Reviews of Bob Rohrman Toyota (Car Concessionaire)

Satyabrata Parida

Alex has been amazing contact - always prompt to help me with everything. I got a Camry 2015 and have been quite happy with it.

brian cruz

I was able to buy my dream car at bob rorhman Toyota! Everyone was very nice and professional and they were willing to help me out with everything I needed. I was looking at one of the more expensive cars there and, they never once treated me like a kid who couldn’t afford it. Definitely recommend buying a car here.

Larry Mcdaniel

Sales (Kylee), Negotiater (Drew), Financial (Austin) working as team made this process quick, pleasant, stress free. Very satisfied with this crew's professionalism and performance in what can be a sometimes adversarial process. Thank you for your personal attention. L A McDaniel

Lorne Oke

Zach, Dalton, and Austin were great to work with! I'll be back for my next car in 20 years when this one is finally ready to be replaced by something that flys!

Jennifer Harber

Evan at Bob Rohrmans Toyota in Lafayette was awesome! I was very busy at work and they came and picked up my vehicle, fixed my tire that had a screw in it and returned it to me, good as new!! I can't thank them enough for making this so stress free for me! I would absolutely recommend them to anyone who asks! Awesome!!

Alan Schrope

Trevor took great care of us! Overall the whole process was smooth. Would have been nice to not take so long start to finish but they were very busy.

Sharon Walker

Bob at the Service Desk greeted me as I walked in and called me by name. He is always friendly and helpful, gets me checked in quickly and calls me when my car is ready! Great service!!!

Wayne Leuthold

Everyone was friendly, the facilities were clean and maintained. I did have to wait 1-1/2 hrs to just get a 15k mile service which seemed extremely long. The customer service person did come out about 5 mins before my truck was done to inform me that it was almost done.

Celeste Hackerd

Mitchell was a awesome salesman!! Every question we asked him, he knew the answer! Great young man!!! Love our car! Thank you so much!!! ❤️

Dave Montgomery

Scott was great to work with. He took the time to go over several options before I settled on my car, which is great.

Fito Rafael Gomez

Good fast service takes care of my Toyota Tundra needs as I expected thanks

Kris Huckleberry

We just bought a vehicle from Rohrman Toyota and it was a dud unfortunately. Rohrman Toyota stood by their word and made it right. We worked with Trevor Oakes and Graham Kennedy and could not have had a better outcome. Trevor was outstanding! We are very happy with our "replacement" purchase and will definitely return for future purchases.

Christina Keith

I'm so pleased with my experience at Bob Rohrman Toyota. My sales person Alex was and is so friendly and accommodating even after my purchase! They made a promise to be there for me after my purchase and they have lived up to it and I really appreciate it! The service team treated me wonderfully as well! Kudos to you all for great customer service! I'll be making future purchases with them for sure!

Stephen Boyer

My experience here was great. This was my first time and I will definitely come back. Mrs Loreta was a huge help. She made sure my car was up and ready in no time. Satisfied Customer!!!!!!!!!!!

Chris Durbin

Everyone was very helpful regarding my questions. Thanks!

hoathangdalat .

I had a wonderful experience buying from here. I highly recommend Trevor, he was very friendly and helpful in getting me the car I wanted at a good price. Service was fast!

Brenda Capobianco

Just drove home my new Limited Highlander Hybrid. Braeden was kind, patient and friendly. What impressed us the most is that Braeden took notes of what I was looking for and also noted what I didn’t want. He made our experience stress-free and quickly knew that we did our homework. He honored every request and we got the deal we wanted. We strongly recommend that you make a point of talking with Braeden. He - with the help of David from the business office - will make sure you get what you want.

Joy and Jason Plassard

In general, Rohrman Toyota has been very good. Today's scheduled service visit was an exception. I was early to my appointment and the basic 15K service still took 3 hours. They were polite and apologetic, but that's just poor planning on their part. Avoid scheduling a service appointment right before lunch.

Nathan Bush

Another great service!! Love our Tundra!

Leisure Snowman

Only check my diver seat to diagnose where the problem is. Charged me more than $120. It is very expensive. I am very frustrated!

