Reviews of Penske Chevrolet (Indianapolis) (Car Concessionaire)

Michael Dilligaf

Went there for a switch, had to order it, was told they would call when it came in but never called. Went back and was told it was never ordered. Went to auto zone, part was in stock and cheaper. Service is important but I didnt get any.

Sean Pogue

My first point of contact was an email sent on Tuesday evening. By Wednesday afternoon I was driving away in my brand new Camaro! Paul Fiene was quick to respond to my inquiry and request for a test drive. Paul and the staff at Penske Chevrolet were courteous, friendly, helpful and expedient in helping me get into my new car.

Mercy Millions

Clean Courteous friendly and they have free snacks! Lol there's a big window where you can actually see your car being worked on. over all I love this place will go nowhere else.

Bella Malik

I appreciate the prompt attention when we pulled up! Also the clean and nice waiting area. My first time here using their services for my Chevy, definitely my go to dealer for all my Chevy needs. Thanks!!!!

Terea Rose

Gary Debolt was great with explaining to me everything that needed to be done with my car

Bill Morris

I just purchased a new Tahoe today from Penske Chevy. Ben was great to work with, was upfront and honest and answered all my questions promptly. Aaron in the finance department was great as well, did not try to push anything and made the transaction quick and enjoyable and I was on the road in less than two hours. Couldn't be more happy with the purchase, would highly recommend dealing with this group!

Corvette Indy

Great dealer for having Corvette and other car service work done. They take the time to work with you especially if you use Toby Margiso as your service advisor.

Paul Kleeberger

Very customer focused and efficient. The service managers treat you as a valued customer

D V

I purchased a vehicle here last summer. Lots of dealers to choose from when purchasing a used vehicle. They did a great job not pressuring. We did run into a few problems after the sale but once the general manager got involved everything was cleared up

Brian Kirkwood

Jeff Copeland is incredible! nice place to get a vehicle.

Marsha Whitfield

Very good experience at Penske with our salesman Roberto Guijosa. He was polite and informative. I am scheduled to go back tomorrow to make my final decision. The only drawback was the 1st salesman did not respond to his call. But thanks for Roberto he saved the day.

Todd Dashley

This service department is the most quick and efficient I've ever worked with in my life. They get you right in, and don't fool around or try to up-sell everything on your car. Much appreciated.

Sherri Wilson

My salesperson was Steve Savage and he did an excellent job he was very clear very friendly very approachable and I really appreciated the experience that he allowed me to have with Penske Chevrolet

Danielle Neata

My salesman Steve Savage went above and beyond to help me! He truly cares about helping everyone and will make sure to provide you with an affordable price on any vehicle of your choice. He was professional and took time explaining all of my options so I dont feel rushed. Thank you Penske Honda and Steve Savage for delivering excellent service!!

Carol Gartland

Arrived not knowing what was wrong. Car was stalling and service light came on while on my way to Penske. You diagnosed and fixed the problem while I waited.

LalaStarr

Overall a great experience. They always get my car right in when I get there and let me know what’s going on. The only thing that sucked was the construction around their facility but I know that’s not their fault.

Derek Wright

The staff was courteous/nice.

Jason Bozarth

CAUTION: I took our 2013 Traverse to Penske Chevrolet on 10/25/2018 for an oil change/tire rotation/air filter/cabin filter. Shortly afterwards I noticed an intermittent scraping/grinding noise coming from the front end. I couldn’t identify it, and it wasn’t consistent enough to seek service yet. It started to get worse, so I decided to take a look at the brake pads. And that’s when I noticed that ALL OF THE LUG NUTS ON THE FRONT DRIVER SIDE WHEEL WERE LOOSE. Four of the six were freely spinning. The remaining two were at least hand tightened. I tightened them up and the noise has gone away. This was a potentially life-threatening issue and a pretty critical mistake for a tech to make. I did call the dealership before writing this review, but was only able to leave a voicemail for Chad.

Michael Cutuli

Again, everything went extremely well, purchasing our new Chevy at Penske Chevrolet!

Daffany Coe

Patrick Kerker was my service advisor and did a wonderful job. He gave details about the problem on my vehicle. Gave me the price and time my car would be repaired. Car is fixed and the price was reasonable.

Glen Johnston

A relatively easy recall and replace window vents.....took 5 days. Got a loaner, but very slow. Have a feeling, if you lease, you're not a priority in service.

Tyler Eckstein

Purchased a Certified Pre-Owned Equinox from Penske Chevrolet. The vehicle was decently priced and working with Bill in sales was very easy. I did have one issue with my brake rotors. I took the vehicle back in 2 weeks after the purchase, I was told that the brakes were fine. Over the next few months the problem got worse. I took the vehicle back in and they replaced the rotors at no cost to me. I feel most dealership would stick to their policy that they don't replace brake pads or rotors, but Penske did the right thing and I am very thankful. Will buy again from this dealership and salesperson Bill.

Sarah Mahoney

I had help from Aaron, Ben and Jeff! They were all great and helped explain the process and my new 2019 Equinox to me. They answered all my questions and was very helpful! I will definitely let everyone know about Penske Chevrolet in Carmel!

Bill Zimmerman

Cameron Morton was our salesman. No high pressure sales pitch, 2 hours to make deal. Purchased a 2019 Equinox in June, highly recommend Penske Chevrolet in Carmel In.

