Reviews of Banner Ford (Car Concessionaire)

akila dockery

Very deceptive business practices, stay away from.

Gail Hagan

I went in with my Landlady, she's been a Ford customer, forever. She told them I Was looking for a vehicle. Miss Terri was walking up, and off we went looking at Trucks, she showed a used Ford F150, GMA Sierra, and the beauty...... Ford Ranger 5 speed 4 cylinder, dark gray, I fell in love without driving, low mileage, clean inside and out, small little putt through parking lot, clutch strong, priced great, wonderful number crunchers, agreed on payment zero down, came to me with yes it's yours, needed information, so information was conning in slow, but got there,signed and off to home, I went, was dark when got home, husband John had to look next day went back to His in Ford for John to sign, were pleased with the purchase and with how wonderful everyone at Hixon treated us, Thankyou, Hixon!!!! We even got All state insurance on both vehicles, and house and John says animal too. Could ask for nicer bunch of people, to work for us to insure we could buy this truck. REAL SWEET COMPANY!!!!

Kc Fett

Salesmen will lie to you to get a sale. The service people are nice though.

Jessica Cater

Working with the team at Hixson is always pretty great! We have bought vehicles from them 2 times and both times, it was quick, easy, and fun! Marcus was a joy to work with. We will definitely be going back to them in the future!

Pam Kelly

Received a phone call AND email from Mark at Banner Ford that I was approved for auto loan. Made an appointment and went in to see him. He was very unfriendly and did not seem interested in helping us at all. As soon as he found out we wanted to buy a used vehicle and not a new one, He all but ushered us out the door asap. We then went to another dealer who was more than glad to have our business. I have a very high profile job and come in contact with many people on a daily basis. I WILL NEVER recommend Banner to anyone. I will in fact warn them to stay away.

Jonathan Trickett

Come here and get a great deal with great customer service from Jon Trickett!!!!!

Tilmon Taylor

Not good!

Darla Wall

Great

MERITA ROOT

I had a very nice experience everyone was so kind. My salesman Chris cupp was so respectful and answered every question I had and I had a lot of them, but he never seemed to be impatient with anything I was asking I would definitely go back and also I would recommend Hixson to my friends and family.

Jeffrey Kirkland

Great experience

Mark StJohn

Worked with Dave and Joshua, who both provided great service in choosing a Mustang. This is the ONLY dealership in NELA I trust.

Cody Bailey

From the moment I walked in the door, my anxiety of purchasing a vehicle completely melted away. Wesley & Burt answered EVERY question I had and I had a lot. They explained the process step by step for me. Got a great deal on 2017 Ford Explorer and I could not be any happier! Thanks guys! Go see these guys if you are looking to purchase a New or Preowned vehicle. I promise, you won’t be disappointed!

Randy Ward

Great customer service.

kirkland stewart

Getting oil change

Omer Saleh

I made an appointment to get my car checked I explain the problem over the phone and asked if they could fix it and they told me that they will be able to fix my car. Drove an hour and 30 minutes to the dealer to be told that they don't have the equipments to fix my car. "Why wouldn't you tell me that over the phone?" they were nice and apologized, but I still wasted half of my day for nothing.

Tracey Reynolds

Really great price and customer service was great too. Thanks Ron for all your help.

Francis Yarborough

Great customer service

Holly Barmore

Friendly staff! Quick service! Would reccomend bringing your vehicle here! Great experience all the way around!

Joel Harris

The process of buying a car was smooth. There was not a high pressure sales force, they were ready to help in any way necessary. Once we knew which vehicle we wanted, the process progressed along nicely and we were out in there in a relatively short time. Everyone very friendly; I would definitely buy here again!!

Latticia Gantt

Jim was amazing! The paperwork didn't take long, they were clear when explaining my warranty options, the price was really good, and the customer service was wonderful I will definitely be hetyingy next vehicle from here as well.

Chris Anders

Took my truck in for 4 wheel drive issues...the 4-wheel drive not working and could replicate the issue. After they had it for 4 months, I was told that there was never anything wrong with it. This was after they put in 2 actuators, 2 transfer cases, inspected the front diff and axles, replaced the transfer case sync motor, and getting Ford company involved. I will say there were LOTs of sketchy stuff with the shop foreman, but everyone else was easy to deal with.

Hunter Floyd

Very knowledgeable staff and Bobby Panni did a great job selling me my f150. I highly recommend visiting Hixson for your next vehicle purchase.

Allen York

Scott Turner has always went over and beyond to make sure I was totally happy with my vehicles I have purchased from Hixson Autoplex. Over time the staff has become a second family and treat me as theirs also. I highly recommend everyone to visit and purchase a car or truck from Scott Turner at Hixson Autoplex.

