Reviews of McGrath Arlington Kia (Car Concessionaire)

Desi Sevova

We highly recommend McGrath Arlington Kia!Nick was a great salesperson got us exactly what we were looking at the right price.We are very happy!Thank you Nick!

joni murphy

Buying our new Sorento was a really good experience. We had decided that even if we loved the car if the salesperson was even a little bit pushy or obnoxious we were leaving immediately. Our salesman Kyle was fantastic! He was knowledgeable and enthusiastic about the car but he wasn’t at all pushy. When the deal was done he spent several minutes sitting in the car and showing us how to use all of the features. We drove a long way but it was definitely with the trip.

Maryrose Congdon

Good work and review of my older car. I bought it here too. They even washed it. Very happy

Bobbie .

The customer service given by Mr. Isaac Lovera is always excellent. He takes his time and explains what needs to be done and keeps you constantly updated. He’s always very helpful when I bring my car to be serviced.

Marie Lesperance

So excited to have a new car this is my second vehicle with McGrath Arlington Kia traded in my old Soul for a new Soul. Our salesman Nick did an awesome job and got us a really good deal I'm very happy!

MZAMBER4 .

David Botello was very very helpful. Got me into the vehicle that I wanted and assisted me with no hesitation. We need more sales guys like him. thanks Dave for everything. I love my Equinox !!

Jason Abrahams

Friendly sales team. Straightforward purchasing process. Hassle free. Highly recommend.

John Porada

George and Roxanne were extraordinarily helpful and concise with making the process of buying as no-pressure and smooth as possible.

R Wiley

Kyle was wonderful. Really worked hard to get us the best deal possible. Made me feel like I definitely wanted to deal with Kia. Thank you for everything, very happy

Lucas Johnson

Got into a beautiful 2015 Wrx with the help of kyle!

kremena avramova

Nick was awesome.Thank you for the great experience.Will definitely recommend this dealer

Tom Begnel

The process to buy-out my car following end of lease went very smoothly. The sales associate Jeremy was very professional and helped get answers to all my questions. The rest of the support team involved were very professional, courteous, and I drove away feeling that I had made a good decision. The car was also cleaned following the inspection which made me feel even better!

Anna Murphy

Chris and the team at Kia McGrath did a great job. They listened to what I wanted and made sure I was happy with my car purchase. Great customer service!

Jason Delacruz

Kyle Was super nice and a excellent salesman. He was super respectable and very high energy which made our two and a half hour trip out their totally worth it! ask for kyle

Sondra Malling

Everyone at McGrath Arlington Kia is so friendly and helpful! Jamal was wonderful to work with as a salesperson. He listened to my needs and was able to find me the perfect vehicle that was in my price range. He went above and beyond to make me feel comfortable and help me understand all the new features that were not on my old model. I highly recommend working with Jamal on your next Kia purchase! The manager and finance department were very helpful, as well.

Jessica Mascenic

I bought a new Kia Soul at McGrath and worked with George Res. George made my experience seamless and as smooth as buying a new car could possibly go! He did not try and BS me and spoke respectfully throughout the process. We were able to do the majority of negotiating over the phone so that when I arrived to the show room I began the paperwork process and was driving out of the lot within two hours! I’m very satisfied with the whole team that I worked with to purchase my new car! Thanks guys!

Frank Gorney

I don’t know how they did it, but Chris Duplancich and his finance team got me approved and in a nice car when no else could! Go see Chris!

Behzad Jafari

My experience with McGrath buying a new Kia Forte was outstanding. Our salesman, Chris Duplancich was very patient and courteous. Chris went out of his way to make this deal be a pleasant experience to us. If you are in market for a Kia, I would highly recommend this dealership.

Carrie Cox

Wow!! Such a great experience at the McGrath Kia. Thanks so much George. I’m so excited to drive my new Kia Sport home ! I’d definitely recommend this dealership!

Jovanka Novakovic

I'm really happy with my new Kia car purchase at McGrath Arlington Kia and would definitely recommend them! My salesperson, Jamal, was great and helped me set things up before driving off. The finance team was helpful too. Just a great overall experience:)

Jim Jacobs

I would like to complement Carl Reed for all of his help with my purchase of a lightly used Mercedes Benz on Saturday. He bent over backwards to make sure I was pleased in the end, and made the process from beginning to end an enjoyable one. I could not be happier with my Benz and the customer service I received at McGrath! Thanks again Carl!

