Reviews of Basney BMW (Car Concessionaire)

Deb Stineback

Didn't have factory recall parts

Joy Pawlak

Basney BMW treats you like a guest! Their service department is great and if they have a vehicle available you can use it while they age working on your car.

Amrit Anand

Basney is thus far the best car dealership I have worked with in the last 20+ years. Their customer service is very professional and enriched with courtesy. They treat their clients with respect and ensure 1000% satisfaction before and after they leave the dealership. Keep up the high standards. Thanks!!!!

Tina Hack

This is second mazda we bought from basney mazda. First experience waa so great we went back and this time the experience was just as great. The staff was very helpful and knowledgeable. Loved our first mazda 3 and really live the mazda 3 cx we have now.

tummala naga venkatesh

Amazing people amazing deal

Debbie Pugia

It's always an excellent experience at Basney BMW. Everyone is polite, kind, and knowledgable. I feel listened to when I enter their building. It's a welcoming environment.

Rachel Henderson

I was extremely pleased with my recent purchase at Basney mazda. Everyone was very friendly and went out of their way to order me the exact car I wanted! Tom did a great job of making my first purchase of a brand new car fast and easy! He would email or call me with updates of when it should arrive and would always answer my questions right away. Shaun showed me how to work everything in my new car and took as much time as I needed to do so. Everyone at Basney was very friendly and attentive. I would definitely buy another car from them. The only problem is i haven’t gotten much done since getting my car because I never want to stop driving my new 2018 Mazda MX-5 Miata grand touring RF :)

Paget Whitney

I bought my car in for service and ended up getting a third party repair service involved. Who allows this to happen?? Basney!! It took 3 weeks to resolve my issue, about 2 1/2 longer than expect. Basney worked with my third party vendor and my results exceeded my expectations. To Dean my order writer and Howard the mechanic at Basney to the both of you a HUGE thanks!!! I picked the RIGHT BMW dealer for my service

Rhonda S

I just had to leave a review! The team at the body shop were amazing!! Ricky J went way above and beyond to help me with all concerns! My car had some rear end damage and the repairs were done perfectly! On top of that, they swept and wiped down the interior and thoroughly washed and wiped the outside. I took my car home cleaner then I brought it in. I will definitely go back and will tell everyone what a wonderful experience I had. Thank you!!

Alan Gunn

Everything went smoothly.

Eric Malapanes

Best dealer service I have come across. Knowledgeable, honest and fair. I drive an hour to them because I trust them to treat me right.

matthew stuch

THIS REVIEW IS FOR THE SERVICE DEPARTMENT ONLY. I had the service department give me a oil change during the summer of 2016. In Feb 2017 I got another oil change at a highly reputable local repair shop and they told me the last people to do my oil change tightened the filter too much and now my rear seal is blown out. I was able to put some Lucas stop leak in there to slow down the leaking but now I am stuck with a $1500-$2000 repair bill eventually. This just goes to show what type of mechanics they have there. They work on 6 figure German cars daily and cannot complete a simple oil change. I would like management or ownership to contact me regarding this for a peaceful resolution. UPDATE 2/28/17- I have reached out to a manager and I am hopeful for a resolution soon.

Prineet Ramakur

I have taken my BMW for service for couple of times now and everytime they have been top notch. Special shout out to my service advisor Greg Perz, he has always been very professional, friendly and really prompt in his communication. All my concerns were taken care of in a very timely manner. Would recommend this dealership to any BMW owner living close to the area, you wont be disappointed !

Elizabeth Aura McClintock

When we purchased a new car at Basney (July 2015), our salesman gave us information that we later found out was completely untrue. First, he told us that there were no improvements between the 2014 and 2015 models of the car we were considering. We had researched the 2015 model and knew it had the features we wanted. We took his word that the 2014 model was the same. We later found that there had been a very substantial change between models. Second, when considering the car we noticed it had no spare tire. We asked about this. We were told that it did not need a spare because it had run-flat tires. When I got a flat tire two months later, I discovered that it did not have run-flat tires. Since it also did not have a spare, I had to get it towed. We contacted Basney BMW about these concerns. They have opted to ignore us. The salesman lied about the car and now the dealership don't even have the decency to apologize.

gordon allen

Mr. Greg Perz makes the BMW service experience as enjoyable as possible. He has phenomenal people skills as well as impressive technical skills. He is a pleasure to work with.

Mark Konecki

Basney is the BEST dealership that we have ever had the pleasure of doing business with. The dealership staff is top-notch. Of course, driving a BMW is a FANTASTIC experience. If you are looking to buy a new or CPO BMW, look no further than Basney.

John D'Antonio

My car overheated today on I-80, about 20 miles from South Bend. I called and spoke with Dean and he suggested that I have the car towed in and they would look at it today and try to fix it if possible. When I arrived at 3:00 pm with my car, they quickly brought the car into the service bay and had their mechanic, Howard, waiting to work on it. He quickly diagnosed it as a failed water pump. Dean told me that their shop normally closes at 5:00pm but that he thought Howard could get it done by then (in 2 hours). I know that it is a fairly extensive job, and I was pessimistic that he could get it done by 5:00pm. But, sure enough, they had it ready and I was back on the road by 4:50pm, I was amazed! Thank you Dean, Greg, Howard and everyone else at Basney...you are great! Keep up the great work.

