Reviews of Rock River Kia (Car Concessionaire)

226 N Alpine Rd, Rockford, IL 61107, United States Located in: Anderson Automotive Group

Average Rating:

DESCRIPTION

You will be able to see the opinions of people like you who bought the services and products of Rock River Kia (Car Concessionaire) in Illinois.

At the moment the firm has a rating of 4.5 out of 5 and that rating is based on 177 reviews.

You may have noticed that it reaches an feddbacks average is virtually the top, and it is founded on a large number of reviews, so we may be pretty sure that the evaluation is quite accurate. If many people have bothered to evaluate when they are happy, it works.

As you know, we don't usually bother to write tatings when they are positive and we usually do it only if we have had a problem or issue...

This Car Concessionaire is included in the category of Used car dealer.

Where is Rock River Kia?

REVIEWS OF Rock River Kia IN Illinois

Katrina West

Brought my car in for service and was greeted promptly, I was notified my vehicle had recalls and they performed those as well. I was updated periodically on the time frame. They were extremely efficient, waiting room and bathrooms clean, and very friendly. Thank you

mark schwarze

A'Lisa was very good and easy to work with. She was not pushy and patient and worked with us to get the car we wanted.

Kathleen Ryan

One of the better car buying experiences I have had to date. A'lisa Barron looked after me the first time I came in to the dealership. She wasn't in the next time. but Bill Palmeri did a fine job.

Morgan Smith

I had a great experience! Joshua beitel was very informative and friendly! I will definetly refer other buyers to him and if I ever want another vehicle I will most definintly come back!

Douglas Sides

Karen Covert

I leased a Kia Sportage and it was such an easy and pleasant experience. A'Lisa was great and treated us wonderfully. If you need a great vehicle go get a Kia from A'Lisa and tell her Karen sent you!

DJM

“Real people pricing” is a term they use. In looking for cars, we liked the Kia line. In researching, we checked out Rock River Kia but also tried out a few other Kia dealerships that had cars listed online for a cheaper price than Rock River Kia. After driving around visiting those places, we soon realized that the cheaper prices were not accurate and that left us frustrated and with wasted time. Driving back into town, I called A’lisa at Rock River Kia to both voice my frustration and to let her know I planned to back away from our car search for a while because I felt like everything I was seeing at other places couldn’t be trusted. She listened to my concerns and asked us to come up there and let her see if she could help us. Our experience at Rock River Kia was clear, concise, fair, and the numbers didn’t change. What they said the price was is what is was. My wife and I were able to take a test drive and then had all the time we needed to chat together privately about the car we liked. She handled our deal with patience, answered all our questions, and assured us that she would be available even after the deal was completed. We felt right about making a purchase from A’lisa. So much so, that in the coming weeks we made two repeat purchases. Both she and Mike again made sure that they understood what our needs were before making recommendations. Three purchases within a month sounds insane, but it was good to have a place to go where the process was as smooth, clear, and without stress, pressure, and anxiety. We would and will buy there again and would recommend A’lisa and Mike to anyone.

terri m

We have been looking for a vehicle for a long time, been all over town.. we pulled into Anderson and got out and looked at a couple vehicles, Joshua Beitel came out to greet us and asked us what made us stop and what we were looking for...we discussed what we were looking for , he invited us in to "narrow" the search and pulled up exactly what we were looking for in our price range without being pushy... a few we looked at on line and when he went to get them they were sold, he kept looking until we found the perfect vehicle, we drove off with it the same day! He was very pleasant to work with and felt he was very honest.. we are now looking for another vehicle and he is working on that for us too... Great Guy, I recommend the dealership and Josh

Jessica Frost

Everyone was very nice, made the car buying process very enjoyable! I love my new car, thanks guys!!

Justin Johnson

Great service as always!

