Reviews of Ray Skillman Shadeland Kia & Mitsubishi (Car Concessionaire)

Stanley Thomas

Great service ! Had exactly what I went there for

leslie duncan

got a GMC Acadia and from day one has had issue after issue.... needed ball and money replace over 700 worth of work then the transmission was slipping and had an oil leak, radio doesn't work and now brakes, stabilizer bar and the fuel injection gone bad.....Run please Do not get a car from here

Magen Madison

Friendly staff. I was attended to promptly.

Jeff Straub

Sean and the entire service department are great to work with.

Racheal Curts

Friendly fast service. Clean and comfortable. Yummy coffee while you wait.

Tracey Jones

I went to Ray Skillman Mitsubishi on Dec 19th after a lot of emails and phone calls from Leslie. I worked with Kyle (who seem great). My daughter and I was shown a 2014 Outlander. Kyle looked at my trade in and told me they we’re going to let the finance team see what they could do. I was told to unfreeze my credit report and Kyle was going on vacation the next day and I would be working with someone else. I did that and I haven’t heard a peep from Ray Skillman. I call and talked to Leslie on Friday and told her I hadn’t heard anything back, she said she would find out something and let me know. Well, it’s one week later and I still haven’t heard anything. If they couldn’t help me get a car they should have had the courtesy to call to let me know this, not just pretend like I hadn’t even been there. I’m very disappointed, I should have just stayed at Ray Skillman Mazda (where I went by mistake). Maybe I would have a car right now.

Kate Zimmerman

I have had so much trouble with my Kia Forte this year in Indianapolis, the potholes are so deep and jagged I have experienced 4 flat tires since January! Not only is this a terrible inconvenience, it's extremely stressful and frustrating. Kia Roadside will tow your car to the nearest dealership and twice my car has been towed to Shadeland Kia for tire replacement. Both times, Jim in the service department has handled my situation with such professionalism I am so impressed. He communicated efficiently and effectively, going above and beyond at every turn. Thanks Jim!!!

Dan Hester

Was told they could help me out with my financial situation, the communication between them and myself was horrible. They'd never get back to me, someone was supposed to look up a list of vehicles I provided, and that was never taken care of. The vehicle I was told they'd have ready for me and that fit my financial needs was then revealed that it was unavailable to me. So after an hour and a half of driving, 3 THREE hours of sitting there, they were unable to help me after all. So, 6 hours wasted for nothing. I would never recommend this dealership and will never go back to Indy for a vehicle. The only bright side was the guy I was sitting with. Kevin, thanks man, hope the allergies clear up.

Brian Gard

Brought our car in after an accident. Dealer has had car about a month now. Tried to return the car about a week ago now. Worst body shop experience ever. Car had all kinds of scratches all over. Interior was dirty. The tire that was damaged in the accident was not even replaced. The dealership put a large scrape mark in the door panel also. The tail light was also scratched. This was a new car before the accident and going to this dealership. But they said that the car was ready to go. No quality control for sure. Will not recommend this dealership to any one.

Penny Jones

This was the best car buying experience I have had ever! Ask for Bob, he was amazing. Went over different car options (leasing or buying). Staff was not pushing me into a corner forcing any car on me. Negotiated monthly payments to something that I could afford while getting exact vehicle I wanted. Experience was very personal. There is a referral bonus.

Jason Silvers

Took my daughter's car in for recall work. They were doing a construction project and over sprayed white paint on her black car. We have been waiting almost a month to get it fixed. They will not call back or communicate with us unless we keep calling them. Terrible service!

Martin martin

Only complaint is how long it took

David Roberts

In and out good service took care of recalls oil change and tire rotation. Well pleased with there service center

Tomi Wilmot

I love this dealership! They work hard to make the sale happen. I won't go anywhere else to buy a vehicle.

toni hatcher

All staff was very nice and friendly and they kept their word to put in a nice car that fit perfectly into my budget...I truly appropriate it will use them again in the future

Ann Stankiewicz

Routine maintenance appointment scheduled when I wanted; car taken in right away when I arrived. Work finished within an hour. Clean, comfortable waiting area. Payment processing was efficient.

Margie Horton

Good deal on my vehicle

Tom Wooddell

Friendly professional personnel. Excellent waiting area. Excellent service.

Denita Myles

They are all very very great nice respectful there to you needs & have a question they have a answers & they are straight up with you if they can do something for you are not you will know & yes they do work around your budget.

Bri Bri

From start to finish my wife and I had a wonderful experience. If you're looking for a new ride I highly recommend Ray Skillman.

Pa Ja

I’m still adjusting to this new operation at the dealership, so the service experience seems more transparent than it used to be. The appointment process seems more efficient, so as long as they keep my car running for a reasonable price, it’s good. With cars, you just never know.

