Reviews of Napleton Kia of Carmel (Car Concessionaire)

Shelley Lee

My daughter and I had a very good experience with the service department at Napleton Kia. The staff was very knowledgeable and friendly. I would not hesitate to take a vehicle to this crew for service in the future.

Echo Shappell

Thank you, Josephine! She worked hard to get us within our budget in two cars that met our family’s needs...plus, she’s fun to talk to and pretty hilarious.

Tina Wenstrom

Top notch service department!! Can't say enough about Frank and Andrew....responsive, efficient, and friendly!! Highly recommend!

Amy Logan

Salesman was friendly, attentive, knowledgeable about stock and details of vehicles. I called him about a lease deal I saw on their website and made arrangements to come test drive it. The monthly lease deal was for $199/mo and he told me ahead that is before taxes so I understood the payment would be a bit higher. So ok. I drive it and wanted to lease. However, the store manager wouldn't come even close to honoring any of their own Kia online lease specials, saying I don't meet criteria for rebates, (rebates not listed on the website - like having to be military or own other cars that are 2012 or newer or drive for UBER... what???) and he has to have this conversation with everyone who brings in an online deal - says he can't help that the company, KIA, not the individual retailer, won't do the deal. But the offer is in the Napleton Carmel website - so why offer if you won't do the deal? After my refusing to increase my down payment or monthly payment to get the Sorento offered in the online deal, I asked what I could do with a Sportage. I was told by Mgr that the payments would be about the same. He asked me to wait and FINALLY came back with my down payment max and just $5 under my monthly payment max, after I had been there hours waiting, and I realized I didnt get any of the special pkg items that were in some of the 2019s I had test-drove because he came up with a "just off the truck" 2020 instead of a 2019 and it was a base pkg as far as bells and whistles. Lesson learned - don't shop tired. I do like my Sportage but should have been able to get the model offered on their own personal website with their own offered deal like you can at Butler Toyota. Again, Jim the sales guy was nice but the final deal was out of his hands.

Sue Meyer

David took extra care tonight to bring me my Kia soul. Thanks so much. Love this deakership!!

HotRodz J96

The place was good to me in the beginning. I had a great time with their service including oil changes and what not. Lately though, I had my tires rotated and after that, my rear tires started making noise. I took it back to the dealership to check and charged me $130.00 to check and gave me all these services that summed up to about $2000.00. Everything was working perfectly before the tire rotation and tried to charge me all this money for theur mistake. To top that, I boight this warranty for "Wheel and Tire" which supposedly covers tire damage. Well, after their tire rotation, the rotor was damaged after using the car with the rear all messed up. Not coming back. I'm doing maintenance myself.

Teddy Hall

Sean Campbell was very helpful. Walked me through the process of the repairs and explained everything clearly. Very comfortable environment and great staff. Will definitely be returning!

Charles Moore

Really good experience at Kia Carmel. Found a car online and worked with Damon King on the purchase. He delivered on every promise and hustled as we went back and forth over several telephone calls. He videoed the car and wrote down all the questions he had, calling back with answers. Great guy. Drove in the next day, car was sitting out front, completely detailed just as he said it would be. My wife and I were impressed. Then dealt with Mike on the financing and he was terrific as well. Good people all around at the dealership and would recommend them.

Candace

Main repair man in a red shirt that handled the service for my car was very nice, and professional, explained things well, and I was in and out in a timely manner as I had to be at work. The lady at the inside front desk was rude and treated me like a delinquent high school student. Going back to get my brakes done. Hopefully her attitude will be better.

Spencer Shively

Went to buy a new car for the first time ever after being in car accident with my previous vehicle. The particular car I wanted had been sold the day before, but David Schimmel helped me find a similar vehicle and worked with us on price. Overall a great experience

Sally Winter

Best service department I've ever used. Normally I use independent shops, but this dealership service team is EXCELLENT. They take the time to identify the right solution, communicate the options and set your expectations appropriately (also worth noting that they don't talk down to women, which is greatly appreciated.) Plus I frequently use the WiFi work area while I wait (and there is a shuttle option.) I highly recommend this service team.

Abby Fogleman

Very good help from sales team member Jackson at this location. Very satisfied with my car! Go in and see him

Misti Hampton

I had a great experience with David Lashbrook! He was courteous and very attentive. Would recommend him to anyone looking to purchase a car. Love my New 2015 Jeep Cherokee Trailhawk!

Tabby

Best service dept around town! Fixed my moms truck as promised!

JJ Mosley

Great employees. Very nice and professional. Awesome car well spent!!! Best dealership around!!

Krystal Grigsby

We left the dealership very happy and Josephine the sales person worked very hard to get me not only a good car but for a affordable price . I would most definitely recommend going to them !

Chris Jackson

David Schimmel did an extremely wonderful job assisting me, he got me the vehicle and the price I wanted without being too overly pushy and was very professional! I would recommend this dealership to everyone who is in the market for a vehicle! Very high quality and highly professional, will always recommend this dealership to everyone and anyone! Thanks again, David Schimmel, and the rest of the team at Napleton Kia of Carmel

Austin R

Dave and Xavier were really good in helping me sort everything out in buying a new car!