Robert Shemberger

Very expensive day! 70 month check up. 2012 xx35 I Greg was great! 38,800 miles

Rosean Wireman

The service department at Basney Imports were extremely polite, helpful and professional when I needed emergency service for my Mazda. They got my car in sooner than expected, notified me of the necessary repairs within hours, and had my very serious repairs completed within 2 days!!! I am completely and totally impressed with this dealership, and will continue to go there for everyday maintenance services and any other services needed. I highly recommend this place!! Thanks Basney Mazda!!!

Lisa

My vehicle had overheated due to a worn water pump and consequently disengaging belts. As I was left stranded on my way back to DC from Chicago, every single member of the Basney team (with VERY special mention to my service advisor Dean Wirth) treated me with empathy and dignity. Dean and my service technician Justin made sure I understood the nature and root cause of the breakdown, and given my circumstances being out of town, made my case a priority to get me back on the road and home. Basney BMW offers service today the way it used to be.

Jill Robinson Real Estate Agent 574-250-9980

Excellent place to take your BMW, Great Service. Greg is the BEST !

Dave Hammer

The employees at Basney BMW are the best in the business. Not only do they treat you like family, they are true professionals and are passionate about taking care of their customers in every department. I have purchased 22 BMW's from Basney BMW over the years, and I will continue to so in the future. Thank you Basney BMW you guys Rock!!!

Cole Krassow

I came in a month early on accident... they still took me in that day at the same time my schedule, even though they already had appointment.

Pete Sampson

Consistently happy with the service at Basney on my '07 BMW, which has maintained quality form through normal driving. Major kudos to the staff for updating the waiting room and carving out a place better suited to do work while you wait. Definitely enhances the experience to the point that you don't feel like you're burning time that could be better used to be productive. Staff overall is very friendly and professional.

Roberto Flores

Great service, thanks to Chad and Joe

John mckibbin

Brought in my 2006 BMW M6 to be serviced. The car has less than 50, 000 miles on it and the service department told me I need a new DSC unit costing $5000. BMW parts just fail for no reason as this car sits in my garage. Service manager compared my car (a $100, 000 car) to a BMW 3 series that he days never has anything wrong with his car after 200, 000 miles. Well good four you. I over paid and now they want me to buy a $5000 part that is a common failure... F that! BMW has no compassion they just want your money

Brad Clark

Basney Service is the best I have seen yet. I have no reservations in taking my new 2018 Mazda and leaving it in their hands, because I know it will be treated and serviced as professionally as it gets folks. You can count on them to get it done correctly, no question about it. It bears mentioning the 2018 I just referenced is my second new car purchase from Basney. The first was a 2015 Mazda, and I still take it to them for service if that tells you anything.

Rose Cameron

My car was stolen in the entire staff did such a great job of helping me transition into a new ride! Empathetic to my trauma, patient with the insurance company, Respectful of my budget and 100% wanting me to have the best I could get. Love love love my new car ,and even more, the team that made it happen.

David Quick

I had a great experience with the service department. They were more than helpful and went out of their way to help me through the issues with my car.

F & M Lars

GREAT service as always!!! Service dept does a fantastic job. Fair prices for the quality of work performed. Will always have work done here!!

Allan Westmaas

Good experience. Comfortable waiting area. Fixed something I didn't expect.

Mariah Calkins

I have been nothing but frustrated with this company. My 2007 Mini Cooper was leaking oil and the check engine light was on. Took the car in and they repaired everything that they said was wrong with it. The car ran well for a couple of weeks but started leaking again so I took it in when I had the extra money the next month and they said that it needed something different this time. It's puzzling to me that they would have missed so many things that were wrong with the car when they had a a few weeks prior. They fixed it and I got my car back. When I got my car back, the latch to the hood was broken and the hood could not be opened. Nobody informed me of this so I'm glad that I noticed it on my own. I called them and they did fix this for free but it shouldn't have happened in the first place. It is a few weeks later and my car still isn't running like it should and leaks occasionally. After spending 2,600 dollars and getting my valve cover gasket, spark plug tube seals, spark plugs, coils, thermostat, water pump, and a couple other things replaced, my car still doesn't run properly and I am currently looking into another place to take it. The staff is friendly to your face and I do like how they talk to their customers with respect but it's what's going on when I'm not there that I'm worried about. I do not recommend Basney BMW.

Michael Barney

My wife and I have had good experiences with Basney’s sales department, body shop and parts department but I would not recommend their service department.

Chad Hurley

Took my Mazda in for an oil change. Jake did a nice job and got me back in my car quickly.

Leigherica Jones

I went to my credit union to get pre-approved before I went in. Unbenounces to them I already had the money and I good idea of which vehicle I wanted. As soon as a wakes in a man the gray hair and a gray beard looked me up and down like I didn’t belong there. After a short and awkward pause he asked me half heartly what could he help me with! I don’t know if it was because I am Black or that I pulled up in a Chevy Cruze or both, but I had the funds! You never know what people have, and no one deserves to be treated like that! I wouldn’t have gone to a BMW dealership if I couldn’t afford one! Some on these sales people tend to forget that they aren’t selling anything unique. I can get a BMW anywhere!

christian Lopez

Went in a few months back to look for a Locking Lock Lug Nug safe key because I had lost the original one to my car. They didn’t have the size for my 328i so I waited and let time pass by and I called again yesterday only for the worker to have no idea what I was talking about and said they didn’t have them. I live about 45+ minutes for this dealership and it’s the only BMW dealership nearby so making a drive again all the way over there was the last thing I want to do AGAIN. I Told the guy over the phone I went in before already and all they did was check a bin to see if they have a 23 spine lock nug. Guy kept insisting they never carry that and I have to go to a BMW dealership. But you guys are a BMW dealership??? And I went in before once and you guys had them just not my size? You’re telling me you can’t check the bin to see if they finally got one for my size? You’ll make more progress with the internet than going all the way over there just to be overpriced.

