Reviews of Olathe Toyota (Car Concessionaire)

Joel E Bierbaum

I drove 50 minutes to Olathe Toyota because I had a bad experience at another dealership while trying to buy a new Tacoma. A friend of mine recommended Olathe Toyota and that I should ask for Robert Jackson. From the start Robert was very transparent and worked with me patiently through all of the questions I asked him. Robert was able to order my new truck with all the options I wanted at a price that was much more competitive than the other dealership. Robert was not pushy, he stayed in touch with me keeping me updated during the build process. He even gave me my trucks birth date. I loved it. I highly recommend that you ask for Robert at Olathe Toyota. Thanks Robert for changing my perception of car salesmen.

Denise Kaiser

Julio Guzman explained my choices and options without pushing me to choose one model over the other ...even though there was a difference in price. He wanted what was best for me, and the people who worked with him to complete the purchase were very caring. Julio and others stayed after hours and were 100% patient. I would definitely ask for Julio again.

Stephen Ward

I give John Quang five stars for my experience buying a new 2019 Camry.

Cecil Christwell

My sales rep (robert) was very helpful in helping me select a vehicle. He answered all of my questions and was very patient with me as i made my decision to do business. I have bought/leased 4 vehicles from olathe toyota. Very happy with my experience!

Larry Markel

Just have to say this was one of the easiest purchases I have ever made! Brian Eger was my sales consultant. He was incredibly helpful and knowledgeable. He helped guide me in making a very informed decision on which model would best suit my needs. He was only helpful and never pushy. He took the time on his day off to make this purchase a wonderful experience. Brian made this car buying experience relaxing, and not stressful! Thanks Brian! You are a true asset to Olathe Toyota. Keep up the great work!!

Cesar Chora

I came to Toyota to get my A/C fixed because I had previously tooken my car to Peerless. Long story short Toyota fixed the Peerless bad work. The manager Tom made sure I got tooken care of. I am super happy with the work that was provided I will coming back in the future for oil changes and all other mechanical issues.

Mike Price

I had the pleasure of working with Johannes at Olathe Toyota. He was a true professional. I was looking for a used Toyota Camry and he took great care of me. He knows the Toyota brand and is familiar with all the features of each car. There was no pressure. He was simply matching my needs and wants with the appropriate vehicle. If you go to Olathe Toyota, ask for Johannes. I promise it will be a great experience!

Scott Palmer

Recently purchased a new Toyota Tacoma from Carrie. Carrie went out of her way to explain and show all of the features that came with each Tacoma. She made the buying experience super easy and fun! If you are looking for a new or used vehicle, go see Carrie!!

Jacqueline Johnson

Had an amazing experience with Olathe Toyota with Carrie Renick and John Ouang Their tag team approach allowed us to conveniently go to the dealership without reexplaining what we were after and the interest we had in a certain demo. Carrie was persistent letting us know it was still available fianally when we had time to go back and make the final decision John stepped in and closed the purchase for us. I think Bobby and Nick deserve a mention as well. Grilled Bobby on the details and Nick was patient explaining all of the amazing options. Love our new Highlander.

Zeb Schwaller

Sales staff need more training. I called today asking about current stock for a Tacoma PreRunner. The sales lady said she doesn't think they ever had a PreRunner for sale at their lot?? I explained to her it was nothing more than a 2wd Tacoma, I told her I was in the market for an SR5 Crew Cab PreRunner, she then asked me if I wanted 4wd or 2wd? Obviously, she wasn't listening to my needs or wants? I told her I'd call back later, I wanted to talk to someone that knows their product. I did call few minutes later to speak to a sales manager, but was on hold for 4-5 minutes and just got tired of waiting. I bought a new Toyota from them in 2013, drove from Wichita...doesn't look like they'll earn my business again.

Hannah

FAITH BEACH IS THE BEST IN THE BUISNESS !! Strongly suggest to call her for all your car needs!

moairtc82 .

Larry Morse did an excellent job, didn’t hound me with calls or emails. Very non pressure deal, like it should be!!

Stephen K

Bought my vehicle there, and while I did not have it serviced there from day one, Adam White in the service department has always been the man. I can count on him to get me in and out for routine stuff quickly! Perfect place if you have a tight schedule and don't have all day to wait for an oil change, like some places! 11/10 for Adam White and Olathe Toyota!

Robert Myers

Great customer service! This is the only Toyota dealer I go to. They go out of there way to do things right and in a timely manner. I have never had a bad experience here.

Tyler Binner

My wife and I had been looking at various makes and models. When we narrowed it down to the new Toyota Camry we visited several of the dealerships in the area. We found the vehicle we wanted at one of the dealerships we visited prior to Olathe, but wanted to think it over, as well as the fact that we didn't get the best vibes and feelings from that dealership. We set up an appointment and test drive and soon after traveled to Olathe. Even with a good amount of traffic and people at the dealership we were quickly greeted and asked how we could be helped. We were matched up with Micah Kent who was very helpful and prompt. As we explained our situation and intentions in potentially buying a vehicle he was very attentive and understanding. Even though we had test driven the type of vehicle we felt we wanted, he suggested and offered to prep a similar car to what we had described to test drive. He worked quickly to find the vehicle and get us on the road. He was very nice about letting my wife and I drive the vehicle by ourselves and didn't pressure us to allow us to come with. This was not the case at other dealerships. My wife and I appreciated doing test drives without someone over our shoulder. After the test drive we started to look at a specific model close to what we had driven and some of the options, accessories, price points, etc. Several times in the interaction we needed time to consider things, and discuss things just between my wife and myself. Micah was very receptive to that, respectful in the time and space we needed. At no point were we pressured or hovered over. Micah was patient with our requests, forth-coming and honest in his approach and responses, understanding of our needs, as well as helpful in working with our budget and expectations. His manager Kenny was the same way. He took the time to come over to us, explain a few of the processes and what he would do to help us get what we wanted. Throughout the time we were there it was quite busy. Micah and his manager were always expediting anything they could in order to serve us and they were patient when we needed to discuss our thoughts and intentions. The experience was great overall as we were comfortable with the service we received. I would recommend the sales aspect of this dealership and without a doubt tell anyone to go ask for and work with Micah Kent.

Jessica Elam

I had an excellent experience from the time I pulled up to Olathe Toyota to the short time later when I drove away having purchased a pre-owned vehicle. The sales consultant who helped me, Johannes Alberty, was wonderful--before I even walked through the door he was available to help me. I told him about a pre-owned car I found online and he took me right to it, explained the features, let me take it for a spin, and gave me the CarFax report. When we went inside to discuss pricing, I let him know I already had financing through my bank, and that was that, no unwanted pitch to finance any other way. Additionally, I was given a great value on my trade-in, even though it needed a new windshield and body work, and the sales manager Yo Phisaisawat was amazing in helping me get a bit more off the price tag to get me closer to my budget. I never felt any pressure whatsoever. Johannes explained everything, answered all my questions, and was honest and straightforward from start to finish. I'd been shopping around for a couple weeks. At one dealership I liked the car but during the conversation on costs, they surprised me with some massive additional fees. At another, the salesperson was very condescending when I asked what I thought were some very basic questions. With Johannes and Yo at Olathe Toyota, there were no surprise hidden costs, and I was treated with respect and patience (I asked A LOT of questions). Oh, and did I mention to Lifetime Powertrain Warranty? Pretty darn cool. I'm not being compensated for this review--I simply had the best car buying experience, way beyond my expectations. Definitely ask for Johannes!

