Reviews of Robert Brogden Buick GMC (Car Concessionaire)

Joe Smith

Took my truck in to have theft lock removed they wanted me to buy a $2000 ECM. I called up around and talk to several shops the most expensive one I could find was half this price. So I took it to a different shop and brogdens “mechanic” had the wiring harness cut and laid across the seats, fuse box under the dash laying on the center console with no fuses or relays to be found. Honestly really disappointed in the quality of work.

Bryan Hatch

Bought a used 2015 Chevy Malibu from them. The warranty is good for used cars. Service is spotty. The guy helping me, nicknamed Big John, was falling all over himself to help us. He's funny and makes test drives pretty interesting. The issues are that when I test drove the vehicle, everything looked good, but when I got it back from being detailed I found the plastic on the sides of both of the seats were broken. I brought it up to his attention and he brought me to his service department. They told me it only popped the clip and they popped it back in. They ignored the missing plastic piece on the driver's side and the long crack on the passenger side. To top it off, the car was bought on the Kansas side, but has a Missouri tag. Update: Called twice at his request, with no answer or call back. Pay attention to everything when dealing with them. They aren't as customer oriented as they want you to believe.

Kristen Hullum

They did an amazing job working with us and making our purchase happen! Friendly staff and wonderful customer service. We absolutely love our new car! Quintin did a great job working with us and making sure we had everything we needed.

Reta Locke

One of the best if not the best car buying experiences we have ever had. Kevin did a very fine job of explaining everything about the Envision and getting the buying process done in a timely fashion. EXPERIENCE WELL DONE.

Amanda Pogue Beauty

It’s been 8 yrs since I purchased a car so I was super nervous about the car buying experience. I really liked the email correspondence from Claire Jaggers. The emails were personalized & not pushy, which helped put my mind at ease. Robert Gibson was my point of contact for the sale. He was straight to the point & made the sale go very smoothly. He’s been in the business a long time & is very knowledgeable. The other employees were also friendly & made my entire process go very smoothly. I will definitely shop there again in the future!

Scott KC Freight Trucking LLC

It was exceptional i showed up with a few questions at nearly closed the salesmen Kenny stayed way after closed so i could even go on a test drive so when i was ready to buy i had to go back and see him he was extremely professional

Lynn Blaser

Process of purchasing the vehicle was easy & efficient. Everyone was very friendly and helpful

Sheila Clemens

My experience was a very smooth process from beginning to end. More specifically my salesman, Kevin Jackson, was extremely genuine and a true professional. His approach was relaxed and there was no pressure from him at all. If you looking to buy a car in the near future and you don’t want all the hassles, you definitely need to visit Robert Brogden. You will be glad you did!

Kav Heidary

My daughter took her vehicle in for an engine light that popped up along with other driveability issues. She paid $400, but was returned home with a car that did not drive as it should as well as, an engine light still on. She took the car back and the Dave, the service manager was EXTREMELY rude to my daughter as well as, unprofessional and did not want to give her a loaner car until they looked into the problem which should have been taken care of or at least advised us what was going on prior to us paying and picking up the car. I think it is safe to say after 20 years and $170,000 later, we are done with this store unless they call us to fix the issue and by treating us with respect.

John Messmer

Had a very nice salesman help me find the perfect truck for me! Great experience here with the whole staff! Thank you Robert Brogden!!

Rochelle Roland

Such a wonderful experience rom the time we arrived until we drove off in our new truck! John G was very knowledgeable of Everything we were looking for. The whole team did an awesome job! Kudos to Continuing to be number #1

Ross Pritchard

Pres did a great job and I was very pleased

albert hall

Your service department didn't have it together today, came in to have my oil, filter, and tires rotated on my 2016 terrain. They came and told me that there key to the wheels locks was broke and they wanted to know where my was and I told them that I thought it was in the trunk where the spare tire was if not it was in the car some place. they said they looked and it wasn't there and I would have to come back later to have the tires rotated and I asked if I could go back and fine it and was told no. I would think the parts department should have one and if not I would think they could have found one in another truck instead of me having to come all the way over here again. To me that is not very good service. I went and found my salesman Bob and he went back and found it where I told them it was. They must have really looked good for it, they don't care about my time just to get me in and out as soon as they can and no big deal to them if I have to drive all the way back over here again. Next time I will fine a closer place. Al Hall

Julie Ashcraft

Kristen is really great whenever I come in for service on the GMC truck. She makes sure I get the discounts I am eligible for, as well as veteran discounts. Most don't even look at that, and I appreciate what she does.

Steve Bennett

I made an appointment with Robert Brogden for a engine light on, lifter noise. And decided to go ahead and get my oil change done and tire rotation. I have gotten service work done on my GMC vehicle over the last several years. Knowing that at times car dealerships can be more expensive that some of the smaller firms, I chose to go to Brodgen, as I wanted someone who knew what they were doing, with my Yukon being a Hybrid, and knew the dealerships strive to give good customer service. Furthermore I had taken my car into them where I had a interment light over the last couple of years and oil pressure drop. In the past, they could not find the issue as the light would be off, and could not find any error issue in the computer. However, of late, what I have previously found to be outstanding qualities at Brogden, has seemed to gone downhill. It started with a mid-morning appointment. When I arrived in the Service Dept. and found a lot of Service personnel standing around- chit-chatting. After standing there waiting to be recognized, a "Service Adviser" Allison Leach, asked to help me. I told her of my appointment and my issues. She said she would let me know their findings on the noise. After not hearing from anyone by 4:45 PM I called, fully expecting to hear my care was ready, oil changed and lifter noise gone away and no issued found. After having to call in a couple of times to even talk to someone, being put on hold, with no pick up, I finally got through through Ms. Leach and she sounded scrambling after I told her whom I was and status of my vehicle. She said she "just got the report from the technition and there a multiple error issues with my vehicle! While no one wants to hear this on their vehicle, I was most disappointed that after bringing my vehicle in the AM, to only now hearing of these issues, after being told I would be called to be notified of what they found, and a expectation after not hearing anything that I would be picking up my vehicle at the end of the day with no major issues, was very disappointing. To take all day to just read the idiot lights of system, and no follow up, with their customer, who might at the end of the day, have to scramble for other transportation, was disheartening. Furthermore, in expressing my frustration, and asking to speak to a Manager, Ms. Leach told me that while she off the next day which was a Saturday, she would come in and better evaluate my vehicle and call me with an update. By 2:00, with no phone call on the update promised, I called for Ms. Allison and again having to call in a couple of time to get through, getting Allison's phone message,, I asked to speak to a Manager. I again got voice mail. I called again and the reception put in a "all call" and spoke to a "Christine" who said she was a assistant Manager. Explained to her what I had been through to date and she told me there was no update on my car and assured me she would update me as soon as possible. At 3:30 I got a call from Christine, basically telling me the same thing, I had multiple issues in the report, and no real understanding of what needed to be done. Needless to say, I had lost confidence in the Dealership, really due to the accumulation of their customer service. I am not one to complain a lot, and spend time writing such a review complaining, and in fact had complimented this Dealer and their associates in the past for what I considered outstanding service. But of late, not just this issue, the Dealership seems to of gone down hill.

