Reviews of Premier Volvo Cars Overland Park (Car Concessionaire)

7801 Metcalf Ave, Overland Park, KS 66204, United States

Average Rating:


You will see the opinions of people like you who are purchasing the services of Premier Volvo Cars Overland Park (Car Concessionaire) in the state of Kansas.

At the moment this business gets a rating of 4.6 out of 5 and that score is based on 301 reviews.

You may have noticed that it reaches an reviews average is almost the best, and it is based on a very high number of scores, so we can conclude that the assessment is quite accurate. If there are many people who bothered to give their score when they've done well with the service, is that it works.

You know that we do not usually bother to set reviews when they are correct and we usually do it only if we've had a problem or incidence...

This Car Concessionaire is classified in the category of Volvo dealer.

Where is Premier Volvo Cars Overland Park?

REVIEWS OF Premier Volvo Cars Overland Park IN Kansas

Judith Lamb

Great service. They take care of their customers. Ryan was very helpful and explained every thing thoroughly

Jeff Neahr

Great experience front start to finish. The sales staff was knowledgeable and genuine. The Management was involved. And the delivery specialist was really great. This team made my experience really exceptional.

Annette Ashbach

Premier Volvo truly deserves the name "Premier." The Service Department treats everyone with the upmost respect and are thoughtful and thorough. I haven't purchased a vehicle there but have had service/repair work performed twice.

John Nicholas

Above and beyond customer service. Never any fuss.

Karen Walker

My service was great and the staff was genuinely concerned about my vehicle and my experience at Premier Volvo. They were less expensive than the Volvo dealership in the city I live in. So I will be traveling here for all of my scheduled maintenance services.

jon jonathanf

Excellent experience with entire staff at Premier, especially GM Jimmy Loveland a hands on General Manager.

Srikanth Mantha

Excellent people to deal with. I Leased my car remotely and got it shipped. Dealt directly with the manager Jimmy Loveland. The conversations were short and simple, to the precise point. Only bottle neck was to ship the car in time, even though it was delayed a little bit, Jimmy handled it really well. I would definitely recommend this dealership to others.

Lucy Michel

We were traveling from Denver home to Lawrence, KS when our great 2007 XC70 displayed a “check engine light”. We contacted Ryland Foster at Premier Volvo late on Friday afternoon and he said to come on in and they would find the problem. We were treated with great courtesy and professional assistance. Two faulty sensors were replaced and the car was ready to go at 11 am Saturday. If we lived near Overland Park, Premier Volvo would be our service center and dealer for life. Thank you Ryland! Lucy M.

Brett Gamso

Excellent Dealer Experience at Premier Volvo. My wife & I shopped many dealerships in town & while many have fancy wait-rooms, amenities & panini bars, Premier Volvo is where we felt most comfortable dealing with everyone involved in the car buying process. There was no unnecessary waiting. We had very personalized attention with from a knowledgeable sales-person (Jeff) and our buying experience with the General Manager, Jimmie, was fantastic. Low pressure & he genuinely came across as though his goal was to get us into the vehicle we wanted at a cost structure we were comfortable with.

Willard Larson

I was impressed verses a few years back. The type of service you gave me , extended to other will get you more business and that is the way it should be. I will always drive a Volvo. I was impressed with your drivers, John and the very nice young lad. Excellent service. Thanks. Willard Larson. Tach so Mickey!

Ken Keith

The drop-off and pick-up of the car went without a hitch. The work was done and the car was clean by the end of the day. I was disappointed in that I received a text that I could respond to re: progress on my car, and I sent two separate texts after about 4 hours and 6 hours checking on status and neither got a response. If you’re not going to respond don’t solicit my text. That’s my only complaint.

Libby Paige

My service experiences at Premier Volvo Cars have been nothing but excellent! They perform such a detailed inspection that I always feel confident I am driving away safely. They provide a whole report with photos regarding the proposed repairs and are honest to say which issues are urgent vs. which could wait a while if your repair budget is tight.

Cherri Freeman

My service rep Richard was fantastic, his attention to details and his ability to keep me in the loop was greatly appreciated. It’s the reason I always have my car serviced at the dealership.

Tim Ekey

It was a great overall experience dealing with Premier Volvo Overland Park. They took delivery of the car I had Volvo build for me and had me out the door enjoying my new vehicle in a very short period of time. The people were very nice and easy to talk to. I appreciate the whole experience. Thank You Volvo!

