Reviews of BMW of Schererville (Car Concessionaire)

Kenneth Williams

The service was fast thourough and courteous my service representative Symone was awesome and explained every step of the process to me and managed my experience with great enthusiasm and efficiency. In a word my experience was awesome.

Lms Devils

Great staff, got the best deal on my 2015 Ford Fusion! Very satisfied! Couldn’t of asked for better deal!

Angelo carrillo

I got a good deal for my new vehicle purchase. I probably could of done better but, time was limited. Still, our salesman, Justin Stazny, was very helpful in getting me a good deal. I was completely satisfied

Cinquea Thomas

Symone the Service Advisor was very professional and friendly. Service was timely. The only negative review is my car was “washed” and left wet. The insides were not vacuumed (as I requested and was told would be done).

Dave Drlich

Yesterday I purchased a 2016 BMW 328D XDrive here. The car is amazing. But even more shocking to me is that the EXPERIENCE was amazing. Jamie was my salesperson. She was conversational and funny, and I was never subjected to the typical car-dealer sales tactics. Sven, the manager came by, and while waiting I talked to Glenn too. Everyone was amazing. I would be remiss if I didn't mention Kevin too! Now I know why the rating of this dealership is what it is. I'd gladly go back to them for my family's next car. Do let me mention the cars though. When looking at their CPO stock, I was blown away. If I told people my car was brand new they would never guess it wasn't. The thing is, that was the case for nearly everything I saw there. Their reconditioning is second to none. If you're in the market for a car, go check them out and talk to Jamie!

Jennifer Jenkins

Customer service is not as good as it was before, appointment are important any more as the loaner cars are given to people who just come in with out an appointment. Service is not as upstanding as it was. Wish it was like before.

Abena Story

The sales staff didn't strike me as friendly or inviting. I guess they figured I couldn't afford a BMW. They didn't speak to me or acknowledge my presence and looked at me like I was an alien when I asked a question. I don't know if this happened because I don't look my age or because of my race. Extremely unprofessional! The service staff and customer service representatives, however, were very polite, accommodating and helpful. I had a pleasant experience with them.

Stacy Leak

I have purchased more than 30 cars in my life, and BMW of Schererville has been the most professional and courteous dealership I have ever done business with. Chris Hardaway has been my salesman for several vehicles since 2006 and he is the absolute best, I really feel he advocates on my behalf for the very best deal. I highly recommend this dealership.

Sincere Mendoza

If I could give a zero I most definitely would. I purchased a new 2016 BMW X3 back in August of 2016. My sales person at that time was Justin who happens to be a great sales person. Well my BMW X3 was stolen last year and was never recovered. In the meantime, I needed a vehicle to get around town. So of course, I decided to give Justin a call. He had a 2009 BMW X5 which was clean as a whistle, so I thought. I bought the car in October 2018 and by December 2018 I started to have problems with the vehicle. Well I decided to take it back to the dealership just so they could give it a once over. Boy was I surprised when they informed me that the vehicle needed over $3000.00 worth of work. Of course, I was not only livid but floored that they would sell a repeat customer a lemon. Well let’s just say any customer a lemon. Current: I talked to the owner and the Used Car Sales General Manager who said Ms. Mayes we will look at the vehicle and get back to you. They had Simone (Service Professional) to give me a call to inform me that they would only fix some of the issues (less expensive ones) but still charge me $500.00. Well they have lost a great customer who by the way was not only coming back to buy a X6 as well as my finance was coming in to by the I8 BMW. My suggestion is if you are looking for a dealership who has respect and values their customers and won’t nickel and dime them steer clear of this place. On a good note they lost out on $178,300 and an additional $76,000 over $500.00.

Emily Russell

Very fast, courteous and nice guys. I highly recommend them to everyone who may need impeccable services on their vehicles!!!!

Raenita Thompson

I had a horrible experience. My car was in for service. After payment I went to receive my vehicle. After a delay I was accused of doing minor damage to my loaner vehicle. I tried to explain I didn’t do it and failed to check the vehicle before for I checked the vehicle out. Basically I was called a liar an told I wouldn’t be able to receive another loaner vehicle in the future. I was humiliated and felt disrespected. Not to mention the amount of money I’ve paid over the years. Yesterday I spent $1600. Before this occurred I was speaking to a salesman regarding purchasing a vehicle in the near future. Now I wouldn’t do so.

Aseen Amin

I've been coming to this dealership to have my 5 series serviced for some couple years now. Nick in the service department has been tremendous and he is very knowledgeable. Gives you the best advice for repairs and pricing is fair in my opinion. Great customer service overall!

Michelle L. Quinn

Walked up to the dealership, asked to test drive a car, and had the transaction complete within an hour, hour and a half. Easiest car-buying I ever did. Thanks! ETA: Terry was my salesperson, and he got the job done. I recommend peeps look him up

Ernst Coupet

Nick was very pleasant and effective, even with technical glitches experienced at the dealership

Michelle Davis

Finance manager, Kathy provides an illusion that she is for you, but God forbid you have an issue with a warranty. Her true colors show. Rude, unprofessional and should be provided a class for how to have crucial conversations with customers that have a quality issue. I was very disappointed. My first BMW and my treatment was good, until I inquired about cancelling my warranties. Never late on my payments. Too think...(I had a new tire from a different BMW dealer a few months before they serviced my car and then the tire magically became balled) I questioned the need for a warranty, that I could be reduced to a complainer that was broke and didn’t want to purchase new tires. Purchased my new tires elsewhere. Never go here, unless you enjoy being treated like you lack common sense and the ability to financially maintain your vehicle. Purchased all the warranties, may I add. BMW Orland Park is where you should take your business. Trust me on this.

kathy belinsky

An appointment for an oil change ended being almost 5 hours!!! At any point, if the service writer would not have said it will just be another 30 minutes, I would happily have gotten picked up and gone home to the crowd of people swimming in my pool. In other words, communicate honestly! I’m so disappointed in your service shop.