Alison Holdeman

I had the best experience I have ever had at a car dealership. My sales person was Robert Jackson. Not only was he polite and helpful but he was so patient and kind. We drove many vehicles and finally chose a beautiful 4Runner. Robert is so straightforward and honest and I really felt good about my purchase. Thank you!

Scott Oatman

I was very pleased with the expertise and professionalism Carrie Renick showed in helping me select my new Camry. She guided me through the process comfortably with a low pressure , knowledgeable approach that helped me learn about the vehicles as well as maintenance practices/procedures and several factory programs I was able to take advantage of. After several negative experiences, Olathe Toyota was a refreshing surprise.

Shane Meadors

I worked with Leroy. He was a great guy to work with and didn’t pressure me at all. Overall, it was a great experience. Low pressure and they walked me through the process of getting a new car! Great job by their team!

Michelle Lewis

I had an excellent experience at Olathe Toyota. My sales consultant, Patrick Kerrigan, was extremely helpful and fought all the way for the price I wanted to pay for my new 4Runner. I highly recommend Olathe Toyota, with their unbeatable Lifetime Warranty, maintenance program and friendly staff. Be sure and ask for Patrick on your next visit!

Michael Pachuilo

Incredible experience. Literally walked in, got financed and drove away in a 2016 Tacoma within 2 hours of arriving. Lifetime powertrain warranty can’t be beat.

Donald West

My wife and I had a pleasant purchasing experience. Sales rep Bryan Reyes provided excellent customer service. Everyone we came into contact with were very friendly and polite. We are very pleased with the service at Olathe Toyota!

Lauren Johnson

My husband and I bought our first brand new car today. Having little knowledge of how the process worked, our salesman James, made it incredibly easy. We will definitely be back in the future when we are ready to buy another car.

Don Patterson

My wife and I recently bought a Toyota Avalon there from a very nice, professional saleswoman-----------Carrie Renick..............I'd recommend looking her up along with all the Olathe Toyota team if you need a new Toyota!

Matt Hite

My wife and I worked with a gentlemen that was patient and knowledgeable of the vehicles we were looking for. We started looking for an SUV Highlander, and were unsatisfied with what we could find. But he showed us an Mini van Sienna, used, that had all the bells and whistles that my wife fell in love with at first site. It was an XLT Premier that was at a better cost than the SUVs we looked at. With a little dealing, we came to an affordable rate and the car was ours. Thank you for your help Leroy.

karen baker

Very nice car buying experience at Olathe Toyota (actually our second). Probably will never go anywhere else for a Toyota. John Ouang was a great salesperson. Knowledgeable and helpful. Not pushy at all. Every person we dealt with in the dealership was courteous.

Kim Berly

Yay!!! Signing paperworks right now to take home our 2019 Camry. Thank you very much, Allen! He was very thorough and relaxed, not at all pushy like you would expect from a salesman. Be sure to ask for him!

Janet Honn

We have bought cars at Olathe Toyota for many years. This year we worked with Brian Eger and had a five star experience. His no pressure approach and unhurried style made buying our newest Toyota a very pleasant experience. Our Toyota’s last for many years but when we are ready for another vehicle, we will look forward to working with Brian again.

Carl Rowland

Awesome customer service where they treat you like family!!!! Took care of us and listened to our wish list to best fit us in our new vehicle. Thanks again Carrie!!!!

Erica Zamora

If zero stars was an option I would choose that but it’s not an option! Went in there to trade into cars for a new car, new the value of our cars they lowballed us something fierce or me, I do believe it was because I was a woman in there by myself! When I told him I knew what my cars were worth the guy basically laughed at me and told me to go buy my car somewhere else! Keep in mind I went to another Toyota at the legends had wonderful experience and got within $200 of what I wanted for my trades!

Gary stratton

I worked with John ouang today had great experience the guy knows his trucks and got me a great deal. I would recommend olathe Toyota to any one looking to deal with a friendly staff and no pressure sales.

Rosie Garrett

Leroy Giles helped us get a great deal on a new car. He went the extra mile to provide an umbrella to walk through the rain to check out the cars and a special key holder to help me know the difference between my Toyota keys! Thanks Leroy and Olathe Toyota

Michael Luse

Absolutely the best car buying experience I’ve had. Customer satisfaction is clearly top priority for the friendly staff. I was dreading the end of my lease that I started at another dealership but this place made it as easy and pain free as possible, and got me into my next new Toyota. Big thanks to Brice and Bobby!

Paige Gerson

My WORST experience ever purchasing a new car. Quentin (the virtually clueless salesman), Yo the dishonest manager), Victoria (delivery supervisor?), and the finance manager, a rude male who made it seem that he was doing me a favor by letting me purchase a car from the dealer: were rude, dishonest, ungrateful and unfriendly from start to finish. I’m guessing you’re thinking why did I buy a car from them if this was my experience? The honest answer is they had the car in stock that I was looking for. No other Toyota dealer in the Kansas City area had the make, model and color that I wanted at that time. Upon delivering my car, I noticed chips on the hood. They gave me a “I owe you“ to come back and have them fixed at a later date. Additionally upon delivery they spent very little time and were annoyed that I had questions about all the new technology in the 2019 RAV4 and rushed me out of the dealer. When I returned to have the ding fixed on the hood, they told me they would update me as to when the car would be ready. Thirty minutes before they wanted their loaner car back, I was given a call and said to bring the loaner in ASAP as they had to have it back that night. Upon inspection of the hood of my brand new car, the chips had not been filled and were just as visible as when I dropped the car off.. Victoria told me that that was the best they could do. So my warning to you is if you want to purchase a new Toyota in Kansas City and want to be treated honestly and with respect go elsewhere!!

Megan Decker

My husband and I had a very positive experience purchasing a used vehicle from Olathe Toyota! The customer service was excellent (from the initial phone calls to inquire about the vehicle and set up a test drive to the moment we drove away). We were pleasantly greeted when we arrived, the salesperson (Kevin) was helpful and went above and beyond to help us feel comfortable about our purchase, Tony tried his best to help us navigate some of the technology in the vehicle (which we greatly appreciated), and Scott was very professional and helped us better understand the financial part and paperwork. Everyone we dealt with (some individuals not named) were friendly and made us feel good about our purchase (especially the mechanic who let us have a look underneath). We have been driving the vehicle for over a month and are extremely pleased. Thank you all for making the car buying experience enjoyable instead of painful!

Cassandra Adel

Larry Morse at Olathe Toyota was very help. He was very insightful and did such a good job that we went back at the end of our lease to release again with him. His bedside manner is amazing and we felt very taken care of. He didn't take advantage of us and we felt he worked hard to get us the best deal possible. If you go to Olathe Toyota, be sure you go see Larry.