Ashley Maue

I've always had great experiences at Chevy, but I love the new online communications/access! I believe in the quality of face-to-face interactions, but when I'm at work and juggling the rest of the office, it's so great to get email notifications and have a quote that I can share visually with our managers before making decisions. The online payment was SO easy. It was absolutely the easiest online payment I've ever made. On top of that, Jerry took fantastic care of everything start to finish. He emailed notifications, he called to be sure we received them. He called with more detailed updates. That level of customer service makes a huge difference! I certainly don't want our office vehicle to have issues, but I love that every time I'm there, I know we'll be well taken care of. Thank you!

Andrew Swickheimer

The team at Penske went above and beyond to make sure I had a positive experience. Their sales staff took the time to learn about what I was looking for and matched me up with a perfect vehicle. The financing department was great and made purchasing a breeze. Very helpful and friendly. Would recommend them to all my family and friends. I love my new truck.

jasamyne jackson

Generally I have a good experience with this place but when I took my car for an oil change about a week ago I specifically asked them to leave my driver side window alone due to damage. When I drove my car to work after the holidays (I didn’t drive it over that weekend) the window falls down inside the door, it appears my door panel was messed with, and there are broken parts now rattling around inside my door. I called and left a voicemail asking how they would be taking care of that since they ignored my request and still no call back. My car is 2 years old and the issues are just unacceptable. I would leave zero stars if I could.

Jim Cahill

Very good experience. Service people were polite and attentive. No attitudes which is refreshing. Service area was immaculate as was waiting room. One extra thing was needed to complete my repairs but it had to be ordered and I was leaving town so there wasn’t time to complete. The result was that the check engine light came on again so the next day I drive back only to find out that the reason it came on again was because of the part that needs to be put on. The service rep said not to worry about that. It would have been better if that had been explained BEFORE I left the first time. Would have saved me a trip! That said, my experience was good.

Bickford of Crawfordsville Kitchen Manager

Bill Quinton was honest and forth coming with information on the car. He was informative with the qualities of the car. Buying my car was a painless process and I love the no haggling on price!

Erika Lapham

Visited the Service Department. Always friendly, excellent service

Chrisney Ball

Great service, fast for a Saturday morning, lobby was great (and HGTV was on, bonus points... lol), and my car was clean when I received it. The person that helped me also went the extra mile to make sure that my oil change wasn't already covered. Thank you for taking the time to do so when many people would have past that by.

Kelly Goode

WORST EXPERIENCE EVER. I went through the Costco auto program. The salesman Scott was terrible. He never showed us the member saving sheet after we asked him three times for it. Its suppose to be a no haggle price, which he was not showing us. Then, after we asked for him to print off the member saving sheet, he left to do so but instead he left with a different costumer on a test drive. Never told us what he was doing..just left. I will not be using this dealership ever again.

Jenn Jones

Excellent friendly timely service!! Very impressed with staff and service for my SUV

Yendry Mercado

This car is a personal car of mine i brought it in for service for a sensor that was replaced here now i have the same check engine light on because of the same faulty sensor it has warranty and no one else will fix it since the warranty is through this company i need you guys to change the part since its bad and i paid you guys labor for this job. I went today because you guys scheduled an appointment last week and when i went you guys refused to check my car out when again it’s personal car of mines I wasted my time carrying my car because you gave me an appointment and when this is said you can't that not right

Zachary Donofrio

Hi I went for an oil change. Car was completed after 1.5 hours. I had to clean windows and found washer fluid to be bone dry. Service Rep was friendly and helped get it refilled. They say they do tire rotation and full device oil and live change. However after missing something so small it makes me wonder if they did rotate tires are give my car a thorough inspection. They have nice refreshments in lobby while you wait. However paying almost $50.00 for an oil change and waiting 1.5 hours. I have been getting better service at Jiffy Lube. I expect more from my dealer. I have leased 1 car with you and bought another. Let's get back on track Penske.

Jerry Johnson

I was very disappointed in the Sales Manager Paul. I inquired about a Suburban they had advertised and I stopped by AND called to find out the vehicle was not on the lot. Paul states it was coming from out of state and was late getting there. I informed him I was very interested and he stated he would call when it hit the lot. I waited 4 days and went by again vehicle was no where on the lot. I then called Paul and asked about the vehicle again. He stated “ oh that vehicle sold before it ever hit the lot “ !!! I thought I was the one buying it !!! Very disappointed in the lack of professionalism in this dealership.

Elle Casolaro

Connor Bomar was great to work with, as was the warranty department that I spoke with over the phone. Fair, fast, and reliable work. Complimentary shuttle was a little too slow for my hectic morning, but it is a nice service to offer, nonetheless.

Janet Glover

Penske Chevrolet is absolutely the best car dealer that we've ever worked with. From the moment we walked in the door, everyone went out of their way to provide excellent service. Our salesman, Morten Esbjoern, was knowledgeable, friendly, and professional, and thanks to him, we were able to walk in and say that we wanted to buy a Volt - and drive away in our new Volt a few hours later. We appreciate Morten and everyone else who made our experience truly exceptional. Penske Chevrolet really did exceed all expectations!