Sara Lego-Mann

Loved our experience and definitely reccomend Joe

Stacy Ross

Staff is friendly and helpful. Appointments are hard to get. Cannot usually complete the work in one appointment due to lack of parts. Are seldom done at time given.

Linda Shaw

Love my car

Kevin McDonald

Very fast oil change, but was first in line.

Krista Opocensky

Was a speedy, efficient and easy car buying experience. If you are dealing with bankruptcy or bad credit, go see Dan and Shelly. I did end up being there longer than I expected but everyone was super nice and helpful!

retired10001 .

Good friendly service every time. This was the third car I have purchased from Skillman Shadeland Kia and as usual they made it very comfortable. I knew what I wanted. So I called Fred Graham on Friday and he had the hard to find color combo I asked for ready to test drive on Saturday. We agreed on a fare price and I drove off in about an hour. Go in and ask for Fred. You will be glad you did.

RITAS1964 .

My sales consultant Kevin Evans 1300 N Shadeland location, he was kind, with patience and not pushy. He worked with me on ensuring that I purchased what I liked/could comfortably afford and not what he wanted to sell me.

Sophie Cox

Awesome service, great cars and the people I worked with were excellent and really helped me out! Steve was my sales man and he was so nice and patient with me. Definitely recommend. I LOVE MY NEW KIA SOUL!!

Mona Riddle

Great experience! I traded vehicles and they went out of their way to get me the deal I asked for. Couldn't be happier!

Lois Holben

I went to Ray Skillman Shadeland because Fred Graham was there. He had sold my husband and I our Kia Optima. He worked with us to get us a good deal than. Since my husband had died 4 years ago, I felt that Fred was a salesman I could trust. He did a great job for me helping me find what I wanted and taking care of everything. I felt that he listened to what I said and worked for me to get a good deal. If I ever buy another car he will be the salesman I'll go to again.

Zak Ghannam

today, 09/06/2018, I went to Ray Skillman Shadeland Kia & Mitsubishi, 1300 Shadeland Ave, Indianapolis to replace spark plugs and front brake pad, service tag 3780. The lady at the service desk advisor, overcharged me even though, I booked the appointment online and was quoted over the phone for the basic services for both replace spark plugs and front brake pad much less than . They also lied about providing complimentary return service when you drop your car, i had to pay for it myself to get back to work. terrible customer and good at ripping people off. They also broke the GLOVE BOX LATCH and did not tell me

CeAnn Dick

This is the second time I've used them after being involved in an accident. Both times, they've done an amazing job. You'd never know there had been any damage. And they kept me up to date throughout the whole process.

Kyle Doles

Salesmen were like a pack of wolves. Our salesman had to tell them to give us room and to scatter more than once. Asked for a particular vehicle. We were told it would be there in 2 days and we would receive a phone call and pictures to keep us updated. And we received zero communication. A week later we got a phone call saying it was there, but we had already moved on to another car, and they hung up on me. Very unprofessional. Cannot recommend.

Mary Kiefer

This dealership has done an outstanding job getting my son out of his jeep. Special thanks to sales lady kyla an General manager Dave Everett.. my son left w a brand new Kia Optima 2019 that he is in love with!!! We thank you so very much for helping us through all that has gone on!! Everyone in the sales is very nice helping understanding.. We thank you again Sincerely Mary And Clayton You guys rock!!!!!

Lindy Pruett

Friendly and professional place to shop for a new vehicle

Bob Schlageter

Great place to do business. They understand your needs and very willing to work with you to keep you satisfied. Staff is very friendly, knowledgeable, and helpful.

Cori Beachler

Very quick process, from approval to driving off the lot in our new car. Dan and Shelley were amazing and SO helpful!!! It's always stressful searching for a new car, but they made it seem so pleasant and easy! Thanks guys!!!

Randall McQueen

Very professional and good work

Angela Kivett

Great service and clean waiting area

David Simmons

I had to have my car worked on back in March and they stole my spare tire.

JAMES VALES

Horrible customer service. Will never return had my vehicle for 9 days when they told me 3day job. They never called to give me updates on my vehicle. And they did nothing to make it rite.

Leah Teague

Horrible place to shop fora car..went up there twice and waited for hours. Staff was inappropriate in front of customers.

David Warstler

Job well done. Waiting room very clean well maintained.

Donnie Uhls

Ryan the salesman was kind, thoughtful, & beneficial to helping us. Kent in finance was down to earth & great at getting us financed. Thanks

Lori Self-Gross

Always exceptional service.

Harley Schultz

My Salesman named Charles was great. Our financial man Mr Prince was great also. They worked together to help us get the car we wanted, at a reasonable price and a payment plan we could afford. :) Thanks to the whole team for all their efforts. Harley and Tammy Schultz

Joseph Melton

Even though they left my keys in my car, I would still recommend them to anyone I know.