Terry Landgraf

Greatest place to purchase a car, I have done it 11 times. Tks Sven, Katherine, and the greatest car salesman Chris Hardaway. Need a car go see them.

MSI Inc

Fast Friendly Great Service. Thanks Nick

Bridgette Jasper

I always enjoy my BMW experience! Top of the line accommodations and excellent service advisors!!

Michael Cheek

Nice place to get my car serviced when I need to , I always get my car when promised.. always satisfied..

Adria Ward

This was my first visit since I purchased my vehicle (May 2019). Stephanie did a great job explaining I gotta the details of the visit....she asked if I had any questions..I didn’t...she stated if I had any questions...she would be more than happy to answer them . In addition, I commend BMW for the efficient manner in servicing my vehicle...thank you again for customer service excellence!!

Barbara Nguyen

Just drove my X3 home. I appreciated the transparency of the transaction of buying my vehicle. Antonio was very helpful in finding the exact configurations I wanted. Unlike other dealerships that I have encountered, the staff all worked very efficiently to get me a great price. I am extremely happy with my whole experience from start to finish!

Angelo Davenport

Charles Jones was my salesman. Very professional and down to earth. He provided me excellent service during my time there. I left with a beautiful X1 and good vibes. I appreciate your help with me searching for a reliable car. I reccomend Charles as your salesman in the near future. Thanks again sir.

wang Leon

This service department is a liar, they told me the car dash pad failure is not included in the warranty ！I need to pay 4000 to fix it. When I changed other BMW dealer service department, they told me this included in the warranty, I don't need to pay any fees!

Russ Ryazanov

came in to get some stuff for my mini cooper was greeted and helped to get what I needed happy customer

Stephen Scott

Great experience. Was able to get really great taste and Devin did phenomenal job. Highly recommend

Anita Tillery

Dan (Service Advisor) was extremely knowledgeable and helpful with my BMW’s mandatory services and especially when it came to working with my warranty company with repairs needed for the vehicle. He made sure i had a loaner vehicle in which I was not expecting due to me bringing my vehicle without an appointment. Love how courteous and helpful the entire staff is.... Brandon and Juan (Service Dept) went beyond anything I ever expected. Anita L

Tameka M

Neil @ BMW helped me with the purchase of my second BMW vehicle! All of the staff are very kind and helpful. There’s no pressure and they are very patient. Neil, I’m loving my new X3 M40i!! Thank you all greatly for your assistance.

Quick C5 Z

Had a pleasure working with Mike. He was very professional along with the rest of the staff. Buying process was easy and relatively fast. I highly recommend this dealership to family or friends.

Desmond Christie

Really awesome customer service, shoutout to Nick in service he goes above and beyond to help his clients.

Mike Lippo

Walked in to look at a used vehicle listed online. Chris the salesman was the only good part about the trip down here. I would say the experience was great but, I would be lying if I said it wasn't. We test drove the vehicle, noted the issues and repair work it would need. An offer was made and quickly shot down by the used car manager who was also named Chris. Well we didn't get the chance to make another offer, because Chris the used car manager called out from his office that "the car is wholesale price, take it or leave it. There are seven different exits". Chris the salesman looked uncomfortable and wouldn't maintain eye contact after we asked for clarification if what we heard was what we had just heard. But to treat someone on their first visit to your dealership in such an unprofessional manner is completely inexcusable. Especially coming from a "manager". If this is how you treat first time customers, then I'll happily take my business to another dealership that deserves it. I normally don't write reviews, however, in this case, the poor treatment and rude commentary were completely unnecessary and warranted this post. If Chris the used car "manager" can't handle being professional, then I suggest he should heed his own *advice* and use one of those seven different exits and find another profession where his attitude would be welcomed. We did not even get a chance to make another offer, or find a middle ground where we both could agree on since his attitude was "buy the car, or get out". The car needed a good bit of TLC, for the price and miles it was nowhere near worth what they were asking. Also, if you claim the vehicle passed a safety inspection the traction control should NOT be kicking in when its not supposed to, nor should it refuse to start after it was just running. We were told the vehicle was detailed, however the little bits of trash still in the trunk from the previous owner and the layer of dust on the dashboard and display cluster do not exactly scream "we had this just detailed". I don't think I could ever consider coming back here, or recommending this dealership.

Nicole Wells

I would like to give a special thanks to Dan for addressing my car needs. He is very professional and down to earth. I will do business with BMW Schererville

Lee Reeves

Nick Wilson in the service dept. Always makes my trip to BMW a good one. He's very professional and goes above and beyond to help.