Robert Mech

We test drove two cars here and from the moment I walked in I knew exactly what car and style I had in mind. The sales person immediately tried to persuade me to into a different vehicle. The dealership is pretty small and honestly very run down. While that had very little to do with my car buying decision we did feel considerably happier when we purchased a car from a nice mazda showroom out of town. The experience here was not the best. I was much happier at out of town dealerships.

Candi Wildhaber

Pushy, pushy salesman. Got many calls and emails for months after I visited.

Randy Harris

Joshua was a great guy. Never felt like he was trying to "sell me something." I came in and was promptly greeted by Joshua. I told him what I was looking for and he showed me the perfect car. I love my 2013 Kia Optima!! I would highly recommend Joshua to anyone here in Rockford. Josh is honest, professional and non-pressure. Thank you Joshua and Rock River Kia!!

Robert Andrews

Excellent

Gary Mayberry

Great dealership, super service!

Arturo Rodriguez

Excellent

Bradley Beilfuss

It was good thanks

Andrew Diaz

Bob

Great friendly place

Debi Johnson

Nice experience..very friendly and help ful..

Shawn Tripp

My husband Rick really loved the look of the kia stinger gt 1. We contacted kia in Rockford and had great service from A'Lisa. She worked hard to answer questions and give us litersture. We test drove the 2.0 first and then the gt v6. The V6 drives great with power and a smooth ride and my husband loved it. The other model was ok but not as powetful. The blue micro paint is exceptional on the GT. The interior is excellent. We got a good deal there with friendly knowledgeable staff willing to work with us. Highly recommend.

Josh Weber

Great customer service delivered an AWESOME car. Alisa is amazing and was patient in helping ensure everything was perfect!

Ellen Oliver

As always, great service! Had an appointment for oil change & they started on time. Found that it was almost time for tire rotation so they did that also. They even washed my windows!

Jackie de Batista

Everyone was nice and helpful, especially Mitch our salesman. No one was trying to give us the hard sell nor did they badtalk other dealers or car brands. Very professional all around.

Chris Puckett

My wife and I began looking for a new crossover to replace her 2007 Ford Edge about 6 months ago and chose to look at Kia's due to their ratings and options. We went to Rock River Kia and were treated very nicely and professionally by their staff (Mike and Mitch) on every occasion. They were never pushy and worked with us and were patient as we took 6 months and three separate visits to finally decide to buy. When we did, they negotiated a very good lease for us and made sure we got every penny available for our trade. Their exceptional deal on a lease ($6,000 off MSRP for 36 mo lease) made it possible for us to lease a 2017 Sorento SX Limited for what we would've expected to pay for an LX with only a couple options packages. Great experience and my wife and I will be back in 35 1/2 months to pick out our next Kia!

Thomas Kissane

Great Salesman,Josh,and did an amazing job at getting me a deal.

Barrett Cowan

Josh Beitel helped me into an amazing Audi!

Love Red

I love Anderson Rock River Kia. I have gotten the best deals. A'lisa & Steve made it so simple to trade in my lease with no hassle. I was able to trade my 2013 ford fusion for a 2015 kia sorento and now onto a 2017 kia sorento. The process was quick and painless and I only had to pay one monthly payment to pull off in my new lease.

Alayna Kubilus

I went to Rock River Block & Joshua helped me find my perfect car! He was very friendly, patient and welcomed me with a big smile. I will definitely be back in the future!

Carol Hofmann

Jason Coyne

Debbie Bogdonas

Pam McFall

Execellent service! Love to work with Justin and Mark! No problems will be visting soon , and will receive excellent service .

Brock Williams

Great people!!! Got me into a brand new 2017 car even though my credit wasn't up to par and barely had money to put down. Would definitely recommend anyone to go there !

Henry CZepczynski

Haven't done business with them as yet, but they have good reviews on Facebook. I plan to go back.

Brittany Mitchell

Great team! Mitch was amazing!