Christopher Saxsma

Ben was my salesman during my visit at Bob Rohrman Toyota. Ben was very polite and patient during my car buying process. Overall, I had a great experience at the Bob Rohrman Toyota!

Kay Yoder

Stone made the difference...polite professional...great communication and follow up.....anticipated based on more early comments.....best buying experience

Miranda B.

Awesome service and very nice waiting room! I was there for less than an hour. It is really easy to schedule appointments too- you can do it online!

Bruce Li

The sales Trevor is a great guy and very helpful and patient. I got my favorite car eventually. I definitely recommend Bob Rohrman Toyota.

Shawnte Johnson

John Bodily was very professional and patient. He kept his word that they would be able to get me finance. Thanks to him I have a 2019. Thanks John for all your help.

dianah burress

We have had our vehicles serviced at Bob Rohrman for 6 years. This was by far the worst experience we have had. I am hoping that they were just having a bad day, but lying about why our vehicle’s service was delayed was not necessary and just frustrating!

Dave Hasemann

Daniel Comus did a great job! Was patient with us as we were not sure what we were looking for. Pulled out several cars for us to drive. Took time to explain different features and supplied us several options to consider. Kept a great attitude throughout the process. Great car buying experience!

Sharon Schug

Larry Rainford was very helpful with the questions I had regarding my new iPhone. He also gave me new suggestions About using it with my car., and then he offered me a car wash! I was thoroughly pleased!

Andrea Faucett

First visit to the service department here. Exceptionally friendly, timely, and helpful service. And a great latte while I waited, to boot! Thanks, Bob.

Heather Baudendistel

Taylor and Graham were fantastic to work with! Taylor made the whole experience so easy.

Del Craig

Not completely sure whether mechanically you resolved the issue or not (I’ll know in time), the low rating was due to very poor communications from (David) your Service Advisor. In my opinion, texting should “never” be your primary medium to communicate with your customer! It is a useful tool and it has its time & place, and I can accept a text as a notification tool, but shouldn't be replacing picking up the phone to call the customer and explain the technicians findings, discuss costs, gain approval for the work and notify me the work is complete. David never called me once, not even to tell me the car wasn’t going to be done and have to be completed the next day!! He texted me!!!! It was a very impersonal experience. If that’s what you’re shooting for, Congrats, you’re on target. Personally, I’m not, so I wouldn’t take a Rohrman car as a gift let alone buy one or have one serviced there again if this is the way you handle your customers. I’m sure David is a good young man, he just needs lots of coaching!!!

Hannah Orbik

Bob, the service manager, went above and beyond taking care of my vehicle and myself. Friendly and quick!

Brian Dunham

We were super impressed with our sales representative, Dalton Miller, on his knowledge of the Toyota Highlander. He explained every detail and answered all our questions. We are extremely satisfied so far!!

RobertH

Courtesy shuttle is a very nice accommodation for us out-of-towners. Loretta ( the driver) was so nice, personable, and helpful. Our recall work was done in good time and the complete ordeal was painless. One complaint: our front seat heaters did not work after the completion of the recall. I suspect a blown fuse or a missed wiring harness connection, but I haven’t had a chance to look yet.

Diane Clifford

Larry is the best and easiest to work with. As the decision maker he talks respectfully to me and does not talk down to me as a woman. I appreciate the honesty and courtesy he provides. He is helpful with all types of problems and wants to assure your experience is great. He has gotten us into 2 great vehicles.

Martha FIaningam

Service department unable to diagnose simple grinding sounds in rear wheel area after two test drives. Still had to pay diagnostic fee. Small independent shop drove it immediately after and easily heard the problem. Service reps at counter all young. Appear disorganized. Service techs and manager do not seem to be trying very hard to solve problems.

Stephen Lipps

Bought a great new car. Love my Hyundai

Stone dalton

If you have any worry about coming into the store and being haggled buy a sales rep, forget about it! We treat each and every one of our guests as if they were family. Let us make your car buying experience simple, quick, and fun!! Come on in and let us take care of you! Remember, just asked for Stone!

Emily Whiffling

Max Outlaw was awesome! He was very friendly and answered all our questions!

