Reviews of World Wide Motors Inc (Car Concessionaire)

Susie Watson

Worldwide Motors goes above and beyond for its customers. Coolant was leaking into the oil of my low-mileage vehicle, which was out of warranty. Knowing I was facing an expensive repair and potentially catastrophic damage to my car, Worldwide worked tirelessly to ensure the best possible outcome. They not only fixed the problem with the car, but worked with Mercedes Benz corporate to minimize my out-of-pocket costs. I can’t say enough great things about Gerry Griffin and Casey Cotter in the service department. I’ve also had great experience with Michael Poole in sales and leasing. They stand by their customers and go out of their way to ensure their satisfaction. I’m a Worldwide Motors customer for life!

whiteathame .

I brought my car in for "Car Care" service Oil change , filter, etc. It left with an inoperative dome light which I discovered a night later.

rodney reynolds

Excellent and courteous service department. Top Notch!!!

Tom Stoughton

I recently purchased a car from WWM almost exclusively because of the professionalism I received from Eric Batt. I never felt pressured to buy nor "looked down on" for my lack of knowledge about Mercedes and models etc. I highly encourage anyone who is on the fence about even looking at a Mercedes to schedule some time with Eric and see what he can do for you.

Samantha Stragliati

While in town visiting I start having problems with my car. Mike got my car in asap and his crew got my car done quickly! Mike made sure I understood everything they would be doing and exactly what was wrong! I would go back if I lived in Indiana.

Drift Taxi

The only place I bring my S550 and the only place I'll purchase Mercedes vehicles from!

Paige Alboher

I unfortunately got a flat tire on my GLK350 a week ago and was very pleased with the service at World Wide. I first contacted Leo (the person I bought my car from) to find out what the best approach would be in regards to getting it fixed. Leo and Brendan went out of their way accommodating me and getting my car fixed. It did take a couple of days to fix because my wheel was supposedly bent. I can’t thank Leo enough for convincing me to purchase the tire and wheel insurance!!!

Husko Sel

Landed here in my way to texas. With a sprinter van. Those people took me in,helped out,done great job. Exelent. Casey Cotter and his crew are great.

Rob Wilder

I called to get a quote on getting new airbags/struts put in on my GL. I was quoted over $900 for ONE strut and 4hrs labor to put it in at over $150/hr. They recommended I do both struts at the same time, when I asked how much more they would charge to do the other side his reply was "double that price". So about 3k to do my front struts. After plenty of research I knew I was being grossly over charged. I found some YouTube videos where a Mercedes mechanic warned owners not to pay a grand per shock, he also stated that it only takes one hour to do both fronts. I found the same exact part number (OEM) at Nappa for less than $450 per strut and a very reputable shop that installed them BOTH for $250. I paid a total of $1150 for both struts installed. Do your homework. After my last experience at a Mercedes dealer I am now very skeptical of them all. I have no trust for these overcharging shops. I surely will not be purchasing a vehicle from them either.

Indy Presa

This is the only Mercedes-Benz offering service for Sprinter Vans In Indianapolis. I called to make an appointment got no answer left a message, waited hours no call back. I had to drive over their to communicate with the service department. It was still early in the day. I was hoping to get my van’s oil changed. I was told it would have to stay for a couple of days if I left it before they could get to changing the oil. This is because the service department has only one technician. I scheduled an appointment schedule an appointment for the following Friday morning at 7:30 AM. I was told this would be the most fast, and efficient way to get my oil changed. I waited about two hours on my van to get the oil changed. The exit to this place is under construction, the street it’s on is under construction, and this place is under construction. I would avoid this service shop if possible.

Anthony Codalata

The best or nothing

Rick Kessler

If you buy a car here, don't expect to have any service support. Your lucky if anyone picks up the phone and when they do, they are scheduled for a month out. ....and forget about a loaner car- the wait for an appointment with a loaner is even longer. Downtown location is no better. If you live in Indy- I wouldn't buy a MB!

Jill Thomason

I like it! Fast, friendly and always courteous and helpful.

Alex Boanta

Didn't charge to refill coolant or refill oil either. Good in my book.

Mike Onda

I brought my car in for $1,200 worth of service on a Thursday. Late that day they called to say they had forgotten to order my new tires and would need to keep the car over the weekend. When I picked the car up Tuesday the windshield was cracked. They never called to tell me and they refused to make amends, even after Mercedes corporate called to recommend that they do. Take your business elsewhere.