Kent Baker

I just wish I could get more free options...If that's all I have to complain about...what are you waiting for??? I love my 1500!!!

James Mayer

Dealership is real nice. Free snacks and coffee in the customer lounge. Staff was great.

Jonathan Prest

Had manufacturer safety recalls fixed, they were able to schedule me at a time that worked for me, completed the work at the scheduled time and friendly service. My only complaint was I had to wait a 10 minutes or so while they were helping other customers and some employees were just standing around, I'm sure they had a different job or were on a break but it felt like they were wasting my time. Otherwise the service and people were great and job was well done.

Ben Sherman

Penske Chevrolet is by far one of the best dealerships I have visited. As a college student, it's hard to be taken seriously by individuals who work in the car industry, especially since I did not purchase my chevrolet vehicke there. Penske is definitely a big exception to my bad preconceptions of car dealerships at my age. They were very happy to help me with any issue or question I had when I called as well as when I was there getting my vehicle serviced. It was a very simple job (tail light issues) but they clearly took their time with my car which I GREATLY appreciate. They checked all the systems and topped off my tires/fluids/likely aligned my tires. Once they were about finished, they were very clear and informative of what they needed to do/had done and ensured I was ok with it and the charges associated. The mechanic and a salesman also came out and talked with me which was nice as well, being I am going to school for automotive design. All around, thank you Penske, this is going to go a long way in the future when and if my family or I need anything chevrolet or car related in the future. Highly recommend to anybody who owns or is looking for anything chevrolet related. Will be going exclusively back to this dealership from here on out. Well done!

Peter Coburn

Service department is GREAT!!! I'll never go to a quick lube joint again, worth waiting for expert service you can be sure will deliver EVERY TIME!

Monae Spencer

Does not verify credit with all the credit reporting agencies and was denied. I checked my credit and it shows all loans current. So I will not go back here.

Dianne Spaide

The salesman, Steve Savage, was wonderful! He listened carefully to what we wanted and showed us several vehicles that exactly met our needs and desires. He was fast, friendly, very efficient and knowledgeable. Everyone else in the dealership was friendly and offered help and cheerful greetings whenever they saw us. We were even given a delicious bbq lunch! It was the very best vehicle shopping experience either of us has ever had , and we are old and have bought dozens of new vehicles in our lifetime! On top of everything else the price was terrific! We’ll always go to Penske first!

Courtney Williams

Aaron Stewart was wonderful! Didn't hide any fees and was completely upfront with me. I hate car shopping but Aaron made it painless.

Autumn Summers

Much faster and more efficient than other car lots I have been to!

Julie Ward

i can always trust that the work being done on my car is great at Penske, been going here for years and don’t plan on stopping anytime soon! Plus the guys at the service desk are super nice!!

Benji Aird

Came in for an oil change right after Christmas... wait time was short. Patrick was understanding and got me out without fuss. Also, provided quotes for next visit. I have a 06 HHR that I will drive until the wheels fall off.

Phyllis Barnes

Steve Savage was my salesman. He is experuenced, patient,knowledgeable about cars,and cares about his customers.

Richard Withem

A very laid back and no pressure experience. David was helpful, knowledgeable, and easy to work with.

K. Michael VerKamp

Great experience buying an inexpensive used Jaguar... Experience way beyond my wildest expectations. This was not your stereotypical experience - knowledgeable and helpful in every way. More than a year later now, and still thrilled with everything! Next time I'll start here.

Marcelina Manuel

Helped me out when my fuel like busted. Great Service.

Garrett Goodbar

Justin was great to deal with when purchasing my vehicle. He was laid back and resourceful. Dealing with car salesman has always been one of my least favorite things to do, but with Justin it was a smooth and easy process.

Gil Comin

Service adviser and service was great, explained in detail what was done and what to expect.. very rewarding experience.

Walter Beaver

Great place to buy a car. Knowledgeable staff, very helpful, only downside is the construction on 96th at the moment.

Shirley Miller

Penske Chevrolet has an excellent service department. They meet all my needs and explain in detail the repairs needed. Their staff always go above and beyond.

Graham Zebrasky

Have had a great experience with both their sales team and their service department! Bill in sales seemed to recognize that I was an informed buyer and wanted to skip past the BS back and forth and just get to a workable number and buy the vehicle of my choice. Fortunately, he was able to get me in and out fairy quickly and at a very workable price! Would definitely buy again from this dealer and continue to have my vehicle serviced here! Thank you!

Adam E

Had a great experience here (Savage was my sales guy). I was looking for 2018 Z71 Colorado 4dr long bed, and they had a few to pick from. They were about the only dealer that had more than 1 of those configurations. Sales were not pushy and I got a fantastic deal. I am trying to restore my faith in Chevy as I have been a Ford guy for years. I will definitely return to this dealer in the future. I would recommend these guys over Bill Estes..

Latest Traps

Gary was very professional. He did a great job communicating and keeping me informed. I also used the shuttle service, Diane was very efficient and helpful.

Zac Johnson

Scott N. our salesman has always been amazing! He is very knowledgeable and very understanding with any issue we bring to him. We feel he really looks out for the customers. Mike the sales manager I believe is awesome! He is straight forward with us and is always trying to find ways to get us to our goal! Without the two of them our experience would not be the same.