Lee Pearson Jr

Arrived a few minutes early and they checked me in and gave me an estimate as when my X5 would be ready. Finished up 45 minutes early including a wash and shine.

Eric Xidis

I have been visiting BMW of Schererville for service since recently purchasing my car there. Nick, my service advisor has made me feel comfortable since day one while accommodating to my hectic schedule. I would recommend BMW of Schererville for both sales and service!!

kelly vincent

Great sales people, willing to work to make things happen. Thanks for a great experience and for staying late to do it

brandon stiglich

Excellent experience all the way around. Nick in the service department was extremely friendly and helpful. Much better than past experiences with Mercedes-Benz dealerships.

Bob Lowry

Experienced great customer service at BMW of Schererville. Exceed my expectations! Thank you Glenn for getting me into the perfect car!!

Jacqueline Richardson-Nelson

Excellent customer service experience given to me by Symone Minter. Very knowledgeable, courteous, attentive and professional.

lia dawson

In and out quick service department. Very courteous and efficient Lia Dawson

Otfried Ulbing

I work away from my home most of the time...as in, it’s a twelve hour drive to get there. I rely on my car and hence am very careful to ensure oil is changed regularly (Actually twice as often as allowed by BMW). Nick got me in and out with the oil change, an alignment (again, I’m somewhat of a stickler here. Why own a car that handles like a BMW and not take care of it?) and a wash in an hour and a half. I hardly had time to drink a cup of coffee! I was made to feel as if I were a long time customer even though this was my first time here. This is great customer service, thank you!

Phoenix

I have been to some of the local BMW dealers: Ziegler BMW of Orland Park, IL; Bill Jacob BMW of Naperville, IL. I always had an uneasy feeling at these dealerships. That is why I went to BMW of Schererville, and I am glad that I did. The service advisers are very friendly and personable. I told them the diagnosis the other dealership had given my vehicle. They confirmed the problem with their shop foreman (person-to-person with me). They then completed the same job the other dealership was going to do for $600.00 cheaper. I am very pleased with BMW of Schererville. They are trustworthy. I will go there for any future work or service to my vehicle.

Arnold Robinson

The BMW team here does an excellent job of inspecting and early diagnostic testing of your vehicle to provide an opportunity to fix things before they become catastrophic. The service reps are very friendly also.

Jeffrey ZOLLER

Made appointment for normal service. Requested loaner vehicle. Everything from start to finish was top notch. Appreciated follow up to make sure all went well. Person I worked with in Service Department ( Nick ) was great.

Rita Daniels

Professional atmosphere, awesome customer service.....the team is knowledgeable, courteous and the customer care experience is phenomenal.

Mary Sandifer

Nick was very professional let me know everything that was going on with my truck he offered me a loaner a couple of times but by me working two jobs I wasn't able to come and get it he let me know what my truck needed thanks Nick you are awesome

cori pierre-auguste

Quick to schedule and work was done quickly as well.

Angela Grimes

Totally satisfied!!!! Kathy F. was super duper patient with me. She showed compassion and listened to everything I wanted and needed. She was also understanding and respectful of my dollar. The other staff members were friendly as well. Glenn was also one who listened to detail and worked very hard to satisfy me. I did purchase a 2018 X1 and I love it, even though I loooooooved my old one, too. Kathy and Glenn are a dynamic duo! Kudos to them again. Another happy customer!!! Go see them and tell them I sent you!

Myran Windham

Great customer service. They were very personable.

Chris Kuykendoll

Great place and sell all kinds of cars not just B.M.W. If you come in ask for me.

S. H.

It's been quite a few times I have had a bad experience with only the service department for this particular location. Yesterday 06-28-2019 was by far the worse. I absolutely despise this location and at this time am deciding to leave this automobile company all together. In the future I advise this location to employ individuals who knows how to multitask in this type of environment and always treat every customers with the utmost respect and level of priority. I would never forget the 2 individuals whom need more training in those areas (service worker Joe & service worker Dan). I experienced 2 issues w/Joe. In 05-2015 Joe told me they were completely out of loaner vehicles but then gave a loaner to the very next customer which happened to be my friend's dad and only after I spoke up & my friend's dad told Joe that was very wrong of him, was I given a loaner vehicle which had been there the entire time. This was very deceitful. I went all the way to Tinley Park to purchase my next BMW to avoid being profiled at the Schererville location. However, I live 10mins away vs 50mins to Tinley Park so I decided to get service here yet again. 06-27-2019 I was transferred to 6 people Joe being #4 transferred me as well. When the call came back to Joe now #6, is when he decided to assist me. It took me 34 mins and 6 transfers to get assistance that only took 5mins 42sec. Joe did acknowledge the problem and apologized for both incidents but bc 2 problems occured w/him is the reason I believe he needs more training to avoid future apology occurrences. I also experienced 1 issue w/Dan on 06-28-2019 which was the most disturbing w/ no apology, no sence of urgency or priority. Arrived 1130am, texted Dan while waiting in the service lobby area (will copy and paste exact texts) Hi Sharica, this is Dan, your Service Advisor@BMW of Schererville. Should you need anything throughout your visit, please reply to this text Reply STOP if you do not wish to receive text messages. @1230pm "Hi Dan, I must make it to my Physical Therapy appointment at 2pm. Would you happen to have a time frame for my vehicle repair?" No reply instead Dan walked passed lobby and said "got your text and will speak w/Joe who just got out of a meeting," I replied ok thanks. @110pm went to Dan office, he was on the phone so I asked "Driver Dan" (unknown at the time)to please let "Service Dan" know I need to speak w/him but did not want to disrupt his phone call. W/Dan Still on the phone I decided to text a friendly reminder @130pm "Hello Dan it is now 130pm. I only have 30 mins to make it to my appointment. Could you provide me with vehicle information please" Dan reply: @137pm "I am on the phone I will runout there shortly and check with him" @140pm At this point, I took measures into my hands and Spoke w/ anyone employee that could assist me. Sales rep Chris and William quickly began to assist me. Needless to say I was 20mins late for a 2hr advance notice to Dan of my Physical Therapy appointment. @220pm I was dropped off by an extremely nice and polite gentleman, "Driver Dan." Lost 30 mins of PT time, due to "Service Dan" lack of customer assistance, urgency, or priority. @330pm Returned right after Physical Therapy and still did not even receive an apolgy from Dan. Instead Dan informed me that my vehicle need an $800 AC cord replaced that he had to order for Monday. I told him I will put down a deposit and he said no need. I took the repair estimate, given to me by Dan, to another BMW location today 06/29/2019 and they said he was deceiving me. I only needed a $120 AC sensor which was why I did not have to put down a deposit for what he claimed to have ordered I have proof of everything! Horrible Service/Untrustworthy Employee(s) at this BMW of Schererville Location