James Hinchman

Awesome dealership, very professional A1

Edward Freeman

It was a breeze buying a car. I had a wonderful experience working with Taj Darby. As I was able to get in and out in a very short amount of time. It was nice that they valued my time so much. Taj was able to get me in and out of there in less then 45 minutes.

Vinny Bhula

called to get a quote for new 2020 GLE 350 AND NO ANSWER FROM THIS DEALER I WOULD SUGGEST SHOP AROUND ONE THE SALE REP NAME TONY WILL HARDLY RETURN YOUR CALL BACK . I HOPE I CAN FIND BETTER LUCK WITH THIS DEALER

Dentalspa Indy

Michael Potter goes above and beyond EVERY SINGLE TIME I am there! He treats me like family! Thank you Michael !!!!!!

Chris

M.Potter deliberately did a Service A on my vehicle which is half a year ahead of the maintenance schedule so that he can sell me more pre-paid maintenance package

Sanjay Vyas

I have been a client of Mr. Leo Williams at World Wide Motors for the past 15 years. I am happy to share that his professionalism and courtesy are truly exceptional! More importantly, Mr. Williams cares about the individual and their specific needs. He treats each and every customer as if he/she was his friend/family member. He is always smiling and friendly! He is very kind hearted, passionate and willing to go the extra mile for everyone.

J Sturges

Always been a BMW gal, but starting to look outside of the Brand. Searching for a new SUV and Went to World Wide Motors today. I was greeted promptly and was greeted with respect. The showroom was clean and organized. Everyone looked busy but still took the time to ask if I needed help! Since I'm just browsing right now, I was fine to just look around by myself. I felt very welcome and will be back with my husband in the next couple weeks. We have narrowed our search down to two luxury options. So far impressed with both.

Jayson Day

Best experience for a dealership

Gilbert Smith

Great vehicles

Sabrina Harrelson

Will return to this dealer to purchase or lease my next car and I live in Texas! Staff is friendly and honest! I just recently bought my pre-owned GLK there, and everything went so smooth!! Love this place!

Sood

Friendly and courteous gets them 2 stars. You never get GOOD advice from this stealership. I've taken my GL class vehicle a few times - and the work has required RE-WORK. I also paid for analysis. Called and left messages multiple times - NO CALL BACK. Be careful before you buy a Mercedes. TCO and engineered to be in the shop / dealership is how these are made now a days. Gone are the days when an MB meant a durable car that could give you 30-years of consistent service. It's my last MB. Be careful.Period.

John Millspaugh

Ashley Broscoe is the best. A great experience all around.

Zeke Morgan

Not recommended for service or product! The service team is arrogant and pretentious. The product I have owned Mercedes E350 is of very poor quality. First time I have ever had a seat tear at the seam ($800 replacement) in any vehicle I have owned in the past 40 years; engine control module ($4,000 replacement) needed at less that 57,000 miles (3 years and 7,000 miles past warranty).

Jack Cook

Really friendly staff! Always take care of any issues quickly.

Oscar Tejada

Quick service

Eamonn Warren

I had a great experience buying my new GLC at World wide motors. Kudos to Ashley Broscoe for professionally guiding me through the process, working out a great deal and keeping me informed as to the progress of my car delivery etc. Compared to some of my previous car buying experiences at other dealers, this time round was a pleasure.... I'll be back!

rweena samara

Absolutely loved working with Eric Batt, the process was easy I was in my car within the hour, he took care of everything and worked with me on an excellent pricing! My car was waiting for me with beautiful presentation, love the attention to details, this is the level of service expected from Mercedes Benz, 10/10 would recommend

Chinota Rareono

Mercedes of all models. If you are looking for a car and you want the best cars ever built, with good people and good service. This is your dealership.

Tony Yeary

In June of 2017 I bought a brand new GLE 43 AMG Coupe for $79,000. I bought the vehicle because I'm a retired disabled vet, and I was told anytime the car was in their shop I would get a free loaner. Their website says the exact same thing. I took the car in for some light body work repair and a scheduled service. They said no loaners. I reminded them of what they promised me and what their website says. The general manager told me he didn't care. I spoke with the owner, he didn't care, said he would have the wording changed on the website instead. I will never do business here again. Deal with these people at your own peril.