Emily Laskowski

Excellent experience. The car buying and leasing process can be so overwhelming and unpredictable. However, Jim Greenberg, Michael Terzo and Joe could not have affirmed that we made a good decision in coming here. We had an extensive list of goals but some contingencies. Not only did they work well with us, but they added a humanizing element to this process which is usually lacking in customer service. I am thrilled that we could say goodbye to an old car for a much more affordable car that we can fit into our budget. THANK YOU!

Florenzo Johnson Jr

We were looking to lease a car for our very first time see how our son was getting my wife's car. She wanted to look at the KIA Forte so we went to Napleton Kia of Carmel based off the reviews on here. When we first walked it, we noticed it wasn't your typical car dealership. We were greated right away by several people with smiles and everyone was in a cheery mood. Jospehine helped us. She was amazing! She answered all our questions and gave us answers to questions we didn't even think about asking. Very up front and thorough, everything you want from a salesperson. All the staff explained and answered any questions we had as they wanted to make sure we didn't have any surprises. I wish every dealership was like these guys! Highly recommend them for anyone looking for a new KIA.

Brock N

David is excellent to work with. He and the staff are helpful, knowledgeable, and were able to make a deal that fit my budget. Would highly recommend.

Gregory Ingle

My car buying experience here was fine, however the new "marketing" campaign of trying to get my vehicle in for service is insane. I live two states away and have already sold the car. For the life of me I cannot get off this list is which includes 3 to 5 calls a week and several emails a month. It's insane. Despite begging to be taken off this list it goes nowhere. I get calls at 7pm on weekends. Robocalls, live calls with someone elses name etc. Please STOP!

Jarod Kent

Josh is the only reason this place gets any stars. Amazing salesman who is actually patient and understanding. I didn't feel rushed at all. Overall best experience I've had so far with a salesman. If you are interested in buying a car - Josh is your man.

Steven Cox

Bought my first vehicle today from the Car Salesman Reis. He was very attentive and willing to work around my budget. After telling him what my expectations were he even found other vehicles that I would like. Reis did a good job of making sure I knew about all of safety features, cool accessories, and other benefits included with my Lincoln. I really enjoyed how welcoming he and the rest of the staff were. I also appreciated his customer service because he was even welcoming to my guests as well. At the end Cody Guffey finished off my experience with a well rounded explanation of all financial paperwork related to closing the deal. I left the dealership confident and excited about my purchase.

Stacey Tyler

So happy with this dealship and my salesperson Joe!!

Kevin McDonald

Very nice people. gave me a great price & awesome service.

John Corra

The service department is great. They treat with respect.

Trip Baltazor

Xavier Cortez was extremely helpful and knowledgeable. I highly suggest anyone looking for new or used to contact him and go to Napleton Kia of Carmel!

Kevin Kevin

unfortunately, I have to leave at least one star, they don't even deserve it!! Service is the worst ever, they have no clue what they are doing .... but they will find a way to charge you crazy money before you walk away, and they won't care about your satisfaction as long as you pay!!! BE AWARE!!! STAY AWAY!!! TAKE YOUR CAR SOMEWHERE ELSE!!!!!

Peyton J. Bennett

Had a great experience! David was fantastic. Personable, direct, and incredibly easy to work with. No schmoozing or upselling - he just gave us the brass tax and made the car buying process smooth and simple for us.

jim

Overall great service experience happy employees. Kept up to date on status of vehicle. Both Andrew and Brian are very friendly and knowledgeable will return in the future for my service.

Jane Olney

We just brought home our new Telluride we purchased from Napleton Kia!!! We enjoyed working with Josephine on our initial visit. She was friendly and very knowledgeable about the car. We ordered one that day. It took a while for it to be delivered so we stopped in to check on it and met August. He was so helpful and made us feel comfortable. He made sure all of our questions were answered and our needs were met. Joe, the manager, was wonderful as well and got us all set up with our beautiful Telluride.

Corey Harrison

My first time at Napleton Kia Carmel, was a great experience. I would recommend everyone to visit and ask for Ms.Josephine Crawford. She will help you find a car trust me.

Gina Turner

I came to test drive a Kia Telluride and ended up buying it after! David Shimmel was very impressive with his attention to detail which made my experience a dream!

Deborah Schultz

Great experience! And I hate Car shopping. Jim Greenberg is great

Ashley Green

I went in with fear and left out feeling Amazing!! Chrissy was Awesome, along with her supporting team,, Sean and Xavier!! They worked great together and was able to get me in a car that I was happy with and not something that I had to settle for. They are upfront in explaining your options and will work hard to make sure you’re satisfied!! Great business!! They don’t just make a sale they provide you with an investment!!!

Kimmie Chang

Superb service. Friendly and very helpful. Good buying experience.

Alessandra Rosa

Jim Greenberg is the best! He took the time to explain to me all of my new car's features and made the buying experience less stressful. He listened to my needs, was not pushy, and provided amazing customer service! If you're in the market for a new car, definitely go to him. The whole Napleton team was amazing. Special shout out to Joe, Michael and to Cody. Thanks for the patience!

Jamie Kirk

Worked with David Lashbrook on the purchase of my new car, and have to say it was a great experience all around. David was very fun to work with, while making sure to address all of our questions and concerns as well. I would definitely recommend this dealership and David to anyone looking to purchase a vehicle. We had a great time with the entire staff! Thanks!!

Milano Johnson

Josephine is awesome and really did a great job in helping pick my perfect car!!! Thanks Josephine for being so amazing!