Tom Brusstar

Basney BMW's service department took me at open of business without an appointment for an emergency repair (water pump and thermostat). I waited while they worked, and they had me out in less than 3 hours. Service advisor Greg was great, all the employees were friendly.

Peggy Niermeyer

I have always received the best service here! Very friendly, professional and the best service I have ever experienced buying and owning a car from a dealership.

Boss johnson

Great service. And customers are always welcomed. They had all the good snacks for my son. And coloring books too.

Jeffrey Bernel

Basney BMW has been my dealer of choice for over 20 years with over 15 vehicles purchased. Why? Love the cars. Sales and service are beyond five star experiences. First rate customer care. From Chris Egan's professional sales approach to Joe explaining BMW features and ease of making a service appointment. This is a great dealer. Buy your next auto from them. They treat you like family. Jim Basney is an excellent leader and owner.

Harvey Howells

Work was done quickly, correctly and at a fair price. Car was washed and ready to go when they said it would be. That is all I ever ask.

Ken Lundberg

First class operation. I am very pleased with the level of attention and responsiveness to my needs, questions, and requests. The quality of the loaner vehicle during the service was great. Dean and the rest of the Service crew made this visit an excellent experience and I'm really glad to know they're there to support.

Catherine Zuckert

The service was great! Timely and thorough. Dissatisfied with the first wash, they washed the car a second time.

Robert Allen

Excellent customer service The best car service experience I have ever had

Kristen Dockery

Basney BMW Mazda is an amazing dealership!! Not only was the staff professional and respectful but they truly listened to my interests/needs in looking for my next car! They provided me with several options, they were patient, and researched to find exactly what I was looking for within my budget. They were not pushy at all. After my first service visit, the staff got back to me right away to schedule a visit and were extremely accommodating! The service center staff is also very knowledgeable, professional, honest and fair in their quotes! I would recommend anyone to check them out as they are doing business the "right" way! It's always a good feeling to go into a dealership knowing they aren't out to take advantage of you!

Darah Regal

My experience was excellent. I will come here again for Mazda service. Everyone I had contact with was courteous and helpful.

Doris Crain

Excellent customer service. Fair prices.

Donna Tobias

They provide awesome top notch service. This is a top notch place to deal with.

Mary Zemansky

I live in the middle of two dealers, and there is no comparison to the Basney experience. They are efficient in scheduling, diagnosing and repairing. Their upgraded customer waiting area is incredibly comfortable. And Greg Perz has been patient and thorough in helping m to understand the workings of my amazing automobile. Cheers to you Basney!

Bill Fahey

We went in on a Saturday and it was chaotic at the dealer since they had some sort of special going on. We did get a sales person after a couple of minutes, he got the car we wanted to test drive and a couple of hours later we were driving off in our new Mazda. Tim, who sold us our car, was very pleasant to deal with. He was nice, answered our questions, knew his stuff about the car we were purchasing. We would definitely go back to Basney Imports for another vehicle.

Martin Hyde

Managment is extremely Unproffesional, suggest spending your money at a BMW dealership who employs people with class and the capability of doing their job. These are not people i want to be giving my money too.

Polya Baghelai

Great experience every time.

Brady sine

Always friendly and fast service, fixed my head gasket and it's worked great since!

Madalyn Mann

This was my first experience buying a car and Tyler Russell made this an awesome experience for me. He was attentive to my needs and was trying to help me find the right car to fit those needs. I drove from out of town even though my town had a Mazda dealership because I was treated to well at Basney Mazda. I ended up buying a Mazda CX-5 from Tyler and couldn't be happier! Everyone in the office treated me well and was helpful throughout my entire experience. They even stayed late to help me finish the sale so I could drive home my car that day.

Ashish Sharma

These Basney guys are awesome!! Especially Greg Perz in Service and Joe Norton in Sales. We had issues with Start/Stop in X3. Greg gave us a loaner and fixed without a hitch. Great service experience in a small town South Bend.

Kate Ward

What a great experience! Professional, polite, supportive and very kind. The little Mazda 3 "Sport" is lovely to drive. I really appreciated all the help and laughs. It was a good day for a new car.

Laura Grieneisen

Basney Mazda has been taking care of my car for 5 years. They have a good snack selection in the waiting room and, if the appointment will take awhile, a prompt shuttle service with a wonderful driver. On my last trip they said my front brake pads had to be replaced and rotors cleaned. When I picked the car up, Kenny said they ended up needing to replace the rotors but they didn't charge me extra.

