Reviews of Ray Skillman Westside Auto Mall (Car Concessionaire)

Traci Horner

I had an absolutely wonderful experience here and am very happy with my purchase. I’m going through a divorce and needed to trade in my vehicle to get a vehicle in my own name. I had tried to purchase through two different dealerships and was denied financing. I contacted Ray Skillman Westside Auto Mall and worked with Barry who was able to get me financed for a brand new Mazda3. My salesperson Adam was amazing, and he really took his time in showing me the vehicle and making sure I was completely satisfied with my purchase. I felt as if I was dealing with good friends and family. I am a very satisfied customer and absolutely love my new Mazda :)

Cheryl Parrott

I did extensive online research. Ray Skillman has a simple website to find and price vehicles. I was very pleased with every staff member I dealt with. Friendly, not overly pushy, and very knowledgeable. I am very pleased with my used car buying experience!!

Nick Segar

Everyone at Ray Skillman was excellent. Highly recommend their service.

Travis Necessary

Great experience and somewhat quick. Only thing that I could’ve done without was the insurance quoting through them. A little long to get into the financial office but they were just busy.

Laura Karles

Had to have tge brake light replaced and a couple of bulbs were burnt out. As always, they take good care of my car. Thanks!

Josh Belcher

Brad Eckmeyer and the whole team made the car buying experience very easy and a pleasure.

Renise Flagg

I tell you Chris who took care of me made me feel like the luckiest girl on Earth. I tell you they treat to they customer's with love and friendlyness. I will definitely be back for my oil change again..

Alexandra Hayes

Brought my vehicle in to be serviced. Great customer service and quality work. They even called and notified me that there were 3 recalls on my vehicle and offered to take care of them immediately. I had taken my car for service in another state twice in the last six months and nothing was mentioned. Grateful for the staff and appreciate the great service.

DeeDee Voong

Caleb went above and beyond to help me find the right car! It was a terrific experience from someone who is very personal and professional at the same time who treated me like a real person and not another number! Love my new car and enjoying the comfy rides!

Bill Storey

Jami and James took really good care of us. Had a flat tire and needed it to get fixed ASAP. Called trusted Jami and got an appointment the next morning. James texted a couple of pics of the cause of the flat and a new tire was put on by end of the work day... If it wasn't for Jami we'd be stuck and likely overpaying. Warranties are good people!!!

Gini Wodock

A pleasant surprise to have a 1PM appt., and they took my car as soon as I arrived, did my 30,000 mile maintenance work, plus changed a bad tire from a pothole I hit the day before, and rotated my tires, all within about 1 hour! Staff was pleasant, and they provide a nice waiting room for their customers.

Bill Lantz

Only stopped in to look at the car, but before I knew it I was buying. Only because the people were great.

chnkymnky02 .

I know i bought a used vehicle with 150k miles on it, but to find a brake caliper sticking after 400 miles or so shouldn't have happened. It had been frozen for quite some time. Now, just over a month later, starter has went out. Seriously doubt if there was a thorough inspection done or it would have been found. Not happy with the mechanical condition of my used car coming from a big dealership. Sales process was went smooth. I was told that they had to put a new control arm on the vehicle, but that was just a sales tactic lie. No new control arm was installed.

Katherine Hinkle

The people here are professional, understanding, and cheaper than what I was quoted elsewhere. They got me in and out quickly after I destroyed a rim and tire on a pothole and were able to salvage both, saving me quite a bit of money. They also price matched a hubcap that I was able to find cheaper online. Great service and quick repair. I'll definitely be going back to the dealer next time I have any issue with my Hyundai.

Shannon Gilbert

I really liked the fast and friendly service. My truck was ready at the estimated time!!!

Camay Davis

Overall, I had an amazing experience. Specifically with my own personal salesmen, Mike Browning. I’m definitely starting to become a loyal customer.

Stephanie O'Sullivan

Very personable and attentive for you to have a great experience! We love our new Mazda.

Jim Callahan

I had lost air in my tire and I brought my car in without an appt and the service dept and they looked at my issue. It turned out that the tire would have to be replaced and the cost was more than I was able to pay at that time. Chris Kelly took care of me, since I only had the car for 3 days. I was very pleased at the way I was treated. I have bought my last 3 cards from Ray Skillman and all my service work I had done here. It is because of the quality of service I continue to experience. WELL DONE!

Dave Handler

My experience here was pressure free, and anything within reason is a doable thing. So in another 10 years when I need a new car I know where I'm going! After a year of being a Ray Skillman customer the one word I can think of is consistency! I've been treated the same, have had the same standard of service and have felt like a valued customer!

Robert Russell

While there were a few people ahead of us for financing, the staff made sure that we were comfortable, and explained our options after having to trade in our car. Got a 2018 Mazda 3 with the features I wanted and the milage was very low. Adam did a great job in working with us and keeping us informed of what was happening. My sister-in-law had a great car-buying experience with them in 2016, and they did not disappoint again this time. I will definitely go back when I need my next car.

Ben Breman

Fantastic, honest, friendly service staff. Waiting room is comfortable.