Ann Brock

Very friendly and helpful employees !! I thank them very much for their help!!! They answered all our questions, took care of us (coffee) while we waited on paperwork . The car that we chose was washed and filled with gas--thank you ! We will gladly recommend Hixson Ford to anyone that is interested in a new vehicle! THANK YOU !

darrell lovett

It was fun to talk to Kerry about finding me the perfect Ford F-250 King Ranch. I looked and looked for months on end at every car lot in Louisiana and couldn't find the truck I was looking for. Kerry requested I let him look before ordering a perfect truck. I couldn't believe it, he found my truck in two hours. It was loaded and just what I wanted, it was in transit on the way to another dealer. I bought it on spot.

Armand Lenard

this is the 7th or 8th new vehicle purchased at Hixon Ford, the experience always brings me back each time I'm considering a new car/truck

Bobby Harris

I never felt like they didn't want my business so I will not buy a car from again Pastor Harris

Willie Kelly

Good service and good conversation

Joy Burns

I told the salesman what I was looking for in a vehicle and he found the perfect one. Everyone I dealt with at Hixon was extremely nice.

Michael Pharis

Second new vehicle I’ve purchased here in the last couple of years I have no complaints at all each time they worked with me down to earth people trying to make a sale were everyone is happy I feel they know a happy customer is a future customer great way to do business and my salesman was not there to pressure me answering every question with plenty of patience thanks hixon see y’all soon!!

Jim Gillenwater

Transparent! Best price! Great service after the sale!

john pomykala

Great Deal, Great Customer Service

Gail Kinder-Sample

Went in for oil change, reasonable pricing.

Jason Reich

Good deal and friendly folks at Hixon!

Kenneth Harrell

I took truck in for brakes. They fixed and charged a premium. Still having same issue and returned. Service department commissioned agent says it's back brakes, shoes falling out, only replaced front. Apogized for not replaceing before and charged premium +, after apologizing again. Still not fixed, carried back, another apology includeng statement tuat rotors not turned by previous two commissioned shistets who are no longer there. It goes on for thousands. Beware.

BRIDGET MOSELEY

Thank you HIXSON FORD and BEN WEIGHTKIN for making my new truck buying experiance THE BEST!! I Had my last F150 for 11 Years. I wont drive anything else for FORD!! Thanks again!!!

James Dominici

Go to Hixson if you can. I am from out of town and got in a wreck on I20. Randys Body Shop & Towing took my truck, great dane dog and me to Hixson body shop (they are great too)! At Hixson's, Bridgette, Daryn (sp.), Scott and the whole crew are world class nice and treated me like family. Next new truck I buy will be from Hixson's because of this good experience. Thanks Hixson's, Bridgette and crew!!!!! Your the best!

Tonya Hamilton

Phill was a great salesman! We love our new Explorer!

David Calhoun Sr

Excellent service

Lacey Warner

My husband and i received wonderful service from the staff while shopping for a vehicle. Clean facility also. Defiantly recommend.

Evan Goldman

Let me start by saying this was the best new car buying experience Ive ever had (3rd time must be a charm). I planned on trading in my car but truly wasn't expecting to get a good enough deal that day to go home in a new F-150. I worked with Chris in sales. Very straightforward and helpful from the beginning. Answered all my questions and concerns. The best part of the day was saving 70 dollars a month by switching car insurance after speaking with Sharon. Yes, 70 dollars a MONTH. That nearly paid for the payment increase I took on the new truck. It was a relatively long experience. Somewhere around 7 hours to get everything done, but the point at which I knew I was working with a good dealer was when I was ready to walk out (literally asking for my keys). They didn't push me to stay. I was working with Chris and Bert in finance and they brought the general manager in whos name I cant recall right now. He literally did everything with the price of the truck, trade in, and rebates to get the monthly payment exactly where I wanted it. Bert called Ford Credit to get the rate reduced to get the payment in my budget and then offered an extended warranty at an awesome price still keeping me within my budget. I went from a 2014 Mustang to a 2018 F-150 because I have a family. They did EVERYTHING I didn't expect them to do to get this deal done. My family benefits greatly from this experience and now we have a safer and more reliable form of transportation. As someone in the military it is also a blessing to have peace of mind which is exactly what this experience has provided me with. To the Hixson family: you have an amazing dealership with even better employees. Thank you all for your help.

Joel Sinclair

I was very impressed with service and guidance of Hixson Ford Monroe. I test drove the car and made a great deal the following day! My dad and I left the dealership content and in a sweet certified vehicle. Shout out to Wesley and David for the help!