Zach Syrus

I couldnt have asked for a better experience. From the moment I called to schedule, the scheduling assistant was friendly, informative and was able to get me on the books quickly. Peter was very also very friendly and helpful.

Alex Fiala

I've had my 2016 Camaro serviced here multiple times, and I am always very satisfied with Penske. Taylor at the service desk provides excellent customer service and communication, a real professional. I also really appreciate their shuttle driver Diane. She is very pleasant to speak to!

M M

Can’t go wrong here!

Tbro27

Service team is efficient and professional. Overall a solid crew whom I trust. That is important. Sales team is great as well. Strongly recommend this dealership for service department, as well as vehicle purchasing needs.

Josh Stobbe

Traded a bmw m3 to them several years back for another bmw m3. No problem with the deal or the car. Was great. Might have been busy that day because I had to Waite around in the lobby for a while with a appointment that day being a out of town Fort Wayne buyer. Was hoping to walk in and out but didn’t happen. Was great no problems.

Roberto Regalado

Excellent service. Very attentive and professional. I recommend them. It is safer to go to your trusted dealer to go to cheaper places where you do not know if you are really taking good care of your vehicle.

lauren guidotti

We lease our vehicle through Penske Chevy and have been completely satisfied with our service since the day we took the car off the lot. The drive is the biggest inconvenience for us as we live about 35-40 minutes or so from the dealership. Despite living near closer dealerships, we are loyal to using them for all of our services.

Melanie Herendeen

Great customer service! Friendly sales people and very accommodating! Got us a great deal on a great new vehicle. Highly recommend!!

Shirl Mil

I am very pleased with the customer service I have received. My vehicle has always been fixed in a timely manner and I appreciate the technicians explaining any repairs that need to be done to my vehicle. It is nice knowing I can trust the service I received.

James Coleman

Great customer service. Very helpful and friendly. Follow up after service is also great!

Jon O

Everyone at Penske was great to work with. Purchased a new vehicle and was out of there in 2 hours. Thanks to everyone who helped us.

Brett Shahbaz

Waiting area is real nice. I was only getting an oil change (no tires rotated) and it took 1.25 hours. I wish they had told me that when I first arrived. Expectations are everything.

Kristin Halpern

Justin was amazing. He was laid back but also had all the answers to our questions. He worked hard to get us at the price point we needed to be.

anthony crenshaw ii

Spoke to Ben via email. I came in before he was scheduled for work, but hooked me up with a co-worker. Communication was effective between the sales team on exactly what I wanted. I made it easy for them because I've done my research and didn't have many questions. When it came to financing. Scott took care of me by being thorough with answering my questions.. All in all Penske has a very professional team working there. So much so, my sis is bringing my nephew to buy a car from clear across town. Give these guys raises. Their best asset is not their knowledge.....no no no that's second best. Their best asset is, they listen.

Brady Travis

Salesman, & Finance Manager was great to deal with. We have bought more than 1 vehicle from them. We was very impressed the 1st time, so we returned.

Dailey Joy Foster

I walked in during a HUGE sale. I was rushed and had to purchase a car by the end of the day. John and Aaron both worked tirelessly with me to make sure that I could walk away not only with a car I needed, but a car I wanted. They made my experience smooth and effortless and I am so thankful for them and how they handled everything. Cannot recommend this place enough!!!

Robert Jennings

I've had my vehicle (2016 Chevy Equinox LTZ) since March 2018. The quality of service provided had been outstanding. It is always worth the drive when I'm in need of service. I live downtown in Indianapolis, Indiana. Thanks to the entire team.

Martin Cain

Ordered floor mats for my Colorado thru Dallas. They came in and wanted to use my GM loyalty points to help pay for them. With Toby and John's help I was able to use them. It took a little time to get into my account but with all heads involved they were applied and I was on my way. Thanks again to Dallas, Toby and John !!!

carolyn curry

I always dread the oil change wait at Penske. The waiting room has too much TV sound and overhead music. This time I found the quiet room was available and the 90 minute wait went fine. I appreciated being told of major items that would need attention, according to mileage, the next time I came in. I will make an appointment and be ready to deal with them.

Jimmie Driscoll

The service advisor and techs are very professional and courteous. They always take care of me.

David Phelps

Sure got a wide selection of cars.

Liam Wallace

Staff is friendly, always a fair price, and always do a great job of getting whatever sort of work I come in for done in a timely and fair manner. I always feel like I'm getting the best when I bring my truck in.

Juwan Oliver

Connor Bomar was the representative that help me . I came to get in oil change on a Saturday . He provided great customer service and keep me informed on additional work that I needed with my car . I would recommend Penske Chevrolet to anyone with Chevy car that wants great customer service and the job done right . Thanks Connor!! for such a great experience

Phillip Mossburg

I had some trouble initially. I called and asked about getting a key made for my Sonic. The person on the phone said to go to the parts department and that any time would work. However, when I got there they were actually closed at 5:30. Other that, it was good service one I was able to get there a couple days later.

