Reviews of Fesler Auto Mall (Car Concessionaire)

Calvin Bartholomew

Very professional sales force. This is the second truck I have gotten from here and very pleased. Would recommend this dealership to anyone.

James Kloehn

I drove five hours for their internet advertised price on a one year old Explorer. The people at Fesler took even more off the price and gave me a better than fair value on my trade in vehicle. I'd do it all again with a smile on my face. Thank you so much Joe and Tom!

Clyde Erickson

Treated well.

Kelly Spees

Always friendly and they got my car in to be serviced in a timely manner.

Charles Ring

Very pleasant, friendly Staff.

Stephenie Welch

I have shopped at Fesler Auto Mall for my last 2 vehicles. Tom and other staff are always friendly, helpful, and willing to go above and beyond to provide the best service. I will continue to buy all my vehicles from Fesler! Additionally, they do a great job keeping my vehicle serviced!

Carolina Mousinho

Good service to my car and good service to their customers. I think I can say I was very satisfied with my experience with Fesler Auto Mall.

Jerry Coop

Great service

Sarah Howk

Great, locally owned dealership.

Dwight moody

Had a very good experience at Fesler. Ben was our salesperson and was very helpful, not pushy and a nice guy. We are planning on buying an SUV sometime in the near future and will certainly return to Fesler for that purchase.

Christina Long

very pleased with their service. had 2 lights come on in my hhr and they were willing to help figure out what was wrong. definitely will be back, always nice and willing to help

Christopher Zehr

Wow! Everyone was so helpful.

Mike Kisling

Had warranty work done on my 2012 F250. One week after I got my truck back a leak showed up. They took my truck back in and figured out an o-ring had got damaged on the warranty work. Now they could have handed me a bill and made up some story about something else that happened. But instead they called and said that the damage happened with the warranty work and they would cover it. Honesty like that is hard to come by these days. A special thanks to the shop crew at Feslers

J S

Great customer service!

Chad Reed

I have been trading cars and trucks with Fesler Auto Mall for 20 plus years. I truly enjoy doing business there, everyone is very helpful and they really do care about you and what you need. I would recommend stopping by to checking them out because you will know what I talking about. I have bought 13 new and used cars and trucks there and I have never had one problem.

Wesley Greenfield

Excellent! Professional!

Tony Long

Very helpful

Tom Drish

Best place to buy and service your vehicle.

Jeff Pace

Went to the parts department. Those guys are very helpful

Patricia Sweet

Boyfriend had body damage on car from getting hit they did a excellent job

Kyle S

Fantastic! Fred Widmer, Brian Starnes and the Fesler staff were all great to work with. This was an out of state purchase on a very rare 2017 F-150 Raptor. Brian ordered a sweet truck and Fesler really impressed me with how easy they are to work with. They gave me a quote over the phone for my trade in and honored that value. Everything about my buying process went exactly as we had agreed. Even my registration back in my home state was easy as Fesler provided me all the necessary paperwork. This dealer is HONEST, FRIENDLY, and has INTEGRITY. Sometimes these values are lost in other car dealerships. Not Fesler. I highly recommend this dealer.

Eric Hoffmann

i like this dealership. They are efficient and helpful. Our recent service on our 2014 Cruze diesel was done correctly. Tires rotated and monitors reset, def topped off, and oil changed. They forgot to check for a cel as I asked and the oil was 1/2 qt low.

Ben Malloy

Really enjoyed my experence at Fesler Auto Mall. They treated me like a person

Doug Fischer

I recently purchased a new Ford Explore and i absolutely love it. Everyone at the dealership was great to deal with and treated us so very well. I would recommend Fesler Auto Mall to anyone looking for a vehicle, they will treat you great.

Sherry Vogel

Always Friendly

Dennis Bradley

Just had the Edge a few days. So far so good. The wife got the color she wanted and we love the car. Tracey did a great job giving us the tour of the new electronics. Will be back for all service as needed.

