Reviews of Falcone Volkswagen (Car Concessionaire)

Gary Raikes

Great Service and Always Provides Transparent & Fair Pricing.

Jareal Corleone

Worst service ever took my car for a computer diagnosis got completly ripped off.. gave me a piece of paper with a mechanics opinion. Never even got a official diagnosis. Got charged 110 for a opinion and 130 for a tow fee.. a total waste of time.

Dan Davis

Best Subaru VW dealer in central Indiana, bar none. Have purchased/leased 4 cars from them. Great staff & 1st rate service. I stopped by (without appointment) to have a loose door hinge tightened on my 2016 VW Beetle. Steve Halloran had it fixed, and I was on my way in 15 minutes. Love this place. I will be back.

Jonathan Vessely

My last service at falcons was fantastic. Friendly and approachable staff who make you feel valued and informed on what's going on with your vehicle. They also have a new waiting area that was clean and open and allowed me to work while I waited. They kept me up to date one the progress of my appointment and it was over relatively quickly. I would highly recommend them to anyone who values a quality experience!

hula boola

I made an appointment for our 2016 Golf (Love it!) for routine service. On the Saturday before our Monday appt, had a flat on 465 North due to debris on the highway. We used Car-net to call emergency service which worked very well. The spare was put on. We kept appt at Falcone on Monday. Besides the routine maintenance, they evaluated tire and found that it needed replacement, not repair, and also found a hole in the wheel/rim, also replaced. They repaired these, and also replaced a failed strut for the hood. Because of service contract and warranty, there was no charge for any of this amounting to $750.00. I was astonished but so grateful. Because we had to go out of state to a family funeral, they also kept our car until we returned. I cannot say enough about our appreciation for this facility. They have consistently delivered service which is above and beyond the norm. Kudos Falcone Volkswagen service department!

polly white

They are very nice prople there, took car of everything needed. Washed my car.i will always take by beetle there.

JP Drums

First off, my car sat here last year for over 3 months while their service department fumbled with a bunch of ideas that didn’t work while ignoring when I recommended. (I know my way around cars but this issue needed a dealership computer.) FINALLY they got their act together and after bringing my receipts in from rental cars and flights and Ubers from the huge time they had my car they only minimally helped on my bill when we came to settle. That’s not customer service when you screw the client over for months on with bad communication and shoddy guess work after weeks and weeks go by until finally listening and getting something going. I wasn’t going to leave a review about that but this recent thing sent me over the edge. I went in recently to inquire about a small part mainly to see if I could borrow it for literally 2min instead of buy one (I’m swapping the locking lug nuts for standard but lost my locking socket). Every dealership has these. Well, parts and service are closed on Saturday. That’s really odd but whatever. Tried to talk to some sales guys about it just to see if by chance one was laying around so I wouldn’t have to drive to either Tom Wood or Dreyer. These guys treated me like I was an idiot and wouldn’t listen to what I was trying to explain. “All tire shops have those.” NO they don’t. You think I would know having owner this car for several years. The point: Listen to your clients. Sometimes they actually know things and if they are ‘car people’, they’re coming to you because it’s their last result and you could be a little more accommodating. When my current VW finally meets the grave this place will not be in consideration for my next purchase for what will be my third VW.

Jack Mehoff

The sales people were non existent. I walked in to possibly purchase a car and the only person that even spoke to me was a service tech. I never even saw a sales person and I left the store unsatisfied and without a vehicle. I will not go back and do not recommend this location.

Kourtney

This was my very first time leasing a vehicle, everyone made me feel comfortable with my decision on my 2016 Passat and I couldn't be more happy with it! I will always come back to Falcone for my vehicles and service!

DennyKM_IU .

my Service Consultant, John Clark, was super helpful to work with and made my repairs so easy! Awesome experience!

Ben Grande

I was impressed with the staff at Falcone, especially Nick Kitner. The dealership has a nice family owned/local business vibe and the prices are very competitive. For a better price and customer experience skip Tom Wood and go to Falcone VW.

Gregg Gooding

My wife Jessica was searching for a pre-owned Beetle. She knew exactly which options she wanted and she was willing to be patient until she found the one she wanted. As soon as we walked into the dealership we felt no pressure but willingness to help. We described our situation and discussed Jessica's requirements. We spent a few hours at the dealership,met with Bob,and were convinced this was where we wanted to buy her car. Bob and the entire staff treated us with respect and courtesy and they truly earned our business. Jessica is now the proud owner of a certified pre-owned 2015 VW Beetle courtesy of the great folks at Falcone'

Glenn Collier

Great experience

Paul Egolf

Darcy and the whole sales team are amazing to work with! Thanks for everything!

Jeffery Webb

Alex and Mo are always great make it easy to buy a car.

