Reviews of Falcone Subaru (Car Concessionaire)

Shawn Benedict

Loved doing business with them. I recently purchased my 1st Subaru at Falcone and will do all my business with them. Great staff! Very helpful and knowledgeable !

Dan Hai

Very pleasant experience

Jon Benson

Fantastic experience. Purchased 2 new vehicles today and received zero sales pressure!

Dan Davis

Class act always.

Brandon Avery

Easiest purchase ever. I went in with the amount I would pay, and drove off an hour later. There was none of the back and forth with the sales manager who keeps asking for more money. No hard sell of add-ons... they showed me the options, but understood this is just a backup car.

Kyle Allen

Honesty and Integrity. Not the two words most associate with the car buying process. We recently purchased a new Outback, and worked with Matt Bartelson. If you want to be treated fairly, and have a pleasant, straightforward car buying experience; then go see Matt and you’ll likely be writing a similar review. My opinion not good enough? My wife, who has a genuine dislike for car shopping and salesman (and was 8 1/2 months pregnant at the time!), was just as pleased. That says it all.

Mikayo

Falconē Subaru was fantastic to work with when I needed my Impreza fixed!! Brady in service dept was relentless on getting my car approved for extended warranty. I had some confusion on extended warranty company another dealer sold me but he stayed on top of it! Never gave up and always gave me the time and answers needed! Needed a head gasket repair. Subaru also helped me out even though I was out of manufacturer warranty. I will continue to use Falconē and Subaru!

Evan Coverdill

Fantastic automotive group. Alex Moffett was very kind and helpful through the entire process and cared about our satisfaction. Jon Wilson, our finance manager, was great at walking us through the steps and offered some amazing add-on warranties. Subaru is a great brand and Falcone Automotive did a great job.

Jim Lamb

Best service department ever!

Kourtney

Falcone Subaru always takes great care of me, any questions or concerns I ever have about my vehicle is addressed quickly and with a smile!

Colin Turner 7

i was in and out with a new car in less than an hour I have to say they really put you on road that prove how well of a ride there cars can be inwould recomend them to anybody in the market for a good quality subaru or bmw

Steven Holloway

Bought a new car...exciting and seamless process

Mary Breckenridge

Shopping at Falcone Subaru was the best experience I ever had shopping for a car. Our salesman, Steve Lloyd , was considerate and knowledgeable about Subaru autos. He answered all our questions and helped us compare models. The expertise of Jon Wilson, financial service manager and John Franks, fleet manager, added to this thoroughly professional and no-pressure experience. This is definitely a five star dealership.

Glenn Jones

Alex Moffett delivered a great buying experience for me once again. Knowledgeable, positive, and takes the time to understand your automotive needs and steer you in the right direction. Thank you, Alex.

Chris Tofu

This was my first time buying a car alone from a dealership and was very nervous going in. I saw the car I would later buy online on the website which was very easy to navigate. I was approached by Gene very quickly and he helped me find the car with no problems. I did a test drive and they looked over my trade very quick. Jon with financing was very friendly and fast with his work. He gave me very honest advice, that will help me in the long run. It was a very easy process and I will definitely recommend falcone Subaru to family and friend. World better experience than when my dad and I bought a car at Tom wood Subaru on the north side.