Scott Livingston

Austin Havener is the greatest guy ever! He is not pushy, actually listens to what you say, tries to get you into the car that you LOVE. Boy do I LOVE my new Veloster. A big shout out goes to Chance Aubrey as well, he went over all the details of the loan and got me into the vehicle at a price I was comfortable with. All in all an excellent experience. I would gladly go back when it’s time for me to get another vehicle.

Kelsey Large

They take good care of my car, but the past two times I've made an appointment for tire rotation and oil change the mechanic has come in with a list of extra repairs. I typically have my tires rotated and oil changed every 5,000 miles. Ray Skillman Auto set my Mitsubishi to beep and say Routine Maintenance Required after just 3,000 miles. While I'm sure these repairs could help my car out, the cost has been over $250 each time. I do not know anything about cars and finding someone to help me decide which repairs and maintenance is required over optional repair and maintenance would be preferred. I'll be finding a mechanic that doesn't try to upsell me every 3,000 miles.

Jakesha Downer

I wanted to take this time to show my appreciation to Caleb for being very professional, knowledgeable, patient , and honest with helping me make a decision on my vehicle this past weekend. I enjoyed the time we took on the test drive getting to know the car. I love my car and I think I made a great decision driving away with the help from Caleb. I also want to give a special thanks to Tim, the finance manager, for researching and finding the best warranty for me. He also made the process quick and easy. It was a pleasure doing business with the team at Ray Skillman Westside Auto Mall because everyone was nice, friendly, and well mannered. Thanks

Jermaine Fears

Great experience overall. They really listen to what type of vehicle I wanted and didn't pressure me into something else just to get a deal. Most importantly I got the car I wanted and am very pleased...

amanda pryor

The worse service ever. They are your normal car salesman and finance staff lie and unwilling to help. Financed a car with all kinds of promises to fix items and once paperwork was signed and I drove off lot. No one wanted to fix the issues promised and when I went to GM he was rude and unhelpful as well. I signed up for auto pay and one week they would pull the payment out and then the next week there was some B.S. excuse why they could not but the would auto debt out of my account after that. The staff doesn't seem to know what they are doing when it comes to this dealership . I do not recommend anyone going here

Azeem Ashraf

Not a pleasant experience - They lack basic customer support ethics. After a confirmed appointment, I drive from 50 miles, only to find the car I was interested in has been committed to some one else. Affording a simple 20 cent courteousy call would have saved me 4 hours! not to mention disappointment.

Brian Wortman

Bought a barely-used 2018 Sonata for what I think was a very reasonable price. Friendly staff. Never felt pushed. What's more, our salesman, Henry, helped us get our XM antenna cover repaired after it fell off on our drive home from the dealership. Would I buy from them again? Yes.

Kathy Johnson

Service Tech, Darren, went above and beyond by personally dropping me off at home while my car was being serviced.

Dedrick Harrison

They did their homework before I came in. Did not waste my time or try to sell me something I did not want. Very personable people. Pleasant experience.

Suga Wainwright

Update 3-4-19 Please REMOVE US FROM ALL MAILING LIST!! I TRY TO CATCH THOSE LIES YOU KEEP MAILING TO MY HUSBAND!! HE THINKS THERE REAL. AND I TELL HIM THERE BULL

Russell St. Germain

Ray Skillman Westside KIA is my favorite dealership. The people are great and the service department does excellent work.

BUCK MAN

Great people great place

Debbie M

I traveled 2 hours to purchase a lightly used Hyundai Elantra from this dealership after talking to Bobby on the phone. The car was exactly as described online and in the pictures. We came to a very reasonable price agreement over the phone and when I got there, the deal was exactly as he told me over the phone. I also spoke with Luke at the dealership while getting the paperwork done. He was extremely knowledgeable about the car and answered all my questions. They quickly got my paperwork done and I was on the road back home within an hour. I would highly recommend this dealership and it saved me about $2,000 and got me a lower interest rate which makes the 2 hour drive worth it.

Paul South

We had an excellent experience with the entire staff at Ray Skillman Kia West. Everyone involved did a great job, Bryan Schoch, Nathaniel S., Bobby D., Dave Canary and Dorsey Bail all worked together to create a seamless and simple purchase on our 2018 Kia Sedona SXL, much thanks guys-we will definitely be back in the future!

andrew Smokey

Mom was sold a car its was fair and they gave free oil changes of a year not bad but not great

Megan King

Seth Moreno made sure we were well taken care of. We were able to test drive the different vehicles we were interested in. They made sure that we were able to walk out of there with something we wanted and liked despite my current credit situation. I bought my first car from a Ray Skillman dealership and now I have my bought a second car from one and the service and how I was treated remained the same at both locations.

Webster Peterson

Seth Moreno took the stress away from buying a vehicle. Seth was very professional and explained the vehicle specs so I could make decisions. Seth also explained each step in the purchase process. Overall I was relaxed and actually enjoyed my visit. Very happy with my new 2018 Mazda6 Sport. My 10th Mazda...

Mandi McNeer

Wonderful customer service as always, I can’t recommend this dealership more!! I didn’t buy my CX-5 there (wished I had) but do get all my service done there. Extremely friendly staff and they are very honest with their recommended care of your vehicle.