DT39 profile

Will definitely recommend McGrath Arlington Kia to my friends and family.Nick work out a great deal for me on a brand new Optima

Juan R

It was my first experience walking to a dealership on my own, was recommend by a relative. David is the best there, will push everything aside to make sure you get what you need. Will not rush or pressure you, I walked out with a smile & a new car! If you’re plan on looking for any car on their lot make sure you ask for David!

Jamal Sherman

Love the service here. Go see Chris he helped me get approved on my Kia Optima.

Brandye Preyer

I bought a used Porsche Cayenne from McGrath Kia. Overall the buying process was pleasant. Carl Reed was a good salesman and the vehicle was a decent deal. The advertised price was a bit misleading because there is an additional mandatory $2000 added to the price for some unwanted services. About a month after buying the vehicle I wanted some minor service completed under the warranty. The customer service from the service department was terrible. Jim the service manager handled the coordination of my service and loaner vehicle. It took about two weeks to get my car in for service due to an unavailable loaner car. During that two week process, I was told by Jim on three separate occasions “that a loaner car should be available tomorrow and I’ll give you a call”. I never received a call. When I called to follow up, Jim was very nonchalant and unapologetic about his lack of follow through and communication. When I finally got my vehicle into the service department, I simply did not trust them to do anything internal on my car. I got some minor exterior work done and got my car out of there.

Kristen Doktor

Chris was absolutely incredible. He was patient with us as this was our first time car shopping in years. He listened to what we needed and wanted and worked hard to get us just that. He's personable and extremely knowledgeable, helping to guide us to the right decision for our needs. We would recommend Chris to anyone who is looking for a great, stressless (and dare I say fun?!) car buying experience!

William Spaulding

Did not plan on buying but after dealing with kyle and his staff the easily changed my mind and saw a good deal and took it. Great Staff!

A7XxRuLz .

Went in and got amazing help from Chris. Helped us through the whole process. Was very knowledgable and accommodating. Definitely going to recommend any friends or family to go to Arlington Kia and ask for Chris.

jessica james

Worse customer service! Been dealing with John, Joe, Gene, and Will. Have never been treated so badly in my life from a dealership. Bought a car in Nov 2018, found out recently that there was severe frame damage. I have never been in an accident with that vehicle. I am seeking legal advise under the lemon law. Would not recommend!

Clinton M

I purchased a minivan from Chris Duplancich. The service was amazing. He made me feel like I wasnt being scammed into a vehicle. The pricing was good and he made sure to get me an extended warranty. I will definitely be back and buy my vehicles from him in the future

Jeremy Vasquez

Go see Chris Duplancich at McGrath Arlington KIA. He was a great help getting me the car I needed!

Juan Patino Contreras

McGrath great customer service then most dealerships I've been too. I would definitely recommend the drive to come down here.

SMS2021 Anthony S

Will definitely recommend McGrath Arlington Kia to my friends and family. Very professional and friendly staff! Had a great experience working with Nick.He gave us a great deal for my daughter's first car.We are very happy! Thank you Nick!

marissa rooot

Everyone at this place was so welcoming, our sales rep was Chris. He was very pleasant, accommodating & knew what he was talking about. We will definitely back for any future cars.

Jamie Puorto

My experience at McGrath Arlington Kia was fantastic. I worked with Kyle and T.J. I could not have felt more comfortable with them, as well as the other employees I talked to. They all made the process very easy, and they were also very efficient. I would be happy to return in the future.

Jocelyn Deloera

Nikola helped me find the perfect car! I was able to walk out with my dream car. Would definitely recommend!!

Joanna Plaza

Nick, the salesman, was very informative of all the trims and was able to answer all of my questions. I actually understood everything he said given his accent. He’s a very nice guy. TJ, the finance manager, was also very informative. He gave me options to choose from and explained everything to me. His patience was appreciated especially given the hours he’d been working after just returning from vacation. He didn’t mind repeating himself to explain things more than once when I asked him. I would recommend this place. I’m a single female who hadn’t purchased a car in 17 years. I went in by myself & didn’t feel threatened doing so. They made me comfortable.

