Reviews of John Jones Auto Group Salem (Car Concessionaire)

Robin Bennett

We would recommend John Johns GM to any of our friends and family. The whole transaction was smooth and easy! We love our new Equinox. Brandom McIntosh was our sales rep and he was very helpful and friendly! He went above and beyond to find the car we wanted. Thank you, Eric and Robin Bennett

Tom Werner

Nice selection of used cars...

Susan Marble

Our salesman Cody was very helpful while we were there purchasing our vehicle. We had a great experience and great service! The atmosphere there is laid back and the dealership is a really nice.

Jason Potes

Jason and Jaelin are great to work with! One of the best experiences buying a car, definitely worth the drive from Louisville!

Robert Lee

Very nice took a while to get done very nice cars and trucks there

katie severs

I needed a car quickly due to issues with my last vehicle. The sales associates were great at communicating with me and working with my schedule. Not only were they able to find a car within my price range and in excellent condition, they were also able to find it within the short time frame that I had. I had to drive from Indianapolis in order to get the car, but the car is exactly what I was looking for and is perfect for me. Will definitely be stopping here the next time I'm looking to buy.

M no

I went in with a transmission problem and they cleaned my injectors. My car was under warranty, but i had to sue the dealership to get the warranty to cover the transmission.

Laura Anderson

Brandon McIntosh is hands down the best salesperson I've ever worked with. I love my Tahoe and they treat everyone like a celebrity! ❤️

s dean

Over priced and rude

Chris Swayer

Brandon McIntosh made it easy. We had called ahead about a couple of vehicles that were on a different lot. He had them there & waiting when we arrived. Answered all of our questions, no pressure, paperwork went smoothly.

Eddie Wynn

Parts Dept At Salem Has A Great Staff Of Personnel And Ready To Help You With All Your Parts & Accessories Needs.I highly Recommend To Stop By A See Them.

bala kodela

Had a deal negotiated on a Camaro... they agreed initially and while signing they had the original price.. They just bail out of their words.... wasted my whole Saturday in this dealership... Stay away from these guys

ISRAEL RANKIN

We would definitely work with Brandon again. It was a very pleasant experience. He provided great service when we decided to buy a Jeep. We gave him a list of things we wanted, and he found the perfect fit! He was very helpful and easy to work with throughout the process.

Brenda Records

We had a great experience buying our jeep from John Jones. The salesman, Brandon was very curtious & helpful as was in the finance person. I highly recommend John Jones.

Blair Stoess

Hands down best internet sales, very helpful and friendly! :)

Jeff Carpenter

I've purchased many vehicles from John Jones over 30 years, new and used. My salesman for most of them has been Scott Rose. The buying experience is always relaxed, the attention to detail is superb and the prices are always competitive (and yes I've compared). I'd highly recommend you give them a try.

Taylor Bolen

Amazing service, friendly staff! Great car selection as well as prices! Would 100% recommend to anyone who is looking for a great car and the customer service that goes with it! Love my new 2019 Equinox, got exactly what I wanted and stayed in my budget!

Danny Nicholson

Would never go there again

Mike VanArsdale

John Jones Salem dealership has the friendliest staff anywhere in the Southern Indiana area. Special thank you to Mike Atchison for his outstanding interest in helping you complete the sale and always following up. Great group of people!!!!!!

Eric Norris

Very professional service

Brandon McCoy

Jessica Brewer done an amazing job finding my girlfriends a wonderful and dependable vehicle. Thank you so much Jessica.

Stacie Kohart

Staff seem friendly. Service takes too long. Sales staff are not motivated.

Matt Kazunas

Typical car dealer, Scott Rose does not follow through. Do not deal with him. Update: They eventually followed through, after MULTIPLE ATTEMPTS, but did not do the job correctly. Stripped a lug nut and caused more issues. Inept dealership, do not do business with them.

Patty Welch

Super friendly customer service group and salesmen! Great place to look for a vehicle! They can help get you in whatever you are looking for!

Rebecca White

Great place to buy a new or used truck or car. Great selection of vehicles.

Paul Pittman

Great customer service!! Knowledgeable not afraid to work mechanics!! Great detail shop!! Thank you

Matt Barnard

Randy in the service department was great

Cathy Fields

Everyone at the Dealership was very nice and the service was done in a timely manner great experience

Doug Thomas

Rick Roll is great to work with.

Brandon Simpson

Great the John Jones team was professional and very helpful in our vehicle inquiry.

randi crady

Great customer service ! Makes buying a vehicle easy. When getting vehicle serviced waiting room is comfortable and staff is great!

