Reviews of Tom Wood Ford (Car Concessionaire)

Bart Heldman

I've bought many vehicles over the years and had the best experience at Tom Wood Ford than I ever have at other dealerships. Didn't haggle about price and made a deal with my truck in a short amount of time. I highly recommend Tom Wood Ford to anyone purchasing a used car or truck! Thanks for the great experience.

Lillian Negron

My service person is wonderful. My needs are taken care of on a timely manner. She goes above and beyond to make sure eveything is done right.

Matt Janke

My past experience with the Quick Lanes center was positive, however my experience with the Ford service center was negative. My scheduled appointment in the morning was ignored and my car sat all day without being serviced. I was told if I wanted my car looked at, they needed to hold my car overnight. However, I was also told I would need to pay for my rental in the interim, because they hadn’t determined if my car needed service yet. I would not recommend the Ford service center

Robert Killigrew

I took my car in for an air bag recall and transmission service that required a free rental car. Work was completed in a timely manner and my car was washed and the gas tank was topped off to my surprise. Staff was friendly and seemed knowledgeable about the service that was done.

Mackenzie Tarble

I came in to have my oil changed and a set of new tires. I have to give a shoutout to Harley Meeker, he was the service advisor who worked with me through the whole thing. He was very patient, looked up exactly what tires I needed and was very professional. The technicians that worked on my Explorer were very quick and efficient. With all those things done, I was out in an hour and a half. And I didn’t have to deal with having tires shipped anywhere or any extra work. Harley also worked with me on tire pricing and we were able to figure how to save me a few dollars! Everyone I worked with there had a smile on their face and was very pleasant. I will definitely be going back for my next oil change and pending break pad change as well. Thanks to everyone at Tom Wood Ford for their outstanding technicians and customer service (especially Harley Meeker).

Austin Campbell

Long story short.... I pass every dealership from Seymour, IN to Fishers, IN just to get to Tom Wood! Staff is friendly, professional and most importantly they are knowledgeable!! I have had real bad experiences at other dealerships on both the sales and service side of things! That being said, after two vehicles from Tom Wood, and dealing with they’re excellent service staff, I’ll make that drive every time and never go anywhere else!

Bigbluecat22

Very knowledgeable about my and my wofes situation and willing to help out in any way

Joshua Williams

Zero stars if I could. I bought a 2010 Audi A4 from Tom Wood Ford in September of 2018. I was coerced into buying a $1500 warranty on bald $700 tires. I was lied to and deceived. I was told the warranty was not a warranty, but in fact, new tires and floor mats. On that basis I agreed to purchase the vehicle. 2 months later my mechanic discovered 6 broken control arms (from poor tires) and that my tires were “legally bald.” Before writing this I reached out to Mike Hume and Tom Wood Ford, where I was repeatedly sent to voicemail. I called and left voice messages only to have my call returned once. Eventually I ended on Tyler, the sales manager, who refused to help me in any fashion. My dad, his company, my mom, grandfather (who worked for Ford), and my company all have purchased vehicles from this dealership on a regular basis. I can assure them from the conversation I have had, that they will not receive business from my family or the company I work for. They did a good job of lying and cheating a 20 year old college kid to make a quick buck. It’s unfortunate it’s going to cost them a large buck in sales. I will be following up with Steve Berta (Investigations Team Leader with Indy Star). Save yourself some grief and do not purchase a car from this dealership.

Kelli Langel

Great experience. Very pleased with our 2019 Ford Explorer Sport. Corey our salesman did a fantastic job. Definitely will be traveling back to Tom Wood Ford for our future purchases.

Nancy Benjamin

They are underhanded and play dirty. I reserved a car. When I went to drive it the salesman said it was sold because a tech in the shop saw it. They have the right to take it away from a customer. I couldn’t believe it. I had a check in hand and told salesman I was buying it. I just wanted to test drive. I couldn’t get there till the afternoon. I was floored to say the least. I have bought my last 4 cars from this dealer and have never been treated so unfairly. I knew Tom Wood and he would be discussed.

Tom Carey

Great service with pick up and drop off! Searched records to cover warranty items, thorough repair after conscientious diagnosis, and stayed in touch throughout! Super satisfied

Justin Garrett

I came to Tom Wood Ford with a less than ideal situation. Not only were they accommodating, they helped me evaluate my options and worked with me in getting into the vehicle I was after. During the process everyone was super helpful in answering my questions. Besides a new vehicle, I even walked out with a better insurance policy, thanks to their in house agent’s guidance. Will definitely be considering them again for my future vehicle needs.

Alexis Toschlog

I recently purchased a vehicle from Tom Wood Ford. Initially the service was fine. I had looked at the website and had favorited a couple cars that they had on there lot, and was called by them a few minutes later to set up a time to come in and take a look. Which I did feel was convenient. However after getting to the actual lot the following day things were a little different. I felt extremely rushed throughout the entire process. Comments were even made back and forth between employees about getting me out of there faster. Not for my benefit for theirs. After getting the vehicle home some important key factors that I made extremely clear I wanted in the vehicle were not included. I’m extremely dissatisfied with this business and how every employee I have spoken to has handled this situation. I highly recommend staying as far away from any Tom Wood dealership as you can!

Amanda Beauchamp

Perfect customer service from dropping it off through completion of the work. Frequently updated me on the status of the work and they were price conscious in parts purchase. Would definitely recommend Tom Wood.

Gary Zellinger

Oil change was quick and fast, again they did not fill the windshield washer fluid, I thought this was included in the price.

Jerry Speer

Great bunch to deal with. Actually they found a better interest rate than we were pre- approved for.

Jody Delp

Very nice staff, needed vehicle very quickly. Worked with me but would have liked better finance option.

Kate Chargualaf

Service was super quick & it’s so easy to pull right in, walk up and get it serviced. I phoned ahead earlier in the week and they got me scheduled right away. All of it was flawless. Thank You!

Brian Edwards

Excellent Professional Service, knowledgeable assistance. I appreciate you're customer service on my vehicle request. Looking forward to keeping my vehicles being maintain With Tom Wood Ford. B.EdwServices

Greg Lutz

I got an oil change here and the staff was friendly and the waiting area was comfortable (no TV, which was glorious). It takes longer than a quick lube place, but they do more inspecting and they finish with a car wash.

Jillian Yee

My husband and I both had our cars worked on and they did a great job. The most impressive part was the customer service team! Thank you!

Scott Chinnici

Bought our company trucks here and the service has been fantastic.