Ella Emberton

My husband & I came in on Sunday to look at vehicles. Carrie Renick had previously spoke to my husband when he came up there the week before. She was very helpful and accommodating to all the questions I had. She did not rush us and push us to do something right away, which I greatly appreciated. Eventually we test drove the RAV4 and she explained all the safety features that came with it, which led to my decision of choosing it. Overall her customer service was excellent and we ended up driving off the lot with a new car. Thank you so much Toyota, and especially Carrie for helping our family find the perfect car. The Emberton’s

Neil Mittelstaedt

We had an outstanding purchasing experience with salesmen John Ouang and Mike Mona, Daniel Tigerina in Finance, and Jack Wilson in making sure everything was delivered just as promised. Thank you guys!

Sheryl Scott

My salesperson was Carrie Renick. She was so friendly and helpful. I also felt I could trust what she was telling me. I'd buy from her any day.

Ken Anderson

I Highly recommend buying from Olathe Toyota! I’ve visited several other dealerships in Kansas City and Olathe Toyota was by far the best. I’ve purchased two cars from them and will definitely go back when I need another. Don’t let the large dealerships on I35 fool you..... Don’t buy until you’ve been to Olathe Toyota. Their pricing, service and focus on the customer before, during and after a car purchase beats all others...period

laura sommer

Always excellent service! Shout out to Brian Eger for the quick, friendly and professional service to get me in my new Highlander! Great place with great people who care!

Jessie Harris

Kind, timely service. Adam is great to work with. The free coffee and the fireplace are very nice while you are waiting.

Mizzou Beatle

Great experience! Carlos Solis was a very knowledgeable and helpful sales associate and helpful financing! A+++++

Nicholas Finzer

We had a great (and not pushy) buying experience here, and have had very positive dealings with the service department for scheduled maintenance visits.

Terry Hibbard

I have 5 stars for the dealership as a whole and the same for the following people we dealt with. Faith Beach was our email and initial information contact. She was polite, helpful, and courteous. Nice first contact. Brian Egar was our salesman at the dealership. Brian is a very pleasant and helpful salesperson. He didn't sell, he helped us buy the car we wanted. Victoria Starks explained the after market options available and gave us an excellent short course on the car's features (considering it was a Highlander Limited, there's a lot of features). Daniel Tigerina was our finance manager and he's great. We got a great deal on the extended warranties and Daniel made the whole process painless. I normally hate this part of the process, but Daniel made it a surprisingly pleasant experience. And last, but not least, Yo Phisalsawat, Sales Manager, remembered me from when I helped my son buy a Toyota Tacoma. That was 7 years ago. That was nice. Olathe Toyota is upfront with their pricing and the prices on their web site are very reasonable. We also used their price update service and saved an additional $750. We negotiated some on the trade in, but it ended up with what I expected to get based on Kelly Blue Book. Again, 5 stars to Olathe Toyota and their great staff. Terry

Dan Roh

Recently stopped by Olathe Toyota to help with some specific questions we had concerning the Toyota Sienna. Fortunately for me Carrie Renick met me at the front door. The support we received from her and other members of the Olathe Toyota team was outstanding. Would definitely recommend putting Carrie and this dealership on your contact list if you are looking for a new Toyota!

Danielle Criss

I went in for a routine inspection in order to sell my Scion —that I purchased from this dealership— to another individual. I was told this would take a little over an hour. Two hours later, I go to seek out someone to tell me the status of my car. Upon pulling up my account information, I see the car has been done for nearly an hour and no one came to notify me. I had to wait another 20 minutes while the “paperwork is finalized” before someone comes to tell me the results of the inspection. There were no apologies and no acknowledgments of my prolonged wait. Everyone was very friendly, but the service was absolutely terrible.

Amanda Murphy

Quick, thorough, helpful, and friendly service. Salesman was Brian Eger.

Natalie Ketzner

My husband and I bought a new Camry with Olathe Toyota and were very pleased with our experience. Carrie Renick assisted us through the buying process. She answered our questions honestly, helped us find the best vehicle for our family, and was patient with our decision making. Thank you for making a stressful experience easier!

Delmer Kester

Carrie Renick was great went out of her way to ensure I got what I needed 4 star great person everyone needs to see her at Olathe toyota

Todd McMullen

Great buying experience! Kevin Karlin was exceptionally easy to work with and the price was exceptional. Victoria Starks is great in the Customer Service Department. We received the accessories we wanted with the vehicle and they were perfectly installed!

Roy Wilson

Johannes Alberty answered all of my questions and made me feel comfortable. Thank you Johannes!

Alicia Venegas

I just bought my first new car from Toyota :) with the help of Carrie Renick!! She was amazing she was so helpful. When I walked into the store I knew there was a possibility that I wasn’t going to get the car I wanted due to my credit not being the best. Carrie work hard with associates like Bobby to get me approved. I remembered Carrie calling me to tell me I’ve finally been approved she was just as happy as I was and even though it took a couple days & various obstacles to retained my RAV4 Adventure, thanks to them now I have the car I really wanted! Their service was above & beyond expectations!!! Carrie is just great she made me feel at home like a friend the whole time I was there. I look forward to seeing her every time I go take my car to get service!! Thanks Carrie!!!

Troy Carlsen

I just purchased a new Toyota Sienna from Daniel Tigerina at Olathe Toyota. I am an out of state customer and worked out the details before traveling in to pick up the car. Daniel was extremely helpful and attentive to my needs and questions. He had a customer friendly approach and never pushed. We made the deal over the phone and I drove down to complete the deal and drive off in my wife's new car. I would highly recommend Daniel and Olathe Toyota.

Lori Voss-Schoonover

I've had one good experience and one bad experience here. In both cases, we didn't buy a vehicle so I can't comment on the buying process. I understand that many employees are working for sales, but when I say up front that I'm only there to get more information and see what a vehicle looks like, complete attention is still appreciated. Both visits were during low traffic times (Wednesday mornings, I believe) so I certainly wasn't making anyone lose a sale.

Nancy McDurmond

Carrie Renick is the best!!! She made my car buying experience stress-free, fun and went above and beyond to get me the best deal. I would highly recommend that you seek her out when you shop for your next car. This is my third Camry Hybrid from Olathe Toyota and they are a dealership that can be trusted in all departments, from sales to service. Friendly people!!!

Joe Reece

Very nice service lounge with provided snacks, multiple TVs, and drinks.

Sam Bandler

Great Team! Was impressed with everyone's efforts, especially Carlos, so I just bought another Corolla. Great website for viewing inventory of cars. Margo was great at answering my questions when I phoned. Carlos was patient, knowledgeable and very helpful in helping me pick the right car from a large selection. I didn't feel pressured at anytime during the purchase process.