Michael Arbuckle

After searching for a 2015 Cadillac Escalade with specific equipment on it, we contacted numerous websites in this effort. We talked personally with 4 of these sites (and electronically with nearly all of them). During these discussions each dealership indicated they would reduce the internet price of their vehicle during the give-and-take talks to forster a final deal. I informed the John Jones salesman (Mike Atchison) of our intent to possibly trade our vehicle or to buy outright your vehicle. On arrival (after driving 3 hours from Tennessee) we stated to "Mike" that the tires on your vehicle were quite worn. He immediately stated, "They passed inspection." This immediately let us know your dealership would leave "less than adequate" tires on a vehicle priced the way it was. I also considered this a bargaining tool you may have kept in your tool chest to make the deal. WAS I WRONG! Not only did you refuse to replace the tires but on inspection of the bill of sale when we returned to Tennessee, we observed that you increased the "List Price" from the $47,798.00 posted on the internet (a price I considered negotiable) to a whopping $50,000.00. Then you show that your "Discount" was $3,000.00, which in fact was only $798.00 off the only price we knew. They also offered us the very low end of the trade-in value for our trade in vehicle, so we choose to keep it. You can see that it wasn't a good experience for us at any juncture of the experience. We consider this a bait and switch process whereby you advertised at lower price-point to entice us to come to your dealership (we'd never heard of an "internet price" prior to coming to your dealership), then you increased the price after we arrived, and made it "appear" that you gave us a "Discount." Nothing could be further from the truth. I consider this an inappropriate business practice at which I hope sincerely never to repeat. The most reasonable thing to do, since no one EVER told us we were dealing with a price of $50,000.00, is to split the price of a new set of Bridgestone Dueller tires. If this were to occur, we would consider this a great learning experience and very likely keep in touch with your salesman about purchasing the 2018 Escalade bought by the lady who traded in the vehicle we purchased. Time will tell. Mike & Julie

William Bilyeu

I never visited here. I just drive past on my way home.

Natausha Barger

Make sure you have coupons printed. I was told that you still needed a printed coupon even when price was listed on their voice recording while waiting on hold. Just print coupons off from their site. Makes it a smoother process.

Trenton

I went to John Jones in Salem after I had totaled my car from a deer. Brandon set me up in a 2008 chevy trailblazer. Brandon knew I was on a budget and needed a vehicle fast, they gave me a great deal on a great vehicle that has been well maintained. Seriously the easiest experience I've ever had buying a vehicle. But Brandon does more than sell vehicles, anything that you needed after buying your vehicle, he was there to help with any questions or problems I had. Big shout out to Brandon. Also thank you Becky who runs the service center, what an awesome shop and team you have. One more thing a big shout out to Troy the sales manager, he handles everything behind the scenes but he does a lot. If you guys want a good deal on a quality vehicle stop in and see them. They go alot farther than just selling you a vehicle.

michael perkinson

got there five minutes after closing time and they waited on me and my wife. Drove home in a beautiful pre-owned Impala. Great customer service from Shane Collins and his team for staying over 2 1/2 hours the day before Easter.

Jeff T Tilden

Straightforward transaction. Delivered as promised. Knowledge of salesperson was excellent.

White tiger martial arts Superfoot School

John Jones handled a recall ignition rotation on chevy impala..no charge. Great went in done in a hour. After that my car wouldn't start hardly and would quit running. I called them back letting them know of the problem they said it's not their fault all they did was make new keys...lol...thats NOT what the call was for...ok they gave me a diagnostic problem was ignition lock cylinder Which they sais was $110 get their to,pay its now $119.25...ok to get it fixed it would be $600 plus tax. I asked them how much is the part $287...funny in reality that part is $127 at autozone...Took to,different garage and guess what more was wrong with my car I also needed a new ignition switch as well. Lol. Ok so John Jones would've been charging me alot more than $600 probably closer to $900... They pulled my sister in laws transmission 3 times and screwed her over on her car rental...it got fixed only after a call to GM itself was made. I HIGHLY RECOMMEND NEVER EVER GO TO JOHN JONES IN SALEM...VERY OBVIOUSLY ABOUT PRICE GOUGING CUSTOMERS. Charging almost triple the cost on car parts than charge like $100 in labor when half the guys working on your car are out back smoking and on their cell phones. I called GM head quarters they said and I quote..We aren't happy about the over pricing of parts or rate or labor...thats a bit much. RESPONSE TO OWNER REPLY: Had nothing to do with the mileage. You guys a have very long history and reputation for screwing people...how is it i went to several different garages around salem and Louisville and they all had the same price range to fix it? But you all were gonna charge alot alot more . My mileage has nothing to do with the ignition switch at all. I just drove that car to Florida and back and did fine. It's ok though everyone is town knows your full of it and you've been reported to BBB. Ps.... Make your employees are NOT drinking beer on their break in the back...cause the tow truck driver and I both saw it....