Elizabeth McCue

Shawn, Tim, Chad, and the rest of the team did a great job making my experience smooth and pleasant. I started at another dealership (rhymes with lurley geep), and was overwhelmed by the high pressure and intimidation practices used to try and get me to commit. I’m glad Shawn convinced me to hold off and come see the comparable Mazdas in person before committing. I wanted to go new with a CX-5 at first, but decided to go with a 2016 CX-5 instead. Shawn did a great job helping me find the right fit for me in my budget. The finance process was much smoother here, and I was able to get a better rate on a used car than I was being offered for new ones elsewhere. I would recommend for anyone to stop by Basney before committing elsewhere.

Eric Deniger

Service Department was used for a routine checkup. They have an easy online scheduling system and quick turnaround. The coffee in the waiting room was actually really good. The car wash was also very good.

Art Wiers

I had very positive experience purchasing my I-3 at Basney BMW. Chad was an excellent salesman and the staff at this dealership are friendly and helpful.

Candy Jameson

Wonderful customer service. Our service advisor kept us informed, explained the issues. The car was ready as promised, plus the price was reasonable.

Katie Kieliszewski

All the guys in the shop were very considerate of me being a first time new car buyer, and listened to my wants and needs and stayed within the price limit I asked for. They helped with even the silliest questions I had and made it such a comfortable experience. Shawn was an A+ salesman, he made me feel like his only priority of the entire day, each time I had an appointment with him. Love Basney!

SEAN COHAN

Very efficient and competent service

Nick Lievore

Highly highly recommend Basney. They will go out of their was to make sure your experience is the best it can be. Routine service, recalls or maintenance/repairs I highly recommend them.

Donna Tieman

Quick service is a clean, comfortable setting. The staff were professional and efficient. THe service was performed to perfection.

Sean OHara

I am a 10+ year Basney Honda customer and was happy to find out the sales team was as good as those at the Honda store. I value sales reps that help provide the experience the buyer wants. Chris and Ken were really easy to work with and they even did onsite delivery of the vehicle which helped out my schedule. Recommend this store if your looking to go BMW but want good local people to deal with.

Cynthia Rotello

Larry and I have dealt with Basney since 1996 and have been very pleased with the service.We appreciate the service after the sale and that's what has brought us back for two more vehicles.

Jeffrey Ford

Not my best BMW experience. Compared to Chicago's Laurelton BMW these guys are less than friendly. Service is always backed up when I call, and frankly I just do not feel valued as a customer when I have gone here. Sorry guys but my money spends anywhere and it is obvious from your deportment you just do not want mine. Laurelton is 2 hours away and the experience (courtesy, professionalism, integrity and congenial happy staff) is such I will continue to make the trek.

Jason Jenkins

Always a great place to have a car serviced

Janet Webber

Thank goodness for Basney BMW auto service center. Driving back to Chicago from a weekend trip in Michigan, our X3 “died” when stopping for fuel. It was just before 5pm (eastern time) After a few local calls to mechanics, (all closing up for the day) we kept hearing “no one around here works on imports” really? We then called BasneyBMW, lucky for us it was only 4pm there. I spoke to Dean Wirth, one of the service managers. He assured us that they would look at our car first thing in the morning, ( even thought we didn’t have an appointment. ). We had the car towed from St. Joe to South Bend, then drove home in a rental car, with fingers crossed. By the following afternoon, Dean reported back that our car needed a starter motor, (our BMW X3 has over 100,000 m) but they had the part and would have it repaired by end of day. They even checked out the entire car, washed it and gave us a full report. Our bill was exactly as quoted and our car runs great. We couldn’t be more pleased with Dean and Basney BMW. Thanks again.

Darrell Reid

Didnt make it

William Hoerger

Once again, everything done on schedule on time. Also, the same courtesy and confidence I've come to expect

Tim Morrow

Every interaction with every part of the dealership was professional and white glove treatment. They have made our first BMW experience a true pleasure. It had been almost a week since we took possession and we still can't stop smiling. Thanks again; we'll be back!

Donna Morgan

I had an excellent experience servicing my X1! Everyone was very nice and helpful and the servicing was done in an hour and a half!

Jennifer S

Shawn was awesome in helping me buy my car. He answered all of the questions I had and even helped me set things up after buying it.

Curtis P

These guys are the real deal! From start to finish, a total class act! Everyone at Basney from Chris Egan, to both of the Chad's are super friendly, helpful, honest, funny and they beat the snot out of any Chicagoland dealer. No games and total honesty are rare in this industry but Basney BMW does both. Never tried to upsell, didn't try to hide any fees, just total transparency. After working out the details remotely, I took a train ride to South Bend and was in and out in less than 30 minutes. I have purchased a lot of cars and this was the easiest deal ever. I have to say that even including my train ride and the drive back I can almost guarantee that I still saved time versus the time it would have taken negotiating with the dealers in the Chicagoland area...and the train ride was pleasant to boot. Anyways, if you are within a day or two drive, I think it is well worth it to shop Basney BMW. You will not be disappointed with how you are treated. I am sure I will be a return customer too.

Martin Wong

Their service department is quite amazing! My car needed some work done under warranty and they were able to finish a very time consuming project within a day! They are incredibly friendly and helpful!

