelle Newell

I drove 4.5 hours to buy a vehicle from Heather D. at Hampton and boy was it worth it! From the first initial contact to the call that I was approved, the process was simple, easy and hassle free. Heather is very knowledgeable and works hard to get you what you want! If you're looking to buy a new car or even a pre-owned, call Heather at Hampton! #HamptonHasIt #HeatherHasIt

Marcy Hargrave

My old car/A.C. was on the fritz and in the middle of Louisiana summer with a small baby, I could not afford to have an unreliable car. I drove straight to Toyota to see what I could do. Craig and all of the sales ppl at Hampton Toyota were especially helpful and friendly. Craig went out of his way to make sure I was able to leave with a new car that day! He did not have to put forth so much extra effort, but I am so thankful that he did. Great job, awesome car! Thanks again!

Nicki

I found the car I wanted via Hampton's internet sales department. This is very convenient for people like me who lead a fairly hectic life and simply don't have time to go car shopping. I have had not one, but two encounters with salesman Chance Menard. He was kind and down to earth and made my car buying experience very pleasant. Kellie in the service department was also an invaluable resource for me many times over. Thanks Kellie, Chance and Hampton Toyota!

Karen Angelle

Oil change and patch for tire. Everyone is so friendly and courteous. Love it will go back again

Deja Lewis

Salesperson was Eric, finance person was Charles. Over the course of a few days Eric and Charles along with the rest of the Hampton staff have shown the best customer service skills I’ve ever experienced in a while. I definitely recommend. They really seemed to have my best interest when it came to the price.

Leigh Oncale

I have honestly had the best experience ever at Hampton. Everyone that I came across was so friendly and helpful. The Manager Robbie gave me the best deal over all the other Toyota dealers and even Tinted my windows for free! Thanks Hampton for everything! :-)

Gary K. W.

As soon as i walked through the door I was greeted. Chai went above and beyond to understand my situation and helped me purchase my first vehicle when all the other dealerships wouldn't. I experience was one to be remembered. I'll be recommending you guys for years to come. You have earned my business.

Dillon Mouton

brought my new car here twice, damaged both times. first time, $576.13 worth of damage.. was resolved after a little hassle.. decided to keep doing business with them since they remedied the problem. went back a second time and left after the service initially thinking no damage was done to my vehicle..or so i thought. enter the second situation: $2,304.52 worth of damage, has yet to be resolved to my satisfaction and the situation has gotten extremely messy. hoping hampton can swallow their pride, maintain their dignity, and do what they can to make me happy.

Jacob Perez

Dylan was our sales associate and he did an out standing job on helping us get the perfect vehicle! Jamie was our finance director and she helped us get a killer rate and a great deal on a full wrap around warranty!

Marissa Lajaunie

"Take a chance with Chance Menard!!!" I purchased a 2018 Highlander from Chance earlier this afternoon. He was very friendly and easy to talk to. He did a great job explaining all the features of my new car and he was super informative. Chance made what I thought would be a very stressful process super easy and pleasant. He kept me informed and updated every step of the way from start to finish. He went above and beyond of what I expected from a cars salesman. I will definitely be referring Chance to all of my friends that are in the market to purchase a new vehicle! The customer service I received while at Hampton Toyota was amazing. All employees that I came in contact with were very pleasant and helpful. Chai Phumsorn helped me complete all of the paperwork and was also very helpful in explaining everything I was signing and helping me to select the best extended warranty plan to fit my needs. I have to admit that I’m looking forward to visiting the state of the art facility to get my vehicle serviced in 6 months. They even have a kids area equipped with toys and LEGO’s to keep my 5 year old twins occupied! 5 stars all the way!!!!!

Crystal Oncale

Phenomenal car buying experience! This was my first time buying a New Car as i was skeptical on the Leasing programs. But needless to say i drove off in a New Camry for only $237 per month with no money down. Tyler and Robie in the Internet Department were so friendly and helpful. I am sending everyone i know to Hampton.

Sweith

Great and fast service

Jade Bryan

Replace dillion’s tire. K thanks.

Carl Jason

The service was great they got me in and out real fast

Ramona Yarbrough

Love my Toyota. Excellent dealership, great service.

Cynthia Bolden

Nice cars. The waiting room is nice. They have snacks and drinks ,also they a play room for the little kids.

Jon Flowers

UPDATE: The Service Director contacted me within an hour of my review. He apologized and offered to remedy the situation in any way. After asking a few questions it was a miss understanding that they ultimately fixed. I bought a brand new 2017 camry in march of 2017. Sales experience was excellent. Service after not great. I later found I was missing the wrench in my spare tires kit. When I went in for service they tried to charge me $70 for a jack and wrench. After talking to 5 different people they finally provided me with the wrench they hadn't included when I bought the car. Other than waiting an hour for a wrench I would give 5 stars. But wish I could give 3 1/2. Because trying to get a test drive while waiting for service is near impossible if your vehicle seems too new to them.