Will Ditzler

Messed up service scheduling system where the scheduler does not know capacity. Dropped my car off for the afternoon and 2 days later was not even looked at. 25 cars in the waiting line. Took 3 days for oil change breaks and one repair with parts in stock. Nice people but poor communications and process.

Masin

Bought a car from Tom Wood Ford on the 18th of last month that would be July and I was told it had a oil change come To find out he didn’t get one .....that’s only disappointing thing about Tom Ford I can say other then that it was a great experience if you’re going to tell someone something has been done please make sure it’Has been done It would be nice if you guys give me my next oil change free yours truly DeAndre Glover

Blake Reynolds

Their service department is so friendly and has top notch service. As hard as this is to believe, I actually enjoy going. A+

Niles Fox

Dropped of car for recall service. Was promptly greeted and provided a curiosity Uber ride. Overall very satisfied with service I received.

Candace D. C.

Made an appointment for 11am with Tom Wood, car sat for 31hrs (granted not all were working hours) and it hadn’t been looked at. Every update I was told it hadn’t been looked at. Why did I make an appointment? I had to take PTO for my car to sit for over 24hrs. Dewayne was very nice and apologized for the delay. They were clearly overbooked. I picked up my car without having it serviced. Not my first bad experience with Tom Wood/QuickLane but unfortunately this was the “straw that broke the camels back”. I will not be back unless there is a recall. Sadly, I was all about Tom Wood until yesterday.

Aaron Thomas

Get overall experience! Mrs. Cherie was an excellent salesperson and helped me get the payments to where I ultimately wanted it to be at. Tyler, Hector, Clay were all great to work with as well! Great overall staff! I would definitely recommend this dealership to those in Indianapolis trying to buy a car!

Gordon Smith

They were very courteous and prompt the time that it took was very acceptable great job

Paul Martin

Great service even tho it's a little slow buying a car like 2 hours of paperwork but overall good place

Sierra McGinnis

Being able to text with the company made it very helpful to know what was happening every step. Since my car was going to be in the shop longer than expected, it was kind of them to rent me a rental car. I appreciated the step by step communication!

Chris Ryan

The true art of the deal is to find a mutually agreeable way that gets both parties most of what they want. For the first time ever, I was in a negative equity situation and my sales guy Mitch Tate worked with me to figure out a way to make a deal where they sell a car and I get out from under my old one in a way that won’t just kick the can down the road for the same thing to happen 3 years from now. The Mazda guys blew me off, and Mitch saw an opportunity and to his credit, worked it. Very pleased overall. A+

Jonathan Tellez

Horrible experience! Sale department was great, I guess because they want your money, but they are nice; however, the service department not so much. First they couldn't even put a piece of the door trim on my car correctly. I had to go back three times to get this done. Second when I took my car for a diagnostic they assumed I was gonna get it done there and when I went to pick it up they kept saying they didn't have the key and I needed to go back another day. The only reason I took it there was because I bought this car not even 20 days ago and it already broke down. They said they could not help me and that it was my problem for buying an used car. This place is not reliable. I bought a $25000 car that broke down two weeks after I bought it. Horrible cars. DONT BUY HERE.

Carl Ratliff

I came into the service dept for a routine oil change and some light warranty work on my 2019 Ford. My initial encounter with the service tech was poor. Erin was quite dismissive and wasn’t interested in my concerns about my car especially the warranty work. She didn’t take my name, or information down. She then escorted me to the quick oil change department and left. I was quite perplexed. I wanted to discuss my warranty concerns with my new car. The oil change service tech indicated that it was lunch time and that Erin was at lunch and unavailable. My oil was eventually changed and the warranty work completed and I was given an opportunity to discuss my displeasure with my initial encounter with Erin.

Audrey Crippin

I took my car in to the service center because I was having coolant issues. It turned out to be nothing more than an air bubble but the staff was very helpful throughout the process. They really went the extra mile and set me up with an Uber to get from work to the dealership when I needed to pick my car up.

Dennie Jones

My experience at Tom Wood Ford what's great mr. Ervin was a blessing I guess that's the reason why I keep coming back for the last 20 years thank you and hopefully I'll see you in the future be blessed

Glenn Moore

I had a great young salesman named Zach he help me on the way at every turn and he followed up to make sure I was happy or any questions so if you need help and not feel pressured for sale

QueenMeek Meek

I actually end up having great customer service when I go for any type of work. There is a coffee machine I love as well. It was a little cold inside the day I went due to the air being on with 50 degree weather.

Jordan Powell

Let me just say that this was the best buying experience ive ever had. No haggling over prices. Genuinely nice salesman, Bryan, was helpful and attentive and i wasnt held to sell me bells and whistles. Highly recommend to anyone looking to buy.

Xin Fu

A great experience to change my break pad in the service department. Sean did a good job to help me out with patient and nice explaining of everything.

Michael Head

I am very pleased with the service advisor, Maddie's effort to work with a resistant warranty company. She made multiple calls and demonstrated extreme persistance to ensure that the work was covered by the warranty. A thank you is also owed to the technician for identifying the root cause of my truck's failed spark plugs.

Tim Sutton

No attention to detail, horrible communication, they don’t listen. Really, just a horrible service organization.

Scott Van Houten

Fast, friendly service and a great price.

Rhonda Hayes

I needed a new car, but still was not sure what to get. I went to Tom wood Ford that morning. The receptionist were so professional and helpful at the front.My sales assistant was Mitchell, he was Very professional,good at his work, helpful and a careful listener. In hours I was out driving car! that I love love. I would recommend Mitchell Tate and Tom wood ford to all. Thank you Mitchell

Christine Beaty

Took longer than expected but everyone I dealt with were very professional and respectful. Communication was excellent! Quality of work excellent also.

Michael Baldwin

Fast efficient service. Great staff. I’ll wouldn’t trust my car with anyone else! Thank you Tom Wood for being Great!

Wish ComeTrue

We were so impressed with Isaiah, Cherie and the finance manager we had there. Very helpful and considerate. We will definitely be back in the future!

Steven Powers

Timely expert repair service. Well done.