Albert Jones

Great hope they save me some money

Sonny Reeves

The Hixson Team was outstanding. They were very helpful, gave us a great deal, made sure I was a happy customer. Great job.

Bill Hester

Very good experience, everyone from receptionist, sales representative, sales manager and F&I manager were very friendly and professional !

Steve King

It was a pleasure dealing with the staff at Hixson Ford of Monroe. I had researched online and was fairly sure I knew what I wanted. Shelton answered several questions over the months we shopped. When I went there to finally purchase, Terri Turrentine was the lady that handled the sale. Bert in finance and Sharon in insurance were great to deal with and very helpful. If you are looking for new or used transportation, these are the 4 must see people!! Go to Hixson Ford today, you will be glad! As their logo says, "Hixson has it!"

Nichole Duncan

You can't through the stupid automated phone system without offers and surveys tying your time up. All I needed was a part, but I'll call White Ford in Winnsboro. I've tried calling numerous times over the past few months and always get one thing or another and can't ever get an actual person on the phone.

Miguel Carrion

I want to think Ben for all his help with educating me on the F250. It was a pleasure doing business with you. I also would like to think Anthony the manager for all his help to seal the deal!! Awesome group! I will continue to purchase new vehicles in the future at Hixson Monroe thanks to these 2 guys.

jake fruth

Great service. Best diesel repair for Ford Trucks

Liz Adcock

Our salesman, Sheldon Burns, was great! It was a very pleasant buying experience.

Marques Miller

In my personal experience I had 6 recall parts on my Ford fusion and mike Alston I guess service advisers he's been giving us the run around telling me the cars gonna be ready one day and it's not I need a way to work and I was gonna get a rental from there and he told us the cars was gonna be ready and that was a week ago I understand they are busy up there but you can't give you customers a bad experience they definitely lost a customer first and last time going there

Charlotte Harper

All around. Good. People. That's. What counts to me❣️

Brad Lodgen

Body shop at Hixson does not have technical BMW knowledge. They can't fix BMW's correctly and will accuse you of breaking their fixed work and/or lying. Height of ineptitude. Do not use them for your body work.

Chip Crowe

I stay there six hours to only find out that I need a co signer. I was approved one day and the next day denied. Three hour one and three hours the next.

Kevin Roberts

Thank you Kristyn Ainsworth for helping me on the purchase of my new ride. Excellent job!!! I will recommend you to all that wants to buy. All that I came in contact with there were very polite and professional. Kevin

Austin Hall

Finding the right car for me was easy, and the salesman was very knowledgeable, he answered all of my questions I’m a clear manner and gave a lot of helpful info about the vehicle I was looking at.

Vickie Crowe

Customer Service at this dealership is very lacking. Our 2006 Ford Mustang has a serious recall. We have been to the dealership twice to have it fixed. We have been waiting to hear from them to fix the recall. We recently got an urgent letter from OMV saying parts were in and to take action immediately due to possible death or severe injury should an accident occur. The letter said that a rental may be provided until the part was replaced. We were not accommodated with a rental because the car is titled in my 20 year old son’s name and Hixson (Landrum) is saying he is under aged to meet rental requirements for Enterprise. I was told by two representatives from Hixson that I would have to call Enterprise myself and see if I could get an exception. I spoke to Andrew at Enterprise who said he would ask some questions and get back with me, however he never did. I called the Ford corporate office and was told that my son should have been allowed to have a replacement vehicle . I was advised by the corporate office to go to another dealership if Hixson was unwilling to provide options. This happened yesterday 8/24/18. Today I learned that Hertz rentals will rent to a 20 yr old and they also do business with Hixson. However, this was never offered as an option from Hixson. Therefore, if you get in a crisis with a Ford vehicle you can not rely on this dealership for help. I called the dealership this morning and there were no managers or customer service representatives at the dealership to help with this matter. I was told to call back Monday. That means we are without a safe vehicle for the weekend. I don’t know how places like this stay in business.

Sandra Mcmurray

Love a ford

Jackie

Expensive as hell !!! Took my wifes Ford Escape to have the radiator changed. I figured $450 tops. $650 !!! Since you've already put a $105 deposit just to have the vehicle looked at, you're kinda stuck. This place is a rip off. I will never take her truck back there.

maryjane7651 .

Took my car there after the flood of March 2016. Had to take it back 3 times due to my carpet not being cleaned thoroughly and the seatbelts not cleaned after the flood and finding mold still in the car. They charged my insurance for parts that were never placed in my car. I call back numerous times speaking with the service manager and he cant find the parts. Still to this day, January 2017, I haven't gotten a response from him. Although I did get a response after filing a claim with the BBB and they cooperated until the case was closed and now all of a sudden they're saying it wasnt charged when clearly its showing on the insurance statement and the various conversations with the service manager. Will never shop or have a repair done there again..EVER!!!