Deedee Jones

The experience in buying a car from Leroy Giles was fantastic. He made the process flow easily as well very knowledgeable with all details. Daniel in finance also took care of the details very diligently. Thanks fellas! Deedee Jones

Vera Stecher

Decided to trade in my Jeep for a Toyota. Brian Eger was very knowledgeable, showed me the different vehicles and spent extra time explaining the vehicles and features to me. Nice clean facility with nice service waiting area. Staff was all very friendly, not pushy. Yo helped to get the best financing and helped me get in my new Camry. Nick DeFeo helped teach me about all the extras my vehicle has. Love that they are open 7 days a week for service and have a lifetime warranty on my car. Very pleasant experience, thank you!

Mila R

I am extremely pleased with the service at Olathe Toyota. Carrie Renick has been a lifesaver at a time when I desperately needed a car to get to work. My father had already visited this dealership and recommended I talk to Carrie to help me find a car. When I arrived there, she greeted me with a warm smile. She was friendly yet unpretentious. I am immensely grateful to her for helping me choose a car I loved that was within my budget. I was amazed that I was driving away in a new car after just a few hours! I was nervous about the whole process and especially about credit approval, but she made me feel more at ease. Carrie is a tremendous asset to Olathe Toyota. I would highly recommend this dealership to anyone. Their sales agents like Carrie value each individual and treat them with respect, and they also have a great selection of cars.

Devon Flory

Wife and I recently received our 18 Toyota Tundra Double Cab 4x4 from here and we thought the experience was well done. We were not pressured at all during the test drive or anything and in fact I think I was probably the more pushy one haha. We were treated well and they gave us what we wanted and did not push us to get something we did not want. The truck was a dealer trade and it did not have the floor mats that it was supposed to have standard. When they saw that it was missing the floor mats they went above and beyond and gave me all weather floor mats when they could have just gave us the carpet ones it was supposed to come with. I was impressed and I am still thankful for that to this day. This is a very good dealer and I cannot think of a bad thing during the experience here so far.

Gene Murphy

Our process started with Katie through text message to get an appointment. From there we met Brian and he took us on a test drive and worked us through a sale.

Heather Steinle

Just leased my second car from Leroy Giles with Olathe Toyota...he's amazing! He'll be straight with you and do his best to get you the best deal for you...no typical salesman bs!! I will keep going back every time I need a new vehicle!

Jonathan Hadley

We absolutely love our new Rav4! John Ouang was a great salesman, very knowledgeable and experienced. I couldn't have asked for better treatment or experience buying a car from Olathe Toyota. All of their staff have been incredible. A BIG thank you to everyone who helped us along the way!

Dustin Brinkerhoff

I've only been to the service department here, but the staff is great. They also have a nice lounge while you're waiting for your car to be worked on. There's usually a fruit basket, some donuts, and free coffee as well as a vending machine. Seats are super comfortable. There are work stations if you need to work on something while you're waiting. The service is top notch.

D.M. Scho

The salesman doesn't listen to you and he wanted to get in an arguement. My wife and I will never go back there, until they fire the salesman. Also they tell all of the salesmen that the customers is always right.

Susan Evins

We had a great experience at Olathe Toyota. Our salesman was John Ouang and we would highly recommend him. We had such a good experience that we bought this brand new 2018 Toyota Highlander. We love it.

Amy Wiggin

Best buying experience ever! We love our Highlander! Every time we take our vehicle in for oil changes/maintenance it's fast and everyone is so friendly.

The wolf, the unicorn And The Fox

Mike Mona was our salesguy. Totally awesome, laid back and def never trying to pull anything sleezy. Super nice. Go see him!! Love my landcruiser!

Caitlin Nolte

My mother bought a Camry from Olathe Toyota and it was a great experience. Bob Tucker helped us look around the lot and was happy to let us go on two test drives with two different cars. He was not pushy at all. He did not put the pressure on my mom to pick a car right then and did not try to persuade her to pick one car over the other. He was very thorough in explaining all of the different technological capabilities of the cars my mom was looking at. His patience was much appreciated since my mom has not had a hi-tech car like the one she ended up buying. Kind, humorous, helpful, knowledgeable and thorough, we would recommend Bob Tucker for anyone looking to buy a car at Olathe Toyota.

Daniel

Olathe Toyota was excellent. My Salesman Johannes Alberty put up with my flip flopping on vehicle choices, and remained in contact and answered questions through email/texts, but not too pushy for a sale. Yo, Carlos and Trevor finished a fair deal on a nice Highlander. Overall a good experience at Olathe Toyota.

Leon Van Berkum

My wife and I recently had a great experience with the service department at Olathe Toyota. We were very happy with the customer service provided by Adam and Parts and Service Director Tom Blackman. They took the time to listen to our concerns and attend to them. I had previously been to two other Toyota dealerships with the same issue, both of which made minimal attempts to troubleshoot the problem. We will definitely return to Olathe Toyota and recommend them to our family and friends. Their service, professionalism, and personal attention was much appreciated.

Jim Burns

Purchased a Highlander last week from Olathe Toyota with Bryan Reyes serving as our sales person. What a wonderful and easy experience. Bryan was very attentive to our needs and professional in everything he did. He also took my calls and came in on his 2 days off to facilitate our purchase. I provided a price that I felt was fair - no dickering and back and forth. Within 30 minutes Kendall Kile provided a quote meeting my requests. When we set up the financing, Bobby Marronquin was very professional and clear on how the numbers worked and explained, without pressure, how the extended warranty worked. When they delivered the Highlander, Jack Wilson explained the details of the car. We love the SUV and would recommend Olathe Toyota to anyone in the market for a new automobile. Jim and Joanne

Natalie Mansfield

I walked into your store expect nothing in return due to my poor credits. Mr. Larry Morse welcomes and assured me with firm hand shake and work tirelessly with associates, other professional groups and me through various obstacles to retained my little Rav4 --THAT'S WHAT I CALLED TRULY ABOVE AND BEYOND EXPECTATION!!!. On the more personal note, Mr. Larry Morse made me feel like we had known one another ways back. I will continue stood tall with Olathe Toyota and highly recommend them to other families and friends. Thank You Larry and Olathe Toyota!!! Truly, Natalie Zang Mansfield

Stephanie Pack

I walked in to test drive a couple different styles and met Johannes Alberty, he is a wonderful and down to earth salesman that helped me and informed me of the options of each vehicle I test drove. He was also not a high pressure type of salesman. I appreciate that he was relaxed, and informative and respectful. I am a single parent and he was sensitive to that and related to me by showing me photos of his daughter's and wife. That made things much more personal as well as showing me his dog and laughing about raising pre teens and teens. This entire process would not have happened it it weren't for his kind nature and no "Sline factor" when helping me find the right vehicle. I left with a 2016 Highlander, and even though it has a few issues that the dealership is helping me with to make it a perfect transaction, I am pleased to share my great experience. Nice touch that the founding owner and his son were there on site thanking folks for their business. I like the family atmosphere. Bravo Johannes and Olathe Toyota! Thanks for this great experience

Deida V. Galvez

My husband and I had a great experience with our sales rep Johannes Alberty at Olathe Toyota.

erica nagy

Never felt more harrassed! I only filled out something that I was interested in a vehicle and for the last several months a guy named Jose has been calling me almost daily! Despite not answering or calling back he just keeps calling I mean get the point... I finally called back and told him to stop calling but I can almost guarantee I will still get another call. Not making me want to go there!