Landon Vargo

I had made an appointment over a week ago to get a new stretch belt on my AC unit so my AC would work. When I arrived for my appointment they had to see if they had the part. Then called another place to see if they had the part. They had to order the part, and it won't be in until Monday. Because I am out of town on business during the week I can't come back in until 2 weeks from today. So I made an appointment just to order a part? They had my make, model, and all the other information they needed over a week ago. Do you think someone can do their job and see if the part is going to be in stock prior to an APPOINTMENT over a week in advance shows up? I don't know maybe that is too hard for some people. Especially in the notes section tells you exactly what your going to want done. Pretty sure a 13 year old could figure that out. However, with no competition in the area I'm sure your used to being lazy and incompetent. For Future miss haps with this, I will purposely go to another town to get my BMW worked on. Even if I have to go to "Dreyer and Reinbolt" down in Indianapolis.

Earl Sargent

Excellent customer service. Have always been attentive and very customer satisfaction focused. Never have experienced anything less!! That's one reason I have continued to do business for many years.

Alexander BeMiller

Great service across the board! From the friendly non pushy salesmen up front to the wonderful service staff! Basney BMW is on par! Every time I've had to go in for service or any warranty issues, everyone has been friendly and the service is done promptly. Any questions that arose during a vehicle service were explained to me in great detail before any work had to be done. If you're in the market for a BMW I would definitely recommend checking out Basney!

Rufus Reviews

Botched work from the body shop. Car came back dusty and dirty. They forgot to tighten the clamp for the radiator hose. Also left wires off their clips so they were hanging loosely. One rubbed on the radiator fan. I scheduled it to come back. After 3 calls they were able to fit me in to fix issues. Basically came down to alignment and putting wires back on clips. Told me it would be a hour long. Currently been in waiting room for 3hrs. Wasted time. Oh well. Gave me plenty of time to write this review.

Bryan Caenepeel

Better than the BEST!!! Here you go---I had a small mechanical problem over the weekend with my car. I showed up without an appointment ( a bit inconsiderate on my part but I figured it was worth a try) and the service staff stopped what they were doing to take a look at the car. I was pleasantly greeted and waited in the lovely office at Basney for 25-30 minutes enjoying the free coffee and comfortable seating area. I was professionally greeted by 2 people during my wait to see if they could be of any additional assistance. The service manager informed me after 15 minutes that the car could be repaired and offered a complimentary loaner car if I needed to get back to work. I was not in a hurry so I declined the generous offers. Within 30 minutes, my car was repaired AND WASHED!!! For the past 25 years, I had previously bought all of my cars from another German auto dealer in town and I can tell you that the customer service at BASNEY is unbeatable! These people value your business!! I wouldn't go back to the other guys if they paid me!! Well done TEAM BASNEY!!

Luis Cetina

no call when my car was ready, no sticker for next available date, agent was busy to explain the result of the multi inspection, this is the first time I have witness bad service, it was always good considering other future options

Rob Hutt

Very professional, friendly and accommodating. A top notch service department. Fast and responsive- much like a BMW!!

Peter Kubiaczyk

Being there on Saturday during vacation season was my mistake. Busy, understaffed but still trying to make my experience as easy as possible. Took longer than expected but no regrets. Got certified Mazda and happy so far.

Mario Lopez

Above and beyond expectations. Staff was super friendly and Didn't even mind one bit me and my dad checking out the new i8 which was a cool experience for my dad . Grateful and will most definitely be making this my dealer of choice for years to come

Mindi Blosser

Absolutely the BEST service department! The service representatives, Greg and Jason, did an outstanding job communicating with us throughout the service our car required. We are more than satisfied with everything we have received from Basney BMW.

Jill Edson Membership

My wife and I experienced a mechanical problem while traveling and our GPS told us there was a BMW dealer 10 minutes away. We arrived at 8:30 AM and left at 6:30 PM. Everyone at the dealership was wonderful including Service, Parts, Support and Sales staff. We were supplied with a loaner car and toured Amish country while waiting. Best of all we feel that we were well served by the value of the service provided.

Jennifer Whitney

Had to take my car here for a factory recall, had them do a multi point inspection while I was there. They came up with over $300 worth of stuff that didn't really need fixed & totally missed things that did need fixed. Took it to another mechanic that came highly recommended... he showed me everything that was really wrong & the things they came up with that were fine.

Greg Perz

The service is top notch. I do work there and I must say it is the best dealer I worked for. Worked for BMW 34 years. Great benefits and family owned and they take good care of me. If I was a technician I would definitely check out this place. Service on my car was perfect.

D. Border

Brought my 325xi in for the airbag recall. They treated me great and I was in and out in a little over an hour. Great Job!

Gregory Arndt

Great communication throughout appointment. Kept us informed of issues and when work was completed. Great job!

Andrew Tkacs

Worked with Dean in service. He was very friendly and accommodating. He had my car picked up and dropped off the same day. Plus, it came back looking like new. I'm very pleased with him and Basney.

Leanne Brekke

Very good to work with. Even gave me a car to drive for the short time they had mine. I didn't have to sit and wait! Would definitely recommend them!

Kathleen Schrader

No pressure! Loved the experience. Also, love my new Z4!!