Leanne Rose

Could not leave 0 stars. This was an experience from 5 years ago, so hopefully the "salesman" in question is fired by now. I had an appointment with a salesman, who even called a few hours before to confirm. I was on time, but the salesman was no where in sight. He came to his own appointment at least 20 minutes late. I was driven to their offsite lot(?) to test drive the car that I was interested in. When I kept pointing out all of the scratches on the doors, he lazily said that those would "be taken care of." This person did not try to engage me in conversation as I drove, and seemed reluctant to answer any of my questions. I was selling myself the car. Back at the dealership, when I inquired what I could receive for my current car(an admittedly old car), he actually laughed at me, and said "How much did you expect to get for that?" I ended up going to CarMax, where from the moment I stepped in the door, they were ON TIME, professional, and didn't treat me like a little girl. They also took my old car in trade, with smiles and NO condescension. I will never come to this place again.

Nick Hall

Service was incredible. They kept me up to date every step of the way. Got my car fixed fast and correctly. 2nd car I’ve bought from them and I’ll be back. They’ve taken good car of me for almost a decade now.

Joe Gilbert

Had to get new key fab for car. Took 2 days for them to program the keys - cost $580 (had to get two). On the way home I realized they did not include the valet key on the keychain and had to go back to get it. Please seemed mean and aggravated that I was trying to get a key fab - but, that’s needed to drive the car. We have a Honda and Toyota. Much different service perspective from those companies. Didn’t feel warm and fuzzy. Felt like i got taken advantage of and they were laughing after I was gone.

Philip Lopresto

Good service department. Handled my recall work on my Ford Edge with no issues. Even provided a rental since it was the first recall I had my car in for. Since it was in the shop for a few days, I was given updates every day on the status of my vehicle. Would consider this for regular maintenance as well since the customer service was great.

Beth Dodson

Timely turn around on oil change. Reviewed another situation and advised that they could not work on it but the dealership could. Did not burden us with unnecessary expense and the coupon we had was a bonus.

Ashley Zappia

Everyone I worked with was knowledgeable and friendly. They fixed my car faster than I had expected when I dropped it off. Called ahead for an appointment and had no hassle in getting things taken care of.

Austin Frerman

Tom Wood Ford is incredible. They provide great, accurate, and fast service. My car broke down and they quickly diagnosed the issue and solved it as well as providing clear communication about all of my options in terms of repair and car rental. Jessie is extremely kind and helpful, which is reflective of the entire experience at Tom Wood Ford.

Valerie Scherrer

Every time I have ever brought my car in to Tom Wood Ford for service it has been a fiasco. The last time I brought it in it was on a recall notice. I had an appointment at 9 AM on a Wednesday to drop my car off for a service that should have taken less than an hour and a half. They had my car until Friday at 2 PM. And I only got it back by 2pm because I got so upset with them. It was unbelievably inconsiderate of them to keep my car as long as they did while doing zero work on it (until the last minute). Note that I was in communication with them since Wednesday night trying to get my car back. They kept reassuring me that it was getting really close to being done… they were flat out lying to me. Obviously, they had not even begun to work on my car. Terrible customer service every time

valerie patterson

I was told I wasn’t approved for my loan. He pulled some strings to get it “approved,” but made my interest rates out the roof and did not tell me. Everything except that went well. Test drive was good, he was able to answer all my questions, etc. Just really bothered my mother and I that he didnt tell us some important information about billing.

Me D

Tom Wood Ford On 96th Street is an awesome place!! All the staff was nice and helpful. I mostly dealt with a staff member named Maddy. She kept me updated on everything and was super sweet. She is really good at her job. They made sure my car was safe before driving off the lot.

Eamon Fry

Had a great experience after bringing my car in for treatment. I worked with Erin throughout the process, and she demonstrated a great deal of care and concern to make sure I had the best experience possible. I would enjoy working with the dealership in the future!

Jeff Lewandowski

Purchase was fine. Service department blatently lied to me multiple times regarding repair to newly purchased vehicle. Would not return calls as they said they would. Sent my car to a different dealership to have the work done. Then refused to pay what that dealership was charging, and told me they will send it to a "aftermarket" shop to do the work. Cheap, cheap, cheap. Update... Received car back finally today. 7/2. Was dirty from greasy, sweaty hands all over glass and chrome trim, Headliner was not properly installed, hanging down in back. Overhead console is loose, and was returned with chip in windshield. Aftermarket rear camera was placed on cheap plastic license plate frame blocking the trunk lock so you can use the key. Absolutely THE worst service ever.

Dp Hughes

Quick attentive communications from Erin the service rep. Accurate diagnosis, quick work and attention to systems with a thorough inspection. I was asked my decision before performing the work. Great experience from friendly professional folks. IMPRESSIVE!!

Chad Butts

This is the second time we have used Tom Wood Ford over our usual Ford dealership. Unlike our now previous shop, Tom Wood was able to get our vehicle in the last minute of the day with a broken break line. After checking the issue I was offered such a generous price for the repair I went ahead and replaced my front breaks and rotors which they also did for a great price. During all of this the service department was very understanding and informative. The quality of work is outstanding. We live on the south side of Indy but we will be driving to 96th & Keystone Tom Wood Ford Service for our mechanic work for now on.

Janice Bell

Jordan made sure my vehicle was completed in a timely manner. He was very attentive.

Josh Williams

Zero stars if I could. I bought a 2010 Audi A4 from Tom Wood Ford in September of 2018. I was coerced into buying a $1500 warranty on bald $700 tires. I was lied to and deceived. I was told the warranty was not a warranty, but in fact, new tires and floor mats. On that basis I agreed to purchase the vehicle. 2 months later my mechanic discovered 6 broken control arms (from poor tires) and that my tires were “legally bald.” Before writing this I reached out to Mike Hume and Tom Wood Ford, where I was repeatedly sent to voicemail. I called and left voice messages only to have my call returned once. Eventually I ended on Tyler, the sales manager, who refused to help me in any fashion. My dad, his company, my mom, grandfather (who worked for Ford), and my company all have purchased vehicles from this dealership on a regular basis. I can assure them from the conversation I have had, that they will not receive business from my family or the company I work for. They did a good job of lying and cheating a 20 year old college kid to make a quick buck. It’s unfortunate it’s going to cost them a large buck in sales. I will be following up with Steve Berta (Investigations Team Leader with Indy Star). Save yourself some grief and do not purchase a car from this dealership.

Joseph and Katherine Lioy

Harley did a wonderful job helping us out while we waited for our vehicles to get oil changes. Offered us the complimentary car wash and even made an effort himself to take off the stickers of the dealership we purchased our cars at when we asked if at all possible if they'd remove them. He even went out with the de-greaser to take the adhesive off. Tom Wood Ford and Quick Lane will always be our go to for the customer service and quality of products and services provided.

