Reviews of McLaughlin Volvo Cars (Car Concessionaire)

Allen Whitmore

The only pressure that eas put on me was by me. Everything was well explained so far. When I pick up the car they promise to explain everything and I think they will.

Shirley Cook

Sherri was the only person that's pleasant. I would have loved to give this place a 5 star but I can't.

Jacqueline Watkins

I have been taking my car here since we moved here 4 years ago. Awesome customer service. Sherri is the best. She is great with customers. Just outstanding.

Timothy Gray

Great service and support!

Bill Woodward

always a pleasant experience. never let's us down.

June McWilliams

O have been waiting an hour now to get a headlight bulb changed!!!!!!!

Angel Diaz

I'm normally apprehensive when it comes to purchasing a new car. However, the staff at McLaughlin was incredible; they were exceptionally courteous and professional. They made the entire experience an enjoyable (and fun) one for my family. Kelly was our salesperson and she took care to answer all of our questions honestly and with great detail. In short, she was wonderful. Another great thing about this dealership is the service department; set up to get you in and out of there quickly and with the confidence knowing you were taken care of fairly - Beth was really great, she will make sure you get the best service!

Venita Williams

I was scheduled for an oil change at noon, they said it would be about 30 minutes. Two hours later I had to go find them. Two guys had no idea where my car was and finally they found it sitting outside. No apologies..... I was not happy!

Emily McMahan

I came in looking at a different car, after finding out that wasn’t for me the team here were very understanding and let me test drive an Outback. The test drive and service environment were fantastic, very low pressure and easy to work with. I am walking out a first time Subaru owner, who is very pleased with the quality of service that Kris and Jeff provided. They did a great job and were a pleasure to work with. Both were helpful and understanding. No tricks, just good cars!

Conni Witherspoon

MCLAUGHLIN MOTORS SUBARU IN MOLINE ILLINOIS IS THE MOST DISHONEST DEALERSHIP & SERVICE IN ALL OF THE QUAD CITIES and Beyond!!!! If I could leave a negative stars, I would. The sales department is just as SUPER shady. But THE SERVICE DEPARTMENT IS COMPLETELY DISHONEST! They really should be investigated for deceptive practices, i.e. bait and switching. Not bothering to talk to the customer or ask the proper questions and getting important information needed to service you adequately. When you get your car trapped down there, they then tell you the repair is going to cost you 10x+ the amount. I found SHERRIE SCHMITT (Service) & Michelle GAU (Service Manager) to be extremely un-knowledgeable, arrogant, ignorant and revengeful when they are TOTALLY WRONG! I called to ask what it would cost to fix my car - Sherri didn't bother to talk to me about the repair other than she just threw me a price at me. Then when I got my non-running car towed there said it was going to cost way more then they told me. Well, if Sherri would have bothered to talk to me about the service I needed, I would have made a good decision and not towed it to McLaughlin because having McLaughlin work on it was going to be way too expensive. Completely a clear case of bait and switch. I would have NEVER paid to tow my car there if they were going to do nothing other than increase the price from $116 to $1,800!!! In addition, this wasn't my first HORRIBLE experience there and for me 3 strikes and you're OUT! When we came to a settlement on our situation - MICHELLE GAU, the service manager, OUT OF SPITE, REVENGEFULLY called QC Towing to tow my vehicle, KNOWING I called a another towing company to collect my car - They BLOCKED my car in to make it impossible to remove my car - holding it hostage EVEN AFTER I was extorted to pay them for exactly NOTHING! Can you believe it?!? They were gonna have my car impounded less than an hour of paying them and they KNEW I called a tow truck. All because I didn't get my car off their lot fast enough?!?!...lucky for me my tow truck driver took my car BEFORE QC TOWING could get to it. McLaughlin doesn't care about their customers unless you are a senior citizen who only buys a brand new Cadillac for $80,000 and allow them to fix everything on the car without asking questions. McLaughlin prefer customers they can take advantage of, and that is it!!! McLaughlin claim to be a ‘family’ dealership. They are NOT! McLaughlin is only interested in you if you are a customer who wants to drop a ton of money on repairs without asking questions. They don’t take the time to ask the right questions, to make you feel like they are there to serve and help you. Sherri SCHMITT, at McLaughlin couldn’t be inconvenience to even take my call or call me back to ask me exactly what I was need of and then mad at ME for quoting me the wrong price. Hey, McLaughlin, please hire people who care about customers and not the bottom line of up-selling to make more money. Every customer matters, not just the ones with deep pockets. I WILL NEVER EVER TAKE ANY CAR DOWN THERE FOR REPAIR OR SERVICE AGAIN!!! I will absolutely will be sharing my DISAPPROVAL & ABSOLUTELY DISGUST with anyone who is interested in a car or in need of service. I will be delighted to tell them to AVOID MCLAUGHLIN MOTORS OF MOLINE, ILLINOIS like the PLAGUE!!! * below is a picture that shows them blocking my car in at the dealership & McLaughlin (Michelle GAU) called a tow truck company immediately to impound my car just minutes after paying them for doing nothing. Shame on you McLaughlin!

Leslie Patterson

Courteous, professional people.

David Greenhoe

It was quick and easy, and best of all, no surprises!

Aaron Smith

They messed up the paperwork and now we can't get our license plates for the vehicle and can't get an answer back from the people "trying to fix the problem" very unhappy to be honest

HP Chancellor

Good service

W.J. Mencarow

They offered to do the software update the same day. They were aware that I was traveling and had a business deadline to meet, so they worked on my vehicle immediately and I was able to make my meeting. GREAT service dept. and service advisor!