Diego Espinosa

I wish I could give more than two stars to this dealership because I know they strive to do well but they are not genuine and don't seem to be led by wanting to help the customer. Rather they want to exploit them and use purposefully confusing language and clauses to get more money. I needed to simply have injection coils replaced. They quoted me over 600 dollars for a 200 dollar job. DO NOT SIGN their diagnostic fee contract. It is a HUGE ripoff.

marquise fuqua

Lets first say that my family was treated just as that... Family, from the moment we walked it we were recurved very well by the Napleton staff. Our Rep Josephine was utterly amazing, our paperwork was pretty much done as she did most of it remotely with me to ensure a smooth and quick process. We have never bought a car in such a quick and concise manner. The car she has set up for us was absolutely beautiful and well maintained. I was given everything she had promised and even a bit more! The was one minor issue with the vehicle and she already had it in the process of getting corrected. I plan to send all of my friends and family here once they see my beautiful new SUV! Thank you Napleton and huge thank you to Josephine!!!

Emily Mails

I shopped around for a car for a long time and finally found everything I needed at Napleton Kia Carmel. David was the ideal salesman. He helped me out with getting set in my financing, all the information I needed for the car, and all my options for when I leave with my new car. Im so grateful to this good experience.

Jeff Schafer

David was great to work with on the floor and Mike was helpful behind the counter researching possible rebates or discounts. Patient. Felt very thorough. Will definitely work with them again.

Chris Gin

Went in for routine service...they couldn't provide a loaner or shuttle after drop off OR pick up so had to uber both ways. Asked them to look at 1 issue I was having but they said they couldn't replicate it. After I drive away it proceeds to occur 4 more times within 20mins (probably didn't even look). $200 for basically an oil change and some "inspections". To top it off they charged me $11 for "shop supplies" on top of an already crazy overpriced service.

nathan bogan

August is very helpful, unlike your average shmarmy salesperson.

Kenny Hargis

Friendly service personnel great management sales Personnel that are not pushy

Markayla Goodall

Very friendly and easy to work with! Really enjoyed looking at the 2014 Kia Forte they sold us! Highly recommend!

Riley Thompson

David Schimmel was super helpful with helping my boyfriend find a new car! Definitely recommend to anyone looking to purchase a new car!

Andrew Hale

Service department is phenomenal. Friendly and educational staff.

LaToireann Ealy

I enjoyed my experience there with Josephine she was very informative and helpful good personality in a joy to work with. She is great with helping you try to stay within your budget I have recommended a few people too her.. Thanks for all your help

shaneil chism

I just want to say Josephine is the best I recommend you go to her when you want to buy a car it was a great experience she knows her stuff and is very knowledgeable....

Angelica Brewer

The staff here is great ! I came in and talked to Damon and he was super informative and personable. Will definitely recommend!

Olga Kotenko

Josephine was wonderful! She did business the way I like to do it, competently and quickly. We quickly narrowed down what I would like, we test drove them and then I went on to the finance department. She was very fun and friendly-I will be a returning customer to her. Kias finance department was very thorough and worked hard to get us all the possible incentives and the payment I needed. When it came time to sign they explained all the paper work In detail so you knew 100% of what you were signing. Thanks Cody!

Linzie Morgan

Za’Keen was awesome. He kept me informed about what was going on throughout the whole process. Honestly so happy with my experience and love my new car. I highly recommend requesting Za’Keen if you plan on buying your car here!!!

GP Sargentino

Jackson R. Was simply amazing today with the purchase of the 2020 Telluride. Very respectful, very involved, and very honest. Jackson went the extra mile to make sure my mother was truly satisfied. It was a pleasant experience. I did not get the car Sales feel at all. Just a genuine person helping another person find some pure happiness. When it is my time to get a new car I will 100% go back to Jackson!!!!!!!!!

Shawna Gillenwater

The service guy who checked me in wasn’t very considerate or polite. They took over an hour and half for an oil change. I do like the waiting area, they offer free crackers and water. Yay!

Whitney Thurman

Josephine showed me a few cars because she knew I need a bigger vehicle for my business/ everyday life. She was so polite and informative. She also took her time with me and I didn't feel like I was being rushed into making a decision. I'm going to refer her to everyone I know that needs a new car because they don't make em like her! I can't wait to go back and get my new car!

Kyle O

Zakeen Valentine was a great help. From start to finish he helped me find the car I was looking for, very knowledgeable on the specs of the car & was very professional. I thank him so much for everything!

Craigslist

Great service department!

Brayton Boruff

Sean Campbell is very helpful and keeps you updated on when your car will be done. He is willing to answer any questions you have and also informs you on maintenance your car is needing or will need in the future. Will return to Napleton Kia again because of Sean.

Christopher Zabriskie

Impressed with getting on top of flat tire so quickly and letting me know before I took their shuttle to work. Appreciate the service they provided but would have loved for them to vacuum or clean up the outside a little

Matthew Dorlack

Two years ago, I was in the middle of a pile up and needed to buy a car quickly since mine was totaled. I ended up buying overpriced a car with too much mileage on it. My wife and I decided to stop at Kia of Carmel one night to see if we had any options in dealing with the big amount I still owed on an expensive car. Salesman Jim Greenberg really learned about my situation, goals, and needs and worked with our budget constraints really well. He was able to find a car that I could trade in to get rid of my bad equity. Michael also was a big help in financing the new car and was informative. I am currently happy with how everything and went and my new car. I never felt like I was being pressured into a sales pitch. They legitimately had my family's best interests and goals in mind.