Carla Neal

I’ve had the BEST experience buying a Ford Escape at Tom Wood Ford! A BIG Thank You to Ruben and Hector for your patience (and Snickers bar!) as I kept them long after closing time. I left the dealership feeling completely comfortable with my decision! Thanks again!

Makayla Chriss

Great customer service. Bill was my salesman and he was very knowledgeable

Martha Burke

Brad was wonderful in getting our car repaired and getting us back on the road home.

sid Nasty

Harley was amazing! He did everything and was very personable. The technician Jacob was fast and everything worked out great! Will definitely come back if I need any work done!

Stephanie Modglin

This is the second car that I have purchased from Tom Wood Ford. They are very nice and informative and the warranties hold very well.

Matt Lomax

This was my first visit to Tom Wood Ford Quick Lane Service Center with the F150 I recently purchased. This was a great experience. Harley, my service representative, was friendly and helpful in scheduling my services and helping keep my kids entertained during my wait. The truck came back clean and the vehicle report card I received with my “Works” service gives me a good snapshot of my vehicle’s condition. I’ll be back.

Stephanie Wright

I purchased a used vehicle. Before I purchased the car, i was told nothing was wrong with the car. After looking further into the vehicle , the check engine light was on, and the brakes were in horrible condition that was not safe to drive. Eric, the car salesman’s Guaranteed that if I purchased the vehicle, they would fix the brakes, and the sensor that caused the check engine light to appear. I agreed to the deal. I signed a contact that stated Tom Wood Ford would fix these repairs. When I tried scheduling the services, I was told that they could not find the contract stating this, luckily I kept a copy for myself. I scheduled the service not even a week later, and not the next day because they have to order a special part to fix the sensor. When I brought my car in, no one ordered the part even though I was told the part would be there by the time I brought my car in. I was also informed the only tech that could repair this sensor on my car was not even there. My brakes were fixed, but then I was told they could not fix the sensor, and they would call me to reschedule or transfer me to Penske dealership down the street. I called over 15 times to speak with Jordan , who works in the service side , who tried to help. Jordan was the only staff member that was pleasant to me. My calls were not returned back until I demanded to speak with Mike the service side manager. I had to leave two voice mails for him to call back. I felt once I bought the car, everyone washed their hands , and made me feel this was my problem. I was told that they would have Penske fix my sensor, they will call to schedule it, and then notify me. They Never called them. I ended up figuring out what sensor was needed, and call Penske myself to schedule the repair. I provided my written agreement with Tom Wood Ford , and they immediately worked me into their schedule, and fixed my car. At this point I washed my hands with Tom Wood Ford. When it came time to register my car plates, the BMV told me that Tom Wood Ford failed to register/ request title with my name . I was driving my car that was legally under someone else’s name . I was told by the staff at the BMV To not drive the car until Tom Wood Ford submits the title request. My plates just expired . I went back to Tom Wood Ford, and cried my eyes out. No one felt sorry or even apologized that they BROKE THE LAW , and failed to submit the title within the 45 day grace period. I stated since they broke the law , they should give me new temporary plates until they resolve the issue. I was told No, but they would follow up with the manager who submits for tittles. I am biracial , and I felt that once I bought my car they treated me like I was trash! I felt like most of the staff members looked down on me.I always remained pleasant and calm until the issue with the title. They refused to call me to follow up, I had to follow up daily to check the process of my title. I have bought 3 cars before, I have NEVER EVER been treated this way. I REFUSE to go back to TOM WOOD FORD, and I plan on publicly tell people my story so no one else goes through this.

Joseph Miller

The process of buying the car took an extreme amount of time. I bought the vehicle new and within 2 weeks the battery is absolutely shot and the service department has been absolutely terrible and difficult to work with for assistance in the matter. I love Ford, but not Tom Wood

Steve Sweitzer

Happy with repair but feel it should have been done under warranty. Both Wood and Spillman had looked at the problem while it was under warranty and didn’t find anything. As soon as the truck went out of warranty the running board motor went out. It would have cost me $1300 if I hadn’t purchased an extended warranty.

Sandi Richards

Great experience at Tom Wood Ford, as we were drop ins from Michigan en route to Florida in need of an oil change. Efficient and friendly staff in the service area. Thanks to Kim for her kindness!

Dawn Parham

Erin was a great advocate working with the 3rd party company that I have an extended warranty through - plus handled my car rental. Thanks Erin!

Richard Giddings

Fantastic service department. Up front with cost and any issues. I would definitely recommend for anyone looking for good and reasonably priced service to their vehicle.

Bryan Smith

Going here for service was fantastic. I had a recall fixed and they provided me with an Uber ride to and from work and also kept me up to date with text messages. It was great!

Ulises Cobian

Best service experience, deWayne Hudson best service advisor he was really helpful

Tammy Chriss

My daughter turned in her lease and ended up leasing another vehicle. Bill was very friendly and knowledgeable. Her experience was very positive and that made my husband and I comfortable to work with him. I was there to support my daughter and ended up getting a new car myself! Bill was patient and took his time to go through the features of my car. He wanted to make sure that we loved the vehicle and would continue to love it. He is personable and has a great sense of humor! I would recommend him to anyone! Our overall experience was great!

Dustin Haviland

Cherie Berry-Lamaster was an amazing help! She was able to find my wife and I exactly what we wanted. We love our Tom Wood Ford!

Lucille Taylor

My experience with services at Tom Wood Ford was AWESOME. The hospitality and timeline of service was great. My first visit but won't be my last. I will see you again for more services.

Michael Johnson

I called and ordered parts for my 2016 Explorer Sport that had a valve cover gasket leak. I told the parts department the year, make, model, and trim level of my car and told them I needed the gasket and new spark plugs. They told me they had both the gasket and plugs in stock. When I asked them to confirm the part number of the spark plugs he said SP-520. I told him that was incorrect and that it should be SP-534. He said okay and still gave me the wrong plugs. AND the wrong gasket.. they didn’t have it in stock naturally so I had my car torn apart with no parts. Left me stranded while my car was waiting on the correct parts they claimed to have the first time.

Adam Berning

The dealer is great to work with and timely to respond. Only downside I saw was we got one sales man we didn't like. You will have that anywhere though. Cherie and Bob were amazing to work with!