Terry Smith

These guys are really on top of things they know their vehicles they know their parts and they are very Berry on top of customer service that's becoming more rare nowadays

Rayzer

Brought in the car today on time fpr appointment and got no assistance for 35 min, once I got help they told that they couldn't fix it today because it was too late.

Susan Sharp

SUPER easy to work with! Honest, up front, no hassles, no hidden numbers. HIGHLY RECOMMEND FESLER AUTO MALL!!!

Kelly W. Peavey

UPDATED: Bottom line up front, after my talk with the new general manager/owner, I would consider giving them another chance at my business. My 2017 Ford Fusion was at Fesler for warranty service for ten days. They did not provide a loaner, and the only time They called Me was when the car was ready. I last called them six days before the car was done. It got to be kind of a running gag to see if they would ever call. My FordPass app alerted me, so at least I know they've turned it on today. Also, the owner/general manager listed on website doesn't even work there anymore. They finally called to let me know my car was done, but it was so close to their closing time I was not able to pick it up before then. They locked the key in the car for me so I could pick it up. I was surprised not to find the repair documentation in the car, but I could almost immediately feel the improvement in how my car drove. I returned the morning after to get the paperwork and talk to someone about my service experience. The paperwork had already been mailed, but I had a nice conversation with Brian who walked me through the repair process (dropping the engine), and some things they could have done better, like manage my expectations. Brian makes a good point, in that I had been told of a couple different date estimates, but those contacts were always initiated by me, and the estimates were never quite accurate. For example, the car was supposed to be ready Tuesday, but Tuesday came and went with no call. They have some significant improvements to make to their processes, probably in part because of the recent change in management and ownership, but I have no reason to doubt the efficacy of their mechanics.

Bryan Kelly

The Silverado crew cab I bought new in 2008 from Fesler is the LEMON of all lemons. Upper engine went at ~ 80,000, luckily under warranty. The lower part of the engine failed at 116,000. I had to replace the whole engine at my cost... no support from Fesler or the manufacturer. Now at 140,000 the window switches have all failed in the driver's and the passenger's doors but one. Plus the cruise control no longer works. I tried to get Fesler to support a request to Chevrolet regarding the blown engine at 116,000. They shrugged; it was out of warranty, period. All of the above happened on a vehicle that has been "babied" with oil changes every 3,000 miles in the milder months and every month regardless of mileage through the winter. Warranties are pointless when they don't cover the big problems. And the dealer like Fesler is beholden to the Head Office. It's a classic ripoff... the warranty expires and big problems surface. The warranty is too short.

YouMind UrOwnBusiness

Fesler is great. They make it easy to get my car serviced. I especially like the free shuttle service.

Phyllis Johnson

Nice, friendly people.

Danielle Imhoff

Great People! Very Friendly & Knowledgeable Staff!

Sven Dahlstrom

Junk

Joseph & Brook Dawson

Great service, quick easy purchase, and fair pricing.

Joe and Joyce Harvey

Always appreciate the no pressure atmosphere when visiting Fesler's Auto Mall, our friendly knowledgeable salesman Tracey Saboski is always so professional, no pressure kind of guy, great place to buy a vehicle.

wfisher1708

I got a great deal and trust Ben, in Sales. He is knowledgeable and answers all my questions.

Rita Eastman

Feelers fixed out trailblazer after we hit a deer. While it was in the shop. We had them fix a couple of other things. They did it fast and complete. We have purchased our last 3 vehicles from them and see no reason to look elsewhere.

Brittany Ross

I live out of state and I drove three hours just to buy from this company. They are the BEST car dealership you could ever imagine. They go out of their way to help their customers, they made me feel comfortable throughout the entire process and they are dedicated to patient satisfaction. The owner found the most perfect car for me I could ever dream of and I never felt pressure to buy something I wasn't ready to buy. They answered all of my questions in a timely manner and I always felt like they were putting me first. When it came to purchasing my vehicle the finance office explained where every penny of my money was going. I never felt ripped off like at most other dealerships. My experience with them has always been so amazing that my parents and aunt are even shopping with them now from Illinois and Missouri. You will NOT be disappointed with the full service you get from Fesler AutoMall! Thank you so much for my beautiful Chevy Cruise!