Israel Harris

Had a great experience today with Leroy at Olathe Toyota, he is very knowledgeable and discussed all my options throughout. I will definitely work with him in the future!

J Stephenson

Love this dealership! I have bought several vehicles from them over the years. Always and easy, no hassle process. Have been very happy with the vehicles, salesmanship and financing options. I also get all the service work done here as well. The waiting area is super comfortable and very clean. If you're thinking about a new vehicle this is the place to go for sure!

Kim Hill

Mason was fabulous. Answered all the questions and we could not be happier. Ask for Mason if you’re looking to buy a quality vehicle. Thanks Mason.

christian long

Jacob dmyterko took absolutely amazing care of me and my fiancé. He is so easy going and makes you feel at ease. From now on I will only be going to him! Thank you so much Jacob!

Muhammad Shariq

1. I bought my first car from Olathe Toyota. 2018 Toyota Camry. I am loving it. Its an awesome car. 2. The Sales person Mr. Jackson is one of the best Sales persons I have ever met. He is so helpful and Respectful. If anyone else ever go to Toyota Dealership, I would recommend him. 3. Everything was perfect all the paperwork and all till the last part where the guy who had to show me all the functions of my car. Man he was not happy at all. I guess he was forced on the job. The guy had no smile on his face. He didn't tell me anything about the buttons on the steering wheel what does those do. He just told me about the two apps I have to download and do this and you can go home and register them. 4. He just wanted me to leave. I dnt wanna sound like a jerk but if you dnt like what you are doing you might as well Quit.

Nicole Boxx

I just bought a 2019 Highlander yesterday and it was an awesome experience! Kevin Karlin was my sales rep and he provided amazing customer service! I can't say enough about the whole Toyota team that assisted me during this purchase - they were warm, friendly, and very professional! SO glad to be a part of the Toyota family again!!

Terri Workmon

I purchased a car from Brice Skannal at Olathe Toyota. It was a great experience. He was an exceptional salesman, he wasn't pushy. He was extremely helpful and informative. I would highly recommend Brice as well as the staff at Olathe Toyota.

Robert K Higgins

A excellent car buying experience. Leroy Giles was a great salesman to work with he was very knowledgeable about the truck that I wanted buy. Would definitely recommend if you are looking for a new Toyota .

Ron Van Hercke

I highly recommend Olathe Toyota. Easy to work with, no pressure and a wonderful dealership to work with. Ask for Robert Jackson. He is always gracious, easy-going and extremely helpful.

Joleene & Colby Miller

Brice and Victoria were fantastic!! They always help us find just the right vehicle. I can count on them to always go above and beyond. Brice even came by on his day off just to help us.I have now purchased 4 vehicles with them and will never go anywhere else! Thanks so much!

David Coen

We have had 4 Toyota vehicles and all of them have been incredibly reliable. My wife's car had 155,000 miles on it and never required anything other than ordinary maintenance. Even though we didn't need to replace it, we decided to do so to take advantage of the new technological safety advances on the new vehicles. We had never been to this dealer before except for maintenance from their Service Center. When we arrived, we were greeted by Leroy Giles. Leroy makes a good first impression and has a warm and wonderful personality. However, we do not enjoy buying new vehicles because when we leave, we always feel the dealer took advantage of us. In addition, in the past we have always been subjected to the "torture chamber" at other dealers to try to get us to buy unneeded and unwanted services. The good news is that Leroy was very professional, very knowledgeable and exerted no pressure on us to purchase anything. We took our time, but always came back to Leroy and due to him, we had a wonderful car buying experience. We strongly recommend him. We did not receive anything for this review, it is purely voluntary.

Kathleen Matney

My daughter Raechel and I purchased 2 2019 4Runners from Olathe Toyota April 20th and everyone was very helpful to us while we were at the dealership! Thank you to Braxton for your help working on the sales deal! Thank to the F&I team for helping us put together what we needed! And a big thank you to Kelly and Kenny Thomas for always being so kind and helpful!

Del Boatright

Honest, prompt on free warranty serivice.in and out in less time. Less than 40 minutes. I am still happy with Olathe and recommend my friends to.

John Rau

Went to pick up a part I had ordered a few days prior. Easy process. Pick up and payment was simple.

Andrea Binnicker

Daniel Tigerina was amazing to work with!!! He helped us purchase our wonderful used Toyota RAV4! He was very low pressure and very knowledgeable!! He answered all our questions very thoroughly! He made a normally painful experience very quick and painless!! I would highly recommend him and use him again for sure!!!

CJ Hall

Was helped by Sam who was fantastic and very helpful! Great experience.

John557

Took vehicle in for a recall, got it back with a noise that it didn’t have before, they’re trying to claim it was normal wear and tear to engine motor mounts and tried charging me $675 for them to be replaced. I bought the parts myself ($76) and while I was fixing the entire passenger side motor mount was forced on backwards. Called them telling them what really happened(have picture and video evidence) now they’re trying to say they didn’t touch the motor mounts yet I have paperwork from them claiming they did, (hard to pull an engine while it’s still bolted to the car). Customer service was useless. And even corporate was useless. Will never purchase a Toyota again, nor a vehicle from this terrible dealership.

Pete Smith

Actually enjoyed buying a used car there. Carrie Renick was our sales person and she stayed on top of things throughout the experience and kept things moving along. She's not quite as funny as she thinks she is but isn't bad for a used car sales person. I definitely recommend Olathe Toyota and Carrie Renick if you are in the market for a car.

Dustin Gomez

Purchasing a vehicle is no easy task. I am a 21-year-old first time car buyer. I went to many many Toyota dealerships around Kansas City MO and KS side and this dealership went above and beyond for me. Other salesman at other dealerships made me feel pressured and lied to. Trying to get the most money out of my pocket and saying anything to convince me to purchase a vehicle from their lot. My car buying experience here at Olathe Toyota was honest and upfront. The gentleman behind the honesty was Kenny Rodriguez. This salesman is the one to go. No question, ask for him every time. He worked with me on my budget and found me my dream truck to handle the harsh winters here in Missouri and my side buisness without up-selling me and making me feel pressured. He’s a good man with kids and years of experience as a salesman. He deserved my buisness. As far as the car buying process went, Olathe Toyota was very fast and well organized getting a credit checks and paperwork done. I thought it was pretty funny when customer service came out to offer me more accessories on my vehicle and show me my manuals when I hadn’t even had my credit check for the vehicle yet or went through finance but that is okay it was a great experience. Choose this dealership, ask for Kenny, you will not regret it.

Mike Mona

The best Toyota dealership!

Shawn Wyckoff

Robert Jackson is fantastic. He was great to deal with. He worked hard to get my wife and I the exact car we wanted. He then made sure we were truly satisfied with what we received. Semper Fi.