Ryan Thoma

Scheduled an appointment a week in advance for something they stated would take an hour. When I called at 4pm they had no idea I had dropped the vehicle off and it wasn’t scheduled for some reason? Clay in service made it right got me taken care of before they closed. Shouldn’t have had that hassle but thankful I got my vehicle back.

Sheri McKeever

I really enjoyed working with Kylee for the purchase of my new car. Very professional and she made the whole process very simple and efficient. Graham was very welcoming and both Kylee and Graham made it a fun process as well. Thank you.

Jeffrey.foster1969@gmail.com Wayne1969

Once again...top notch service !! This is the reason I'll be a repeat customer.

Byrd on the Wall

Excellent experience! Our salesman, Larry Rainford and the business sales manager, Drew, were easy to work with, professional and friendly. Brock in financing, was very thorough and professional as well. The Toyota dealership building is outstanding. We will definitely be back for our next vehicle!

Mike Bridge

Oil change & alignment. Very friendly employees. We had David assisting us today. Very clean & comfortable waiting area.

Mohammad Zeinalpour

Went into the dealership with in the mind to do a trade and buy a new car, but with the great service they provided, we ended up buying two Toyota’s!!! Thank you again for the great service!!! Will come back again

Kelly Burnett

Wonderful and easy car buying experience. Thank you Taylor and Austin!

Melissa Petty

I had awesome service today here! Larry T. was super nice and helpful. Everyone I met with was transparent and honest. They worked with me to get a deal that worked in my budget. Drew and David were excellent as well. I appreciated everyone's timeliness and service. I would def recommend!

Psychology Zhou

Slow services with no communications about the length and wait time. Have to request and wait again to get car washed. Not sure if it is because my Toyota was not purchased here, but I have been disappointed by this dealership/authorized store experience compared to previous ones I have been to.

Jeff Molitsky

The staff worked hard to find a vehicle for us and was very welcoming and friendly throughout our entire visit!

adrianna freeland

Trevor responded quickly and was very professional throughout the entire process. I love my new Ford Escape!! I just had my first oil change through Bob Rohrman Toyota and Robert was very helpful and I had yet another 5 star experience!

nathan south

I came in for a faulty-shrapnel shooting airbag recall. After inquiring about purchasing a new tire, I was informed he'd get me a price, and to wait in the waiting room. After a half an hour, I had to go find him. When I did get my car, the parking brake had been stretched vertical, and the trim on my door pulled down so that you had to slam the door to shut it. Piss poor.

Juan Manuel Rodriguez Madge

Great place! Popcorn, cookies, and coffee while you wait!

John Shank

Setting up appointment online was super easy. I set an appointment for the next day. Service advisors are awesome. Outstanding place to have vehicle serviced.

Ali Ghahari

Stopped by to get a service report for a car today. The guy at the service section said: .. I may not be able to print all the reports for you, how many pages are we talking about here..?? I said, probably 2 or 3 cause the car is new and maybe we are looking at some oil changes or annual services. I think, the staff should know better that they charge their customers more than other 3rd parties in the town to give them a better service! It doesn't matter how many pages we are talking about here, pal! Do what your customer wants, rather than behaving like he is your labor!

Paulette Fry

I had some extra time in my day (which never happens) and needed my oil changed. I didn’t have an appointment but I drove into the service bay and asked if they could help. They were very nice and said yes. They changed my oil and sent me on my way.

Dj Hartman

Friendly check in, smooth process. Work completed as requested. Only downer, a 120.00 diagnostic charge force rubber seal on the sunroof?? Seems a bit expensive so I choose to wait! While I waited-- Sales staff answered question regarding possible trade-in/ purchase and respected my wishes to wait a bit. (Thumbs up Kylee!) The possibility of a sale with Toyota might be reopened.

Dylan Wicker

Won't answer simple questions or provide carfax, post purchase(recent). Won't be back. **now that they've answered my question, I've found that i was lied to by finance, twice. Watch your paperwork for added unnecessary/unwanted fees if you do HAVE to do business here.

Jim bailey

Very nice car dealership and the gentleman who work there are very helpful with all aspects of their vehicles and sales. Knowledge of on hand vehicles was first rate and very helpful in decision making as far as the decision of what automobile would fit our needs best.