Jeanne DeRaimo

I have purchased over 25 new cars and my experience at Basney is by the far the BEST! I just bought a new BMW M850i from Denny Moss. Denny is THE best salesman I have encountered ever. I have very little free time and traveled from Chicago to South Bend because Basney had a color I liked. I was honest and detailed up front, told Denny what I needed and expected and BINGO, he delivered. The best part of the entire transaction was the professional manner (brief and direct) that was demonstrated by the Basney staff. Great showroom, relaxing lounge and nice treats. Thanks Denny. Jeanne DeRaimo

Kurt Schafer

Nobody offered to help

Peggy Switzer

While we were just there to get a second key for our 2013 Mazda 5 (recently purchased from another dealer, and which only came with one key!?) we had a pleasant first experience with Basney BMW Mazda. Our service person was pleasant and professional. He explained the process, and invited us to wait in the customer lounge, which was clean and comfortable--nice chairs, good snacks and drinks and a good selection of reading materials. The process of cutting and programming the key, plus the free car wash, was a good experience for us, and only took a little over an hour. Thanks for the good service.

Frugal Irish

The Basney BMW are nice and work performed is acceptable. Patrick Austin is superbly helpful. The scheduling of service is pathetic not because of Patrick , but because of the way that recalls are handled at the cost of timely delivery of service to owners that need repairs. Twice now in the last four months I have been told that service will need to be scheduled in two weeks because of the backlog of BMW recalls. Twice the car has had the check engine light on. I call and am told it will be two weeks. This is totally unacceptable. I probably will never buy a BMW again, even though it is a good car, because of the lousy servicing schedule. Again this is not Patrick’s fault he is s great person. It is because of a philosophy of putting new cars first and ones a few years old last. If I do not get check engine light fixed BMW will say I didn’t follow the schedule and I could have warranty problems. Yet when I call Basney BMW they cannot schedule car for repair because of recalls, thus dooming my car to have more problems or fail.. I am happy with car, happy with service when it is done, however am severely unhappy with how service is not provided in a timely manner.

philip monk

Were good experience with Basney BMW. Joe Norton is the most knowledgable adviser I have ever delt with. Every aspect of the process exceeded my expectations.

Greg Frushour

Excellent service work, warranty work with BMW parts. X3 runs like new since our visit to the mothership.

Cheesy Breadman

I like everyone there, but communication was sub par. Do not get me wrong, the work was great, but I was left out of the loop on parts being ordered and when I would be receiving my car. I also don't know if this is their fault, but no one can get my BMW to align correctly and no one seems to want to try.

John Albers

Tim, Dean, and Dean were an absolute pleasure to work with. Incredibly kind staff, buttoned up paperwork process, everything was done exactly how car buying should be. It’s rare to find a group so obsessed about the customer, and so knowledgeable about the product. I would definitely return to Basney for another vehicle.

Sean Meade

Not even sure where to begin. Bought a 650i Gran Coupé 30 days ago from an Audi dealer (lease trade in). Tires were new, only 24k when i bought it. After a few weeks of driving the parking sensor started to constantly beep. I brought it in to be looked at and asked for them to just look over the car to see if it's in good shape. It's a BMW, not a Hyundai, it should be kept nice. I also asked for it to be run through the car wash because I am trying to keep it in good shape. Apparently the valve stem had started to leak. It took them a week to diagnose and fix the parking sensor and they somehow broke the tire pressure sensor while they were fixing the valve stem. I figured since it took so long they would have the car ready when I picked it up. The car was outside, covered in snow. I had to sweep it off and got soaked on the way back to a meeting. Also, somehow they did 55 miles of "road testing" at 12 miles per gallon. Oh, and the back seat was folded down for some reason. No acceptable level of service provided. I was hoping to build a good relationship with the BMW dealership in the area. One that a friend said provided great service. I would've had a better experience at a Jiffy Lube.

Carol Leedy

I’ve been going to others for BMW Service, and while they were ok, I often felt disappointed when I picked my car up. Other service places weren’t able to reset the service computer, they often left the seats dirty etc. I decided to go to Basney for an oil change. I was surprised that the oil change was the same price, but the service exceeded my expectations. Check in and checkout is easy. The waiting area is clean with lots of coffee choices. Attention to detail is throughout the store, a monitor in the customer waiting room allows the guest to see the status of the car and when it’s finished. Bathrooms are spotless, guest service is helpful and respectful. I can’t think of a reason to go anywhere else.

David Bennett

Chad Hurley & Chad Klein were great to work with. Gave me a fair price on old car I needed to sell and treated me right to get into a 2018 X5. Even found an additional $2,500 rebate to apply after I'd agreed on deal!

Eric Leonard

As an enthusiast BMW owner, I perform a lot of my own maintenance, and the service/parts area at Basney is the best in the area. Their team is knowledgeable and professional when I am looking for specific parts, including recommending other items that may be required for the job. They even made sure that I could purchase my parts on Saturday when their service/parts department is closed. The front desk and sales team are friendly and accommodating, even when you're not there to buy a new or pre-owned vehicle. I strongly recommend Basney as your go-to for parts and service on any age of BMW vehicle, as well as purchasing your new or pre-owned Ultimate Driving Machine.

Julie S M

I brought my car to get an oil change (indicated by my car) and made an appointment. They were running behind. I offered to run errands and come back. My service guy said that wasn't necessary. After an hour I asked how much longer the oil change would be. He said they hadn't started on the car yet. Ugh. Very frustrating. 2hour experience hat should have been 30-45 min. Nice people. Not very organized, clearly. Be very specific and ask for less busy times if you need service.