Amy S

I don't enjoy shopping for cars (luckily my husband does). We just bought an XC90 from Premier Volvo and our experience was great. Norbert, our salesman was great...very easy going, genuine, and not high pressure at all. Jimmy, the sales manager was the same. We got a great deal. They even walked me through setting up the touchscreen system so it didn't seem as intimidating. Highly recommend for anyone shopping for a Volvo!

Yvonne W

I drove from Oklahoma to another dealership, who all though the salespeople were great, nothing else was. I ended up at Overland Park Volvo of Kansas. I got a better vehicle and a better deal, PLUS better customer service. I had a minor issue after the purchase but Mike Crutcher was able to resolve it for me!! Great job Mike!!!

Christine Fritsch

Always a pleasure to get my Volvo XC 90 taken care of in Overland Park, KS at Premier Volvo. The work is done properly and communication is superb. Done at my convenience. Gotta love excellent customer service. Thanks for your help Ryland and John.

Rob Lembke

I had never owned a Volvo before stepping foot inside Premier Volvo but thanks to Jimmy, Norbert and the rest of the team there, I'm a happy Volvo owner who sings their praises to anyone who will listen. No nonsense during the negotiations, straight-forward and quick to communicate. Even had a family member recently drive 3 hours to do their Volvo deal here. Service team is solid. Had a few issues along the way with service but they make things right every time. Looking forward to doing more business with Premier Volvo in the future.

Natalie Busch

Joe Hill in the Service Dept is the BEST!!! He gets me scheduled right away, keeps me informed while they have my car, and always makes sure I have a beautiful loaner to drive in the meantime.

David Love

They charged me 2400$ for service and my car didn't work as be are very unprofessional.i wouldn't recommend this business to any of my friends or anyone.

Chris Loveless

Always have great service at this follow dealer

Andrew Piziali

Our 2001 Volvo V70 T5 battery failed on a trip from Chicago to Prescott. After limping into Overland Park, I called the service department of Premier Volvo Cars Overland Park to find out if they could squeeze us in the following morning. Service rep Ryland Foster met us, wrote up an estimate and recommended a couple of breakfast diners nearby. While we enjoyed breakfast at Cozy's Cafe, Premier diagnosed the failed battery, replaced it, and washed and cleaned the car in time for us to resume our trip. Ryland's customer friendly attitude and down-to-earth manner gave us the comfort we needed in handing our car to complete strangers for service. With such a positive experience, I may stop by just to say "Howdy!" the next time we pass through Overland Park!

Terry M

Very efficient check in and out.

Brittaney Conley

The staff was so kind and helpful. They made sure all of my needs were met and that I got exactly what I wanted. I will definitely go back for my next vehicle.

C Painter

Great service and people.

Becky Brock Real Estate

Great experience and customer service.

Wayne Aulner

Jimmy and Silas worked hard for my business, and got me into a car at a price I didn't think was possible. They were courteous, respectful, and not at all pushy. If you are looking for a new/used Volvo I would highly recommend dropping by.

Stefanie Dahm

Took great care of my car and even found me a quiet place to get some work done on my laptop

Abhishek Kolli

Jimmy is the man !! Understood my needs very well and I came out happy with what I wanted (Bought a 2018 XC90).

Cindy Tree

Love my XC90 knew exactly what I wanted coming in, very seamless transaction & our salesman Patrick was very friendly and easy to work with.

E Donnelly

I was told over the phone by a hurried parts associate that I could walk in and buy parts before 8pm when they close. The associate practically hung up on me. I walked in at 5pm, and after searching for and finding an employee I was informed that the parts dept closess at 4pm and they only have sales people there until 8pm. Not the best service unless you are buying a car apparently.

John Ferry Jr

One of the best experiences for dealership maintenance I have had in years, having recently moved to the area I now know my wonderful XC90 will be taken care of

Debbie Dolasky

I have had great experiences at Premier. Their service personnel has always been exceptional.

Blake Hodges

Buying a car from Premier Volvo was easy and fair. The sales team was respectful of my offers and made reasonable counter-offers. Getting the car serviced is also easy. I was given the opportunity to select a service advisor, and multiple options were given for appointments. The car was thoroughly checked over and returned the same day.

cari walsh

Rylan was so nice and great to work with!

Austin Andersen

Wanted a Volvo, nothing great about this particular dealership. Cant stand the upsell on warranty and coverage when finishing the financing. Recommendation - Get cash and skip the financing through them at all costs.

sharon hudson

Awesome customer service consistently delivered by this dealership, joe hill in particular:)

Vicki Green

Lots of good food and it's a very cozy place! We will be back!!!

Pa Fellows

Jeff was very friendly and helpful even though he was very busy with other customers. Receptionist was friendly too. Enjoyed the test drive.