Ted Frazier

Helpful, knowledgeable service staff

Lindan Hill

Wide World Motors at Indianapolis is the pinnacle of luxury automobile sales and service. I have owned or leased a number of other luxury automobiles, both American and European made, but no other compares to the quality of Mercedes Benz automobiles and no other dealership delivers such high quality sales assistance and service functions. Mercedes Benz and World Wide Motors are my automobile of choice and dealership of choice from now on.

Cynde Marcus

Great service. Very responsive and they do a good job! Love the loaner when servicing a vehicle that was purchased there.

Ronald Moore

Had a 10:30am apt. To get 2 wheel rims repaired and did not get done till 5:00 pm. Not real happy with this type of service. Sorry!

Lance Williams

My experience at World Wide Motors, Mercedes Benz, has always been excellent. From Purchase, to Trade in to Service. In particular my last purchase was outstanding. Ashley, our sales representative was not only expertly knowledgeable about the product, her personality sealed the deal. I would recommend anyone looking for a luxury vehicle to stop in and talk with Ashley L. Williams Fishers Indiana

Vinod Kumar Gupta

A highly professionalized place which speaks of its standards. The service advisors are affluent young professionals.

Stacia Schoeneman

My husband and I were in the market for a new truck or SUV to pull our boat. We looked at several makes and models and finally decided on a Range Rover. Apparently they were taking orders for new cars to be delivered in July, but they had nothing to test drive. Frustrated, I began talking to friends. Best thing ever! Brad Frauhiger came highly recommended. We had never considered a Mercedes to pull a boat with. To our surprise, the ML350 has 100 more horse power than our Chevy Silverado. Brad made the entire buying process a dream. In our 50's, and numerous salesmen in our past, working with Brad Frauhiger proved to be the best experience ever. Brad truly listened to and genuinely cared about our needs (as well as wants) and helped us create the perfect SUV. He takes customer service to a whole new level and we completely trust him as our go-to man for the long haul. Stacia and Bill Schoeneman

Carol M

Excellent service.

Jason Probala

Called for three days trying to get a service appointment. All I get is voicemail. Took my business elsewhere.

Nate Blume, D.C.

Xenon headlight bulb replacement done in 15min. No apt needed.

Paul Oliveira

No more free car washes. Why????

Chetas Prajapati

I had a flat tire when I was in Indy at around 1 am in the morning and got my car towed to this place as it was the nearest dealership. The guy who spoke with me on the phone was extremely unfriendly and rude. I had the wheels and tire coverage from some other insurance company other than Mercedes itself and these guys didn't even bother to ask me about it and I ended in paying for the tire ultimately as they were not ready to work with any other company. For reference I do have a certified Merc bought from a Mercedes Dealership. Don't go off the reviews I would say. Never going back here by choice.

Kevin Biddle

I have purchased a total of 4 cars though WW motors... and up until this experience I was never realized what car buying was supposed to be like. My sales professional Leo Williams is second to none.. Every time he went well above and beyond the expectations... from the finance aspect to the car delivery it was FIRST CLASS service the whole time... Leo has made my World Wide Motors my ONLY car dealer going forward.. Excellent experience..

Ray Anton

I've always had excellent, courteous service and warm hospitality at Worldwide Motors; highly recommended.

Doug Durrett

I recently purchased a new car from Worldwide Motors in Indianapolis, IN. It was by far the best car buying experience I've ever had. Greg was very organized which made for a quick and easy delivery! Then as I drove away, a rock from the truck in front of me, flew up and hit my windshield, cracking it. When I told Greg what happened and that I was going to call the trucking company to see if they would replace it, Greg's response was, "Don't waste your time. I'll take car of it for you. Just enjoy your car." What a wonderful experience!!! I highly recommend Worldwide Motors!

G Dietz

If you are in the market for a luxury car, I strongly recommend you go to World Wide Motors and ask to speak with Leo Williams. I went into three other nearby dealers before going into World Wide Motors, and the sales people were either rude, invisible, or had less knowledge about their cars than I did. In contrast, Leo was FANTASTIC to deal with - he is extremely knowledgeable, professional, friendly, and not at all pushy. I am now on my 3rd Mercedes, and I can honestly say it is because of Leo. Don't buy a car before you speak with him - you will not regret it!