Casey Halston

always great service at John Jones Auto Group - Service staff keeps me informed and I appreciate the customer service

Melissa Jeremiah

Mike Atchison is awesome to work with...I would recommend him to anyone looking for a Chevy...

Tara Terrell

My husband and I decided that I need a new vehicle. John Jones was at the top of the list of places we wanted to look at. From the moment we arrived, we didn't feel pressured into anything which was a big fear I have when going to dealerships. Our salesman soon greeted us after we entered the building. His name is Mike Atchison. He walked us through the whole process, explained everything in great detail, and introduced us to what was to become my new 2015 Chevy Cruze! My husband and I really enjoyed our experience there, so we have decided that John Jones will be the only place we go when we want to buy a vehicle.

Jim Ponder

Outstanding service as always

Mike Sego

Fantastic

Lyndon Philpott

I would highly recommend John Jones GM - Salem, mainly for their outstanding customer service. I have purchased two vehicles from Brandon McIntosh over the past 2 years. Everything about my transactions were hassle free. Brandon even brought the vehicle to my house after hours for a test drive!

Ernest Gowens

As always Benny did a fine job. I always ask for him because I know he is consciencious and careful when he works on my car. Thanks Gary and Benny.

Marcella LaGrange

Wonderful buying experience with Jaelin!

BRIAN BUSH

My salesman Mike Atchison, at John Jones Salem, assisted me with new silverado purchase. Mike always makes the time worth while. I recommend Mike for your car buying.

Jessica Bierly

I take my Traverse to John Jones for all my service needs! I just had to take my car up for an oil change and they got me right in! All employees that I encountered had a smile on their face and made sure I was comfortable while waiting. I had recently referred a friend to the sales department and they purchased a used car for their daughter and I got $75 on a card to use at their service or parts department! I ended up getting my oil change and a Chevy hat for my brother for Christmas for free with some to spare for next time! I wouldn’t take any of my vehicles anywhere else!

Robert Bex

We have purchased several vehicles over the years, starting about 1985. The last several years, we have dealt with Rick Roll. Rick has always worked tirelessly to find us the vehicle we are looking for, get us the most money for our trade and get us the best deal. Rick will stay late or come in on his day off to make a deal or deliver a vehicle. We always ask for Rick Roll by name when we are looking for a new GM vehicle or a good pre-owned GM vehicle. Accept no substitutes! Thanks Rick!

Todd Lawson

Scott Rose could be the most amazing salesperson on the planet, incredible customer service and knowledge of the product.

Taylor Weidner

John Jones service center is wonderful. They have hard working employees that do there best to make sure the customer is happy. I highly recommend John Jones of salem!

Jenny Brown

We had a great experience buying at John Jones!! Brandon McIntosh is a wonderful salesmen!

Ernest Sutherland

Great and quick

Robin Stackhouse

The people that we've come into contact with at John Jones in Salem are always on the ball and eager to please. They take the time to completely explain and answer any question presented to them. They aim to make sure that the customer is satisfied!!

Justin Hall

I was wondering when the Internet started to negotiate prices? The sales manager kept saying well the Internet calculates the best price for us. So we are taking the Human equation out the sales department. I have never been as disappointed as I have when I went to Salem John Jones. It's no doubt I wanted a good deal. My goodness don't go to John Jones they won't negotiate because the Internet determines the selling price. The crazy part we were only 800 dollars difference from what I was willing to pay. The sales manager initials T.S wasn't willing to do it. Once again he said the Internet just wouldn't allow for it because it was too low. He told me at the very beginning because of the Internet doing the comparable pricing for them the days of negotiations are over. So we took our business to Eddie Gilstraps where the still do things the old fashioned way and negotiated a great deal and felt great about it.

Malinda Davis

We had a wonderful experience at John Jones. We got so lucky that Saturday when we walked into the showroom without an appointment and Mr Ricky True blood was available to talk to us. My husband had done his homework. For over a year my husband spent alot of time on the website building his dream truck over and over until he had the thing memorized. Mr True blood was not what I expected a car salesman to be. He was soft spoken, not pushy. My husband had met Mr pushy at a dealership in louisville earlier that day.Talking with Ricky was like talking with an old friend. He built the truck my husband wanted gave us a price we took the paperwork and went home to think it over. The next day Mr pushy from louisville called to follow up and my husband told him the offer John jones had made us. Mr pushy offered a better deal. my husband and I wanted to buy the truck from Ricky so he called Ricky to let him know what was on the table. Ricky pulled a miracle out of his hat and got us a better deal than Mr pushy. Thank you John Jones for making my husband's dream truck end up in our driveway and for having a honest not pushy easy to talk to salesman on your lot. I will recommend him to anyone who is in need of a vehicle.

