Reviews of Volvo Cars of Louisville (Car Concessionaire)

T Paciorek

Tried to buy a car they had on the lot for over 2 months. Made it clear to Paul, the Sales Manager that I was making a "bottom line" offer and they'd have to back out any fees to make their numbers fit my offer. Then got a call from Anthony the General Manager and further negotiated. Got within $200. Then the Salesperson, Erin sent me a text with over $1400 of fees and "permaplate" paint protection saying they are "legally obligated" to do that. Disgusting.

Katie O'Connor

This is the second Volvo lease I’ve had with this dealership. Every time I walk in for a new vehicle, service, etc. I’m greeted warmly and taken care of right away. I really trust the team to do the right thing and make sure my family and I are safe on the road. Excellent service and hospitality is truly what is lost at most car dealerships, but this one has it. Customer for life.

Bob Atkin

My wife took our Volvo for service. The changed the oil, and charged her $40 to change a headlight bulb (she had the bulb). The did NOT check the check engine light. They did NOT do an alignment check or check the front bumper as she requested because of recent parking lot accident. And it took 4 hours for the to change the oil and a headlamp bulb. She said the are no longer owned by Swope. Soooo happy I did not purchase a new Volvo from the last year. We won't be back!

Randall Lewis

Verry high end shop ...

TaMMy MiLLiNeR

Everyone here was super nice and very well dressed..In fact... I felt very under dressed here, for just car shopping. The showroom was super clean..I've always loved the look of Volvo's.. Never owned one though

latoya smith

I will get another1!!#dontbelieveMejustWatch

StarHunter

Just had the worst and the most serious mishap at Volvo of Louisville after I got my driver's license.....I normally go to Tom Wood Volvo in Indy for service and this was my first time at Volvo of Louisville. Brought the car in for suspension service and POTENTIAL engine oil leak at the turbo. I noticed the turbo oil drain joint was wet last time I had the service done and advised Volvo of Louisville to check on it. Service told me that I need to pay out of my own pocket if I would like to replace the washers. This is nonsense since my car is still under warranty and this is a common problem on the 6 pot turbo engines. I told the advisor that I would like to NOT do anything to the turbo since there was no visible oil drips before. Picked my car up on Friday and the advisor told me that the techs tightened up the screws on the turbo oil lines. Drove my car 80 miles back home and found out burning/engine oil smell as soon as I got off my car in my drive way. Looked underneath and engine oil was dripping. Checked oil level and it lost at least a quart during that 80miles drive and the entire underbody is soaked. Called Volvo of Louisville on Sat and spoke to another advisor. Volvo of Louisville is not admitting that they did anything to the turbo besides inspection according to the service note. My car has been fine for the first 26k miles and the joint just happened to fail on my 80miles drive home? The service tech clearly over torqued the joint and damaged/cracked the washer which led to the leak. My car is back in my usual dealer at Tom Wood, and the technician there is getting everything fixed. The very unprofessional service at Volvo of Louisville is very alarming. I am sure that there are good technicians but clearly not everyone is qualified. If one customer that knows nothing about cars happen to experience the same thing as I did then his/her car could end up having catastrophic engine failures due to lose of oil. And the fact that the service note does not capture everything that was done to the vehicle is also a very dishonest practice which leaves the customer in a bad situation. Volvo North America has been contacted and they promised me that they will bring this issue to their management team internally. I am not expecting anything else from Volvo of Louusville. I just hope that my Engine and Turbocharger are still unharmed.

Ashley P

Bought a car from here a few months back. I’ve had several problems with the car since. Every time I call I deal with rude people that are not very helpful at all. They basically just tell me tough luck and they aren’t doing anything to help. Love my car just wish I would’ve known I would’ve had to put thousands more into it after not even having it a year and would have to deal with rude people on top of everything, and I probably would’ve gone somewhere else.