Catherine Carver

Just so friendly and helpful and they won’t pressure you into extra work! They’ll tell you the truth about what needs done and what can wait, etc. I made sure to tell James how wonderful he is and I will never take my car anywhere else! Thanks all for being so wonderful!!

MICHAEL WILLIAMS

I will definitely recommend Ray Skillman Westside auto. Great car buying experience.

Jeff Leonard

Great KIA service visit!!! Much thanks to Lindsey!!! Gave us a loaner, called us when our car was ready. No problems whatsoever. A turbo actuator crapped on our 2014 Optima. I bought the extended warranty so it was covered. Yippy! Maybe could have put our car through the wash since it was there for 5 days, but the car is fixed so we were thrilled. Thanks again and keep up the good work!!! Jeff & Len

Brittany Wolford

This was the best experience I have ever had at a car dealership. I own a new Mazda cx-5 and went to get an oil change and the staff were welcoming, talkative, and friendly. They were so personable and made my experience incredibly enjoyable. I drive 45 minutes to get there when I had a dealership closer, but will never go to a different one because of how well I was treated. James was so helpful, courteous, and funny. My boyfriend and I had a great conversation with an awesome employee who we believe is named Caleb. He helped make waiting 45 min for an oil change feel like 5 minutes.

Amanda McGowan

Austin was amazing and took care of my needs (and wants). He was amazing to work with and i look forward in working with him again.

J M

Whenever i have any problems with my car they always make sure its fixed, and that i am happy with the service. I have nothing but good things to say about their service department as well as the collision center. I have always been treated well at both places.

Valley Girl

Go to Ray Skillman, if you need a new or used vehicle!!!!! They will do their best to get you approved for financing. They really do have a great team here and everyone was courteous, kind and helpful. Ray Skillman is definitely #1 in my book. My team was superb and that was Austin, Terry, Brian and Sabath. Everyone went above and beyond for me and all I can say is "WOW" and I'm so grateful and thankful.Thank you very much, everyone at Ray Skillman!!!!!!!!!!!!

Cathy Sparks

Everyone is so pleasant and willing to help.

Diana Harris

Customer services was very nice and patiencent. They always tell us if something needs to be fixed that wasn’t expected before doing it. They even left a nice touch with a card and mints when I return to my car at the end of services.

Danny Lynch

Great service at the Kia service location. Jami is the most personable representation of their group, always a pleasure to come back. I tend to work at their small work desks while waiting on service

dinah reese

Worst experience ever. Definitely Trump supporters if you have less than perfect credit I do not recommend going to this place and going to give me the runaround they going to run your credit and then when you come back they going to say they can’t but you want to Coke because guess what they want more money down they gave me the runaround where is the spirit ever don’t go here

Kimberly Minniear

Great customer service and smoothest purchase transaction we have ever experienced. Thank you, The Minniear’s

Chris Hull

Very friendly and cordial. Kept me posted on what was going on. It'll make me come back! :)

TMAC Mac

Our salesman Sabath hooked us up on a new car but our finance man, Bim ran the numbers and got us a great payment and options package.

Trunnis Goggins

Great job by the sales and finance staff. Very stress free experience. Thank you

Karen Williams

I always get good service. People very friendly.

Thomas Bailey

Our salesman Rockland Lay was by far the best salesman we have ever dealt with.

Monica Lunderman

I tried Ray Skillman on Shadeland but their customer service was horrible. I wanted to still use Ray Stillman due to their reputation and referrals so I decided to take a chance on the west side and they were great! I test drove a few cars and decided on a car that was in Avon. They had it delivered, cleaned and gassed up, ready to go in 1 day! Paperwork had to be redone a few times (1 issue my fault) but they worked hard to get me in the vehicle I wanted with a great warranty. Brad and Bryan were so helpful. They're good people, I didn't feel pressured and I truly appreciate that. They seemed genuinely happy to help and you don't get that kind of service too much anymore. So far, so good but I love my car!!

Catherine Jones

I worked with Seth. He was a wealth of knowledge. Very patient with me not a pressure sales person. Great experience.

Tina Taylor

I want to give a shout out to Austin Burns. He has helped us with purchasing our last 5 vehicles over the past several years! Austin has always provided excellent and personal customer care in helping us pick the right vehicle for our needs. Each time he has gone above and beyond to assist in every way from the time we enter the dealership until we drive off happily in our new vehicle. Austin, you are the best at what you do. We appreciate you!! We will see you again when we're ready for an upgrade on one of our vehicles. Take care :-) Also, we recently had our Mitsubishi Outlander Sport in for the first oil change. There was a leak in one of the tires due to a piece of metal we must have run over. The gentleman that handled our service request was very kind and the experience was perfect. Many thanks to all the Ray Skillman West Auto Mall staff for your awesome customer service! Regards, Tina and Kenny Taylor

Mycah Demery

Sabath and Bim are the greatest! They helped me buy my first car and took car of me. Low miles, low monthly note. I HIGHLY RECOMMEND them and Ray Skillman. Best experience ever. THANK YOU.