Lizandra Costa

I brought my 2004 X5 For a diagnostic First they said the fuel pump need to be replaced, and a new battery. Over $1100 They replaced the fuel pump, I knew the battery was fine I got it new a couple months ago After they replaced the fuel pump Later, they said the starter has to be replace too, another$700 I took my car to another shop Neither the battery or the starter was bad It was a electrical problem Who knows if the the fuel pump was good too That's to bad they take advantage of people!

John Hoffmann

My 2015 BMW was in an accident in April of 2018. The damage involved replacing the right door skin and mirror, the right fender and repairing a vibration that I described to them in detail. I picked my car up just before closing on the day they said it would be ready [after 15 business days]. There were 7 [seven] major things wrong: the new mirror did not adjust at all, a windshield moulding piece was missing, the vibrations while turning remained, the automatic window control reacted crazily, there was an air leak around the window, the door did not close properly and the fender had a faint 8"X6" blue spot on the black paint! UNACCEPTABLE Next they had it for 5 1/2 business days to fix the above problems. They replaced the LEFT wheel bearing and made repairs to the mirror wiring harness [a new one was only available in Germany]. I got the car back to find the vibrations remained and a rubber boot for the wiring harness not reinstalled. Next, after I took the technician on a test drive, they replaced the RIGHT front wheel bearing. One more business day. WOW, I don't think i will be going back there again! Attention to detail is far from their strong suit. EXTREMELY DISAPPOINTED

longroll08 .

Very pleased with my new car purchase at Basney Mazda. The folks there are super friendly and really make you feel at home. I would highly recommend Basney BMW Mazda.

Christy Waterman

Very professional, friendly, and knowledgeable. There was no hassle, they were quick to get my car on their lot. I would highly recommend going to this dealer.

Tyler Russell

Bought my wifes 2014 Corolla from Basney Imports last year. Her infotainment screen began to not work but fortunately we bought the added warranty information during financing with their business manager Dean! The new screen and labor was fully covered under the provided warranty and we didn't have to pay a penny. Great experience!

Alexander Clayton

Awesome experience! Ken was super helpful and friendly. Highly recommend.

Ryan Arnt

Ken our salesman was very personable and professional. The dealership is new and nice, what you expect at BMW. I got a great car for a fair price. Check online for the best pricing, then ask for Ken to get the best deal.

Daniel Fuchs

I have been driving for more than 50 years. I have never had better service experience. All aspects were very professional. Great service manager!!

Cynthia Macwhorter

Always great - no problems!

Mg Didi

Greg does great job in BMW service. Thank you!

Sara Heuston

Total 5 star service. They were extremely professional and accommodating. They fix my Problem ASAP I thought it was something worse but they found just something simple. They totally Rock!

Connie Green

Over the years we’ve taken our BMW to Basney but only received the minimal of service. They act like they don’t care and don’t appreciate the customer. Despite this I called four days ago for a quote on a new windshield; was promised a call back but that never happened. I gave them only one star because you have to do at least that and at least they answered the phone. Heading to Kalamazoo for my BMW needs.

Pat Leavell

Typically when you walk onto a car lot in the South Bend/Mishawaka area and start browsing the cars, you will be approached by a rep asking if you need assistance within the first minute or two. Evidently you don't want our business. We arrived around 7pm (you are open until 8 on Thursdays) & were completely ignored. One of your reps finally got up from his desk at the front window, looked me in the face & never even stepped a foot near the door, let alone came out to help us. IF we come back & decide to give you another chance, I will remember that man's face & will not do business with him. If there was another Mazda dealer in the area, I wouldn't even consider coming back at all!

Tony Kendall

They issued me a nice car to drive until my car was serviced. when I got my car back they cleaned my car inside & out. they finished all the repairs that same day. my car is running great much better than before. the price was good & the service was great. I would highly recommend to take your car here to get it repaired or serviced great people to work with & very professional.

Felicia Brennan

Basney Mazda is a fantastic dealership! They were very respectful and not pushy at all. Tom Lapara was also very helpful, friendly, and quick to respond to our concerns and whatever we needed. I would definitely recommend this dealership.

Rolly Antonelli

I was never there

Joe DeConsola

Worst service ever. Quoted 7k for a $350.0 module through an Indy shop. Stay away. Total rip off.

Ella Wampler

Had my key within 24 hours & drove my car away, no issues. Friendly, helpful staff...they even delivered to my business so I didn't have to drive another hour to pick up.

craig brown

Great svc Dept. Car broke down a few days before we left for vacation so I had to take the car in. Kevin and his guys fixed the problem and a couple of other things that needed attention (with my approval). They worked with me on some of the cost plus worked with the extended warranty company to solve some other issues. Great job Basney

Thomas Harvey

Dear Friends, I found my recent trip to Basney BMW for service was exceptional. I went because my computer indicated an air pressure drop in one of my tires. Usually this means nothing more than a change in the weather. Not so this time. The Basney service men found a huge nail in the tire, removed it and repaired the tire, washed the car and had me sign for the work, but did not charge me. I was thanked for being a long time BMW driver. I am grateful. Best wishes, Tom Harvey

Laureen Johnson

Had an issue with a slow leak on my tire. They got me in quickly and fixed the hole; all in a short time.

Justin Hurtekant

Sale's staff was great. Very knowledgeable, very helpful, not pushy. Love the Mazda brand!