LARRY MALACH

Brought our Enclave in on 7-1-19 to have diagnostics ran on it as we were planning on using this vehicle for an out of town trip and wanted to be sure all was ok. I had mentioned that we just had transmission flushed about 1,000 miles earlier. They said, ooh we don't recommend this especially with the mileage being at 130K. After running diagnostics, they told me all ok but that transmission fluid was burnt, very dirty and black, and that we needed a new transmission to the tune of $5000. I told them I would have to think about it. Took vehicle back to shop that did the flush and they showed me the fluid was like new. They checked transmission and told me they could not find anything wrong with it. Its been over a month, just got back from out of town trip, and have put over 3500 miles on vehicle with no transmission issues. Can't help but think that they were trying to sell me a new transmission. I have gone to Brogden before for service and have had mixed feelings but after this ordeal, I will never go back again. Just don't believe they can be trusted.

Andy Strode

Always fast and on time with service. Have always worked me in when I need to get vehicles service done. All service reps have a great attitude

Dennis Pine

This was one of the easiest and quickest car buying experience I have had with a dealership. Test drive, confirming the deal, and paperwork in about hour and a half. Bob Myers was great to work with. He answers all your questions and makes sure you understand all the details. He followed up in a couple of days to make sure I was still happy with my purchase.

George White

I was treated very cordially on the phone for the appointment piece of the exercise. In fact somehow they fitted me in at 2 pm Saturday. I was met immediately when I pulled in the bay and the gentleman directed me to the service people. Once there, the man verified what I was in for and then in a few minutes I was directed to the waiting area. It only took 1 hour which shocked me being it was Saturday and I had called in at 12:45 to see if I could get in. On a side note a man by the name of Quinton, I believe, came by and asked how my day was going and I was having trouble getting on the internet. He showed me the correct site and I got my work done while I was there. It is exceptional to have a smily face come by and ask how your day is going, nice touch.

John Freebairn

Bought my wifeJennifer darrach a 2013 vw TDI from press he was awesome and terei the financial officer was off the chain good

Lauren Bohi

1st time car buyer. Kevin Jackson was so nice and patient with my litany of questions. He was extremely knowledgeable and put both myself and my parents at ease during this exciting whirlwind experience. Jason in finance was great to work with, definitely let me see different options and what would work best for me. Victoria in delivery, was also great to work with and helped me get the fun stuff on my car good up and running!!

Power Clean

Obada was very easy to work with. He was very welcoming and knowledgeable of the vehicle we were there to look at. Process was very easy start to finish and Obada took excellent care of us.

Hachada Rasphoumy

Julius is the best! Quick and courteous! No pressure in the sales process and they treat you like family! Kudos Julius and thank you and the Brogden team for helping my fiance and I out on our new vehicle.

Elicia Bowman

Very friendly staff. Very happy with my purchase

Ron Chushuk

This is the second service for my vehicle. The first time it was in for service I told them about the drivers seat having some play in it and you can feel it move during acceleration and braking. They said that they tightened the seat to specs and hoped that would take care of it. If it continued to move they would install new seat rails on this seat. The second service I told them that the seat still has play in it. When they called me to let me know that it was ready they told me they tightened the seat to specs. I told them that that was already done. The seat still has play in it. Maybe if they tighten it a 3rd time it will be fixed, or they could order the seat rails and fix it correctly.

Tamra Habig

Great experience. Jeff was patient with questions and followed up. Everyone was great to work with.

Sami J

I took my vehicle here because my AC stopped working and I suspected a broken wire. They charged me for a diagnostic fee and told me that I need to replace the fuse box which seemed unnecessary and would cost close to 800 dollars. I took my car to a local shop, and they found a broken wire and fixed the total cost of Robert Brogden Buick GMC's diagnostic fee. I requested a refund, but they didn't return my call and email. People can make mistakes but they didn't try to make it up. Another time they told me I need to change my thermostat and asked for 400 dollars, and I did it for 40 dollars including changing the coolant.

Roy Springston

Pres Taylor and the entire dealership was terrific! I would highly recommend to anyone that was looking for a new vehicle!! Thanks for everything. Ernest

Big Stig

Got a Yukon from there. Went in for service a service guy named Lucas tried to help us out. The worst service I've ever experienced! I'm surprised we could fit in the door with this guy's ego! There's a gentleman named Cody that ended up helping us out. Cody is the only reason that we ended up giving this facility one more star than it deserved!

Anthony Delafuente

I have a 2018 Chevy Traverse High Country. Not a cheap vehicle. I bought it from McCarthy in the Fall of 2017. From that point on, I had problems with the transmission. It was jumpy at low speeds, and then at highway speeds it would occasionally slam when shifting. It was so violent that it would wake up my kids if they were sleeping. I took it to McCarthy at least 4 times trying to have them address it. Every time it was, "We can't find anything" "9 Speed transmissions act like that sometime" "appears to be operating as normal". I was finally fed up with McCarthy, so started taking it to Brogden (as well as other cars in our fleet). I didn't even mention this issue at my first oil change with Brogden because McCarthy had me believing that this was normal. It continued to get worse, so I mentioned it this time. They kept my car for 2 days, and when I got it back, it was SHIFTING LIKE BUTTER. I can't believe it. I had started looking for new cars because I was so sick of this car, but now I feel like I have a new car. Really happy, and glad that they took the time to listen and try to solve it.