Robert Lange

Everyone was very understanding and courteous on my visit!!! They made it very comfortable!!! THANK YOU VERY MUCH!

Jackie Horst

Good experience with recalls, service person very polite!

Melissa Fisher

Service dept. is anything but service. Repeatedly had to call them when promised they would get back to us in about 1/2 hr. Never got a straight answer until finally had to go and get a loaner because my car was still not done. Got car back and "repairs" don't exist. Still having the same problem. Very disappointed.

Demetrio Ornelas

This is my first BMW vehicle, I bought it here and was not satisfied with the service the day I bought it. I thought maybe it was an exception. I was getting a bad battery fault and they tried to fix it by driving it around for 20 miles. I had to go back the next day because it wasn’t fixed. Totally unnecessary, they could just had replaced the battery when I bought the vehicle. My next experience happened more recently about a week ago when I took the vehicle in for it’s regular oil change service. I had an appointment for 11:00 am. I was a little early, about 10 minutes and was not attended to till 11:20 or so in my vehicle. Then I was told they generally wash out BMW’s when taken in for service but they could not do it this time. I said okay, fine, no problem just get me out of here quick because I have to make a trip to West Lafayette, Thinking to myself. The service person then said they were back washing cars and asked me if I still wanted mine washed. I said sure I was already there and the vehicle needed a wash. So after an hour and a half of waiting she comes back and hands me my keys and tells me my vehicle is ready. I go out there to look for my car and could not find it because I’m looking for a nicely washed vehicle. My car was not washed and I left and paged the service adviser what happened. She apologized and told me I could go back for a car wash whenever I wanted. This is a brand new vehicle 2018 with only 3,000 miles on it. Having something like this happen every time I’m at this dealership now seems to be common and not an exception. I’m used to owning nothing but Ford Vehicles and treated like royalty at there dealerships. As soon as I have some equity in this BMW I’m going to trade it in for a Ford or Lincoln. I gave it a try for BMW’sand will never buy new BMW again. The New Lincoln Aviator looks awesome and I know I will get real service in their Dealerships.

Raquel Salter

I travel from Hanover Park, IL to Schererville every time I need my car serviced due to their high level of customer service. Today I got there earlier and thought I would have to wait until my appointed service time. Once I arrived they took me earlier and I did not have to wait . Love Schererville BMW!!!!

Michelle Bennett

Dan was very helpful and knowledgeable.

Kristin Vaughn

First time I went to this location they didn’t know about my warranty. Which I’m sure they could’ve figured out , instead said I was going to have to pay for new breaks. I ended up having to drive all the way to the Elmhurst location. They handled everything for me . I made an appt for an oil change and everything went much better . I had a lady take care of me who was very nice and there were no problems with fees. So I guess it just depends who knows what there doing or not.

Lenora Pappas

Well going into look at a car I wasn’t sure what to expect, I didn’t have a lot of money to work with but I really needed a good car that I could rely on to get to work but would work with my budget

CATSI Share

Chris Hardaway did an excellent job taking care of me. For the first car I’ve bought in 11 years he made sure I enjoyed The experience and had my expectations exceeded

Damien Perry

The service was absolutely great Nick did an excellent job

Thomas Springfield

We just purchased a used 535d, and we've been strongly told that the key to owning a BMW is keeping up with the maintenance. So, we made an appointment to take the car in for it's first oil change. We didn't have a service adviser, but we ended up working with Dan. If you decide to service at BMW of Schererville, then we highly recommend Dan. We didn't work with anyone else, but I can tell you that Dan was extremely responsive, very helpful, really nice to our two little rambunctious boys, kept us informed of the progress, and even followed up to make sure everything was okay afterwards. As far as the car goes, it hasn't ran as nice as it does now, ever!