MJ Sanders

Had a great sales lady, Sheena Davis, very friendly and helpful not pushy. Loving my Expedition and so far great service from the service department, usually deal with Vicky. Getting ready to buy a new F250 truck for husband and will definitely give hixson another shot at giving us the best deal.

Jackie Reynolds

They did everything to make sure I was satisfied

Veronica Wages

Great staff! Pleased with the vehicle we purchased!

Adam Robert

Sam at the service department is top notch

Gayle Malone

Good customer

Susan Creek

Had a GREAT experience with Hixson Autoplex BODY SHOP! Bridget and her Crew are the BEST! Bridget took time to talk to me and made sure all the details of my insurance claim were done. Hixson Body Shop Crew crew did a great job on my Truck - Like it never was damaged! YAY!!! Everyone is so friendly and helpful! I would highly recommend this Dealership ~ Hixson truly does HAVE IT! Susan

Mike harvest

When I purchased my 2014 BMW X1 I was worried at first that i could not afford the cost of this Vehicle. When I entered the deal-ship I explained my problems and the salespeople perfectly understood about it. They gave me a good deal on this car and was very polite about it. The car runs good and drives very smoothly. If you want to get a good deal and customer satisfaction come to this deal-ship. They will level with you and give you good quality service.

Dillon Dust

Top notch service department.

Brian Anderson

Had me in and out with an oil change, definately reccomend

William Avant

0 stars would be a better option. They showed a black truck with a description that said it was Oxford White. I messaged to confirm color and their computer generated messenger said it was white. It was not white and they acted like their mistake was my fault. I went to Jim Taylor Ford and got a better deal.

Ujjwal Parajuli

I went there for regular service of 10000 miles on my car. I was sitting near the window while they were changing oil of the car. I asked for tire rotations too but they didn't do the tire rotations. I was seeing my car the whole time through window. And my bill came up with the cost of tire rotations. Pretty disappointing.

Caleb Pippin

Really worked with me when I was buying my new car great staff could not have been better I really appreciate the great work and awesome service

Jeanette Higgins

Had a great experience buying a new car here. Scott, the salesman, was so sweet, and knew his stuff!!! He was able to answer all our questions. He wasn't pushy at all and gave me time to look and pick out the car I wanted. Everyone was so nice and took really good care of us. I recommend them to everyone. I LOVE my car!!!!

gus haas

cannot say enough great things about this dealership. I spent 2 months looking for my camaro and i finally found one here priced $2k-$4k below the next closest and i would check several sites daily. I decided to fly out from where i live in Austin to pick it up and missed my flight out of Dallas. I rented a car and they stayed open over an hour later than normal to ensure that i could drive it back that Saturday. I pulled up and saw my car completely detailed parked out front and had the keys in 5 minutes. if you are looking for a serious value, especially with a dealership that understands performance vehicles, then i highly recommend Hixon.

Gary Allen

Super clean!

Marcus Castille

Great service

Cody Tate

Typical car lot! I was confronted by a vulture on a golf cart immediately upon arrival. After denying him, i found a vehicle i was interested in. Went inside and of course one of the fifty salesman staring and preying at the door was eager to help me. I explained i was in a hurry and just wanted to know what kind of deal i could get on the truck. Instead of getting directly to it he wanted my name, adress and phone number. I wanted a price for a vehicle, not annoying phone calls from scum and junkmail. I am a serious buyer and and they will definitely not get my business.

LC Roberts

Took vehicle in for a new tire. Sounds easy, right? Wrong! When we went to claim vehicle...it wasn't busy: one angry customer was waiting but No employee was there; and the office and carhold was unlocked with everyone's keys and paperwork sitting out! What a security risk - anyone could've walked in and driven off with any car! We called the desk for service, waited 10 minutes and no one came. I walked back to find my own car and the tire was on but ALL the aircaps were off. Walked to the shop and a mechanic handed me some caps, I found another on the ground. After 30 minutes we were still waiting to pay and go. A manager finally came out with someone - I mentioned my concerns , and got no apology and no assurance this wouldn't happen again. We finally paid and left , after I put the caps on my tires myself! Never, ever will I recommend this place and will drive to Bossier,La (good service there) or elsewhere.