Daniel Baker

It was wonderful! I found the vehicle I wanted and I was in and out in no time. There was no hassle. My salesman Pres was awesome!

Kelsey Eade

Quintin & everyone we dealt with made our car buying experience excellent & hassle-free. We drove over an hour for their prices and were surprised by their superb customer service. Well worth our drive! We will definitely be back for future car purchases.

Jessica McCracken

This place is ridiculous. We had $2,500 worth of work done on our vehicle here. Within a week the same light/notification was coming on. We took it back in and they "fixed" it again. About a week later, again, the same light/ notification is back. I've called and left THREE messages for the service center manager. One of those messages was with another manager who assured me he'd leave a note on the desk of the service center manager. I question their honesty and competency. They clearly don't value customer service. This is our second awful experience with them we only gave them another chance because the employee we previously dealt with was no longer working there. This doesn't appear to be just an issue with a single employee but the entire dealership. Take your vehicle anywhere but here.

Carlos A

Took my truck in the morning with brake issues. By lunch time it was fixed and ready to go on the same day. Great communication! Thanks!

Mark McConnell

Easy in easy out, car was done when they said it would be. Great experience, I would highly recommend.

Nicole Belcher

My husband and I had a pretty terrible experience buying a vehicle from this dealership. We purchased a used diesel truck that we later found out was improperly tuned to tow (which is the whole reason we bought it). Also, all of the emissions equipment had been removed, which is illegal. We took the truck back to the dealership and a diesel mechanic (who must not have been there during the initial inspection) found all of the aforementioned things wrong. So, we were essentially sold a vehicle that wouldn’t pass inspection. They took the truck back and we bought a new one. We made an appointment to sign paperwork on the new truck, but that didn’t seem to matter. We waited for over 3 hours to sign the stupid paperwork. The manager asked us to let other people go in front of us in exchange for gift cards to somewhere. We agreed, but never received any gift cards. After we waited a while longer, he told us he was out and that he would mail us some. That was over 2 months ago and guess what??? No gift cards. It might seem petty, but the entire ordeal was their mess up and we had to pay for it by wasting a ton of time and extra money. and we were never reimbursed with these gift cards that were promised. Overall it was a terrible experience. We will never buy from there again. We will tell everyone we know to never buy from there.

Darren Hackney

Great service. Very friendly service writer. Took care of our warranty issue better than we had hoped.

Larry Smith

Excellent customer service. Easiest car I've ever bought. Highly recommend it.

Kimberly Stelting

I had to have my Saturn in for a couple of recall issues & they got them done in a timely manner. Great customer service, too.

Wayne Keeling

What a great car buying experience. Quinton was fantastic to work with.

R. Pearson

PLEASE! PLEASE! PLEASE!!! If you have had any work completed at Robert Brogden that involved removing your tires and wheels PLEASE! Have the lug nuts checked to see they are properly torqued!!!! They did a service and tire rotation on our Yukon and I found 3 of the 4 wheels were loose!! I called and talked with Silvia who said she would have the Service Manager call me! He called over 24 hours later which I missed the call so I returned his call twice that day and no contact then after 2 days I called again and left the message that I needed something done to make my vehicle safe to drive! He finally called me and wanted to know what happened? I asked if Silvia told him the wheels were loose and he said yes! I told him 3 of the 4 wheels were loose and he said he would talk with the person who worked on the car!!!! I was shocked he knew about the problem for over 2 days and had not investigated the issue to be sure it hasn’t happened to others? I hope and pray there will be no fatality accidents from wheels coming off cars they serviced! He seemed to think all was good and I asked him what they were going to do to make my car safe he said you tightened them right? I said My wife drives this car and I want it safe like it was before the loose wheels and he said the only thing they would do was replace the studs, no wheels or lug nuts!! He nor any of his staff have seen or even asked to inspect the car damage!! I don’t know how he knows what’s needed. I then asked him to please put in writing that they would guarantee my car was safe to drive if I let them make the repair and he said he would not put anything in writing!! I said the left front wheel for sure needed replace he said no! I told him I would have to check with GMC to see what the thought about the issue and he said “let me know how that goes for you”. They have never contacted or talked with me and when I complained to GMC Corporate Mr Harper must have told them he already made the repairs but I told them he has not ever even seen the vehicle after they left the wheels loose!! They also never responded to my BBB complaint!!! This is a company that I hope you will take my advise and stay away from!! It has cost me over $1000.00 in parts and labor just to make my vehicle safe to drive and they paid not 1 penny for their mistake!!!!!!! I really like how Mr Blackledge has asked me to contact them but when I have they do nothing! Mr Fisher said he was going to get me a check to cover my repairs I had to make but hat was over a week ago and now when I contacted them they will not let me Talk to Mr Fisher and said they have no information about a check to cover my cost to repair my Yukon!!!!!

Mark Hughes

Just before you drive all the way down there. Ask your salesman as I did and wasn’t told. There deals must have a trade in or last minute they add $2000. Then all you here is it’s a good deal

LarryandPam Seitter

Friendly staff and competent mechanics. A good combo.

Chi-Town Lova

Very helpful; knowledgeable about all vehicle; many to choose from; and vehicles were priced right. I will be pleased to share my experience & recommend them. Thanks for the great service Robert, Aaron, Grant & Sean! I love my new truck.

arico ward

Jake's customer service was awesome! He was personal and professional and even helped me overcome a huge obstacle in order to get the deal done!

James Herring

Had to have my alternator replaced. They said the reason it costs so much was where it was located. Since I bought the car from there was the only reason I took it there. You raise the hood these days, there is nothing even remotely recognizable.