Don Stone

Great customer service but less than timely updates. My car was being serviced longer than I expected.

ninja Kids TV videos on tey

Everyone was wonderful, and I love my new BMW! Mike, Sven, and Kathy went above and beyond.

William Stenberg

Very professional at every level. Knowledgeable, efficient, thorough. My service advisor Simone went above and beyond. Work was completed in timely fashion. Very positive experience.

Nancy Latsoudis

The Schererville BMW dealership is the best! Nick was very professional and kept me informed on the status of my vehicle. The amenities in the service waiting area were very accommodating~

Ahmed Hammam

It might be that, as usual, I had the least performer Sales agent/client advisor; who was extremely proactive and responsive before I initiated the wire transfer from my bank. However, right after the bank confirmed the wire transfer will take a few days to process, she became unresponsive and was always “I am very sorry I am with another client and will have to call you back”, yet never calls back. Anyway, I proceeded with the deal and bought the vehicle (because by that time I had no choice but to do so, and I was really excited about the capabilities of the vehicle). When I received the vehicle (I bought the vehicle online from out-of-state) and noted the following: - 350 miles above the mileage I signed for in the paperwork package. - I was told the vehicle is equipped with CarPlay, yet when the vehicle arrived it wasn’t. And even though I went to another dealership who verified this vehicle not to have CarPlay. The client advisor still believed it had CarPlay and had her BMW Genius give me a call and try to troubleshoot the problem (who also confirmed that my vehicle isn’t CarPlay compatible). I am stating this only to show how unfamiliar the sales agent is with the product she was selling. - The car emergency braking and adaptive speed control aren’t functioning. When I spoke to the BMW Genius, he said that the vehicle should be equipped with both features and has advised me to go to the closest dealership, and have them inspect the vehicle at my own cost (a vehicle that I bought less than a week ago!) All in all, buying a COP vehicle I never expected it to be rated at 5.0 starts. But my main problem here is their client handling and communication skills! The manager is quite supportive though. Good Luck, Ahmed

Terri Grigson

Five star service, as always! Nick Wilson is my "go to " guy when I need service for my 3 Series. He goes above and beyond to give great and friendly customer service! I also want to give props to the mechanics! I have never had to take my car back because a problem wasn't resolved, and I always get it back in better shape than I have brought it in. I feel like they need recognition, too! BMW Schererville has a FANTASTIC service team!

Jerry Gordon

I was very appreciative of the service and attention to detail provided by Nick

Agya Nyame

Nick was my service advisor. He was helpful in ensuring that my car received the deserved attention. He followed up as promised in order for me to make the necessary decision. Overall, I am grateful to BMW of Schererville for the prompt and excellent work and Nick’s professionalism.

Pat Diaz Ordaz

I was very satisfied with my visit and Nick kept me well informed about the procedures preformed on my car. Thank you.

John Kallen

Last Fall I bought a used BMW 435 m sport Convertible from a Porsche dealer in St. Louis. I brought it to Schererville for its initial service. Nick was my service manager and he did a great job advising me about maintaining my vehicle. I appreciate the personal touch and friendly approach from ever I made contact with. Hopefully some day I can drive off with that 850 in the showroom.

wayne hogan

Unbelievable just like the cars. Ultimate Driving Machine meets the ultimate customer service Terry intrduced me to the manager and we took a test ride. If you are looking to step up to a better ride - you definitely should visit this place.

Brian Inglese

The service is always amazing and Nick and Jim are the best! Would not have anyone else work on our car.

Eric Ecklund

I had an issue with my ‘18 X5M, and a different dealership couldn’t fix the problem. Schererville BMW welcomed me in, addressed the concern, and are in the process of ordering backordered parts. Along with a great detail, the experience was absolutely what you’d expect from BMW.

Yalanda Comeaux

Service Advisor Nick was very accommodating and made every effort to see that service needs to my vehicle were met efficiently and timely. Thank you Nick for your professional service I appreciate it!

Merida Delarosa

Very fast service, thorough diagnostics, friendly and knowledgeable staff and crew. Their auto service prices aren't cheap, but they are reasonable and worth it. Highly recommend.

Shonda Hiller

I love my car ! Excellent customer service! !Everyone was so nice ! They made everything so quick and easy .

Henry Akin

Awesome dealership with friendly service team. Highly recommended!!

Jesse Taylor

Nick Wilson always provides outstanding service. He is the primary reason I bring my 2011 BMW X5 to the dealership. He is a great service advisor to work with.

Brett Reed

Neil and the team are great to work with. Purchased my leased 328 from them with ease. Both transactions were seamless. I highly recommend you start with Neil Rivera and he’ll help put you in the car you want for a good price.

Cary Wood

I hit a pot hole on the nearby interstate and was towed to the Schererville BMW dealer with 2 flat tires. My Chicagoland home is nearly an hour away. Dan Santangelo, Service Advisor, jumped in right away to see if he could quickly get me on my way. Unfortunately, they didn’t have my tires in stock. He put a loaner together and committed to getting it complete the following day. My requirements are pretty simple - commit something to me. Communicate with me. Live to the commitment. Dan did just that.

Kelsey Tisch

Bought my X5 here, they are a top quality dealership with excellent employees and a huge selection of gorgeous BMWs

Kevin Rodriguez

Stephanie was excellent. She kept me updated through out the whole process of my vehicle being there. Thanks for taking care of my concerns.