Kathleen Allen

I had the best experience with Jessica Brewer she got me into a great vehicle and got me financed with a great loan company with affordable payments I will definitely return if I need another vehicle couldn't ask for a better person to work with I love my car

Mariam Edwards

Excellent attention to customers, goes above and beyond to make sure you get to make the best choice for you when buying a car. They were recommended to me and I would highly recommend them to others.

Warren Calloway

Won't go back, (for anything). Dropped my vehicle off on Friday after getting price quote for the parts and labor. Pars cost wasn't that much but I knew the labor would be a little pricey because the job was rated as a full day job. Finally called them the following Thurs only to find out that the parts had to be ordered and weren't rec'd until Wed, the day before; and that they had just got it on the rack. I called for a follow-up on Friday and still not done but they would be working on it Through Sat. Called Monday (9 days later), still not done. Called Tue mid-day and was told that it still wasn't done and would get a call back in 10-15 minutes. Finally got a call 4 hrs later to let me know that it still wasn't done. NOTICE that they never called me once to give me an update of any kind. Wed morning, 11 days later my son happened to drive by and saw it sitting outside. No one called me to let me know that it was finished. When i arrived i was told that they jump back and forth between jobs and i expressed that this is a piss pore way to do things. Get on a job and finish it. I was charged what was quoted, but, the customer courtesy and contact was the most horrendous that i have ever experienced from anyone. And yes, I made it clear that I will never be back in those doors, I'll take my business to Mounts from now on. EXTREMELY dissatisfied with the service, if I could give a half star I would.

Scott Geltmaker

Service was great !

Jordon Bierly

Great customer service! Fast and friendly. Wouldn't go anywhere else!

Michael Mills

Very nice and clean

Ron Thompson

Mike Atchison was very friendly and a pleasure to deal with. We feel like we got a very good deal on an almost new minivan. Thanks Mike!

Bobby Bowen

Great experience with body shop,and service department,Greg Middleton has gone above and beyond,really appreciate him.

Lucy Smith

Mike got me a great deal for a great price and if there were any complications he would make it right. He worked his butt off to get me exactly what I needed and he found it with some bonuses. :)

Gregory Middleton

Whether it's to purchase a vehicle, service, or collision repair one won't find a better business anywhere that has a nicer facility to do business with.

James Seay

It was a wonderful experience jaelin hoar and the rest of the sales team did all the can do to drive away and a nice new car

Allison Grabert

The guys and gals here were a pleasure to do business with. I found the exact vehicle we had been searching for through a weeks-long web hunt. I called them on Friday afternoon and told them I would be up on Saturday morning first thing to drive the vehicle. They were upfront, no nonsense, and treated me with respect, which I don't always experience when I show up in at a dealership without a man in tow. On top of all of this, they delivered the vehicle to my house THAT DAY 2.5 hours away. Nice job Cody, Jason, and Jessica.

Angela Keith

Best place to buy a car in Southern Indiana. They treat you well and make you feel important. I can't say enough nice things about them. Joanie at the Collision Center is patient and kind. Dennis in sales is wonderful and very accommodating. The finance manager was so nice, and went the extra mile for us. Do not hesitate to buy from John Jones.

Scott Porter

Would not negotiate. I am accustomed to dealerships "dealing". Really nice building though.

Richard Brown Jr

This dealership truly cares for their customers! The Service Department is great and has a fantastic waiting room with multiple TVs and computers to use while you wait. Also, while waiting for my vehicle, several of their staff members checked on me. Some even offered refreshments or a ride into town for some food. I will always bring my vehicles here.

Jake Barr

Great experience with the dealership and Ricky Trueblood. Had negotiated the price remotely by phone and arrived to find the car prepped and ready as agreed. Only missed including the car manuals but great walk through.

Jessica Dawson

I'm a Ford owner but have bought parts from the Parts Department for my Husband's Chevys for a couple of years now. They are always so helpful in finding me what I need. So I recently decided to have my Ford serviced for the first time at John Jones. The Service Advisors, Office Staff, and Service Manager were all super friendly, helpful, and accommodating to my schedule. And the Techs went above and beyond looking my vehicle over since it had never been there before. I will definitely be taking all of our vehicles there from now on for service. And it's by far the cleanest and most well kept facility I've been in.