Faze HD

I was in the market for a new 2018 GMC Sierra truck. I stopped in and was greeted by Kevin Jackson. Kevin was very friendly and walked me through the various options they had on the lot. After learning more about my needs, wants, and budget we found a winner. I also traded in my old truck. Kevin and his GM, Craig were efficient at getting me an itemized breakdown of what I'd owe. After pulling the trigger, the process was super smooth. I was even impressed at the amount of time Kevin spent with me after buying the truck in helping me sign up for OnStar, the GMC app, and showing me the features of my new truck. He definitely went above & beyond.

Jason White

Jake was awesome, he worked with me while I was traveling to come to a deal and I walked in and out. I will definitely do business with him again!

Veronica Treuer

We drove 8 hours to buy a truck because their price was so good. Kevin Jackson was prompt to answer our questions, honest and got us in and out as quickly as he could. The price was exaxtly what we had agreed on. Also, thank you Lorie Hudnall for getting us through the financing and paperwork quickly.

Diana Kinder

So happy with my new GMC Terrain. Obada was a very helpful Salesman. Will recommend to all my family and friends

Rick Swick

Quinton was a great salesman. Good guy to work with and loved his test drive!

matt

Pres Taylor was a man of his word. I drove 8 hours for significant savings from Robert Brogden GMC. I would definitely recommend Pres as a salesperson and the dealership as a whole. It was as good of an experience buying a new vehicle as I have experienced.

Stevan Bugarin

BEWARE: Just got off of the phone with the head service advisor (woman) and asked a couple of questions I already knew the answers to, and they blatantly lied to me. Even if there ignorant and don't know any better, than doesn't help there case because there out here charging people 100+an hour and they do not know there stuff! Called in for a simple question and They told me alot of maybes and what ifs. Kept repeating I'd need to bring it in for $100.00 when all I was asking for was advice. I've called other dealerships and gotten help over the phone. This woman is very greedy and rude. Stay away.

Sharon Stolte

Jeff Alstatt and Eric Shaver were extremely helpful and made the car buying experience a pleasure. No high pressure sales tactics!

Mike Mathews

Excellent experience all the way around. Excellent service, customer focused and respectful. Our experience was extremely simple and greatly appreciated. Everybody we interacted with was first class

Mary Hughes

Jake made the transaction easy and efficient! Love my Canyon and it was the best deal within 500 miles. I’ll be back!!

Jon McCleary

Very simple purchase transaction, friendly and easy to work with. Good follow up after the sale and efficient service.

Dustin Messmer

Very good staff. Quick and efficient would buy from here again.

Phillip Koch

Obada was terrific to deal with. Great staff, great deals! So happy with my Buick!

Bahiya Shakur

Quintin Headley looked up from where he was standing at the Sales Manager's desk. He quickly ended whatever he was doing and walked right over to us. It literally took less than an hour for us to chat, take a vehicle we had spotted for a test drive and get a deal written up. They already had a great discount included along with a GM rebate. We had been looking around a bit so that helped us streamline the process but we hadn't driven a Buick and I'm really happy with my Red 2019 Encore! Thank you Quintin and we wish you the best!

Danny Asher

Great prices! Very friendly staff!

Nitin Talwar

People are nice but their process/procedures are a bit rigid. They forgot to rotate my car tyres and did that afterwards when i noticed that it was not done. Also, i would recommend if you want to buy tyres for your car buy it from other shops as these guys sell tyres @ MSRP. Also their labour charges are higher than other tyre shops. I had to go back 3 times with a written price quote for a price match and then got a refund. They don't even have a car washing facility, so everytime you go for a car service they cant wash and clean your car. Overall, people wise they are good but on other aspects they need improvement.

Madysson Gress

My rep was very helpful and honest. She let me know I might need certain things to be replaced and to plan accordingly. But didn't feel like she was forcing me to spend money and generally cared about my well-being

Valerie Morris

Everyone was very helpful and did there best to make everything a good experence. I enjoyed it and they said it would take 1 hour and it did. thank you.

Jennifer Nehrbass

Obada Mustafa was a great salesman! Very knowledgeable but not at all high pressure. He let us take our time deciding. Once we decided on our purchase, the process was smooth and quick.

John Slayman

We came in during a rush, even so the process was pretty painless. Pres & the rest of the team was attentive and efficient. We got a great car for a great price and worked a good deal with a trade in. We couldn’t be happier with the experience.

Alec Young

I purchased a 2015 VW Passat SEL TDI from this dealership on 7/20/19. My purchase experience was great and went smoothly. I did my research on the car and felt I could trust a brand name dealership like this (so I thought). Day 3 of owning: I randomly decide to check air pressure in my tires and discovered that a lug nut on driver’s side rear wheel was nearly off. It was visually obvious and was easily able to be spun with my fingers. I suspect it would have fallen off the very next day. Service technician strike one! End of Week 1: I began to try and become familiar with the vehicle by locating the oil filter. Here I noticed a VITAL piece of the vehicle was missing (the plastic skid plate). It was stated to me during my purchase that the oil had been changed upon inspection. How is it that a service technician would not notice this vital missing piece (regardless of vehicle brand). This plastic skid plate keeps the engine and its components out of harm’s way. Service technician strike two! 8/2/19: I turn the vehicle on to find the coolant warning chime and light flashing at me. I shut the car off and check the coolant level and the overflow bowl is nearly empty. I was able to drive the car home and investigate. I found a leak on the 5Q0-122-073-CM hose near the bottom rear of the engine. A hose that the plastic skid plate would normally be protecting if present. If you trace the hose up higher into the engine you can also see that the hose has two brackets where it should be secured to the engine. The bolts for these brackets are missing and the hose just hangs under its own weight. The added strain from the hanging hose and lack of protection from the skid are to blame. How would a thorough service technician not catch this (regardless of vehicle brand)? Service technician strike three! Robert Brogden is not a fly by night dealership and should have a good reputation. With having a good reputation should come good expectations and trust in quality. I am unsatisfied with Robert Brogden’s poor inspection processes and lack of thoroughness. It has only been two weeks and I am stuck trying to figure out how to replace this hose, remount the hose, and flush the coolant system.

Cy Grindle

This was probably one of the best experiences I’ve had at the dealership Jake was excellent he listened to my needs and wants and expedited a very smooth sale in and out of finance within one hour great job

Clifford Hall

Had oil change and brakes done. Rotors needed to be replaced. They found a strut leak and we needed our struts replaced too. She worked with us and called the warranty company for us to find out if the struts were covered. Very polite and friendly. Will call her directly to schedule our next oil change. Was able to get a loaner while having the struts done.