Dawna Butterfield

The person who mediated between us and the actual service people was fabulous - Jimmy - and when we voiced concern over one thing that had been checked off but didn't seem to have been quite accurately done, he took care of it immediately! A great team!

curtis johnson

Great service this morning. Thought I had a major problem, but they fixed it fast.

Tariq Abdullah

The GM, Jimmy, made this the easiest, fastest, most transparent, and overall best car purchase/lease experience I've ever had. Can't say enough good things about Premier!

Eric Zents

Zack Stone did a great job of taking care of my wife's vehicle and keeping me updated through text message

MIke Matula

We have had multiple Volvos spanning years and have dealt with all the people in the Service Deaprtment. They are consistently great. Nice. Knowledgeable. Professional.

Sheri Ratliff

Always the best service


I was most impressed with the professionalism, friendliness and helpful, attentive service of everyone I came in contact with!

Patty Evarts

Silas Brown was wonderful to work with. He showed me the perfect car for me and presented a fair deal without any “games”. I would highly recommend him and this dealership!

Jerome Polany

Eric Zents is very nice guy, very professional manager , sold wonderful car.

Bob Stalder

They had a chance to sell me a loaded XC60 T8, but after encountering their rude and nonresponsive staff, I decided to buy a 2019 Acura RDX

Zachary Burch

Seriously great experience. Service representatives are easy to work with and kind-hearted; you will get your car back quickly and know exactly what's happening every step of the way. Great customer service and just plain helpful and knowledgable service. Wouldn't let any other dealership work on my Volvo.

ernesto amador

Took my Volvo in for some needed repairs and they were competed timely. For the high dealership cost my oil dipstick handle was broken and an emissions even line was not reconnected which cost me additional time and money to fix...

Victor Teevan

Worked with Silas Brown and it was a great experience. Silas was very professional, straight forward and easy to work with. If you find yourself at Premier Volvo ask for Silas

Emily Johnson

Always great service from Nick Dollar and Crew! Really nice guys!

fred harvey jr.

Very personable not pushy hope to business with them in the future.

Charles Cobb

Overall outstanding service. Quick, efficient and excellent quality personnel.

Mike Monthei

Jared, John, Shannon, and Robert did an outstanding job on the purchase of our new 2012 XC60. I live in Austin, TX and they negotiated a reasonable price for the car via phone and e-mail. I flew up on Saturday morning, John picked me up at the airport, and after signing the papers and a brief orientation, I was back on the road to Texas. The folks at Superior Volvo are just that, Superior. Best car buying experience I have had in terms of low pressure, fair negotiations, and customer service. I wished we lived closer so we could experience their service, but I will recommend that anyone in Texas that is looking for a Volvo to give Superior a chance.

Steve Schwada

Best car buying experience we have ever had in Kansas City! Steve

Mike Potchad

They did a great job with my car Richard in the service department did a miracle for me with my convertible thanks a bunch for everything Mike

H Teel

I wanted to get a solid, reliable vehicle for my wife and Volvo seemed like a great choice. I was apprehensive about buying a vehicle 180 miles away. Based on past experiences with local dealerships I just knew there would be issues. However, the dealership was great. Jeffrey and Ivan were terrific and very understanding of our concerns. They addressed everything and made us feel like we were dealing with good friends. What was unusual was that everyone seemed like they were one big family - working together to help each other get the best for the customer.

Steve Cairns

Very clean shop, and nice people

Brian Homard

The staff at Premier Volvo were outstanding. From Danielle who fielded my online request to Jimmy the GM....and everyone in between. They worked to make this a simple, easy, informative experience. Thank you for being amazing. You won a new long term client.

Jonathan Swade

Great, hassle free experience with everyone at Premier Volvo. Silas was especially nice to work with. Price advertised was the price I received, unlike my experience at Hendricks Lexus earlier in the day.

Tatiana Vasquez

Very friendly staff, really respectful, they listen to what my needs and questions were and they were able to give me a better service... thank you soo much

Catherine Heiman

As a woman I get frustrated with salesmen that just assume you dont know a thing about cars or the value of your trade. I have had this ecperience while shopping around this year. I felt the Volvo team esp Stan actually listened to what i was looking for and accommodated my requests as an experienced salesperson should do!

Paul Murphy

Volvo is a great vehicle and Premier Volvo does great service

Lisa Tarry

Great buying experience!

Rachel Bennish

Made buying a car experience very pleasant experience. Sales was very knowledgeable about the features of the cars. Jimmy was easy to work with on closing the deal. Left feeling I got a good deal and a superb car! Highly recommend!! This was my last car we sought after and it should of been my first!!