Steve Grosklos

Always great service and people

Marc Newman

I had a not so normal experience at Falcone. I came to the dealership with an estimate from Tom Wood Subaru with the VIN number of the car I wanted and was very clear I wanted an apples to apples comparison. I told my sales guy that I didn't need to test drive, I'm ready to lease if they have the car on the lot. I was assured by my sales guy that it was no problem, and was deferred to the sales manager, Gary, to fine tune the deal (selling my old car). Gary did an incredible job explaining my Tom Wood estimate, how Falcone is different, and was able to work with me on buying my old car. He was truly the reason why I did not walk out the door! The details and paperwork were handled seamlessly by Moe, who I think is one the nicest guys I've ever met. I was greeted by my sales guy who congratulated and handed me the keys to my new car. I looked at the interior and saw the wrong interior color. How was this detail missed? There were 30 minutes until the dealership closed and this so happened to be the last day of the promo Subaru was offering on pricing, so I had a feeling of panic. My sales guy apologized for the oversight and quickly got Gary and Moe involved. Gary was able to locate the car I wanted in Cincinnati and Moe was able to secure and honor the pricing we had previously agreed on-- all within 15 minutes! I came back the next day to finalize the deal and all went well, except my sales guy had no idea how to work my car! He sync'd my phone, but when asked how to change the clock- he had no idea. When asked about a few controls- again, he had no idea. He referred me to the manual and helped me out of the garage as the dealership closed in 10 m inutes. I was not pleased, so I called the next day and was directed to the owner, Bob Falcone. Bob explained that my sales guy was still going through training and apologized for my inconveniences. He arranged for a guy named John Franks, who is a Subaru expert, to come to my house and give me the tour of my new Subaru. John was extremely nice and very impressive with his knowledge. He also presented me with a Visa gift card for my inconvenience- this was completely unexpected. Thank-you. I felt like the entire team operated like a family and treated me with respect, even when mistakes were made. There was no huffing and puffing about it or making snarky remarks- they were all true professionals. I plan on working with all of them again when my lease is up!

Lori Swager

Purchased a 2019 Subaru Ascent sight unseen - I live 2.5 hours away so all correspondence was phone or email. Nick was friendly and helpful. Took delivery when it arrived on August 4, and couldn't be happier. Alex helped us with the paperwork since Nick was out of town, and was knowledgeable, friendly, and engaging. Alex also went above and beyond in the customer service aspect by trying to find a phone charger for me, as well as throwing in a Subaru survival kit. Jon Wilson was thorough, professional, and gave us the attention we needed to understand optional warranties, etc. All in all I would highly recommend this dealership to anyone in Indy or the surrounding area - it was worth the trip from Angola.

Alex Selsley

I've been here a few times for recall work and parts. They've been fast, professional, and never tried to upsell me. I do my own maintenance but if I were to ever decide to have someone else fix my Subaru I'd probably go here.

Thomas Perkins

Extraordinary dealership. Very personable. Excellent service. Incredibly good service department. Just bought my 3rd Subaru from them.

Paul Egolf

Darcy is the bees knees! Loved working with her!

Jeffery Webb

Always a great buying experience with Alex and Mo.

Stacy Mccormick

Falcone was awesome! We went in to look at cars for my first car and everyone was so nice and helpful. They walked me around and showed me so many different cars and explained all the features. I appreciate all the help!

Julie McClure Binhack

My daughter, Emily graduated from college this past Spring from IU. we knew that a car purchase was in her/our future so we turned to our best resource--Falcone. We have purchased two cars from them and thought, just maybe, they might have a vehicle for her. Nick Kitner has been instrumental in our vehicle purchasing, so we once again turned to his expertise. Nick found her a car that fit her perfectly! I am indebted to Nick and all of the Falcone family for doing business with us and giving Emily the car that puts a smile on her face! Kudos to all of you!

Melanie Verburg

After going to another dealer in town, we came to Falcone to look at a car specifically and I didn't end up liking it (forester). When I mentioned I might like a Crosstrek Gene quickly took me to the sales room and showed me one. When I decided I didn't like that one he patiently showed me the Outback I now own. I never once felt sold to. I felt like this was my decision and there was no pressure (this was not to say the same from the other dealer). I am elated I came here. I love my new-to-me car and the process was very easy. This was the first time buying a car and the finance employee made it feel like a breeze and that it was no big thing, that I did this kind of thing every day. I will sing your praises, Falcone. Thank you!

Terrance Hahn

Excellent service and friendly salespeople. Everyone wants to put you into the car that you want to drive and is best suited to your needs.

Tom Foreman

First the positives - Justin Poynter is an amazing sales person - spent over 2 hours with my wife and I demonstrating all of the features of our new car. When we left, we knew how to operate every feature on the car, amazing dedication! If you are going to buy a Subaru, see Justin! Unfortunately, their service team lets them down. Our 2019 Forester Touring (fully loaded) had non-functioning AC. This happens, no big deal. But, they were unable to fix the AC for 3 weeks, sent us home with the car as-is. This rendered the car useless for hauling our family around. We had to take my pickup on a long road trip we had planned (half the MPG's). We asked for a rental or a loaner, we were told none were available. We asked for an earlier repair slot, we were told they are experiencing "growing pains". Unfortunate to see that leadership is not supporting the fantastic product and fantastic sales team. Even on a follow-up call with service, I was told "we are sorry" but no remedies offered or recovery for weeks spent with the sweatbox with fogged up windows (especially with black leather interior and pano sunroof). For those thinking "roll the windows down..." - see the previous weather in central Indiana, constant rain, humidity, heat. Service is key to repeat sales. Remediation of errors is second. They did neither post-purchase. *Update - next service offered complimentary*

KidsPhones Carter-Ellis-Williams

They fixed SAABRINA up but still need to take her back for some little stuff. Friendly. Helpful.