Olga Patricia

Advice: Read the final “Total Financing Amount” on the actual contract. The final sale price with fees on plain white paper IS NOT the actual total amount that will be financed. This includes several fee, plus two warranties, and more fees...

Tracie Batts

Friendly Staff! George welcome me to many options. He was very patient with me. I felt like I sealed the deal to my satisfaction. They provided all detail history about the vehicle I wanted and negotiable with price.

william snyder

Peter gave us a wonderful experience in buying our new Kia Sorento. He took his time with us giving us a different options to look at in the Sorento model. He did his very best to get us the best possible price and we felt good leaving the dealership that evening all due to Peter's hard work and knowledge of his product.

Naseem Moarefi

My husband and I had a previous bad experience at another dealership so we were a little hesitant at first, but Carl and the rest of the team provided excellent service! We were looking at a used car and ended up leaving with a brand new one at an even better price. Thank you so much for helping us and making the car buying experience easy!

User5893892 9390

It's not everyday you run into such a cool group of people as these. Jimmy took his time with the sales process and made buying fun. We came in looking for a used car and drove out in a brand new soul! Could not be happyer

Elizabeth Rude

Service time was accurate, and the people were very nice. Better parts prices than at another Kia dealership I called. I was pleased with the service.

Jacqueline Jackson

I was very pleased with my last visit. I was feeling some frustration because I was having trouble getting in to get my oil changed. And, Will took care of that immediately. It's always a pleasure seeing Isaac because he takes the time to speak to me on a personal basis and I really appreciate that. I would recommend anyone to come and bring their Kia to this location because they are always courteous and professional.

Brian S

It was really a great experience. George and the rest of the staff turned what can often be a drag into a nice smooth process. I am happy I went there, I highly recommend this dealership. Thanks again guys!

Noah Young

Super supportive staff and don't pressure you a whole lot. Kyle was great!

Hughdel Parker

As for kyle when you go; he takes care of you and his customer service is awesome!! Great place to do business.

Syed Afsarullah

I wish I could give a big 0 to this place. Worst place to buy and unfriendly people to deal. If you are badly in need of a car then buy it from any mom & pop dealership but not from here. They will treat you as if they are doing a big favor on you by selling their cars. And be careful, they will change the price before you reach there. If you ask them, they will say oh there was some things done on the car that's why we have to add that amount. Seriously???

Silvia Ortiz

Got me into my Durango at a great cost ask for Kyle could not be happier with the experience!

Mark Lovelien

Great service! Chris is great to work with. Very accommodating and thinks outside the box. Excellent communication. I'm 400 miles away but am very impressed overall and would buy again.

Michael Heatherly Ii

Chris Duplancich was very knowledgeable and made the process seamless and painless. Chris was willing to work with us and answered any questions we had. If he did not know the answer he was willing to go and did find the answers for us. Thanks Chris!

Grace Tjahjono

We bought our first KIA here at McGrath KIA, Palatine, IL We were help by Chris. He’s very helpful, and made the whole process easy and smooth for us. We’re happy with the experience and our purchase.

Nicole M Jones

Spoke to George Res on the phone one day about what I desired and he delivered just that on the next. There was no hassle or gimmicks to drive away in a brand new vehicle. He definitely doesn’t have the time to waste anyone else’s time which is what I admire the most. I personally appreciate the straightforward of what it really is rather than a bunch of back and forth. Thanks again George & McGrath Arlington Kia staff. Much appreciated. ;-)

joannesanchez sanchez

Excellent service! We were in and out in a few hours! Jeremy was awesome and really worked on getting our payment exactly where we needed it to be! I love my Kia and I’ll be back when it’s time for an upgrade!

Ron Greenstein

Just got a Stinger from George great car excellent experience. Highly recommend this dealership! George covered all the bases and was very respectful of my time.

Showcase Interiors

Thank you Eric for all your help! I'm loving my Kia Rio! A+ experience.