Jessica Cook

The best service. Leo took such good care of me on my first Mercedes. He has continued to be amazing and I look forward to getting my next vehicle from him.

Chris Medlock

I am taking the time to give a review because I would have to say my initial experience was less than enjoyable and I think that is an important aspect. Since the initial incident which was a factor of just straight poor communication, the service there has been great. Gerry is a great manager and they have taken excellent care of me since. Continual improvement, and I hope my experiences are infrequent but to the caliber that I have seen that last couple of visits.

Lynn Carpenter

Awesome place

Ian Arnold

Parts department is very good. One of the best. The service department is not as good. And I had one service advisor lie to me over and over

Jami Ferrell

Best car buying experience of my life. Competent immediate follow through with all details, no waiting, hassles, or pressure thanks to a pleasant and knowledgeable Ashley Broscoe. The C300 is beautifully designed inside and out and a true pleasure to drive. It's rare to encounter customer care as stellar as the product being sold. Mercedes nails that.

Curtis HANKS

I have purchased several cars from Leo Williams at World Wide Motors. The salesman are top notch with honest answers to all my questions and the service department is impeccable. All encounters from the owners to the each and every employee is A1. The treat you with respect at all times and make the car buying experience a good one. I would recommend my family and friends to shop here for the fine quality automobiles and the friendly customer service....

Bode Oladipo

I love this place they have a good customer relationship all my issue was resolved and labour and part is affordable I Will always go to this place I have very good experience

Scott Greteman

10 stars if possible! We had a vehicle that had a starter issue in their area over a weekend. Mike and his crew got us in first thing Monday morning to diagnose and fix the issue. The communication was top notch and the friendliness of the staff was second to none. My only wish is that we had a service center in our area so accommodating. Thanks again for the great service!

Michael Strapulos

My experience at World Wide Motors has always been.....the BEST of the BEST of the BEST.......

Shaun Goodyear

My fiance and I had the most amazing experience at World Wide Motors. The moment we walked in we were greeted with smiles and felt welcomed. Our salesman was Paul Bennett, he is very knowledgeable, honest, thorough, friendly, and straight forward. We followed him from his previous employer where we had purchased before. We traded this car towards our new Mercedes and they were very fair with the trade in price. I have sent many friends and family to see Paul over the years, and I would send you too. If you are looking for more than a new car and appreciate the experience as much as the car itself, you owe it to yourself to let Paul show you around a new Mercedes-Benz. The process was easy and flawless, and the 2016 C63S AMG is incredible!

Paul B

Just want to call out what an excellent employee you have in Ashley Broscoe. She was highly engaged and extremely responsive in working to provide the best deal on a 2015 ML. Ashley has made herself available to answer any questions and her follow up was been timely and complete. She has made this experience of buying a new car effortless. It is good to know Great Customer Service still exists. Thank You World Wide Motors and specifically Ashley Broscoe!

Mark Perry

This must be Car Paradise, I swear the Mercedeses have halos. Spectacularly qualitative dealership and vast repair shop. Received elegant service matching the quality of the cars.

Zach Ongwijitwat

I have been calling for a week to try to get my vehicle to be serviced . The service department never picked up the phone. And the operator simply continue to transfer me back to the same set of people over and over again. I don't know much about their sales department, but they do not have a well-run service department.

Jean-Paul Etienne

I can't say enough great things about World Wide Motors and our sales consultant Ashley Broscoe! We recently took delivery of our third car from her. She creates a customer experience like no other and makes you feel like a part of this family run business. She partners with her colleagues to create a welcoming and trusting environment. It is quite refreshing to see a business where peers are helping peers and putting the customers above all else. We will be back for our fourth before you know it!

karthik reddy

Best customer service but doubt the technical ability of the staff.

john doe

I just had my new GLE delivered yesterday. The company that procures them had it delivered to my office. I immediately called World Wide Motors to get Mbrace activated and schedule an orientation. Unfortunately, the sales manager told me that, since I "did not bother" to make sure the sale was credited to him, he and his people "could not bother" to take the time to help me set up my car. No amount of pleading would sway him. An absolutely horrible first experience. I own a BMW and an Acura and have never been shown such poor customer service. I called the selling dealer in Cincinnati. They apologized and offered to have a sales rep drive two hours to help me out.

Gary White

Very friendly and attentive staff.