H R

A great experience with Basney Imports! Had an unbeatable price online and very fair dealer transaction fees. For my first time buying a car online and having it shipped, I am probably a little spoiled by this experience. Tyler helped us the entire time and was very attentive, respectful and friendly. I would highly recommend Basney Imports and Tyler!

Tyler Neely

Kind staff, professional service, hospitality, and free car wash. Nice first impression!

dave ferguson

good work fair price done on time

Brenda Baranski

Awesome customer service! Very knowledgeable sales person. Would recommend them to everybody.

tess. oh

Impeccable service. Efficient & well managed. Professional, courteous & friendly. One of my best automotive service experiences.

Mark Herriman

This was my first luxury brand purchase and it was an excellent experience. I found my salesman, Joe Norton, very knowledgeable, pleasant, unassuming, accommodating, and straight talking. Essentially, he let the car sell itself (which it did very easily - LOVE my car). There is an ugly review from a few years back on here, but I will tell you that my experience was nothing but positive. Basney was competing with a 100 mile radius of BMW dealers via online searches and they were very competitive price wise. After the sale, I have asked several questions of Joe as well as asked for a few modifications in how the plate and insurance would be handled and I received the same excellent service even though they already had a signed contract. I will continue to consider Basney first in future purchases as well as service (which I cannot comment on yet) as a result of this first experience! Thanks Basney (Joe)!

Xenobia Johnson

Overall the experience was great. My car looks amazing, and they returned it to me washed and clean inside and out. Customer service is great too. I scheduled Enterprise to pick me up 15 minutes after drop off, because I didn't know how long it would take. I had to wait at the shop, until one of the employees saw me waiting, and called them for me to have them come pick me up sooner so I didn't have to wait any longer.

Sidney Blanchet

I totally love this dealership. After 20 years and three 3 series Basney is like family--from the guys who wash the cars to the owner. This is the Midwest with real people who are not pretentious. That doesn't mean, however, they aren't highly professional. They are top of the line---always learning and moving with the times including enduring a disruptive building renovation in order to make their service even better---if such a thing is possible. I have been to a number of BMW dealerships across the country---in Connecticut, Massachusetts, Michigan and New Mexico. They are all called to a high standard but Basney is my favorite. It's home.

Leah Wellman

Very friendly and accommodating staff. My pre-booked appointment started promptly when it was scheduled / I arrived. The waiting area is top of the line, the service was spectacular, and this is a place I would definitely recommend! Thanks!!

Terri Tomicki

I had codes appear on my dash on/off for approx. one month. It just so happened that they appeared recently when I was near Basney. I left the car running and Kevin was able to squeeze me in. While I waited he also mentioned that there was a recall. They were able to fix both problems that afternoon. Excellent customer service!

Erik Richmond

Very courteous and quick with service.

Rachel Miro

Easiest and most efficient transaction there could be. No trickery. They really want to get you the best deal. Worked with Tom and he was lovely. All of the employees I interacted with were friendly and knowledgable. They also spent a lot of time helping me learn the features of my new car. Very impressed!

Elizabeth Camp

I had to come in for a recall. The waiting room was quite nice and everyone who spoke with me was kind. It was a very good experience!

Ruben de Jesus Medina

AWESOME! First time buying a new car and the process was totally awesome from start to finish. Very professional and friendly staff. Highly recommended! Ask for Tim Farrell, he is great!

Greg Doyle

Basney customer service is top notch from Sales to Service!! Highly recommend them!! Best place in town to buy a car and you can count on your sales and service rep being there in future years to purchase your next car! That says a lot about a dealership!

Alexander Gastevich

I live in Chicago and was with family in Michigan for the 4th of July when my run flat blew on my 640i Gran Coupe. No one in the area had a replacement tire for my car except Basney BMW. Jason got me set up with a new tire in a few hours and I was back on the road. Much appreciated!

Donny Ritsema

The Service Department at Basney BMW & Mazda has wonderful staff and are great to work with. I was very pleased with the customer service experience.

Robert Douglass

Everyone is great!

David Schwier

Barney always does whatever it takes to make my experience great. Been going there for over 20 years and have yet to be disappointed.

Andy Wysong

Took our Honda Pilot to their body shop and they went above and beyond to make sure I was satisfied

robert medina

Great place Tim the manager is very professional and made me feel very important. Thanks!!

Tina Mahurin

I am in sales and my BMW broke down in Nappanee Indiana and I had it towed to this dealership. They were so extremely helpful in my phone calls while broken down and even gave guidance to the tow truck driver on some issues I was having with the car. They welcomed me when I arrived and got everything squared away immediately, and arranged for Enterprise to pick me up for my rental car. I highly recommend them!

Susan Snyder

DENNY MOSS is the absolute BEST! He consistently looks out for our best interest and facilitates great service in every way. From Diana/ Ashley as receptionists extraordinaire, to Nicholas/ Taylor and the rest of the Saturday morning crew ... YOU-ALL ROCK

fyakym .

The sales people took wonderful care of my need, and they went above and beyond their call of duty. I was so impressed by the help there, and I would refer many people to them!

Solomon Danso

Thanks Dean for the quick order of my part from Germany and for alwsys maintaining a professional communication.

Kylie Tedder

Excellent experience! Chad Klein showed exceptional professionalism and made it a customer oriented process. We will continue bringing our business to Basney BMW!

Mechelle Dosmann

Very friendly and helpful service.

Willie Leahey

excellent fast service