Chris Standish

If you wanna valvo by a their

Jeff Upton

First time Volvo buyer. Having owned BMW's, Toyotas, & Hondas, our expectations were very high. We shopped Volvo, Acura and Infiniti for our next small luxury SUV. Had the pleasure of working with Silas O. Brown and his sales management team. Never felt a hint of high pressure tactics - more car sellers should take note. Based on my pre-buy research, I feel Premier negotiated in good faith and we arrived at mutually agreeable terms quickly. Very satisfied with our XC40 R-Design purchase and the amount we received for our Toyota Highlander trade-in. Looking forward to enjoying our Volvo for years to come. Thank you, Premier Volvo.

Ryan V

What started off as a rocky relationship Sean came through and really showed me how great the service can be at this location. Even after the sale of the vehicle was finished they still continued to help make sure my purchase was as good of an experience as possible. Highly recommend you check here if you're looking to purchase a car.


Nice people

Chris Prudden

Joe Hill was very nice. Took bit too long to make some keys but they were obviously busy and he still made sure I was taken care of.

Marty Brownfield

Ron did a great job of covering everything we needed to know on our new XC90. Never any pressure but rather we felt we were offered an opportunity to own such an awesome vehicle. Jimmy was the real deal, loved our conversations and he really was a genuine person wanting to ensure the XC90 was the fit for us. Jimmy kept that staff sharp and made sure we had excellent service!

Wayne Hartley

We took our Volvo in for the 90000 mile service. They loaned us a vehicle so we could go get lunch then called with an issue that they found, got our permission and made the needed repair. Top notch service from all involved.

Anne Brewer

Volvo quality, both service and product, is why I continue to purchase the brand. The OP service department is conscientious, and customer service is their key focus. I continue to be very pleased, very brand loyal.

Chris Gerardy

Sales staff is phenomenal! Several service technicians with decades of experience. Volvo vehicles are amazing! All around great place to do business!

Dave McKelvey

Jimmy and team were the reason we bought our first Volvo. The deal was good, the car is perfect, and the entire staff at Volvo went out of their way to help us select the car we wanted.

Bradley Smith

Great dealership. Sakes team and general manager the best. Bought my car there a year ago and they still remember me. All about relationship and customer care. Five star for sure!

Jodeci Lee

I had my car serviced at Premier Volvo and the experience was great. Zack walked me through everything and explained the ins and outs about how the service would work. They had a list of things that needed fixing and informed me of my options. When I took the car in to have those repairs done Richard was great with my daughter. They realized that I'm an Army veteran and granted me a military discount. My car was washed and cleaned out and the tires were shined. Five stars!!!!

Dawg FromKC

I have purchased 12 vehicles from dealers. This. Was. The. Best car buying experience ever. Jack my salesperson was super helpful, totally honest and definitely a very knowledgeable car junky. Didn't try to oversell or use any pressure tactics. Jimmy the general manager was a really stand up guy, again super transparent and honest and helpful. When I need another car I'm coming back here. First.

Jason Mummert

Was there for nearly an hour and was never greeted. Everyone was gone it seemed and the "execs" behind the desk never got up either, even after the front desk paged that a customer was waiting. Dealership looks very dated.

jrona5 .

I had purchased a used car two days before and heard a noise I didn't like once I drove it a bit more. Nick got me into their busy schedule the very next day! The Service shop found the problem and fixed it the same day I brought it in. Nice guys in the service department Thank you for your hard work.!

Tim Prier

Attention to detail and service level is 5 stars! Highly recommend this well experienced service department.

Carissa Johnson

I’m giving 2 stars because when my friend bought her Cadillac they treated her exceptionally well. They made her feel comfortable and confident in the car she was purchasing. BUT..the next day when she had her shiny car to play with and touch all the didn’t work! When she contacted the dealership they were not helpful at all. She brought the car in and they said she had to pay 50% to fix it. Now I understand if weeks go by and something was working and then stopped working..fine, pay half as agreed. But this was broken before she bought it. She asked nicely, she asked firmly, she brought people in to try to help explain, she even has to contact her lawyer! So in the end..not a good experience! In the end, if you choose to buy a car from this dealership, even though it feels uncomfortable having to check every single little thing on the car...YOU BETTER DO IT. Once you drive off the lot they do not care about you or your car. Not their responsibility!! Very disappointing and I will say we will never purchase a car from them due to this!

Jordan Kruep

Great place, volvo's are changing though, you should consider waiting a couple years for the newer models and them to work the kinks out

Mitch Hoffman

I bought from the Omaha area, and had the deal 99% done before stepping on the lot. The customer service was great and Christina was so friendly! Excellent communication throughout the process and no haggling. Best experience by far when it comes to car deals. I definitely suggest working with them!

