Reviews of Sandman Brothers, Inc. (Car Concessionaire)

Robert Fox

Great deal on a used SUV

Carolyn Crouch

They have always treated me great. I went for an oil change and they were right on the scheduled time. I was in and out in no time at all.

John Keller

The body shop is superior

Mike Freeman

Personal service , everything a large dealer doesn't provide. Caring to their clients and community.

Jane L.

Did not address original issue after spending $1200. Issue not resolved and no resolution offered by service manager after multiple visits and $$ invested. Not interested in developing or keeping local clientele.

Angela Harvey

Efficient and effective repairs. Took care of our vehicle recall with very little hassle.

Larry Veerkamp

Service was great.

Brenda Isley

Always helpful and courtesy.

Julie Colombo

Couldn't ask for a better, more personable dealership to work with! Absolutely in love with my new car I purchased at Sandman Bros

Ron Meredith

Great work and people

Jason Varner

I purchased a 2011 Dodge Grand Caravan new from Sandman Brothers in January 2012. I really liked knowing I was supporting a smaller town car dealership and they had a specific model I was seeking (RT model). I would likely give the dealership a 4-5 star based upon my purchase at the point of sale. It was 3 years later the dealership earned a 1 star rating. The background. I purchased an extended warranty for 5 years or 75K mikes. I was told it was exactly the same as the factory warranty with a $100 deductible. I NEVER buy warranties, but because the RT model has SO many electronics, once I confirmed the warranty was OEM through Chrysler, I agreed to the purchase. Forward ahead to January 2015. I had a back-up camera that went out. It actually went out in Dec 2014, but because of the holidays and I did not get around to getting it fixed. With the exception of the $100 deductible, I was not worried about the timing. I had moved out of state since my purchase, so I had to go to my local Chrysler dealership. I will avoid all of the significant details (although if you heard the you would definitely not want to experience them), but I was told I did not have a warranty. After significant back and forth, Sandman indicated they made an error and it was never issued (remember, I am making multiple trips back and forth to the local dealership, making calls to Sandman, Chrysler, etc). They indicated they would get it corrected. Once corrected, I returned to my local dealership, only to be told the warranty only covered “parts essential to the operation of the vehicle” and the camera would NOT be covered. I called Sandman and Chrysler, and both confirmed it would not be covered. ***NOTE: If you are buying a factory warranty form Sandman and they advise it is the same as the factory warranty, that is NOT correct. IT ONLY COVERS PARTS ESSECTIAL TO THE OPERATION OF THE VEHICLE*** So my $550 camera repair was not covered. It was not considered “essential to the operation of the vehicle”. I was furious. I confirmed items such as the radio, navigation, etc all are NOT covered. That is why I bought this warranty and even had that conversation with my slaes rep at the time of purchase. I immediately asked for a cancellation of my warranty and a refund. Sandman drew out a significant number of interactions and initially appeared like they were working in my interest. Ultimately, they agreed only to reimburse less than 50% of my incurred fees. I did not want anything extra, just a refund of my warranty. I was not looking for anything else for the repairs, my time, etc. Ultimately, I had to go to small claims to obtain a judgement against Sandman for the warranty cost and court costs. They are now refusing to acknowledge the judgement and I am forced to incur additional expenses to pursue the recovery my warranty cost and out of pocket court costs. I highly recommend you read the fine print. Here is a last good one. I could not read the fine print because the warranty was not issued for 3 years post sale. The failure to issue the warranty and the verbal misrepresentation of the warranty was the basis of my small claim suit. I told one of the owners of Sandman, I did not want to cause any problems for them. Although I would never return, I still loved the idea of some smaller town dealerships still being around. It kind of like a mom and pop restaurant vs a chain thing for me. I would have been far better off going with one of the mega dealerships in Indianapolis. In the end, at least with a Big Mac you know what you are getting. I found out the hard way here.

Marilyn Thorson

Good fast service.. Friendly staff.

Mike French

great customer service......parts alittle pricey, but all dealerships are. helpful, pleasant to deal with....

Nathaniel holdren

Good

Donald Osak

Verry helpful staff

Brian Booth

Great customer service and very friendly with a small town feel.

Amy Jo Siebert

Always fast and efficient with great customer service!

Denise Bourbeau

great service. excellent customer care.

Drake For America

Car buying is never easy no matter who you are! Doing business with Sandman Brothers was one of the best choices my wife and I ever made. I appreciated being spoken to and not at like I have been in the past with other Auto Dealers and their Salesman, our Salesman Ron was friendly and spoke to us with Respect! Even the Finance Manager was Fun to speak and joke around with. I look forward to doing business again there when it comes to Oil Changes, Tire Service, and when my wife is looking for a new ride! Thanks again Sandman Brothers for all you do! Cheers, The Drakes!

Adam Clayton

Took care of a recall issue. Quick and professional.

Mike brown

Great service department

Robert Clark

Gets the appointment done in record time.

Richard Logan

Easy to schedule appointment, work is done on time and everyone is great to work with.

Elizabeth Ann Stevens

Didn't know what they was doing repairing anything on the vehicles.

Michelle Morrow

Best body shop around. Very dependable and very nice employees.

Chad McClellan

This is a local long-established Car Dealer in town. They sell several different brands of automobiles, both new and used. They are a Cadillac dealer, Jeep dealer, and Dodge dealer. They are a smaller lot but they try to keep a good selection of newer vehicles in a price range affordable to most people. They can help you with financing and give you a decent amount for your trade in. They also have a repair shop in the rear of their building and a body shop. The salesman I have spoken to seem nice and knowledgeable about the vehicles, and not overly pushy, and not trying to pressure you into a deal.

Steve Freeman

Very helpful

Lucas Mattix

Poor work quality

larry tolbert

Awesome service

David Eastes

A pleasant car buying experience. How often does that happen? Friendly staff. Good selection of vehicles. And Vespas!

Robert Stewart

Always a good experience.

Clairetta Lee Bolyard

Went to purchase a car and got one !!!!!!!

Timothy Green

Greg Gerline is awesome

Valerie Tillison

Service was great!