Tina Brown

Awesome experience! Awesome service! And my salesperson, Josephine, is magnificent! I couldn't have asked for better. Walked in with a 2013 and left with a 2020 Kia Soul! Joe and the staff is superb as well! Thanks everyone!

ReUp TV

Very efficient , polite , and informative!

Jennifer Nicolaou

David is the most amazing salesman I have ever met. He listened to me and got me in the exact perfect car for me and worked really hard to fit my budget. I will never go anywhere else again!

Chandler Curtis

Friendly service and Andrew was very attentive and professional I could not be happier with how he handled things!

Kae Miles

The team was awesome.. Deandra and Janae we very helpful and patient.. they helped me decide what car would fit best for my budget. The process is quick and they go over all the paperwork in detail and answer all your questions and concerns.. the process was painless and efficient. Napleton has great people.. I would definitely recommend them.

Tonya Leco

Upon arrival we were greeted with the biggest smile and personality you could ask for! By the time we were done I felt as if Josephine was a part of my family from comparing kid stories to swapping recipes!!! In the midst of all of that we did make a deal on a car and a pretty good one at that! The 2 hour drive from Fort Wayne was certainly worth it! We have been Kia owners for 7 years but our 1st experience in purchasing just doesn’t compare to the customer service at Napelton Kia! Joe the GM and Josephine (JoJo) did a fantastic job!

Alexandra Cuevas

This place was amazing! Drove about 3.5 hours just to come to this location! Thank you so much Mike for the help and getting me in a brand new car!!!

cameron madry

Josephine and Mike were really sweet and really helpful. They made it possible for me to get the Kia that I wanted! I would definitely recommend someone coming to Kia of Carmel!

brayden Cox

The sales men was fine the store managers were a pain to get ahold of and never got back with me when I had issues, they didn't stick to there word to and I'm still waiting for the $400 to come off for the oil changes I said twice i didn't need

Amber Ilene

I had the pleasure of working with August the day that I came in to buy a car for the first time ever! August never once made me feel like he didn’t care about me or what I was looking for. I had the car picked out from the website and it was easy to spot, he showed me cool features on the car and spoke about it as well when we went for a test drive with my dad. He was so very helpful and on top of that, Eddy, the finance guy also made sure that I would not walk out of the door without the keys to my Hyundai Sonata!!! I am SO very appreciative of both August and Eddy for all the work they put in for me that day and for allowing me to feel GREAT about my new car! I love it! I recommend any and everyone to go see August because he will not let you down! This review is long overdue but I hope that these employees get the credit deserved ! Thanks guys !

Sharon Mitchell

Josephine was my sales associate.. she worked diligently with finance dept and I received a 2017 Optima! I am also in the re-establish credit program which helps people with less than perfect credit. I would definitely recommend Kia Napleton Carmel!

Scarlett De Luna

David Schimmel helped me and he is great! It took us 3 days because of problems with my credit being frozen but he was patient and nice the whole time and got me a great car!

S. Arnone

Was told the had a certain van. They called the day before and told me they could not find it. They said they had another new zero mile van. Drove there 90 minute drive to find out they were going to try and sell me a retired service vehicle. Their answer was well it’s new from a title perspective. If someone is coming in to see a specific vehicle, be honest with the customer! 3 hours of driving wasted!

Shawnelle Turman

Purchased my car from Napleton Kia Carmel a few months ago and recently started having issues with a tire Dion and his team got me in and discovered a nail in my tire. The service department got my tires fixed and me back on the road at no out of pocket cost thanks to Dion recommending me to add tire coverage when I initially purchased my car. I’ve had a positive experience with Napleton Kia of Carmel from the very beginning

Tionna Aura

I had MORE than EXCELLENT service at Napleton from Jackson, Mike, and Andrew!! I drove off the lot with my new vehicle today!! They were so helpful and accommodating to make sure I left pleased and happy! The customer service/way they take care of their clients is outstanding!!! I highly recommend if you're in search for a new vehicle to go to Napleton if you want to be treated well and get some of the best deals you can find in the city!! Thank you Napleton!!

YtseJamDreamTheater .

Huge shout out to David today for helping me get set up and squared away on my new Chevy Cruze! Fast, friendly, and welcoming place. Everyone puts forth an effort to make you feel comfortable and ensure you have all the information you need.

Ellie Eiler

Josephine and David did a great job trying to get us into a new car. Josephine has a wonderful and cheerful spirit that will make you want to have her sell you a car. Plus she is very knowledgeable about the Kia products. David was friendly and honest when it came to selling the car.

Cherise Davis

Josephine was the sales advisor I was working with, she is very personable. The problems started when she along with her manager tried to get me to sign paperwork for a car I had not seen. They told me they would have to go get the car from a holding lot but never did. They then asked me to add my husband as a co-signer even though I have a 710 credit score. I declined to adding my husband but was still willing to work with her. Josephine said she would give me the VIN # so I could get an insurance quote and send me pictures. I called her twice trying to get the requested info but never received a call back. I can only assume that this was a scam. I would not go back or purchase from this dealership. There are other KIA dealerships bypass this one! Note: most of the reviews are from ppl who have only done 1 review usually when this happens the company is posting the review. Buyer beware

Kejuana Mcallister

Josephine Crawford is awesome with people and thanks for beening you girl she needs a raise for sure

Jeffery Bell

This is one terrific place! They are patient easy to work with, I really felt they were looking out for my best interest. if you're looking for a new or used car I can only say this is the place you got to come. I had to use their service department in the past so I thought I would try their sales department. I only have the best of things to say about both.