Sharon Ford

BEST dealership in Louisiana!! Trey Phillips was PHENOMENAL in getting my deal done at the price and terms I wanted. David Newberry and Josh Patrick both helped me on the deal also. Great Salespeople who work together well in putting the customer first. Thanks guys.

Aubrey Johnston

I had an incredible experience at this dealership! The staff was very helpful and kind. I drove all the way from Little Rock, Arkansas to purchase my first car from here and the service was outstanding! Everyone was so patient and understanding, because as you know buying a car is a big step! They exceeded all my expectations and I could not have asked for more!

Ivy Blanson

Tiffany Morgan was very nice and the guys work on my car was great also thanks guys

Wes Davis

Been here 2 hours waiting for an oil change......my truck is still waiting.....Ford needs to change their Quicklane to Slowlane!

Hall Caples

Awesome service and excellent staff. Very accommodating. Shelton is the man

Brian Matlock

You really want me to post what I think in here

Marcelle Ronquille

Visited Hixson last week felt uncomfortable for some reason . I was inform that the prices lasted on the truck was for a credit score of 800 its in the fine print he said. Waited sometime in parking lot while sale person was looking for the truck I was interested in.and talked to a customer . Was low ball on my trade-in , in my opinion . It went into high gear was shown a four square it confused me. I purchased my Mustang from Trotter Dodge over the phone sale men was honest when I arrived I gave him $1000 as he asked paper work was done monthly payment as stated no hidden add on . On my way in 30 min with a test drive . I want to come back I think .Just my 2 cents. I want to come

Carl Harwell

Just bought my wife a new Ford Explorer and my son purchased a new Ford Ranger. Chuck did a great job making the sale and Chris Cupp is the best sales manager in the business!

Rose Mcclinton

Very expensive

Shawn Sullivan

service stinks, went in with a battery light on, after a week, I had to have my truck towed away from Hickson, why, service writer said it wouldn't start, my gf started it at the house, when they changed the PCM they didnt program the keys to truck. Just 135 wrecker bill due to keys, now PCM issues, their reply it's your aftermarket parts, which have been on there 2 years prior to this. So after asking to speak with owner we have gotten different messages, it's been the same run around, go here if you need more problems than what you take it in for How about you have James call me?

meur urme

Great service but a company that contacted me out of nowhere lied to me to get me through the door. I ended up paying for something that was supposed to be free from what I was told.

Larry Ferrington

You even got the one sale than that I want to To deal with David

Hayley Cook

Awesome service inside and out!!...Great customer service!!...Thanks for caring and being so great!!

Terri Turrentine

Bought my second Lariat from Hixson Ford! Great buying experience all around. Ford is the best truck on the market!

Malcolm Welch

First off when we got there no one came out to help us, we had to go inside to get help. then we were interested in the Ford Fiesta, the first one had to be jumped off to even get it running, then low and behold the dang thing had a caution about the transmission needing serviced, then we tried another one and the air would not work, when we got back from test driving it, it smelled as if something was on fire, rubber burning. Needless to say these were brand new cars so we decided on the Ford Focus. Although our salesman was very helpful, I would never buy from Hixon Ford again. The website is very deceitful. It had a hidden clause about getting two thousand dollars in rebates you only gave us one thousand dollars. plus I had to pay an extra $700.00 to get Cruise control put on the car. And the finance woman that done our paperwork was rather pushy and rude. Also, you took advantage of the fact that we needed to get something to lower our notes, so therefore the trade-off in amount you gave us in the amount of$23,500 was way too low then You turned around and sold it for $30,000. That car was in excellent shape and very clean. That was so wrong. I just pray for you is all I can say. I will not ever buy another vehicle from your company nor will I recommend anyone to you. As a matter of fact I will tell anyone that is looking for a new vehicle to not go to Hixon Ford.

Lol Moments

Horribe salesman, Mark was extremely rude and insulting to me and my mom

jamie howell

It was a freight car buying experience!

Richard Allen

Incredible sales staff and I got a great deal on my 09 Ford Fusion. Definitely check them out.

Stephen Cordell

Very friendly staff. Terri and Shelton went the extra mile to get me a good deal. I would recommend Hixon to everyone. You cannot beat the F-150 in quality, options, dependability and depreciation. Great products with exceptional service.

Rose Rogers

My salesman Chris was a great help and got me exactly the vehicle I wanted along with having my windows tinted when I picked up my new ride. The service dept are very helpful and fast. The Hixson Ford dealership is definetly the one to shop for your new ride at!

Phyllis Wilkerson

My husband purchased his new 2017 Ford F-150 this week. He loves the truck and since I was at Hixson Ford for almost all of the negotiations I feel I am qualified to rate them with 5 Stars. Everyone we encountered at this dealership was courteous, knowledgeable and professional. We recommend going to Hixson Ford to buy your next vehicle!