Gambler 187

Doug is great at what he does, purchased a gt1 stinger. Doug had the car transferred from indy without me having to put down any cash. I'm glad that there are car dealers that still have faith in their customers and provide excellent customer service.

Robin Natanel

Everyone there always nice. It's all about customer service!

Marinela Schuelke-De Leon

Everyone are Rock River Kia are Rockstars! From the time we bought our Soul to each time we bring it on for service, we have gotten nothing but great customer service.

carpentius yo

A'lisa was great at getting me a deal, and I'm now enjoying my first new car. Thanks!

Steve Adams

Anthony A

Excellent customer service! Straightforward and courteous service!

Kristin C

They are willing to find what works for you. Minimal pressure. :)

sherry cancelose

Sales and service staff knowledgeable and efficient. Always satisfied

Steven Ettleson

Overall experience 10/10. Dalton my sales person made the experience hassle and pressure free. Doug sides and Jason brown did everything they could to get me a good deal. Would recommend them to anyone looking for a new or used car

scott jacobson

This was the best experience we've ever had buying a car I have bought at least 50 cars and Earnest our salesman was not just the best person to sell a car but more like a best friend helping us in the right direction for this car we bought I am so glad we choose rock river kia

Glenn E

Lisa Chatfield

Worked with Josh Beitel! He rocks!

David Fisk

Friendly service

Joe Verni-Lau

Robert Mann

Would not do business with this Kia place again, worst car buying experience I've ever had. If you want a kia or any other car go out to Gary Lang in McHenry!!

Andrea Donaldson

Forest Dycus

Mariah Long

Had a great experience buying my first car at Rock River Kia! Mitch was great to work with!!

Marilyn Graves

Great salesman. Ask for Mike

Dan Kazy-Garey

Mitch did a great job as always. 3 cars bought from him and he always does his best to make us a priority!

Marcus Schulz

Mike Hernandez

Very friendly and attentive.... Josh and his sales team did their best to get us the right deal. drove away happy with the car we wanted

Carla R

Great service. They'll work with you to make sure you are getting what you want.

Annali Isely

Best car-buying experience I've ever had! Doug and Mike were exceptional salesmen. I've worked with Doug before at another dealership some years ago. I stopped at that dealership first since that's where I got my current lease and they gave me such a bad experience that it was borderline harassment. When I came to Rock River Kia, Doug found that they had lied to me about the car they were trying to sell me on top of being pushy. I spent a few hundred more in the long run but the service and respect I received made my choice to purchase an easy one. Thank you Doug and Mike!

Angela Graham

Andrew Putnam

I recently had my Explorer in for some unexpected repairs. I had a fantastic experience dealing with Mark Armato. He was easy to work with, not at all pushy or salesman like, and took the time to make sure that i was satisfied with the work done on my vehicle. Can't ask for better service!

Richard Dernbach

Excellent dealership to work with. Alisa Barron is a wonderful salesperson, who is knowledgeable, attentive and helpful. I would highly recommend Anderson Rock River KIA to anyone looking to buy a KIA.

Ernesto Almazan Jr

Great helpful service by management and staff

Anna Jovanovic

They have appointment for me at 8:15 am, I called 3:55 PM and they didn't have answer for me, they told me technician just took my car to check on it. At 4 PM, are they making me stupid or what. They made me appointment last week.

John White

Terri Odell

Linda Jordan

Mitch Edler

A great place to buy a car!

RaChelle Holmberg

Mitch Edler at Rock River Kia was wonderful to us. I had been involved in a SURPRISE rear end bash during an ice storm, right before Christmas, Bah HUMBUG, and we needed a replacement vehicle. I'm picky (as well as eccentric) and havent seen a LOT on the market that I like since the original Toyo 80s vans, or my 98 Toyo Tacoma, which is the one I lost. My only interest was a Ford Transit XLT OR the Kia Soul - and Mitch SOLD us - literally - on the Soul, he spent a LOT of time with us. He even synced my Iphone to the car. You don't get personal service much anymore, it was greatly appreciated at this very stressed out time for me.. I appreciate it, and will send friends to Rock River Kia if I can!