Rorie Buchanan

Best. Salesperson. EVER!!!!! She took great care of me and helped me find something I looooove, not just tried to sell me something. 12/10 would recommend Josephine!!!!!!!!

Joe Orminski

The team at Napleton Kia was excellent. We were lucky enough to work with Jim. He was very accommodating, took time to ask us good questions, and put us in a car we love at an affordable price. Great customer service!

Alana Myeshia The Plus Size Diva

Josephine was beyond helpful, I thought there was no way I would get approved (Iam a victi of identity theft) but she worked day and night for me. If you visit you won't be disappointed ask for Josephine and tell her Alana sent you! :)

missvalerie93 .

I bought my Kia Soul here last year and I always am treated like family! I am always in the loop of recalls, condition of my car, etc. Staff always goes above and beyond for their customer and it shows. I highly recommend if anyone is looking for a car, need service, etc. to come to Napleton. You won't regret it!

ev'a palmer

Awesome service felt like family Josephine was awesome recommend it to everyone i love my car

Emily E

Jim was great from start to finish. He took great care of us and made the car buying experience enjoyable. He is the reason we ended up buying. We will recommend to everyone we know! Thanks Jim! Also, Jeff was the sweetest and went out of his way to make sure our Kia’s recall was fixed. We were very impressed with both of them. The finance manager, Mike, was good, too. We will be back.

Harpaul Gill

This dealership has the best customer service! I was able to work with Brian and he was extremely knowledgeable and ready to help! I Highly recommend you visit this dealership!

Marzel Conner

JoJo was every friendly and caring listening to my needs an wants she makes purchasing so non-stressful I will have no problem sending her customers in the future!!! She Rocks Thanks

Sara Langley

I've made multiple visits to Napleton Kia of Carmel and never disappointed! The customer service is always exceptional, they always get me in in a timely fashion, and have always been so professional and courteous. The staff are very informative and always take the time to answer my questions and provide helpful suggestions. I drive a TON for work and they keep my car going strong and give me peace of mind to know it will stick around for the long run.

Kyle King

Well it was good and my brother got a new car

Rick Ingle

Disappointing!!! We just bought a vehicle and it was given to us dirty, the clear coat that was suppose to be done was not, we discovered that we have a defective trunk that doesn't lock, and they put the license plate on with 2 mismatched screws and one wasn't even screwed in half way! Also, did not get the full tank of gas that was promised! All of this while waiting for someone from finance to get bored enough to finally meet with us and finish the paperwork. I feel like once they got the money it was, "okay, you can go now!" Was looking to purchase another new vehicle in the near future but it will not be from here.

JJ

Jo Jo and the staff were very friendly from the moment I walked in. I love the upbeat atmosphere. They listened to my needs and worked from there. Best car buying experience, especially with my so so credit rating.

Marcella Roessler

I had a great experience at Napleton Kia! Everyone was extremely friendly, and not pushy at all. Joe Shimer knew that I was worried about getting financed , but he worked with me and let me take my time deciding what I really wanted. Once I did he worked his magic and I will be driving away happy in a new blue beauty! I would highly recommend this dealership and Joe Shimer! You will get great service and an excellent deal!

David Fuller

I went to Kia to just browse. I started talking to Xavier. He did an absolutely amazing job. He end getting my in a great car for the payment I want!! I would reference all of my friends and family to him. He’s great. Go get you a car today !! You won’t be upset with the resolution!!

Chase Akins

August was very helpful for me! He didn't pressure me at all and wanted to make sure I found the right car for me.

Brian Tague

The absolute worst place to go car shopping. This is the place of nightmares and high pressured car sales people. They try to nickel and dime you for everything you got. They don't leave you alone and harass you on the phone. They say they are trying to get you a great deal to get you locked in for them for a long time. Leasing with them is the worst. They said they would waive some of wear and tear fines if got a new lease, only then to charge for that and have you already sign a lease. Tried to screw us on a buyout. Terrible company, terrible customer service and management. Run far away from them. Surprised this company is still in business with how they treat their customers.

Diane Thomas

Jackson was awesome to work with! Great experience!

Jared Clendenen

Dalton, Mike, Sean, damon and everyone else here are AMAZING! They took my list of needs and got me into the perfect car! They took the time and effort to make sure I was more than satisfied! Highly recommend these guys over and over again! A+ plus customer service and didn't stop at one car! They show me plenty until we found the correct one! My showing I mean digging these car out of 6-8inches of snow!!! They didn't care! Highly highly recommend!!

Rufus Harmon

Listen!!!! They are a blessing... Ask for Josephine (JoJo) smiling from ear to ear...

Kayla Meeks

JoJo was wonderful to work with. She even bought me lunch when I was waiting for my car to be finished up. I would highly recommend buying from her!

Michelle Freeman

August was genuinely friendly and helpful throughout the process and I ended up with a great deal on the car that I wanted.