Lance Bailey

I will not be doing any business with Hixon Ford now or in the future because they have zero integrity and no customer focus. The only thing Hixon Ford is passionate about is squeezing every penny possible from their customer. Hixon has failed at every aspect of the business since I have been dealing with them including: Service - I brought my truck to Hixon Service to fix my heater in the 2010 F150 XLT that I just purchased. When I came to pick up the truck, the heater worked, but nothing on the dash would work because when the techs put it back together without hooking everything up correctly. Also, about a month or two after purchasing the truck I called Hixon Service to see if they could help with some of the issues that I was having from the truck that were obviously wrong with the truck before I bought it. They proceeded to tell me that they could not do anything for me because my warranty did not cover it, and that they were not going to help me financially. The only way they would help me would be to pay full price for the service. Finance - I added a warranty onto my purchase for my 2010 F150 because I was told that the warranty would cover most major issues that I would have with my truck. After dealing with multiple issues from my truck and the warranty covering zero of those expenses I decided to cancel the warranty. I canceled the warranty back in Jan. 2015, but I still have yet to receive my refund, as of March 6,2015, because Hixon initially sent the wrong lender information to the company that provided the warranty. I called Hixon back in mid-February to address the issue, but Hixon has also failed doing this. Sales - When I went to buy the truck, the sales team told me that the truck had been checked over by their techs ensuring me that there were no issues with the truck. I drove the truck around the block because there was only a minimal amount of gas in the tank. The truck seemed ok at the time. Not even a month after purchasing the truck I began to have major issues like the truck jerking when driving on the interstate or up an incline and the truck started struggling to start. I spent $1,200 on an attempt to fix the issues, but I had no luck with it. After 6 months of owning the truck and no luck with fixing it I decided to contact Hixon Ford to see if they could work with me to get me out of the truck that they sold me with many issues without letting me lose a lot of equity on the truck. They seemed extremely eager to help me out telling me, "we will definitely get you out of that truck and into a new one without causing you to lose a lot of money on the truck." (That was the biggest lie I have ever been told to my face) When Hixon came in with their first offer they were going to give me $14,000 for my truck that I had just paid $22,300 from them 6 months prior, and I had only put 7,000 miles onto it! I laughed when I received the quote and told them that they were the biggest joke ever. I told the sales rep that I was expecting atleast $18,000 to $20,000 for the trade knowing that the value of the truck may have decreased some, but not $8,300. The sales rep called me the next day telling me that he had worked with the sales manager and was able to get me the low end number of $18,000 that we had discussed. When I got the second quote, I looked at the trade value and it was $17,500. It's not the $500 that I had the problem with because I understand that over X months it wouldn't be that much difference in payments, but the fact that after all of the problems I had with Hixon Ford, they were still trying to squeeze me for $500 more dollars. I had a terrible experience with Hixon Ford which is why I am posting this review because I wouldn't wish it on anyone.

Noel ray

Fell and got got hurt in the parking lot here with my two year old in my arms. Was not offered anything to clean up my bleeding knee or offered a chance to fill out an incident report... I was really most disappotied I ruined a new pair of scrubs!

Kimberly Wilson

I bought a new 2017 f150 and the sales and finance manager told me to bring the truck back in 8 months with no late payments and he guarantees me that he will get me into a king ranch. I contacted them for the past 2 weeks and he will not contact me back after he told me he would contact me the next monday to make the deal. A senior manager has followed up with me about three times to ensure that he has got back in touch with me which he has not although she has ensured me he would each time. But I should have known the day I bought the truck they couldn't be trusted because before the sale was complete they gave me the contact info to ford motor company and told me the only way they would get paid for the vehicle is if we give them excellent reviews across the board. I give the reviews like I was told they sold my trade in vehicle within days of the deal but allowed my trade in to go very delinquent when I contacted them in refernce to the truck being delinquent I was told it was my responsibility to stay current until they pay it off and if they wanted to they could take up to 90 days. I pushed it up to the headquaters and tried to get in contact with Mr. Dallas. Still to this day he has not returned my calls. I have tried everything I could to prevent having to give this review. Also we have been to another dealership within this same,company and was told the reason they are not contacting us back is because theres nothing they can do because we have been screwed. their words not mine. So hixsons has done bad from the owner all the way down to the sales person and the two people who sold me the truck no longer work there and when I asked why chris told me there's a reason they don't work there and hes better than them and he will make the deal happen.

Jason Ward

Slow, very slow. Made a 1:30pm appointment for an oil change and didn't leave until after 3pm.