Tim Caliber

Work is fine. But took a week to get me in. Another week to get the part. Then another week to get me in again. Who can go without their car for 3 weeks? Had to pick up parts and go somplace else for the work.

Anita Bell

Customer service was so AWESOME!!!!! warm inviting dealership makes you feel right @ home they don't just treat you like a customer they really want to help you in every way i want to thank Kevin Evans for helping me get into a New Car i would recommend this dealership to anyone and i will continue to use this dealership anytime I'm in the market for a car

Jessica newkirk

I used this location through another person insurance to fix a door ding. Back passenger door had to be repainted. Estimate was fast. Communication great. Very easy process. They took care of everything for my claim. They even hand washed my car inside and out. It was a nice surprise!

Mark Armstrong

Took Advantage of my mother whom they followed to the hospital to have my step father sign paperwork which i am sure is illegal. She traded two cars one of which was paid for and she ended up with a 471.00 payment per month for a Kia Sportage that is priced at 16,000. Total of car was 30,000 when all said and done. Took car back to dealer ship two month later and left it there. Both parents have dementia and do not have a drivers licence. This was at the Shadeland Location BTW they still are being harassed for payment!

Michael Shanklin

Had a problem with the automobile that I was driving. They were very helpful in diagnosing the problem.

Mary Embry

Justin Young was professional and listened to our needs. He worked to find the right car at the right price. We felt welcomed and treated very fairly. We were buying a first car for our daughter and had a great time meeting everyone who worked there. We all felt the dealership made it a memorable experience and would recommend this dealership for Kia purchases even though we live over 60 miles away.

Viv ForeverChanging

My teenage daughter bought her 2015 Kia Soul from this location roughly 2 months ago. First of all when she went to get her plates it turned out the vehicle still had a lien on it from the previous owner and she couldn’t get her plates and registration until they fixed their mistake, they weren’t apologetic or they didn’t offer her any type of compensation. Secondly once we spoke to them no one could figure out who to pass the buck to, just an oh well type of attitudes about it. Just recently when my daughter got a flat tire we called regarding a spare tire, because apparently Kia’s don’t come with spare tires, they were rude and gave me a number to have it towed to their location. I was told that it would be taken care of the next day which was a Saturday, I spoke with the service guy “Ron” at 9:45am and he told me he would call me back...I received no call...I called back to speak with him, I had to leave a message. My daughter went to pick up her vehicle and apparently they lost it and claimed no one said they would fix it and that nothing could be done with the vehicle until Monday...just one big run around. I wouldn’t tell anyone to buy a vehicle from this location, once they have your money and you have the car, customer service comes to a complete stop...Horrible!

Jennifer Greer

My experience was absolutely wonderful. Adam worked diligently to get me in my Mirage that I hammy heart set on. Very personable! He made the whole car buying process seem smooth. Shelly helped as well....made my experience enjoyable. I will recommend Ray Skillman Mitsubishi to everyone!

bill lambert

I have bought two cars their and looking to buy #3 always helpful and work till they get yiu in a vehicle

Robert Hinton

Friendly, and fast very helpful would buy again from them

Jack Wolfe

I had my 2010 Toyota Camry XLE repaired at Ray Skillman Collision Center on Shadeland Ave in Indianpolis on East Side. I dropped it off on July 8th, 2019 and picked it up yesterday, July 23rd. It was worth the wait. What an amazing job your shop did on the repair of the body damage on my car. I am so impressed with how good it looks. I am also very impressed in the way you detailed my car and had it looking spectacular when I picked it up. Thank you very much for all you did. I really appreciated the regular calls to keep me updated on the status. So happy with the results.

Christina Rice

This place was awesome to me !!

William Bartlett

Kind and very knowledgeable staff...service work was done properly and professionally

Rachel Mckusky

For someone who doesn't enjoy being sold to, I had a great experience with my car purchase. Brett was nice and honest about my car. I would recommend this location.

Denisha Stringer

Terrible experience! They had my car for over a month! I had warranty work that needed to be fixed but they implied that I purposely cut up my ABS system just so they would have to fix it. Huge lack in communication!!! Rude careless employees. No one calls back when you call! Just a terrible experience all together. I'll never go back to get any work done!

Amy Knapp

Fred Graham is awesome! He takes care of his customers. He has the best customer service skills and keeps you laughing and gets you what you need! If you need a car go see Fred he will take care of you!!

David Coolidge

The service I received on our KIA Optima EX this week was excellent! The service personnel were courteous, cordial, friendly and professional in explaining beforehand exactly the service which needed to be performed and what had been done when I arrived to pick up our vehicle. They even finished the servicing of our car sooner than they had promised.