Dana Campbell

This is our second new car purchase from Superior. We already knew the caliber of car we'd be getting from Volvo, but it was the outstanding customer service from Jenny and the whole team that sealed the deal for us. We will recommend Superior to anyone looking for an exceptional vehicle surrounded by excellent customer service!


Had a great buying experience at Volvo of OP. Our salesperson John was great; no pressure, informative, honest, and wanted to get us into a car with options we wanted at a price we could afford. We chose a certified used Volvo with an incredible 7 yr/100k mile warranty. I feel like this dealership went above and beyond for us. If you're considering a new or certified Volvo or Mazda, you'd be crazy not to stop here first.

Mary Merola

I was able to get in quickly and my problem was resolved in less than one hour. Joe Hill is a fabulous service advisor and is always available to help me. I have been a customer for many years and remain loyal to Overland Park Volvo.

Margo Aldridge

Picked up my third Volvo- an S90 this time. Would not own any other vehicle. Have used ONLY Premier Volvo. They are wonderful, trustworthy, reliable and have the best coffee machine I have ever seen! Volvo’s are excellent driving and riding machines. My first S60 I kept for 13 years, only going into another due to technology. I leased a S60I for three years, turning it back in for my new S90, which was a very easy process. Have loved my cars and this great dealership

greenga17 .

Extremely nice and extremely helpful.

Sarah Eason

Richard always takes such great care of me when I have my car serviced. They make it so easy!

Ethan Stover

Great service from beginning to end. It's clear that the entire team cares about their customer's experience and is truly interested in building a relationship with them. The process was fast and easy, great communication throughout purchase, and quick follow up on questions and needs after the sale. It's clear my time was valued. The car is great and really turns heads!

Kevin Reene

My perspective of what a service department was like was completely changed by the way Richard took care of my wife's car during a tire replacement and alignment. My wife and I will be returning for future care of our '13 XC90! Also since my wife had our 4 year old and needed the booster they pulled a car from inventory that had a booster and let her borrow it. We were impressed by that gesture and it felt like they cared about my family's safety and ensured we were given the "equivalent" car, even if near new!

Ben Marks

Excellent experience buying our XC60. Silas, Tony and the rest of the team did a great job and we will definitely be bringing future business to Premier Volvo.

Keith Graepler

I had to order an XC60 in order to get all the options I wanted. Silas worked hard and found me an incoming vehicle that matched my needs. He stayed in touch with me during the several weeks of transit time. When I picked up my car everyone was great, walked me through all the buttons and options to make sure I had a good handle on everything before I left the dealership. I'll be back soon for another one!

Norma DeSimone

Our experience at Premier Volvo was extremely favorable. We worked with Silas Brown and Jimmy Loveland. Silas is very knowledgeable with Volvo cars, having 16 + years of experience. He took us on the test drive explaining the Volvo difference. Jimmy handled the financing working diligently to make the process workable for us as well as Premier. We would not be driving a Volvo without the efforts of Silas and Jimmy. I strongly recommend the Volvo difference and would encourage Premier Volvo as your dealership of choice. .

Glendon Campbell

Great experience buying my car with Dennis. Thank you for you great service.

Sami Azzeh

The worst customer service ever I took an appointment they told me to bring the car Friday morning 11 AM which is I did send they told me you need to drop the car or leave it here for three days till they get to it that doesn’t make sense to me

Brian McMillan

I was very pleased with my whole sales experience at Premier Volvo ( I have no opinion on the service department as I have yet to engage them). Ron, my salesman, was nice and knowledgeable, patient, no pressure, helpful guy. Jimmy, the general manager, couldn’t have made things go smoother. And Omar, the money guy, was a very upbeat, cultured, positive, well organized individual and quite a conversationalist to boot.

Brent Bettis

They could not or would not solve the issue with my car. Instead they were trying to sell me on a $9,000 transmission job. I changed out my transmission fluid a few times myself and solved my own problem for about $250 in fluid.

Reta Roe

A very professional experience.

Luke Metcalfe

We met with Jack during a walk in appointment at Premium Volvo. Jack was very knowledge, and took the time to walk us through multiple different models and features of each until we decided on one. In the end, we purchased an XC90 R Type. The Premier Volvo team was easy to work with. If your looking for a great car for the money, make sure you check out Volvo and ask for Jack at Premium Volvo in OP.