Bret Borota

Johnny Vaughn is the best car sales person you can work with. No pressure, he is your advocate as a customer to get you the best deal possible.

Jeremy Herman

Great job servicing my vehicle.

Kyle Martens

Andre went above and beyond to make sure we got the truck WE wanted even though it wasn’t in their inventory. Andre had excellent communication with us and was keeping us updated while they got our truck ready for us. I would gladly do business again. Jason had all the paperwork organized and ready to go which really made the finance paperwork go smooth and faster than past dealership experiences. Great job guys!

Johan Butch the 3rd

Great dealership to do business with! Obada was by far the best salesman I have ever dealt with in my entire life! He will go above and beyond to make you feel good about your purchase. Pleasantly surprised with the trade in value they gave me. I couldn't refuse the deal.. it was too good! Thank you everyone at Team Brogden! You have earned a life long customer!

Cheryl Johnson

Buying a car at Robert Brogden was a great experience. We felt no pressure from the sales ar finance personnel. They didn't use the tactic of keeping us waiting for hours upon end while they "negotiated" with their sales manager. I would return for another purchase.

Andy

Been a customer since 2004. Bought 2 vehicles and had both serviced there. Outstanding people and service. Deserving of my business. Would not go anywhere else.

Bryan Harkrader

Professional and knowledgable staff. John Greenquist was my Sales Rep and I havent come across a better one before him. This guy is top notch in professionalism and product knowledge.

Luke Walters

My experience at Robert Brogden was everything you'd hope for when buying a new car. It was quick and painless, and everyone at the dealership was friendly and helpful. This was my fourth buying experience with them, and I'd gladly go back for a fifth.

Spencer Knight

Kevin Jackson helped me get the Buick Regal TourX that I've been wanting for more than a year, right color, right interior, and great price. Kevin has been available, helpful, and knowledgeable, I've been very, very pleased with the experience. His support staff has also been excellent and capable, Good job folks!

Jenna Pearce

The first couple of experiences were rough, this last experience was diffently a step up from my past experiences keep focused on the customers

Gary Nielsen

I did not buy my GMC Denali at Robert Brogden based upon a horrible sales experience but the service from Jason and team was excellent.

Jade Winders

They have super nice cars and for really good deals. My experience may not have been one of the best. I was immediately greeted and told one of the cars I was going to look at was a manual when on the website it said an automatic. I was of course disappointed. But then I was shown the first car and it was really rough drive and had not been cleaned or had anything done to it. Then when I came back from test driving it I was told that I was in fact correct and that the car was an automatic. But then he proceeded to tell me the price was higher than what the website said and when I pointed it out he immediately told me they must have misprinted the price and to go off the website. I drove that car and it drove amazing but I noticed a lot of interior issues. The glove box would not close and there was a cigarette burn in the seat. When I returned and told him this he had no idea. I made an appointment a day ahead just to be sure the cars would be looked at and so the salesman could give me knowledge on it but I feel like that was lacking and he did not know a lot about the car. He was super nice though and apologized for not seeing it, but I do think they should look at the cars and educate themselves a little more before showing them off to customers.

Brian Yockey

We'd been looking for our Yukon XL for quite a while. We finally found what we were looking for at Robert Brogden. Kevin Jackson was great to work with! Attentive to our wants, needs and time. We love our new ride!

Annette Tucker

Went to see Jake Blackmon as he has sold my son in law and daughter 7 trucks. I bought a new Encore and still can’t believe what a great Deal I got but also how easy the whole transaction was. My son in law told me how great Jake was but experiencing it for myself I don’t know why you would go anywhere else. It was all exactly like we were told it would be. None of the games some dealers play. On a scale of 1 to 10 I would give Jake and his coworkers an 11! Definitely coming back here for my next one. I came in over the weekend to get the second fob for my Buick Encore. The service department was very helpful and professional. Thank you so much!!

RALPH MADDOX

Very friendly and knowledgeable service. Kept me informed each step of the way.

Alex Albaugh

I just purchased a truck from them and have nothing but good things to say about their service and expertise. They listened to what was important to me and did everything to make me feel comfortable with my purchase and not overwhelmed by shoving additional expenditures at me. I worked with Kevin Jackson and he did a fantastic job. I would highly recommend anyone looking for a new vehicle to go meet with him before making a purchase.

Michael Zimmers

Had my '15 Acadia Denali serviced at Brogden and the service was great. The repair is only 1 wk old so time will tell if the fix fully addresses the issue.

Andrew Koilpillai

Mr. Mustafa offered an excellent job showing us a certified preowned GMC terrain. It was a wonderful experience working with someone so professional. Ask for him.

Darcy Morrison

They were very attentive. Very clear with what they would be doing. They were within the estimated time to complete work. And as best I can tell, everything is in working order. The waiting area was pleasant enough.... I will return .... thank you!

Kristin Whitehair

I purchased a new car from this dealership last fall. Within the first 5 days the engine light of this new car came on twice. The first time I took it in to be serviced and a day later had my new car back. Then less than 48 hours after getting my car back the engine light comes in again. They then exchange vehicles with a like model. This second car has had no problems. Through this experience I interacted with a number of people in the dealership. Many were helpful and provided great customer service. An employee came in on a day off to get me a loaner. My salesman Julius kept in contact with me truly providing service after the sale. However, two staff members provided a bad experience. When my car was in the shop within 24 hours of purchase I was irritated. A gentleman working in the service department was trying to dismiss me and told me to "not be so emotional." I was expressing anger at the lack of information about my broken new car. The second staffer providing a negative experience handled the paperwork. She tried bully me into accepting an obviously defective care hiding behind legal claims about GM financing, which didn't apply to my car that was not financed through GM.