Rebekah Riley

I had a check engine light pop up the day prior and had an appt scheduled. Waited 2 1/2 hours for them to tell me what was wrong with my van. Wasn’t updated on how long it would take to even tell me what was wrong with it. People who were arrived there after me were done before me. My visit was 3 hours long- and I didn’t even have them do a service to the vehicle. Just disappointing

Ric Snyder

Alex and the team were great to work with. Trade-in, purchase, and all paperwork done in less than an hour.

Sarah Waxman

Always very good communication and friendly service staff.

James Sabins

Work with Taylor, Fantastic dealership! I got a truck for my family and I was very unsure about the buy because it was a few states away but Taylor and Austin in the finance department made everything work for me on the terms, the price i needed and even picked me up from the airport and were very patient with me and the issues I had just getting out there 10/10

Anthony Williams

Overall, the experience was positive. The staff responded promptly to my inquiry about a vehicle and were courteous and prompt with all subsequent exchanges. My only dissatisfaction were two: 1) the Internet price was a discount from the sale price, but that did not become clear until well into the purchase discussion. They were unwilling to discount further, which was understandable but it was not clear that it was already discounted. 2) After paying cash and signing the initial purchase papers, I had to wait at least 45 minutes for a finance officer for the title papers, even though there was no loan involved.

Pamela Duley

The people there are so nice, and my Salesman Taylor is awesome he has cleaned my car when I brought it in for a oil change and he goes out of his way to take care of anything I need

J Moon

Came here 6 hours after car searching in about 10 different places, the first person to ask to help us was quick to show us cars within our budget and the type we wanted! Fastest and greatest help I had all day! HIGHLY recommend.

Sarah Huber

Kylee and her team made the experience easy and fun.

Karalee Jennings

Excellent customer service. Great people to work with!

Angel H Aguiar

The building was impressive! Very nice atmosphere. The employees were friendly, courteous and attentive. The car looked brand-new, well worth the price of the interior and exterior detailing. The only thing that I did not understand is why I was not told about a couple of issues that the report stated as requiring immediate attention. Most likely I would have asked to have it addressed right then and there. Instead I am taking it to a mechanic closer to home. At least it was mentioned in the written report. Thank you.

Cassandra N

Just purchased my first car here! Taylor was very responsive to all of my questions and made the whole process was really easy! Couldn’t be happier with my new ride

Lanie Hazlewood

Last 2 times I have taken my vehicle in and specifically requested items to be done they were not. Very frustrating when I communicated on the phone my request and then again in writing. Makes me question what else is not getting done. Looking for another service provider. Today was final straw.

Becky Watson

We had a very pleasant experience! Graham Kennedy was excellent! I would recommend him and Bob Rohrman in the future.

Jeromy Grenard

The people that we dealt with at this Toyota dealership listen to the concerns of their customers. We visited multiple dealerships and felt that the salesman/sales manager relationship was key to either causing us to walk out the door or ultimately make a deal. Our sales associate (Mitchell) was great, and when it came time to negotiating a price, the sales manager sat down with us and our sales associate, reducing the feeling of dealing with a complete unknown quantity. We are very happy with our experience, and we’ve also been using their service department for years and had very good experiences. Someone’s doing something right here!

Larry Miller

A great place to have your car serviced everyone went out of there way to make sure you were taken care of. Free car wash. I definitely would recommend this place for getting your car serviced.

Pat Mckee

Excellent service when and if you can get service department to return call.

Pivotal Media Solutions

Awesome and quick work. Best attitudes in town!

Matthew Lundmark

Outstanding experience! Grinning ear to ear as I sit in my new Tacoma. Everyone I delt with was fantastic. Daniel Comus is my new favorite salesman.

Greg Strong

Bob was very helpful, and they took care of my truck in a timely manner!

Daisy Diaz

Great team! I have bought my last 3 vehicles from here. They worked beyond to help me get the best deal possible. Shout out to Eugene, David and Drew! They made the process super easy. Great experience buying from them again. Thank you!!!

Andria Land

Graham is awesome and worked hard to get me what I wanted! I highly recommend Bob Rohrman Toyota!

Vickey Buskirk

Sales rep was very honest, professional and attentive to our needs. Overall experience was great.

