Reviews of Audi Indianapolis (Car Concessionaire)

Josie Butts

My entire 5 star review begins and ends with Donnie Jones. From the minute we walked in and looked around he was full of knowledge. We left went and had lunch looked at other dealerships . We came back to Audi... I love the Q3.... that’s what I came back for , but also because of the great salesman Donnie was. We did the deal that evening and he stayed well passed closing time to go over features on my new ride!! Great job and thank you so much

Kathleen Ross

Really exceptional service. Was on a business trip from Chicago and got a flat. Called Audi, then the dealer as I needed to replace the tire for the return trip. Trey made it seamless and went out of his way on several things. If I lived within 50 miles of this Audi dealer, I would make the trip because they are worth it. Maybe even 75 miles. And they weren’t jerks because I am a woman. Extra points for that. Seriously.

Jan Carroll

Great service and friendly staff. Service advisor Andrew Fier was wonderful. He kept me informed about the status of the work, and got my approval before any additional work was done (just as it should be).

Michael McCrory

My service experience through two vehicles and 12 years has been outstanding. I’ve had the same primary service coordinator through most if not all of that time. Andrew Fier is a star, unrivaled in all my 30-plus years of car ownership. I could not be happier.

Chris X

Just went to look at some used cars and was treated very poorly. There were cars advertised on their site that I said I'd like to see. One they said was being driven and maybe purchased. I saw it on the way in and looked out and could see it when they told me it wasn't there. The other one I was interested, which was again on their site for sale with a price and everything, they assured me I didn't want bc it had an oil leak. I said I'd still like to see it. They went to "check on it" then came back 2 minutes later to tell me it wasn't being sold and they we going to take it to auction. I've never had any other dealings with them. I had cash ready to purchase and they, what feels like, refused to allow me to see the cars I wanted to see.

G LC

Lack of communication and following through in the service department, needs improvement. This has happened to us on several occasions and find it necessary to post publicly this last visit. Here's to hoping for improvement otherwise taking our business elsewhere!

John Waters

From the drive in and the handling of my Audi repair, to receiving a loaner car, and the total experience, Andrew Fier and colleagues are simply amazing. I know I could save a little money at other locations but the personal and professional service actually makes me feel like family. Well done Tom Wood Audi! (And this is now going on for 10 years as a customer)

John Coy

Buying experience was informative and very low pressure. Enjoyed the whole process. We had a couple of items we wanted added to the vehicle that we had to come back for and the service department was great. Overall fantastic experience

Ron Puszynski

Ever try to get a fast replacement for a hard-to-find tire? That's the spot I was in, with a flat on my Audi Q7, and new tires not available at dealers close by. I needed to get back on the road to Chicago, 3 1/2 hours away, and at 3:30 in the afternoon. Calling Audi Indianapolis I found out that I had, thankfully, a run-flat tire and could make it the 33 miles to their dealership. I can't imagine a better experience. Andrew Fier was waiting for me on my arrival (they closed at 6). He checked all the tires to be sure I would be riding safely, and I ended up with two new ones. He was polite, accommodating, professional, and knowledgeable and a credit to his employer--I would like to see folks like him at the Chicago area Audi dealerships! Plus, while the car was getting squeaked into the last spot in the mechanic's schedule, Andrew got us a loaner so we could enjoy some Nashville hot chicken. Excellent experience all around.

Jeff Owens

Great vehicles, great delivery, great service! Nobody does it better than Josh Sides.

Charles Finney

I've always been treated very good at the Audi Dealership..the service is excellent and everyone is glad to help..they the technicians and staff are very knowledgeable in finding out what problems your car is having..Tom Wood Audi is the best ..thank you

Stacy Meinecke

No one in service picks up the phone. I mean never. 9 calls to get a live person. Makes me wonder why I buy an expensive car. Same with Land Rover service which is also Tom wood. Need to hire people to answer phone and improve the experience. Lacking for high end dealership at both Audi and Land Rover

Robert Bowser

Mike S in the service department goes above and beyond every time I have been there. Very professional and efficient.

Ladonna Grace

Audi always takes excellent care of my car, and the customer service is exceptional.

Rhonda Riley

The service was kinda fast,,, (pretty decent) by the time I checked the cars in the show room,,,, and sat down to take a breath,,, they were coming to tell me my vehicle was ready,,,

Rob B

Very satisfied with the sales team Greg was very helpful and trustworthy. Great experience.

Kim Kimbler

My service experience was quick and my service representative was very detailed. Sometimes you buy a vehicle for performance, but service is actually just as important. Audi is perfection!

CC D

I purchased a second hand used car from Bruce Peterson at Tom Wood Audi. Bruce had car clean and dry for me to look at upon arrival. Some dealers will hide scratches by showing a wet car, but this car was clean and dry so I could see what I was buying. He was totally prepaired for my arrival and had a nice preplaned test drive so I could tell how smooth the car rode. He also informed me of documentation fees at the time that we agreed on a price. Some dealers will agree to a price and then when you get in the buisness office you notice that the price is not what you agreed to pay. At my age, I’ve purchased too many new and used cars to count and most experiences were more of a test of my patient than pleasurable experience. Buying the car from Bruce was a pleasurable experience and I would recommend Bruce and Tom Wood Audi as a good place to buy a car. Now that I think about it, my first new car purchase was from Tom Wood Toyota back in 1985 and it was also a pleasurable experience as well.

Kirk Hockney

Quick service on an emergency repair. Towed car in and was repaired by noon. Convenient link for Uber pickup, Dealer paid. Tire price great.

Greg Estell

Quick service, supporting warranty work promptly when I’d missed appointment. Assumed I’d need to reschedule, but service department was able to accommodate. Much appreciated.

cindi koplow

My service associate Chris took great care of my service call! He had the rental car taken care of and was very helpful in determining my future service plan.