Cynthia Hasick

I recently hit a deer in my car and I contact my insurance company which was State Farm and they told me I could use anyone that I wanted to too have my car fixed John Jones was on there list of dealers that they use or recommend. So I went with John Jones. State Farm had picked up my car and did there own estimate and when they delivered it to John Jones over a month ago Johnny told me he would get started on it right away. He said he would get the parts delivered and then he'd have it done. I would call every week to just check up on it because I was in a rental car. He told me that I should take the rental back and just use there car. So I did and when I picked up there car I was told I could only use so many miles a day which would not have been a problem if I didn't drive to New Albany everyday. But I tried to stay within the limit and tried to make it work. I then waited patiently to have my car fixed and would call once or twice a week just to check and see how things where going since they had my car over a month and it was still not fixed. They would give me a date that it would be done and then it would be changed and they would not even call to give me updates. If it wasn't for me calling them I would have been left in the dark on why it took a month an a half for my car to be fixed. Then the guy called me and said my air bag lights where on and wanted to dispute with me about the light because he did not believe it was not on before I hit the deer. After having it sent to Corydon to have it tested by a Chrysler dealership he found out the light was not on so it had to be repaired. Then when I was finally told I could pick up my car I asked why my car engine light was on, I was told it had probably had always been on since it's an older car. I told him I had never noticed it before and he said that the motor was not damaged nor was the radiator or the AC unit in the collision. So when I asked why it was leaking fluid from my car after I had hit the deer he said it could have been the drainage from the AC unit. o I asked him for a report on the car that shows what all was done to my car and guess what was on there that had been replaced? They charged my insurance for a radiator and service to the AC unit even though he just told me that there was no damage done there. My car was not detailed not even a vacuum. Even though they had the front of my car that was hit by the deer laying inside my car from when it was hauled into there shop by wrecker. When I asked why my car was not cleaned out he said what do you want me to do about it? I said well a little bit of clean up would be nice? He just kind of laughed at me. I contacted my insurance company and they are trying to get this figured out for me. Where is the customer satisfaction?

Clint Carmichael

Nice vehicles, okay prices but the staff leaves much to be desired. They don't know any details of what they are selling, not personable & don't do the little things one would expect when shelling out 30k on a car.

Brandon Mauck

Me and my wife have bought our previous vehicles from this location. Friendly staff and a immaculate facility has made for the best experience possible buying vehicles. Also have all my service work done here. The service staff does everything in their power to make meet our service needs.

Andrea Brewer

We have purchase all our cars in the past few years from John Jones. Our salesman, Mike Atkinson, has always provided superior service in assisting us with our purchases. His professionalism and ability to listen to our needs is what keeps us coming back to John Jones. If the dealership does not have a vehicle on the local lot he will have cars pulled from other locations to assist us with our selections. In addition, if there are not any cars available at a particular time he will continue his search for us keeping us informed of up coming vehicles that we might be interested in for purchase. I also referred my sister to your dealership to assist her in buying a good used car. She lives in Kentucky, I told her that I thought she should visit your dealership and speak to Mike. As a result she bought a good quality used car. Mike is definitely an asset to this dealership with his great customer service.

Brian Ratts

Best in the Midwest!

Matthew Herbert

Needed 2 parts fixed on my truck. Knowing what parts needed fixed went to the dealership to have them fixed. Only to have the lady at the counter tell me that they would have to do a dynastic test per part to tell what is wrong with the truck which is $59.99 per dynastic. Even after telling her what parts was not working correctly. So why would I pay $120.00 + tax just to be told what parts needed fixed then change me to replace the parts?!? Aggravated I left without being served. This visit got no stars.

Kelly Strother-Bailey

I wanted to take a moment to express my gratitude to Jaelin at John Jones and how much I enjoyed his help in selecting a vehicle to purchase. I was thoroughly satisfied in his knowledge of the vehicle I purchased as well as appreciate his patience in explaining all I needed to know! I recommend Jaelin and John Jones as the next place you look for a new car!

Nonya Usmvmc

Rip off artists. When confronted they already have your money and no interest in resolving the complaint. Would rate with negative numbers if it were possible.

Adrienne Chaffin

Mike was great! He made us a great deal on my husband's car, and made the experience great! He did such a great job that we went back and purchased a newer car for myself as well! John Jones' is lucky to have Mike on staff. I understand why he has so many repeat customers.

Nancy Lambert

The experience was great. I recommend to family to friends.

Dale Zollman

Bought several cars here in last 15 years excellent sales and service staff

Danielle Brear

I can’t thank Jaelin at the Salem location and Jeremy, the manager at the Corydon location for helping me and my husband so much on purchasing our new Dodge Journey. They went the extra mile to make sure we got what we wanted and worked with us to make sure we could afford the payments. Jaelin even made time on his day off to come help us buy our vehicle and we appreciate that so much! I would definitely recommend them if your looking to buy a new car!! Thank you all again so much, for being such a big help and getting our family into a vehicle.