David

Whatever you do, do not go to this place. Especially if you are dealing with Natalie..she breaks the law, and purposely tries to screw you over out of pure spite. After purchasing a vehicle, I had an accident .It was totaled. After the insurance payiut I still had a balance...after several attempts at getting a bill and balance, she refused and then sent my balance to a law firm, and my credit report saying I refused to pay the balance when she and I had never spoke. They will do whatever it takes to get you in a car, then you're on your own. Honestly if I didn't have a life I'd be standing in across the street with a sign warning people. Now I have to contact my attorney and see what legal options I have. Considering she didn't follow policies, and broke the law, I will definitely be adding her to my lawsuit. Because of this woman and company my credit score dropped 150 points, and I refuse to let that happen without someone paying for it. Also, I spoke to others who said this woman did the exact same thing to them. She should be fired, and I am making it my personal mission onsee that it happens. People like her should not be in charge of anything having to do with other people's finances. I can always file for bankruptcy, her reputation can't be repaired as easily.

A Turner

All went well. Took a little longer than I expected. Price was good. Nice waiting area. I would use again.

Charles Booker

I caution anyone going here for tires. I had my car towed here from a flat tire. Figured it was from a nail and could be patched. They told me it couldn't be patched and I needed a new tire. I thought it was curious but what could I do. The more interesting thing was, a mile down the road with my new tire I just happened to check the digital psi display. The new tire was at the correct 34 psi but the other three (the ones they had no business even touching) were inflated to 50 psi!! I drove it back for them to correct it and explain why and was given the runaround. I'm guessing they do this to everyone so they can hit one of the many potholes in the area and come back for repeat business. If they're this blatantly shady what other games are they playing? Safe to say I'm staying away from these guys and I suggest you do the same.

David Stevens

Nice staff

Alan Schoff

Fred came out and greeted me when I was looking at cars in the lot and everything went great from there. We'd been shopping for a few months, but within a couple hours we drove away in a brand new Soul and had an easy time buying it. Still thrilled with the whole experience a week later.

Debbie Brown

Great salesmen (Sean McCarty) and finance people (Carrie & Dan). None of them were pushy like some dealerships can be. Top notch. Highly recommend!! Thanks so much love love love our new car!!

Dave Helfgott

Great place to buy a car. They have no pressure sales staff and the service department is top notch too. Very happy

Janet LaFara

Took forever (2.5) weeks for warranty work. But they were nice while making excuses. And it reached a humorous level towards the end.

Raechele Ewing

Amazing experience. Bob Silvey was very nice and not pushy. He helped with every step. Highly recommend him

Mary estes

Love Ray Skillman Kia on Shadeland!

Cindy Cobb

They did everything and more for me to make sure I was happy in my new Kia

Curt Pavelka

Unfortunate experience with this Dealership today regarding the purchase of a used 2015 Corvette Z06. Over the course of several days, I was communicating with the Dealer regarding this vehicle. Various questions asked of Dealer salesperson, which he was more than happy to provide the info. & answers. After reviewing all of the info. provided, we agreed to a deal today over the phone. Purchase order was sent to me electronically for review & to be used to secure financing. We verbally agreed that I would purchase the car. Plan was to then secure method of financing today & pickup of vehicle tomorrow. As I’m sitting in my credit union’s office, I get a text message that 10 minutes after I was sent the purchase order, someone came into the Dealership & wanted to purchase the car. The process had already begun to sell the car out from underneath me, as I’m securing my financing to buy the car. I would understand if I was not already committed or stated I needed to think about it further before committing to the purchase. Dealer never requested a deposit, but would have done so if needed - frankly, I thought this was a done deal with signatures & delivery to be coordinated. Nonetheless, disappointed in how this turned out. In my opinion, bad business practices & lack of ethics.

Mike Gollhofer

This was the second performance truck I’ve purchased from Ray Skillman Ford. I was a Chevy guy for the last 49 years. Very professional, attentive, and knowledgeable. I live in Missouri and took my business to them. Very pleased overall.

C C

Updating my review from a one star to a five star! I turned my Kia in around May 12, 2019. I loved that car and after a great deal of careful consideration I decided to go with a Subaru Crosstrek. I was under in my mileage and my car was in great condition after my four year lease. A few weeks later, I received a bill in the mail with a $230 wear and tear fee and a $400.00 disposition fee. The disposition fee read that if "I bought another Kia, they would waive that and any damage fees up to $500." So essentially a loyalty fee. I called Kia Motors Finance to inquire about this fee. They said it was in my contract and there was nothing they could do. I called the dealership telling them they never told me about the fee and that my parents had just purchased two new Kia's from them 2 weeks prior and THEY were never told about this disposition fee. The salesman I spoke to was nice enough to look into it for me but he called shortly after to tell me there was nothing he could do. I called Kia Consumer Services, they directed me back to Kia Motors Finance. I told them my situation and they told me that "the dealership is not required to tell me about the disposition fee." Really? Honestly, I would have definitely bought another Kia if it meant I didn't have to pay $700 after the fact as I loved their product. After hearing of my frustrations with Kia, Shawn at Ray Skillman along with the GM went above and beyond to make sure my bill was taken care of. Outstanding product and incredible service! Thanks again!