Eileen Prince

my experience at Tom Wood Ford was excellent. My experience with the central call center setting up this appointment was not the best. I was told that the replacement would take two or three hours. When I reach Tom Wood, I was told that it would take several days.my car is a 2010, and it was understood that the entire dashboard would have to be removed. The lady at the call center knew that my car was a 2010. She could have informed me of this when I made the appointment. If she did not know, she should have. Please make sure that the people you put on the front lines with the public are educated about what they are telling us. But Tom Wood itself was excellent.

Ruth Shoulders

Very friendly and knowledgeable personnel. Clean service area. Excellent work by service personnel. Car in great shape. Appreciated the list of things that i still need to attend to. I give them 5 stars out of 5

Scott

Final Update: Tom Wood Ford went above and beyond their obligations to ensure a positive outcome to my car buying experience. The Sales Team at Tom Wood displayed true accountability for both the products they sell as well as the service they deliver. I want to personally acknowledge Mitchell, Tyler, and Clay for their responsiveness and workability. It was absolutely my experience that Tom Wood is a dealership you can trust will do businesses fairly and respectfully. Thank you!

Jill Nalley

Very courteous, kept in communication fairly well. For a manufacturer warranty issue & oil change took over two weeks. Tried to upsell multiple repairs, being out of state not convenient at said time.

Carolyn Ruml

Greg made the process quick and easy.

Kesha Suggs

I am very pleased with the experience that I had at TW Ford in the purchase of my vehicle. The staff was very friendly and polite, they greeted me by my name as soon as I came through the door. I would like to thank salesman, Robert "RJ" Johnson, he was very patient with me in getting me into the vehicle that I wanted and continuously staying in contact with me to get me the vehicle that I wanted. I love my truck! Thank you again TW Ford staff!

Dianna Beck

We purchased a 2018 Ford Edge. I have to say and it might sound crazy but, we had a fantastic experience at Tom Wood Ford. The sales associate was more than helpful and made the experience a lot of fun. His name is Corey Long and I would definitely recommend him if you are in the market for a new car. He answered all of our questions and was very knowledgeable. Everyone we spoke to at this dealership were very helpful from the receptionist to the financial end of it. We had a very smooth and fun experience. I will recommend Corey Long and the entire staff at Tom Wood Ford to all of my friends in the future. Great experience!!

Ty Obenland

Great sales staff. Go above and beyond. Would definitely recommend. Keep up the good work guys.

Holly Jackson

This is the THIRD used Ford Fusion I’ve bought from Tom Wood Ford, so obviously I like the dealership. I shopped around at other dealerships for a Fusion, but ended up at Tom Wood due to the selection of Fusions available. While I heartily recommend the dealership to others, I do NOT recommend my salesman specifically (I will not name him here). He epitomized the “used car salesman” persona. Do yourself a favor and ask to speak with the Sales Manager directly to avoid the runaround and used car salesman spiel. The Sales Manager was highly professional and we worked out a deal in 5 minutes flat. As with any dealership, go in having done your research: have pre-approval, know the fair market rate for the car you’re looking to buy, as well as the fair market rate for your trade-in.

George Miller

Just purchased my third car from Tom Wood Ford. I had the best sales experience ever by a gentleman by the name of Jordan Taylor. He was very compassionate about my circumstance and assisted me with choosing a vehicle that I wanted in my price range and never once rushed me into make a decision on a vehicle instead he went through every last option that was available in that range. If you want a honest and down to earth salesmanship then Jordan Taylor is your man. He made my shopping experience awesome. I give Jordan Taylor four stars.

Lee Suwalski

Great customer service!!! I was from out of state, had a major problem. They got me in right away on a Saturday and solved my issue. Would recommend this dealership highly.

Nancy Bennington

I had an excellent experience at Tom Wood Ford in Indianapolis! The sales staff was extremely friendly and even more helpful! I hadn't bought a new car in quite a few years and had reservations about going onto a new car lot and having the "vultures" descend, but quite the opposite happened!! I had a great sales associate to find my perfect car and a great finance team who made my wishes come true! I love my new Fusion, it's exactly what I wanted at a great price! They even helped me find a better insurance deal for my new ride!! Most of all though, each and every one on the sales team treated me as if I were family and I couldn't have asked for a better experience. If you are looking for a new Ford vehicle, I would definitely recommend Tom Wood. They truly care about their customers and their satisfaction. Thank you Tom Wood!!!!

Latisha Valentine

I PURCHASED A CAR 9/7/2019 AND WITHIN A WEEK THE CAR TRANSMISSION LIGHT CAME ON. THEY SOLD ME THE CAR AS IS AND SAYS I NEED TO PAY FOR IT. I HAVE NOT EVEN HAD THIS CARE FOR 30 DAYS FOR TRANSMISSION ISSUE TO HAPPEN. NEEDLESS TO SAY I WILL BE GETTING A LAWYER TO SEE WHAT I CAN DO IN REGARDS TO THIS. WILL NOT RECOMMEND.

mick cunningham

I had my Ford Motorhome towed there because of a breakdown. I went to inspect the next day for any issues from towing. Towing service did an excellent job no nicks scratches or damage. Tom wood called a few days later and said it was repaired. Upon arrival the rear bumper was damaged as either someone hit it or they backed into something. They assured me it wasn’t them. Long story short they basically have refused to do anything about the damage. I will never buy or shop at anything to do with a Tom Wood Dealership. The repair they completed but failed to reattach the under panning in the front. When I heard a weird noise while driving home I pulled over and on the interstate reattached everything with zip ties. Thanks Tom Wood for making my next purchase easier. It won’t be at one of your facilities.

Family Email

This was not very costly and disappointing experience. It was/is not worthy of the one star I was forced to give in order to leave this review.

Lorna Thomas

Horrible experience. Will never have service work or do business here again. Poor communication throughout the time my vehicle was in for repair. Didn't order parts when they said they would, thus delaying the work. Didn't call to tell me status of my vehicle after stating they would let me know when it would be ready. I contacted the service manager and as I was on the phone with the manager, who stated the Service Advisor had called and left a message for me earlier that day (he hadn't), the Service Advisor called me and left a voice message that my vehicle was ready. Nice try. Went early to pick up my vehicle the next morning and as I was walking out the Service Advisor informs me that they were unable to detail my vehicle. They had it ten days!! This was something I stated was important to me and they didn't perform the work. Then to add insult to injury, when I get home, I find they have left discarded parts that they replaced in the vehicle. Complete disrespect and disregard towards any sort of customer care or satisfaction.