Dave Besch

Bought several cars here over the years. Never a problem

kayleigh langford

Five years ago Johannes helped me pick out a car. He did not push me to get something that I would love and couldn’t afford. In fact he actually found me a newer better model of the car I initially wanted for just slightly over the same price as the older one. He worked with me and the team to get me the best deal possible. And he came through. This month my car is paid off and I will be returning to work with him in my next vehicle. Every year and sometimes a few I get a happy car anniversary email or text. And that has always stood out to me. He has great manners and doesn’t talk to you in a way that you would feel intimidated. Like most of the guys did that day. I went in without my husband on a whim and got myself my own car. Seem ridiculous but every other person kept asking me if I needed to call my husband to make sure I asked all the right questions. I knew what to ask. And I knew how to handle it. Johannes has helped several of my friends get their vehicles since then. And now I am having me look for myself another car. And maybe sooner my daughter a new car. He has great values. And knows how to build trust. Which is rare in sales. Honesty is the best policy. That is how you get people to come back. You don’t want anyone leaving realizing they can’t afford the payment on a car they fell in love with. I look forward to working with you Johannes. And thank you.

Christina Gildersleeve

Owais took time to listen to what we wanted and was well prepared to show us the vehicles. He did not keep us waiting (that's a big deal to me). When we asked if a better price was available the manager was quick to get with us.

Patrick Vanstrom

Initially, I thought everything went smoothly. However, the dealership found that the VIN was entered incorrectly on the lease paperwork. That meant that I drove the "wrong" car for a month with technically no insurance or proof of ownership. They gave me one key that was correct and one that was not. I received the title (Missouri gives titles to their owners) for the wrong vehicle and with returning it to the dealership, I have to wait another month or so and had to get a second temp tag from the dealership so that they can fix this. Toyota Financial said that they could change the VIN and the color of the car internally rather than writing up a new lease thankfully. I will say that the dealership has been very nice in this process but it's just frustrating. My state to state transfer can't start, delaying my ability to get my address and everything else taken care of with the move. I also had to have the tire reset for $25.00 within a week of leasing the vehicle because from the factory the bead was messed up and the tire leaked (and tires aren't covered under warranty). Furthermore, it irritated me that I caught the managers giving me a different number in the lease paperwork than what we had discussed which would have cost me about $700-800 more over the course of the lease had I not caught it. Update: After several weeks of hassle and calling over and over they refunded me a little bit of money to compensate for the frustration. All I can say is I'm still not happy with the way this was resolved or handled.

Ricky R

My first Toyota. Excellent buying experience. No pressure whatsoever. Great salesman and finance guy! I got a Barcalona Red 4Runner with everything I wanted on it. I am so happy!!! Wooo hoo!

Hang Van

Very kind and helpful service from Mike Mona and Carrie Renick. Thank you

Amanda Ramos

Nice place ,the person that helped us was Bryan Reyes ,he is so professional. And the process was so easy I love my new car and the price is great!

Cida Brewster

Seems shady. Not sure how other dealerships work but prices for parts listed on their website are different when you go buy them in person. When I told the guy helping me that the website price was different than what he told me, I got a glare from him and then he adjusted the price.

LifeInTheFast Lane

I had the pleasure of working with Johannes Alberty in the purchase of my new 2019 Camry. Very knowledgeable and made me feel comfortable. He worked his best to get me the best deal possible and the features I wanted on my car. The dealership was nice and clean. I had a really good purchase experience and I definitely will be back in the future. Thanks Johannes for the wonderful service.

sarah conklin

This has been by far the best car buying experience my husband and I have ever had. Kendall Kile was an amazing sales consultant to work with. The sales manager Yo was great as well. We never felt pushed into buying anything. It was absolutley great! If we ever buy again, we will definetly come here.

megan i

I cant give salesperson, Carrie Rennick, enough accolades. I bought a 2nd Toyota after being given years of great service. And this Dealership isnt even convenient to where I live. Being recognized and remembered by service folks is the key did it for me. Steve. the assistant service manager and a few others, and the courtesy drivers are on my auto-dial and he knows me by name. He knows my history and personality and who I could work with and referred me to Carrie as a good fit and It was obvious why as soon as we met.They knew I wanted to work with somebody with a particular style and she was it. No mess and around but she could read my mind and even offered me her glasses so I could read the fine print! She was professional and knew her information and if she couldn't answer something didn't lie,, She got the answer as soon as possible. This lady had so much pizazz, and trust I appreciated being able to return to her, yet she respected others time and kept appointments. She had terrific email, and text follow up at my request and privacy. She is a wonderful asset to Olathe Toyota.. I bought the perfect car for me with options I wanted, no push what so ever.

Doug Baldwin

Brice Skannal has sold me 3 cars and every experience with him has been great! I highly recommend purchasing a car from him and Olathe Toyota.

Marina Whyrick

Brice Skannal was our salesperson and he was extremely knowledgeable and patient with us. Victoria was awesome and very thorough with explaining how Olathe Toyota would be there for us in the future for service and offered to setup our new vehicles features (phone, navigation, etc...) even though we were there well after hours. Beau was very helpful in getting the numbers crunched to our satisfaction.

shawn holloway

Larry Morse was easy to work with!!

Kyle Yoder

Stopped by this morning to pick up some parts for work. Both the lady at the accessories desk and the cashier were delightful to work with. I could tell it was a busy Monday and they had a ton of things to do, but despite that they had a cheerful attitude and wished me a happy Fourth of July. My day was made a lot better by these wonderful ladies. These are the type of employees a dealership is lucky to have.

desertrose129 Kazi

Terrible experience with the sales person yesterday! Very rude and spoke loudly to embarrass and demean us because we didn't want to go over our budget. Will never go back again.

John Page

Went to Olathe Toyota to view their SUV's . I didn't have much time in between dental appointments. Carlos Solis was quick to greet me. We looked at the Highlander in the show room. i explained i was replacing my Wife's 2004 Chrysler Concord with all the bells and whistles and it was totaled due to colliding with a heard of wild pigs in Texas it was a dark foggy night. ( totaled the car ) Carlos explained all the features of the Highlander and looked at a few on the lot for exterior and interior colors. Carlos was able to give me a brochure for the highlander explaining the different models. ( other car makers don't offer brochures. this was a BIG PLUS for Olathe Toyota to take home and review and make notes in.) couple of days later my Wife and i came in and Carlos was there to show us various Highlanders and found one we liked and purchased it that day. It'was about 15 yrs since we purchased a new vehicle, Carlos was very helpful with the initial paper work, then introduced Jack Wilson the delivery coordinator who went over the the features of the Highlander and set up my Wife's cell phone bluetooth ti sync with the Highlander. ( note Bluetooth was named after King Harald Bluetooth of Denmark and Norway from 958-986.) Then went to Bobby Marroquin director of finance to finish up who was very helpful too. Carlos was there to to lead us to our new Highlander and see us off.. The next day Carlos called our home phone and left us a message thanking us for and letting us know to call if we needed anything to call. Thank you all for a good experience.

Terry Callihan

What a great deal Ladies night is! Everyone was friendly and helpful. Much cheaper oil change and tire rotation than anywhere else And a free car wash.

Zahra Poostfroush

I bought a new highlander from Olathe Toyota and I was very pleased with my experience. My sales person was Johannes Alberty. He was an exceptional sales man, he was extremely helpful and informative. I would highly recommend Johannes Alberty as well as other staff at Olathe Toyota.