Spencer Roberts

Sales staff were great, car is great and for being 7 years old and 60k miles has no more issues that you would expect. However, the interest rate i was told does not match the amount on my contract, with a difference of 1.61%, additionally with extra fee's and stuff they add on my financed amount was $1200 more than what i negotiated down to. Experience was good, just be aware when reading documents.

Stephanie Stout

Bob was great as always. And the services was prompt and done when they said it would be done. The only thing wrong was the car wasn’t washed. I thought that was part of the deal.

Amber Watson

Bob Rorhman Toyota has great employees! Taylor worked hard on helping me find just the car I wanted. They didn't have the car in Lafayette but where able to find one and get it to Lafayette in a day! Great experience all a round.

Christine Belt

Very friendly staff. Didn't take long for us to trade in our vehicle for another. Overall experience was excellent. Thank you!

Lala Proffit

Very courteous and took care of my issue in a timely manner.

Taylor Kolo

They were friendly, courteous, and relaxed enough that it didn’t make car buying more stressful than necessary.

Jay Magers

Thanks to Larry and Graham. They really worked to get me what I wanted to make me happy. My new 4Runner Rocks!

Mark Seest

Graham Kennedy is an asset to Bob Rohrman Toyota. Ask for him if you are doing business there! Seamless transaction. No surprises. No hidden costs. Great waiting room, nice coffee machine and very clean restrooms.

Molly White

They greet you instantly when you come in the door and just overall make you feel at ease and not pressured. They were amazing at making sure I got in the car I wanted. John was my salesman and I will definitely recommend him in the future!

James Leier

Easy to work with. Ask for Chuck Austin. He is awesome.

Angela Hughes

The salesman Stone was very wonderful. The truck we were looking at was nice, but I feel just because it was only 4 years old they were asking way too much money cause it had 106,000 miles on it. If they would have been more reasonable on the price we would have bought it. Just cause a truck looks good doesn't mean the engine is with that many miles. I would have given $14,000 for it but no more.

Sandy Dold

We had a wonderful experience buying our car today! Our salesman, Dalton, was helpful and very nice. The finance guy, Brock, was fun and made the process very easy. Even the general manager, Zac, came to greet us! So glad we chose Bob Rohrman as the place to buy our car!

Amanda Ribordy

They were knowledgeable, flexible with my schedule, serious about offering good numbers, and quick to complete the process. I’m a repeat customer and for good reason. Love the car, love the service, love the atmosphere. Thank you!

Ashlea Mickle

One of the best places to buy either a new or used car. They were very helpful in finding what I was looking for! All the workers were very friendly and it was all around just a great experience for buying my first car!

Tom Walter

Called a week in advance to make an appointment for my 30k service on June 25th @ 11:30 to coincide with a lunch meeting I had next door. Also asked if the recall notice for a programming issue could be taken care of at the same time. Was told that the only person that does the programming had a slot at 11:00, and could I come then to get both accomplished. I agreed. Arrived at the dealership at 11:00 and waited in line a few minutes until Loretta took my information. it took her more than 10 minutes to complete check in as she was either distracted or interrupted by others behind the counter during the process. She called me an hour later and told me the service was complete but the programming would not be done for another couple of hours. I could not wait so I picked up the car without programming update. Called back in the following day and talked to Clay who told me if I was in by 2:30 the programming could be done by end of day. Told him I would pick up next morning. When I called at noon on Thursday (today) nobody could tell me if the work was complete but someone would call back. I received a text that said-, it's Loretta@RohrmanToyota. If you need anything during your service visit, just text me here. Reply STOP if you do not wish to receive text messages. To which I replied- Is my car ready? I received nothing back I called an hour later to be sure the car was done and told it was in the bay and would be done in 2.5 hours to which I replied that the notice I received told me that it would only take 45 minutes. I want to the dealership and waited for it to be completed and then left. Two trips to the dealership (I live 20 miles away) and leaving the car for 24 hours to complete a 45 min operation all of which I had made appointments is unacceptable. The likelihood of me returning to this dealership is highly unlikely.

Charles Robinson

Great experience. Kylee in sales and Austin in finance are the people to see!