Tyler and Jodi Bowley

We live in Omaha and found the V90 Cross Country T5 Wagon at Premier through the internet. I liked the ability to do a significant amount of ‘paperwork’ via their website, such as filling out the credit application before taking a three hour roadtrip. Best of all, I worked with Eric and Christina via email to negotiate the deal!! I am very happy with my trade in value and the price of the Volvo! The email exchange was pleasant and painless; unlike some past experiences of high pressure and argumentative car negotiations I’ve experienced. Once the numbers were settled ( it only took 1 business day, but I was at work and couldn’t always respond quickly), I arranged to head down 2 days later to (hopefully) finalize the transaction and bring home the beautiful, white V90. Before heading down, I was a bit skeptical about the ease with which the transaction was occurring - I thought they might try and trick me with the trade in once I got all the way down there. Well, my concern was wasted. When we arrived, Dennis told us a bit about the car and then I test drove it (dreamy auto). While we were out, Jimmy prepared the paperwork. I kept thinking, what will be the catch? No catch, Jimmy had the paperwork ready upon our return with the exact numbers Eric and I discussed! Jimmy and Dennis were delightful hosts during our visit. It was a calm , relaxing, classy, luxurious experience!! They are planning to build a state of the art facility in the near future with tecnology features being of the utmost importance; for example, when one pulls up to the bay doors, imagine all the software in the car being updated automagically!! The interior of the building will be very modern, hip, tecnology oriented, with Swedish clean lines. I plan to take my V90 down there for service (and my 10k, 20k, and 30k services are free). Oh, I received such an excellent deal on the 2018 V90, Volvo is paying my first payment!! Woohoo. Thank you Jimmy, Dennis, Eric, and Christina for excellent experience and for helping get into an unbelievably fabulous luxury automobile!! Jodi Porter & Tyler Bowley

Walter D Bauke

Not very happy

Sandra Burrowes

Top-notch customer service. Worked with Jimmy Loveland and Norbert Love. We found the car online from Minnesota, so worked with the dealership for a week before picking it up and driving it back to Minnesota. Jimmy communicated thoroughly, sending photos, explaining the conditioning the car would be going through (we were buying a used lease return). Norbert kindly picked us up at the airport in a beautiful S90 and saved us a 45-minute taxi ride. We arrived to find the car in immaculate condition. They arranged a helpful tutorial with Bailey, who took us through the cars' many electronic features. All in all, a luxury experience, even when buying a pre-owned car. We can't say enough about the experience. Highly recommended.

Rich Richardson

My experience has been excellent. I have along standing relationship with salesman Stan Stewart. I believe this is about the 3rd Volvo he has sold me in a span of 15 years or so. Stan is one of the good guys and it's great to call him a friend. As he has done in the past he made this sale just as painless. All of your staff were efficient, friendly and professional treating both me and the wife great, all serving to get us out in the shortest amount of time. Of course your Service Department is top notch. I have a previous and ongoing relationship with them servicing my other Volvo. All these things and more, and of course Great Cars has kept me coming back. Keep up the good work and keep striving for even higher excellence. A loyal Volvo driver ( number 7 I believe) !

Sesan Osunfisan

I always love my experience when I visit Volvo for car servicing. The reps take care of me, and the servicing of the vehicle is ALWAYS done in a timely fashion. I recently had a coworker with me when I was returning a loaner vehicle and picking up my car. He couldn't believe the level of customer service I received, and stated that he "had never seen anything like at a dealership"

Virginia Voss

The service was excellent. Richard in the service dept. listened to my issues and reacted quickly in a pleasant professional manner.

Judith Brougham

It was time to change some light bulbs. The work was done right, and quickly.

Rohit Chaube

Great service, dropped in for regular service, they did an excellent job in giving details related with the work done, updating when the vehicle was ready for pickup overall extremely happy

Mary Jagow

Love Volvo. Your car is in good hands there. Joe has my trust. Always has a car for me to drive while working on my car. They perform an assessment and notify you of the results and cost. Truly they are superior in my judgement. You can trust Premier Volvo.

Charles Loose

Simply the best in the biz. Jimmy Loveland the GM treats customers the way they should be part of his family. The service department is top notch lead by Mike Stone and Nick Dollar.

Chad Surratt

Very good staff, polite, and easy to work with.

Gin Morris

I’m had such an outstanding experience today. Everyone was very professional, and I loved seeing all of the staff smile and have such a great energy. The most remarkable, though, was Dennis. He was very experienced and precise. We had a ton of laughs, and I thoroughly enjoyed working with him! Thank you, Dennis and team! I look forward to seeing you again.