Douglas

100% satisfied with my car and with the shopping/purchasing experience at Rock River Kia. Alisa helped me pick the right car and didn't try to push me towards a more expensive option. My customization request was fulfilled happily and was surprisingly inexpensive. Good good good.

Jayden Minnick

Very helpful dudes. Definitely will work with you and help you out with financing.

LaRue Johnson

I like this. I wish I were apps were as easy.

Amanda Merideth

Josh was very knowledgeable about the Kia Sportage and very helpful. He made sure I was happy with my choice and expedited the whole process.

John Patton

Smooch H

My experience was Bad! They have false advertisement! Cars in the ads aren’t in stock! Sales rep Carlos said, “Oh the sales ads are never updated”! Carlos did good in the beginning but the problem occurred when he had me put money down on a car I didn’t physically see or drive. My hold was good for 2weeks but 6 days later the car was sold! Hmm false information again he tried to sell me a brand new car, I already specified I wanted a truck! For future reference just be honest and up front with me. Today I went to get my money back, an older gentleman tried to help me. I forgot his name but he has been working there for 18years. I would have rather work with him from the start & he tried but being that I was misinformed he could tell I wasn’t interested in what he had to say, it wasn’t his mess to clean but I appreciate the effort! Meanwhile I wasted my time and I have no car and now I have to wait for my money to return to my card! Thanks for helping me get nowhere.

ahmed najem

I like those guy's are friendly and the best

Petra Rosa

Very good experience! Made sure we walked out with what we wanted and happy!

Michael Kleen

Josh was helpful and answered all my questions. No pressure at all - didn't try to push extra features. I would have preferred to see the asking price of the vehicle right off the bat rather than at the end.

Jordan Mathos

Rock River Kia came through for me! I knew I wanted a 2019 Kia Forte, and the staff helped me get exactly what I wanted. A'lisa Barron and Doug Sides helped me with the sales process; they were very clear and not too pushy. Even staff who weren't directly involved in my purchase, such as Chris Wilkinson, made a point to be friendly, get to know us, and help out. They followed up with their promises, hooking me up with a rental while they performed the Luxcare treatment and helping me setup the Bluetooth system. But what I liked the most isn't that everything went "perfectly" (the Bluetooth was being goofy, turned out to be my phone's fault), but rather that all the staff were "humans"--meaning they were personable, honest, and real. They followed up with all of the missing or mixed up things, and that is what matters. I also want to express my gratitude to the service department (I wish I had the specific names, though) who made an explicit point to follow up with an issue. Also, to the dealership itself. Let me explain: I found a bad scratch on my steering wheel the night I drove home. At first, I was frustrated and worried, especially since the purchase was done-with. I started overthinking, remembering that the car had been on the lot for a couple months and had just over 100 miles on it, hypothesizing, etc etc. I called that night and they, understandably, weren't sure if corporate would consider it warranty-covered. I came in-person and the service department adamantly assured me it would be taken care of, because "it is not right". When they appealed to corporate, they still were denied. What was amazing, though, was the dealership (not sure who specifically, though!) agreed to cover the steering wheel themselves. That was very validating and honest for the service department to push for that, and I am grateful for it. My only things to point out is that I was confused by discrepancies of prices on the website vs in-person (it seems they include a full military discount for the advertised price on the website). Also, I was a bit confused about the contract/paperwork for the tire coverage and Luxcare insurance I purchased with Finance. After contacting Finance, Greg says I can come by for a copy of the contract any time. And none of that is dishonest or unusual from dealerships, and again, they followed through with any issues I had from that. I always tend to have bad luck with cars: I loved my last car, but I have a knack for bad luck. Within a week of having my Forte, I found a nail in my new tire, I left my drivers license at the dealership. Almost walked out with the loaner keys. And instead of being frustrated with me, all the staff--even people not directly involved such as Chris--made a point to rectify anything they can and to help me with what I needed to rectify. (Also, the tire warranty paperwork hadn't been processed yet, because it was so soon; the dealership took care of it as a part of Roadside Assistance nonetheless, managing to patch it even when Discount Tire was unsure due to its proximity to the sidewall. Another testament to the service department.) Nothing but appreciation from me! I look forward to some better luck with my new car (or just some good support dealing with my inevitable bad luck!) Definitely buy your car here if you're interested in a Kia--can't beat the Kia warranty, roadside assistance, or price range! But the dealership itself deserves kudos for following through with all my craziness, all their promises, and even going beyond!

