Reviews of Napleton Auto Werks Porsche (Car Concessionaire)

505 N Perryville Rd, Rockford, IL 61107, United States

Average Rating:

DESCRIPTION

We have all the opinions of people like you who buy the services and products of Napleton Auto Werks Porsche (Car Concessionaire) in the area close to Illinois.

At present the firm gets a score of 3.7 out of 5 and that score has been based on 18 reviews.

You must have seen that it has an average rating is quite positive, and it's based on a large number of scores, so we can conclude that the assessment is very credible. If people have bothered to evaluate when they are happy, it works.

As you know, we do not usually bother to place opinions when they are good and we usually do it only if we've had a problem or issue...

This Car Concessionaire is classified in the category of Porsche dealer.

Where is Napleton Auto Werks Porsche?

REVIEWS OF Napleton Auto Werks Porsche IN Illinois

lori swanson

Until I met Richard Dummer, I would rather have had a root canal than go car shopping. Richard is extremely considerate of the customer and keeps your interest with his extensive knowledge of his product He is the only car sales person I trust. He actually makes the experience fun and you leave knowing you got a great car and the best deal possible. Thank you Richard!

Alicia Tran

bunch crooks work there we bought mercedes c300 yesterday i called next day where is my second set of keys they told my wife its come with one key and i went side for a smoke they put 1600 dollars insurance on my total so my sign it without my knowledge i hope every should read before you sign because these people are bad

talonrt .

I've had bad experiences with their service department I would not go back

Annie

Easy online scheduling. Friendly staff. Shaun helped me with my first visit and the cashier ladies made a good team. I appreciate the car wash after the oil change!

Perry Brooks

Good service

T RODGERS

Napleton AutoWerks Porsche. Found a vehicle on their web site, called in, and received detailed information on the spot. Both Troy and Richard was quick to respond and answered all of my questions. Indicated I wanted the car and was coming from out of state. Richard picked me up at the airport, gave me a detailed tour of the vehicle, all paperwork was ready to sign and I was on my way in about one hour. Both Troy and Richard where knowledgeable, respectful and an absolute pleasure to deal with. The car exceeded my expectations as did the quality of their professionalism. Both represent the Porsche brand very well.

Kristy Meyers

I take my vehicle into Napleton’s for oil changes and other routine maintenance. Each time they exceed my expectations. Thank you to Mike Palumbo for always welcoming me and going over the paperwork with me after my vehicle is finished.

Choco Gibbins

I have not found Napleton to be price competitive for new cars. Service dept does a good job washing cars and are friendly. Little disappointed with the service dept but will keep the three stars until I have another experience with them.

Cameron Travis

ON November 9, 2017 I drove from Madison, Wisconsin to this Napleton Dealer to purchase a used 2008 Hummer H3. I had done my research and felt this was the best choice. WHAT A HUGE $10,000 mistake! I attached images to further solidify this rating. I previously called and set a schedule to come in. I brought my daughter so she could experience the purchasing process. I was not coming to place a down payment, nor finance. I was outright purchasing this vehicle. Upon arrival, the salesmen (about 4 of them), stood in a group at a distance away from the door. No one approached us. An employee coming from the outside [cold] greeted us. Please keep in mind, this whole time, I have a $10,000 plus cashiers check in my coat pocket, ready to give to this place. We were finally approached by a salesman and this was not who I spoke to over the phone. Initially, the conversation was blah'ish UNTIL I mentioned that I came to ACTUALLY purchase the before-mentioned vehicle. Ah, there's the smiles, pleasant attitude and care for something to drink. Advance up to July 27, 2018 from under a year and only 14,000 miles later, I have a hole, yes an actual hole in my engine block. The local dealership that would repair this type of vehicle quoted me $6900.00 for a replacement engine, labor and tax. I was very upset so I called NAPLETON AUTO GROUP AT 505 N. Perryville in Rockford back (twice, mind you) and emailed them. In short, there is nothing that they can or will be willing to do to make this right with me. Nothing. I am a single father, proudly served this country, worked very hard for the money I made, and this is the treatment. If this would happen to someone outright buying a vehicle from Napleton, what do you think would be your buying experience will be? You do the math: $10, 574. 14 at 14,000 miles. Would you be happy? I am regular 9-to-5 hardworking American like most of you. I don't have money to just give away. Now I have to borrow different friends' vehicles to get to work EVERYDAY, get my daughter to work, grocery shopping anything that requires a vehicle, I have to borrow someone elses'. Thank you Napleton Autowerks in Rockford, Illinois for showing me that a smile and a handshake after the knowledge of an easy sale is the most financially dangerous risk that you can take.

James Cram

Consumers be ware. They will run a credit check on you without your authorization. Keeping with the car dealer dealership tradition, they proudly screw you over. I gave them NO permission yet they did a hard hit. I called, no return call as Finance Manager was too busy but will call back. (crickets chirping) .

Q E

I don’t write these types of reviews, but this was the email ad that broke the camel’s back. They sneakily got my email address from a car site where “clicked show cars in my area”—or something along those lines—and now I’m on their email list. Then to unsubscribe you’ve to go through a few hoops, which I always find very annoying because 1. Why else would I click unsubscribe? and 2. I never subscribed in the first place. In conclusion, no major grievances, but I’m not a fan of being spammed with emails from a company that got your email from a third party.

J Meezie

Rylee Smith

I had to get service done to my Subaru outback and the gentlemen in service named Ryan that helped me was a very nice. He greeted me with a smile and was very friendly and helpful.

Jerry Duncan

All you expect

Matt Burke

There service is fantastic

Jeremiah Alexander

Excellent Service

Norma Fuchs

Low inventory of sporty Porsche and no salesman on duty.

Stacey Kilmer

I came in late in the day and the Quick Lube Advisor, Tina Ward and the lady Ahlysha that was assisting her, were just absolutely outstanding! I was a walk-in with no appt and they got me in and out for my oil change and tire rotation in the most timely manor. Tina's personality and customer service paired with Ahlysha's responsiveness and professionalism is exactly the reason I will be returning.

Business Hours of Napleton Auto Werks Porsche in Illinois

SUNDAY
CLOSED
MONDAY
9AM–9PM
TUESDAY
9AM–9PM
WEDNESDAY
9AM–9PM
THURSDAY
9AM–9PM
FRIDAY
9AM–9PM
SATURDAY
9AM–6PM

PHONE & WEBPAGE

Napleton Auto Werks Porsche en Illinois
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