Danielle Duncan

My experience at Falcone was amazing! I worked with Steve and he was so nice and helpful and the guy that worked on my car did an awesome job with speedy and efficient service. Thanks so much for all of the help! You guys were awesome! We will definitely be back for service on my VW Passat!

Hassen Hammoud

Very friendly people from the sales agents to the service personnel to the owner make Falcone Subaru a great place to buy or service your car. The sales people are not pushy and will work with you to make sure you are a happy customer. The waiting rooms are pleasant with free snacks and drinks. They even have an office area for you to bring your laptop and work without being bothered by the TV in the main waiting area. Even the owner stopped by to check in on me to make sure I had everything I needed. For all your Subaru needs, Falcone will treat you right.

Justin Gifford

Falcone is great in both sales and service. We're big fans of the way they treat their customers.

Sam Corbin

Great service, and it's dog friendly

Charlie Keith

Felt like my mere presence was an annoyance to the salesperson I dealt with. Definitely did not feel welcome. Went to 4 different dealerships recently and this one has to be at the bottom. Maybe it was just the one salesperson or something but I felt completely blown off and unwelcome.

Sarah Holden

Great service! Went in for an oil change and tire rotation. Were honest and didn't charge me for the rotation because I didn't need it and they easily could have. Will definitely use again!

Kathy Harting

THIS IS ON MY DAUGHTER AND SON IN LAWS 2011 OUTBACK WAS TOWED IN BECAUSE OF OVER HEATED WHICH I UNDERSTAND THE RADIATOR AND HOSES HAD TO BE REPLACED, COST THEM 1100.00 PICKED UP DROVE HOME THE NEXT MORNING DID SAME THING WAS TOWED AGAIN AND THIS TIME TOLD HEAD GASKET WENT BAD AND WANTED 4000.00 TO FIX HERE IS MY PROBLEM WITH THAT I FEEL THAT THE MECHANIC MISSED IT, AND JUST ASSUMED EVERYTHING WAS CAUSE BY RADIATOR BUT KNOWING SUBARU ARE KNOWN FOR BLOWING HEAD GASKET A COMPRESSION CHECK SHOULD HAVE BEEN DONE WHEN IT WAS THERE FOR RADIATOR I BELIEVE NOT ONLY WAS RADIATOR AND HOSES BAD BUT I THINK HEAD GASKET WAS BLOWN AT THAT TIME ALL THEY COULD SAY WAS SORRY REALLY YOU SHOULD HAVE REFUND THEM THERE MONEY OR AT LEAST HALF OF IT. I HAVE WORKED IN DEALERSHIPS FOR OVER 40 YEARS AND I KNOW MISTAKES HAPPEN BUT A GOOD SERVICE DEPARTMENT WOULD HAVE NOT MISSED THIS OR WOULD HAVE REFUND THEIR MONEY. OH THEY DID OFFER TO GIVE THEM 1500.00 FOR IT IF THEY TRADED IT IN WHICH WAS REALLY 400.00 SINCE THEY ALREADY HAD 1100.00 IN IT. THERE IS NO WAY I WOULD EVER USE THIS SERVICE DEPARTMENT AGAIN OR BUY W VEHICLE FROM THEM THEY JUST TOOK ADVANTAGE OF A YOUNG COUPLE

Eric Levitt

Excited to have just purchased a brand new Crosstrek from Falcone. Matt in sales was great from our first call to the point of signing paperwork. They are transparent and fair. Highly recommend.

Melvin Valentin

The sales rep Nick was very straight foward and honest. Prices are some of the best in Indy and are very competitive.