Jan'ese

Josephine really knows what she is doing. She is very personable, courteous and professional. She knows how to treat people and she knows her job. She's my first choice to get my vehicle from. She makes sure to address your needs and gives you quality service and her best!!

Bryan Hoover

This Kia dealership was amazing! I got a ton of help looking for what I needed and they even gave me a great deal. 10/10 would recommend if you are looking for a new car! Thank you to Brian Webb for helping me today, great service. If you go to Napleton Kia of Carmel go see Brian Webb!

Drew Burdett

Came to check out a 2012 Mitsubishi Eclipse. The car was in great condition and it seemed the dealer replaced many of the normal necessities, such as, air filter and oil, since they looked brand new. My salesman was David. He was very friendly, cooperative, honest about the car, and out going in general. After some time, we were able to come to an agreement on the price and I bought the car there with no issues. The car is working great. I would highly recommend Napleton Kia of Carmel to anyone looking for a car at a great value. If I ever have to get a new car, there is a very high chance I'll be back.

Tami Alden

This place is awesome. Great friendly sales people and staff. Third car leased from them today. Jackson was our sales rep today. Great personality and very friendly, patient and helpful. Manager was friendly and great to deal with along with the finance guy. All and all this is the best place to buy or lease.

Kristina Lovitt

David Lashbrook did a great job, worked hard to get my daughter the perfect car for her needs. Thank you David & Napleton Kia of Carmel.

Geza Verik

Great experience, bought a Sorento.

Phil Hatch

Just bought a new Cadenza at Napelton Kia of Carmel. Everything was a great experience including the professionalism of my salesperson Jim Greenberg. Jim was great at analyzing my needs and putting me in a vehicle that fits those needs perfectly!

Chris Scherrer

Could not have asked for a better car buying experience. We arrived late in the evening almost closing time, but Joe took us to the car we were looking for and patiently answered all of our questions like he had hours to spare. Jackson then assisted us through the buying experience. And talk about service after the sale, Jackson has been great with follow up on ordered accessories and how we feel about the purchase in general. I highly recommend these guys!

Erica Nicole

I walked in the door with a seemingly impossible set of circumstances and drove off the lot full of possibilities and renewed hope. From Jim who thoroughly explained every little detail of my new car to Dion who worked feverishly to get their numbers to meet my numbers to Xavier a.k.a. Mister Fancy Pants they all made this car buying experience much more bearable than I had anticipated and for that I’m Thankful!!

Tim Boling

Service manager was very nice our cat was serviced on time while we had breakfast at Bob Evans. Brought service mgm breakfast appetizer.

nirobia johnson

Crissy Got me a car for a great price & also great customer service!!!! Xavier was also another employee that helped me. Good costumer service. Love the energy!!

Jack Reismiller

My youngest daughter wanted to establish her own credit and wanted to upgrade from a 2013 Hyundai Elantra to a ‘16-‘17 Honda Civic EX-T. They didn’t have one on their lot and Joe and Jackson were willing to work with their sister dealership in Illinois and cut a check and make a trade - we found a car locally and test drive it! I let Jackson know we were looking to make a deal at another dealer and he and Joe were cool with it and said ‘call us if they don’t give you a good trade deal’! Even though we bought the Civic from another dealer - these guys are cordial and service oriented! I’m definitely going to this team when I’m in the market for a Telluride or Stinger GT2 AWD!!!

Emma S

David was a great helping me find what was right for me. Was torn between the Soul and the Niro but went with the spectacular gas efficiency and I absolutely LOVE my Niro! Thanks, Napleton!

Shawna Baby

Josephine is unlike an other sales person I've ever had...She is funny and energetic...Also She is very transparent....

Katie Euliss

I bought a used 2012 Fiat 500 Pop that was consistently serviced at Napleton Kia and/or Butler Kia throughout the six years before I obtained the vehicle. I had my last oil change done at this exact place of business, but, when I showed up for my overdue oil change yesterday, I got nothing besides attitude and terrible customer service this time around. Everything started when I got out of my car and said I had a 1:45 P.M. appointment for an oil change. The young man looked at me, and, with way more attitude than necessary, told me that there was not a lift for my car & the business couldn't do the oil change. The employee said he tried to call me, but I'm not sure why he would wait until I'm on my way & call from a phone number with a 636 area code. I told the employee that I had my last oil change at the dealership, and the employee acted as though he could somehow magically go find the necessary lift. From the start, to me, the situation seemed like someone didn't want to work. I told the employee to please not mess with my driver's side window, and, surely enough, less than fifteen minutes after I sat down, the same employee comes in claiming the window just fell down. I found that suspicious, considering that had never happened before. I think the message just wasn't conveyed. Anyways, over an hour later, I'm told the vehicle is ready. I pay, then head to my car. My window was not fixed - It was taped in place. I took pictures, then got in my car. My oil change light was still on. I got back out and approached the same employee, who told me the light would turn off. When I asked if I should come back if the light didn't turn off, the employee asked an older employee about the situation. The older employee came right out and shut my oil change light off. The younger employee never provided his name, but I won't be returning to this place of business ever again after the ridiculous customer service I received yesterday. I can't believe the absolute opposite experience I had after last time. Oh, and the oil change sticker reminder wasn't even changed in my car. That was just another annoyance in the whole ordeal. I wouldn't recommend this place to anyone for any reason. I can only hope someone will see this and consider rectifying things, but I seriously doubt that will happen. Thanks for reading my review. Have a great day! Update: I keep playing phone tag with a service manager. I don't know where this will ever end up, but the game is not assisting my frustration by any means.