Neisha Hardy

Jerry Bronson was amazing. My car had been stalling so I drove straight into the service department after dropping my son off at school. I was a total mess because I was afraid that my son and I would get stuck on the side of the road. I called ahead of time to see if I could get in but there is no availability untill Thursday and when I called in it was Tuesday.So I decided to just take my car in and told myself I would just have a to get a rental until my car was fixed. Jerry greeted me with a smile and was ready to help. He asked me what was going on and I told him I had just dropped my son off at school and that an error message came on and it said "reducing engine power" and that my car was stalling. I told him I going to have to get rental since they were out of loaner cars. He knew that I was getting a rental and that they were low on cars at the Enterprise at Penske Honda so when he saw the Enterprise employee he stopped her to see if she had any cars and she said, "no". So I dropped my car off and the shuttle lady was there. Every time I go in there she is always so sweet. She took me to three rental car places and they were all out of cars. By this time I was upset crying and she took me back to the dealership. I got back to Jerry Bronson in when I got to him I was crying snot in all. I told Jerry that I was gonna have to take my car and risk it stalling with my son in the car. He said, hold on let me try to get ahold of someone and to give me 20 minutes. Right as he was saying that the shuttle lady walk back pass me and said pray. So I said my prayer and went to go sit down to wait on Jerry to get back with me. Thanks to God for blessing me with the help of Jerry! Jerry got back to me and said, I found you a rental I did not want you to get stuck on the side of the road with your child. Then there was happy tears. I left and got my son off the bus and was 5 minutes early. I got a call the next day that saying that I needed to bring the rental back but they had a 2019 Chevy Traverse to loan me. I was never without a car. I got my car back and it drives perfectly. Go see Jerry Bronson he is a blessing to Penske. His heart is so big and his customer service is amazing!! Thanks Jerry Bronson! I told him I love him like 4 times.❤❤ Neisha Hardy

Tom Klein

I live 500 miles from Indy but get my Corvette serviced at Penske every year when in town for the month of May activities at the Indianapolis Motor Speedway. Penske Chevrolet Service is a 1st Class Operation.

Bob Buening

I had a good experience at Penske Chevrolet buying a new Equinox. The sales person was very knowledgeable and understood what I was looking for on a new car. After I selected the car we got to a fair deal very quickly. No pressure was put on me at all.

Taylor Nasser

Service was quick and they ae very proactiv with keeping me up to date with my cars service!

Venkat Sunkara

Very efficient processing. Nice waiting room. Always liked this place. Advisers are very friendly and knowledgeable.

Caroline Carlton

Connor was very helpful and responsive, my car was fixed within the next day and they were even able to take a chunk off the price!

Sharon Miller

was there yesterday, found nail in tire / had to buy new tire. no mention of 'free' balance (received email from Penske today stating the offer ,come in). Not advised if balance done w/new tire purchase ! Also rec'd notice prob. time for oil change ,come in... Serv.advisor said not time EMAILS CONFUSING !!!!!

Stephan McCray

They made me pay for an improper diagnosis. They would not honor their mistake or offer a refund. They told me to take it to a more skilled facility. Not a place to take a car with an issue u cant figure out yourself

Justin Moffett

Smooth, low pressure transaction from beginning to end. Paul Fiene was a great sales associate to work with on our Suburban purchase.

Bradley Roark

Not pleased at all drove 2 hours to get there and the salesman knew what we wanted and what we could afford monthly. Told me they had plenty of cars in that range. Drive all the way up there and they had nothing.

Jon Winay

Penske Chevy has the best staff. Our sales rep was Steve S. He has always treated our family well. He finds the vehicle we like and the rest just fits together. The finance folks are upfront too. Not high pressure. I recommend this dealership.

Nancy Wheeler

Kept their due date on collision repairs and kept me informed by text. Car looked great and was cleaner than I left it. Repairs are guaranteed, so that’s a plus. No complaints.

Mark Clark

I secured a great deal on a full synthetic oil change from their website. They honored the coupon without hesitation. The staff was courteous, friendly, and professional. These oil changes are handled on a "first come, first served" basis. My total time from drive in to drive out was less than 90 minutes. Comfortable waiting room and customer WiFi.

Ashley Williams

Took my boyfriend to get his car checked out. Service center staff were very friendly.

Dan Stuck

Only went in for a new set of keys for my 05 GTO and Johnny at the service desk/department was my first contact. He was very professional courteous friendly! I say that to say this, First impressions are very important and Johnny represents Penske Chevyrolet perfectly. My GTO as it turns out is actually an imported car and my replacement keys which come in four separate pieces each are complicated to say the least and not cheap but Johnny ordered my parts and returned call back to get me taken care of in a timely manner. I'll definitely go back for any needs of my 3 gm vehicles and will recommend them to all my friends in need! Thank you and Great job Johnny/ Penske Chevrolet!!!

Nick Lucarelli

The Vehicle was as presented online and on the phone. Very courteous and agreeable throughout the process. I would like to do business again when I need another vehicle.

Rea’s Dancing Dad

Everyone was great! We were treated like family, and received a great deal on our trade-in and on the car we purchased.

M. Austin Gapinski

Always professional and quick like. As everything in life the early bird gets the worm so get there early and use common sense. Be on time and expect a thorough inspection. If you can do that you’ll be happy when you get your vehicle back. Always smile too, nobody likes a jerk.

Joe Kniesly

The service experience was smooth and efficient. The service writer was courteous and helpful.

Evan Lewis

Connor and all the rest of the staff were extremely friendly, knowledgeable, and helpful in not only getting my vehicle repaired, but doing so in the quickest and most painless way possible for me. I always enjoy coming in for service, and this was exceptional.