Trevor Webster

I bought at Hixson after my third visit. I have no insider knowledge of used cars, but I did my homework, visiting 6-8 new/used dealerships plus craigslist sellers. I was searching for a reliable car I could afford to pay in cash for under $10500. Entire experience was very positive. The place gives an air of what might be called "quality" and professionalism. Good inventory - they automatically put all trade-ins online and make the full Carfax easy to read. After talking to many car salespeople I can say their sales is remarkably forthcoming and straightforward with you. They're not manipulative; after I told them my price range they did not try to persuade me to finance. Highly considerate of my time. Overall a truly courteous staff; as a used car buyer, I was treated as a first-class citizen. Finally, Brandon D. stayed with me past closing, and we were able to reach a very reasonable price for a car that I'm proud to stand next to.

Jack Lord

Dave and Shelton found me the truck i wanted and got it for me. I have bought several cars and trucks from them and will be buying more.

Mark Hadley

Couldn't have asked for a better, faster, friendlier experience in buying a car.

Jessie Kyles

Everything went well this morning

Jesse Waddell

We went to Hixon Ford in Monroe to purchase our new Vehicle. Ms. Terry was our sales lady and she did an outstanding job and was very helpful to us in deciding which vehicle to go with. Once we made our purchase she helped us understand and figure out all the neat gadgets. I have no doubt in my mind that she is genuinely a nice and helpful person. If your in the market for a new vehicle go see Terry at Hixon Ford in Monroe.

Julie Montgomery

I just bought a Ford escape. Terri, the sales person, made shopping for a car an enjoyable experience.

Rocky Boudreaux

Very clean facilities and polite people. Joshua Patrick in sales helped me explore several options and it resulted in filling my needs. Bert Ritchey helped me chose a correct protection and maintenance plan to feel secure with my new purchase. All in all I am impressed with quality however the prices also seemed in line with today's high costs. My expectations are high. I hope they will continue to impress me in their service area as they have so far on the front area.

rhonda goodman

The team at Hixon were wonderful! I called that morning knowing exactly what I wanted and stopped by that evening, went for a test drive, signed papers and went home in my new Edge that I am thoroughly happy with! Phil even went to the trouble of putting my temporary plate in plastic cover and placing it where it should be instead of in the window, and I kept him late on a Friday after I left work. Truly the smoothest buying experience I've ever had and that's my 5th new Ford.

ASHLEY CORDELL

Love how nice they are. In and out same day. Love having access to the shuttle car, and the driver is always nice and polite.

Ridge creech

I had a great experience this past week at Hixson! The entire staff provided a fun, warming environment! I Will definitely encouraged people along the way to do business with the great people at Hixon!

Mattison S.

I recently bought my new car from Hixson and my experience there was nothing but pleasant. I was in a car wreck not too long ago and the Hixson management worked with me to the best of their abilities to make sure I had a car to drive until I could work out business with my insurance. The salesmen/women were all very patient with me and happily answered any questions I had.

Andrew Randolph

Jackie Kindrix and Terri were knowledgeable, friendly, and not pushy at all. Highly recommended.

Bruce Spann

Very satisfied with the deal and the treatment I received at Hixson Ford.

T. Labree Guerrero

Shout out to my husband for finding the perfect car for me so all I had to do was come in and sign. Shout out to Dave Newberry who sat in the car with me and went through all the bells and whistles.

Christy Brown

I had a terrible experience at Hixon. I bought a new f-150. The air conditioner did not work. It took 2 weeks to fix it and then my new dash was scratched up. After complaining and several phone calls and trips, the scratched molding was replaced. Little did I know my owners manual was taken out and not replaced during the process. Now here I am almost 6 months later and still have not received a license plate and registration or a replacenent owners manual. This has been so frustrating!! And I have to keep calling and asking every week. Some of the people that work here are very nice but some are not doing their job!!!! I NEED MY REGISTRATION AND LICENSE PLATE PLEASE!!! I cannot return here or recommend them.

Oscar Flintroy

It was good.

Jr Hook Ausberry

Just there with the kendall mechanic and our Ford buckettruck

Alisha Welch

So far, my husband and I have purchased two vehicles from Hixson in Monroe. We liked both of them, but my current is my favorite so far. The service and auto body team are GREAT! The sales team must be pretty good considering we went in to purchase a vehicle twice, right? ;) Thanks Hixson!

Aimee Childers

Awesome people & awesome service!

William Hamm

It is Banner Ford now. Nice people and in and out quickly.

Taylor Fausett

The sales staff are really good folks!

Joey Mcgee

I work here. I also bought a car pretty easily. I thought I wouldn't be able to right now with my other debt.