Jose Huerta

Great service!

Markueen Jacobbavy

Horrible experience, car battery kept on dying from my CLS55. Dropped off the car on a thursday, called Adam Hubbard to let him know that I had dropped off my car, since a few months before I had taken my car there. Friday came and I emailed Adam like 3 times and no reply at all, I left 2 voicemails and he did not have the courtesy to call me back. Finally on Friday afternoon Michael decides to call me to tell me they are really busy but he just wants to let me know that he just spoke to his manager and that they are going to be able to DIAGNOSE my car that day on "friday"and that it should be ready before they close. I did not receive a call that friday at all. Monday came and Michael calls me to tell me that is the battery, I tell Michael that i had the battery replaced on sunday of last week, He was like oh, let me double check and I'll call you back.(WoW) Then he calls me to tell me that is "probably" the amp that is bad and that it cost 2000 to get it replaced. I said probably? He was like yes, we are not certain, and as of right now we have put a lot of hours into diagnosing your car. I was like how much do I owe as of right now he said we are probably looking at 1050 dollars, I was like what, then stop and just leave the amp disconnected, He was like let me talk to my manager and I'll call you back. Within 5 minutes he calls me back and said, I spoke with my manger and he said the lowest we can go is 425.00, I said fine but leave the amp disconnected since you are saying that that's the problem, He was like well we already put it back together and if I disconnect it we are going to charge you more and I am also afraid, if I leave it disconnected it may cause other problems to your vehicle. "HORRIBLE EXPERIENCE" Never Again!!!! Mr. Michael, How would you feel if you take your car to a dealer and they rip you off, of your hard earning money. BAD SERVICE

Reed Owens

By far the best car, service, and sales experience I have ever had during my time driving. These guys set the bar on perfection, and it looks like they are expanding their service department which means they are improving the experience of their clients, love it! Do not hesitate to come here for your Mercedes needs.

Abosede Awodein

Friendly people. They have customer relations

chris allore

We spend A LOT of money here, and i dont see much of the staff here, but one lady deserves 5 stars and a raise and she is the lady at the cashier desk. Elderly, i cant remember her name, but she is the NICEST and SWEETEST person ever! I love coming here and getting the parts we need for that girl right there!! Thank you and give her a raise!!

Evan Alexander

Great service, and amazing staff. Paul was an absolute gentleman and perhaps the best salesman I've ever encountered in my life.

Ryan Smith

You drop off a car for an oil change and they text you a link to approve $8,500 in "maintenance" ($200 for wiper blades!?!?), but they somehow forget to change your oil. This literally happened twice. So shady it's insulting.

Tim Martin

Great people

Randall Smith

Probably the best experience that I have had leasing a new vehicle. Ashley is great to work with, very patient, and always available to answer questions. She found the ideal vehicle for my situation and made sure that it was everything I was looking for in a new Mercedes Benz, including leasing conditions. I was also impressed with the dealership as a whole and am looking forward to future visits.

bradford lowery

Had my car detailed there, the Service department and detail I got was top notch. I would recommend them to anyone, Ausgezeitnet!!

Christopher Day

Great service and professional staff as expected.

Sha-Hanna Lewis

Ruined my entire backseat with a gas spill. I still ended up coming out of pocket 400 dollars with this mistake. Response to company : Check your notes in detail. In the process of fixing my original repair, my backseat was ruined, which was not the case prior to bringing it in. Whenever a customer has to pay for company error at all, that is not the best experience. Maybe these details weren't notated, if you're wanting to practice customer service recovery, then contact me directly.

Kyle McDonough

World Class service from World Wide with specific thanks to Mr. Potter and Mr. Griffin in service, they treated me my aging (ancient) C class Wagon like a brand new G Wagon. Top notch, first experience here, World Wide will definitely be my go to for any and all Mercedes Benz needs (or wants) I have in the future. Thank you!

Tom Coakley

Fast, courteous, and awesome. Highly recommend them!

Guangbin Peng

We recently purchased a GLC300. The whole experience has been wonderful. Taj has done an excellent job in understanding our needs and walking us through every aspect and all alternatives until we found the right car. Given the great experience, we definitely will come back for future purchases and recommend Taj for any potential shoppers.