Traci McCoy-Kaylor

I was greeted right away! My husband and I brought our vehicles in at the same time. Toby and Caleb helped us in a timely manor. Samara and Diane were both wonderful. Thank you Penske Team!

Stacey Christoffel

The service department here is wonderful! Every time I come in I'm greeted promptly. Toby always goes out of his way to make sure all of my concerns are taken care of. Chad (a manager) is also fantastic. Every time I have expressed concerns they have listened carefully and helped me out. I will continue to do business with them!

Myisa Taylor

Toby in the service department was very professional and provided me with the necessary information concerning my vehicle in a timely manner.

King Eric

I cold called after finding the car I wanted. I reached out on a Wednesday to set up a test drive at 5PM on a Friday. By 6:20, all my paperwork was completed and I had a new vehicle. The sales staff and the financial department are some of the best I’ve ever dealt with. They didn’t try to steer me and didn’t even seem like salesmen. I would recommend this dealership all day. Go check them out!

Jynell Row

We made an appointment to bring out vehicle in on 3/26/19 @ 9:30am for an oil change. When my husband arrived, he was told there was a 2 hour wait WITH an appointment. What is the point of making an appointment if there is still an additional 2 hour wait?? If I wanted to wait for 2 hours for a oil change, I could take my car to one of the local businesses that only does oil changes without appointments. I think maybe you need to look at your scheduling practices & come up with a better way so that your customers don't have to wait so long for simple services with a set appointment. I suggest some sort of express bay for services such as oil changes. The other issue I had that day, is that my husband was sitting in the waiting area while my car was getting serviced & when it was completed, the technician called my cell (I wasn't there) to let me know that he went out to the waiting area to let my husband know my car was ready but didn't see him - that was a lie. My husband never left the waiting area & the technician never bothered to leave his seat & come get my husband. My husband confirmed that no one walked into the waiting area the whole time he was in there. Maybe the technicians should actually get out of their seats & check on things & their customers once in awhile to see what is actually going on & to give their customers an update on their vehicles. This would also help prevent your customers from getting more frustrated as time passed & they didn't know the status of the service on their vehicles. Communication is always the best policy! The very first vehicle I leased from Penske in 2015 - the service was fantastic. Since then it has gotten progressively worse. This very well may be the last vehicle we lease from Penske all due to the service side. The sales side has been great to work with.

Bill Cheryl Reynolds

The service manager came to my house to fix the problem. However, it did not fix it, he had it towed to Penske and had the car repaired and ready for me to pick up the next morning. It is a Corvette - a show car. When towed, it was raining, I went to Penske and he was wiping the car off for me. Above and beyond! Great service.

Dave Crim

Meh. I don't know if it's the entire dealership or just the one guy I dealt with but I was underwhelmed. Tried to only sell me the larger car, had to wait on him several on times, didnt even offer me his business card. Almost like he didn't really care about me or making a sale. The showroom itself was nice. The receptionist was friendly.

kade Sapp

This place has been great! Toby Margison in the service dept has been more than helpful in my process! He has been great with his communication, giving me updates on when all my issues will be resolved. I definitely recommend dealing with him with service needs.

Jim Kennedy

Good quick service

Adriana Espino

PHENOMENAL SERVICE!!! Moving to a city by yourself as a woman is intimidating on its own and comes with its fair share of challenges. Add to that list having to address auto issues on your own, with little knowledge of the industry and market prices. Since I bought my car in 2016, I had an issue with the audio in my car skipping after connecting to Bluetooth (not covered in Enterprise extended warranty if anyone is wandering). It was very infrequent at first (maybe happened every 4-6 months) but progressively got worse until it was happening at least every other day. After doing my research, I had figured out that the issue was with the firmware and needed an update. I had contemplated doing it on my own, following a YouTube video, once I had found an off-market version of the software. However, doing a quick risk analysis I opted to have it done correctly by a certified tech with GM’s official version of the firmware update. I did some shopping around at different Chevy dealerships in the Indianapolis and surrounding areas. At first I got price ranges anywhere from $275-$400- I knew based off the research I had done that those prices were a robbery. Finally, someone had referred me to Toby Margison at Penske Chevrolet. Toby, his coworker Caleb, and the rest of the Penske team that worked on my car were a godsend. The whole team was very conscientious in taking care of my needs. The team did a thorough assessment of the car’s issue, took into account that my appointment had to be put into my work schedule, and needless to say was all done very well and at a fair price. Thank you Toby, Caleb, and team for your great work!

Leandro Cordova

The staff is very helpful and friendly!

Rick Wise

Had issue with tire everyone was great. Got me on the road quick

The Cleaning Authority Fishers

Purchased a Chevy Volt approx. 2 weeks ago. The Sales experience was the typical run around and shell game, but with a lot of patience was able to finish the sale after a 4 hour marathon. The Finance Dept. was ran very smoothly and was by far the best part of the experience. The car did not have a 2nd key ( lost at time of sale ), salesman explained to come back next day to pick up. Returned next day with personal vehicle and was told that the purchased vehicle was needed, need to make a brand new key. Returned the following week, was told by reception that salesman was not in and needed to visit the Service Dept. for assistance. Service explained that key needed to be ordered and I could return next day or call to schedule appointment. Sent email 2 days later to set an appointment to return. Email response was "Currently swamped, let me get through the busy time and I will get back to you", have not heard back to this point. I am a business owner and understand the difficulties of managing staff and creating a positive culture. The culture at Penske Chevy needs an adjustment and the customer service is lacking in many ways. They have asked for feedback almost every day about the experience....I have responded a couple of times to the GM and no follow up. My suggestion would be to steer clear of this dealer in your vehicle search.