Joshua Bowen

I bought a Lincoln Navigator from your dealership on Saturday, June 2, 2013. I am from Mississippi, and I called a couple days ahead of time to get the deal done. Tom Webb was my salesman, and he went above and beyond to make sure my buying experience was pleasant. I couldn't have asked for a better salesman. He is truly an asset to the Hampton Toyota team!

Glenn Winnfield

Great experience, was very satisfied Thank you

Kiley Serrette

Chance Menard was awesome to work with! He made my husband and I’s buy such a smooth transition! We would definitely recommend anyone to purchase through him! We couldn’t be any happier with the way everything worked out! Will definitely purchase through him in the future!

lily andrews

Give Dillon a new tire

Chandler Brandon

Amazing place great service

Logan Dysart

I have been dealing with Hampton for nearly 20 years. They are a great dealer to work with from the purchase through the life of the auto. I dealt with 2 sales associates for this purchase of my new Highlander. Carly and Samantha each did their job professionally and went out of their way to insure that I was comfortable with the sale, making a special effort to make sure I totally understood everything I needed to know about the specific car and about the sale. They went out of their way to satisfy any concerns and even followed up after the sale to make sure everything was perfect. Having dealt with this dealer through the lifetime of 4 other Toyota models, I am sure I will continue to be happy with their Customer Oriented Service. I hope to continue this relationship for years to come. I would recommend this Dealer and these Specific People for any auto needs.

Kailine Mccoy

Give Dill a new tire!!

Taylor Olivier

There service SUCKS! I took my truck in for a noise coming from under the hood and for a rattle in the dash board. They fixed it after me going pick it up 3 time and driving down the road 5 miles to hear everything that I bought to for. But that isn’t all they scratched up my dash board in the process of fixing it and they told me that it happens when you have to take it all apart. No last one I checked that isn’t how it is suppose to be. Well i got a called today to pick it up the NEW DASH BAORD THEY WERE SUPPOSE TO INSTALL instead they spray painted the scratches and got over spray all over. He was like well it’s fixed no it isn’t fixed. Sevice manager is tom and o’neil And they was trying to play us. I wouldn’t purchase a vehicle nor would I bring it for service

Guy Online

I went looking to trade my sports car to get a more practical but sexy ride. I was tired but determined to try. I was approached by Carly Hampton and despite my exhaustion, she helped me find the vehicle I wanted quickly. She made the process easy, comforting and assited me with a big smile and positive attitude. I bought a brand new Corolla SE that and could not be happier. Once in my car she showed me all of the new features, and once I drove away, I "found my second wind" and was jamming all the way home. Woot woot! Thank you Carly!

Ellen Bland

After planning and searching for several months, I found the pre-owned 2012 Camry SE I was looking for at Hampton Toyota. Working with the Internet Sales Department was a pleasure, the staff were very professional, knowledgeable and extremely courteous. Tom, my salesman, provided outstanding assistance, support and attention throughout the process. Tom was helpful, knowledgeable, and genuinely committed to the customer's happiness.Charles, the finance manager, was professional, efficient and friendly with the financials and answered all my questions.Hampton seems to actually care about their customers. Heather, the customer relations manager checked in to make sure. Overall, Hampton provided the best car-purchasing experience I’ve ever had.

Maria Ruiz

Jon Haynes is the best! Very good listener & not pushy at all and best experience you could ever have with a sales guy! This is my 2nd purchase with Jon and I always leave feeling very satisfied with my purchase. He's very easy-going and is very knowledgeable about the cars. The dealership is awesome to work with. I've used the service dept. to maintain my previous car and I must say they're the best as well. I don't believe I'll ever go anywhere else to shop for a car. Thank you Jon & thank you Hampton Toyota for superb service!

John Joubert

I went here for both simple and complex repairs. The people here are amazing. They are kind, professional, and understanding. The service rep Kellie, her boss Tom, and the general manager Chad are there to make sure that the service needed is handled promptly and correctly. I love that they understand that a loaner car is often needed, and they have provided it to me on even small service tickets (not just large ones). I just love these folks and the service they provide. Don't even hesitate to use this place for your service, they are great, and I am a real fan! I wish all dealerships in town had this level of service. If you've not tried their service in a while, you need to go back and give them a chance. Someone has revamped the whole service operation there, and it's amazing. No kidding.