Shannon Stumpf

Ray Skillman is a dishonest dealership, they pray on those that are struggling, and once they con them into a car, they leave them with a lemon. Now, it wasn't Ray Skillman that sold the car, but the salesman that did represents him so its the same. They don't stand behind there cars, and leave you struggling to figure out how to get the car your stuck with fixed, even though you've only had it for a short time. And to make matters worse, you find out they knew about the problems before they sold you the car. I wouldn't deal with them if you want someone you can trust, they will leave you hanging.

Annette S

Fast and great service! Jamie, girl at the service center is fantastic. Go check them out!

Shawna Grouns

Customer service from what I’m reading is great as long as you are the paying customer. Please avoid using the collision center if an insurance company is paying the bill. Really disappointed with our experience and will be posting this where ever I can do a review on RaySkillman collision. We used your shop as it was a Nationwide insurance approved shop. It was made clear that no one was concerned at all about customer service throughout the weeks it took for an accident far more minor than most. Rude and uncaring. It was clear that nationwide was the customer not my husband and I. Besides the unacceptable length of time it took and 3 separate dates given that work would be completed there was an issues that wasn’t present before getting hit. A loud noise under the hood and a shaking when going over 50 and when slowing down. Keith couldn’t be bothered when trying to talk to him about it twice. We were told it was unrelated to getting rear ended yet the place that we paid out of pocket to complete the repairs disagreed. After leaving the shop we had to pay an additional $500 elsewhere for repairs so that we could safely drive our vehicle. Very disappointing. I will be telling everyone I can to avoid using your collision shop because your shop doesn’t care about the people who own the cars it is repairing when insurance is paying and I won’t stop posting until something is done to rectify the situation! I will be happy to update my reviews if the situation is made right. In the meantime please beware, this shop was happy to let us drive off the lot with damaged motor mounts to the point that the engine could have fallen out at any time!

Steven Whitfield

Great service, friendly staff, very detailed and solid work.. Will return!

Danielle Schneider

Chris is great! He not only was able to get me an appointment on the only day that worked with my busy schedul but he also made sure I knew that one of my break lights was out. Chris and his team always go above and beyond and I really appreciate it!

Shirley Strayhorn

Over the years, I have been to several car dealer. I have to say, this was the best choice I have experienced. I never had any car dealer take the time to explain everything about my new purchase. If you are looking for a car, this is the place to go.

Hayleigh Kanzler

Great service. Very friendly, knowledgeable, and helpful! I will be returning

Joe Proctor

The check in process was spot on with their initial assessment of the issue. I was able to enjoy a leisurely stroll through the showroom as well as getting to watch some X-Files on TV while enjoying some cookies and coffee. The wait time was less than predicted and the checkout process was as efficient as check in. This has become my expectation from this dealership since they have set the bar so high on previous visits.

Rachelle Thompson

They illegally repossessed my car even though all my payments were up to date plus they damaged the hell out of it and cause me to miss work almost losing my job because of them.

keesha harris

My experience from start to finish was awesome. Very attentive, listened, answered all questions, even the ones i didn't think to ask. Lorne, Terry, Sabath and Bim I can't thank you all enough for your professionalism and great sense of humor. It was business and fun. I was nervous because this is the first time i bought a NEW car but they made it so smooth and easy. Im grateful for there help. Best experience ever!!!!! Thank you!

Michael Durham

Another great place for car shopping. Helpful staff, and they had a good selection of used cars. Just didn't have what we was looking for.

Melanie Foust

Outstanding, friendly service. Reasonable prices. Defies the stereotype of dealerships being rude/expensive. I take my Kia here first!

Timothy Sizemore

Quick and efficient service. Service representatives were very friendly and helpful.

MICHELLE HENRICHS

We have purchased 2 brand new cars and we will never go to another dealership! Great people!

Olivia Smarz

Service was very helpful. The repairs on my car are a work in progress, so I will definitely return. Thank you.

Kevin Lock

This dealership is lacking on customer service skills! I called to inquiry about a vehicle to ensure they had it on the lot, before I made the 3 hour drive. Spoke with Clay and he advised he would call me back in 5 mins. After a couple hours, without a response, I called back. Spoke with Andrew and he told me he would call me in 5-10 mins. Never did! If the car was unavailable that is fine, just say that. They have lost the business! We will go to a their competitors who is willing to make a sale and who has amazing customer service! Response to the owner: I tested the number again this morning and it's clearly Ray Skillman on the other end. I would never leave a comment unless I had 100 percent facts.

Andrew Farley

Photos of the vehicle I inquired about and had arranged a 7 hour car ride to pick up were disastrously misleading. The pictures on the website conveniently left out a terrible blemish on the back drivers side quarter panel. After driving 7 hours to purchase this vehicle I was disturbed at the desscrepency between what was advertised and what I came to see at the dealership. An employee came out looking to help us and summoned a manager. This manager was bullish, confrontational and insistent that the false advertising on their website was not misleading or dishonest at all. If you value accurate advertising or representation i do not recommend paying this business a visit whatsoever. Do not waste your time getting duped by these crooks, you will not like the outcome.

Megs Parker

I have mixed feelings about the location out south. First I had a great experience over all, financed two automobiles with them and I am please with both of them. And there service department is great. The downside was they switched my registered plates from my old vehicle to my newly purchased one (I assumed since it was done by the dealer that it was okay). They did not give me a paper tag. I got pulled over for falsified plates and was told by the police officer that I should have registered my vehicle within 30 days however the document I signed at the dealership commits to getting them to you in 45 days and yep I was ticketed for not having my vehicle registered as well. Also I referred my son, he filled out an app online; never got a follow up.