Craig Olivares

Good service, friendly people, clean environment

Kerri Coulter

Jeff and Scott are both great guys. Couldn't have asked for nicer salesmen. Looking for a vehicle this is the place to go and those 2 guys are great guys to work with.

Matt Hendey

After dealing with multiple dealerships over multiple car brands, the Penske service team has been the best by far. They are easy to communicate with and take my service needs seriously.

Rachel Ragland

I only interacted with the lady who answered the phone, and Gary who helped me check in/out for my oil change. Gary was amazing. He was so polite and friendly, he even went out of his way to provide more information to me than I requested. This was very much appreciated. Will definitely recommend oil changes to my friends and family at this location!!!

Ryker Weidenbenner

They always do a solid job whether it be light bulb replacement, wheel alignment, or oil changes. My vehicle always comes back correct and clean.

Jae Amos Music

penske chevy has very good service and the staff is very friendly and accommodating. The waiting room is quiet and they have free snacks. Gotta love this place!!!

LaTascha Bolden

Penske Chevrolet has the best customer service. I trust my car with only Penske.

FishersNole .

Jerry Bronson was our service rep; very courteous, professional, and attentive to details that kept us aware and able to get our Equinox after service. Didn’t get to meet the service tech who did the work but it runs fine. Thanks to all involved. We’ll be back, with confidence based upon this terrific experience.

Briauna Wisler

Good service! Techs occasionally check in and let you know what's going on. Lobby for customers is clean and comfortable. All employees were personable and speak at your level of understanding. Snacks, soda, lemonade, and coffee available in vending machines. Bathrooms are clean and quiet. TV, magazines, current newspapers, and even a charging station (apple and micro SD) in the lobby as well. Lots of windows so you can usually see where your vehicle is at all times.

Christopher Abnett

I found the car online, penske worked me the best price .. the finance manager went over all the options with my situation to save me the most money and get the best value.. everything was transparent. the sales associate informed me when I thought the car had remote start that it isnt offered on the vehicle. I had assumed it had it.. he was honest even though i didnt ask.. that could have jeopardized the sale.. they sent me in a direction to find a suitable aftermarket, which I did so the sale was still on. I appreciate the honesty. I am from out of town, they worked with me on the best way for me to travel to the dealer and pick up the new car. great group to work with.

G Golden63

Great car buying experience. I tried to purchase a car at another dealership but was having trouble with the sales rep over the price. I called Penske, made a verbal deal over the phone and I purchased a car 45 minutes later. And I spent 3000 more than I originally wanted too and was happy to do so. I had a good day at Penske

The Freaky French Family

Unfortunately I have had to quit using this dealership for lots of reasons but all service related issues. I mean who makes an appt for a simple oil change and tire rotation and end up waiting for nearly 3 hours. Im not going to try to explain all the issues I had with a warranty repair but lets just say my list is more than a couple of things.I tried to make it work and I am too nice thinking everyone makes mistakes and of course they do so I tend to have lots of patience before giving up on a business. I went to Bill Estes Chevy yesterday and all I can say is WOW! The service department is on top of there game and now I know I was getting poor service at Penske.

Andrew DeRyckere

Same day appointment! Fast and Friendly service to boot.

Erica Ryan

Great service! Pit Stop was so easy and convenient!

Brandon Russell

I worked with Toby in the Penske Service department. Toby did everything in his power to ensure my experience was nothing short of excellent. As with all of my experiences with Penske, this situation was made as painless as possible by a professional team and top-notch service.

Michelle B

From the first moment my salesman, John Stephens, was top notch. He was so kind, friendly and did everything he could to make the experience as enjoyable and least painful as possible. I would recommend anyone looking to buy a Chevy or another car on their lot to come check them out and ask for John to help you with your car buying needs. You won’t be disappointed. A++ to John and the Penske Chevy team.

Jim Daniels

Great place friendly staff. Really enjoyable experience.

Zachary Hickman

We rented a Chevy suburban one weekend to go to Michigan (not from this dealership) Upon return we decided to go look at new chevys. While looking around at options a lady come out to help us. We viewed a few cars and decided we liked the 2019 traverse. We left with out a car wanting to do our homework. After doing our home work we emailed the dealership with comparables on the price with in 50 miles. They came down slightly but wouldn’t come down $1800 more to be equal to other dealerships. a few emails and stalled replys on there end we decided to look at other brands. 3 days later 3/8/19 we went to Kokomo auto world to look at pilots and purchased the 2019 Honda Pilot Touring which we never even concidered until we was pushed to the side by Chevy. There was no pressure to buy and they worked with us on all comparable models with in 50 miles to reach a fair price. We considered the Honda down by the Chevy but with it having the same ownership we didn’t think they would work with us on pricing since there Chevy dealership was so dismissive.