Best Volvo dealership Kansas City ever have

Kara Mickeletto

I was greeted by Carlos Martinez right when I walked in the door. He was a great salesman to work with as he cared about getting me the best deal possible. I think in the end, both the dealership and myself were happy with the transaction. Exactly what you expect when buying a new car. Great people. Great customer service. Great dealership. Thanks, Carlos!

Carrie Jennewein

The best car buying/service experience I've ever had. Couldn't recommend this dealership more

Amanda Nelson

I really appreciate the service I continue to receive from Premier Volvo! The guys are always great, energetic and ready to help me. My needs are taken care of quickly!

Matt B

We were sent a letter from Volvo encouraging us to test drive a vehicle at Premier Volvo and in doing so, they would give us a visa gift card. I set an appointment to test drive a vehicle and showed up to do so. Everything went fine with the test drive but when I gave him the paper for the gift card, the manager told me I was not eligible since the letter had my wife's name listed on the letter and she was not with me. I asked they send the card to my wife then and that would be fine. Nope, she's not there with me so can't do it. I remained very calm throughout and just said that I'm obviously going to leave with bad taste of the dealership if they don't make it right and he said he understood. Do not trust offers from this dealership and I found them to be shady and just trying to get you in the door. No real attempt to follow through with what they offered.

Dave&Carla Throndsen

Other than using a central call center and that impersonal stuff (used to talking to people in Kansas City with Volvo) it was fine.

John Auten

Service was fast and the staff was very professional.

Phillip Correll

We were very pleased with the service we recently experienced with Premier Volvo. We would highly recommend this dealership to anyone looking for a Volvo or a high quality used car.

Greg Coy

I was a secret shopper on Saturday apparently so secret they didn’t notice me. Receptionist was very nice and said she would page a salesperson if I would like. I said that’d be great and 20 mins later I left without a conversation. I’m giving 2 stars instead of one since they didn’t throw me out; my 5 yr old wanted to touch everything. If you have a fwd xc60 would love to check it out.

Shirlie Weagley

The issue with my car was quickly diagnosed. They were responsive to my need to get out of there, and they quickly did the repair and even washed my car.

Ray A

Simple, clean and friendly staff. I stayed for 2+ hours for service since they don't have available car loaner. They have snack, coffee and wifi. 4 stars because I couldn't find an outlet to charge my laptop while working and waiting since no car loaner available to go back to office. I waited for 2+ hours. Overall, the advisor is great and approachable even after I went back after the service because the ride experience is kind of odd due to newly rotated tire. Good and well explained why it does like that. Will observe for few days and see how it goes.

Joseph Yeow

Wanted to check out the xc40 so we stopped by for the first time. Didn’t know which was the front entrance as the place looked like abandoned building. Upon entering the building, we noticed that was the side door and no one, literally no one was one the floor. Someone approached us 15 mins later with a ‘how are you doing?’ and that was it. No further interaction, no follow up, nothing. He went back to his work and just abandoned us on the floor. As far as I liked the new xc40, Volvo is killing itself due to the fact that it’s dealer couldn’t swallow their pride and do their job right.

Sterling Card

Ron & Aaron were very kind and patient with us, this was our first Volvo purchase so we took our time. We are very happy with our XC 90. I would recommend them to my family & I would buy with them again.

Chunjiang Yao

very nice people there. Friendly and professional.

Justin Gill

Premier is the best. Great cars and great service. Jimmy Loveland, the GM, is the right guy to talk to!

Diana Henderson

I love doing business with Premier Volvo! They are highly customer focused. Plus, when I pickup my vehicle after service, it was clean inside and out. A little extra perk. Richard also asked me to confirm that my convertible top was working properly. That was a no charge fix but he just wanted to make sure I was happy. I’ve never had a better automotive service experience!

Brandi Fowler

Nick Dollar always goes above and beyond! The best service for an auto service department ever experienced.

Chris Fung

A quick, seamless car buying experience! Jimmy and his staff helped me arrange leasing a car over the phone making the whole process as convenient as possible. i also got a great deal.

Matthew Ramsey

Great customer service; some sales to service. Will continue to bring my business to Premier Volvo of Overland Park.

Brandon Graham

The dealership was very helpful

Alison K.

While we ultimately purchased our new Volvo from another dealership, the service team took impeccable care of us and our new car, especially the service manger, Mike. Unfortunately, a few glitches came up but they wasted no time to correct the issues we were having. I will continue to have my Volvos serviced here.