Fergal o'shea

Greg my salesman was very friendly and not at all pushy

Heather Lofton

Very nice experience here for my first visit. Every employee was nice & helpful. I was offered something to drink & the wait room was cozy. I had the Works service & was there for about 45 minutes. With 4-5 people ahead of me getting their cars serviced, I don’t think this was a bad wait time.

Mike Rowland

BEST PLACE ON EARTH! DO YOURSELF A FAVOR AND BUY WITH TOM WOOD!!! Professionalism starts when you open the the door!! You are first greeted by a pleasant front desk receptionist. The selling professional’s, Sales Managers, Finance Mangers... in my opinion are the TOP 1% in their respective fields. Simply OUTSTANDING, INCREDIBLE, PHENOMENAL. My experience at TOM WOOD FORD has been so AMAZING, I quickly forgot I was even at a car dealership, given the fact the people are so dedicated to providing you with WORLD- CLASS SERVICE. It started to remind me of the staff on a FIRST-CLASS flight or on an opulent cruise ship. Thanks a million Tyler(GSM), Ervin Scott(Top producer), Finance Management, Service Dept. I wish you all continued success. This was my first visit and it will not be the last. In my opinion, the people comprised within this organization set the BENCHMARK for excellence. Honestly, after this experience I will not be able to purchase my vehicles anywhere else, EVER. There is simply no substitute for the experience this 96th St. Dealership offers. Without question I am so glad I chose to do business here. The secret to your success is quite clear- SERVICE.

Natalie Denney

I was nervous about bringing my car in for a recall as I am in my twenties and have never done something like this before. I didn’t know what to expect, didn’t want to get charged for anything out of pocket, and had a bunch of questions. Mandy made my experience seamless and very enjoyable! Not only was she extremely pleasant and knowledgeable, but she never rushed me and went above-and-beyond! She greeted me with a warm smile and explained everything as we went. I had to be to work quickly and could not wait for a rental car so she gave me the option to have them Uber me to work. From there she sent me updates throughout the day to ease my state of mind and let me know what was going on. Then she sent me a link to have my Ubered back to their location to get my car. Again she greeted me warmly and thanked me for coming in. The gentleman who drove my car around to me politely addressed me and asked if I had time for them to wash my car. I was already extremely thankful for Tom Wood Ford’s customer service that the car wash was just a cherry on top! The gentleman also thanked me and wished me a lovely day. Upon leaving with my vehicle, I was ecstatic for my timely service and elated by the customer service. I highly recommend Tom Wood Ford of Fisher’s. 5/5

Selena Powell

I have to say Maddie at Tom Wood Ford Service department is the absolute BEST! She took over my job after it had been in the Service center for a week, and she went over and beyond what I expected. She kept me updated along the way with timeframes of parts coming in and with what I needed. As a single mom, money is extremely tight, and she helped me get the best price that I could deal with. I thought I had good service before, BUT nothing like she has given. In my line of work, reviews and referrals are important. Well because of her, I won’t go anywhere else and I will definitely recommend her to my clients, friends, and family. Thank you Maddie for making me feel like a valued customer...It means a lot!

Csilla Culves

I had to take my car in for repairs due to a recall, and the process was super easy! I scheduled an appointment, I dropped my car off, and they provided me a rental car at no cost. Two days later we switched cars and done! DeWayne was very nice and respectful and made everything easy and stress free!

Mike Love

Usually do my own repairs; however time was not available and chose Tom Wood Ford because near my work. Service department gave me a price and I authorized repairs. They did a good job.

Patty ward

Friendly and nice ppl.going out of there way to getting you a good deal on a new or use car I would Definitely go there again and tell my friends about this place.

Rahul Unnikrishnan

I got a 2019 mustang from tom wood ford indy. By far the best deal i got in the area. Shout out to Robert Johnson from sales, Michael Baldwin and Service team for making the car buying experience amazing!

Carol Leslie

I had an oil change that went very quickly! Friendly and professional staff!

Fredrick Dominy

Very friendly and knowledgeable folks running the show. Erin, in service, is super friendly, honest and will give you a square deal.

Vikas Venugopal

Great service from the Quick Lane guys. Bonus points becuase it was a Sunday when I blew a flat. I would definitely take my car here again.

James Green

5 stars would have been a possibility if 4 star level had been reached and the vehicle was completely clean and ready to go when I came in to pick it up. 4 stars if it had a full tank of gas and both key phobs had batteries and were working. 3 stars is what I feel is a good experience and is what I would rank what was my actual experience. Great (4 stars) or outstanding/excellent (5 stars) were possible, just not what I experienced. For reference: 2 stars would be a bad experience and 1 star would be a horrible experience.

Rami Ahmed

I’m a busy physician and I need a place that provides excellent service for busy professionals. We recently moved here and tried Tom Wood Ford for maintenance of my F-150 based off its previous excellent reviews. I was VERY impressed with the level of service and friendliness of the staff. I needed a loaner vehicle while my vehicle being repaired and they made the process seamless. Mandy was my service rep and was outstanding. I will definitely be a repeat customer.

Michael Witmer

What a ripoff, Asked to have key fob programmed to Smart junction box. Several days later, no call. called , they rushed it in and didn't even do what was asked. They sold us a key and programmed it. We got the vehicle back had to borrow a colleagues' scanner and program it ourselves. No communication, If they didn't understand what we wanted or why, a phone call would have made yhis issue go away. instead we were charged 271.00 for what was worth a 100.00. Amateurs.

Sara McGee

Extremely happy with the work they did on my vehicle. I originally took it back to the dealer I bought it from to be repaired where they told me the car was made defective and can't be fixed, so I took it to Tom Wood Ford in Carmel, IN, that same week where they assured me it would be fixed ASAP. They did this and was extremely nice and careful with my car as I left it there over the weekend and even allowed a technician to drive it home over night so he could experience the issue. The entire process of having my car repaired was easy and quick, not to mention that everyone in the service department is really friendly :) Will most definitely return!

Louis day

What's older lemon had to go up to $100 more in monthly car payment and then turn it in and get another car that's and it's $170 more than my original car and it was a 4-day process after losing my keys when they were supposed to be detailing it. Amber female service representative didn't know how to do her job and didn't want to do her job. The worst experiences buying vehicle.