Angie Ward

WORST CUSTOMER SERVICE EXPERIENCE EVER. I had a scheduled appointment for a service that I was told would take no more than 30 minutes. 90 minutes later and significantly crunched for time with a pending flight, the staff were unsympathetic and actually talked back to me when I politely expressed my frustration. Then the car would not start. No one offered solutions or seemed to care about my experience or my dwindling time window. SO disappointing for a luxury brand like Audi. Worst. Ever.

Danna DeJarnett

Excellent selections of new and used vehicles. We experienced an amazing level of service and professionalism - so much so that we purchased two vehicles instead of one. Thanks Rod Ingalls, Joe LeBlanc and Neil for all your help.

carla williams

I decided to go with Tom Wood Audi because it's your specialty. I never considered customer service would an issue ,because you work with luxury cars. The first issue that I encountered was no one was willing to give me timeline, or share knowledge about the process. Every issue that I had Tom Wood Audi reps referred to the loaner car; as if I should be thankful and content(it's not my car so why would I be). My car just sat around for a whole week before the extended warranty company was even contacted. I had to ask Troy my service manager if he even contact the warranty company. It took one week for Audi and the warranty department to collaborate and agree...... So understandable (but this is now week two for me). Any and every updated information about my vehicle was only received because I had inquired. So then there was waiting on parts, which I found to be hilariously awkward, because they also sale parts. But in the back of my mind, I couldn't help but think this is only a 4 to 6 hour job, how much time do they really need. Troy blamed the warranty company as if he didn't have any part in it or there was no way he could have made things better . The mechanic took at least three non-consecutive apparently unplanned days off during this 18 day process. So I did with every frustrated customer would do.. called Caleb (advisory manager). Sweetest understanding tone, he understood my frustration and said that I would be a priority. My car will be one of the first cars to be fixed. I said okay I just want my car...I felt as if he understood but I'm still waiting on my car.

Lameck Gadd

My service tech was Andrew Fier and he's absolutely amazing. He goes above and beyond what I expected, very knowledgeable and a pleasure to deal with. I will definitely be back in the future.

Melissa Osha

Great service and never a problem getting a loaner vehicle.

Jonathan Hargrave

I don't give 5 stars lightly I worked with Justin Locke he was very professional and kind to my family helped us with options and paid close attention to us. I was buying a used car that was not an Audi and he helped us as if we were purchasing the most expensive unit. When im in the market again I won't hesitate to look up Justin and the beautiful dealership. They put a great warranty on my used car and made sure we were satisfied. Thanks Justin and team

Shelly Shafer Cates

Former BMW & Acura owner.....made the switch and happy with my Q5. Greg was great!

Uwe Banaschak

Great Job. Keep doing what you are doing.

Jeff Jeske

Completely painless process due to a fantastic team of knowledgeable professionals with a mission to make customers smile! My purchase was made remotely using email and one phone call. I used their recommended car delivery service which also was 5 star. I recommend working with Rob as he was friendly, honest, responsive and genuine. A+++

david bayless

I have to downgrade the review. Ordered a new key, they never did call when it came in. You would think when a part comes in they would let you know. They never explained what the process was which was waiting 45 minutes to take in the shop for programming. Found that their programming cost was 100 dollars and Audi of Lafayette was 60 dollars. Took 15 minutes. I give them 2 stars and won't be going back.

Michael

Service rep was pleasant and helpful and work was complete quickly.

Debbie Austin

Have always had good and timely service from Audi Indianapolis, until my last service in March 2019. I had my car towed there for a broken water pump. It was an unplanned visit, but it seems that as the only Audi dealer in this area, they should be prepared for emergency fixes. Not so. It took them 4 days to get to my car, and although I asked repeatedly, I was not offered a loaner vehicle till the 3rd day, at which point it was easier for me to just wait one more day than ask someone to take me to get it. The costs are always top of range for repairs and service, but I have continued to use them, since my car had very few issues. Even so, over $900 for LABOR alone for this repair, seems shocking! When I asked the service agent why a water pump on a high end vehicle would break at 70k miles, I was told to ‘consider spending another few thousand dollars for an extended warranty’. In the future, we will investigate other Indy-area service options.

Cheri Driskell

The service in the recall was quick and punctual. My car was not washed like it usually is. One of my tires was low and the indicator late came on on my drive home. We had to replace the tire. I’m not sure if that is something that is checked during service

Josmon George

Very good service team. Caleb is a great service manager and this time worked with Mike and he was really good.

Reese Coverdale

I had a great experience working with Vu! Everything was fixed quickly and covered by the warranty. I’ll definitely be back!

Martin Wessler

Chris W. and the Audi service department do a fantastic job of servicing my A7 TDI! He always has a loaner car for me and communication is awesome. I highly recommend Chris for your service needs.

Ron carpenter

I want to thank Audi first and foremost for designing such a vehicle that accommodates my style and usage its awesome. Secondly I would like to thank Josh for helping find the vehicle with all the specifics that I truly wanted, he was very open and honest with providing me with the vehicle performance as well as all the intriguing items this vehicle offers especially the "advanced sound system " I'm very pleased with my purchase through "Audi Indianapolis " thank you Josh " I will recommend you as a salesperson for future audi customers.

Rory Underwood

Service manager was excellent. - made sure everything was completed timely and communicated via text when complete. Car was cleaned before returned.