Gerry G

Always a pleasant experience at Falcone VW service! Steve Halloran is awesome! He always greets with a smile and makes my experience worth the time & effort to wait till my car is done with service!! Kudos to the service maintenance staff!! No complaints about the performance of my car after it's been serviced!! Love, love Falcone VW! Thank God you exist!!

Natalie Richards

I upgraded from a Tiguan to the Atlas this week and had an amazing experience! It's my 4th VW and i couldn't be happier! Tiffany was amazing just like before!!! Would refer anyone to Falcone and will continue to get my vehicles there!!! A+++++

Elyse Geis

I had a flat tire this past Sunday evening. In panic mode I came in when you opened on Monday morning without an appointment, just hoping you would be able to come to my rescue. :) Not only were they accommodating and helpful, but they had new tires on my car and had me all taken care of in only an hour! I cannot thank you enough!!

Chase Cresgy

I’m girlfriend and I have just purchased our second car from Falcone. The staff here go above and beyond and are truly the best. Honest, friendly and knowledgeable!

Larry Davidson

One of the best parts department in town Becky and her crew are very knowledgeable and helpful.

Maria Elizabeth

Best Volkswagen dealership I’ve been to. They have the most helpful staff and are very quick in service. Also they usually have donuts and other snacks. If your service does take awhile they come and update you continuously. WOULD HIGHLY RECOMMEND

LaDarrius Calvin

I enjoy the snacks that you guys provide every time I receive service. Also Steve Halloran (usually at front desk) keeps me coming back! He seems to be an individual who truly cares about people.

Susan Reck

I cannot say enough good things about this dealership and the service department. They take care of people. I called at 4 on a Friday afternoon and they got me in at 4:30 and put a new battery in my car. I will never take my Beetle anywhere else.

marlie1971 hall

I just purchased my 2016 VW Dune and the folks at Falcone were just great!! My husband is seriously ill and they made the process as speedy as they could. Helped me a lot!! It's a kindness I will remember! M. Hall

Erin Rabe

these guys are amazing! they are so helpful. was traveling across the country and they were soooo helpful getting my def tank refilled at the best possible rate and so friendly.

Carrie Pitman

Tiffany is the best! I’m so glad she is back. I won’t buy from anyone else.

Patrick Cramer

I purchased a VW Jetta back in 2014, used. It wasn't until a few months ago that my vehicle required service. I have been to Falcone a few times now, and must say that the service is stellar. Like everything automotive, it doesn't come free. Cars need routine upkeep, so don't think that you're going to get free repairs. That being said, I have always felt great anxiety when dealing with repair-men, always wondering if their integrity was where it should be. Falcone has never pressured me into anything, and have cut me excellent deals. Something that didn't occur to me about going to a dealership for repairs, as opposed to a mechanic, is the trust built between you and the dealer for future vehicles. It has been made clear to me that if I trust Falcone for my repairs, they will repay me when the inevitable arrives, and I need to purchase a new vehicle. I love my jetta, especially the sport function. I plan on getting all of my repairs done at Falcone, and look forward to making good when it comes time to upgrade to a newer model. Thanks Falcone, it's wonderful to feel that you guys are in my corner.

Terry Baker

I brought my 2010 VW Jetta in for a non-warranty service. It had a slight miss. I am happy with my service and enjoyed the no cost shuttle ride to my office and back to Falcone. The staff was very helpful. Everything was explained clearly before any repairs were made. While there I was able to speak with a salesman about my next auto purchase. Very pleased with both the sales and service teams.

Tommy Garner

Literally the best car buying experience I've ever had. Very honest people, made it quick and painless to find the perfect car. Never felt like a hostage like at some other dealers. Thank you so much Falcone team!!

Steve Williamson

Very professional and friendly staff. Great culture of service.

Nicole Rose

Had a great experience from start to finish. Great customer service and timely. Started the loaner car for me, as it was cold. Asked about holidays / personal life - appropriately. Smile from all workers, as well as good communication vs just having me stand there and not know why I'm waiting. Thank you!

Joanna Switzer

Tiffany Compton at Falcone Volkswagen is the best! We started looking online and I inquired about a Tiguan. She answered within minutes. She was patient with me while I asked so many questions. She answered promptly, either by calling or email. We picked up our new 2018 Volkswagen Tiguan last Friday. And, Tiffany was ill but that didn't stop her, we had the best salesperson ever!

Mark Alderson

. So I bought a used car that had some major problems. They exceeded my expectations on fixing the issue. I won't buy a car anywhere else.

Corey Berg

I had a 7:00 am appointment, so right when things opened up. I was greeted right away and the guy (sorry I can't remember his name!) was really nice. Steve on the inside was also great - friendly when I met him, he kept me up to day all day, and friendly again while I was checking out in the afternoon. I just moved to Indy so it was a great first experience with the dealership!

Jessi Clements

Always easy & fast!