Alex Williams

Great atmosphere to be in at Bob Rohrman Toyota! Wether you’re a customer or a employee! I’ve been working here almost 2 years and can honestly say that I’ve never been around another group so motivated and dedicated to our customers! I’m glad I found My career here at Bob Rohrman Toyota!

Karl Hall

Great staff to work with, highly recommend

Jer Nelsen

Fantastic experience. My salesperson, Stone, answered all of my (many) questions very well and helped us to get a vehicle that we are very excited about. We highly recommend working with him! Once we decided to purchase, Brock was extremely thorough and professional in explaining the financing options and privacy/legal process. So glad we chose to come in!

brittskiis

Always a quick, easy, and comfortable maintenance visit!!

Newton Pena

Easy to schedule Easy to drop Easy people to deal with Makes easy for me to ride to my places Bob Rohrman Cares for my car; I'd give Bob my busyness again

Ed Eiler

Efficient. Great waiting area.

Ashley Kieler

We will be return customers next time we need a vehicle. We had a great experience today with the sales staff. Our salesman, Ben was great to work with. They were very knowledgeable and went that extra step. I enjoyed a Starbucks latte while my son was occupied in the play place during our purchase. We were also pleasantly surprised to see our gas tank was full when leaving the lot!

Stephanie Clark

Great service, oil change and was in and out in no time!

Chelsey Allen

Very polite crew!! It’s very nice of them to have snacks and a starbucks machine in the waiting area. I was very pleased with my visit.

Dawn

For the past 15 years, from the day I purchased my Toyota here until now, I have been a loyal customer. Unlike other dealerships, Rohrman Toyota has taken care of all the maintenance on my car at reasonable prices without the unnecessary up-sale. I can trust that if a service is recommended that is because it is necessary and I don’t leave feeling fleeced. The stereotype of the overpriced dealership does not fit this one. My experience has been solidly positive as my car is still running well without any expensive repairs and without any excessive cost. I suspect that my next car will be a Toyota because I know I’ve got a reliable car, but I am certain my next purchase will be from Rohrman auto group because of my positive experiences with the people in the service department at Toyota.

Grady Jones

They have treated me great. The service is also very good.

Nicholas Lybarger

I scheduled an appointment for a recall on my airbags. When I went in to schedule the maintenance they told me I would have to wait until the airbags came in. It took 3 months before I finally got a call telling me the airbags had been there for months. Granted, I could have called to check, but I figured they would call me the moment they received the necessary parts so I held off on calling them. Once I did finally get an appointment made the service was great and very timely and getting a rental car for a day was a simple process. My only complaint is that I had to wait so long to finally hear back from them.

jlandwer .

Charged $120/hr shop rate for brake and rotor work. Mechanics noted the day of work that they heard noise on a test drive, yet let the car go. The problem was not fixed and the car had to go back next day. Wife was told she could wait and it would be fixed immediately. She has now been waiting for over an hour while she should be at work. Bottom line-if your warranty doesnt cover the work, why in the world would someone choose to come back for service?!?

Gordon Gramont

i was angry about being charged 50.00 for service on my 2017 sienna with 24000 miles . when i bought this veh. i was told service was taken care of till 25000 mi . being retired now i did not reach the mi. in 2yrs. this is a penalty for being retired. i will not let this happen again .i will no longer purchase a toyota like i have every 3-4 years for the past 5 seinnas.

Jasmine Phillips

Could not have dreamed of a better car buy experience. From the moment I sent my first email to driving my new car off the lot, the employees here did everything to give me the best experience. Ben made trading my car in effortless, he gave me more than I expected and made it easy to get out of my current loan. Mitchell made sure I was getting into a car I loved. He pulled the Carfax on every vehicle and went over all the details. Once I decided on my car they did everything in their power to give me the best price possible and hang on to the vehicle while I sorted out the new loan. They quickly messaged back all hours of the day with answers to all my questions. I myself will happily purchase all future cars from the crew here at Bob Rohrman Toyota and encourage everyone else to do the same!

Fuzzy Panda935

Made an appointment for 15000 mile service and recall issue. Got to dealership to drop off vehicle and they had only scheduled service nothing about the recall issue being looked at. Got that straightened out left vehicle till next day. Returned to pickup said vehicle only to be told the recall issue was resolved but the service was not done. This place is a JOKE!!! So sorry I bought from them will never happen again. I guess I will be looking out of town for warranty work.