Steven Johnson

Overall, personell service was great. I did buy an as is, used vehicle, but the team treated me and my family with great respect. My concern now is it has been less than 24 hours and my transmission light has come on and is flashing. Indicating a malfunction. I have not contacted them yet, but am sure there is nothing they can and will do for me. I believe that ,though, there is no warranty with this vehicle, but major issues that occur within a small window should be covered and owned by the previous owner. I will let everyone know how this experience pans out. So, I researched the issue and found out it may indicate a dirty air filter in this model year. I changed the filter and the light went out, immediately, and with no further problems. I would have to say , also that a sales rep. has tried to contact me after my initial post. However, with finding and fixing the issue so easily, I have not reached out to him. I would like to thank everyone and Tom Wood for their time and service.

tennille march

I’m so happy I went to Tom Wood Ford instead of another dealership. Mitchell Tate was alsome with me and my kids. It felt like one big family when I was being helped! I’m a mom of 5 and Mitchell made sure he found something nice but reasonable for my family. So next time come on out and visit Tom Wood Ford and ask for Mitchell Tate he will definitely take care of you!

DeAndre Glover

Believe it or not....Tom Wood Ford is the best dealership in Indianapolis ......they care about people who are trying to rebuild credit,and also keep there word .Excellent quality staff and excellent Quality cars and SUVs....... I would be proud to be part of this Dealership thanks Allie ,Bill,and Clay for your honesty and time.........96 street RULES

Dave Dennison

The service representative would not listen to my issue with a Ford recall. They were not concerned with my explanation and would not listen to or address my concerns. I had to talk with the manager after requesting his presence multiple times. I am concerned the airbag recall was not done correctly and that it might still be a danger.

David Carson

Great place to get your SUV, car or truck fixed. They are very professional with quality work. My SUV runs great.

John Mills

I've taken my car here several times for oil changes and have always had a pleasant experience. Most recently I came in for a routine oil change and after it was completed, my car was having difficulty idling. After they did some experimenting they finally figured out what the issue was. Not only did they stay late after they were closed to solve the issue, they didn't charge me a penny for the visit or even the oil change. Talk about great service! At Tom Wood Ford you know you will be treated greatly! Thanks!!

Erin Obenchain

I would highly recommend Tom Wood Ford to anyone after my experience there last Sunday. I had a flat tire and needed to travel home to Evansville. They were the only Ford Service center that was open on Sunday, so I didn't have high expectations. When I called, Brittany was very helpful. She found me a good price on a tire and told me to come on in. When I got there they had me in and out in no time. The customer service to not only me, but every person who came in, was like nothing I had ever experienced. They were friendly and helpful to everyone. They really helped to turn my weekend back around.

S. Bradford Dube

My wife and I had a very good experience at Tom Wood Ford and we are happy with our purchase. Ervin Scott was a breeze to work with, and they stayed past their time to get off just to get us taken care of. Thanks Tom Wood Ford! we will surely return for our next vehicle purchase.

Richard Higgins

Tom Wood Ford was amazing when I bought my Ford Flex! The whole process was very easy and comfortable. Eric Bradford was very professional and friendly. Clay with the financing made it a breeze to get through the signing. It truly was a great experience

Chris Pockette

Dewayne was very helpful and worked with me on some repairs to my car.

Cindy P

First off, I don’t believe I got a great deal. Second, they were fast to contact me before the deal was made. After the deal was made and I had an issue they never responded. Also, 2 months after the trade I was contacted by email stating I needed to obtain my trade title and send it to them. I also had fees stating I let my insurance lapse from the vehicle I traded. They already sold my trade in but it was still registered to me. I emailed them back and of course I got no reply. I also had to pay around $800 for my tags. I guess this was not included in title and tag fees.

Jon Sims

BUYERS BEWARE!!!!! I purchased a 2017 f350 from Tom Wood Ford a month ago. When I went to look at the truck I was showed a Carfax saying the truck was a 1 owner truck that had never been wrecked. After noticing a few things on the truck I got my own carfax. Turns out the truck has been wrecked and came from Canada. I called my salesman's Jordan, he told me that he remembers showing me the carfax and I need to come in and talk to a manager. I went in Saturday morning and talked to Tyler Shogren the general sales manager. He told me that he would do his best to make this right. Tyler Shogren called me back a few days later. Tyler informed me that the original carfax I was showed couldn't be found and that he couldn NOT do anything for me. I told Tyler Shogren and Jordan I wouldn't have bought the truck if I knew the truck had been wrecked and wasn't a local trade. This is my 3rd truck I've bought from Tom Wood Ford and going to be my last. I understand that people make mistakes but Tom Wood Ford is not willing to fix a mistake that was made on their part. So with this being said i would purchase from a dealership that is willing to stand behind what they sell. I've called Mark Hume 4 different times over 2 weeks and left him voicemails. I've never gotten a phone call back from him.

Debbie Zipes

Tom Wood Ford indianapolis is amazing! I’ve bought two cars from them and the manager and maintenance staff are top notch. Whenever I’ve needed any maintenance, they fix what I need quickly and effectively and go out of their way to make it as cost effective as possible. They have a nice quiet place to work if you have to wait for your car. The team is super friendly and helpful.

Ronald DeDiemar

First visit to Tom Wood for me...went in for new car first oil change plus an operational concern. First impression was too busy and somewhat disorganized. I had made a reservation for the oil change one week prior...I was asked if I had any other concerns...I explained my concern which was listed on the reservation confirmation. Upon arrival I was told that TW had too many cars ahead of me and I would need to leave mine "two or three days" for them to look at it. I got a bit perplexed and told the tech I wasn't able to do this and would need to go to a different dealer for help. This seemed to change things...I was taken to another Tech who was able to get my concern checked out and get the oil changed in under 1 1/2 hours...I went home happy. But what a rough start!

Joe Sibert

Great dealer, fair price and no run around. I made the salesman An offer and the deal was done.

David Zoller

Very quick service!! Everything went smoothly And I was treated very nicely!!

Karann Luckcuck

Great service, I felt, Jesse was honest.

Raymon Vanlanot

Nice people. Car serviced quickly. Costs were like most places for oil change. Thanks

c williams

Great dealership to work with. Started the car buying search elsewhere and realized I didn’t like the way that dealership was treating me so I contacted Tom Wood Ford. I set an appointment and 3 hours after that appointment I was driving away in my new truck. Michael Baldwin was a pleasure to work with and worked with me to get me to the terms I was hoping for on the new truck. Overall I am pleased with the professionalism I received from this dealership. I would buy from them again in the future. Thanks Tom Wood Ford.