Lisa Jordan

It was good but I decided not to get the Mitsubishi Mirage didn't like it but my salesman was great

Ke'tre Dickens

This is a good dealership. Product may not be the best sometime but Ed the service manager is great. He is doing the best to work with what he has.

Joy McClintock

My sales person was Kyla Sharpe and she is great. Kyla was very knowledgable of my Kia Sorento, very patient as she walked through all of the features with me. I was shown different options to make the best choice for me. I highly recommend stopping in to see Kyla when shopping for a vehicle.

erin brandenstein

I would recommend this place to anyone looking to buy or service their vehicle. Andrew in service has went above and beyond to remedy a situation I was left in with my Kia I purchased from another dealership from my hometown(only because I didn't know about Ray skillman) truly amazing, dedicated, understanding, and helpful. My next vehicle purchase will definitely be here. Thank you Ray Skillman and Andrew for being so amazing!!!

Dru Hatchew

Service department rocks. They took great care of my vehicle and me!

Christina McCoy

From the minute I walked in the door to the day I drove my new car out, I was treated with with respect. All my questions were answered, I was not given any hard sell pressure, and all aspects of the car I selected were clearly explained prior to my leaving the dealership. If this is any indication of the service I will receive when I bring my car in for service, I will look forward rather than dreading it, which is a much different feeling from previous service visits at other car dealerships.

Gordon Brock

Not Like The Old Days - Fawn, Anthony and crew were polite, honest and upfront the entire time. They gave me what I expected on trade-in and the price I paid for the truck was in line with anyone within 100 miles.

Sonya Austin

Everyone made our experience very fun, even sales people not involved with our sale. Angelina was a joy to work with. I’m sure we will be back.

Dee Burnett

I got my car here . I had an issue with the check engine light coming on the day after I got it. Which made me think it was reset.I took it right back and they sent it to chevy to get the issue fixed which I was very happy about and appreciated. I got the car back a week later. I noticed while driving my car it would jerk from time to time. Not knowing much about cars I thought maybe the part they put on needed some time to break in or something. After about 2 weeks its still doing it. So I find some time to take off work and scheduled to have a diagnostic done at there service department. When I get there i'm told I have to pay for the diagnostic. I understand paying for them to do work on it , but I figured they wouldn't charge for the diagnostic considering I literally just got the car from them. I took the car somewhere else for a diagnostic. It really sucks now finding out I have to have 1800 - 2500 in transmission work done on a car I just got which is pretty pricey on top of car payments.... Besides that huge problem I'm having, the whole sales department is very friendly. They don't make you feel uncomfortable like a lot of other dealers do. The cars also come with free oil changes and tire rotation which is a plus.

Dennis Stratton

Took my car to Ray Skillman collision center in greenwood car looks great the ladies in front kept me informed on how long it was going to take and anytime you call them and ask a question they were very friendly the car was done earlier than the day it was supposed to be done I would go nowhere else after my experience. Good people

Karen Mendenhall

Nice people

Edward Moore

Excellent customer service and mechanical knowledge. The car looks better than ever in terms of cleanliness. I was kept informed at all times and was even given a discount due to a higher than average service time which was still shorter than other shops I've been to. I know where I'll go from here on out.

Steve Donaldson

Worst car dealer I have ever dealt with. Got my car serviced every time by them. Every time they give me a list of things they say I need. New cabin filter was needed every time even after changing it 1 week earlier. At my 35000 mile oil change they said nothing was needed. Now at 38000 miles I need new rotors. I went from not needing brakes to needing new rotors in 3000 miles which is less than 3 months later. Every other mechanic or service station will let you know if your brakes are getting low. Not these guys. I need a second car and I was going to purchase from them. Not any more. Will never buy from any Ray Skillman ever again.

Cheryl Pratt

If you need service or buying a new car this is the place to go!!!Everyone that works there are amazing people that make sure your happy and leave wirh an excellent service !!! I wont go anywhere else !!!!!!

Katherine Shields

I did not purchase my car from this location but came for the Mitsubishi service department. I has a recall on my lancer. They’re quick and efficient however the man at service was not very friendly. He even told me my car was messy and wasn’t trying to joke with me....

Terry Berry

Come here foe a car or whatever you loking for grate services that will help you on the spot.

Reginald Quarles

Great service! Free coffee! Internet access! What more can a guy ask for?

Sherman Allen

The Shadeland Kia team was professional and found exactly what I requested at payments I can afford!

Jacqueline Michael

Brett was awesome! I felt no pressure to buy like other sales staff will do, and he worked very hard to find exactly what I was looking for at the price I wanted. I would highly recommend this place.