Sebastian Z

It may be one sales representative and not a whole brand, however I’m just going to stick with competing brands due to very poor sales experience here. I was very disappointed by an email conversation with Greg Pirinelli, where he became condescending and rude. This was after I test drove a Prestige Q7. I told him about a BMW X3 I just bought and somehow he thought I’m not in the market anymore for the Q7 we were discussing about. After I clarified that the Q7 would have been a separate purchase and talking about the X3 was just to illustrate the BMW offers, he basically just replied with a condescending email telling me to be sure to let him know if I’ll want his services in the future. After I told him that I don’t appreciate the condescending tone, there was no reply from him and no apology. Sadly, I had another bad experience with an Audi dealership in NJ, so I think it may be Audi too. I recommend Dreyer Reynbold (BMW) and although I didn’t buy yet from them, also Worldwide Motors have been good (Mercedes). I actually had positive experiences with BMW and Mercedes dealerships elsewhere. I also had a positive experience with Penske Honda.

Angela Alney

Chris made a difficult process very easy. I appreciate his help!

Derek Singer

I have always had good experiences with service here overall. This Saturday must have had someone call in sick or over booked as I waited a fair amount of time for a basic oil change. I expected to wait but not as long. I had scheduled an appointment and arrived on time. I didn’t leave for more than two hours after. The staff was apologetic and I know they did their best to get me through as quickly as they could. I don’t expect a 15 minute “lube” experience but an hour or less would have been closer to expectations.

Daniel Hofman

Friendly and helpful visit. Stopped by with questions about my used 2005 Audi and they were happy to help.

Michele

I picked my car out online. Went to the Audi showroom and Todd, our salesperson, greeted us. Car buying is never pleasant. But, the end result is always worth it! Everyone was great in every step of the process! They had the exact car I had built online and I feel I paid a fair price for it. Couldn’t be more happy with our car, or the purchase experience at Tom Wood Audi!

Black S

This Audi dealership seems to take care their customers better than some, especially if you are requiring a service on your car. Ask for Chris Wisnieski, in my experience he’s always giving his best with no spare. Don’t hesitate to ask for his help especially when other starts giving you a “whatever” service. I’d give a 5 star if everyone treats their customers like Chris. Just like any dealers, nothing is prefect, there’s always something, as long as they always try to correct the mistakes and strive to doing better and better, that’s all needed to keep their long live customers to stay and spread the word of mouth to others, to always come to them for their car need, and perhaps they’ll get tho future cars from them again.

Michael & Janet Harper

Went in for a 95K service. Had requested a loaner car because we had been told on last visit would need brakes and rotors. When we went back 4 hours later, we were pleasantly surprised to find brakes & rotors did not need replacing and were likely good for another 10-15K! Very pleased that re-assessment was done prior to just pushing forward with the replacement. It was a pleasure to work with Derrick.

Anand Retharekar

My car battery died unexpectedly. I called up and scheduled emergency maintenance at 4 pm. By and team did a great job replacing it ASAP and released my car same day by 5 pm

Chancellor Stovall

Thanks for giving my vehicle the attention and professional service it needs

Earlene Wheeler

I was met immediately upon arriving. My agent listened to my needs and escorted me to the lounge which was well stocked and comfortable. Since the repair required keeping the car overnight a loaner vehicle was supplied. Upon returning the next day l learned that all of the work was covered by warranty my bill was zero. The courtesy and service is...as always very good.

DENNIS JONES

It was great, Darreck was both knowledgeable and courteous. The fact that nothing else had to be fixed felt good as well.

Mike Leming

The service team does an awesome job.... always keeping me updated and giving me a loaner to drive. Chris is not just a service tech for cars but a friend.

Juan Flores

Just arriving to Indianapolis I hit a large pothole resulting in 2 flat tires. Audi roadside assistance took care of towing to the dealer and Chris went above his obligations to get the right tires replaced, car inspected for damaged and wheel alignment to specs. It took a few days to get the new tires in but they help me with a rental so I can continue with my work and family obligations. With good service like that I am confident recommending this dealer and Chris.

Eric Wymer

My first Audi was a TT which i drove off the showroom floor in the summer of 1999 (a 2000 model). It was a blast to drive right up until i was broadsided by a Chevy in the fall of 2003. In the interim my family had grown, so I switched to a Lexus GX470. A faithful commuter, family and sports outing vehicle with the absolute best service department. So good I drove it a remarkable 13 1/2 years before passing it along to my oldest kid. But my fond Audi memories and the allure of returning to a car - along with the beautiful design of the Audi A6 - drew me back. I love driving my Audi A6 - it is consistently responsive, quiet, fun. The buying experience was easy and efficient. Then the first oil change rolled around, and I missed my Lexus. Since I live and work about an hour away from Lexus (and Audi dealerships - they are adjacent and owned by the same company) they aways picked it up and left a loaner. Full priced service, but absolutely worth it. Audi said “sorry, buddy, make the drive.” So I scheduled a Friday afternoon for an oil change. Glad I brought a computer to use their free WiFi because it was 4 hours before they told me it was done. An hour there, an hour back and that is 6 hours of prime time for an oil change. Ouch. I had little choice but to use a great local mechanic for the next couple oil changes. 2 manufacturer recalls were waiting then the check engine light came on, telling me it was time for a trek to the Audi service department. They could arrange a loaner if I could wait 3 1/2 weeks, so I waited. The day arrived and traffic from road construction conspired to make it an 80 minute journey. I made it with all of 10 minutes to spare and slid into the service representative’s guest space. “We are out of loaners - do you want an Uber or a ride on our shuttle?” Not excited about the alternative after a 3 1/2 weeks wait, but I said sure to either and reminded him I just spent 1 hour and 20 minutes getting there so my ride home on the shuttle might not make the shuttle driver happy. Through an act of providence one last loaner materialized to the great relief of all parties. Glad it did, because it was 5 days before I received a text that they were now looking over my car and another 4 days before it was ready. Another hour up (traffic was better) and I was finally able to exchange the Sentra loaner for my A6. 4:40 of travel time, plus 9 days for the service. 2 recalls and a new turbocharger later and the A6 is a joy to drive once again. Love the Audi. Miss the Lexus service. What next? I’ve decided service will have to be the deciding factor.

lj williams

We’ve purchased two vehicles and both times the service was great. Our salesman was knowledgeable and honest with a great personality. Gave us some advice I we haven’t experienced elsewhere when purchasing a vehicle. There was a time crunch for signing the papers and they had me in and out quickly!