Quinzetta Wooden

Came in for oil change and tire rotation and excellent services but was told the Dealership was out of windshield wiper fluid

Ms. Andrews

I guess because I am a woman there was an immediate need to bs me and begin the parade of lies. I came in with CASH in hand (not a check, not financing, but $14,000 CASH) and was ready to sign a bill of sale and leave, but on this day Kevin Jackson decided to tell me "turn signals in cars only work when a car is in motion." Nor was he able to tell me how a car that had to be sitting on the lot for two months (by the way he said the car was only here for a "couple of weeks") had dropped $1,700 bucks and was STILL priced over KBB and NADA. When I asked to test drive the car he refused to let me do so, and stated I would need to provide car insurance to test drive cars on a lot in where the DEALERSHIP already has insurance on. Dealerships always have someone driving with you because its a liability issue to let a stranger leave alone with one of their cars. It was too much bs for me so I drove to North Kansas City, picked the model car I wanted, took it to my mechanic the same day, came back to the lot with the cash I planned on giving Robert Brogden, and went home with a brand new car ($2,000 less than I had planned on spending).

Kyle Kelly

They have used and new cars. Go check it out

Brandon White

I was overall very displeased at this dealership. We were looking for a family vehicle and came across an Acadia. We test drove it and I wanted to get the final figures on the car before making a purchase. I felt as I was treated very disrespectful by your sales manager. I happily went a quarter mile down the road and purchased a Acadia from another GM dealership a hour later.

Ryan Hudnall

ABSOLUTELY a wonderful experience and a great group of people to work with.

Adam Lambing

If your looking for a new or used Buick or GMC look no further than Robert Brogden! Ask for Pres Taylor who will not only find you EXACTLY what you want but will also get you an amazing deal! The sales team worked with me all along the way and were never pushy to buy. I bought the exact vehicle I wanted at an even better price! You won’t be wasting your time deal with Pres and the rest of the sales team at Robert Brogden!

Shawna Watson-Riley

Excellent Service. Mr. Bob Meyers takes time to explain everything about the buying process. If you have questions and want someone that is patient ask for Mr. Myers. I also had the pleasure of working with Obada. He provided great service with no nonsense, no hassle and no pressure. Thank you for the great service. I will certainly send everyone that is looking for a vehicle your way.

Aaron Kitch

Met with Johnny to discuss a new truck. He broke down everything for me on the new 2019 Sierra 1500 and the different trim options and went through every feature thoroughly. The whole dealership made the process of buying a new truck easy and comfortable. Thanks to Johnny and the whole team!

Jamie Hansen

Ron Johnson was such a tremendous help throughout the car buying experience! I highly recommend this place!

Gretchen Herron

I was able to use MyBuickRewards to pay for my tire rotation and oil change. No money out of my pocket, so that was super cool! I'm a single mom and saving money is HUGE for me. Thank you for that perk!

jimmy c

Quintin was great throughout the entire process, he takes his clients on a very thorough test drive, was a pleasure to deal with. I drove 3 hours away because no one could bring me the type of vehicle i was looking for at a fair price (used) they have there best deal advertised and it is less than anyone else, with the same bells and whistles. Great staff awesome experience. They won't disappoint.

Thomas Geiger

I had a terrific car buying experience at Robert Brogden Buick GMC in Olathe, Kansas. I shopped around a lot (on-line and in person) prior to finding the car I wanted at Robert Brogden. I'm also a Consumer Reports fan and had done a lot of research with them, so had a very good idea of the quality and price for the certified used car I was looking at. My sales person at Robert Brogden was Jeff Alstatt. Jeff was very professional, personable and friendly. Everything was handled perfectly. I would highly recommend the Robert Brogden dealership to any of my family or a close friend.

Vanessa Jimenez

I had a great experience with my car sells man Ivan Castillo. He was very helpful and caring in all of my needs and wants. He helped my family and I find the perfect car for me. I strongly recommend Ivan Castillo to all my friends and family. Also I found great experience with Terry Adams on the financial side. Thank you for the great customer service provided for my family and I.

Scott Coburn

Salesman Miller, Finance lady Horton, Sam the assistant/shuttle were all perfectly polite and efficient and helpful. So far, 650 miles later, the car seems excellent. One of the best car buying experiences of my 50 year car buying history. Thank you.

Ryan Hendrickson

Kevin Jackson and Terrie Horton were fantastic. We will definitely be back when it comes to purchase our next vehicle.

ODOGG 47

My credit is not that great at the moment, so I fully expected them to turn me down completely. I really needed a reliable vehicle however, so I bit the bullet and gave it a shot. Pres was awesome to work with. The first car he recommended to me was exactly what I wanted and more. His team worked for 2 days to get the deal done for me. I ended up with a 2019 GMC Terrain lease. The payments are a little higher than I wanted, but with my credit status, I am just happy to get approved at all. Plus, in three years when my lease is up, I'll be in a better position credit wise, and can move into another new car. I am beyond thrilled!

Andrea Downey

We had a great experience buying our new Acadia at this dealer. Jeff (our Sales Rep), Lee (Sales Manager), and Jason (Finance) were all great to work with. They made what’s typically not a fun experience, very painless and pleasant. Without hesitation we would recommend them to our family and friends.

Carol OBrien

Kristie made the whole experience very easy. I had an oil change, tire rotation & my transmission looked at. It took alot less time to have it all done. I expected to have to leave it overnight.

Tim Cody Jr

The easiest and most painless car buying experience I have ever been involved in. Everyone was so helpful and had everything lined up perfectly so my questions were answered I was in and out! Great customer service and very knowledgeable!

Jeremey Folter

Purchased a very nice used vehicle from this establishment. My salesman Obada was fantastic to deal with. Will highly recommend him to anyone in the market for a new vehicle.

Steve Mattson

Very nice staff and easy to work with. The staff worked hard to make my experience enjoyable. I especially liked the loaner car that I got to use while waiting for my vehicle. The only negative experience I had was the prices were high compared to other local auto shops and GMC dealers. Robert Brogden did price match another auto shops labor and parts.