Doris Hayes

Service was terrible. I put a hole in my fuel tank on the way to work (ran over a piece of wood on interstate) . It was leaking fuel all over. I drove immediately to service. I walk in and no body waits on me. They were discussing coffee. I finally went up to them. Then I was told in a round about way that it would next week before they could get the car in. I said I had no choice but to leave it , it was leaking fuel everywhere ! Without going into a mile long review about the conversation I had with the gentleman there at service...I really felt unwelcomed. My car was fixed and a new fuel tank replaced. It took a week to order the tank and repair which I was ok with. A week later I run out of gas with my gauge showing over a quarter tank ! I had to call someone to tow me home. I was told by a few friends to put gas in- they think the gas gauge was not calibrated when the tank was replaced. So I put gas in and it started right up ! I called and emailed the service guy I dealt with and have yet to hear back . My car was in for repair in July 2018. My emailed dated Aug 20th, still remains unanswered.

Eric Williams

Friendly sales staff. Top notch service department. Hello Shelly.....

DAVID KEEVIL

Fresh out of Bankruptcy Joe sales Mike managment and Aj Finance Worked w me to get lower interest rate and get my car payment where I needed to...so I could take home my 2018 Outlander I absolutely love it....Highly reccomend Thank you all guys

Brian Diana

Got a good discount of a deal for coming back the second time

shannonjade .

Joe Purricelli is awesome to work with! My experience with this dealership started with Lindsey Morgan, who is also helpful and just as awesome as Joe. The finance department worked very hard to make sure that I obtained the best financing and that all of my concerns were addressed. This was, by far, the best car buying experience I have ever had and I highly recommend Ray Skilllman Shadeland Kia to anyone who is looking for personal attention as well as a wonderful car buying experience. Thanks guys!!!

charlie9873 .

Great staff. Great service... Bob the sales person and Dan was GREAT!!!!!! I WILL BE BACK....☺

Greg Scott

Extremely friendly staff, but also seemed very knowledgeable too. The waiting area and overall building was so clean and comfortable. Really enjoyed my wait. Also, my vehicle was done exactly when they said it would be.

Beverly Brown

Service was taken care of in a timely manner. Car running beautifully now! Good work!

Jerri Thompson

My car has been in excellent condition over the past 7 years due to Ray Skillman's Mitsubishi Service Department. Also, I have always felt comfortable when I was at the east side or west side dealerships.

Lillian Brown

Absolutely pleasant

Darrell Lee

Friendly Home like atmosphere, its like being invited for dinner to a friends. Also very professional and thorough and the financial dept. Is very easy on the pocket.

Dennis Alandt

Showed up at the dealership without an appointment but was taken in immediately and our vehicle problem was resolved within a few minutes time. Service was fast, efficient and there was no additional charge due to our automobile warranty. Can't ask for more than that.

Hiram Roldan

Not your typical car dealer feel. They were courteous and welcoming. My salesman was very friendly. Surprisingly, he was expecting me and as soon I drove up and exited my car, he came out to greet me as I noticed the vehicle I chose On line, waiting to be test driven. My used car buying experience was greater than expected. Highly recommended.

Robert Goheen

Great crew my Salesman Kyle was the greatest went way beyond His job in giving me the car I wanted great bunch of people

Alicia Reece

I bought a used car and felt something was wrong. I called service the next day and the Service Advisor, Kathy was amazing.She was got me right in the very next day and went that extra mile to not just check what I said was wrong, but had an inspection on the entire car done and the initiative to complete Work that needed done was initiated and taken care of by Kathy and her team without any hassles! I’m so grateful for the service received!!!!!

Nancy Thompson

I needed to finance the Kia Forte that I leased from Ray Skillman. I was in and out within 25 minutes. It was so easy, thanks to Kent getting the financing I needed.

R E Ð Ð A W N

I had a wonderful experience at Ray Skillman Kia in purchasing my latest vehicle. The sales staff was relaxed, friendly and very helpful in finding a car within my budget. I had a particular vehicle in mind when I did some online research on their website and found one that was reasonably priced. When I arrived I was greeted by salesman Justin Young and explained to him my situation. The best part of the whole experience was that he did not try to pressure me into a car that I couldn't afford. Great staff and the entire process was smooth with no pressure sales tactics.

Tamicca Dawn

Purchase my 2018 Kia Forte service was great

Bryce Krebs

Ray Skillman has always provided me with top notch service.

Cory McTush

Everything was fine

CarsComplete

Absolutely wasted my time if you ain't got great credit don't bother, they want to sale you a new car regardless of your preference

Majimagirl88 Seizuregirl88

Horrible, not willing to deal at all, they expect sticker price for models that they said themselves aren't selling well

David Wilson

They are helpful to put you in the vehicle that you want and understanding, strive to make your purchase experience great

S Jarrett

I love going here just because everyone is so friendly. I did schedule an appointment and they said an hour wait when I got their. They ended up only taking about 20 minutes which was awesome!