George Thomas

After a blowout, stranded, and receiving poor service from MB USA's roadside service this dealership jumped in and got me back on the road quickly. Great job!

strange James A nasty

Great service and happy people ready to assist you

Craig Stewart

I recently dropped off my new-to-me car with Mike Potter of World Wide Motors. I was immediately greeted at the door and was met with nothing short of absolute respect and concern for both my vehicle and my driving experience. Mike explained the entire service order process to me and left me without any questions. Mike followed up with me by telephone during the two days my car was in the Service department and kept me updated on its progress the entire time. Mike delivered my car as promised...and on time...and it was returned to me as clean as the MB Service Department. If you care enough about your car to leave it in the best of hands, see Mike Potter. I cannot say enough about the level of professionalism and care I've found at World Wide Motors.

La Vella Hyter

Dave Zeis is great. Fast service and thoirough.

Joshua F

Always have excellent service from Lisa Stewart when I take my car in; as she is very attentive, kind, and knowledgeable. Have had very poor customer service from other service reps at this dealership that have made me feel unvalued as a customer of World Wide Motors.

Jef Mccool

Service center is the worst. It shouldn't take 3 days to do an oil change and brakes. And to get anyone to call you back takes an act of Congress absolutely horrible.

Lewis Carraro

Great place and service

Stryker Auto

Rick in parts was very helpful and honest and more then willing to go above and beyond to help me this morning

Kids car videos By OM

Poor Customer Service. This place is just for American rich and wealthy people. If you are an immigrant I recommend you not to visit this place. We were been trice looking for 2014 Sedan . They showed good cars no doubt. But when it times to buy the car , they showed their poor customer service. They wanted our all personal documents (photocopies of SSN/Passport/VISA/Employee letter )and address proof/ contact no of 3 references. What the hell ?? Even in interview recuiter does not ask for such documents. After submitting everything they said Bank will only provide 20k loan and down payment will be $16000. Is it a joke ?? We bought ACURA AWD 2018 Sedan ($47000). More expensive than Mercedez Benz. So, We will never ever go there and recommend you not to go . Sorry you guys lost a business!!!

Richard Carr

This is absolutely the most professional organization I've ever dealt with. At my (advanced) age I've bought many a car from many a dealer, but nowhere have I been so satisfied as with World Wide Motors. Every employee is more than willing to be helpful, and the sales staff is always most courteous and efficient. I had the good fortune to deal with Chelsea Skiles when I bought my first Mercedes, and there was no question with whom I wished to work when I just bought my second. Always smiling and cheerful, she is a sharp business woman: WWM could not find anyone better. She never overlooks a single detail and is always making a move to please the customer. Little snags that I ran into with my first Mercedes were addressed without my mentioning a single detail. Like the rest of the organization, she is perfectly organized and answered without delay any email questions I sent to her. She is the very model of WWM: a buyer's paradise.

Bear One

I got my car from them last year and I am always recalling my terrible experience with them since then so I decide to write the review. I walked into the store on a Saturday and nobody paid attention on me. I think they were busy with other people. I have to get their attention and say hi I am looking for a car. I was targeting a GLC. The first man I talked with shows me the GLC quickly and then try to show me the GLA. After I sit in to GLA, I got out of the car, trying to ask questions. But he said first that nice to meet you today. Thank you for coming and have a good day. I don’t even get to have a detailed look on the cars and have a test driving. I looks young and was dressed up like a middle school student that day because that is the way I am usually in a daily life. I can feel that he thinks I will never buy their car and am wasting his time. I decided to get this car because I have a lot of memory with this car as a kid and it is the only one available with the package I would like to have within 300mi. So I went to their downtown place the gentleman showed me the car and we had a test driving. I gave the one star only to him. I talked with another sale here because the downtown one close early. The conversation went well for pricing, and this sales said that an APR of 1.9ish% is promised if I put 8000 deposit down. I was happy with that and paid the fee to lock the car. When I was doing this, the first man I met who “kicked me out” was staring at me for a long time. I looked back, and his face was very unfriendly. Two days later, I come to sign the documents and picked up the car. I will provide the feedback to Benz as well. When I reviewed the document, I figured out that the APR is about 3%. I pointed it out and I can tell that the sale was very nervous and trying to make up the numbers using the calculation. (I am very good at math so I can easily tell.) She cannot figure out the number in the paper and went back to the manager. She came back and said that was a mistake by her manager. I think they were trying to CHEAT but failed. Please do the math line by line if you end up work with them. She told me they need another day to renew the paperwork and ask me to come back the next day. I was very mad and left for lunch. The sale texted me offering something like additional United airline mileage. I was very upset but have to take this because I need to have a car quickly for commute. If I should have more time, I would go for another dealer 300mi away. I had to leave work earlier and paid uber to get there again. The car is very good. GLC is a great model. I had a great time with it.