Anthony Earl

Arrived at the dealership a little early for my appointment and was checked in immediately. They explained what they were going to do and invited us to the lounge area to have some coffee. What can I say about the cleanliness of this facility? Immaculate comes to mind. From the restrooms to the showroom to the offices. There was a lady cleaning the common areas while we were there and she was methodical the way she went about her business. Kudos to her. As you sit in the lounge area you hear folks talking and the lady answering the phone was professional yet personable and seemed very helpful to those who called. Service was performed in a timely manner. It was explained what work was performed and what was due in the future. Thanked us and told to be safe traveling as there were storms in the area. These folks make your dealership what they all should be.

Wayne Meyer

We have bought 3 cars there over the years and always get a great deal and great service.

Duane Wineriter

Bought a vehicle , very happy with it. Very nice people at John Jones. Thank you ,from Duane and Cindy in Evansville.

Kristal Stilley

I bought a Cadillac SRX from John Jones. My experience is unique in that I completed 98% of the buying process from Kansas City KS. I was very nervous, it required a lot of trust to decide to make the trip to buy a car that I had not even laid eyes on. I travel to IN to complete the buying process and not only did they arrange for picking me up, I was treated so kindly by the entire staff and the car was EXACTLY as I was told and as I expected. This was the best car buying experience I have ever had! They made this process very easy for me and took care of everything! Highly recommend!

Krista lentz

Fast, easy and very accommodating! Ask for Shane Collins! He's been a great help with any questions I've had, even after my purchase. A+ sales rep!

Bill Laughlin

New Review! We purchased our 2nd vehicle within 12 months this year! Once again - the Sales Dept (Mike Atchison); the Service Dept (many individuals; the Finance Dept (Jessica Seward?); and the very inviting and comfortable lobby area - all were fantastic in guiding us through this experience. Several hours spent on searching for a vehicle that would match our needs. Once that was done - John Jones group applied their talents to finishing the deal and preparing the Buick! Well Done! We have been customers since 1996. We purchased an automobile from the John Jones Auto Group (Salem) on Jan 2, 2018. Mike Atchison (sales person) and the ENTIRE team at John Jones were fantastic through this process, sorting through the possibilities and locating the perfect match. Bravo and thank you to everyone for your professionalism and friendship during this purchase! Bill & Gayle

Google User1976

The is the worst dealer I have ever worked with. They are completely unresponsive after several of my calls, emails and texts. I was ready to buy a $50,000 Cadillac and they’ve lost my business. I don’t think this dealer will survive. General Motors should cut them loose.

Clora Thomas

As always I received very good service.

Maci Kalb

Great service, with a great staff. A wide range of vehicle selections with everything in your price range. Would recommend this to anyone looking for a great deal on a vehicle.

Mark Boyd

Pretentious dealership. Left there feeling as if I've been beaten up... High prices. Worse car buying experience in my life.

Sandra Green

Got a great deal on a beautiful Equniox today!

Darlene Holsapple

They are such nice people.. always wanting to help you ..I couldn’t ask for a better place to get my suv serviced...

M Wern

My experience at John Jones was one of the best car buying experience I've ever had, Scott Rose, our salesmen let us take the vehicle home for the day and when we brought it back the next day the was no pressure put on us to buy, witch I thought was pretty cool. I would recommend John Jones Auto Group to anyone in search of a new or used vehicle. Thank's Mark Werncke

Troy Seay

My wife and I have bought our last 2 vehicles from John Jones in Salem. We also have used their service department for the last 5 years. I could not ask for a better experience!! Easy to deal with, no pressures and no hassles.......before, during and AFTER the sale. Not your typical dealership. Highly recommend!!

Terra Maudlin

Everyone you come in contact with at this dealership is wonderful! Always a friendly smile and & extremely helpful! :)

Bambi Steet

WORST EXPERIENCE I've ever had at any car dealership. First impression was nice, clean, professional looking environment, but that was drastically changed within less than 5 minutes. As we approached the car lot there were 3 employees standing in front of the building arguing then as we walked by them voices were raised and the F word was used 2 times. We proceeded to browse the vehicles for approximately 10-15 minutes thinking the employees we just walked by, that someone would come out to help us. No one came to help so we walked up to the front by our car to decide what to do next when a salesman finally asked how we were doing, I said not very good, briefly explained what had just happened, and he apologized said he was helping another customer so I asked to see a manager. When Tyson Christon came out he said he was sorry im the one who said it. That's when i said you are a manager that is very unprofessional and I will never step foot on this lot again and there is nothing else you can say. This experience made me feel very disrespected and like I didn't matter.