Lisa Bosman

Be cautious when the service reps use the phrase "Toyota Recommended." Be extra cautious when the service reps cannot provide documentation for what they perceive as "Toyota Recommended." The owner's manual exists for a reason - don't let them try to convince you otherwise.

Christine Mattingly

Save yourself the drive- go somewhere else! I love my Jeep, I just wish I purchased it somewhere else. Worst car buying experience I have ever had!

Don Hatten

Everyone in the service area were incredibly friendly and professional. I would have liked to know that there is a $30 charge for tire rotation

Grace Jackson

Chuck with Bob Rohrman Toyota was so kind and helpful! He listened to what I wanted and made sure to stay within my budget! I now have a car that I love! Once it’s time for another, I will definitely go back!

Romeo Magdaluyo III

I always dread going to the dealer, but it was a pleasure here at Bob Rohrmans! Awesome professionals when it comes to selling cars, not to mention great facilities! My sales personell was awesome in helping me obtain my vehicle, not pushy and not douchey! Thanks Dalton! I'm glad I made the 2 1/2 hour drive from Chicago!

Steve Ferro

Overall it was a pleasant buying experience. We found a great deal online, contacted the dealership, and interacted with Branden. He was friendly and helpful. We drove from out-of-state to make the purchase. Branden was ready for us with the Sienna and a test drive. He answered all of our questions. The only thing that could have been improved was the wait time to complete the paperwork. Even though there was no financing involved, it seemed like a very long time to wait to start the paperwork after our test drive. Overall, we're happy with the purchase and would recommend this dealership.

Penny Clem

Salesman did fine job. My husband was talking to back and forth before we went to see this sports car. Got there to see car, my husband tests drove. We brought our Corvette to see what trade could be, so while he was tests driving there car they were looking at our car. Long story short they came higher up guy. Pressure than began.... first our Corvette I've never noticed any 1st shift problems when my husband drives. I think I would be able to notice . The other car 30,000 no warranty. That probably was the kicker for me. Wont go back, never bought there not planning in future

Julie Mariga

I worked with Larry Rainford to buy my new Toyota Tacoma at Bob Rohrman Toyota. He’s a great man that is caring, friendly, professional, knowledgeable & detailed oriented. I highly recommend Larry for your next Toyota purchase. I interacted with Trey and Drew and they were extremely friendly and professional. My finance contact was Austin and he did a great job too.

Benjamin Park

I bought a used 2012 Toyota Prius. For the mental health of the crew I will not say how much discount I got but it was more than any other places could offer. The crews were amazingly friendly and helpful at all moments. Personal advice for future buyers: You don't have to pull a dramatic discount and act all bossy. Just tell them your budget and they will do their best to match it.

Julianne Hughes

Jenny was super helpful this morning! She explained all recommendations to me and was very patient while I decided on each service option.

Slava KAZAK

Could not get a straight answer out of the sales person. Maybe just bad experience with one, but when asked direct questions was always getting defensive and just pushing me to go see the car in person. Not the best way to deal with customers who are out of town. This is just reflective or dealing with one sales person, might have been different with another.

Tod Mcclure

One of the worst car buying experiences I have ever had in my life! I would not recommend this dealership to anyone! I will admit that the dealership owner was willing to work with me on some issues that the vehicle had, but the general manager was not willing to work with me and doesn't understand the meaning of customer service!

Tay W

Amazing car buying experience!! Our salesman, Branden Thompson, found us exactly what we wanted and the entire staff was incredibly helpful. We couldn’t be happier. Would definitely recommend to everyone I know!!

Barry Rubin

Worst auto customer care communication service I’ve experienced in a long time. Left car 8am on Wednesday for a recall inspection. Heard nothing so I called at 5:30. I was told they ordered a part. Heard nothing Thursday. Called Friday told vehicle was done but not released someone would return my call. Did not happen had plans to use over the weekend. Finally called back Monday to pick up. Had been offered a carwash and that didn’t happed either

Fishtank

All and all I had a good experience working with Mr. Marshall financing was quick and easy they had the truck I was after was promised some floor mats will see if they come through

James E. Wright

Caring staff, reliable service, and reasonable pricing. The waiting area is great!