Ray Harrison

We bought our first Subaru, an Outback, at Tom Wood and were very disappointed in the service and follow-up there - although we loved the car. Therefore, when it came time for a new Subaru, we decided to try Falcone. Justin was wonderful to work with, he was very quick with responses to our questions, very honest with his disclosures, and went above and beyond in providing us information regarding our car. He was incredibly knowledgeable about the entire line of Subaru cars when we were working to determine which one would be best for us and in the process of ordering a car that no one had actually seen yet! He was so incredibly thorough and patient in his walkthrough and review of the new car when we picked it up from the dealership. We could not be more happy in our decision to stick with Subaru cars, Falcone, or our Forester. So far, having barely owned the Forester for 2 days, we are absolutely in love with it and so incredibly thankful for all of Justin's help!

Susan St Angelo

Great service. Easy to work with. No pressure

Zachary Scott

The staff here was wonderful. They were all very friendly and didn't pressure you to make quick decisions. When it came down to final negotiations they were very upfront and honest. It was a very good experience.

John Moran

We loved our experience with Falcone. Tiffany is great! Ordered our first Subaru ever and it's been great. Had it in for paint and leather treatment, service was great. Thanks Falcone for being a great dealership!

Horses RULE

Good service.They listen to customers and offer to help with any questions you may have. Good people there.

Dan Maki

The best Subaru dealership in the state, great sales/service employees and always accommodating. I won't go anywhere else!

Lolly Keller

The best dealership in indy.

Melissa Hall

We had a great experience at Falcone. We worked with Tiffany Compton and she was fantastic! Quick response to all my emails and even gave me her personal cell number to respond to inquiries by text. She helped us find a Forester that was perfect for us. We wanted something used but with low mileage and a good price, tricky to find with a Subaru! She put us in a loaner car at no cost to us while they detailed the car we wanted to buy. She made the whole process easy and painless, answering all of my questions so quickly! Every time we arrived on the lot at least one person (sometimes more) would ask us how they could help. You can definitely tell the staff is not working on commission because helping the customer is the priority (as opposed to competing with each other). Buying a new car when your old one breaks down can be so stressful, but with Tiffany and the team at Falcone, it was painless!

Jacob Williams

After purchasing two new Subaru's a few years ago from a competing dealer in town, we decided to check with Falcone on our newest Subaru purchase. We didn't have the greatest customer service from the other Subaru dealer, so we were hoping to have better experiences with Falcone. After ordering our Ascent in September and taking delivery in October, I can say that we are off to a great start with the Falcone team. Everyone that my wife and I have spoken with has been awesome. I am a man of many questions and the Falcone sales and finance staff were more than happy to help and give me the answers I was looking for. Everyone has been really nice, and they have gone out of there way to make things easy on us. We really love our new Ascent, and we are likely to replace our other Subaru with another one from Falcone in the coming months.

Linda Cain

The worst. I turned on my car (with 30,000 miles) and it displayed 6 error codes. I called in and was told they couldn't recommend me driving it, I should get it towed. I live an hour away. Then, I was told they couldn't guarantee they could look at it for 11 days and they didn't have a loaner car, so I'd have to rent one. I asked what they would do if I brought it in. They said they'd check the error codes. They didn't suggest getting the error codes checked locally, so I asked. They said sure, but they couldn't recommend me driving it. I drove it to my longtime, honest, competent mechanic who checked the codes, tightened my gas cap, and fixed the problem at no charge in less than 5 minutes. He had only worked on 1 other Subaru but they had the same issue, so he knew. Why didn't the Subaru mechanic just suggest this simple fix in the first place? They work on a lot of Outbacks. Was it a matter of greed or incompetence? Buyer beware.

J. Lipinski

1 hour ago -Felt like my mere presence was an annoyance to the salesperson I dealt with - Alex. After asking few questions regarding a car lease. He became very condescending and gave me a non-working number. I wonder if he had treated me better had I not spoken with an accent. Educated consumers ask a lot of questions especially if they have been given bull before. Called to speak with the Sales Manager-they screen their calls and no response. Definitely did not feel welcomed. I am a lot more educated than him!!!

Carlo Leiva

This was the third dealer that I called in the area. It should have been the first. I had to lease a car for my son and I was in a different state. most of the transaction was done by phone and email until we got into town. These guys are second to none.. Thank you for your 5 star attention to detail.