John H

Neil Brenner is the BEST. True professional and gentleman that went out of his way to entertain and accommodate my R8’s needs. He gave his valuable time and kept his word after 7 months of communication regarding an upcoming purchase. Thank You Neil.

Shiva Kanth

I have worked with Rob Graves. He was tight on the price when negotiating

Mary Hebenstreit

Mike was great to work with, and the customer service was exceptional.

Tim Riley

I have been using Audi Indianapolis for close to five years now. The service has always been hot and cold but this past time truly was the worst. The service technician was the only individual that I interacted with that was genuinely friendly. I would never recommend this dealership to anyone.

Charles Edwards

Vu is particularly good. He is friendly, efficient and informative. Service is always friendly and prompt.

Frank Sweeney

Everyone here is simply top notch. Andrew’s team of Chris, Darrick, Trey, Mike et all always make sure I’m blown away by the communication, courtesy and professionalism each appointment. The fact I am on a first name basis with this many service advisors and not because my car has a lot of issues should speak volumes. I’d give 6 stars if I could.

cole Moffitt

Continued outstanding service by Audi Indianapolis - which is why we have now purchased 4 vehicles from them.

Thomas Pettinga

Audi Indianapolis is an excellent Audi Dealership. Purchased a couple of vehicles from them and my sales representative, Joe LeBlanc, and the General Sales Manager, Ed Sholar, were very professional and transparent on the pricing of the car and how we were able to agree on a price. I highly recommend Audi Indianapolis for sales and service!

Matt Rush

Josh and the Audi Indianapolis team were a pleasure to work with. Josh was patient, informative, and helpful, and the entire shopping and buying process was stress-free and seamless. I highly recommend Audi Indianapolis.

Tony Betbadal

I can't be happier with the service and attention I received at Audi Indianapolis. I never felt pushed or rushed into buying a car. They had a coloring book and crayons for my son, which was a big plus as a parent trying to car shop. The purchase process was made easy despite some issues not related to Audi. Thank you Bruce and Heather!

J M

Audi Indianapolis consistently provides excellent customer service. The staff are knowledgeable and very helpful. I’ve purchased 3 vehicles from them in the last 16 years and always have them perform the maintenance/service. Their top notch service is one of the primary reasons I have remained a loyal customer.

Kyle Thompson

Willing to answer multiple questions, even those not related to why I was there. I appreciated that.

Susan Luca

Joe L. was very helpful and took time to explain all the available options.

Kirt Boxell

Tom Wood Audi was fantastic to deal with. Our salesman (Justin Lee) was knowledgeable and professional without being overbearing. The finance manager (Neal) was also easy to deal with and friendly. My wife and I ended up with the exact vehicle we wanted at a great price. We highly recommend Audi of Indianapolis.

Christy W

Great service. Staff is very knowledgeable and friendly.

Bianca Mata

The service experience was great. Everyone was helpful and professional. I would have rated them a five however after having my car for about a week and a trip to their body shop I find a pair of panties on the floor of my backseat and my passenger seat in a recliner position. My husband called and the manager was respectful and said he would look into it. Still gives me an uneasy feeling but had it not been for that it, they would have been rated higher. As a manager I know you can’t always control what happens with your employees but the way it was handled was as professional as it could be.

Brian Collins

Service team is always very customer service focused. They kept me updated regarding the progress on my A4 and did a great job detailing the car after the service. Top notch!

Jamey Vibbert

This was our first experience with Audi and it was a good one. I did not know what to expect from a dealership that I had never been to before, our salesman Donnie was very knowledgeable with the different models we were looking at and was able to answer all of our questions. This was by far the best experience we have ever had purchasing a new car, there were no hidden cost, no bullying tactics of " buy or extended warranty or else!" From our salesman Donnie Jones to Heather in finance, my wife and I thank you and we look forward to being Audi owners for life. A+++

Brandon Chambers

Scheduled an appointment 2 weeks ahead of time for maintenance (Don't get many days off and want to use the time I have efficiently). I drop my car off at the scheduled time 9:30am, pick up a loaner Hyundai and am told I'll be contacted with a price for the work by 1:30pm. Get a message at 1:30p that there's no word yet, and that I'll be contacted at 3:30pm with an update. 3:30pm, still nothing - Told I'll be contacted shortly with an update. At 5:00pm I contact them for an update, as I planned to go out of town that evening. I'm told they still don't have an ETA. Upon further questioning, I find out they haven't even touched my car 8 hours after my scheduled appointment time. I've had issues with this dealership previously - I now always schedule ahead of time so I'm able to have a loaner vehicle, as I've been made to wait over 6 hours in person at the dealership for an oil change. Now they can't even honor a scheduled appointment - Ridiculous. They did reach out a couple of times to try to make things right, but if I had time to bring my car in or schedule someone to pick it up I would've done that in the first place! I'm finished with Tom Wood and would recommend EVERYONE stay away if you value your time. Unfortunately these jerks have a monopoly of the Indianapolis metro area, but I can say Mike Raisor Audi of Lafayette is MUCH better ran, nicer people, and can actually honor a scheduled appointment. I'm never giving Tom Woods another dime and would recommend looking elsewhere if you're able. I'm starting to regret having an Audi as you're almost forced to deal with jerks like this whenever an issue pops up. Good riddance.

MsCaro Lucero

These guys go out of their way to get things done right and to do it in a very tactful manner. My 'go-to' guy is Chris. He takes the time to explain thing to me where I can understand. He is part of the reason I keep coming back. The magicians of car mechanics are the other part of the reason. With them working on my car, I know I get the best of everything.