Dave Wilks

Very professional service. The advisor found my rewards dollars and there was enough money so as there was no out of pocket for the oil change nor the included wash, which was excellent. Very happy with this and I will return.

Douglas Waldman

Car was done on time and done well. Appreciate gentleman that got the car to front to rerun it through Carwash on his own because storm blew a bunch of leaves and branches. The only negative is cashier too busy in her phone and I had to get her attention. A little bit more direction as far as where I pickup car etc. I think she thought I was a regular customer to the store. In addition my mom owned the car and purchased from your dealership but shortly passed away. I have owned the car for more than two years. Your dealership was insistent that paperwork had to go through in her name even though not her car. Just change the name when appointment set. Very goofy and uncomfortable. The cashier finally corrected it for me.

Vic

Went here to get my car serviced and had a faulty part replaced. The dealership and guest areas are incredibly clean and nice. The staff was excellent and very kind. I'm from the south and normally car centers are usually filled with rude and condescending workers but this place was great. A+

Matt Javit

Ive purchased more than one car from Tom Wood Ford and the service, professionalism, and overall courtesy is second-to-none. Grateful on how they treat us every time we show for service as well.

David Lewis

Allie is horrible, never ever ever buy a car from this arrogant subpar dealership

Jacob Netherton

Price point was great for oil change and inspection. Fairly quick work to get the recall airbag done. Downside was our car was covered in snow. Would have been nice to have that cleaned off or washed off before getting it. oil change light not reset and tire pressure was low.

phillip bamman

On Saturday, July 6th, I brought my trusty 2002 Ford Windstar into Tom Wood, without an appointment, in hopes that someone might be able to at least visually examine the brakes. Vibration in the pedal, a hard pedal, sponginess--all were warning signs that something was very wrong. When I arrived immediately learned that there was only one tech on duty, that there was a backlog of forty cars, and that someone might be able to see me the next week (or the week after that). I must have dome something worthwhile in previous life, because the service representative, Ms. Mandy May, took pity on our situation [the van is our only transport and brake these brakes issues were alarming]and said she could at least get the brake fluid changed and have the tech do a visual inspection of the system. Two hours later the tech, Dominic--who remembered us and our van from previous visits--reported that he had found the problem. It was a partially disconnected hose to the reservoir. He replaced an O-ring and tightened the connection. It was an elegant solution to what could have been a vastly more expensive proposition, and it was only possible because of his expertise, attention to detail, and meticulousness . My wife and I are both very grateful to Ms. May and Domininc. They represent the highest level of professional service, and Tom Wood is fortunate to have them. By the way, van now brakes beautifully. I guess we'll keep it a while longer. Thank you Ton Wood Ford! Phillip and Sherry Bamman Indianapolis Both

KeepItSimple

Bought my first Ford vehicle here in 2014. The salesman was great as well as their sales manager. Service is great and keeps the store running well. Unsure if I will buy another Ford in the future, but I'll keep an open mind about it. Not a fan of recalls, but not everything is bullet proof.

James Nelson

First time going to the Tom Wood Ford location. Outstanding service. In years of going to a Quick Lanes in Milwaukee and St. Louis never felt as appreciated as I was here. Outstanding work and not long of a wait either, even after I got there 30 minutes after they opened on a Saturday. Matt T did a great job.

Thomas Foley

Great service and people....Maddie was a super

Ann Gray (Staff)

Everyone is very nice and helpful. I just wish the car wash was used after service, as is promised. The last 2 services have been wonderful.

Mike Martin

Subpar service. Asked for oil change and tire rotation. Had complimentary oil change due to prior over charging (8 qts vs 6 required) and complimentary tire rotation since tires purchased at that location, yet was being charged $59+ for the service until I had service writer dig a little deeper into notes. Once he found the note, he zeroed out the invoice. Upon arriving at home I noticed the brake dust on front wheels was heavier than the back suggests they did not do the tire rotation as requested. No need to call me. I am going to use a different service other than Tom Wood Ford Quick Lane.

Jaime Whitlock

Our buying experience was a five star experience from beginning to end! We were there to browse and find out our options and even though we were there an hour and a half past close everyone was helpful, considerate of our children, and willing to go the extra mile. That's not always the case anymore but at Tom Wood Ford customer service definitely is a priority. You also really can't beat their Lifetime Power Train Warranty! Thanks to Mitchell & Clay for all the help!

Nikki Bell

You know I honestly thought you all were a HONEST dealership but that was a bold faced lie. Your so called “mechanics “ are awful and should be fired. You said they went through it and have no issues. Wouldn’t brakes be one of the first things to check? Cherie (our “sales” person

Ashley Eubank

If I could give this dealership ZERO stars I would! I was in contact with them for about 4 days about a vehicle. Today with us arriving with an APPOINTMENT, they told us walking in the door that the vehicle had already sold this morning. Now i was in touch with them this morning before driving 2hours away! They then proceeded to tell me that the woman I was in contact with is not aware of vehicles selling. If she has no clue about what vehicles sell then what's the point of her job??? Needless to say I highly suggest not to do business with this dealership!!!

Duane Fogleman

Service writer Dewayne was extremely helpful. Had no problems with work being done. Good experience.

Kevan Elliott

Frustrated here. Bought my 2017 F-150 here new and had a really good experience. I scheduled an appointment last week Friday @ 2PM for an oil change and look at my sync issues ( bluetooth and gps randomly not looking). As soon as I got there I was told they were backed up and would not be able to look at the sync issues that day. Ok fine, sucks but honest and it can happen even though I went thru the effort for an appointment. But it took 2 HOURS for my oil change. So my schedule bought me an end of the line oil change. I was told to drop the truck off this morning between 7-8am to look at sync issues. I got an uber to work from them, which is ok but no rental anymore?? So surprise they cant look at it today. So appointments don't matter nor do morning drop offs. And I buy an upper 50K vehicle here and I only get an uber and incredibly long wait that is likely going to be "resolved "by resetting sync and then letting them know if it happens again. Just not the experience I expect when spending this kind of money on a vehicle.

Patrick Skowronek

Mandy Mae made my visit stress free and pleasant.

Megan Spayd

Service was good and fast for my recall, and everyone I spoke with was very nice. I did have one issue where I was told by two people that the appointment would only take two hours or so, but when I callee the day of after waiting about that time, I called and was told these type of services usually take at least half a day, so that was a bit confusing. Overall great service though.

Glenn Smith

They made servicing my Ford Transit quick and affordable. Great service and friendly people. It’s worth fighting the construction.