Reviews of Napleton Volvo - Schererville (Car Concessionaire)

Maria Gamez

Best service I ever had!!!!

Laura Peterson

We were in recently looking for a car. Courtney was very friendly and helpful. Knowledgeable of her position. Thank you Courtney!

Stacey Elliott

Great service - Not pushy! Went with my friend to get a car and we spent quite a bit of time with a salesman (Jim Dwyer). He was very helpful and we didn't feel rushed or pushed into purchasing. When it was time to buy, Jim helped us get the deal we were hoping for and my friend is happy.

Christopher Klinglesmith

Sales tactics and treatment that you'd expect at a "Buy Here, Pay Here" lot.

Ronald N. Page

Went up to look at an S60 and left with an XC60, I love it. Vince is a great salesman, showed me what I wanted and got me a great deal. Thanks RP

falimirski .

Excellent pricing - worth the 2 hour travel to get our new Volvo - Jim Wolff very knowledgeable about the volvo as he talked my wife through her new care

Tiffany Weinert

courtney krapil helped give me information on a car. she knew exactly what she was talking about and was very helpful! great place to buy a car! 5 stars!

Marcia

Jim Wolff, one of the sales team from Napleton Volvo, assisted us many times as we were looking for a car to replace our current lease. We looked at Lexus, Infinity, BMW, Acura, Lincoln, Mazda and ended up deciding that this time around we would lease the Volvo mid-sized XC60 SUV. Jim was always very helpful, easy going and great to work with. If you're looking for a Volvo, we would highly recommend Jim at Napleton in Schererville. He is always a pleasure to work with.

JEAN CLAUDE AUREL

We purchased the vehicle and have had continuous electrical problems i.e., lights failing, air pressure indicators, bluetooth connection issues, windshield fluid pump, etc. For this particular issue we were told to bring the truck on a Saturday and when we arrived they said a mechanic is not available to do this type of work on Saturday. Then they schedule the work to be on Thursday. When we arrived, they did not have a loaner car available to use while the truck was being repaired. I've never experienced this type of poor service from a dealer nor have i had so many issues with a Certified Pre-Owned vehicle with less than 30K miles.

Carlos Aguinaga

I went to Napleton Volvo and met Jimmie Page and introduced me to a nice XC 90 that had my name all over it. He introduced me to Roland and all of his team. I felt very welcomed in the dealership. I tested out a few vehicles and guess what i decided to go with the Volvo XC 90 which drives better then my Lexus RX. I guess the guys were right once you buy a Volvo you'll always be a Volvo customer. Thanks guys!

James Echols

Good Dealership, very attentive, to your needs

Katie Hughes

Addison and the rest of the staff at Napleton Volvo were easy to work with and very friendly. I left not only with a new car but also a good deal and all my questions answered. Will definitely head back when I need another car.

Crystal Bishop

Dont treat customers well.

George Leber

Service kinds of service kind of bytes

Virginia Leon

Wonderful customer service.. everyone I cross paths with was so friendly and ready to assist me.

Karen Krapil

Chatted with Courtney she was very cordial and informed. Will be stopping in this week.

greshami the gamrr

They have been holding my car for 2 months. A nd they supposedly don't have any loaners. I'm going to contact Corporate to see what they can do.

Charles Woods

Nice place nice people

Barbara Jones

What a wonderful dealership. The managers really help you find the right deal that makes sense for you, and the sales staff is so friendly. I definitely give this store 5 stars, 10 if i could!

AARON WRIGHT

Awesome thanks guys love my car... Happy u fixed it.....

James Dwyer

Knowledgeable sales staff and courteous managers made for an excellent experience overall.

Kerry OBoyle

Great place with a helpful staff! Went in and met with Courtney and she was so pleasant and helped me out a lot. I'll be going back there when I'm ready to purchase! Thanks for the service and friendliness!

Joseph Dangelo

Bought a Benz there, went back a few months later and also bought a Volvo. Great dealership and staff, my sales guy was Jim Dwyer and he was the best.

Patrick Lowry

Friendly staff and great service. More importantly they lived up to all their promises.

Amanda Standley

Where do I start? Could not be happier with the service I received from Napleton Volvo and my salesman James Dwyer. Courteous, efficient, and knowledgeable, he made the whole car-buying experience pleasant.

TIm Wiersma

The people are nice, but wait 2 hours for an oil change when I made an appointment at 10 am?? No thanks.

Jesus Avila

Great Service. Good price. Especial Thanks to Addison Almeida the best salesman!!!