Mark Koeppen

Great purchase experience

Mason Scherzer

Went and got my tire changed, now I have a check engine light on. As always this place is a scheme, a money pit to try to get you to rely on them! I love my car but will unfortunately never get another because it’s terribly hard to find a reliable mechanic, because Volvo keeps everything a secret and makes it hard for outside sources to make fixes. thanks again Volvo Cars of Louisville for another wonderful experience. Ps they totally see and look at these reviews I’ve heard someone talk about me as a customer already writing one and totally feel my cars been tampered with because so.

bavaria Atiyani

Good

Thomas Nicolas

I have never written a positive review for a car dealearship but we had a great experience at Volvo of Louisville and we would recommend it to anyone considering a new vehicle. Buying a car is often an annoying experience. This is not the case at Volvo of Louisville. Their staff was absolutely great to work with, especially our sales person Ethan. He was by far the best salesperson I have ever delt with. Before buying we also visited the local Audi dealership to look at a Q7. We liked the Q7 but Volvo of Louisville’s staff was far more professional than Audi’s. The whole staff is great but ask for Ethan if you go!

Mr. Carter

The facility is clean and they really good care of your vehicle

Mark Macumber

Everyone I worked with from sales to management to finance was personable, professional and fair. They were pleasant to do business with and they had an excellent selection of new and used Volvo's.

eric moore

They don’t tip people who deliver food.

Lauren Batts

Fantastic service! Our sales person Erin Gentry went above and beyond to make sure we were comfortable and satisfied with our purchase!

Christian Salazar

Wow! thanks so much for taking care of my car yesterday! SUPER CLEAN showroom and service drive... This pretty much says it all... if they take care of the dealership this much, i know my car is in good hands... Loved the coffee, snacks, fast WiFi and the playroom for my 2 yr old made life EASY!! thanks again!

Randi Lyn Shipp

service dept were courteous however waited most of 2 days for a part and they are less then 15 miles from me. When i called to check on status after a day of waiting they told me the driver came in our part of town but forgot to grab the part before he left so i had to wait for the driver to get back in town

Yaz Mills

I was the proud owner of an Infinity G35x. I had it for 10 years and did not want to give it up. However, my husband felt that we needed a safe/ family car and Volvo comes to mind when you think of those two things. Well, I couldn't agree more. If you want to drive the safest car in the world and still have fun driving, you will love the XC90! This truly is the brand of luxury down to the "Perforated Nappa Leather Upholstery" The design is flawless with Walnut Wood Inlays, Keyless Entry ( a must with two kids), Tinted Windows (we don't need more sun damage), Panoramic Moonroof with Power Sunshade, Sun Curtain Rear Side Doors, Double Wishbone, 20" Alloy Wheels with All- Season Tires, Harman Kardon Premium Audio with 14 Speakers (you can customize so kids don't lose their hearing in the back seat). We chose the Magic Blue colour (Yes- I was born in Canada) with light interior and I couldn't be more pleased with the subtle sparkle on the exterior. It actually almost looks purple in different lighting! From the first time we walked into the dealership we were treated with respect. That is all you can really ask for when you are looking to buy a new car. Our salesman really took the time to find out what we were looking for and tried to come up with the most appropriate option to meet our needs. Adam Lee went above and beyond to make sure that we understood how to operate the vehicle after we drove it off the lot. Anthony George was extremely kind and wanted to know what he needed to do to bring us back to Volvo after we first walked in because we were also looking at the Acura MDX. My father has the Acura and even he admits the Volvo is more comfortable with respect to the leather interior. Every time I have been back to service, Melissa Hare is Volvo Louisville's Sweetheart. I have loved chatting with her about kids and life. You genuinely get a feeling that all these people care about you when you enter this dealership. It also helps that the environment is relaxing and peaceful. Anthony Murphy is also very kind in the service department. I just mentioned that I liked the Volvo pen when, I was signing a receipt and he immediately told me to keep it! For all the ladies, the Volvo gift bags are the gold standard. They are very durable and won't break after toting around for a few days- solid construction. The bottom line is at Volvo Louisville, you are not just another customer. You are a person that they truly value. We will definitely take our kids to buys cars here in future and will highly recommend Volvo to our friends in Louisville and other nearby States! If the Canadian dollar ever becomes par again, Volvo Louisville may have some Canadian customers too. We will specifically send them to Adam Lee. Final note on Safety- you need to have the heads up display to remind you of the speed limit. I am surprised I have not been pulled over. It is very difficult to drive slowly in this car! It's the Jet of the the roads. You feel like you are driving 30 m/hr but, then you look again and you're driving 60m/hr. It also handles curvy roads similar to a BMW. It hugs the corners, which I was not expecting given the higher center of gravity with an SUV. There are so many other positive things to say, but I think I've covered the important factors. Dr. Yasmine-Jeet Mills