Devin Nolan

Great customer service

Justin Burr

Bad customer services and poor employees. Give Dillon a new tire.

i am triple

Offered us 500 dollars for a 5000 dollar car and pressured us constantly into buying a vehicle dont recommend

Dee taylor

I have had two major car issues that I went here for...and both times they've left my belts loose, so that when I try to drive home, my car sounds just as bad as it did when I came in. I decided to just started driving to the Toyota in Opelousas. I'd rather drive an extra 10 miles and get it done right the first time.✌✌✌

Christopher glenn

Michael K. was very professional and made our experience effortless. The vehicle had left for auction but he never gave up on locating it and he had it returned to the lot for our purchase. However, they stated they knew of no problems. On the way home the check engine light came on. After reviewing the pics off the website again I noticed that in the pic of the dash the light was illuminated but when driving the vehicle it wasn't so they cleared the fault manually. It was two transmission codes. Luckily after taking it to my mechanic it was only a $10 part

Alana Leger

From the moment my husband and I walked into the Hampton dealership we were well taken care of. From showing us different options, test driving, and ultimately telling us about the best deals. We loved our experience buying the new Camry! And we definitely recommend our salesman, Larry Bland, at Hampton! And also thanks to Chai Phumsorn for making the signing of paperwork an easy task. Our family loves the quality of Toyota products, and Larry made sure we would feel welcomed into the Hampton family!

Robin Verret

I recently went with a girl friend to help her purchase a new car. We went to Hampton Toyota and because of the laid back no hassle negotiation she ended up purchasing a new 2018 RAV. The entire transaction was first class and all of the people we dealt with, in spite of working on New Years Eve and short staffed, were very friendly and accommodating. The new facilities are also outstanding. As is typical of a new vehicle purchase, the waiting and the paperwork seemed to take forever, but the extra creature comforts of the new facility helped to make a trying time much more bearable! If you’re in the market for a new car, truck, or SUV, I suggest you check out Hampton Toyota! No, I’m not affiliated with the dealership, don’t own stock in Toyota, neither do I work for Toyota. I was really and truly impressed with the way we were treated, in spite of it being late in the day on a Holiday!

Nicholas Gueno

Awesome Service

Bridget Breanye

It has been redone where the customers wait for their vehicles. Beautifully done, very comfortable and clean. You wouldn't mind waiting on your vehicle there if you had to.

Ethan Jefferson

Give Dylan a new tire. Thank you!

Brandon Miller

Chance Menard took great care of my wife and I through the whole process of purchasing a van! He was very friendly, professional, and helpful every step of the way. Take a Chance with Chance!!!

Emily Lipari

I bought and financed my first car recently through Hampton Toyota. Jordan was our salesman and did a fantastic job making the experience very comfortable and satisfying. He worked with us very well, was very kind and courteous, and really took the time and patience to explore all options and make sure we got the best deal possible. All of the staff were wonderful as far as customer service is concerned, from the owner to sales people to Charles, the finance manager. I would recommend this dealership to anybody looking for a vehicle!

danny seymour

I had a really good experience when buying my Tacoma from Hampton. Great truck, good deal, and everyone was extremely professional. The only issue I had came at the end of the sale when getting the key(s) to my new (used) truck. My sales person handed me one key and when I asked for the second was told there was only one. I was told that I would have to purchase the key and pay for the programming as well. Had I known before we completed the paper work we could have addressed the need for the second key right then. In retrospect I should have asked if there was a second key, but the experience was excellent, the truck was beautiful, so I never thought that I would only get 1 key and I didn't ask. That wouldn't keep me from buying another vehicle from them, but unfortunate that was the only thing that kept this from being an exceptional experience.

Rockey Potier

So I bought a brand new Toyota Tacoma about 2 weeks ago and I noticed that the front fender flares was coming off. I then brought the truck in right after I noticed the problem. Really didn’t think that parts would already start falling apart on a brand new truck. So I brought it in they then took one of the front fender flares off the truck to match the paint at the paint shop. Really didn’t think you had to take the fender flare off to match paint really thought you can just look it up on to a computer to match paint. To make it worse didn’t get asked if I wanted a rental. Now at this point I’m driving around in a BRAND NEW TRUCK with no fender flare looking like I’m driving around like I got in a wreck. So I get a call saying that the front fender flares was ready to be put back on the truck from the paint shop. The lady in the front told me it would be about 30 mins we ended up waiting for about 2 hrs. Then I get the news that the fender flares wasn’t sticking to the truck now I have to bring it in for the third time. ( I drive 20 min out of my way)They then ordered more adhesive tape to put on the truck to get the part to fit on the truck. So I waited for the parts to come in I left the truck with Hampton to get it fixed. They gave me a rental this time. Hampton had to get a body shop to fix this kind of problem. So I get a call Monday morning that the truck would be ready for 2pm I showed up at 2:10 where’s the truck? They then told me that they were in the process of getting the truck. It took 45 min for them to get the truck. Don’t think I’m ever going to Hampton again.