Paul Poncza

If you are looking for the best Volvo dealership in the Midwest, go to Napelton Volvo and ask for their representative Tony Turco. You could not ask for a better service and customer appreciation. Tony went above and beyond to make the experience of buying a car a memorable one. Thank you so much!

manuel rivera

love my car and personal community and small town like service, they have Mercedes, Alfa, Nissan too, go see my boy Joe Dicesare, he treated us very well despite problems in the manufacturing process, not the dealers fault

Katie D

We had a wonderful experience working with Addison and Roger at Napleton Volvo. Like a lot of buyers, we were not planning on buying a car when we walked in. Addison spent a lot of time with us and helped us to get where we wanted to be at for the car that we really wanted. He went above and beyond and made the experience a good one. We will definitely be back.

Henry Mitch

I was able to get a sweet deal on the car I wanted. It made me feel valued and I look forward to doing continued business with this dealership along with recommending them to others.

Sarah Lee

Great place, awesome people, excellent customer service

Matthew Little

I was interested in my first purchased and received a call from Courtney Krapil. We discussed what type of car that I was looking for and some of the specifics that I needed. She simply asked me if she could help guide me through a major purchase in my life and I decided to give her a chance. Well that chance turned into an amazing experience, I couldn't say more about the professionalism and the guidance I received. Thank you so much!

Angelane Bluitt

Great service! Changed my headlights with a smile.

Courtney Overton

My salesman Juan Barnes was a joy to work with. He helped me choose the right car to suit me.

Eugene Norton

Watch out in the service department. Purchased 3 cars there and then they reorganized and then the service quality went straight down.

Brandon Carter

Best high-line dealership around Northwest Indiana! The entire staff was courteous, friendly and eager to answer questions about our new car. Great team!

Racheal Turner

After the gym my husband & I had to drop our son’s car off at the dealer so we stopped to look at the Volvo XC90 because we are in the market for a new vehicle. Realizing that the Mercedes AMG GLE43 was only $9k more, we asked to see the inside to compare. The salesman gave us the old sorry “I can’t find the keys”, then quickly pointed us to the the used Mercedes and told us we could lease a used Mercedes, AFTER we already told him we wanted to buy new and would pay for it outright! He obviously judged us by our bum’ish Saturday gym attire and on our son’s car we were driving! Glad to take our business elsewhere!

Aaron Ingram

The service department is a joke. I’d really like to buy another Volvo, but there’s no way I can rely on this place for service. I’ve owned lots of cars, and the service interactions I’ve had at Napleton have been by far the worst. They never have loaners, constantly underestimate how long service takes, and the only technician they have is never available.

Michael Slater

Had an excellent buying experience, resulting in a trip from Ohio to the dealership for our purchase. Thanks to Dan, Kristian, and other staff there for making the process a satisfying one.

Tannaz Javadi

We had the worst experience in this dealership ever!!! They are the most unprofessional dealer I have ever seen. We went there last week as we were interested in buying SUV from either Volvo or Mercedes. They are selling both and after the test drive the discussion went to a trade in our own car, and believe me they could not even doing a simple math converting Kilometers to miles, (we bought the car from Canada (that is why it was in Km in its history) and it is legally registered in the United states) instead accusing us of tampering our own cars mileage!!!!!!!! their behavior was so insulting and disgusting and I would not recommend this dealership to anyone. Avoid!

Aaron Johnson

Great place to purchase a car. Ask for Patrick!

Katelyn King

I met with Brandon here and my grandparents purchased my Volvo here as a graduation gift. Ever since, I've had some minor issues with my car because it is gently used. I needed to have another remote made for my car as well so when I leave the house with friends my parents can have access to my car if needed. I don't know the name of the mechanic that specifically works with volvos here, but he is an awesome guy! Whenever needed both of these men are there to answer my every question! Come to this dealership!

David Linnear

Horrible!!!!! Do not take your Volvo for service repair at Napleton Volvo of Schereville, Indiana. There was such much wrong it would take pages. Service department was disrespectful and unprofessional. Did not complete work. Have to go back now. Took to long. Car was not washed. Broken promise on service to be provided. Etc. The service managers did not agree with each other on cost and approach. I was the casualty of their misunderstanding. And on and on. I have never had such an negative experience with a luxury manufacturer. General Manager did not intervene when I brought poor treatment to their attention. BMW, Mercedes, and Jaguar all treated me better with my cars. Just got the car used and can't tell you much about the driving experience because it hasn't been right yet. I expected so much more from Volvo Service. Still trying to figure out how to let others know to stay away.