Ryan Murphy

The crew at Ray Skillman Westside Automall Hyundai are great and take care of anything I need. It’s always a pleasure when I go there.

Luis Gierbolini

They are always helpful, fair and honest. I bring my Soernto there to do all my maintenance for my vehicle.

Edgar Perez

Courteous and very attentive to your needs.

Deandra Flowers

I purchased a car in the buy here pay here department at the Ray Skillman West Side Auto Mall. I ended up in the service department 8 times in the first two months. Every attempt was made my the service manager (Patrick) and buy here pay here manager (Theresa) to fix the issues on the car. The only concern I had, was how long were we going to go through the vicious cycle before I was able to be confident in the car I purchased. Theresa and Patrick listened to every concern and tried their best to rectify all the issues. It took a while but finally Theresa provided a very pleasing solution to the issue. I am very please now and would recommend the lot to anyone who is seeking a used car. The review would different if the solution was not successful. Kudos to Patrick and Theresa!

Sean Washington

Austin and Ollie did a great job today will send others to get great service from them!!!

Jenny Finchum

I had made an appointment to look at some vehicles. The sales guy, Austin Havener, greeted me on the lot! He was professional, allowed me to test drive several vehicles to find one that really excited me and answered all my questions! I highly recommend Ray Skillman Westside . . . everyone was so nice and easy to work with! And, I love driving my new beautiful, snazzy KONA!

Steve K

Great people. No pressure. I’ve bought several cars here and have service on my car done here. Very reasonable prices for quality work.

Marlene Jones

My visit with Ray Skillman Auto Mall was excellent I especially give my A salesperson Jairo Figueroa or a 5-star rating you should have more customers service people like that also of a did a fine job in upgrading my car with the leather I really appreciate that and I will be sure and recommend your dealership to others

Jeff A

A most pleasant experience, Caleb and JR were the best. It was obvious to us that they were happy to be working Ray Skillman Mazda and were professional and accommodating at the same time. Drew worked his magic to get us into more vehicle then we had hoped for at great price. Finance was a breeze and we would recommend Ray Skillman Mazda to anyone looking to buy a new or affordable used Mazda.

Calvin Gunter

The Ray Skillman Westside Auto Mall team is great! I actually live closer to another Mazda dealership in the area but drive a little further because the team is so wonderful. Stop by if your looking for a Mazda or are in need of a Mazda service.

Steve Otto

Tried to get my scratches fixed which were caused by something dinging my car and I was told no. I paid money for a warranty which covered this and they don't want to honor it. I was in there for an oil change a little over a year ago and they told me I needed new front brakes. I had just gotten new brakes a month prior to the oil change. Of course that was the last time I got an oil change there. Ray Skillman tried to swindle me and of course lie to me. They just want your money and they don't care how they get it. Keep reading reviews people their finance department lies about their warranties.

Shelby Brooke

Awesome awesome awesome! Although I didnt get into a car today, I now know what I need to do to get into one. They were so friendly and willing to work with me to better help my situation. Terry and Rock were a pleasure to work with!

Lindsay Ferguson

This was my first car-buying experience as a single woman. You hear horror stories about car dealerships ripping off women who don't know much about cars. Well, I did my research to avoid that. But even if I hadn't, I believe I would have received the same fantastic service. I was treated fairly and respectfully. All the team members were very friendly and professional and took the time to answer all my questions. Austin was very knowledgeable about all the features of my car and was very personable and down to earth. Mr. Wade, the finance guy, was friendly and very patient as he answered all my detailed questions about financing my Mazda 6. Not once did anyone there talk over my head or act condescending or dismissive in any way. I feel like these are a trustworthy group of people who I would refer anyone to. As a matter of fact, my mom is planning to buy her next car from them.

Gary Tibbot

I recently purchased a 2018 Mazda 3 Hatchback GT from Ray Skillman and the experience was outstanding! I consider myself a "hard to please customer" :-) , I do my homework and shop dealerships for the vehicle I want, always looking for the best price and quality service. This is 3rd automobile I have purchased from Ray Skillman is the past 5 years, and each time they give me the best terms with a no hassle/friendly experience. Do yourself a favor and check them out!

Elaine Watkins

Awesome Sales and Service! Makes every effort to get you what you want. I recommend Ray Skillman Westside Automall to everyone that inquires about my Kia Soul. I have purchased 3 for me and I puchased 1 for my daughter!