Loren Rigdon

Very knowledgeable Very helpful they asked us several times if we needed anything in the restroom break room soda coffee water very very friendly

Heather Summitt

Joe Riley was my salesman, and he was great. He texted me multiple vehicles (my preference) and made sure to call and follow up throughout my car buying experience, which in turn got me the car I was looking for. I got a great warranty and love my car! I am, however, a little disappointed in the overall customer service. I ended up needing a key recalibrated, and was left to deal with the matter on my own. I received a few phone calls and it seemed communication/organization was a little sparse. If I had known this were the issue, I would not have left with my car until this was fixed.

Stephen Kloss

From our awesome sales rep Bob Silvy to financing, it was a pleasant experience.

Carl Krzywosinski

Parts department always helpful.

SHERI LUNDSFORD

I recently went to this dealership to have my starter replaced in 2007 MItz Eclipse. They had my car for three days so I rented a car. When my car was finished I picked it up and went home. The next morning I woke up to go to work and experienced the exact same problem they were supposed to have fixed (would not start) so I called them only for them to say, well we can't get you in again for four more days. We got the car started again, just barely and I took my car back up there and said, you need to fix it....it was NEVER fixed from my first time being in here. They said the starter they had gotten from Auto Zone was bad and that they would put a Mitsubishi starter in it. (I was never told I would be getting a starter from AutoZone. I assumed it would be a starter from Mitsubishi.) So they did put one in again. I had to rent a car again for two more days which is what it took them to get the part and put it in AGAIN...When I checked out of course the Service Manager was not in, how convenient. The service advisor guy (the short one) was supposed to speak to him about refunding my rental car for the second time and of course I never heard back from them. They do crappy work too. I have been going there for 12 years...Bought my car there when it use to be Family Buick but I this isn't the first problem I have had with them and will NOT be going back anymore even if I will have to drive across town to get service in the future. My new started ended up costing me $400 charge by the dealership to get the part and put it in and $400 in rental cars so $800 for a starter from and five days in the shop all together....NO THANKS, NEVER AGAIN.

Barb Johnson

The service department lost another customer forever today, don't use them if you are expecting communication about your problem and simple courtesy of staff who were obviously understaffed to meet the customer's needs

Amy Thomas

I recently took my car for service and they were wonderful, there waiting area is great. I would recommend Ray Skillman

DONALD ROBERTSON

Very courteous very nice of explaining things that needs to be done

Dorothy Gaston

I took my car in for a diagnosis of some problems I am having, and was treated very professionally. Nobody was pushy, which seems to be my experience at other locations. Jim was extremely friendly. I highly recommend working with him—probably the best experience I’ve had with anybody in the car service industry (other than my own father!). It appears he sincerely cares about people—a rare trait these days. I will absolutely drive back to this location, even though it’s farther than my local Kia dealer. All the thumbs up from me.

Amber Lore

Clean showrooms and guest area with refreshments. Friendly staff. There was even a guest appearance by Oscar, some sort of --oodle pooch!

Ryan Smith

Courteous service. They were quick which allowed me to continue the day.

Stacy C

Drop my car off to get diagnostic and estimate on repair with the understanding the only thing being done to my car was diagnostic and oil change. They break a connection while doing the diagnosis and which with a high pressure fuel pump made it so my car wouldn’t be able to be driven till fixed because my case was a “special” one. Amazing it became special when you had your hands on and after I drove it there so it was running. Of course now parts will take two days to get in, Was given one estimate and break down over the phone was charged a totally higher price in the end. Ron was my service person who even was so gracious to give me his number but couldn’t find it within his time in two plus days to respond. Signs of a weak man right there. Speak to service manager James. Now I Guess he was killing me With kindness to Get me off the phone by saying we will waive diagnostic fee and oil change for the end result to be less than $4 off my total bill. Wow what a savings. Beyond Kia’s being junk and having more recalls than I’ve ever seen and recalls on recalls I guess they have the worst service and can’t be held accountable to anything they say over the phone. Make Sure Anyone else using this location on the Eastside around 13th and shadeland to get it in writing or they just jack the bill price up and call it a savings. And if you’re in the market for a new Kia. This is My first and Last one. Pretty sad when their own people call themselves “gmc” men while working for Kia. If that doesn’t tell you anything I sure as hell don’t know what will. Car as is gone as soon as winter is over and definitely will not retain me as a customer. Just terrible and wouldn’t be surprised if I was taken advantage of because I’m a female. Wouldn’t be the first time it’s happened nor a big shocker.. 2 plus hours to put in a fuel pump that takes 15-20 minutes? Talk about milking it for all it’s worth. I’m not as dumb as You look. Or maybe you need better service center employees if it’s that difficult.