Kim Corbitt

I’ve had many vehicles and Tom Wood Audi is one of the best experiences I’ve had with a service department. They make you feel valued and nothing you ask is a problem! Courteous professional staff!!

Glenn Augustine

Friendly service and easy transaction. No hassle and no haggling, just a straightforward fair deal.

pnet678 .

Mostly courteous but the representative was outright angry at me for leaving a negative rating No follow up at all for days, regarding a major repair. I understand there was info needed but the gentlemen had no one follow up on the case. He then proceeded to talk loudly for 3 minutes telling me why he disappeard over the holidays and didn’t bother to keep in touch. When I picked up my car the reassigned representative was super nice! When I got in the car nothing had been cleaned or washed like Audi usually does as a courtesy, Got an estimate from another shop for half the price quoted by dealer, If you need a major repair definitely shop around.

John Lazaro

Went in looking for an off lease Q5. They had a great selection and our salesperson Dennis was second to none. Low pressure and very informed. He put in the time to teach us all of the features of the car and made sure we were treated as if we bought a new one. They cleaned up the Q5 to like new. Highly recommended sales experience.

Rick Bauchle

Good service, all was good except road construction

Heather Spidel

It takes 5 weeks or more to get your car in. The cost of repair is ridiculous. Audi wanted to charge $150 to see if my air conditioning unit was clogged. I took it somewhere else and.. guess what ... they did it for free... FREE.. they said it would take maybe 5 minutes. Maybe all dealerships are this way who knows but I did not experience this with Chevy. Needless to say I will attempt to not purchase another car from Tom Wood.

Jace Parker

Brought my A6 in for an air bag recall. Received very poor service. Was told it would only take one day to complete. After not hearing form them all day I called and they gave be a very brief response "its just not done yet". Then they quickly ended the conversation. The car was brought in with an airbag and check engine light on. I thought they were to do with the recall being performed. The car was picked up with the same two light still on. The invoice they gave me stated there was a multi point inspection done on the car and the findings were provided to the customer. This was not done. I did not heard anything from the dealership, only that my car was read to be pick up. Very poor customer service. Definitely will not be giving them any more business.

Karl Ahlrichs

I’ve always been very pleased with the Tom Wood Audi service department. They anticipate, problem solve and follow through. Highly rated. I work with Trey Scruggs (mostly) but anyone on the team has been great.

Mike Bishop

Great service. Prompt and professional. I’d give them more than five stars if I could.

joe nolan

Nice shop, very clean. I had my car in for a recall on the air-bag and they checked over my car. Service was quick, they got me going in less that an hour. The waiting room was stocked with coffee, tea, got chocolate,water and snacks. Very nice waiting area with a window overlooking the shop. This is a very professional operation and I recommend it.

Ben Ambler

Great service I had a recall and oil change Was in and out in under 2 hours. Trey was very courteous and professional. Cannot speak on price as oil change was covered under a service agreement and of course the recall was covered. I will say that there wasn't any upsell pressure and I appreciate that.

Sarah Lynn, Culture Geek

Service departments at dealerships aren't just for 'new' cars. Audi does a great job. I know that in general, taking a car to a dealership for repair and maintenance can be expensive and unnecessary. This is not the case with Audi. It costs me a bit more to have the oil changed with them, but it's worth it. I can't imagine going anywhere else. This location (and before it, the Bloomington location) keep my '91 TT on the road.

Carolyn Schutz

I have purchased cars from Audi of Indianapolis in the past. If fact I have purchased several cars from the Tom Wood Auto Group and they are always very helpful and they know their cars. There is no feeling of pressure during the sales process.

Tom Scholtes

Excellent service! Service advisor very knowledgeable and professional. Highly recommend.

Julie VanWalsem

Audi of Indianapolis did an excellent job. Brought my car in for a recall and I had no waiting for drop off or for pick up. They had a rental car waiting, that they covered since they were out of loaner cars. Excellent experience.

carlo bernocco

Very flexible, competent and available to satisfy my requests. Very recommended!

Jean Robinson

I like the attention to detail, the respectful and polite communication, and the work that is done quickly and efficiently. Well worth the drive from Bloomington to bring my car for service at Indy Audi

Keith Schuh

Service center rep Trey was great. Explained the repair in depth and the quote was spot on, no surprises or up charge. Rental car was ready before I was even done signing, very prepared. Associates at the parts desk have been great too!

Melissa Slater

As always, interaction with the individuals in the service department was great and I love the ability to text for quick and easy communication. However, this was not the first time a necessary part was not in stock, necessitating a second trip back or leaving my car overnight. I was also given a quote for the repair before they checked to see if it was covered under warranty- I was surprised I had to bring it up. Since my visit, I have received an email saying the car is due for service, so something has not been updated there.

Cain J

Neil Brenner is great. Fully transparent on my extended vehicle warranty and walked me through the entire process I highly recommend doing business with him at Audi Indianapolis.

Boyi Gao

I purchased my car there along with Audi Care. Every time after service I was given a multi-point inspection report, showing everything is green (Good), including suspension and tires. The rear shocks have been bad for a while, but it was spotted by a friend of mine because the rear tires were worn so unevenly and had some flat spots. But they never spot it in their service. Now I have to replace my tires sooner than necessary. Very bad experience with this dealership in the midst of going through replacing shocks and tires. They are not responsible at all.

Chris Auron

I needed a new key fob programmed right away and was given an appointment two weeks out from when I would receive it which I booked. When I went in to pick the key fob up that I ordered they were able to get me in right away and took care of a software update at the same time. I appreciate it!

LaToya Dix

Darrick is great to work with and very responsive! If you need any assistance and looking for a quick answer call Darrick Thames! Great customer service!