Jennifer Bailey

This is my 3rd new vehicle purchased from Silas at this dealership. He is a great salesperson, always taking time to be sure we're getting what we want. We were greeted by Carlos, who was very friendly and welcoming. We enjoyed talking with him before Silas was available, as we were a few minutes early. Silas took great care of us, showing us what was available that fit our needs. He is very patient, asking specific questions, and always seemed to know exactly when we needed to discuss something privately. He made sure that we drove each vehicle that we were interested in, and took time to make sure that we were getting all the info that we wanted. He did not rush us into any decisions. I highly recommend working with Silas to purchase a vehicle. I have had excellent service from everyone at this dealership. Everyone is very kind and always makes sure that all my questions are answered and my needs are met. When we took delivery of the vehicle, the Vehicle Delivery specialist really did a great job helping me understand what my new vehicle could do. He took his time and was very patient with me. Overall, it was a great experience.

Kim Smith

It's always a great experience at Premier Volvo. I can't wait for their new building to be done.

Kenneth Young

Everything was preformed on a timely fashion. Russell keep me updated on the progress and called that evening to ensure everything was ok

shalesDC .

The service department here is phenomenal. All of those guys back there know what they're doing and take pride in what they do. They take their time and make sure it's done right- so DON'T EXPECT A JIFFY LUBE JOB. Make sure you ask for service writer Nick and Jake as your technician. Even under new ownership, they have the same friendly faces working there. The shop is always CLEAN.

Kirk Family

Ryland Foster and the Volvo team has been fantastic!

Kristina Patrick

The entire team is extremely professional, helpful and thorough. It's always an enjoyable experience from start to finish. Silas is wonderful to work with and makes purchasing a car so enjoyable. Jeff did a great job walking us through all the features of the car. And Shannon is a pro when financing. Nick and the team in the service department are always friendly and helpful. I highly recommend Hendrick Volvo - you won't find a better experience and car than this dealership.

Douglas McKee

Just bought my 4th Volvo sedan... Every generation gets better and better! Stan was a great sales advisor as well.

Yuvraj Makkar

Amazing! We got our 2019 XC90 here, all the people were friendly and they were able to make up an amazing deal.

Andrew Morris

Great service from beginning to end!!!

McKay Hathaway

Quick and painless just like it should be.

Charly Jose

Went into purchase a car, the sales associate Jeffery Cilek was already uninterested in selling to me. We left the dealership after he mentioned that he will text us with pricing. He sent an email next morning and I counter offered as any customer would and he pretty much said, I can't and good luck. Pretty much all he did was talk about himself during our initial meet. The sales manager reached out to me (Aaron Lee), I try to negotiate with him to meet somewhere in the middle, no response back after one email. After a while, he stated pretty much the same thing that he cannot do anything about the price with not much negotiation. I have went to Acura, Infiniti, Audi before and after and never had this type of experience with multiple people at one place. I did not get what I wanted at other dealership either but the experience at other dealerships were so much better. They simply did not have the courtesy.

Cindy Foskett

Silas Brown is absolutely wonderful to work with. He stayed late on a holiday to show us the car I ended up buying. He personally delivered my new car to me at my work place after having a hitch installed on it. He even had a big blue bow on my new car when I came in to the dealership to finalize the purchase. Jeff Schuman personally came to my work place to deliver a loaner car and take my car down to the dealership, excellent service! Stephanie Tudor was wonderful with explaining all the paperwork we were signing and she even made it pleasant.

A Gates

I was so impressed with my salesman, Jeffrey Cilek, and GM, Jimmy Loveland. It has been many years since I bought a car and was not looking forward to the process. They treated me with great care and honestly. Thank you both!

Charles Usher

Richard is always knowledgeable and professional

Megan Younger

Always get great, fast service. Thanks to Richard and rest of the crew!

Jordan W

Service is a joke and is dishonest about what needs to be done

Erin Kuchenrither

Very curious and they do a great job.

Lynn Driggers

They were very helpful in tracking down a problem with my Bluetooth with my phone. They were very courteous. I highly recommend this dealership!

Joseph Miller

New Volvo customer and having some detail work completed on vehicle. Service was great and completed above expectations. Thanks

Neel Patel

I took my car there for service and was contacted by Jimmy. He was knowledgeable about the car maintenance and what services I should do to keep the car running for years to come. They also provided me with a loaner car which was nice of them to do. I had great experience and will make an appointment in near future.

Nancy Armstrong

I love my Volvo and the service you get from this place is the best I’ve experienced. They explain everything and there are no surprises. I truly feel like a valued customer - a well used phrase in marketing but this dealership actually delivers.

Marianne Castro

The service staff has always gone way above and beyond to help me with every XC90 question and challenge. I am very thankful for their immediate care and concern. They won’t stop until the car is taken care of and better than when I brought it in

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