Kathi Hodson

Excellent people. Honest and know what they're doing

Sherri Wilburn

I stopped by this dealership to buy a "cash car" for my son who is a teenager and needed something reliable yet low priced. The sales person Jon showed me a trade-in vehicle that may be just what I was looking for. Jon was nice, but he consulted with his Manager for permission to adjust the price due to obvious issues with the vehicle however this manager was NOT very welcoming at all! This manager seemed very irritated that Jon even approached him about a price adjustment and he treated me very rude. The manager said that the price on the car was NEGOTIABLE, HOWEVER, when I wanted to negotiate due to the obvious maintenance issues, he refused!! This manager spoke to me in a very condescending manner on top of it all! You would have thought I asked the manager to give me the car for free by the way he responded so rudely!! My question is "why say the price is negotiable" if you're not really willing to negotiate? Not to mention the car had $160k miles, all the service engine lights were on in the dash when I test drove it, and it was pretty rusted! Even still for a teenager I may have considered it but at a better price point - since obviously I was going to have to invest money after the sale to get it up to speed! If I were the manager I would have been glad to get rid of it and not have my dealership name attached to it! I supposed he figured that since I was asking about this beat up used car that I could never be a potential new car buyer. Boy was he wrong! I only buy for myself new cars however I will NEVER step foot to buy anything from this dealership EVER. I have posted my experience on social media platforms as well to warn others. Here is the lesson in this from someone who has their Masters Degree in business & Marketing: Just because someone comes to your dealership who appears as if they have no value.....don't assume its true and judge a book by its cover! A great experience by the customer over something small can create a profitable event later for the dealership. RaySkillman, send this gentlemen to class for Management Training. He has become too complacent.

Jackie Cobb

The staff has always taken good care of all my auto needs, the service staff is top notch as well. Thank you to everyone..... keep up the awesome job!

Leanne McCormick

My new car experience at Ray Skillman Auto Mall was the best! Everyone I worked with was so accommodating and helpful. My sales rep, Austin Norman went above and beyond to get me into my new Mazda.

Billy Doug

Salesman wasn’t pushy. He listened. He not only set it up how i asked, but tipped the deal more in my favor by knocking more off the price of the car. Finance office wasn’t a battle either. Explained everything so well and acted in my best interest. We will definitely be back!

Steve Cherry

Great customer service and sales team!!

LeeAnn Clifford

From making contact via email, to showing up at the dealership, to the salesman (Mike) and right on through finance - everything about our experience was perfect. Love my CX5!

Stephanie Craft

My sales representative, Jonny Much, was amazing! He made sure to get the car I was interested in to the lot at a convenient time for me to come see it and answered all the questions I had. Both him and Tim in Finance made the entire process painless and enjoyable. Experiences like this are why I continue to go through Ray Skillman. I will definitely be recommending others to go through Ray Skillman - and to see Jonny at Ray Skillman Mazda!

Jeremy Tuterow

Landon, Chance and Austin were great to work with. Low pressure and one of the best experiences when stressed out we could have. Would totally recommend them and will be back when we need to purchase a car again!

William Roberts

I never met a more friendlier staff. My wife and I would like to thank Jared, who showed us our vehicle. I never met someone who was more enthusiastic to show you the car you want. He genuinely wanted us to be satisfied. And he wasn't even the salesman. We'd also like to thank the salesman Derek who was personable and to the point. Madison, finance manager for her honesty and welcoming personality. Last, but not least, Lorne, sales manager, who was tasked with putting my wants and needs into action. I definitely will recommend anyone to go here!

Lisa Flores

I filled out a application for a car on line, and walked in minutes later I was approved and left with a brand new car, it happened so fast. Thank you Ray Skillman

Millie B

The staff at Ray Skillman went above and beyond what I expected. They truly cared about what I was looking for & did not try to I hard sell me to get something that I didn't want. I appreciate each one that made my car buying experience happy & not stressful. I left with a better deal than I could've imagined! Check them out! You won't be disappointed. Thanks again to Henry, Steve, Jordy and the entire staff! You all were a blessing to me!

Lyn D.

Great customer service from Mike Ettner and other sale/finance members. They were able to work with me and the situation I was in with trying to purchase a vehicle. They made it possible for me to get a new vehicle. Please visit the ray skillman Mazda. If they don’t have a vehicle there for you Mike will help you find the vehicle right for you. They have access to a ton of vehicles at this auto mall.

Darryl Woods

The entire staff was awesome. I would especially like too thank Sabath. He made this hole process fast and was very professional. Thank you

Glen Blackburn

We bought a 2016 Hyundai Tucson from Austin Burns! It was a very relaxed atmosphere, took our time with making our decision with absolutely no pressure! Actually a pleasurable experience. Would recommend again and again.

Lynn Perkins

Chris, Mr. South, & the other staff were friendly & knowledgeable. They were able to assist our family into a beautiful vehicle in a timely manner! Chris even took the time to follow up with us after the purchase. I’m truly grateful for them!!

Ron Barker

Excellent work. Jason was awesome!

Kimberlymoore@googel.com Kimbely Moore

I would like to say thank you to Rockland Lay, for always being so helpful and kind to us . Kimberly and John Moore we give you a 5 star.In Jesus Name. thank you!!!

Gregory Jones

I have purchased 5 vehicles from Ray Skillman and all the vehicle were in great condition. I have purchased a vehicle from other dealers and at some point was very unhappy with the service dept at other dealers. When going into the service dept with Ray Skillman there's never an issue and the employees respect everyone no matter the demographics of the people. Have in Indianapolis, that is hard to find. If you by from Ray Skillman you will be very happy.

Chris Fuesler

Couldn't ask for more fun when buying a vehicle. Fast and freindly service. Actually had a good time doing something i usually dread. Thank you Mark and Bim!