Paul Lunsford

The worst auto dealership that I have encountered. They took a week to change a tire, three days to change oil, and now that my driver-side window and door are not functioning, I can't schedule a repair for more than two weeks. Communication from the dealership these incidents has been non-existent. My car is under warranty, but after the first two experiences, I have gone out of my way to take it to other mechanics. Please. Don't buy or bring an Audi to the Indy area. And NEVER bring your Audi to this dealership.

garnell love

It's a pleasure to have worked with Chris and Sean at Tom Wood Audi. I brought my 2010 A8 in due to it shutting off on me several times. I appreciate the thorough diagnosis performed to isolate the problem and repair. I would recommend this dealer for any Audi owner who chooses to have their vehicle serviced correctly.

Bobbi Poore

Took my Audi in for the yearly maintenance and Darrick was very professional and knowledgeable. I had some questions about my "Audi Care" package and he took the time to explain and printed the info for me. The service was timely as well.

William Fisher

Came in for an oil change and tire rotation. It took 1 hour and 40 minutes. Later that afternoon my sensor went on saying low tire pressure/check immediately and record MMI. My appointment was on a Friday so I went all weekend with that obnoxious warning every time I started my car. Tire pressure was fine, by the way. They just didn't reset the sensor. I was disappointed that I had do drive all the way back to Tom Wood Audi to have this issue addressed on Monday. Check the sensors after a tire rotation!

Keith Ryan

Tom Woods Audi is a high quality dealer and service provider. Appreciate their customer focus, their commitment to meeting or exceeding my expectations, and certainly the knowledge and friendliness of their team.

Randy Miles

Andrew is the best in the business. He returns your calls promptly and gets you in and out in no time at all. He's always friendly and listens to your concerns. The entire dealership is amazing.

Ana Hernandez

Chris is always very helpful! And the service is top notch. Thanks

Ryan Wicker

Vu from the Audi service department was very helpful both times I had to take my vehicle in. He gave me daily updates and provided me with a loaner vehicle both times. Answered all my questions and made sure all my needs were addressed. Highly recommend this dealership to anyone who owns an Audi.

Austin Fuller

I appreciate the time and effort Trey put in. Very professional and overall made it a great experience. This is the only place I’ll take my Audi.

Ray Waltz

Absolutely the worst experience I’ve ever had at a franchised dealership, not sure how Audi accepts this kind of product representation. The service department replaced our air conditioner compressor less than 2 years ago, we took the car back this month 7/9/19 since the air stooped working and they put Freon in and sent us on our way. 3-days later it stopped working again so we took it to another shop that found that the condenser was damaged (so they repaired that) but they couldn’t get the compressor to go on. Took the car back to Audi on 7/16 and they told us we now needed a new compressor (after less that 2-years since they first replaced it) for $2,600. Rod Ingallas (GM) and Caleb Nobbe (Service Manager) were absolutely no help. In fact, Nobbe became extremely condescending when my wife questioned the minimal length of time the first compressor lasted & how they had missed the real problem on 7/16. When my wife asked Nobbe why he didn’t have the background on her car repairs he just mumbled something. Real class act, not sure where Audi found this crew. Way to go Audi, really high-end experience....

Doug James

Made in inquiry on a Thursday late afternoon via web portal. Had a retuned phone call, text and email within about 15-20 minutes. Spoke to salesman a few times Friday. Agreed on general deal spec’s. Made the trip on Saturday to see and test drive car, confirm trade-in, etc. My only negative was the time lag between signing deal with salesman and actually getting into business office to complete the deal took a long time. In general, day four, very happy and satisfied!!!! Would recommend.

Deborah Loughrey

Josh Carey is a wonderful technician! He is extremely knowledgeable in all areas. After Josh inspects the 2 furnaces, I know that they have been checked to perfection. Every question is answered in depth. Always his is so personable. He is a great addition to Williams Comfort Air!

Naima Starks

Fantastic service. Darrick was incredibly helpful!

Michael Powell

Solid - no issues at all. Professional in every regard.

Nate Franklin

They did good work and my Audi q7 it riding smooth. Only issue is I was told one price 202 and my warranty covered the rest, but when I picked up my car it cost 100 more☹ then what they called me and said. but I ended up paying 302 I dont no where the extra 100 came from

Philip Stone

I've taken my '13 Q7 here for all maintenance and service visits and have been highly impressed with both the quality of the work completed and the customer service. The team at Audi Indianapolis is fantastic, and always on their game!

Jon Kalotta

Simply the best car buying experience. I was looking for a jaguar, stopped in and met Greg. He did not try to change my mind on what I was looking for, he just asked me to at least take an Audi out for a drive and see how it felt. There was no pressure, I felt comfortable with the conversation, and the car drove great. I felt the Audi was a much better value for what I needed and within an hour I bought the car. Someone there should thank Greg, if he hadn’t spoke with me I would have never bought an Audi. He is one of the few salesmen that actually treated me like a person, unless I move out of state I will be back to buy my next vehicle from him. Great experience

Alan Balick

I wanted to share my positive experience at Audi Indianapolis. I just purchased a CPO 2015 Audi S8 from this dealership and it was a great process. Josh Sides walked me through the entire process and provided great service, support, and expertise. I felt no pressure, he walked me through the entire process without hesitation, and made purchasing the vehicle simple and straightforward. He represented his company in a most pleasant and professional manner and I left with my new car! This is my fourth Audi and first through Audi Indy. I traveled a great distance to make the purchase with them and would certainly consider getting my next Audi from them as well at some point in the future. Highest marks to Audi of Indianapolis and Josh Sides! - From a "Seasoned Audi Owner."

devil dog

My car buying experience was very friendly and straightforward. I would highly recommend Audi Indianapolis.