G S

Excellent service

Steve Turner

Anthony George, Sales, was absolutely exceptional. His no nonsense approach, calming sales presentation and attitude where truly over-the-top from the normal "high pressure" sales that I've experienced in the past. Anthony's heartfelt desire toward 'Customer Satisfaction' should be held high as a model of how automobile sales should be. He spent many hours, perhaps days, in the negotiation process and locating the exact XC90 R-Design that fit my "wish" list. What more could a buying customer what? I say..."Anthony George' is truly an asset the Volvo of Louisville Dealership. No question!!!

aaron lemley

Called the parts department and talked to Zach. He quoted me a price for power steering fluid at 25.99. When I went to pick it up the rude guy that was there rang it up for $32. I told him what Zach quoted me and he talked down to me like I was in the wrong. At first I was just concerned that it was the correct fluid, now I'm pissed at how he talked to me like I was a liar and I was the one lied to. I don't even care about the extra $6, it's the principle and customer service. Won't be returning here.

Andrew Wright

Great cars, very attentive sales staff. Made the transaction easy.

Suzanne Nethery

Excellent service and dealership. Top notch attention to details and always made to feel appreciated and valued. Highly recommend this dealership!

Daniel Lance

I've purchased a certified pre-owned Volvo from Volvo of Louisville and have had both my XC60s in for service. I can't say enough good things about them, especially Nathan #1 in sales, Nathan #2 in finance and Melissa in service. All of them went the extra mile to make things right, even if they didn't have to. And their prices on certified pre-owned vehicles are competitive, as well!

Patrick Ryan

Volvo in general has deteriorated in service and quality since I owned my first S60 in the early 2000s. While safety is a primary concern - sales and service are a driving factor for me to return as a customer. My 2014 s60 has been by far the worst model/year I have owned. And getting service at this Volvo dealer is below par - although the lady in service says she has 19 years of experience here, I found the general demeanor and conversations less than what I’d expect. I was furthermore displeased with the exorbitantly high prices on general service. Examples: $121 for oil change and $550 for rear breaks - I was also charged $44 to have them read the computer and tell me what I had told them - that the keyless entry does not work on the driver door (the fix was going to be $700 and not included in the 100k warranty.) Well Volvo - I’ll be returning to Quantrell Volvo in Lexington where service and sales are much better.

Zachary Brian

Where to begin. I purchased a S60 from Volvo of Louisville and drove 8.5 hours from northern MI to pick it up. Upon delivery, the original vehicle had a cosmetic issue to no fault of the dealership. Andy, our cars salesman, made everything right. He was more than amenable to our needs and is honestly one of the best salesman we have ever dealt with. Zach, the finance director, is awesome, too! From start to finish, this dealership was A+. I would drive again from MI just to purchase from this dealership again! Thanks again to all that help facilitate our great experience with Volvo of Louisville! It was much appreciated!

Himanshu Patel

Great people - good service.

Nathan Boston

Service was awesome and easy, everything I needed was taken care of

Meliegha Tankersley

I would like to take this time to thank Sam Swope Volvo of Louisville for making my families experience one of great satisfaction. The sales team was so helpful, and very professional. It was a very comfortable setting, and I could not be more happy with our car buying experience. I would recommend Sam Swope Volvo to anyone looking for a great vehicle, with outstanding customer service. I would not go anywhere else. Thanks Again!

Eric Eisenmenger

Awesome customer service, friendly non pressuring staff, A+ service, will definitely recommend to anyone looking for a New/Used vehicle

Elizabeth Fogg

I went to test drive an xc60 and I was incredibly lucky to be helped by Kris Johnson. Kris had the patience of a saint and was very friendly and down to earth. Kris was so easy to work with and the whole process of buying a car was smooth. And Zach the finance guy couldnt have been nicer. I am so happy I went to Volvo Cars of Louisville. If you thinking about buying a Volvo, do yourself a favor and go see Kris.

Gary Purlee

Very good experience

Michael Hallstrom

Ultimately didnt buy a car purely a result of me not being able to afford it. Adam was a great salesman, he took care of me well.