Kathy Bennett

Joshua was very kind and helpful. He showed all the details in the car and helped us with setting up the Bluetooth. Would highly recommend Joshua to get your next new car!!! Everyone there went out of their way to help us. Thanks to all!!

Edward Muchala

Heath Hoffman

Mitch and his Sales Manager Bill were awesome. We were in the market for a minivan, and they guided us through the process with transparency and provided us a solution for the van that we were wanting. Even after they secured the sale, they have been welcoming when we have questions and didn't leave us to fend for ourselves with our new vehicle. We were very happy with the service we received from their team!

Liz O'Brien

I first came to Rock River Kia a week after my car was totaled in a hit-and-run, thinking that within the next week or so I would able to buy a new vehicle. Chris Sperry sat down with me and went over my options; I had bad credit, and still owed over $6K on the totaled car (after the insurance pay out) that my entire tax return would have to go to. It turned out that it would take almost another 5 weeks for my old Lienholder and Insurance to work things out to where my old loan was paid off, freeing me to buy a new vehicle. Chris kept in touch with me over the whole process, sending me info about used cars coming in that would fit my budget; and never once did he lose patience with the process that I had no control over. When I was finally able to come in to buy a car, he was able to get me into something much better than I had expected with my Credit; and the process was quick and easy. I will happily recommend all my local friends to this dealership, and to Chris Sperry in particular.

Elisabeth Gonzalez

Ernest did a nice job of making us feel comfortable and did not pressure sell us. We were in and out quickly and had an overall pleasurable experience . I would recommend rock river kia , and Ernest in particular to any of our family or friends.

Frank Trejo

Cindy McKellips

Very easy transaction, Josh very friendly. This is my third Kia purchase, great automobile!

Ruby Rubys

Was looking for a new vehicle. Friend of a family suggested josh. Made appointment and well the rest is history. The whole team from management, to financial department was very professional. Felt very comfortable and they helped me out so much.

Melissa Whitmire

Joshua was a great salesman. Really listened and communicated without being too pushy.

Gastroparesis with Jenn

Alisa is a wonderful straight forward person. She helped and worked with me to get what I needed. Would go back again if I needed to and I always recommend friends.

Amanda Plaspohl

A'Lisa was very friendly. They worked with us on getting the payment we wanted. Overall great experience! We would highly recommend others to this dealership.

Ronald Glasgow

Mike was alot of help

Ken Follett

The service guys were as friendly and efficient as ever!

LeAnne Myers

Anne Smeltzer

Anna McQuaid

Mitch was very helpful and knowledgeable about Kia. I never felt taken advantage of and Mitch made sure all of my questions were answered.

Rick

Service was OK, left oily finger prints on the engine cowl.

misschrisugo .

My local mechanic couldn't find the problem and I had to drive an hour to Rock River Kia for my van. They found the problem and fixed it! Mark in service was polite, professional, and always kept me in the loop.