Sarah bernau

i had a really good buying experience here. I would definitely recommend this dealer as well as kyle my salesman.

faaizah cox

My salesman George was awesome on getting me approved for a new vehicle I will definitely send people to him to purchase a new car. The whole team was awesome thank you so much

Frances Worobey

Go see Chris at McGrath. He was a great help in purchasing my car. Made it fast and easy.

joey arola

George was very helpful and made the car buying very nice and it was all ready for me I came from two hours away and he was texting me the whole time making sure everything was set up and good

Alexandra L

They are very helpful and product knowledgeable. Pushy but not too pushy about extended warranty and add ons. Great with offering snacks especially since these things take time. Thank you to everyone who helped me make sure I could drive away with my new car!

omar ahmed

I recently purchased my 2015 Infiniti Q50 from McGrath Kia with Carl Reed. Mr. Reed was extremely helpful and played an integral part in providing me with the knowledge and confidence when making the choice for my next vehicle. After having dealt with a few different dealerships and salesmen, Carl was a breath of fresh air. I never felt pressured or as if I needed to protect myself from someone who didn’t have my best interests at heart. Thank you Carl for being someone who I could trust when choosing my next vehicle. I will be sure to have family and friends choose Carl Reed for McGrath Kia for their next purchase!

Kathy Sandoval

Chris was very polite, and well mannered, conscious of my wants and needs. Very satisfied with the outcome. Just wish the payments could have been lower. You got my business and my daughter’s business. Thank you all of your help. Gene was very helpful in saving me some money for the next 3 years, just fix his computer!!! Kathleen Sandoval

Tim Robinson

First time purchasing a car from a dealer. I could not have had a more peasant experience @ McGrath Arlington Kia in Palatine, IL. Our sales person, Nikola Nikolov was simply fantastic. Never felt any pressure to buy and worked with us to find a perfect fit. He was honest, sincere and genuine in getting us he best deal possible. At the end of the day, we undoubtedly got a great car at a fair price and extremely happy. The whole McGrath team provided a great experience. Thanks Nikola and team for reassuring there is still a focus on the customer. You all were great. Happy Easter...Tim R, Chicago.

Brendon Gendel

- I would not recommend this dealership - I spoke on the phone with the used car sales manager and sales consultant two separate times before driving 2.5 hours to the dealership. We had agreed on a price and all fees involved for the purchase (price of the car, doc fee, and sales tax). I drove to the dealership over the weekend to test drive the vehicle and receive a purchase agreement to take back to my bank. As discussed with the sales manager, I was going to test drive the vehicle and if the car drove well I would take the purchase agreement back home and have the funds wired on Monday morning. Upon wrapping up the visit, I was provided with a purchase agreement that did not align with our previous agreed upon price. The new purchase agreement had an additional +$2,500 in NEW fees. According to the sales consultant, the "Finance" manager would not be able to eliminate any of the additional fees that were already agreed upon before driving to the dealership. This is the unfortunate reality of buying cars from large dealerships... HIDDEN FEES and non-transparent buying. I purchased a car from Carvana on Tuesday afternoon for a great price - no hidden fees and the car will be delivered to my door Friday morning.

Matt Windsor

I would stay far away from this dealership. I called to verify a car was in stock, and verified the price as well that was shown online. Someone by the name of Eric confirmed that it was there and to come on in to buy it. I freed up my afternoon, brought my trade in. Upon looking at the car, I was told that it is $6030 more than advertised on their website. At first they told me the car I called about was sold. I pointed out the stock number on their website and on the car to be the same. This manager couldn't dig his way out of his hole. It was actually very comical to hear him come up with excuse after excuse when I would point out his blatant lies. I tried explaining to the dealership how they lost the sale, but they didn't care.

Shane Kennedy

Everyone here was super helpful and Jerry made everything easy for my dad and I.

Lisa Selzer

Thank you McGrath Kia for helping my parents with the purchase of their 2019 Kia Sportage. Eric made the buying process smooth and hassle-free. We will be coming back in the future.

Anthony A

My salesperson was Nicolai. He showed me a lot of hospitality and treated me like a member of his own family. Nicolai made buying a car hassle free and respected my time which I great appreciated. I would highly recommend working with him. After taking delivery of my vehicle, Nicolai followed up with me multiple times to accertian my satisfaction and also invited me back to have the car detailed anytime in the future. Thanks a lot!