Dustin Pifer

This past visit was much better than my last. Sometimes I feel visiting the service area is like planning for the dentist. However, the Customer service rep I had was a former salesman with great people-skills and actively tried saving me money. Thank you.

Steve Helgeson

I have an 09 CX-9. I replaced the transmission with at a brand name transmission chain. The experience was so awuful, I obviously was set in my belief that I’d never even so much as even look at another Mazda. After dealing with Ray Skillman, seeing the professionalism, technical acumen, people and relationship skills, I beilieve it’s possible I’d go back. Thanks for taking the high road guys!!

Kevin Flowers

Wonderful experience. They fixed the issue with my rotors without any charge.

Brice Delph

Was in there on July 2. Met with Patrick and he provided excellent customer service. He was patient with me while I waited for a wrecker. What I am unhappy with is the mechanics telling me the incorrect thing. Upon inspection, I was told it was JUST the Shock Mount and shock was broken and needed replaced and could not be driven. After a $180 tow bill, it was inspected by another mechanic and it ended up being WAY more than those two parts. I understand mistakes can happen, but make sure that myself and other customers are being told the correct things are broken. Also, the parts that were actually broken were purchased and fixed for almost half of your $560+ quote!

J C

Great place to trade in your vehicle. They were respectful, and made sure to help in every way possible

Rasheedah Helm

I always receive the BEST service here!!! The guys really work with you and try to find solutions to keep you safe while being conscious of your budget. I wouldn’t get my car serviced anywhere else! Nathan and Tony are the best!!

Craig Coleman

Car wouldn't start or hold a charge....luckily it was just the battery connector that needed to be replaced as it was heavily corroded. Whew...great diagnosis and repair saving me tons!

Oral Nunn

Excellent Service I always trust them to get the job done on my car. I never had any problems with their service. Thank you!

Jeremy Hendricks

Salesman wasn’t pushy. He listened. He not only set it up how i asked, but tipped the deal more in my favor by knocking more off the price of the car. Finance office wasn’t a battle either. Explained everything so well and acted in my best interest. We will definitely be back!

Jungsu Kim

I worked with Brad and Jeff to purchase a new Santa Fe. Both were very professional and helpful. I would definitely buy my next car here with the help of Brad if pricing is great again:-) In addition, Brad went above and beyond when he helped me with my appointment for Tucson. People in the Service department (I'm sorry that I didn't get your name) were great too.

Kathie King

Great experience, as always! Friendly, efficient, and thorough service keep me coming back!

Judy Jones

Found out after fact that I Overpaid on 2012 Hyndai. Customer sales person good seller though.

John Purcell

This is our fourth purchase of a Hyundai at Skillman Westside Auto Mall. The staff are patient, not pushy and the service after the sale is very good.

Black baby ice cream cakes Flapjacks

Amazing dealership from sales to service. Have had BMW’s and Benz’s and have never been so well taken care of!

Shanel Scott

Since purchasing my his location is closer to my home and Each time my experience has been great.

Adedeji Adesina

Chard was amazing, didn't expect to walk/drive out with a car but he made it happen. Good people good place to get a car.

Ebony Whitlock

Had the great experience of purchasing my new Jeep here about 3 months ago and I will say these guys make sure they take care of you. I am so thankful to everyone who made this possible for me and my family. The entire process was smooth and effortless, they handled everything, even to cleaning out my old vehicle. I would like to thank Calab and the amazing finance team for making the purchase of this vehicle a great memory I will forever have. YOU GUYS ROCK!!! If you are looking for a car, truck or SUV you must stop in and let this amazing team help you out. You will be glad you did. Still loving my Jeep like day one!

Matthew A. Smith

Friendly Staff, quick service and very clean dealership! You can tell they care about their customers and appearance. Highly recommend Ray Skillman Westside Auto Mall.

Greg Higbee

Sales and finance worked well with trying to stay within my range. All staff very polite.

Nicole Erickson

Ray Skillman Westside Mazada has great customer service! They really take care of you and your car.

Selyon71

Awesome and fast service - great customer service. Recommend!

Tyler Gunn

This was my first time at this dealership as I am a new Mazda owner and everyone I spoke with was very friendly and helpful, even at 8am! The inside of the dealership (including waiting room) was incredibly nice and clean. I'm happy to make this my new home dealership.

Shawn Durham-Hall

Nice and friendly people. Great place.

Okea Ellis

Excellent service from everyone I came in contact with. Everyone worked very hard and treated me with the upmost respect. Thanks for my new car. They even rolled out the red carpet ❤️❤️

Cary Mariash

The entire buying experience at Skillman Hyundai was pleasant and enjoyable. This positive experience started with the person who greeted us at the door, and continued with the sales person, the sales and finance manager, and the used car manager. We could not be more pleased. We were dealt with pleasantly, honestly, straight forward, and with respect.

Carolyn

Love this dealership!! The best atmosphere and people that I have ever experienced in a car dealership! My Salesman Emerson and Business Manager Bim were wonderful to work with! If you're looking to purchase a car, I highly recommend Ray Skillman Westside Auto Mall!!!!