Luis Blanco

Good Service.

Aaron Thibodeaux

We really enjoyed purchasing from Hampton Toyota. Our salesman James was awesome! It was quick and easy and we definitely recommend those looking for a new vehicle to try Hampton Toyota first.

Jody Viator

My husband and I bought a 2019 Mitsubishi Outlander here Saturday and had such a great experience. Chance was an excellent salesman (+very friendly, entertaining, and knowledgeable) and made our car buying experience very easy. Would definitely recommend Chance and Hampton Mitsubishi!

Douglas Lechner

I had an EXCELLENT experience here at Hampton. I came here late on a Thursday evening after an AWFUL experience with Giles Subaru right next door. Upon exiting my vehicle, I was greeted immediately by Clement and was asked if I needed help. Clem directed me to the vehicles I was interested in and conversation was interesting, polite, and very laid-back. At no point in the process did I feel pressured or uncomfortable, including during the back and forth over pricing, which was very polite and cordial as well. Mr. Clem and Ms Jami even stayed late once I had accepted the deal to help me file the paperwork and get me home in my vehicle that night. This was very much appreciated! I HIGHLY recommend this place and I thank the team for their smooth dealing and excellent service!

E&R Pest Services LLC

Great experience and wonderful service! Carly was above and beyond a sales person! She made our buying experience easy as it gets! Chai was also great in financing. Customer service is top notch! Thank you to the whole Hampton Toyota team!

Thylar Cahanin

It's been two weeks and I'm smitten. Thomas was incredible with helping me to find the Tacoma that's right for my needs and budget. Carly was a wiz with dealing with banks to find me the absolute best rate. After scheduling my service appointment I was told "Welcome to the family". Dont think I'll be taking my business elsewhere ever again.

Rob G

Called to get a quote on a brake job on a car the I purcahed from them. I gave the first person I spoke to my information and was tranfered without a word. The next person told me they were too busy to speak to me. I guess Ill take my business to someplace that wants it.

Ryan Dickson

The staff is very friendly and made it easy for me to get what I wanted. Had very good service!

Barry Johnson

I took a chance with Chance at Hampton Toyota. By far the best dealership in town.

AIR__TRICKZ

I bought a used 2010 Escape from there(which I am still paying for). In the last 6 months it seems as though everything is breaking or faulty. I do have the extended warranty on warranty,however, I do have to pay the deductible every time. Just recently it went in for some fuel throttle issue, but they ended up finding a oil seal leaking and damaged motor mounts. Both were covered, but I had to pay for a oil change because they changed the seal plus the deductible. Not even two weeks later my car was leaking oil all over my driveway. I brought it back(had to be the same huh?) NOT, now there is a crack in the oil pan and other stuff. I really need some advice on what to do this is not right. Help Please

Scott Brougher

Great place for service!

Steven thibodeaux

Chance took great care of me and was very fair and professional. I will definitely send anyone looking for a vehicle to Chance.

Alicia O’Brien

Called the day before purchase to make things easier and told them what vehicle I wanted and they ran my info. The next day I show up to purchase the car and I was in and out in less than two hours. GOT A GREAT DEAL! Heather at Hampton Toyota is the best! She was so understanding and awesome, if you need a good deal please stop in today and ask for Heather. Everyone from the dealers to the finance managers were so nice and so welcoming. Will definitely return in the future! This was the best car buying experience I’ve ever had and I’ve purchased 4 vehicles from Lafayette to lake Charles la.

Patsy Lewis

I have purchased several Camry's & Highlanders. This was my first time to purchase a Highlander with Hampton Toyota and they were wonderful. Everyone very pleasant. I drove 2 and half hours and I will drive this distance again. Thank You Dallas for making my purchase such a pleasure!!!

Kindrick Benoit

Great experience! Latosha made purchasing my 2014 Camry an enjoyable experience. All I had to do was go to the dealership to pick-up my vehicle.

Sara Winegard

Whenever I would get my oil changed, it always took over two hours WITH an appointment. I did get my battery replaced through them. It was more expensive than other places, but I was told I'd get a seven year warranty good at any Toyota nationwide! Too bad it's actually only a two year warranty, and they give you a "discount" during the next 5 years. I'm a whole two months or so outside of my two year warranty, go figure. What a waste of time and money. I will never use this establishment again, and will also tell my friends to avoid it as well due to the extremely long wait times and the lies they tell. I wish I could find a place of business that wasn't shady.