Reviews of Tom Wood Volvo (Car Concessionaire)

4620 E 96th St, Indianapolis, IN 46240, United States Located in: Tom Wood Automotive Group

Average Rating:

DESCRIPTION

We have all the information of people like you who used the products and services of Tom Wood Volvo (Car Concessionaire) near to the state of Indiana.

At the moment the business receives a score of 4.1 over 5 and this rating has been based on 27 reviews.

As you can read, its rating is quite high, and it's founded on a very high number of feddbacks, so we can think that the rating is quite credible. If people have bothered to evaluate when they are pleased with the business, is that it works.

As you know, we do not usually stop to place reviews when these are correct and we usually do it only if we've had a problem or incidence...

This Car Concessionaire corresponds to the category of Car dealer.

Where is Tom Wood Volvo?

REVIEWS OF Tom Wood Volvo IN Indiana

Stephanie Prince

Had a great experience with Tom Wood Volvo parts department. They were friendly, very knowledgeable and made sure I had everything to properly fix my vehicle.

Shriram Patel

According to Todd Biberdorf, if you don't buy the car today they can't help you because they are "busy." I felt like I was racial profiled because of my skin color, Todd didn't believe I had the money for the car. This happened twice to me, first time wanted to see the F-Type but was told if I wasn't going to buy it that day I should come another day because they are "busy" so I ended up getting spending my $90k budget somewhere else. This time I was told the same thing when I went to see the Volvo XC90, and I had a my Corvette parked right outside. At the end of the day I could spend my money elsewhere, in this business customer service is key and apparently Tom Wood lacks that. I will go spend my money somewhere else.

Greg Foote

I was looking for a specific vehicle priced within a specific range. I found what I was looking for at Tom Wood Volvo. This was the first time I had done business with them. I made an appointment with them and was very impressed with their sales people. I was also impressed with the way they had prepped the vehicle for my visit. If you are looking for a particular type of vehicle and it is available at a Tom Wood dealership, I would highly recommend talking with them. It was definitely worth the two hour drive to get a vehicle that I am very happy with.

Scott Morris

Over and over again, Too Wood Volvo service makes me glad I bought my cars there. Just got new tires and service done today. They fixed a faulty the pressure sensor, too. Excellent work at a fair price. Give them a chance to please you, too!

Daniel Galvin

This was my first time at this dealership as I am new to the area. My Service writer was Steve and he was great. Although the dealership was under construction they made accommodations in a mobile building for customer waiting room. The GM came in with Chick-fil-A, For the patrons and apologies for the incovience with the construction!! Firt class operation. Great customer appreciation on their part. I will be back!

Steve Bron

Quick drive in service to replace a light bulb. Matt ensures customers are well taken care of

David M. Rusk

After having a "certified" pre owned xc60 for four years now, I would recommend staying far away. I dropped over $2k in repairs in the first approximate year and had a few other issues that were brushed off like a faulty cigarette power outlet and bad catalytic converter. The bad catalytic wasn't even documented properly. The sad part is, all this poor customer service is documented and my bad treatment comes down to being ignored and just plain negligence on proper servicing. Heck, when I picked up my car after purchasing it, day 1, there was hail damage that had failed to be taken care of. All this from a luxury car dealer???? Volvo corporate isn't any better. Taking my case to them resulted in just as poor service. Danielle at Volvo USA even said that she/they were not going to talk about my poor service and lack of respect any more... I guess I'm going back to Subaru? Sheesh... Tom Wood Corporate, if you're reading this and the other reviews that are all consistent, you need to reach out to us and make things right, then tackle the poor customer service at the dealership .

Lisa Claghorn

The service department failed to attach the fuel line when repairing my vehicle. After gallons of gasoline poured all over the road, a stalled vehicle in traffic, a meeting with the fire department and a tow truck still no resolution. No car but I have an abundance of lies and run around from all management involved. The “management” team of Rick Andres, and Randy Bennett are the quintessential slime ball car people with whom the world dreads doing business. The only quality person was service writer. She immediately admitted fault and apologized. I hope she finds a more honest and dependable company to work for in the near future.

Alicia Perdue

Holly Hospel

I set up an appointment to pick up my new car at 11:00 am. I was promised it would be ready. It was not. A full hour later if was finally ready. Then the guy who was supposed to walk me though all the car's features couldn't; because he is "not an Apple". He passed me off to someone else to explain one part of pairing the Apple phone. When the second guy finished, the first never returned to finish the walk through. Pathetic service. Wonder why the car dealership business is struggling.

Kass W.

Took my mother N laws c70 to get routine maintenance, Steve the service advisor was thorough when I asked questions about her vehicle and the charges she would be receiving. The courteousy rental was comfortable as well. I expected to sit and wait for her car since it was not my vehicle. Thankfully, I was able to drive home and wait the 3-4 hours.

Clarence Todd

Bobby Mello

Phenomenal sales and service. I wouldn't dream of shopping anywhere else. Darrin Turner is a star of their sales staff. He's a straight shooter. We absolutely love our 2019 XC40 R-Design

Kim Flores

Chris Ploegman

This is our first experience purchasing a Volvo and James Kenjorski made it a pleasant experience! He and the detail department were particular helpful in removing road epoxy we had driven through shortly after our purchase. Now our car’s finish is perfect! Thank you James!

Thatchevyguy99 .

S K

Overall- a good experience at a car dealership where I wasn’t treated differently as a woman nor had cheap psychological sales tactics thrown at me (for the most part..but that comes with the territory). RT was helpful, knowledgeable and we didn’t feel rushed. Thanks!

Jerrod Carter

Michael A Terlep

My wife and I purchased an XC90 from Darrin. He was extremely helpful and easy to work with. From management to finance, everyone was easy going and not high pressure. We really enjoyed our experience and drove 150 miles to work with them over local dealers. We highly recommend working with Darrin, while everyone at that dealership was friendly and made an effort for conversation!

Nick Ostendorf

pretty mediocre

James Seth Johnson

Octavio Avila

Patti Ploss

Tom Wood Volvo was incredibly helpful. Everyone was very friendly and accommodating. My little Volvo convertible had many issues and needed a lot of work. They completed it in just a few days and called me with updates and suggestions for replacing parts before doing it to ensure I wanted things done. Thank you SO much for taking care of my car!

Rob Delaplane

Craig Overmyer

Mary helped me with a complicated issue. Also, she asked a mechanic to fix something at no charge!

Alexandre Polozoff

We have both our XC60s serviced here. A bit far out from downtown but the service is always good.

Edwin Lancaster

Business Hours of Tom Wood Volvo in Indiana

SUNDAY
CLOSED
MONDAY
7:30AM–8PM
TUESDAY
7:30AM–6PM
WEDNESDAY
7:30AM–6PM
THURSDAY
7:30AM–8PM
FRIDAY
7:30AM–6PM
SATURDAY
9AM–6PM

PHONE & WEBPAGE

Tom Wood Volvo en Indiana
View Phone Number
View WebPage

PICTURES






Others also saw
Omni Auto Sales
Omni Auto Sales
Car Concessionaire - Indiana

Car dealer

Napleton Volvo - Schererville
Napleton Volvo - Schererv...
Car Concessionaire - Indiana

Volvo dealer

Hare Honda
Hare Honda
Car Concessionaire - Indiana

Honda dealer

York Chevrolet Buick GMC
York Chevrolet Buick GMC
Car Concessionaire - Indiana

Car dealer

Dreyer & Reinbold BMW
Dreyer & Reinbold BMW
Car Concessionaire - Indiana

BMW dealer