Robbi Tracy

Service has gone downhill since being sold to Swope. I've never been treated so rudely for asking simple questions about a resolution for a repair I paid for which was not completed properly.

Fénix RGL

(Translated by Google) Very expensive (Original) Carísimo

John Wallace

Very racist store

David Jones

We had a very pleasant experience purchasing a new Volvo XC60 here last week. It's a beautiful dealership with great vehicle selection. Low pressure, no hidden surprises. Our salesperson Paul was excellent to deal with.

John Lang

I looked at 4 different cars, 3 of which magically sold at different times when I arrived. Either a popular dealership, but I believe its a facade sales tactic to get you in the door.

Franz VonDerHaar

Fantastic

Christopher Daniel

I would rate it a zero, but i gave them one for being so nice when they tried to rip me off. I was almost charged $1100 for a tuneup and new belt. The turn signal bulb was $90 to replace.They told me my 2010 XC60 was gonna have all these long term problems and that it was unreliable and a lemon. They wanted me to trade my car in and buy a brand new car. My car is a year away from being paid off. But they really wanted it to flip and make some $$. Looks like they are in demand because the new Chinese wagons must not be selling. I had the bill forgiven because they cornered me into not paying by buying a wagon. I really did need a different car and wanted an older wagon. A week later brought it in because the check engine was on. I was told i needed a coolant sensor in which the whole radiator must be replaced in order to fix. Another $1200 bill. I declined and as I left they sales dept must have heard about the other $1200 bill I received and was persistent on how I need a new reliable car. The part ended up being $85 dollars and all I had to do was remove the coolant reservoir and pop in. This place will rip you off. Please google or look up on the web or find a second opinion before committing to any maintenance. I will never bring my Volvo here again because of the distrust I have in there service department.

James Bougher

Nice place to look at quality cars. Guys please buy a suit that fits. You look like Seven pounds of flower in a five pound bag.

Brian Robinson

Straight forward pricing and excellent service. Great dealership!

Andy Noyes

I had an unexpected flat tire. I called Jason in service and he had the tire waiting for me when I arrived. The service team had my tire replaced and car washed while I waited and I was back on the road in no time. Thank You!

Jamie Kanson

Every time I come to Volvo Melissa Hare greets me with a smile, ready to help me any way she can. She seems to be great at her job... Seems! She never returns calls, will not keep you updated on the progress of your vehicle unless you call her several times, and even then she won't give you any estimates on time, and she also overcharges for service hours. I'm not asking for much, just for her to do her job, and that's not happening. I will be finding a different place to take my car from now on.

cindy gahafer

I was very pleased with the purchase of my new Volvo.

Leo Gavsyuk

Unprofessional Liars!!! Parts department manager (Jimmy) Specialized in brown-nosing and covering their own mistakes and then blaming you for it. Zero product knowledge! Zero customer service! Apparently Jimmy (parts department)- is in charge of decision making weather or not you get to deal with Volvo dealership (the only dealer in town). If management and ownership of Volvo tolerating that kind of employees - shame on them!!! Swope would never allowed people like that work for him.

Richard Gersh

Very nice, no pressure

Brian Easley

Really took care of me and my XC90 for the past few years. Made things comfortable while I waited and understandable when the time came to pay. Worked with me to solve issues. Alerted me to future issues. Made me feel like a valued customer. I look forward to returning. Thanks.

Christian Ceballos

Adam Lee was a magnific seller, very humble and helpful in the delivery process of my car

Jordan Boykin

Bought two cars from here now. Got me steals on both of them and made the process as stress free as possible.

Tanya Toussaint

Melissa Hare is a truly exceptional service advisor. She continuously provides first-rate service everytime I visit the service department. She's very knowledgeable and is always professional. The entire service team is excellent, therefore, I can't forget Mike, John and of course, Norm. Thanks guys for providing the best customer service since I have been a Volvo owner for the last 15 years. I hope the team in my next location is as awesome as you all.

Bryce de

Beat Evansville I had to drive but I'm happy

Tara Hodges

The service department is top notch. They go out of their way continually to make my service appointments go smoothly. Everything from the ease of scheduling, to making sure I understand all the ins and outs of my loaner vehicle and beyond is handled with wonderful professional courtesy. On my last visit they even drove to where I was to pick up the keys for my car (which I had forgotten to give them when I dropped it off). They also called multiple times throughout the day to keep me up to date on the progress of my service. Melissa, Jason and Daron do a great Job!