Nahum Neal

Symone is a great advisor and was very knowledgeable of my car's needs. She took the time to explain in detail which guided me in making the right decision. My service was done correctly and timely and my car is back on the road.

Kevin Engel

Client Advisor Kevin and Sales Manager Kathy were exceptional! They made our purchase not only easy but fun. They stayed past hours of operation to make sure we found the car we were looking for and Resident BMW Genius, Kevin, was right there to show us all the options the car offered. All around great car buying experience!

John Dorgan

Seriously, a great place with great people! They couldn't be more friendly or helpful. Most definitely recommend BMW of Schererville!

Philip Fox

I most admit that the dealership was impressive. They serviced my BMW and replaced damaged parts which cost me zero dollars. My initial feelings of the dealership were mixed. The porter lost my car keys and the overall experience wasn’t the greatest. However my last visit was 5 stars. The staff was very helpful and knowledgeable! ! Great job

Chad McCurdy

Stephanie did a nice job getting me in and out of service. Well done!

Tashia Davis

My experience at BMW Schereville was great. They are fast, efficient and friendly.

Jai M. Hayes

The staff was very professional and helped me determine what work I needed to have done. Shout out to Stephanie for her excellent customer service. She walked me through all of the work that I needed done and let me know what was imperative and what could wait. She was even willing to help me work on a budget for payment. The loner vehicle I got to drive was exquisite. Every person I came in contact with was professional and polite.

CiaaL Ciaa

By far the best BMW experience or even a car dealership experience ever. I got what I wanted. They did not try to up sale me to a car with more bells and whistles. I don’t like bells and whistles that are useless, and they respected that. They did not waste my time. No bait and switch. No unnecessary time spent in the dealership. The salesman Chris H. was very nice. The manager Sven was also very nice gentleman. The price on my new car was much better than what others were offering. Plus the other places would try to sell me a more expensive car. They did not! My trade in got a really good value. That was a plus. The place is clean and well appointed. The other staff are nice and helpful. I recommend this place wholeheartedly!

Larry Bright

Pleasant and courteous. Very nice and clean facility and my bill came in lower than the quote!

Tony S

Great service and price. Took longer than expected but the waiting room is nice.

DOHC Motors

The worst place I have ever been. Customer service zero. They are big liar , on the phone they told me that they have a car which I was looking for just to make me to get to their location and when I arrived they told me that they don’t have that specific car but we can give you something similar . So their purpose was to make me to get to their location and to try to give me something, who knows , maybe I could buy it ... No way ...

sandy gibson

That sales team was exceptional, informative and professional. I love my Vehicle.

Phyllis Schultz

Always feel well taken care of at BMW OF Sherrerrville.

Abduljalil ALRUMAIH

The people who work there are very nice

Mary Pat Brady

Everyone was friendly, kind , helpful and fun to work with

Denise Frey

Excellent service, in an emergency;offered the best deal! Joe Armstrong is their best Customer Service Manager!!

Jermaine Lewis

Dan in the service department did excellent job. Impressed with level of service and professionalism.

D Callahan

We are extremely happy with the professional service we have received each time we visit. Thank you.

Martha Walker

I went in to the service department right before they closed and they were not sure if they would be able to fit me in, however he wanted to check and make sure he could. I had a nail in my tire, and thought it would have been a easy fix. Unfortunately I could not get it patched up but Dan, my service advisor, told me they had a new tire in stock and could get me rolling right away. $340 later I had a new tire lol. But nevertheless the service was AMAZING!!!!! I had all three of my children with me and my son was screaming loud, Jamie or Julie, I forget her name only because I was trying to get my son to calm down, came over and held my 3 month old for me while I calmed my son down and put his coat on. And when it was time to put my 3 month old daughter in her car seat, she then held my 2 year old son and started to talk to him. That is OUT OF SIGHT CUSTOMER SERVICE. This was my first time here and most definitely would not be my last. Thank you guys so much!!!!!!!

Michael Hillsman

I always get great service with Nick.

Livin Life

Great customer service. Very impressed with the quality of service. Kudos to the porter who washed and detailed my car. Great job !

Leslie Pettibone

I had the best car buying experience of my life recently at BMW of Schererville! The staff here was top notch, they work as a team, which means you have not only one person assisting you, but an entire team of folks there to support you. They took the time to show me all the features of the car since this was the first BMW I've ever purchased. All around I had a FUN day getting to know these folks and driving home in my amazing new convertible. Thanks Adaline, Sven, Dan, William, and everyone who made this a great experience!

Greg W

Symone is a pleasure to deal with and customer service is always on point. Great place to have your BMW maintained.

Sheila Freeman

Our salesperson Chris Hardaway was as he has been during our 12 year purchases of BMW's , both thoughtful, professional and most of all he is not pushy. I am a thirty year customer of this dealership and always received top flight service. Hats off to Chris & his managers. Thanks for my gifts

Francee Toles

My Saleman was professional and knowledgeable. I left this place sometime ago very very unhappy but today I'm WELL please

Bronze Beauty Chicago

Symone & Joe are the absolute best Service Team at BMW. Both never disappoints. As a 3 time BMW owner I know the cost of driving in luxury means the maintenance can be a bit expensive but this teams always insured that my repairs/service are within necessity & reason. Very accommodating and they stand behind their work. Dream team if you add my salesman Chris. I’m a lifetime BMW owner as long as they stay in the service team!