Joe Dollison

Now that I've had my second service done I can make a proper review. I went to 3 or 4 dealerships looking for a new vehicle, by the time it was over I felt like I was the one being taken for a ride. Then I tried Olathe Toyota. Armed and ready to fight for a deal it only took minutes for Carrie Renick to make me feel at home. I made a friend that helped put things down in a way I understood. NOTHING was hidden! Deal done and that's it right?? No, I received several calls from Carrie to check how things were going and if I had any questions. Now I've been there for my 5,000 and 10,000 mile service with VIP treatment from start to finish! Carrie still finds me to say hi and is so very friendly! Start to finish the ENTIRE staff was and is great! I will be getting more vehicles from here!

Body Calibration

Tell me why I go online and tell them I will be there around 1pm. Then I show up and no one knows I was coming in. Then they proceed to waste my time having me sit and wait while salesperson and manager talk and crack jokes. I knew at 2p I had to leave. I told them I needed to leave and the manager tries to put blame on me for not giving them enough time to give me prices on my 2 trade in cars. I'm glad it's my fault this is the most poorly ran Toyota dealership I've been too. Great customer service not to mention being looked at weird and judged that I can actually afford a new car not used. Yes young brown men can be successful and legal

Vanessa Urias

Wonderful experience working with Larry Morse on our new Rav4! He's knowledgeable, professional and really easy to work with. He has many years of experience in the business and shares exactly what you need to know about the vehicle and the process. Thanks Larry!!!

Tasha Coleman

Gave this dealership a 2nd chance to get my business. Went once and not one sales person offered help. Just came back today 10/3 just after noon. Again... No one offered to help! Walked around and looked at cars on my own no one in sight. I just assume they don't need anymore business here from anyone! Not a lack of car dealerships in the area, so I'll head there!

Becca Gelwix

I have NEVER experienced such customer service at any Toyota dealership as I did this one. You just earned a customer for life. Thank you so much for your genuine care and speedy service.

Bill Schoenfelder

We just picked up our first Toyota Highlander today. Our salesman, Bob Tucker, was very helpful and made the buying process so easy. The whole team was very informative and receptive to our needs. Thanks so much, Bob for your professionalism! Jean and Bill Schoenfelder

Chase Mosby

Larry Morse was so nice and personable! He made my car buying experience easy. He was not too pushy, and we got exactly what we wanted. Definitely recommend.

Alexander Kats

Incompetent staff & misleading information. I''ll never come back.

Ludwig Alberty Photography

Me and my wife always buy our cars in Olathe toyota because Johannes has been our salesperson and always help us to get the right car at the right price and benefits. If you need to buy a car go to Olathe Toyota and ask for Johannes and I can Assure you that he won't disappoint you, you will be more than satisfy.

Kent Cramer

Purchased a 2018 Ford Pick-Up from Larry Morse and he was as honest and flexible as they come. Even when a minor issue arose he worked with the rest of the team at Kenny Thomas Toyota to right the problem and keep the customer first.

Jim

Larry Morse is nice, personable and ensures you get the vehicle you are looking for. He knows what vehicles are available and goes out of his way to make the customer happy. He does not try to up-sell you and works to fill your needs.Definitely recommend.

Jim Canady

Excellent experience. We had been car shopping for quite a while. Once we drove this Camry the search ended! Our Sales Consultant, Jack Wilson, was excellent. Very patient in our multiple test drives, questions. He seemed to really enjoy pointing out some of the great features of the Camry. We highly recommend Olathe Toyota, with their unbeatable Lifetime Warranty, and when you visit, ask for Jack!

Butter Cup

We didn't check out all the Toyota dealers in town, but we wrote down all the questions we had and visited the Olathe location and a salesman named John offered to help us and answered some of our questions. There was never any pressure or push to buy. We went back over a 3 or 4 month period and John helped answer more questions and let us test drive the model we were interested in, again being respectful that we were not ready to purchase a vehicle. We finally made our decision in December to buy and John made things very easy. He was very helpful and personable. We would give him a high rating as an ideal salesman

Megan Hayes

Thanks Adam for your kindness and professionalism in the service department!

Marisol Cabral

I already Bought 6 cars on this dealer and I can't thanks enough for the great service and the very helpful staff. on my 6 cars Johannes R Alberty has been my salesperson and always we get what we want and a reasonable value, he is always ready to help you to get the right fit for your pocket and no matter what he will always will do what he can and more to help you get what you want and help you go home with a new and perfect car. I recommend 10000000000000% Olathe Toyota and Johannes. If you decide to get a car and want to be stress free, just go there and ask for Johannes Alberty, if I could give him 20 stars I would. Thanks Johannes and Olathe!! always a pleasure to do business with you guys!!! 100 STARS!!!!

Jim Kunstman

Wanted a new Prius V hybrid in the worst way .. but since Toyota stopped selling them in the US .. decided on the new version of the RAV4 hybrid and Olathe Toyota had some. We worked with Carrie Renick and I loved how she knew when to listen and when to offer suggestions. When they didn't have the color combination we wanted .. Kenny searched around a few states and in only a day .. found the right car for us. Carrie didn't try to sell us things that we didn't need and I really appreciated that. All in all a great experience for us .. even though it still took a looooong time to finish the paperwork .. lol. Thanks Carrie & Kenny!!

Daniel Marklewitz

I was looking for an SUV/Crossover and came across one that Olathe Toyota had in stock. I called ahead and schedule a test drive and was met at the door with a smile and asked how I could be helped. I met Robert "Sgt" who was not pushy and showed me the car I was there to see. Robert was UNBELIEVABLE and DID NOT pressure me to buy the car. I told him that I needed to talk with my wife and I would contact him after I talked to her. I went in the next day and bought the car which was a fast and easy process. I couldn't be happier with my car choice and the next time I'm in the market for a car, I will definitely go back to see Robert at Olathe Toyota.

Matt D

Not worth dealing with these guys. I've been to the service dept here 3 times over the last couple months. They broke parts during each repair, adding time to the service. Terrible customer service and awful communication often meant I was in the dark as to what was happening with my vehicle. I usually had to call them days after I was promised the repairs would be complete to get an update. The final time they refused to fix the damages they caused. I won't be returning.

Anna Porter

Love my new car! Mason did an amazing job helping me find the perfect car for a wonderful price today! VERY professionally and extremely helpful! Daniel the finance manager was also awesome. They both made the struggle of car shopping/buying super pleasant for me. Thanks so much guys

Scott McAtee

Recentally bought a certified used Camry and had the best experience buying a vehicle. Carrie is amazing and listened to what my needs were in the vehicle I wanted. I would recommend going to Olathe Toyota to everyone I know who is in the market for a new or used vehicle.