Vanessa S

I purchased a Kia Soul + in 2015, and was so impressed with the sales team and subsequently, the service department at Anderson Rock River Kia, that I knew I would return. When my daughter's car reached the end of its useful life, I picked out the Soul I wanted online, called Sales Manager Bill Palmeri, and told him I would pop in on my lunch hour to drive it and do the paperwork. He had everything ready to go and put me in the capable hands of Mike Asanoski. Mike was standing outside in 90 degree heat waiting for me when I pulled in. What an amazing guy - I really enjoyed working with him. We got the test drive done and he had me ready for finance within about half an hour. Next was finance with Mike Schoenberg. I told him about the warranty upgrade I purchased on my last Soul and he had it ready on paper, along with other options. No surprises, everything went perfectly, and Mike S. was also terrific to work with. By the time we were done with the paperwork, my new Soul was back from detailing, and I did the final walk through with Mike A. and took delivery. Now, my daughter is in a 2 year old Soul and I know she's safe, and I have a new one...all over a lunch hour. You just don't see this level of service anymore. Great group up front in sales and a phenomenal service department, too. I recommend them to everyone I know.

Carmen Sawalski

Excellent experience! Highly recommend!

Adam Keyes

I can't speak for all the salesman at Rock River, but the two that we dealt with were far and away the best car salesman we've ever dealt with. We never felt pressured, we were shown many options, I was even texting with our salesman about options for us after closing time. He did as much of the paperwork before we arrived to save us time and went out of his way to make sure we were taken care of. Look, we all know how painful and arduous the car buying process can be. Not here. Ask for Ernest, he and Doug will take care of you.

Haze M

Matthew Anderson

Had a wonderful car buying experience here! Low stress and easy process, highly recommend Rock River Kia! Ask for Josh, he is very knowledgable and answered any questions I had!

Nancy Thornton

Went for routine maintenance on my '17 Optima. Was treated great by staff. They found a problem with the calipers which they were able to fix immediately. Great experience

Anthony Bowen

The maintenance department will scam you in a heart beat. They will tell you that a diagnostic test will go toward your bill if a repair is needed however, they will claim they didn't say that once you go to pay the bill. They will also over charge the maintenance cost. I have a Kia Sorento that needed an oil pressure switch changed out due to it causing a serious oil leak. The part cost $15-$30 but $52 with their markup and 2 gaskets they charged me for at $100 but don't say they replaced on the invoice. The normal labor rate, according to them, is $129 per hour. The part should take 0.6 to 2.5 hours to replace. The maximum bill should be around $513.65 and as low as $248.33 with tax. My bill $796.00.Get your car from someone else. Unethical service department means bad business.

Laurie Carlson

I went in today with a low budget. And Usni " Mike" was amazing. I'm not there to spend a bunch of money, I had a small budget, I need a deal and he understood that. ( unexpectedly needing a different vehicle) We sat down and looked at all th cars in my budget pulling all the car facts as we go. Wouldn't let me look at anything with poor car facts. We made a list and he chauffeured me around to the different lots. All over Rockford. All the cars we picked ended up not good for me. But he really wanted me to look at a Mazda that was way over budget. Saying he could probably lower the price. I said I'm sorry that's just way over what I can afford. I said well if you can drop it 1,500 to my budget I can buy it. He immediately called his manager. And my low ball offer was excepted! We finished the paper work in 45 min. I just pray it's a reliable car! Used cars can always have unexpected things happen! But my experience with them was great and the service was great!

jameelah Will

Mitch, my salesman was great, he answered all of my questions and made sure I was comfortable with my vehicle, even after my purchase, he called to make sure everything was ok and asked if I had any more questions about the vehicle which happens to be a 2016 Kia Optima, thanks Rock River and Mitch, I'll definitely spread the word

Cynthia Boeke

Very helpful and courteous explaining all questions. With us for hours working out details! Very impressive!!

seth johnson

Sales manager tries to fool you into leasing by misleading the math. When you call him out on it he starts talking about how much he loves his note 8 from Samsung. The salesman Josh was ok but I'd seriously look elsewhere or really know about what car you want to buy and not trust this dealership to give you a decent deal. Last result sort of shopping.

k dk

Mitch Edler did everything possible to get me into the car I wanted. Even a year later he checks up to make sure my car is everything I expected it to be. The guys in the service department are pretty amazing too. I grew up driving Dodges and my Kia is just as good and reliable. Love my Kia!

demo gorgon

This by far was the best experience I have had while buying a car. Josh was fantastic to work with, he asked questions regarding what I wanted and listened to my response. I will return in the future.