Juan Hurtado

Mike Browning was an excellent salesman. Patient and very understanding of our needs. Overall the entire team was very helpful..we will be going back when it is time to buy another car.

Matthew Casey

Austin Crouch was able to find a car within my means that more than surpassed my expectations. If you're looking for a car in the Indy are, or even as far as Fort Wayne, this is the place to go!

Alicia Roberts Baird

Service rep Matt was very friendly and helpful. Pleasure working with your team. Facility is always spotless!

Patty Harrison

Don't waste your time going here they waste your time spending 3 hours in there then turn you down go to a car dealer who excepts no credit, bad credit or good credit with no money down.

Jasmine Laseter-Backus

Always a pleasure. To be frank, I chose to drive across town to come to Ray Skillman West Pike Plaza because the service is so awesome. Always a happy customer!

Jeanne Kashman

Great job! Great service every time! Thanks!

Cory Hobbs

I had an excellent experience with my salesman Rock Lay and his manager, as well as the business manager Bryan Schultz. Kudos to all of them! This was by far the best car buying experience I have had. I am very pleased and would definitely recommend buying cars from them!

Larry Thompson

Dan Thomas was very helpful and not pushy on searching for a used car. I test drove several cars until I found the right one for me, and they even negotiated with the price. We felt welcomed and no pressure from beginning of shopping to the end of the deal. Thanks Dan!

Ron Shaw

THESE GUYS WORKED REALLY HARD TO GET FINANCING AND CAR I WANTED. NO SHARKS CHASING ME AROUND LIKE THEY DO SKILLMAN KIA SOUTH, THANK YOU AWESOME FOLKS AT WEST HYUNDAI

Isabella Já

Don't go! The people mess up account payment posting and they will REPO your car for being less than two weeks behind, even though you tell them your payday is in a couple days. SAVE YOURSELF! If you ever switch jobs or company changes often ..SAVE YOURSELF! They will repo your car towards the end of your loan. Their cars have mechanical issues after 1 year even with good upkeep real oil changes, tires, plugs, etc. SAVE YOURSELF!!! DON'T DO IT!! They screwed over me and the person who referred me. The mechanics messed up her car during their repair, and they refused to fix it. She had to buy a whole new car elsewhere.

Janal Kinsey

I always have a great outcome when visiting. the Westside Ray Skillman. Keep up the good customer service.

Raven Vanvleet loser

Really sick of bringing my car that i just bought 6 mnths ago up here to get fixed constantly. If i wanted a car to fix I would have kept my old car and not had a car payment. Here again now bc they said they needed more time to see whats wrong with it...3xs time now for the same issue.....update.so got car back jerked on me again. So issue isnt fixed after 5 days. So i will take it somewhere ...dropped off the rental car they provided bc they had no loaners...which i paid a deposit for.. Which i need my deposit back.they didnt even call enterprise to pick it up ...i called to see when my deposit would be refunded and thats when she told me noone told them it was dropped off..seriously!! Such an overall nightmare of dragging my 1 yr old out in the early am to get car dropped off late to work issues not resolved after multiple trips... Just a nightmare

Daniel Wilke

Overall, I was very pleased with my first new car buying experience. I didn't feel rushed and they even went above and beyond finding my car. There were a couple of missed opportunities (service walkthrough, etc) but they did a really great job of getting the car I wanted. Brad gets 5 stars just because he was gracious the entire time and kept me up to date. Recommend for sure. Purchased from Hyundai.

Nita Ell

Re: Ray Skillman Hyundai West I've lived on the Southside for 57 years. Do you realize how many dealerships I pass CHOOSING to come to Ray Skillman Auto Mall HYUNDAI WEST? You already know--dozens. The staff here is KIND (you know how rare that is in this industry? In today's it's-all-about-ME world?) They are helpful. And what an understatement that is. I can't say enough about Chris in the Service dept. And ALL the others I've dealt with. And salesman Michael Monroe--awesome, patient, knows his stuff. And Brian Schultz (sorry if I got your name wrong!) in financing--truly will search, scrape, and FIND a payment program that works for you. I'm telling you, these people are good people. Won't steer you wrong (lol, see what I did there?). My credit is dinged up, but they found me a great deal on a great vehicle. HEY MICHAEL MONROE, EXPECT MY SON DEREK AND MAYBE MY DAUGHTER DELILAH. And that says alot, folks. Would I send my children there if I didn't believe in their integrity and dog-with-a-bone mission to get the the best deal for them? You already know. *smiles* Keep doing what you're doing HYUNDAI WEST. P.S. Have you ever hugged your car salesman? The financial wizard at a dealership? I DID. Yep. XD

Janet Holiman

They were great they fixed what I needed fixed and was done when they said they would be ☺️

Karthik Ts

Very Professional and Efficient with handling a transaction. They got me the car that I wanted at a very competitive rate. I was very impressed with the detailing provided for the new car to avoid any cosmetic issues while the car is at the dealership.

Kurt Oosterlinck

The Mazda service department was very helpful in dealing with an appearance defect involving the paint on my Mazda 6 wheels. They arranged to have all 4 wheels replaced at no charge to me, and provided me the free use of one of their vehicles while they did the work. I have had my Mazdas serviced by them for the last 10 years and have always done a great job of taking care of my vehicles.