Tim goodman

JOHN JONES SALEM has the best employees and THE BEST BODY SHOP in the area!!! Great fast and friendly.

Barry McAfee

With Scott McCoy leading the way, they have a great service and parts department. Very pleased

Ray Koch

I bought a new 2018 Silverado from Rick Roll and he did a fantastic job. However, the service department is another story. I called to get a wheel replaced on my wife’s 2017 Cadillac ATS and never got a response back. Then, I took my truck in for it’s first service and asked for them to fix a rattle in the back seat and the rattle is still there, no explanation and no mention from them when I picked it up. Buy from Rick, but you may want to look elsewhere for your service.

ArTiC hoosier

Mike Atchison is amazing. We have bought from him for past 8 years and he goes above and beyond to accommodate us and find our perfect fit! Thanks Mike, we appreciate you!

Kameran Tye

Great deals and even better customer service! Every time I get my HHR worked on they always make sure I’m comfortable during my visit. The work is always done quickly, and the employees are so friendly! I would never go anywhere else!

Brandon McIntosh

Great Dealership! Great Facility! Great Selection! Great Staff!

Deona Hall

Had the best experience ever getting my new car. Mike is an awesome salesman . I will recommend him to anyone looking for a vehicle. Thanks Mike Atchison I love my car.

Tammy Geltmaker

I have purchased 14 vehicles from John Jones Salem. They not only take time to meet and understand your purchasing needs, but continue that level of excellence with servicing your vehicle long after the sale. It is clear that providing a great customer experience is their goal.

Jared Sullivan

Always a great experience doing business with John Jones. It doesn't matter if your buying a car or getting service work done, the whole team makes the process simple for the customer.

Chris Craig

From the 1st initial phone call to the handshake done deal all the employees were awesome to deal with. ZERO pressure and they negotiated to match my style. Awesome facility with a great history of ownership. Over an hour drive for me ,but I will go back for all my needs and will highly recommend them to friends. I buy and sell a lot of cars for business and personal and would rate this as probably my best transaction ever.

Chan Cornett

Beware, Security lock was on, my son broke down south of Indy 140$ To tell me I need to to do an 800 plus repair, I picked up the car loaded it and hauled it 1.5 hrs home. changed a 4$ fuse and car unlocked and started. 2nd class work, dishonest, no wonder the place was empty. Terrible

David West

Wasn't the experience we had hoped for.

Jayson Hudson

Brandon McIntosh is a spectacular no pressure salesman.

Melissa Cooke

I always have my vehicle serviced at the John Jones service department, and they exceed my expectations each time. The service staff is friendly and professional, and they really know how to take care of your vehicle. I highly recommend John Jones for all your service and sales needs!

Antonia Bruner

I bought my new car here. Check engine light came on before 35k miles. They told me they cleaned O2 sensor but then put in their computer that no check engine light was on. This one star is for the service department, I would give it a 0 if that was an option. ALWAYS MAKE SURE YOU CHECK YOUR PRINTOUT BECAUSE IF YOU HAVE PROBLEMS DOWN THE ROAD AND THEY PUT SOMETHING IN THEIR COMPUTER BUT TELL YOU SOMETHING DIFFERENT THEN WARRANTY WONT COVER THAT PROBLEM AFTER WARRANTY EXPIRES.

Sondra Rippy

Was there to have a broken headlight repaired. Did a very good job.

Candace Goldman

Thank you all for everything my car is like new again. I really do appreciate everything

John Hardaway

Couldn't have been treated better! Excellent!

Nellie Collins

Visited as participant of a sponsored car show. Tip: few other makes of vehicle wins awards besides Chevrolet .

Susan Lewis

Friendly gentlemen picked up my car for service and brought it back all clean and ready to go for me. Outstanding service!

Jan Lambert

I had a great experience with my purchase of a 2019 Buick Envision. Jaelin Hoar did a wonderful job, explaining all the features of my new vehicle! I felt very comfortable driving and utilizing all the amazing features of the Envision! Jaelin also told me I could call him at anytime if I had a question! I feel that Jaelin when beyond the norm to help me to understand the features of the vehicle, which also makes operating the vehicle very enjoyable. Thank you John Jones for the polite, very knowledgeable and patient individuals you have on staff! Will definitely purchase my next vehicle at John Jones!

Shanneca Obannon

I worked with Ron Parker and he has been great!! Great communication and getting the car in tip top shape before allowing me to drive off the lot!! This was customer service at its finest!!

Kristina Schell

Me and my boyfriend bought a Mini from Mike Atchison and he was very kind and helpful. We just told him what we were looking for and he did all the work. Very satisfied!