Bill OPatterson

Great customer service. Todd was awesome to work with. Entire team very professionally and friendly

Bonita Martt

Great service. Very understanding and willing to help. 12/10 would recommend

David Clark

Responsive and cordial service team. Great work space upstairs while you wait for your vehicle.

Matt Scott

Finally an upscale dealership that treats you with respect no matter what you look like. As a younger black guy, I've had people in these dealers ignore me not knowing I can easily afford their vehicles. Tom wood audi has a wonderful staff that will take care of both you and your vehicle. Knowledgeable and friendly people make you feel comfortable and educated with your decision.

Jeanne Olson

Great service. Prompt. Courteous.

netgardner .

Justin and team found a pre-owned Vehicle out of state to meet our specific list of requirements, brought it to town and was able to make it a CPO vehicle. Initially the vehicle had some finish issues which they addressed. We negotiated a bit on pricing but it wasn’t long and drawn out - and ultimately we got a good price. The “money guy” that sells the extras was very matter-of-fact and not pushy either, enjoyed working with him too. Looking forward to our Audi ownership experience with Audi Indy and hope to put another one in the garage next year!

Cory Murphy

Great experience! Always first class, I would highly recommend.

Isaac Davis

Great service and excellent waiting area. They got my car in right away and diagnosed the problem same day.

Ron Mills

Bought a certified used car on March 30th. Perfectly fine transaction worthy of five stars. Had an issue that I won't go into detail on after the purchase, but they did end up making it right so that's a good sign. On what should be a well known company policy, some additional training for their sales team could have prevented my frustration. But again, they made the situation right for me so for that I give them four stars. IF things would have stayed where they were they would have lost my future business.

Corey Jackson

Hello and let me tell you fine people something. I swear I have never had an experience like I did at Audi Indianapolis for my oil change. These people were amazing from the first hand shake. When I say they were some of the most professional people I have ever dealt with I mean it and they were beyond kid and FAST. My appnmt was at 9, this was my first oil change since owning an Audi and I think if they could have gotten my car back there at 9:01 they would have. There were several others there and the staff literally made it look as if they only had one person to deal with. Everything was so efficient from start to finish and when the rep asked if I would like for them to wash my car, I honestly said are you serious? He said if you would like us to we can and I said that's awesome. Everyone up to the sales guys were very friendly with advise and just general conversation. I felt like a king in there being I've never received the treatment provided by all the staff. They make you feel at home and just very comfortable with their whole process and time of having your vehicle taken care of. One of the best experiences ever and I know all these guys have to get the same response that I'm giving being that I'm huge on customer service and they are great at it. I have nothing but great things to say about my time at Audi Indianapolis and very please with the staff and their professionalism/knowledge. Simply Amazing!

Janet Bracken

Today was a success. Short visit to pick up a key and have it programmed. Nice waiting area and only took 1/2 hour

Roger Bailey

Very, very good experience. Bought Audi Q5 2015/2014. Dennis was our sales representative and was professional, not pushy and very helpful. There was the back-and-forth between the sales rep and GM that I suppose I had hoped was passé, but other than that I would, so far, unequivocally buy from Audi Indy again. So many places nitpick and squeeze the last dollar from the customer and that leaves such a bad taste. I can say that was not the case here...floor mats were found for the car, the car had new tires on it, fresh servicing (45K check), detailed and even a full tank of gas for the 2 hour ride home. The little things count (especially the gas, since I didn’t have to leave the dealership and pump gas in the rain). Dennis even had the cars started, warmed up and went through the navigational controls with us before we left. Would buy from Audi (and Dennis) again.

Mary TPMW

Mike was friendly as always and was able to quickly get our into the service shop for routine maintenance even without our having an appointment on that busy Saturday. The service technicians took good care of us, too, and had our sedan thoroughly inspected --and even washed-- in timely manner. Thank you, Tom Wood Audi!

Lloyd Benjamin

Mr. Thames provided courteous service. Recall work was performed promptly and details were explained to me of what had been done. Slightly disappointing was the car wash. It appears the car was washed on the left side, but not the right. You could leave a mark in the dust with your finger. The waiting areas are pleasant and supplied with hot beverages and snacks--helpful by mid-day.

Mark Moore

Started rocky with an appointment issue, but strong recovery after reaching out to GM. Finance process was smooth and helpful.

Rich Money

They were absolutely helpful,especially my main guy Martin whom made my deal possible for me to drive off in the Audi I brought. I’m completely satisfied with the whole experience and if n when I’m ready to go n buy another vehicle I’ll be back n ready to go. #TEAMAUDI

Sherrie Reynolds

Horrible experience. Took 6 weeks to get my car scheduled for service. Was told multiple times that Audi has no mechanics or good help. Brought car in finally when scheduled on a Friday. Arranged for a rental car. Was told that no one would even be able to look st my car until the following Tuesday. Service guy had nerve to ask me if I wanted to take my car back home and come back the following week. After 6 weeks of waiting for an appointment. On Tuesday no one called me. I phoned in Tuesday at 5:45 pm. Was told by service advisor that he doesn’t know when they’ll look at my car. Thursday they called me after I contacted Allstate and complained to them who had authorized the rental car. Suddenly, the service advisor called and said my car is all fixed. The reverse angle camera was not functioning like prior to me being rear ended. I picked up the car and it was no different than before. This is a lease vehicle and I best not be responsible for turning it in with the camera still not right. We have always owned Audi’s and purchased in Ft Myers FL. The Audi dealership there is beyond remarkable. This place is a joke. We will probably not be purchasing another Audi because the service department sucks.

john glass

Great Service! Ask for Chris Wisnieski! He’s the on understanding customer care. John Glass

Florrie Cooper

Couldn't have asked for a nicer experience with Justin Locke at Audi Indianapolis--he walked me right through the new car choice and purchase patiently, professionally and pleasantly! I'm looking forward to driving my new Audi and know that the dealership and Justin will be right there should I have questions or concerns. Highly recommend Justin and Audi Indianapolis

Jeff Corbin

Working with Neil Brenner was an outstanding experience. Things could not have gone more smoothly or easily.

caleb moore

Had a great experience purchasing our new RS5. Donnie and the whole Audi team went above and beyond. Thanks you guys! Love the car!