Joe Donaldson

Great dealership, extremely friendly staff and a very nice customer lounge where you can relax while waiting for your car. I worked with Michael Brown in the service department, he was very polite and respectful and extremely helpful with getting my C30 serviced and the Polestar tune installed. It's a shame I live 400 miles away from the dealership, this would be a fantastic place to continue the care of my Volvo. I know next time I'm in Louisville I will have a place I can trust with any car related issues I have.

Azalee Sheehan

Very unorganized

Brandon Miller

Folks - I'm not typically one that enjoys my experience with a dealership. Car buying is a drag and so very frustrating... however, my experience with Adam Lee at Volvo Cars of Louisville was outstanding! I can't begin to tell you how thrilled I was to find the exact truck I had been searching for on their Used Cars page online. Living an 8-hour drive away from Louisville, I quickly called and happened to get Adam on the phone... what a dude! He hooked me up! Called him on a Thursday night, right as they were closing. He stayed late to text me pictures of the truck and answer questions. Came to an agreement on financing and price the next day via text and telephone. Reminded him over and over again, I would be flying all night Friday night to come pick it up on Saturday morning. He gave me his word he would be there and we'd be ready to quickly sign paperwork and get me on the road back to KC... ...listen, everybody needs a job and a paycheck. I am committed to my job and employer and will show up in the worst of circumstances... Adam did more than I could ever expect. What I didn't realize when I walked in the door on Saturday morning is that this guy had been in a serious car accident and suffered a concussion the night before, spending the better part of his night in the hospital! Didn't matter, he had made me a promise... there he stood, holding a hot cup of coffee, greeting me promptly at 8am, hospital band still on his wrist. He had made a promise and this guy came through.... now, let's be clear, I would not in a million years (given his circumstances) EVER asked him to do such. I had no idea this had happened until we were shaking hands at the end of the deal and one of his co-workers whispered to me what had happened. Volvo of Louisville is the place to go and Adam Lee is the guy to call. No doubt. Quality dealership, excellent cars & trucks with the most impressive dealership staff that I have ever worked with in my life. One side note.... four months after I purchase my truck, I wake up on my birthday with a voicemail from Adam wishing me a happy birthday. Adam - you're the man! You made my truck-buying experience the best ever!!!!!!!!!!

Clarissa Wilson

Bought a car from here. Awesome experience. Everyone there was so nice to us and John Horton was an honest and genuine sale man. Highly recommend asking for John.

CB Gleason

Purchased an XC90 in 2016-the vehicle has been a total electronic lemon and the Napa leather seats have signficant wear. Was just offered $8000 for trade in at this dealer, where it was purchased for nearly $60000 last year. How's that for standing by your product? Despite numerous trips to be serviced, it has yet to be fixed.

Jared Arnold

Service always does a great job. Nice loaners and accommodating.

Pat Vittitoe

Thought I would be spending the morning waiting for my car. I arrived at 8:00 AM and was out around 9:30 AM. Was able to get on with my normal morning activities.

Linda Dzierba

Our buying experience was nothing short of outstanding. Our sales rep, Joseph Teakle, was professional and no nonsense. He and Brian, in the finance department, made it happen. My son was extremely pleased to get his new S60, and I will gladly drive from Bloomington, IN to have my XC60 serviced by these folks even though it was not purchased through them. This is my new "go-to" dealer for everything Volvo! Thank you Joseph!

Chip Gerlach

My service consultant, Melissa did a tremendous job. My car is an older model, but she was very patient as we worked through bringing it back to functionality. The scheduling was exceptional and they tried to accomodate my every need. When I am finally ready for a new version, I will definitely shop at this dealership because the service prople are so competent and pleasant.

Sydney Adams

Excellent service department, asked for Mellisa, she really knows what is going on

Mary Choi

I had an awesome experience at at Volvo Cars of Louisville. I got just the car I wanted at just the price I wanted with no back and forth. It was the easiest, most pleasant car buying experience I ever had. Kris Johnson, my salesperson was wonderful.