David Miller

The work performed was fantastic as always, and promptly completed. My only complaint, I received a yearly oil change (it’s a weekend car), but I specifically requested the service interval minder not be reset, as it wasn’t prompting for a service yet. The minder was reset, now my service intervals on the car will not be accurate.

Mike George

I was very satisfied with my service. They went above and beyond to make my customer experience a great experience. I would recommend this dealership to anyone in the market for a BMW or needing any repairs done on their current car. Great cars and great service!

Jennifer Borzenski

Highly recommend. Nick was my service manager and kept me up to date the entire time I was there.

Kurt Barone

Nick is the best person I have ever worked with when it comes to my Autos. He is truly professional and always prompt!!! Second to none!!!

Dewey Morris

Nick is the best, always anticipating my needs as well as accommodating my schedule to ensure best service experience!

Eli Rosales

Nick was very professional and knowledgeable. Had airbags replaced took a little more than an hour. Good job thank you Nick.

alexander lopez

The sole reason I will continue to purchase BMW from Napleton is exemplary customer service. And the customer service is a reflection of leadership. Joe Armstrong is strong leader who leads by example and makes sure the job gets done to your satisfaction.

Eric Leonard

Always get amazing service from the service department here. Very welcoming and accommodating regardless of the reason for my visit. Nick always rocks the whole service visit, and Joe makes sure everything is taken care of. Definitely recommend BMW of Schererville for all of your needs.

William Moody

Hands down the best car shopping experience I have ever had. My salesperson Chris Hardaway was the best. The business manager Katharine Fioretti was also remarkable. If you're shopping for a vehicle I recommend BMW of Schererville.

Chris P

Top notch! Would go back anytime.

Abby S

Really helpful and friendly service department. My vehicle broke down on the highway and Symone helped me select a towing service over the phone and scheduled me in for a same-day service evaluation. My car was fixed by the next afternoon and had even been vacuumed inside. Great service and staff!

Treshannan Sellers

Nick is my service rep and he is always full of new information to share and always professional and friendly. He makes the experience of bringing my car in for service a warm one.

Paul Swanstrom

Always great, attentive service!

Anita Powe

Nick was the person that helped me in the service department and he was awesome. Thanks a lot.

Carmen Neighbors

Nick, in the service department, is absolutely amazing. I was new to this dealer and the first person that I met during the intake process was Nick. He welcomed me graciously and created an experience where I felt like more of a long awaited guest in someone's home than I did a customer at a car dealer. His communication on the issues and regular updates kept me informed at just the right pace. True to my experience with Nick and at the moment when I was already satisfied, he kicked it up a notch and helped me through a very frustrating issue with another dealer that (unfortunately) did not get resolved. However, Nick provided an atmosphere where I felt that things would be handled with care and understanding, and I was happy to do business with him. As long as I am a local resident I will always bring my car to this dealer for service and will recommend others that I know to do the same. I hope this dealer continues to see that an investment in its staff generates a good return on their investment.

Tara Sherman

The best service ever..salesman Charles and financial manager Bret helped me out tremendously! Even with my fair credit and reasonable down payment I left in the car of my choice (high quality)! Explained the entire process for me to understand Very happy, will definitely get my next car from them.

Georgia Mehas

Excellent Experience! Neil,William and his team are the best!

John Luchtman

Strange situation concerning a recall. Received several emails concerning a recall on my wife's BMW. Called gave the person the information requested set the date and time. Arrived to find out they did not have the part. The SA was very apologetic. It seems to me if I make the appointment with the Recall Dept. they would make sure they have or hold the part. Beyond that everything else was great. other work was accomplished.

Przemek Krzewski

Quick , proper and thoroughly executed service.

Janice Love

I would like to personally thank the team of Christopher Kuyendo, Charles Jones III, Bret Uphues, and William Laboy for their professionalism, patience and team work while I purchased my new BMWX1. I felt encouraged to make my purchase. Thank you!

Wendy Athens

Courteous, quick, they keep you informed every step of the way. Nice people to deal with.

Christopher Osan

Nick in service is an incredible advisor. He always gets my problems taken care of no matter what the issue. I very much enjoy working with him and couldn’t be happier with the service I receive.

D Morris

Past experience at other luxury dealerships left a sour taste in my mouth. I was uncertain walking into Schererville BMW. However I was met with Josh, a young veteran at sales. He made me feel welcome and explained pros and cons of vehicles. I really appreciated his enthusiasm as well. He wasn’t pushy and gave me time to decide what I wanted. I wasn’t sure I was going to purchase. However Josh and the staff of employees made my experience welcoming and I appreciate it and the excellent deal I got.

Uran Kyrgyz

I bought a Lexus Gx460 that was traded for a BMW. Terry was helping me the hole process. He was good in communication and made documents ready so that I won’t spend some time. He was professional and contacted afterwards if I am happy with my purchase.

rob mcnabb

I truly don’t feel the warmth of a staff that appreciates you. And I’ve heard two different things in two different visits, about my maintenance program.