Charlotte M

John Stephens is probably the nicest sales guy I’ve ever dealt with. He tried to get me the best deal and went above and beyond. Great experience!

X.OMichelleJ .

Amazingly fast and great customer service! Gary D. is my favorite!!! Got me in and out in no time !

Alex Cook

Purchased a new Traverse on March 14. The salesman Drew was a great help! He was knowledgeable, professional, courteous and patient. He guided me through the process and made it easy. The sales staff and finance staff was very patient when we brought our young kids in to close the deal. The children’s area is great and kept the kiddos distracted so we could sign the paperwork. Drew went out of his way, offering to stay late so we could finish our paperwork and to Make the car just as my wife wanted. I will definitely recommend him and Penske to anyone looking for a vehicle.

David Cooprider

Very professional. Service on track was done when they said it would be. Competitive prices.

Alexandria West

When I say Steve went above and beyond, this doesn't begin to scratch the surface of the service I received! The first time visiting, I knew that I wanted to lease, however having never gone through the leasing process, I didn't know what to expect. I appreciate Steve's kind and easy going demeanor, which made him easy to work with! Kevin, in the finance department, was also exceptionally AWESOME! He went out of his way to explain all of my options and alllllll the paperwork I needed to sign! Thank you Penske Chevy! You guys are awesome and I will be referring EVERYONE I know over to you all!

Jordan Kennedy

Penske was my first stop in my recent car search. I was able to look through some options, unbothered, before being approached by David. He was very polite, knowledgeable, and patient while I found the car I wanted. The process of getting everything wrote up and finalized was quick and easy to understand. I’ve had my car for 2 weeks now and have already noticed a defect, which is a bummer but have already scheduled a repair. Hopefully my experience will be more positive than the reviews when it comes to the service center. But from the sales aspect, very pleased!

Jeff clifton

Always professional, and the jobs always done right.

Kristin Voltmer

Penske has a great service department! I’ve been to two other Chevrolet dealers in Indy and had terrible service. At Penske, I feel that they value my business and are willing to go the extra mile to earn it. I will be leasing my next vehicle from Penske!

Robert Wisthoff

Since I lived out of town, We did everything through email and Text, Which saved a lot of Time, Looking for the right Vehicle, The sales people , Got all the paperwork ready and I drove down , no time at all, I was on my way Home . Bob

Zac Bow

Had a fair and quick experience with my oil change and tire rotation. Would recommend

Chad Bosler

Paul was fantastic to deal with. No pressure sale, honest and professional. I also want to applaud your finance department. I had tried purchasing a similar car at another dealership and it was very aggravating. Penske has earned all my future business. Good job!

jennifer martz

My experience was good I have no complaints. Every thing was explained & the work was done in a timely manner.

James Wagner

Good pricing, easy to work with, no nonsense people. Would recommend.

Bonnie Krueger

This was my first service appointment at Penske since purchasing my car there earlier this year, and it could not have gone smoother. Making an appointment online was very easy, and when I got there Patrick helped me check in right away. He was very pleasant and made the whole experience so easy. I felt like I had barely settled in to the waiting room when they came to let me know I was ready to go. I got a full inspection report along with my invoice, which is handy for my own records. All in all, I am very pleased with my experience!

Lillie Britt

I got a diagnosis done and told them my car was making a whirling sound in the front. They fixed everything but that noise. Now two weeks later I find out from a different company that I need new rotors and brakes. So now I don’t believe a full diagnosis was done on my vehicle. Such a shame because I really like this location and now I feel I can’t trust them

Pete Sam

I used the pensek pit stop and Darryl always does a great job. prompt and on time. thank you guys so much for all the great work you do.

Tori Clifford

I went to the dealership because I had water under my back drivers side seat. Taylor was super helpful in explaining things and making sure I was taken care of! He also gave me a few other recommendations since my car is still under warranty. They took my car through the car wash after the work was done too which made a good impression.

Anthony Russo

AVOID!! DO NOT BUY! SHOWN A CLEAN CAR FAX ONLY TO LEARN LATER THAT STRUCTURAL DAMAGE WAS DISCLOSED AT AUCTION AND NEVER TOLD TO ME. Dealership unwilling to help or work with me. Have involved state police and lawyers.

Elvin Caldwel

Used Cars!! beware of minimum vehicle inspection on some of thier older model or high mileage vehicles that they sell. Just ask how much they have inspected or checked a vehicle before buying. Have the vehicle taken to your mechanic!! Seems kind of crazy when buying from a dealer with a service center. They just do basic checks on some vehicles.. I was told just...Do they Start, Run, Stop and Drive. I bought a vehicle as is which I a fine with, Just thought a little more would have been checked. I had a alternator went bad with a fairly new battery which would mask the problem after a couple of weeks. Found out they don't check for that stuff on some vehicles and apparently don't have the machines to check the charge of the battery and alternator that most Auto parts stores have. Just beware. Have had better used vehicle checks and inspections for older vehicles at other dealers.

Dale Morris

Great experience. Paul Fiene was super to deal with.

Glenn Smith

Great customer service from everyone involved from the Sales Associate (Scott), Finance Manager (Aaron) and even the General Manager (Jace)! Would definitely recommend Penske Chevy.

Robert Waterman

Nice and friendly service