Gail Wind

I brought my Outback in thinking I had a computer chip problem since a lot of dash board lights came on. Problem was an easy fix and super affordable. Used a generous $35 Race coupon. I so trust Falcone with my needs and concerns. They are honest!!

Lori England

From my first visit and test drive with the help from Bert Nickelsberg I knew this was the place to buy my New Car. No pressure and easy financing with the help from Jon Wilson. I absolutely love my New Subaru Outback and the team at Falcone. Customer for life!!!

Regina Treece

I recently had the engine in my 2012 Forester replaced under warranty. Dealing with Brady was easy to talk to and very professional. He is a great employee for your dealership. When I went to pick up my car after the engine was replaced I decided to look under the hood before driving off of the lot. I was very satisfied with what I saw. No loose wires, missing bolts, missing brackets or anything that looked wrong. My car now runs great and does not seem to use any oil at all. Thanks again Brady and to Scott the tech for a job well done. Falcone will be my first call if I need future assistance with my Subaru Forester. Clay Lyons, Martinsville Indiana.

Scott Racine

Guys were honest and informative. Did not push a new product that I didn't need. Very appreciative of that.

Joe bauers

DON'T BUY A SUBARU!!!! I'm sure Falcone is a nice place with nice employees but I am trying to warn people before they purchase a Subaru that you are making a mistake. They burn oil. Lots of oil. And subaru will not fix the problem. My car burns 2 quarts per oil change. A 2018 crosstrek. Only 6000 miles. Look up Subaru class action lawsuit. You will not be warned by your salesman that you are about to buy a car that burns oil standard. JUNK

Rob Lime

Incredibly unpleasant experience with their parts department. Condescended to. I’m always dumbfounded when commodity industries drop the ball on simple service issues. That happened here.

Jillian Fischer

Awesome service!!! Fitz is amazing. My husband and I went there on our anniversary about a year ago and test drive a brand new loaded Legacy and Fitz worked with us above a beyond to get what we wanted. We are coming here in a month or too the new Subaru’s are really NICE. Get ready Fitz

DRM5303 .

Was considering purchasing a different brand of car, but stopped by to discuss with Bert Nickelsberg, who sold us a Forester a few years ago. Asked about Costco Automotive and he gave us a no-haggle good deal on the new car and a very good offer on trade-in of the old Subaru. They went out of their way to show us options even though there were no comparable new cars in stock. One of the other salesmen brought his car around so I could look at it. Every aspect of the experience was really excellent. No surprises or disappointments. We have done all of our service here for the past several years and they are great to work with in the service department as well.

Bette Maners

All I can say is, I wish we'd known about this dealership when we bought our first Subaru! Outstanding!

Andrew Hawk

This was by far the best car buying experience. It was great working with Nick and Jon.

Richard Gibson

Went in for a 42,000 mile check and was out in 1.5 hours. Service folks were friendly, polite and professional. Waiting area was exceptional: separate areas for TV, playing toddlers, and quiet. Will be back!

Richard Schillen

We have had 7 Subaru's in our family. The last one we bought at Falcone's Subaru. From sales to service for the Imprezza that we bought from there and for our Outback as well, there's not one prior dealer that can begin to compare with Falcone in service and sales. They have to be the most gracious people on the planet as far as car dealers go! Never had we been treated as nicely and respectfully. And I have spoken to other customers in the waiting room, they all agree. It's a pleasure to be their client!

Shirley Delap

Really courteous, supportive staff. Experienced and professional.

Jeff Papa

Purchased a 2018 Outback. Steve Lloyd was fantastic, and so was Mr. Falcone. They went above and beyond for me, and I feel like I got a very fair price and that they made sure everything was as simple and transparent as possible. So far, the car is wonderful as well. Also great that they do not add any hidden fees after a deal is made. Definitely recommend 100%.

Mark Alderson

Probably the best experience I've ever had with a dealership.

Janet Petersen

Amazing service. Knowledgeable, kind, helpful staff. HAPPY (at least in appearance) employees. A real pleasure to interact with!

Margo Banakis

My husband and I went to a couple of Subaru dealerships in the area before deciding to make Falcone our home base. We go out of our way to come here for service and purchasing. I never feel like Falcone is upselling me on things I don't need and I truly trust those in the service center as well as sales. I also never feel like I'm being talked down to, which I certainly have at other auto dealerships. Steve is who we’ve bought our cars through and has always been full of information and up front with numbers. I appreciate that he gave us the facts and then gave us plenty of time to make our own decision- never pushy. Similar with Mo from finance, he gave us information and was patient as we made our own decisions. I appreciate everyone at Falcone and would highly recommend the dealership!