Quincy B

Damon's customer service was great. He was very helpful.

Erin Polley

I've been leasing from this dealership for years and when I was ready to purchase my car, the folks were so helpful. Jackson and Mike were very friendly and made the whole experience enjoyable! They both seemed very passionate about customer service and knowledgeable about their jobs.

Nicole Nichols-Smith

I purchased a vehicle there back in August 2018. The salesperson asked me to post my review prior to meeting with the person in finance. I was happy with being able to get the car so my review was very positive. However, the finance guy was moving very quickly through the documents not allowing time to read. At the end I asked for my copies, he handed me an envelope with a few documents. It wasn't until a few days later I noticed they added a $1300 extended warranty without discussing it with me. Pretty sure this is a violation that should be reported to the FTC. I was told by the finance company it was because I didn't put enough down on this 2013 Hyundai Accent. My issue is that they never said it was required to put more down. They never gave me the choice. Also it is not just $1300 it is $1300 financed. The finance company representative said I could cancel my transaction by a certain date but I traded in a vehicle that was probably already headed to the junk yard. Next time I'm ready to buy another car I will make sure I don't get taken advantage of again.

Laryssa Baltazor

Xavier Cortez has been so helpful in helping us find a new vehicle. His knowledge and expertise have been unmatched. Thank you so much!

Leslie Kowal

Jim G and Dion C were SO HELPFUL! They worked with us and were able to get my parents the car they wanted for the amount with which they were comfortable. The patience, care and kindness they both showed us was wonderful and is so appreciated. Highly recommend!

Brooke Abbott

I have been eyeing the Telluride since they came out. Today, Jackson set me up with my dream car!! He was a pleasure to work with during the entire process and always made sure I was taken care of. It was a fun and pleasant experience! He was super personable and very honest, which I respected. I have been with Napleton Kia of Carmel for 5 years now and don’t plan on going anywhere else. You will definitely be taken care of there!

Troy Albuck

It is clear that new management and a renewed focus on success are a priority.

Janette Smith

My service contract claims to provide a loaner if service will take longer than 1 hour. I often spend longer, but have never been given a loaner. Today they specifically gave me a 1.5 hr. estimate and when I asked about a loaner was told that he didn't have any. Also, when I scheduled my service online I asked to be given an estimate for my upcoming 60,000 mile service, but was not contacted. I gave 2 stars instead of 1 because they finished my service this morning in about an hour. I've requested that the Finance Dept. contact me multiple times regarding my service contract but have not heard from them.

Marquis Turner

Amazing Service thanks Xavier Cortez . He was great in all aspects of his job!! Made to whole car buying process.. I’ll be back for sure!!!

Brian Shera

I bought a new Optima today and the process couldn't have gone smoother! Salesman Ernest Clark took great care of me as did Xavier in financing. I got a fantastic price and the team treated me like family! Thank you and a job well done!

Angela Williams

Jackson was my salesman and he was so helpful and knowledgeable he really helped getting my car set up and getting me on the road thanks Jackson

Allison Kinion

Jim did a great job with showing us the available options and helping us get the right features for our needs.

Morgan Wright

David was an extreme joy and big help! No bs kind of guy, never tried to pushed! I will be recommending him to every family member and friend!! Thank you David!!

Ed Baumgartle

Had a great buying experience this weekend on a 2019 Kia Forte! Thanks Jim Greensburg and Joe Shimer. Napleton Kia of Carmel is awesome!!!

Brittany Bert

Best car buying experience!! The customer service was awesome!! Dion was very knowledgeable and educated me during the whole process. I felt very confident with my purchase and will recommend this dealership to anyone looking to buy a vehicle! Best in the city hands down!!! Napleton!!!!

Nikki Tay

Jim and Micheal are the best!!!!!!! I love them and I am so grateful....nice, respectable, great personalities, lovely smiles and down to business.. drove off in a 2019 Kia Soul but the real heart and soul are Jim and Micheal!!! Come on down you will not be disappointed!!!!

Kimberly Crawford

Josephine was amazing! I took my cousin to look for a vehicle and she catered to all her needs. I loved her enthusiasm, honesty, and dedication. Everyone there were welcoming and dedicated to making sure that we received excellent service. I will be returning for my next vehicle. Thanks Napleton Kia of Carmel!!!!

Chase Harker

DO NOT BUY HERE. Just from one person trying to buy a car to another, PLEASE do not buy from them. I went in to buy a Hyundai and walked away feeling fine. Not even a day later I started having problems with the car. I took it back, but there service department couldn't fix it, and they wouldn't take the vehicle back! They instead say I could trade cars with another, and I figured that is fair enough. They told me the price of the car and pushed me through the paperwork fast. In the end, they didn't give me the price they said, they counted the previous car I brought back as it's trade in value which cost me $5500 dollars, and they sure as hell didn't clarify any of this when I asked before I even signed any papers... I got the regional manager involved, so we could work something out. We were both extremely polite about everything with each other to try to find a solution. He promised he would resolve it, and he would call me back in a day. It's been a month, and I have tried getting a hold of him every day for weeks. They refuse to even talk to me know, and I have not been disrespectful or even raise my voice through this entire process. They just swindled a kid right out of college, and I'm now paying for something I can't afford because they literally tricked me and took of advantage of my lack of knowledge. If anyone can help, it would be much appreciated. Please don't go here.