Marsha Appleman

Tracy is always a joy to work with. He is very patient and takes the time to explain features and functionality of the vehicle. We went on a trip the day after purchase. We were very pleased with the way the Explorer drove and the comfort. There is a noise in the dash ..sounds like a cricket!!! Which is a little annoying. Will have Feslers Check it out soon. Only seems to do it on Van Buren. County rough roads.

Lori Pratt

Sometimes I feel like I see Ed a little too often. I just had the Body Shop repair my car because of a deer hit. Ed is very knowledgeable, friendly, and helpful. When I take my car there I know I don't have to worry, everything is going to be taken care of, without a lot of hassle. Great place to go to buy, or get your car serviced.

Eric Thomes

I found my Fusion at one of their competitors for $2600 less than their “best price”. Shop around and you can save a decent chunk of change.

Chase Elder

Very over priced and the salesmen are incredibly pushy. They also sell all used vehicles AS IS and dont offer any warranty. If you run into a dealer that sells all used vehicles AS IS and wont offer a warranty that is a red flag. Bobs automotive in Fairfield has much better prices and every used vehicle comes with a basic warranty for free. I believe mine was 3 mos/3000miles.

James White

I've done business with Fesler Auto Mall for years and they have always provided me with excellent service. They have always been friendly and professional. They've always been attentive to my needs and listened to what my needs where. I would recommend them to everyone.

Robert Sawyer

I have been buying cars and trucks from Tom at Fesler's for many years. Their service department and body shop is first rate. Friendly, and professional. Parts department has very knowledgeable people helping you. I have recommended them to many of my friends and they have never had an issue.

Gabe Whitaker

I've been buying vehicles from Feslers since 2001 and even though I've moved to Central Iowa, I continue to come back 2 hours drive to Feslers for new cars.

Michelle McIntyre

sold me a toyota tacoma, knowing it had rusted frame, turned them into the state attorneys office, and the BBB for, lying about the vehicle, do not trust these guys, the owner sent a email stating everybody knows about the rust, then why did'nt your salesmen tell us, I have a body repair shop working on the toyota tacoma right now, had to get another loan out, and am looking for a good lawyer, I did give them time to take back the truck, but they tried selling me another vehicle, hopefully this company will be disiplined.

Candy Pfeifer

excellent repair and maintenance service

Stan VanBlaricome

Not a bad place to check out

Ron Pilling

Very fast service, friendly staff, good coffee in lounge.

Nikki D

Best place to buy a vehicle!

Kenneth Malloy

Fully and the gang at Feslers are pros . They take care of all the details and make things as simple and easy for me as possible. I like that .

Fairfield Trading Company

These guys are always good. Never had a problem with the service I get from them.

omnia resipsaloquitor

i started with fesler in march 2000 and they always did good repairs on my explorer,,,,,Unfortunately I WENT TO THOSE OTHER FORD GUYS IN OTTUMWA,,,,,,and a 550 buck waterpump replacement cost me 2100 bux, because their inept mechanic broke a bolt,,,,and did not have the brains or the skill to reverse drill it out or heat it with a pinpoint mini torch, two common ways of loosening a frozen in or broken bolt. when i discussed it with the RUDE OWNER OF CLEMONS FORD,,,,,,he brushed me off and said we have to go by the book....and their unhelpfulness cost me another 1600 bux..screw them and the rats they rode in on....next time i will go to fesler ford for a repair job on my explorer.....

Lloyd Spates

Feslers is a great dealership from sales to service ! Very friendly and professional

Michael McLaughlin

First time at Fezler and we were very impressed

Rhonda Vaughn

Great service!! Doug Parcel is a great salesman!! He knows his stuff, and if he doesn't he will find out for you. Great place to buy a vehicle!!

Jesse Merrill

Great service

Dale House

I had an outstanding experience purchasing my new 2018 Ford Edge Sport from Fesler Auto Mall. It is the third vehicle that I have purchased there and they will always get my business. They pride themselves on making it a family experience and your satisfaction is their first priority. I would highly recommend you giving them a look.