Customer service is a forethought with this company and they do not comprehend what that even means. They advertise the cars well out of the classic car market. Which leads to multiple cars, even entire showrooms to sit for months with no room for fresh inventory. Per contract vehicles are supposed to be marked up no more than 12.5%. However the average mark up in each showroom is around 27-28%. Placing them well out of the market. Consignors will voice concerns about price from gateways standpoint. The companies cooperate leaders refuse to handle negative criticism from the consignors. They will pass phone calls to Office managers, sales staff and even show room support in an attempt to dodge questions, comments and concerns. The sad truth is they make $300 per consignment contract, and lack overhead in the showroom like all dealerships to cover any potential risk. For example in a Midwest location, gasoline was spilled on a lacquer painted numbers matching 67’ Stingray. The cosigner already unhappy about the 30k mark up on his car, was scheduled to pick it up. Sadly the gas ate the paint. It was up to the office manager to inform the cosigner of an employee mistake. He was not informed until the day he came to retrieve the vehicle. Gateway returned the vehicle under the “act of god” clause defined under the consignment contract. You can assume the chain of events after and would probably be right.
The dishonesty does not stop with the consignors but the customers whom purchase the vehicles. The assumption is they are the only business in town that offers services like them, which is not the case. Consignment is not a new business practice, a quick google search will tell you there are 3 other places like Gateway Indy. The other businesses offer not only true customer service, but like minded people who appreciate the automobiles they are consigning and selling. They assume every buyer is an emotional one, that is too dumb to do a shred of research. Issues are not disclosed until vehicle is delivered and after a $1000 non refundable deposit is taken. Titles are not received for 15-30 days after the initial purchase.