Billy Arnold

VOLVO Cars of Louisville is the best place to buy, and service your car

Matthew Nystoriak

We recently visited Volvo cars of Louisville to look for a used car. We worked with Will Harris to purchase an XC90. Overall, we had a great experience with Will. Everything was very straightforward. Best of all, he was not at all pushy and gave us the time we needed to make a decision. No sales games or tricks that we've seen in the past. I would recommend VCoL and Will to others and would also go back for future purchases.

Teresa Walker

Ashley was my customer service representative. She did an excellent job talking with me to meet my needs as a customer. My vehicle was taken into the shop for repairs, and the Service Department completed the vehicle repairs ahead of schedule. Ashley and a repair man were helpful in showing me how the item I got repaired was now working properly. Thanks for the good service.

Michael Fimiani

I came to get one tire replaced, so low tire pressure light would turn off (paid a significant amount for the service). TWO DAYS after I left the light came back on. When I called for a follow-up, they said it "they like to leave before 5PM ON MONDAY AND TUESDAY". This is THE SECOND TIME I have had to bring my car back because they failed to fix a simple issue. No apology, and they aren't willing to accommodate my schedule to correct a service I have already paid for. I work a typical 9-5 and I can't keep bringing my car back for them to correct services I have already wasted my time and money on.

Mason scherzer

This place

Kylie Rhew

The car itself is amazing but staff at Volvo cars of Louisville went above and beyond my expectations! I highly recommend them for your next car purchase! Not only will you get a great car, you will get the best customer service along with it!

Dana Eagle

Needed replacement keys for my volvo. They gave me an estimate of about $205. Includes: 85.95 key, 43.99 programming, 75 labor. And car needed to be present. I asked if we could have it towed the night before the appointment. They said yes and told me where to have it parked. One of the ladies even said the person who was going to work on it is still there and will let him know so he can put it on a post it to remind himself it was going to be there when he got to work the next morning. Next morning I had my husband call them to see if they received the car ok. They had no idea about the car or why it was there. Asked if we were given an estimate, yes, about 205. They said It'll be more like 250. And won't be done at our scheduled appointment time Monday but the next day. Next day went to pay for the car and pick up keys. Car was dead and they didn't bother to jump it or check the battery or call to ask if we wanted them to. Melissa was very rude and condescending at the front desk and on the phone. We also have a mazda. We needed a power steering pump replaced. Oxmoor Mazda gave me a car for 2 days, checked all of the fluids and checked the air in the tires...do you think anybody has ever dropped and picked up a car with a dead battery at Oxmoor Mazda? So the question was how do you make it right...just dont make my husband wait 30 minutes to simply pay and pick up the key tonight and have the car where we can get to it to give it a jump so we can go our seperate ways.

Polly Burrows

Excellent customer service. Request Ari as your sales person. I bought a Volvo XC60. Much better than Infiniti dealership.

Josephine Althaus

Paul and Melissa were very attentive and helpful always.

Rhonda Hale

Thanks Paul, Joe, and crew for all your help!

T S

Great to work with and we did the deal at my kitchen table!

shar kee

I felt disrespected here at every step of my experience. The used car I was sold had MULTIPLE problems, some of them major. It was sold to me in "very good" condition. When I took my car to get a second and third opinion, the mechanics couldn't believe it. Either Volvo's mechanics are inept, or they (and/or the sales department) were fully aware that they were ripping me off and said nothing. I understand that selling a car is a bit of a game of give-and-take, but this went beyond gamesmanship. My only take-away from this was learning to never trust a seemingly high-end dealership any more than any independent used car lot. Do your due diligence with the car AND the dealership. This was, by far, both the worst used car and worst dealership I have experienced.

Joseph Sanchez

Very nice selection of new cars.

Philip Staton & Anita Perez - DOUBLE ADVANTAGE

Very positive and helpful.

James Cornett

As a third time luxury car buyer, I was very pleased with the experience that I received at Volvo Cars of Louisville. I got an amazing deal on an S90 and was incredibly pleased with my salesman, Paul Teets. I look forward to working with Paul and the Volvo of Louisville family again when my lease is up.

Luis Miranda

(Translated by Google) Very professional and kind (Original) Muy profesionales y amables