Kyle Wingate

Everything was going great until an hour before our scheduled time to come in and sign the paperwork and drive the car home. Then I got a call letting me know they were selling the car to someone else because they got a better offer. We had negotiated prices and I had to bring back my wife the following today to sign on the loan because it was for her business. They didn't want to wait any longer (it was less than 24 hours from agreed price). I even watched them put a "sold" sign in the vehicle before I left. While the salesman was apologetic, the GM obviously didn't care and moved on and hardly made eye contact. The vehicle even had damage (broken light trim and pushed in bumper) that I had to point out to them. Hopefully whoever bought it caught the damage. Ended up buying a car and a truck from another dealer on the same day that wanted our business.

Alyssa Cherney

Obada was very professional, understanding, and helpful throughout the entire process. He was very knowledgeable and welcoming upon arrival. He was helpful and supportive through the negotiating process. Would work with him again.

William White

In and out in 1 hour for servicing. Nice waiting area with coffee and muffins.

khristin pickering

Purchased a vehicle from Obada. He was super easy to deal with, very friendly, and professional. I felt very comfortable with him and his process at Robert Brogden. 100% will recommend to all family and friends. Great staff Great dealership to do business with!

David Hassett

Fantastic experience with everyone at dealership. Everyone I spoke to was 1st class and very friendly

Russell Hearn

I traveled from Florida to purchase a Certified Pre-Owned Vehicle from this dealership. Great inventory and professional staff. Kevin Jackson, my sales advisor, was top notch! Ask for him! The finance manager and sales manager should be recognized as well. Overall, it was as good of an experience as buying a car can be.

Kelsie Wilhoit

Love this place! Everyone is really nice and they seem to get things done quickly. They gave me a loaner for the day so I wouldn’t have to wait there with my 2 kids. Highly recommend!

Luke Patterson

It was a pleasure working with Bob Myers. The dealership rating is all about the people that work there, and Bob represents the dealership well. He knew the product and went the extra mile. We'll be back for our next purchase.

connie lutes

We did not get what we wanted but they very nice.

Kari Harris

John is a great salesman to work with and I recommend him highly! My truck didn't have OnStar and we both thought that it came with it before I signed all of the paperwork for the purchase. John made it right! I still don't have OnStar, but he got me a different add-on to make up for it. Thanks John! You're the best!!

andrew pruneda

The people here worked extremely hard to get me out of a pinch and saved my vacation. Thank you all for getting me into the truck I needed.

bob finuf

Our salesperson Jeff was really great to work with. The car buying process was honest and straightforward. Great experience.

Lloyd Alvey

Jeff Alstatt in Sales was very attentive to our wants and needs. We never felt pressured. Lorie in Finance was friendly and professional. It was a pleasant and positive experience from start to finish.

Radd Way

Standard service on 2016 GMC Yukon Denali, arrived 10 minutes early to pre-scheduled appointment. Told 45 minutes and I would wait for the vehicle. Work completed 2 hrs 15 minutes later. Excuses and apologies. Next day "Tire Pressure Service" error came on and low tire pressure light. On road trip, checked tire, pressure appeared fine so continued travel. On return, called for service manager (Joel?) and left a message of the situation and if I could bring it in that afternoon. I have yet to receive a call back from the service manager a day later. Called service again, they said bring it in which I did. Apparently the wireless tire pressure monitor did not connect to one tire so error message occurred. Simple fix in 15 minutes but I had to bring it in again. Overall - disappointed

Cheryl Conner

We purchased our 2nd vehicle from Robert Brodgen over the weekend and these folks continue to amaze us with their Sales and Service practices. Quentin was the Best! Answered all our questions then gave us time to decide what we wanted to see. Test drive was one of most informational we have ever taken. Jason Carnes the Financial Manager is one of the most efficient financial folks we have worked with. Both of these gentlemen stayed after closing to help us complete the sale and leave with our new vehicle that day. We will recommend Robert Brogden to our Family and Friends.

Phyllis Bass

All the personnel were great to work with. My oil change and tire rotation were done quickly & professionally. Love this company!!!

Christy Barron

Julias and John were great to work with. Very pleased with everything. I would definitely recommend buying at Robert Brogden!!!

Dana Hall

Bob Myers was wonderful to work with! I knew what I wanted going in, and I knew what I wanted to spend. Bob did not try to haggle with me or make me feel like I was just a silly woman. He came with their best price, and I have a new car!! I love it! Thank you Bob for all your help. I will definitely recommend you, and use you again!!

Darryl Woods

The oil change went as expected quick and efficient and met all promised times. But I have an ongoing issue with my truck that this dealership is unwilling to fix, they asked me to videotape the issue which I did now I have to make another to get the issue resolved...I didn't pay 50,000 for a truck to have to perform the functions of the service staff because of this failure to resolve my issue I would NEVER ever recommend this dealership.

Shogo Cottrell

After having a rather bad experience at another dealership, we stopped into Robert Brogden GMC to look for a new heavy duty truck. Was greeted right at the door and immediately helped. We explained our requirements (1 ton truck, diesel engine, capable of towing 20,000+ pounds), our salesman, Sam, had a truck in the lot that met all of our requirements except for the color. He went out to get it thawed out as recent winter storms had left a rather thick coating of ice on the truck. We discussed some of the features of the various trim levels and then took the truck for a test drive. Upon our return, another salesman on the floor had done some research and found the exact truck we were looking for in their overflow lot and had already pulled the keys for Sam. It was great to see the teamwork amongst the employees at the dealership. We then drove across the highway, found the truck, and after scraping off the ice, we took the second truck for a test drive. We returned a couple of days later to have our trade-in vehicle appraised and even though I had a GM Supplier Discount, the dealer offered an even better deal! In the end, it was too good to pass up. The price combined with the excellent customer service won us over and now we're in a new GMC 3500 HD Denali.

Jeff Rauenzahn

Brogden's service department went to bat for me and was able to convince GMC to take care of a major problem with my vehicle. Thanks to Kristie Brown and Joe Connelly.

Becky Harbaugh

Kevin Jackson is a super car salesman. If you are looking to buy a new vehicle he's the person to see. All of the salespeople and staff were very friendly and easy to work with.

T Jenkins

Painless purchase " Great purchase experience with Bob Myers. Very nice and professional and kept updated during each step of the way. If ever inquiring about or in the market to purchase....Bob is highly recommended

Kym Gibbs

As always, they are ready for me when I pull in and my wait time is never longer than I expect for an oil change. The last time I was there they did fail to re-learn one of my tires after rotating them, and then this time they wouldn't repair a tire because they said my tread was too low. But, other than that they have always been very helpful.