Bryan Brenner

Eric Batt was fantastic from start to finish. I left Range Rover behind because of poor service and chose Mercedes because of Eric and the quality of the amg. From scheduling my demo drives to making the purchase easy and making special arrangements to deliver, it was perfect. I couldn’t be happier and I’m a tough customer.

George Pendygraft

Great service

Odai Alzeer

GREAT SERVICE

Larry Baker

I went there on Saturday to have a couple of questions answered about my Mercedes and I can't recall the last time I was treated that rudely by a salesman. I asked for the manager and while he wasn't rude, he was of no help at all. I would advise you look elsewhere if you are looking to buy a Mercedes.

smiley face

This place has the best customer service ever. They stand behind their work. I will not use anyone else to service my benz.

Brad Osborne

Consistently beyond expectations

Sunny Yadav

Zero Star. Pathetic service. Staff is rude and thy don't know how to behave with customer. They have 3-4 weeks of waiting to get service done and they don't even have loaner vehicle available to give to customer. Very bad experience. They are ruining name of Benz.

Tony H

It goes without saying can't go wrong with a Mercedes Benz. This dealership has quality people there to make the experience even better. I definitely recommend giving them a visit!

John Brown

This dealership is top notch and provides superior quality through the beginning to the end. The customer service is world class - very responsive, courteous and most importantly, you can tell they care. I will not be looking anywhere else when it comes to cars.

Elizabeth Caldwell

Excellent service from Mr. Poole.

Mick Suh

Driving through Indianapolis last weekend headed home and blew a run flat tire on a Saturday on my new C43 AMG. While their service department was closed, Eric Batt and his GM found a way to help me out from being stranded in Indy. These guys figured out a creative solution that demonstrates their willingness to HELP THE CUSTOMER. It would have been easy for them to say, sorry, the service department is closed. They in fact got me back on the road in 2 hours so I could make my son's soccer game. Eric Batt, thanks for your help for your agility to finding a solution.

Miguel Medin

I spent over $200 on an oil change and they don't even vacuum the car.

G8muscle09 Pontiac

Clean. Good new vehicle options given size . Professional.

Christopher Kellams

I have been a long time customer of World Wide Motors and they have always had excellent customer service. However, I was particularly impressed with my latest purchase experience. Eric Batt was fantastic and worked with me on arranging my next car over the phone and via email due to my schedule. He had everything ready to go for pickup and made the process extremely easy. He was also very knowledgeable about various models and features on the car. I would highly recommend him for your next Mercedes purchase or lease.

Bobby Singer

The worst service department I've ever been to.

David Johns

again used to work for a car auction picked up cars there only do not buy a car there

Ed Keen

I custom ordered a 2019 C43 AMG from World Wide Motors. Eric Batt, my Sales Associate, was incredibly responsive and went the extra mile in services. The staff here are great, especially compared to other high-end luxury dealerships that are just around the corner. If you're comparison shopping, you definitely need to stop in here!

Johannah Sims

Terrible customer service for a current vehicle owner. Will not return if I can help it

jeff langston

Chris was extremely patient to make sure I understood all my options for both the car and financing. Post sale he has gone out of his way to make sure I have been extremely happy. Thank You!

brendan mosey

I’ve worked with the Service Dept, Parts Dept & the Sales Dept for about four years and they were all top notch. Every encounter with the individuals in each department representing World Wide Motors was superb, way better than the minimal effort surrounding cities’ dealerships offer.

Yohei

Contacted the service department in regards my back up camera. A guy called M.P dealt with me but he had no intention on solving the problem. He said I had to leave my car for a day, plus no loaners or shuttle. No consideration about how I'm going to spend my days without a car. No follow up on the email also. Just a arrogant staff that makes you question about the brand. Go to Tafel Motors in KY, the customer service is great over there. 3/6 Update: Dear MR. Owner, I will send you all the email logs to you. Please give me your email address please.