Andrea Gretencord

Our experience here today was excellent. I would recommend it to anyone interested in buying or leasing a vehicle.

Dennis Hamilton

I was there to drop my father in law off to get his car. In my opinion they were rude. I did not go in with him but they parked his car clear around back. It was raining a little and my father in law walkes with a bad limp and cain. Nobody offered to help him, just gave him the keys and told him where his car was. NOT very good customer service if you ask me.

Charlie Pehling

I had a great experience with Rohrman Toyota when I bought my used truck. I worked with Trevor Oakes and the Internet Sales Manager, Graham, both of whom were great to work with. They were very respectful and Trevor even came in on his day off just for me. They gave me a great deal on a very nice used truck and I would definitely recommend this dealership to a friend.

Rickie Merry

I looked everywhere for the past couple months for a pre owned Tundra trying to find the right price and mileage. Contacted many dealers and individuals. I wanted a 2014-2016 but found that most were a few grand overpriced which makes a big difference on payment. Bob Rohrman Toyota set me up with an awesome 2015 Tundra CrewMax with 71k barely broken in miles at a great price. Well worth the three hour trip to get the deal they gave me! Thanks guys! Love my Tundra!!!

Isidro Garcia

Was browsing for a Toyota Camry, Trevor was my sales rep. They had sold the one I was interested in but after looking through more inventory we found the Camry we wanted excellent place to purchase a car A+ easy pleasant experience!

Jamie Geralds

Great sales person! The entire staff was very helpful and accommodating! The purchase of our vehicle was flawless!

Joseph Ruiz

Great buying experience. Only issue was with service. Picked up my truck and my tailights weren't working. Overall a pretty good experience.

Noble Hodgen

Excellent customer service! The guys we worked with were knowledgeable and friendly! Thanks Graham and Stone for takimg care of us and we LOVE our new cars!

Sharron Howard

Thanks for all the years of sales and service. We have moved to N Wisconsin. I said good-bye to the lady who keeps up the snacks and coffee and greets repair customers. Delightful people like her are the face of the dealership, just as much as the boss. Thanks to the salesmen, the repair technicians, and all the people who help set up routine appointments.

Gregg Grote

They always get my regular maintenance done quickly while I wait, and the waiting area is a nice spot to bring my tablet, use the free WiFi, and keep working. I was there today and it was no exception. They finished quicker than promised.

Jay Randle

I would like to see more customer care. It would be great if they would take time to sweep the inside out and wash the windows. This shows that they care for their customers.

Kristen Hunt

Very nice and organized. Better than other place I’ve ever taken my cars. Communication was great.

Stephanie Smith

Thank you for repairing the windshield wiper arm, and for allowing us to leave our car on your lot while we completed our vacation in southern Indiana.

Levi Hunt

Very good group of people. I’ve bought my last 4 vehicles from them, and I’ve had a great experience every time.

Dor Ben-Amotz

Great experience all around. Good selection of both new and used vehicles. We ended up buying a new one and drive it out if the lot that day.

Anthony Schafer

Fast and easy. Selling price was fine, but I wasn't happy with the amount I was offered for my trade, so I kept it. Very pleasant staff.

Terri McCracken

This is the BEST experience I have ever had at a dealership buying a car. A lot had to do with Taylor our salesman and Graham the sales manager. I will never forget their kindness and humor. NO STRESS. I was exhausted from salesmen til I came here. PLEASE believe me. We walked in with a trade and walked out with a brand new corolla. I wanted to just cry they made the last 2 weeks of my life dealing with stress and salesmen and it all just went away. ASK for theses 2 young men. So kind and put you at ease. Thank you Taylor & Graham for making this a wonderful, stress free sale. I will be back and highly recommend you.

James Hammer

Chuck Austin is AWESOME. He helped me decide what to do on the end of my lease. I felt like I got a very good offer.

Tyler Franklin

Quick, efficient, friendly and knowledgeable. Kylee was a wonderful sales agent that treated my family like family. Great with kids too!

Jeri Remley

Chuck Austin is a wonderful sales person. He shared his time graciously. He explained everything I needed to know clearly. I’d do business with Rohrman again because of him.