Delores Lloyd

Was very thorough.very friendly staff

Tiashawna McQueen

Scott Rose thank you for your service to us when we bought the Mustang. Your assistance to us was a great experience. Thank You.

Lisa Campbell

These people are great!

Andrew Eisenback

The greatest place in the world to buy a car!

Mandy Bevers

We had nothing but wonderful service from John Jones Automotive. The service department (our service rep was Dan Libka). When we decided to trade vehicles, we were graciously helped by Rick Roll. He's been extremely helpful answering our questions, showing us our best options, and figuring out the best value for us. We were treated fairly and honestly. I would definitely go back.

Nikolas Sweeney

Poor customer service, cover up rust and when asked about it the salesman play dumb. Will never go back for anything again. Poor poor customer service

Michael B

We have purchased all our vehicles for years from John Jones. Rick Roll is the best sales person I have ever dealt with. They also have a great service department. A+++++++++++++++++++++++++++++++++++

Brian Hanners

My salesman ( Dennis ) was patient and wanted to make sure that I got the right vehicle. I test drive several 2500 HD trucks and finally found the right one. Thanks Dennis!

Cindy King

The experience we had when purchasing our new car was great from start to finish. Jaelin Hoar was our salesman. He went over all of the features in the car very thoroughly. He was knowledgeable and answered every question we had. Brandon Mauck hand washed the car while we were taking care of the business inside. That was a surprise to us and we appreciated it. Cody Manus took care of our financing. He even changed all of the paper work when we decided we were more comfortable with a different bank. This all happened on Saturday evening. I'm sure they were ready to go home. They showed professionalism and patience. We appreciate all of the time they gave us. Kevin & Cindy King

David Eib

Nice folks and nice vehicles

Brian Motsinger

Good no pressure dealership, ask for Scott Rose

Melissa Whobrey

Best dealership hands down. Paper work was the fastest and most informative. Thank you Scott

Jeron Crockett

Long time customer and former employee. John Jones sometimes gets a bad wrap but he runs a business. If your a paying customer then they will take care of you to no end. If you want something for nothing I would try and get a handout elsewhere

Jack Tamborski

Beyond disappointed with this dealership. I spoke to them twice on the phone to confirm details on a vehicle before driving 2+ hours to buy a new truck from them. Turns out the rebates and incentives I qualified for when I spoke to them on the phone, I didn’t qualify for when I got to the dealership! (Or maybe I did qualify, but Dennis wanted to make an extra buck!) So the price went up another 3 grand... Needless to say I will not be buying a vehicle here. Typical bait and switch tactic.

Matthew Magner

For the best car buying experience around stop in and ask for Rick Roll

Thomas zajac

John Jones Salem was perfect. We shopped around and found the best deal here. Brandon McIntosh was smart and efficient. Super polite, friendly and courteous. We have found a gem in Salem! My only complaint is that we didn’t find this place sooner. A couple of weeks before we went to John Jones, we went to one of the places in Plainfield. In comparison to John Jones and the service we got from Brandon and team, it was pitiful. The place in Plainfield was impatient, unfocused, and worst of all, left me sitting and waiting for long periods of time. The whole ordeal took all day. I’ll never drive up there again, for that malarkey. I’m so Happy with John Jones, I’d give them 10 stars if I could. Thanks for everything Brandon!

Dario Lee

Mike Atchison was a great sales person. Mike made the experience of buying a vehicle painless. I was very satisfied with the service and overall experience at John Jones. I would recommend both Mike and John Jones to family and friends.

Courtney Miskuf

I recently purchased a 2016 Suburban at John Jones Salem. From start to finish, the experience was top-notch. I never felt pressured or uncomfortable in any way. It was my most pleasant car buying experience ever. Thank you, Rick Roll for going above and beyond to make sure that I am 100% satisfied!

andrea wheatley

The staff was very helpful, they called and left a message my service work was complete.... since my husband does not have voice mail who actually knows whom they called.....4 days later I called to check on the car....had been complete since Friday. A little frustrating. They were unconcerned with the mix up.

Sharon Cervantes

This is the place to come for a variety of cars to select from, and unbeatable prices. Friendly and Welcoming staff as soon as you enter the building and an impeccably clean facility.. You may have tried the rest now here's the BEST!!!

Ben McKay

Great staff and great customer service

Phyllis Davis

100% completely satisfied. Rick Roll was my salesperson. He not only worked with me to get exactly what I wanted, took time and effort to explain all equipment, set up everything in detail. I would recommend him to any prospective buyer. He treated me with respect even though I was a woman. Most wont take that kind of time. This is the second time he has sold us a vehicle.

lori N

I love my new car and I really appreciate all Brandon done to get me the car I wanted, it was a pleasure working with him.