Reviews of Willis Volvo Cars (Car Concessionaire)

cholo me

I take my Volvo yeaa

Jana Van Haaften

HORRIBLE!!! I called for an appointment on Wednesday for car troubles on a trip down from Minneapolis and was told the earliest was 7:30AM Thursday. By then my car wouldn’t start and I was towed. After 2 nights in Des Moines and countless phone calls by myself and excuses from Willis Volvo and nearly $400 bill, I had my car fixed at 2 PM Friday. No respect from service for a stranded Volvo driver. Willis Volvo gives Des Moines a bad name!

Rick Talbot

Ease of on-line scheduling, work done correctly, vehicle washed and ready when promised.

Carol Martinez

Salesperson Austin Parks is highly recommended for your car needs. Willis Volvo is delivering my new car tomorrow! He worked with us for one year to be certain we found the right car! Kurt Larson was extremely helpful teaching us all the bells & whistles! Great experience

Jim Mathis

Our sales person Nathan was very well informed and not at all pushy. He took the time to listen to our needs and wants and showed us several cars that he thought would be a good fit. We fell in love with a Volvo XC90! The rest of the staff was great and the delivery process was smooth, efficient and informative.

Gary Hauser

No pressure was put on us. Sales force was attentive to our needs and insured that we had answers to our questions. Price was acceptable. Dealership was immaculately clean with excellent amenities. Delivery process was enjoyable and the car operation orientation was thorough. The courtesy shown us was exemplary. This was the most pleasant car buying experience I have ever had.

Virginia Gengler

So far, so good. We took our Volvo in for repairs thinking we would have to rent a car to use while it was getting repaired. They not only offered a Loaner car but offered to Pick up, bring us a loaner and deliver our car back once it's repaired.

Travis Dixon

Awesome very Great Service

Fred Frimpong

DO NOT service your car here and if you have to avoid Dan Berry at all costs. I came in with my tires out of balance and needing an alignment. This ended up costing me 1,000 dollars .. I didn’t argue because my car was shaking pretty bad so I deemed it necessary. I was told my car had a plethora of problems, unrelated to the shaking in the front so I decided not to service those other things such as my timing belt. Dan insisted i fix these things but I didn’t have the money.. so I ended up getting my car fixed and the shaking went away for about 2 days. Then a whole NEW sound started happening in the front of my car around the brand new tires I got from Volvo. I was very irritated and upset because I thought spending a 1,000 dollars on your car would eliminate problems for more than 2 days. Either way I returned to Volvo about 2 months later (I couldn’t any earlier because I go to school in Omaha) when I returned I thought my 3,000 mile warranty would cover these costs but Dan informed me they would not be doing any REPEAT work for free. Dan also tried to tell me this would happen because I didn’t service something he told me to, however I checked ALL of our messages that he sent to me that let’s you see exactly what’s wrong and the price. BUT, the messages revealed that he never said anything about it. When I called Dan Berry out on this he said “I mentioned it over the phone” which is clearly a lie because he sent me EVERYTHING I needed to know through the messages. And now he wanted me to pay another 1,000 dollars as a very low income college student. All in all I will never do service with Volvo again and I will direct anyone I know with a Volvo, Jaguar, Range Rover, etc. to never do work with them either.

Anthony Bohl

my car got damaged during service 2 wks ago. Still waiting for it to get fixed......

Luis Fuentes

Except

Edward McDonald

Nice clean place

Sean Cahill

Birney in parts is the best!!! Polite and always helpful!

Kelsey Piquette

Willis Volvo and Todd Lee provided me with the easiest and most fun car buying experience I have ever had! I will definitely buy from them again in the future.

Cory Ernst

Went in to grab a few parts to my 2002 Volvo S80 T6 that I'm working on for my daughter and got some insight into what I'm in for as a bonus. I wasn't exactly excited about the news I got, but it will definitely help me as I go about my repairs.

John G

This is the worst Dennys I ever been into

Ted Phillips

Great sales staff nice lineup of car lines.

Robert Mata

Everything from Start to Finish. The experience was so exceptional that I took the time to email the General Manager to express my satisfaction.

Glenn Denetelli

Awesome experience. Go see Nathan, he will treat you with respect and earn your business. Will buy from them if and when we need another car but we dont expect that anytime soon after buying a XC90 with extended warranty

Jim Taylor

Todd Speck was the salesman and he made the difference in our final purchase decision. We had visited three other dealers - narrowed our choices to a BMW X5, Audi Q7 and the Lexus (another Willis dealership that was impressive too) - but in the end, all were comparable - more or less - but it was how we were treated by the staff at Willis Volvo. Frankly, had it not been for the experience at one of the dealers, we won't have finished up our car shopping at Volvo - we were ready to buy but the other dealer's sales manager didn't impress us - I'm convinced that he didn't think we were ready to buy or perhaps were capable of buying the particular model. We were ready to buy but in the end we were left with the impression that he was indifferent to our interest. What a difference with the Willis staff - professional, courteous, attentive and respectful - valued our time and listened to us, and were extraordinarily patient in our questions. In the end, it was the vehicle that we enjoyed but got there because of the Willis staff and Todd Speck.