David Key

We think that Olathe Toyota is the friendliest car dealership in the Kansas City Metro. My wife and I went back last week to shop for a newer Camry. Sales Consultant Jack Wilson greeted us at the door and immediately became our friend and guide through our outstanding car buying experience. Ask for Jack. He is the most dedicated person that we have ever seen and wants you to have fun as you shop for that right vehicle. David

pavan hegde

First experience was good because one of my friends suggested mechanic was there. Second time the work was horrible. Tire rotation was done shabbily and I am experiencing wobbling steering now. They call you after the service saying that they need your vehicle in their inventory and you are eligible for an upgrade. But it’s a big waste of time. Minimum 1.5hours and you will end up with nothing. They under evaluate your vehicle and the credit amount is in peanuts. All their other inventory vehicles are very expensive compared to Legends or Hendricks. So kindly avoid if possible and take your vehicle somewhere else.

Linda Gutierrez

I love Olathe Toyota! KEVIN was awesome & patiently explained all my options while picking out my next car! I feel super comfortable going there for services (4 years) - the environment is always clean and inviting...everyone has always been helpful.

Janet Swaim

Best car buying experience I’ve ever had. Larry Morse was friendly & very patient. Answered my questions & helped with my decisions without being pushy. He found the car I wanted & held it for me until I could come back a few days later to finalize the deal. Definitely recommend if you are looking for a new Toyota.

Ben Gervais

Have dropped off our Prius here a few times and the service is always great and reliable. Walmart does not do alignments, so we go here for certain services and recalls. They always have coupons and specials online that they honor. The waiting area is very nice as well!

Julia Apking

Bought my vehicle here recently and it was the best car buying experience I’ve had. I would definitely recommend Olathe Toyota! They did above and beyond!

Daniel K

I didn’t buy my Tundra from Olathe but have used them for getting rid of my chrome on my vehicle. First two visits went off without a hitch had no complaints on work performed and quoted price. After that things went downhill. Tried to get a driver side grab handle installed two mud flaps removed along with debadging the truck and installing a black exhaust tip. They said they couldn’t install the grab handle since not sure it was the right part..removed the whole plastic wheel well liners and damaged the truck removing the badges. The exhaust tip went on without a hitch. I guess I must have complained too much since I had to return to get the wheel liners reinstalled and to get the body fixed and to try to get the grab handle installled since I verified the part and had written instructions from a Toyota dealer. They still refused to do the grab handle and completed the rest of the work although the badge removal forever damaged the clear coat. You don’t use a plastic pry tool to get these off you use heat and monofilament fishing line! So much for the highest level technician certification. Oh wait after all that was headed back for another part install and I have been forever black listed! Guess they couldn’t please me and had to eat too much on the last job! Like that was my fault. I never refused a quoted price for work. I have a lot of respect for the position Victoria Starks is in being the front person for an aweful service Dept and it’s leadership. She should get a raise and the Service Mgr should be fired. I’m back at Ray Adams and couldn’t be happier! In response to the owner...Ray Adams and Molle happy to install that handle. They do it all the time...I never asked for anything aftermarket to be installed. I had to come back once to have problems fixed....My recent request was also a Toyota part which you refused to even quote me. Blacklisted...who does that? Also anyone that sends a response like that to a customer like it was my problem has plenty of business until they don't..

Dave Rowland

Just a really fantastic buying experience .Carrie and Heiu were just great , didn't plan on buying today but the car and deal were just right a super super great job by all we dealt with,again thank you.

Donna Pettit

Awesome service, Leroy was very nice.

Ruben Hernandez

Kelly and Jacob took AMAZING care of my wife and I! Would highly recommend anyone to them to get great service and a good deal.

Norma Gray

I had a great experience at Olathe Toyota. Ask for Brice. He took me through the whole process, explaining everything in detail. I felt like he had my best interests at heart and I also felt he knew what he was talking about through every part of the purchase. The finance Dept did a great job as well explaining everything. They will treat you great at Olathe Toyota!!

Tania Mazza

Bought a new Camry from Olathe Toyota at the end of 2017 - and from the beginning I complained to Service dept about squeak in dash, and I was told that they could find nothing / wasn’t part of Toyota Care service/ didn’t have time to do. I am sitting in Village Pointe Toyota in Omaha where I brought my car in for 20,000 Toyota Care - and the Tech just told me there was a “warranty covered issue” with the dash and they are repairing. So I have listened to this squeak every time I drove my Camry for the last year and a half because Olathe Toyota could not be bothered to take a look. Caveat Emptor.

Sarah Miller

We had such a great experience - clean facility and everyone we came into contact with were helpful and courteous. Carrie Renick took such great care of us throughout our buying experience - she helped us find exactly what we wanted and we were so thankful for all of her help in answering questions and helping us to find the perfect vehicle! In finance, Scott was once again top notch. We could not have asked for a better buying experience!

Rachelle Meier

I had the best experience ever from dawn getting me scheduled with Brian buying a car was easy. ..no pressure..kendall was amazing with the finance part...I felt like I hit a strong hat trick with that superior team of employees

charles kirby

This past Sunday my wife and I were car shopping with no intentions of buying yet! John Ouang was in the parking lot, greeted us, and from there on we purchased a 2019 Camry thanks to John’s ability to gain our confidence and lead us in the right direction after three different test drives of different vehicles. John’s demeanor and personality clinched the deal. On a scale of 1-10 he gets an 11. An organizations best asset is there people and John is evidence of this. Thanks

Phil Coventon

I was looking for a specific Toyota Tacoma, in a specific color and equipment and located the truck at Olathe Toyota. After contacting the dealership I was assisted by a specific sales consultant who showed me the specific truck. He was extremely knowledgeable of all the equipment on the truck. There was no high pressure and we agreed on a purchase price which were very fair. To my surprise, they were able to prepare the truck for delivery while I waited and took care of the paperwork. Once the truck was ready and showroom perfect, they again went over the operation of all the equipment. I have purchased several Toyotas over the last forty years and experienced all kinds of selling techniques, good and bad. I can honestly say I was very pleased with the atmosphere of this dealership and their employees. I will definitely shop here for my next purchase.

J E

Good service and great quality. This is the 3rd car we have purchased here and every experience has been phenomenal. "Yo" (sales manager) has always taken care of us and made our visit simple and trouble free! I highly recommend this Toyota dealer way above any other. In addition to that, they will give you a better deal and price over the other Toyota dealers. You wont be dissatisfied with service here either.

Ben Johnson

My family has been going to this toyota for 10+ years bought multiple cars, great experiences with every car. I went into service for a animal nest in my air filter. The lady was rude to me. I believe her name was Debbie. I waited for a few minutes for help. She was more worried about pushing me off to someone else than helping me. The guys there are very respectful. They got me the filter and showed me how to replace the filter myself. I needed to throw the old one away and debbie sees me again with the filter and tells me to not throw it in the service center. I ask her where to put it she does not respond to me. It would be a 5 star if it was not for her treating me that way.

Derek Gubler

We have purchased 3 vehicles from Olathe Toyota over the past 19 years. All three times we had the same salesman, Robert Jackson. Robert makes the car buying experience a pleasant experience. He is the most professional and honest salesman I have ever worked with who will work to get you the best deal he can. Olathe Toyota could not have a better representative.

Khaleel Rehman

Excellent Crew members were very helpful. Came for my battery and the service was amazing.