Caroline Laudig

I walk with a rolling walker, so getting to the service desk and standing can be a little tricky. The service at Falcone is wonderful because they get me seated at a table in the waiting area and bring the paperwork to me. I appreciate this greatly. It shows a kindness and compassion for differing abilities, and the needs of the customer.

Brittney Lenfert

I came in to get one door ding removed and to have them look at my Eyesight cameras because they were rattling. The Subaru service team did an amazing job (as always) of keeping me updated through the process and the guy who removed my ding found a few I didn't even know I had. My car looks as good as new and is now rattle free! I never mind taking my car to the Subaru Service Department!

Nic Ollis

I started coming here to get service on my CrossTrek due to Tom Wood being so booked it would take a month to get my car in. However I drive out of my way every time now. Service is great and quick. All the employees are super easy to talk too. Top things off Costco Members can save 15%. Our CrossTrek wasn't keeping up with our growing family so we decided to upgrade to an Ascent. I emailed all the dealers in 100 miles and Falcon not only made it super easy to hash out a deal over email but they came in under everyone else on price. We'll end up being back when we need to replace our Jeep hopefully next year.

Tim Blake

Very good place to buy a new or used car

Nick Postlewaite

No pressure and excellent care and consideration given from my salesman. Matt B. Great guy and terrific interaction! Five star review says it all.

Ashley Janneck

Best experience EVER! Our salesman was top notch. Financing was a breeze; no hidden fees. Absolute 5-star+!!

Lloyd F. Morton 3rd

I really appreciate the service that I received at Falcone Subaru yesterday. The staff were very friendly and helpful, and very professional I might add. They won me as their loyal customer. I will be referring them to all my family, friends and anyone who will need service or a new vehicle. Thanks Falcone Subaru, for all you've done for me.

Arjun Ambasana

Got my friends car from here! The staff was amazing and very respectful!

curtis mcmanus

To support Kiwanis of Northwest Indianapolis, I bought from them a Falcone Auto Detail certificate for an expensive in and out service. My car is a BMW, not a Suburu nor a VW (vehicles sold by Falcone). I had never been to Falcone. I expected to just drop my car off and pick it up later that day or the next day. After the service advisors greeted me and determined my needs, they immediately said, "we will give you a loaner". I said, a loner? I'm not a customer and I'm only getting a detail. They said, "that is okay...you are a customer now. It may take two days to fully detail your car". The day I was scheduled to pick up the car, it rained the entire day. Steve called to say, "because of the rain, we do not want to get your car messy. So, keep the loner another day." The wonderful customer service shocked me. I was equally shocked when I picked up my car. It looked brand new! The attention to every detail in the "detailing" of my car was impressive. From this point on I am and will be a Falcone customer. The loner was an Outback. I was so impressed with it that I will seriously consider buying one and only from Falcone.

Thomas Mason

Not willing to deal. Don't waste your time. I wrote to Alex, one of their sales consultants, intending to purchase a vehicle. He was unwilling to find any room for negotiation in the cost of the vehicle. You should avoid this dealership if you value your time and your money. The sales staff have no regard for either.

Robert Charlier

Always great service.

Kyle Varble

The buying experience for my new Crosstrek exceeded my expectations. The sales team was very accommodating, transparent and did not pressure me to make a decision unlike some other nearby dealerships who were not as forthcoming with information. Thank you Justin for an honest, helpful and great buying experience. I would certainly do recommend Falcone Subaru to others.

Toni McPheron

These guys are great! I have gone to dealerships for service before, but after experiencing the service department at Falcone, I had decided to not shop for a car OR a mechanic anywhere else. When I found myself in need of a car, this is where I came, and I have never regretted it.

Christine Krieger

I went in for a routine service and was immediately taken care of upon arrival. Super friendly staff and didn't have to wait long for my car to be done either. Overall, great experience and would reccomend.