Roberta Pickrell

Just purchased my fifth Kia at Napleton. Kia. Started with Kia Soul had two of those. Moved to Kia Forte. Trading my 2017 for a 2019 Forte. This one is bright blue. My husband drives an Optima. We are a Kia family. Great miles. Great features.All the new safety features. Zakeen salesmen made my day

leigh dunnington-jones

Great service dept. Helpful and friendly.

Jacob Lepper

If you want a dealer that follows what they agree upon, don't shop here. I initially posted a five because I was impressed with them but after the fact, I will not purchase a car from them again.

Amanda Keitel

The Salesman we worked with, August! Was amazing...he treated us well and I’d buy another car from him in a minute. However, the rest of the dealership... not so much. If I can post another review I will. All the cars we looked at were dirty, like as soon as they were traded in, they were wash and put on the lot. Even after letting them know how dirty it was, it still wasn’t cleaned. Dealerships have paid detail guys that are cleaning their vehicles, but maybe they should get reviewed as well. Again, August went above and beyond and said that if we wanted to bring it back that he would clean it himself. But after being at the dealership for close to 5 hours, we just wanted to get out of there! So, August gets 5 stars! The dealership overall would get a 2.5 from all my experiences with them.

Jasmine Thompson

Great staffing , I really enjoyed my time there everyone was helpful and friendly!! If you ever get the chance to go there stop and see Josephine she’s awesome !!!!!

Jennifer Burton

I leased a new Optima and Jim Greenberg was great to work with. He was kind, patient and addressed all of my concerns and questions. This was my 3rd time leasing from this location and my experience this time was the best yet. I don't recall the other gentleman's name I worked with to negotiate the payment I wanted but he was great too and so was Malcolm, who I signed my paperwork with. I started off talking with David Lashbrook the 1st time I came in and even though I didn't end up with him in the end, I wanted to mention I appreciate the time he spent helping me as well. Thanks for the great experience!

amy genova

Jackson and Xavier helped me get the PERFECT car for me after my car was totaled in an accident. Even though the there were a lot of people in on a Saturday, I received attentive and helpful service! These guys have great personalities and am so glad I bought my new KIA Sportage at a price that was in my budget. Thank you both for outstanding customer service. Jackson even picked me up from Hertz to bring me to my new car! 100% recommend!

Yolanda Kelly

Josephine is very personable and professional. She gets the job done! If Josephine can’t get it done....it’s over!!!

Emily Smith

I highly recommend napleton kia of Carmel for all your services. Andrew was very helpful during the entire process. We received the best customer service from him!

Mark Bown

DO NOT go there for repairs; Not to be confused most of the reviews here are about sales department, but their service department is terrible. You won't be informed or updated unless it is money related, they never get it done as you expect even though they charge at least twice the competitive market prices. Brian and Shan are rude and there is no boss to talk to. I will never be back to service department of Napleton Kia of Carmel.

Frank Worthington

We are over two hours away. The night before we found a Talluride we wanted. Before we made the drive and knowing these cars sell fast we called. We spoke with the sales manager Xavier C. He was polite and professional. The salesman he assigned us was no pressure and a very polite gentleman. He treated us with respect and Xavier made the purchase process easy. The car was delivered spotless and the overall experience was quick and easy. We didn’t but the top end model but we were treated like we did. Would we buy again? Yes absolutely. This is my third Kia and I honestly am having a hard time ever wanting to go back to Mercedes like I owned prior. Please take the drive here as you will not regret it.

Tiffany Rasor

From beginning to end this dealership was phenomenal! My husband, children, and I were treated like family. David did a great job showing us our new vehicle. And Mike made the finance process easy and understandable. I will definitely be going to this dealership for all future vehicle purchases

Chaunta Redfield

Great experience! My salesperson Jackson was amazing and so knowledgeable. Definitely go see Jackson if you are looking to get a new vehicle.

Tosha Mi

I LOVE THIS PLACE...They made me feel like i knew them for years...Jo Jo most definitely knew what to put me in without asking what i want lol...I most definitely will recommend my friends and family to Napleton Of Kia In Carmel...I Love My 2016 GMC Terrain SLT

Gabby Joy

Zakeen Valentine was extremely helpful and worked through the process with it to make it smooth and enjoyable. Very professional and pleasant.

Rightway Auto Sales

Amazing dealership to work with! Highly recommend asking for Brian. He is very informative and worked extremely hard to ensure our vehicle was fixed properly and in the time frame he promised. Our family will definitely be going back and will be referring our friends.

Elizabeth Newland

Angie and Josephine were straight shooters. Thanks, ladies. Cody very fair and patient with financing.

Frank Patterson

Mr. Ball the service manager took care of all my issues he is awesome to work with. Thank you

Thomas King

Dave and mike are awesome to deal with and my cars is just what I was looking for

kelli campbell

I had the opportunity to work with Jim Greenberg. He was very professional and made my experience easy going. He made sure I was happy and that all the concerns I may have had was answered. The next time I need to trade in my car I will be going back to napleton to work with jim again. I appreciate his help and all that he did to make this experience unforgettable.

vinay prajapati

Mark & Janane are awesome at what they do. Great experience!!