Michael Rector

They were very quick and efficient. Didn't try to sell me stuff I didn't need and very knowledgeable. Allison was a great advisor. Keep up the great work Robert Brogden.

Aaron Cherney

Obada was great to work with. He was super friendly, professional, and helpful in the process of buying a used car. Would recommend anyone to buy a car from him.

john haakma

One of the best car buying experiences I have ever been involved with. I have been through a lot of them. Terri in finance was quick but very thorough. I'm used to waiting an hour or 2 to complete paperwork, but here. If you are looking for a Buick or GMC and don't give Robert Brogden a chance you are doing yourself a tremendous disservice. I drove 4 hours to save $3,500 over my local dealer. I do not give grades for a living but if I did, they would have earned an A+!

Jennifer Geiger

I appreciate the service center and the service rep, Kristen, for getting my truck in and completed in a timely manner with the appointment time I had booked. Sylvia is always helpful in getting the appointments set and I appreciate her follow up calls to make sure I was pleased with the service. I was pleased with the wait time and will return again.

Joe Keating

We had a great experience buying a car from John, from start to finish. He took us on a well thought out test drive that did a great job of replicating real life driving. There was no heavy sell and John was fun to deal with throughout the experience. Ivan and Jason assisted with the finance which was simple and no fuss. We would definitely buy from Brogdens again!

Brian Adams

Obada was truly fantastic! My wife and I are extremely happy with how we were treated at this dealership. We were MORE than pleased with our trade in value, AND the price of our new vehicle! Will 100% recommend to all family and friends!

Ralph Smith

I appreciate that I was able to talk to a staff person on site when I called to make an appointment. I believe the diagnostic process was accurate, the estimate for repairs was accurate, and I was kept informed of the progress. The staff were very personable.

Kourtney Booker

Ron was great about listening to my needs and was very patient and polite throughout the entire process. I did not feel like he was pushy or rude. He wanted to sell me a quality vehicle and he did. I am so excited with my beautiful Toyota RAV4. Thanks to everyone at Robert Brogden Buick GMC.

Casey Sheafer

JOHNNY VAUGHN and the Team at Brogden took such great care of us! Thank you so much! We purchased a Tahoe LT and love it!!

Karye Birdsong

We had a great experience! Obada was the salesman who helped us and made the deal happen. We are really happy with our purchase and service we received. He’s a really nice, easy to work with guy. Would work with him again.

Daniel Jamar

I dropped off my 2016 Chevy Colorado. Travis was able to give me a time when the car would be ready. When I arrived at the car was ready to go. The shop and waiting room where nice and clean. Everyone I talked to was very friendly. I will be coming back for future service on my Colorado.

David Alexander

Good selection of Pontiac, Oldsmobile, and Hummer... Huh? What now? All gone... Really? All of them?! Whaaaa...

Caidence Brune

Julias and John did a wonderful job and were so helpful and professional!

joey barlow

Pres was very knowledgeable and attentive during a very busy time of the month. A new inexperienced salesman helped us and did well but Pres did a great job of stepping in when there was a hiccup and the transition went very smooth. Kevin was very helpful as well but had appointments with other folks.

Rick Presley

Toby in the Used car division was amazing. Very helpful, fun and not pushy. Allowed us time to decide and when we said no to something he did not push.

Brad Halbert

Horrible experience from beginning to end. 5 hours we were at the dealer. Took forever to find the Acadias. Found them in a dark lot dirty, clearly they have not been touched since arriving to the lot. I was told the sale ended that night but turns out it went on for weeks after so we were misinformed. Cancelled plans even to be sure to get the sale. The finance terms were wrong but couldn't be fixed because the bank was closed. There was little attempt to sell us the Acadia. Little knowledge of trim and tech features. Online said one price. The dealer said another. The inconvenience of getting the engine fixed when it was brand new. Little to no involvement by us, the customer to make sure we agree with the finances as a deal is being made. We just sat waiting for 2 hours. Didn't agree with the finance terms at signing or the the amount off from the "sale" but didn't seem to care. In our minds there was no "sale". Condition of the vehicle along with only receiving a third of the promo amount off tells me it was all smoke and mirrors. I did not feel like I was getting a deal whatsoever. Also little effort to help us understand the breakdown. Felt pressured to buy when payments were higher than anticapted. Absolutely ridiculous. I would give 1 star but Craig and Bob tried to make things right. I do appreciate that but I am still very disappointed especially as a repeat customer.

David Beck

It was a quick in and out with Jake Blackman. Second vehicle bought from Jake within the last year. Will be back for sure

Tony Gonzalez

Even though the wait was long they did compensate for the lateness. My vehicle is running well and I will be returning again for when I need services

Peggy Juergensen

Jake did a great job. My family has bought 7 vehicles from Jake and referred me. I love my new Encore!

Marcus Overby

I took my 09 GMC Acadia in with low and reserved expectations just to see where I stood, and what would happen. Much to my surprise later that evening I drove out of there with the GMC Sierra Truck of my dreams. Granted my timing was good. But the courteous and professional staff there had the heart, and the know how to make it all possible. Special thanks to Johnny Vaughn, and Lorie Hudnall who worked with me personally, and went the extra mile to make me a happy GMC Truck owner. I am pinching myself, and driving on clouds. I have been waiting all my life to have this kind of car buying experience, and they stepped up and made it a reality. Again Thankyou!

Valerie Houpt

Victoria was so helpful with everything. I appreciate her understanding of me being a single mom and trying to keep my car running well!

Danny Lane

It was great Phillip helps us along the way

Lijia Lyles

I was immediately greeted when I walked in. The car I reviewed online was still available. Everyone I came into contact with was personable, friendly, compentent and helpful. I told him my budget and what I was willing to pay. He stucked to it and there was no pressure to buy anything that I didn't want. I received a fair price for my trade-in. I would definitely recommend and I will be returning here for any future purchases.

Logan Shaver

Amazing experience! This is the second car i have bought from Pres and I will continue to come back!!