Jennifer Edwards

Tiffany Compton is the best sales person I’ve ever worked with. In three hours she did what a competitor couldn’t get done in two weeks, and and made the process fun. She gave us the deal we were looking for on the Subaru we wanted without all the runaround. We recommend Tiffany and Falcone’s to anyone looking for an honest dealer. Tiffany made certain the process was easy and we never felt pressured to buy anything we didn’t already want. If you are looking for a new/used vehicle, go see Tiffany at Falcone’s. She’s the best and makes you feel like you are too.

Christos Deligkaris

I spoke over phone with Alex Moffett a few times (I live 3 hours away) and he 1) answered all of my questions in an honest, direct, open way and 2) he also gave me a reasonable deal for the car. Falcone does not charge the ridiculous dealer fees others charge. All combined, made me decide to travel for 3 hours and buy the car from them. In person, Alex also did a great job, and within 30 min I had decided on which make to buy. A deal for me, a quick sale/profit for them. When I need my next Subaru, if I live in Indiana, I will go straight to Falcone without wasting time with other dealers. Also, the lounge was ok/good, it would be nice if there was a drink (coke etc) instead of just water, and there were no donuts/cookies you find in other dealers' lounges. The restroom though was outstanding, very clean and very nice. Overall, a 10/10 for Falcone and Alex Moffett.

N Shuford

Great customer service. The coffee wasn't bad either.

Rachel Dawes

Great service

Jessica Foreman

We bought our first Subaru, an Outback, at Tom Wood and were very disappointed in the service and follow-up there - although we loved the car. Therefore, when it came time for a new Subaru, we decided to try Falcone. Justin was wonderful to work with, he was very quick with responses to our questions, very honest with his disclosures, and went above and beyond in providing us information regarding our car. He was incredibly knowledgeable about the entire line of Subaru cars when we were working to determine which one would be best for us and in the process of ordering a car that no one had actually seen yet! He was so incredibly thorough and patient in his walkthrough and review of the new car when we picked it up from the dealership. We could not be more happy in our decision to stick with Subaru cars, Falcone, or our Forester. So far, having barely owned the Forester for 2 days, we are absolutely in love with it and so incredibly thankful for all of Justin's help!

Tara

Best car buying experience we've ever had. No games, gimmicks, or mark-ups. Fair price for our trade as well. We LOVE our new Outback. :)

Mike Rettig

The most laid back, low pressure sales experience ever. My salesman was so helpful introducing me to and getting me familiar with the car that I bought it.

sj burgess

I had only ever had used cars in my life. Old, used cars. I had such a pleasant experience in Falcone leasing my Forester. I never felt pressured. I had all my first time buyer questions answered thoroughly and patiently. We had such a good experience, we knew exactly where to go when it was time to replace my husband's vehicle. Found another Forester, in our budget, in amazing condition and we drove off happy. Cut to a couple days later, the check engine light came on. Oh no. We took the car back to the service department within days. We thought we were up a brown creek without a paddle. We expected an enormous bill. Boy, were we surprised. The car was repaired at no cost to us at all. They even gave us a loaner car for my husband to get to and from work the couple days it was in the shop. Absolutely amazing. They had no obligation to fix the problem, but they did. Recently, I caught a nail in one of my tires and even though the service department was totally booked up for the week, they worked us into their day within a half hour of arrival to plug the hole. I wouldn't have felt safe driving my children around with the donut on for a week. I am SO thankful for the above and beyond customer service. We will never go anywhere else for our Subarus! 10 stars! :)

Dave S

Really friendly and polite.

Josh Riedy

Buying my Subaru there was great! Getting my Subaru service there always seems to take longer than it should

J. Robert Rankin

Great staff!

Yo Soy

Good service good cars good prices

Amy Grubbs

This is our first Subaru purchase and Bert at Falcone couldn't have made the process more enjoyable. I was dreading dealing with a high pressure sales team but at Falcone, that wasn't the case at all! Everyone on the team was extremely easy-going, friendly and very knowledgeable. I've had my Outback for only a few weeks but am in love with it! I love everything about it, in particular the many great safety features. I'm sure it is the first of many Subaru's to come! Thanks to everyone at Falcone for the wonderful experience.

Nathan McClellan

Service department was fast and friendly

Alexandre Polozoff

No hard sell

Zach Snyder

Service here is great! The advisors are very easy to work with and always give me details about what work was done on my car. I recommend Falcone to anyone.