Teresa Spells

I was very pleased with Hixson Ford in Monroe and would recommend Hixson and Mr. Scott Lindsay to anyone that was interested in purchasing a new vehicle. My salesman, Scott Lindsay was very informative and never pressured me.

Ashley Bennett

I had been looking for a new vehicle for a while. My husband and I had been trying to decide between the Tahoe and Explorer. After looking around all the dealerships in the town we live in, we decided to drive the 40 minutes to Hixon. Well worth the drive! Drove off in a brand new Explorer! Terri was Great! She wasn't a pushy salesman, showed us everything in the car before we test drove it, and was really great to work with!

ann cook

Excellent. .ask for Ron G

ray brandin

Easy and very friendly staff to work and deal with. Was all about trying to cooperate and meet my needs.

Fred Smith

Got my car there , they took care of me

Donna Murphy

I had a great experience recently when I purchased my 2015 Ford Escape. Josh Ellingburg was a great salesman. My daughter had previously purchased a vehicle at Hixon Ford and I was with her. We actually had a great time with the employees while waiting on paperwork to be processed and other things that you have to wait on while purchasing a vehicle. During her purchase and mine we didn't mind waiting because the staff at Hixon made us feel right at home. I would purchase my next vehicle at Hixon. No they did't make me say this. It was absolutly a fun and exciting time for me.

Lance HAMMOND

I normally hate going through the whole ordeal of buying a vehicle, but. The whole staff at Hixson Ford made the whole buying experience go very smoothly and pleasant experience! Ben Whitkin was AWESOME! He worked with me to get a great deal, he followed through with everything he said and was true to his word. Thanks again, LH

matthew1992ya

Sold me a truck with both rear wheel bearings worn out and now cowboy won't respond to my messages.

michelle woodson

Wow! great service! Thank you Ben Wightkin for a great experience at Hixson! You took care of all my concerns and educated me about the vehicles I was interested in. You were very professional, knowledgeable and very helpful explaining how to use all the new extra's in the vehicle. And to top it off, when it was time to talk about the best price available for me the Manager Anthony Onebene was awesome! THANK YOU BEN & ANTHONY!! I will refer Hixson Autoplex and the awesome professionals that worked with me to my family, friends, and co-workers!!! Michelle C

Brandon Tingle

I normally go out of state to do my car buying, chasing better deals, and this time was no different. I scoured the internet looking for the best deal in the country. Then I decided to give Kristyn and the Hixson team a chance before committing to something, and Wow! They blew my mind. Gave me an unbelievable deal on an awesome truck. 5 stars all the way. Check them out. You will not be disappointed.

Stephanie McManus

UPDATE: The Service Manager figured out what happened, was VERY upset after he found out what one of his mechanics had done... So here we are the next morning, let's see how the job is done. Nice service people. CRAPPY MECHANICS! Had an appt. @ 1:30 p.m. for just a set of REAR BRAKE PADS on a 2015 F150... the mechanic was just lugging around in the back, talking, visiting & just came out saying he doesn't "the tool" to do the calipers, when he HAS TO HAVE THE SCANNER HOOKED UP to finish the job. You can't just bleed the brakes in them anymore, & they have a "certified mechanic" ask "who put the calipers on?".... FORD DID! It's now, 3:54 p.m., been here since 12:40 p.m... as I write this, I'm setting on the tailgate of a new truck of their's...MAD.

Bonnie Brakefield

I purchased a 2017 Kia Sportage from Hixson Ford and love the vehicle. Good fuel mileage, smooth riding, plenty of room. My sales representative was excellent & everyone I encountered during the purchase process couldn't have been nicer or more knowledgeable

Mark Couch

Mr.jamie little took care of VICKI'S oil change.couldnt have asked for better people and service. Then I went over to service dept. Jamie little refered me to the most awesome service writer .Melissa. who took great care of making our service appointment. AND SHE WAS SO NICE AND HELPFUL PLUS SHE GAVE ME THE MOST AWESOME HOMEMADE BROWNIE. THANKS YOU GUYS GREAT JOB

Jodie Cooper

Very nice people. Buying process was smooth, and everyone I spoke to was very friendly.

Mariah Pennywell

Poor service

Ken Kelley

Terri was great to work with. Very knowledgeable and no pressure games. Will buy again from her.

Jessica Roberson

Was looking for a vehicle that fit my family's need without busting the bank and Philip and Dave at Hixson Ford helped us do just that.

Charles Holmes

The service department was great.

James Chowns

Hixson always have what I need at a fair price!!

Donnie Sullivan

Very very good service