Debbie Adcock

Cassi Paslick

I wanted a new or used Kia Soul (my 2014 Soul became my daughter's car), and Alissa went through their available Kia Souls until finding one that was just right. She was extremely helpful.

Jose Delgado

Great experience! Joshua helped me and my family. I felt very comfortable with him. I would recommend him to anyone.

Steve Bird

Josh did a great job getting us into the car we wanted..Steve in finance kept our payment where we needed it. All in all , it was a great day ! ! !

Lisa Holubik

stink place! not helping to get van to trade for 2016 kia sorento suv n never go there ever again

Hunter Amundson

Misleading crooks! Absolutely terrible experience! I bought a 2014 Kia Optima Hybrid EX brand new and put 152,xxx miles on it and the engine ceased while normal driving. Dealership originally quoted me at 14k, which was insanely misquote. After getting Kia Corporate involved the quote changed to 11k, saying they mistakenly double clicked the engine, but wanted the full amount upfront before they could order the parts. Highly suspect, again got Kia corporate involved and after some dealing got the quote to $7500! Nearly half the origional quote! Still feeling like something wasn't quite right, I got another quote from Gerald Kia in Aurora. In literally 10 minutes Gerald Kia told me the part that Rock River quoted me at was a discontinued part and the entire quote was invalid. I immediately had it towed from Rock River Kia. Please heed my warning, DO NOT let these guys scam you!

Tonia Anderson

Excellent staff!

Melissa Sago

Joshua Beitel was the best sales man ever. I was shopping for a new car for my daughter. He explained the Kia Forte in great detail and what great features and safety it has. His expertise and great customer service made me choose Rockford Kia. Joshua cared about me as a customer and it wasn't just about a sale. He followed up with me and let me know what great cash bonuses were available. My daughter was happy and so we're my husband and I. Tomorrow she is going back to the dealership and Joshua is giving her a one on one tutorial of all the features. Please see Joshua Beitel at Rock River Kia he is the best and will take care of you and your family. Thanks again Joshua Beitel I will definitely be recommending my family and friends.

Latoya Suarez

Shelly Bryant

Verygood

Rebecca Narvaez

Jonathan Griffin

Definitely the best car buying experience I’ve ever had. Mitch and Doug were fantastic! They offered me such a good deal right at the outset, I couldn’t say no. Quick processing, fast financing, all very friendly staff...I feel like I’m part of the Kia family now. And we have a beautiful Sedona to boot. Thank you Rock River Kia!

Jack Stroup

When I pulled into the car lot, I was not real sure what I wanted. Mitch Edler told me about a 2016 Kia Optima that only had 4K miles on it. We took it for a test drive and I knew that was the car for me. The night I was there they were shorthand on sales guys and it was busy. Mitch not only took care of processing this car for me but was multitasking by helping satisfy other customers needs too. I would recommend Mitch and Anderson Kia to any of my friends and family. They are definitely friendly and professional group of people.

Chris Snow

We put Josh through a lot but we are happy to have our Santa Fe. Thank you for the great work.

Alisha P

Mitch Edler is so wonderful because he help found a better car and Steve Brown help me get great finance. I love the Kia store in Rockford. I bought two cars so far. Thanks Kia store.

John Kopp

Mike and everyone else is most professional and made our leasing experience wonderful.