Claudia Reyes

I didn't enjoy the visit ,they couldn't find the problem...it was a slow service and they couldn't even find my car,

Scott Rosener

Helped me find a car quickly and it has been fantastic so far. I will definitely car shop here again.

Daniel Barlow

I went in for a recall and it was pretty fast, once someone actually approached me after walking in from dropping off my car. I went to some desk and people just kept walking by me for about 10 minutes. I actually had to approach an associate and from then on it was smooth sailing. In and out in 1 hour.

Cesare Turrin

Service was fine. Getting to a service advisor was horrible. It took six back to back calls to find the right person. Phone contact efficiency is rated F.

Charlynn Clayton

Great service last week at the Fishers Audi dealer. No matter how straightforward things might be there is always some sort of interesting wrinkle. My service advisor Chris never hesitated a moment. He dealt with all the details, both expected and of course a surprise, and got me back in my Audi on time and with excellent customer service. I will definitely be back to this dealer for help. Thanks so much Chris!

Shelley Smith

My service was prompt and complete. The service gentleman was professional and respectful. Nice place as well.

Leticia Gonzalez

Justin Lee was great to work with! All the staff at Audi Indianapolis were courteous and professional.

Carmen Ton

We now own two Audi vehicles and love them. Everyone at Audi Indianapolis is friendly, helpful, and courteous. Go see them today!

Tony Capone

Always friendly and quick service by a very professional staff. They do what you need - and only what you need; no hard sells for additional services. Great waiting areas and complimentary beverages available.

Molly Deaton

I dropped my car for its oil change and check. Mike helped me get checked in. He set a reasonable expectation without over-promising. My car was completed at the exact time he had committed. I was extremely happy. Mike is helpful and kind. Great experience!

Ciera Mackie

I called ahead and explained that I wouldn't have the full check for the car until the next day due to my bank being closed. I asked if there was anything I could do to make sure I would drive the car home that night if that's what I wanted. I drove 1.5 hours one way to see the car. The salesman said the money down and the preapproval letter would work after offering me to finance there and I told him no. When we sat down to start paperwork, he said "You don't have the check, do you?". I said no because we already discussed this on the phone and he said I couldn't pull the car off the lot without the check, but I could finance there if I wanted. He also stated that it wouldn't hurt my credit if they pull it again because the credit bureau lumps it all together for buying a new car (which is not true). Clearly frustrated, I asked for money off of the car. He couldn't do that because there were 4 other people lined up to see it. I like the car, but I didn't approve of the dishonesty from the salesman. I drove a total of 6 hours instead of the expected 3.

V P

While visiting from out of state, I had a power steering fluid leak. Since it was urgent, Audi happily let me bring car by without any appointment. My service advisor, Chris W.was great! Since they had to order an out-of -the -ordinary unstocked part; I had to leave my car at the dealership. The part came in less than two days later and the repair was made good as new. It was really nice to have the same great friendly service from Audi Indy as I get from Audi in my own home state.

Larry Mintze

Me and my husband walking to the dealership just looking end up running into Joe the salesman gave the best experience car shopping ever we decided to buy thanks again

Fernando Villa

Service and parts department were really nice and helpful, particularly Shane and Vu.

Shon C.

I have not been to all but some of other luxury car brands in Indianapolis but based on my experience this place has by far the best facility and friendliest staff. The facility has lots of modern and clean materials inside and walls and doors made out of clean glasses gave openness and transparency - you can even see staff working through glass doors. In general it gives a good vibe inside. Contrary to some other dealerships I have been, staff here were not pushy, so I was able to explore a lot about their products and services with much comfort. They were also very responsive and gave a call right back during their hours after I left some messages. Steve is awesome and I got a second car from him - if there is a returning customer in a car sales business you know that he is doing everything right. Overall my experiences were very pleasant with them so far and there is nothing more I can ask from them.

Kevin Puzio

Have a 2011 Audi S4 which needed engine work which was covered by Audi’s extended warranty. They took about a week to fix as it was all labor. Seemed to have done a great job with it!

Katie Sobotowski

Trey was awesome and super helpful!

Michael Thompson

Most people don’t take time to share positive feedback. I took my Audi in on Saturday and by far had one of the greatest experiences with the service department. Very up front about the price. Mike solis was awesome to work with, he had me in and out within 45 mins for an oil change and car wash. Great job Audi

Nhut Le

Bring your car here and look for Mr Vu Tran for service. He will take his time to listen to the problem of your car and find the best solution for you. Not a lot of people will do that. Really happy with his help.

Bruce McDonald

I suppose the brake work itself was done well. But I was annoyed at the process. One, I presented a 10% coupon when I brought the car in. When I was presented the bill, it had not included the 10% discount and I had to bring it to the manager’s attention. That should not happen. Two, the work had been identified in March, that brake work was needed. I scheduled the work three weeks before I brought the car in, so plenty of time to ensure the parts were there, ready for a one-day job. Of course, within an hour I was called and told the parts had to be ordered, so it was a two-day job. The manager told me “sorry” that the process was in place to make sure all necessary parts were preordered and ready to go. Just not this time. This is the second poor experience I’ve had this year with Tom Wood Audi. In March another one-day job took four days because of a serviceman shortage. What’s happening with you guys??

Tonja Evans

My car needed an airbag recall fix. I dropped it off on Sunday night after waiting about six weeks to get an appointment -wasn’t done until Tuesday and they didn’t even bother to take it through the car wash. Come on. A luxury car needs better service than that