John Zurisk

Chris and Sven were excellent to work with to get a great vehicle. A beautiful dealership, nice folks and I will be back. 5 STARS

Tom Froman

NIck Wilson was my service rep and he did a great job on making sure all the problems of my car were diagnosed correctly. He also worked hard at obtaining approval from third party warranty company to get the service completed. The car is running great again.

TheSkossis .

Amazing customer service! Nick Wilson is the best! Would highly recommend!

Steven Mitchuson

I requested my service through their web interface and in the notes asked for them to call me to discuss a crack in my windshield and to get it replaced. Didn't hear from anyone so I called in was told I'd get a callback with the price. During call back was told it wasn't in stock and they didnt have price, transferred to parts for price, asked if that included insulation, then was told to contact service for install price. Day of I did old change said maybe 1hr to 1hr30 mins they gave me a shuttle. I call at 11:30 for them to get me at 11:45. They said no problem wasnt picked up until 12:20 (I was like 7 mins drive away). Bill said old change coupon 89.00 but showed up with an 80.00 inspection fee. That was removed (they said they don't charge that even tho it was on the final bill to pay) car looked great when I picked it up, washed and vacuumed. I had to ask fro that because they said with coupon those services dont come with it. That's my story!

Beto Murillo

Extremely fast, courteous and diagnostic was extremely detailed but repair cost were very high - $137.88 for Vent Valve Kit replacemet - $755.84 for Oil Filter Housing Gasket. They also wanted $814 for new tires, for full synthetic oil change and $ for alignment - I'll go somewhere/anywhere else for a much lower price. I will only return if no one else can repair any future issue as was this case .

Joe Kartje

Very friendly and efficient. However I was disappointed that I had an appointment to have 2 recalls done for over a week and they did not have the parts for one of the recalls and told me I had to make an appointment to come back after the parts came in.

Jameson Linn

I will start off by saying that I work in the automotive business so I know how all of this works. I purchased a 2009 Z4 a couple days ago from this dealership. I was told it had been reconditioned and possibly would need a rear wheel bearing in 6-12 months. Driving the vehicle home on the interstate the vehicle was unbearably loud and I took it straight to mechanic. he said the vehicle was not even safe to drive and that the right rear wheel bearing would come off any second and I was lucky to get there without an accident occuring to me and my wife. Also coolant was leaking everywhere and needed to fix the leaking and $1,800 later it was solved engine was overheating and unsafe. when I asked the dealership about this the sales manager simply said the vehicle was sold as is and they do not care about the problems that were safety issues. BMW of Schererville does not take care of something that concerns the safety and well being of their customer. Do NOT buy a pre owned vehicle here BUYER BEWARE!!

Damian Frost

The only place I trust to take my car.

Iesha King

I just purchased a BMW x5 04/26/19 and im in love! My very first BMW!! Staff was very nice and welcoming! My purchasing process was very easy.

Barbara Sternberg

Friendly, fast, and efficient as always.

Denise Slevnik

Joe Armstrong is excellent ! Team is excellent as well. Wish they were in BMW attire. They would look professional. Image is also important.

AbdAllah Salaam

Good people that work with you. What's up Chris

Rhyan Yeakle

Charles was amazing help. He got everything I asked for in the car and more. Would highly recommend

Alberto Segura Jr

Level of service better than at another German luxury car rival. Well worth the drive from Chicago!

Christopher Bland

Went first thing Thursday morning. Nick was extremely polite and very helpful. Great experience.

Dave Citterman

Awesome dealership. They upgraded and rebuilt the facility last year and the place looks fantastic. Super professional. The service department is the best I've ever taken my BMW. I cannot say enough good things about the people here.

trevor berg

Worked with Charles Jones on a getting a vehicle. He was very outgoing and understanding of my needs. Left here within 1 hour with a vehicle that will keep my family save that doesn’t hurt my wallet. Highly recommended.

Lorrie Lindley

The Schererville BMW has mastered the customer service business, i bought my BMW at another dealer in Chicago where I live, but because of the professionalism of Mr. Nick Wilson, with car care services, and Mr. Christopher Kirkindahl with insite on BMW history, performance and strategy. This is my 2nd BMW , and number 3,4 and 5, will be purchased at your location, and I will refer others Ms. L. L. Lindley

Cheryl Rakoczy

This dealership has changed since I leased my last BMW. All new people in the service area. I liked the other ones better. They were more professional.

Ron U

My service advisor was Dan. He did a great job of communicating through our entire repair. From the time the diagnosis was made to when parts arrived to when the repair was completed Dan kept us apprised each step of the way. Will keep my service at Schererville BMW. Thanks.

Chemichone Rayburn

Great customer service!! Quality and service department are top notch !! Very informative staff about their products with no pressure tactics.

James Van Buren

People very friendly and helpful. No issues w/ the work. It took longer than originally promised (it was an oil change - on phone estimated 1-1.5 hours, I was there ~2 hours), but I'm speculating this is because it was Labor Day weekend.

Briana D

We bought a hyundai sonata here with no engine lights at time of purchase, drove nice. As soon as we left the lot the check engine light and oil light came on. Now it has a rough idle, a dragging sound on the driver’s side rear, and an evap and crank shaft code. It’s costing us so much money and we were told it was a nice, simple car and would be great for a work vehicle. Now we can’t even pass emissions. My boyfriend has missed 2 days of work because of this car they sold us for $3000 by the way. We are screwed because of this place.