Barbara Caya

Joshua was the best car salesman we have ever had....I mean EVER!! He kindly greeted us. Never once made us feel pressured. He took the time to find the car we wanted. He gave us a thorough description of the vehicle. We really appreciated it and will recommend Joshua to any of our friends and family. Thank you Joshua, we will never forget you!!

Kenneth mackey

The best car buying experience by far. If your looking to buy a new Kia make sure you ask for A'lisa Barron.

Christine Ramirez

I was so nervous, but David Scott made buying a new car easy. He put me at rest that he was going to help in every way to buy a car from Rock River Kia. I am so happy I stopped buy just to see if it was possible, and I drove away today with my new car. Thanks David Scott

Joe Graf

Highly recommend checking with Rock River Kia for your next vehicle purchase. I dealt with Mitch and he was a true professional with getting all of my questions answered. It was a painless experience and it went so well, my father-in-law ended up getting a vehicle that same day. Stop in and see these guys, you won't be disappointed.

John Bava

They were awesome from the sales person Alisa to finance they delivering of the vehicle was smooth and amazing I highly recommend Rock River Kia to anyone who wants a new car John

Shayna Leber

Mitch and Josh did a great job of helping me find my next new car! They answered all questions and made sure that I was well taken care of.

Deb Stiles

David J. Turk

Ask for Mitch, he'll get you through the process from start to finish. This was the second time I purchased a car, this time a Ford. Mitch was my guy again and helped look for the car that fitted my budget and needs. Mitch remembered that I'm not a guy that likes a sales pitch but prefers open and honest communication. Mitch is down to earth and gets you in a car that fits you or at least close as possible for what you want to pay. Solid performance once again.

Dale Dawson

Excellent team to work with from sales to finance. Found a great car at a fair price with no hassle. Thanks Mitch, Doug, and Steve!

Marilyn Kent

Nina Mckinney

Robert Holst

friendly and helpful

Jess M

It was a pleasant experience — given its a car dealership. Our guy, Harvey, was very nice and was adaptive to our money changes throughout the day. The only issue I had was that when we got there, every employee was looking at us, waiting for us to come in (the walls are windows) and it was disconcerting. Harvey was amazing and my mom loved the car we got her. I’ll be going back to get my new car when I have the chance.

Adam Turner

Worst dealership ever! Thanks for the lemon. Id choose anywhere that dosnt say anderson on the dealership. Biggest cons in rockford.

Joi Dundas

lula hawkins

Clean waiting area in service center

Susan Wolfe

Marron Phachansiri

Do not work with Josh Beitel. Just gave him all info needed to make everything smooth since my drive there is almost 2 hours. I wanted to lease, how much I am putting as down payment and which car. He couldn't pull any numbers for me. He only looked at what I was wearing instead of helping me. I wanted an Optima, he told me I can only afford the Rio. I just wanted numbers but he didn't even try to Run numbers for me and all my options. There is just to much going on here that really didn't go as planned, I wasted a super long drive since Johnny wouldn't run numbers for me through the phone and told me to come in knowing my long commute only to get treated the way I did. I just pray and hope all Kia's do not treat their costumers that way.

Tim Elswick

Knowledgeable and friendly staff my salesman Mitch was very patient with me Mitch didn't call me every other day asking me if I was going to buy the car he'd let me work at my own pace I visited the lot several times in making my decision and at rhe end i did but a 2013 Kia Optima SXL in 2014 thanks to Mitch and the Kia family great bunch of people

Tina Phillips

Mitch was extremely helpful. He found the color I wanted and got it to Rock River Kia fast. I would definitely tell anyone to go to Rock River Kia.

Business Hours of Rock River Kia in Illinois

SUNDAY
CLOSED
MONDAY
7:30AM–9PM
TUESDAY
7:30AM–9PM
WEDNESDAY
7:30AM–9PM
THURSDAY
7:30AM–9PM
FRIDAY
7:30AM–9PM
SATURDAY
7:30AM–6PM

PHONE & WEBPAGE

Rock River Kia en Illinois
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