3 BOYS DINING LLC

Bought several smart fortwos from here and our salesman (Tyler Shoup) is the BEST anyone could ask for! He is Attentive to our needs and understands us. Trust me we are HARD to please!

NemanjaGuitar .

Parts department staff was beyond rude. I've not experienced such a poor treatment in a while. They kept their back turned at me and would not even look in the eye while talking to me. As an immigrant, I felt highly condneseded and underappreciated in such environment. Also, either deliberately or on purpose, they tried to charge me double for a part price purchased today. Not good.

William Bartlett

Kind curtious staff and very knowledgeable about there cars...excellent service department

T.C. EAKER

Everyone was awesome and friends would definitely recommend to my friends and family

alan griffin

Been using World Wide for most of last 12 years for several cars, been lucky enough over the years to use other upscale brand dealerships, WWW always treats customer extremely well, great customer service and if everything did not turn out exactly as planned, they always go the extra mile to make it right, highly recommend!

Irene Young

Excellent service department! Mike was able to save us money on servicing our MB. Everyone is very attentive and you can tell they value the customer's experience.

Vikki Scott

Thank you World Wide Motors, Indianapolis Indiana, for an exceptional car buying experience! I would like to compliment Taj Darby, Sales Consultant and Greg Pattenaro, Sales Manager, for providing an outstanding car buying experience from beginning to end. Taj Darby and Greg Pattenaro make a great team and worked together to complete this deal. They were dedicated to making sure that we were completely satisfied and received an awesome deal. They are truly an asset to the Mercedes-Benz family and because of them we now have a new car and are truly very satisfied Mercedes-Benz customers. Thank you, Taj and Greg, and thank you World Wide Motors!

Mary Garber

Tired of not having a borrow car and too expensive.

Abby Shafer

We had a great experience purchasing our 2016 GLE 350 from Michael Poole at World Wide Motors. This was our first Mercedes purchase, so we had multiple questions about the vehicle and the brand. Mike was always very pleasant and made sure to answer all of our questions. We also set up multiple appointments to visit the store since we couldn't quite make up our mind on which vehicle(s) we wanted to purchase. Each time Mike was available to answer our questions. A couple of times we even stopped by because we were in the area. Ashley and Chelsea made sure we were taken care of since Mike was busy with other customers. Overall, we really appreciated the customer service we received at World Wide Motors. We never felt rushed or pressured (which is rare at a car dealership). I would highly recommend this Mercedes Dealership to anyone.

David Hollander

The World Wide team is the best. I have leased multiple cars over the past 25 years. The sales team is excellent. I have personally been leasing with salesperson Michael Poole for many years. He is bright, friendly, honest, and concerned that I get the car that I truly want and need. The World Wide service team is superb. Jerry Griffin and his staff and been there many, many times in times of need! My cars are "always" service promptly and correctly. This is a major plus for their car dealership. Love these guys!

Tammi Broadus

We have purchased numerous vehicles over the last 20+ years and this by far was the most pleasant purchasing experience ever! Chelsea Skiles took excellent care of us as we purchased our very first Mercedes-Benz. She was knowledgeable, patient, honest and kind. We greatly appreciate that!

Amanda Ezell

Eric Batt was awesome to work with on our purchase. No high pressure selling. A great deal and excellent service.

Nancy

Staff is amazing! Eric Batt & Mike Potter were exceptional! Love my car!

Laci Mullins

World Wide Motors 96th St. is in my opinion the best dealer in Indy! We have worked with Leo on 4 leases, and each time is better and better! He works so hard to get us the best possible deal. He was patient and understood what we wanted! We have been taking our vehicles to get serviced there since we purchased and the customer service is top notch! Michael Potter always take such good care of us and does everything he can to make sure we have the best possible experience!

Allen McClendon

I have purchased my last two vehicles from worldwide motors and have always been very please with the service from the beginning to the end, from sales to service. Leo is in outstanding employee that is very knowledgeable and have a heart to serve each and every customer, not only to his satisfaction back to the customers satisfaction. Leo is my first point of contact with any and every issue I may have and I am very pleased.

L Villa

We have been customers since 1999 and all our visits have been pleasant, comfortable experiences. Never pressured to complete a sale; information, questions, concerns capably addressed. Our sales representative has always been Michael Poole and cannot recommend him enough to contact if you are looking to buy or simply ask questions in general.