ON November 9, 2017 I drove from Madison, Wisconsin to this Napleton Dealer to purchase a used 2008 Hummer H3. I had done my research and felt this was the best choice. WHAT A HUGE $10,000 mistake! I attached images to further solidify this rating. I previously called and set a schedule to come in. I brought my daughter so she could experience the purchasing process. I was not coming to place a down payment, nor finance. I was outright purchasing this vehicle.
Upon arrival, the salesmen (about 4 of them), stood in a group at a distance away from the door. No one approached us. An employee coming from the outside [cold] greeted us. Please keep in mind, this whole time, I have a $10,000 plus cashiers check in my coat pocket, ready to give to this place.
We were finally approached by a salesman and this was not who I spoke to over the phone. Initially, the conversation was blah'ish UNTIL I mentioned that I came to ACTUALLY purchase the before-mentioned vehicle.
Ah, there's the smiles, pleasant attitude and care for something to drink.
Advance up to July 27, 2018 from under a year and only 14,000 miles later, I have a hole, yes an actual hole in my engine block. The local dealership that would repair this type of vehicle quoted me $6900.00 for a replacement engine, labor and tax. I was very upset so I called NAPLETON AUTO GROUP AT 505 N. Perryville in Rockford back (twice, mind you) and emailed them. In short, there is nothing that they can or will be willing to do to make this right with me. Nothing. I am a single father, proudly served this country, worked very hard for the money I made, and this is the treatment. If this would happen to someone outright buying a vehicle from Napleton, what do you think would be your buying experience will be?
You do the math: $10, 574. 14 at 14,000 miles. Would you be happy?
I am regular 9-to-5 hardworking American like most of you. I don't have money to just give away. Now I have to borrow different friends' vehicles to get to work EVERYDAY, get my daughter to work, grocery shopping anything that requires a vehicle, I have to borrow someone elses'.
Thank you Napleton Autowerks in Rockford, Illinois for showing me that a smile and a handshake after the knowledge of an easy sale is the most financially dangerous risk that you can take.