Helen Kirkham

Did not have a very good response from this location. I am used to Post Rd Skillman and was very disappointed in this place. It took a week to get my car inside to fix it

Dustin Wasson

Bob the salesmen was awesome. He was super cool and friendly. Although we didnt purchase from here by far best sales staff

Caitlin Shepherd

Had THE best car buying experience on the planet! Quick, painless, amazing deal, worked with my situation, and over the top customer service. Bob was more than accommodating making sure I got exactly what I wanted, even drove to Greenwood to get the color vehicle I wanted. Got it filled with gas and washed. Blown away by the service. Absolutely recommend this dealership and Bob as your salesman.

Harold Griggs

Stay away they will not do what they say

Scott Sawyer

Kyle and the rest of the staff did a great job helping me to find the right vehicle. I now look forward to enjoying the days ahead in my awesome new Soul. Thanks Ray Skillman!

Kenneth&Brandy Blackburn

After u sighn the paperwork for a vehicle they all the sudden don't keep their promises and they are rude to u on the phone when u call to make a payment

mayson driver

I spoke with a salesman named Kevin, told him I wanted a Jeep Wrangler unlimited but would possibly settle for something else as long as it had a manual transmission and 4 wheel drive. He proceeded to show me 3 automatics and only one was 4x4. Very frustrating having my stipulations ignored...

Linda Samuel

Great customer service

Tameka Moore

I was approved within 10min. Even though my Credit wasn't good. Now I have a brand new car. They have earned and are worthy of my business

Luke Renn

I had a recall for my Mitsubishi lancer, the service center for the one in Lafayette is closed so I had to schedule an appointment for one in indy. Well when I drove up to indy I went to the wrong one, was suppose to go to wea plaza and ended up at this location. So instead of me having to cancel my other appointment and reschedule because I'd be over an half hour late towards the end of the open hours the took my in right there and worked on the recall. I'd definitely consider coming back in the future when I decide to get another car. Hopefully the evo comes back out then lol

Ninnie Pop

Very quick process! I was working with Dan and Shelly got a credit app in the first time I stepped foot in the dealer I walked out in a new vehicle! I honestly thought I was going to just look at the inventory and just see what they could do for me but they definitely delivered! And I love my new car!

Ken Miller

Quick, thorough, dedicated, and professional. The service team at Ray Skillman Ford in Greenwood have been excellent in all my dealings with them.

Todd Letsinger

Fast. Friendly. Wonderful new waiting area.

Nyla Raney

Took car in engine light on after 2 months of purchase. Service Sep got me , fixed the problem same day. Took me to work and pick me up to take me to a freshly washed car. I was under warranty and the best part is Brian the service consultant looked me straight in They eye when he shook my hand. That alone has earned them my business

debra holloway

I arrived early and was taken right in, was explained in detail and given estimate on extra repairs beforehand, service tech was extremely helpful and pleasant, looked me in the eye when talking. This experience made me feel like a person instead of a customer. You don't get that anymore and I certainly appreciate it. Will definitely use this location EXCLUSIVELY for service and repairs as long as we own the car, a big THANK YOU!

Odell Palmore

Very nice, professional experience. Angelina Finnegan was such a wonderful person to have met during our visit. She was very helpful and almost assured us that we would qualify for a new car..the whole staff gets a Big thank you from us.

River Jackson

Always makes me feel like "an old friend"

Crystal Dean

I Enjoyed it as usual, WE HAVE RETURNED BECAUSE OF THE GREAT SERVICE IN THE PAST, THANKS. AGAIN. CRYSTAL Y, DEAN

Donald Taylor

Had scheduled appt for oil change. Technician informed me of a recall on my vehicle. Very professional and made corrections in a timely manner. Technician informed me of the all corrections that were made.

Diana Hall

Just there for a basic oil change. Went smoothly, but I had set the appointment in advance. This visit was pretty uneventful, and the manager was polite and friendly.

Patty Thomas

I recently took my car to Ray Skillman Kia for auto body work. Once again, they did an excellent job! Quinn, Jason and Nicole were great to work with and my car looks like new!

Patricia Barclay

I love Brett he was so. easy to talk to and so. so so helpful and I will recommend him to anyone, now on a different note the finance manager Kent Boling he was nice to taking all my money

Millicent Martinez

The 1st time i dealt with them it was good, everybody was so helpful. But when i came in to ask questions and help getting into a different vehicle i kept getting i will call you back. If they did call back it was 8 + hours later or the next day. There where a couple of time with no call back at all i had to call myself and then explain what's going on again and then wait for them to look into and give me a call back if they did even call back. I do want in a different vehicle but I do believe i will go somewhere else.

k malone

They take really good care of me & my vehicle everytime I go there. Thanks!!!