Adam Hope

Very easy going experience when doing business here. I have been taking my VW here for service for three years now and have always had a positive experience. The service reps are friendly, honest, and take the time to explain the breakdown of issues discovered. The service performed on my vehicle has always exceeded expectations. The reps do a great job of keeping you informed on status updates and issues discovered during service. Please note that if you are expecting a quick turnaround for routine services, it will take a minimum of three hours from arrival to departure, which is not a problem since being told up front which allowed time for pre-planning. The waiting area offers complemary ammenities such as coffee, water, donuts, chips, land line telephone, wifi, cable TV, power outlets for charging, vending machines, childrens play room, business room with tables for laptop, etc. The chairs are comfortable enough to nap while your vehicle is being serviced too. Highly recommend and will continue to use Falconer VW for all future services for the life of my VW.

adam bedoya

Absolutely tremendous service! Steve and John are both amazing people to explain anything Volkswagen. Car problem got fixed fast and easy. Thank you Falcone VW, I will be back :)

Lloyd F. Morton 3rd

I had a very great visit at Falcone Volkswagen Dealership today. The service was very nice and very professional. I will be continuing my business with them, plus I would give a very high recommendation. Thanks for your service.

Erin M

Excellent Service. We had a really great experience at this dealership with the purchase of our 2 vehicles. The staff are all very friendly. Their service department is amazing and have gone above and beyond in caring for us and our vehicles.

Benjamin Gehlhausen

Awesome experience getting my Passat serviced here. Steve was helpful in setting an account up for me since it was my first visit. Directed me to waiting room that had a business suite with free WiFi that enabled me to work on my homework I had brought with me in a quiet and comfortable setting. He also noticed the empty coffee pot and brewed another batch without me having to ask him to. Service was done promptly at a reasonable price and I was able to get back to school an hour before I had planned. They even ran my car through their car wash with no additional charge. Great experience and will return for my next service. Thank you!

South Of Chicago Pizza

Parts department and General manager are not helpful or work to resolve issues.

Mark Hemelgarn

Good service experience.

Jake Carr

My wife and I purchased a 2018 VW Tiguan SE 4 motion from Falcone. From the first time we went in to driving away with a new car 2 weeks later, every interaction we had with the Falcone staff was excellent. My wife had bought her car at Falcone and every time we brought it in for service the experience was great. It made me consider Falcone for my new car even before I really started looking into VW. Alex Moffett was the Falcone rep who helped us out. He was knowledgeable on all aspects of the car and was very helpful in finding the right model and trim for us. I would 100% recommend them to friends and family! The new car looks great!

Arthur Anderson

I recently had my bug serviced at Falcone. As usual, Steve greeted me with a warm smile and a hearty handshake. Since the work might take longer than a day, he provided me with a loaner car. It was a beautiful new Subaru Outback. I was happy. It could have cost a considerable amount of money but Steve had the technicians check it out closely and they only replaced the parts needed. I've been to other repair shops where they charged me for replacing a whole assembly instead of replacing only those parts that actually needed replacing. I have mentioned in other reviews about how honest Falcone is. I will say it once more: Honesty is the best policy and Falcone is 100% honest in all their dealings with customers. In this era of fake news and deceit, it very comforting that you know a place that will be straight up with you. Thank you Falcone and thank you Steve

Haydee Adams

Great Customer services ! thanks to all

Eddie Blunt

Love the service

Shayna Sangster

Your team is always kind and helpful. It doesn't feel like the typical collision center. I appreciate the help.

Diana Turik

AS Always, Steve and the service department did an amazing job. I have appreciated Steve's customer service over the last 20 years or so! I know I'm in good hands when I have service done.

Sam

Excellent customer service. Falcone goes above and beyond for their customers. My car was involved in a bad accident and the body shop allowed my car to remain on their lot until I got my affairs in order without charging me storage. I have had service done at Falcone's before, and the staff is always courteous and professional. I would recommend anyone seeking fair and excellent service to go to Falcone's.

McKinsey Minkert

I brought in my 2017 Jetta for an oil change. The staff in the service department were all so friendly and welcoming! They explained what needed to be done to my car and had it done in the time frame they gave me. I have had several excellent experiences here!

David Dawson

Brought in my car for a 20K service. Easy to make an appointment online. Service department greeted me when I arrived, estimated the time to complete and finished 15 minutes early. Steve described the service to be done before and after and went over the findings of the comprehensive inspection. I felt like my car was in good hands.

Bernaud Bila

I have a French accent but you did your best to understand my problem despite my accent. The job was well done. Technicians are so friendly.

Kendra Ray Stewart

I had hit a curb that had a sharp rock jutting out from it and was concerned because it actually took a chunk of rubber out of the tire & I wasn't sure it was safe to drive. The service department fit me in right away, checked the tire for safety, and had me on my way quickly. Very pleased!

Zach Snyder

Overall a great experience. The staff at Falcone are all personable and upfront. I have purchased a car from them and continue to have them service it. Both aspects of this dealership provided me with a sense of trust in them. I would highly recommend them.