Stephen Brown

Chris traded me out of my KIA Rio that I bought a year ago from him and got me in a brand new KIA Optima with lower car payments. For the second time, THANKS CHRIS!

Mohamed Khan

The car purchasing process was a great experience when working with Kyle. He was very nice and helpful and could see that he really wanted to help us. It is always nice to have a salesmen that is passionate about what he does and brings a lot of energy because of it. I really recommend this dealership as well as asking for Kyle when you get there.

Oscar Navarro

Not my usual dealer but may end up going here instead in the future. Went due to them having a part I needed replaced in stock. Parts department checked with service dept and told me to save time and just have car serviced there rather than buy part and take it to my dealer since wait time was short. I went there right after hanging up and once there I was told wait time would be 2-3 hours. Wasn’t too happy about it but I was already there and had committed. Car ended up being ready in about an hour or less. I was very happy on how I was treated as a first time visitor. Staff was very polite and were quick to know what I needed since parts dept guy remembered talking to me and informed service dept on what needed to be done. Price was very reasonable as well. Would recommend.

Justin Marks

Smooth easy transaction is all i have to say.. George was a friendly Sales rep and worked with finance to make sure i got in and out quickly. Car was detailed with my new plates on it by the time i was done with signing my papers. Great Job all around!!!

Charlene Kovac

I received prompt, courteous, attention from the service manager to resolve my issue.

Jen cummings

Had a great experience once again here at mcgrath this is my second vehicle and kyle made it such an easy transition.

Chris Collier

Great staff. Very helpful and not pushy at all like other dealers. Ended up getting a Subaru wrx from them and they took very good care of me from start to finish.

Tamika Britten

Carl was our salesman and he took care of us. He got us into a certified used car with great mileage, great price, and a note we wanted. I would definitely recommend McGrath to anyone looking for a car.

greg crouther

Éveryone was very personable and friendly and eager to help my wife get a 2019 Kia Forte S. She is pleased with her new car. They got the car buying process done in a timely manner and rather painless. Not a very fancy place but they get the job done.

Brando Garcia

First time buying a car from a dealership and I had gone to a different kia dealership first and didnt like the experience there so I went here to McGrath. I have to say completely amazed with the sales rep Julian Ramirez. Explained everything with great detail answered every question I had without a problem. We tested drove it, came back got me a great deal. He also speaks Spanish for anyone needing help in Spanish :)

Tamaz Giorgadze

Paul Kaszuba the most knowledgeable, professional and friendly salesman i ever met. Strongly recommending. He did everything to make deal go fast and smooth. Thanks guys.

Madeline Blaha (IL OT DOCTORATE 20)

Nicola was such a pleasure to work with. He really helped me find the perfect car. Thank you McGrath Kia for making this process super easy.

Annie Kim

Chris was not only the excellent, but also the kindest helper. We were there almost closing time. But he was not rushing and took time to go through the process. I will definitely refer him to all my friends,

Aaron Siddall

Chris D. Was very helpful. Helped me trade in my car for a great price and secure a deal on a 2019 optima! Quality sales experience & great experience overall. I would recommend anyone to work with Chris.

Marisel Reyes

Great, fast experience when purchasing our car from our sales associate Chris and the guy who did our financing! . My husband and I had a monthly price in mind and they both worked with us- we left happy customers! Got a good deal!

Emily Winterstein

George is a lifesaver! Hands down best experience I’ve ever had with any car salesman ever. Very attentive, explained everything perfectly, and just a great guy overall. Will definitely recommend everyone to George!!

Chris Korenkiewicz

Very nice working with Nikola (nick). Very knowledgeable about the process and helped me through with no pressure. I wasn’t planning on getting a new car but he was very helpful with talking me into the deal. Not really even more money than I was previously paying for a better car, and new. Thanks for the help today and I will certainly enjoy the new car!

Austin Stern

I recently just went here to look at a 2011 used Kia optima. Upon inspecting the engine bay I saw that their was no coolant in the reservoir. This could have been a very simple coolant leak but I still decided to step away from the car, this is not why I am giving them a one star rating. The reason for the one star rating is because when I went to ask why this was the salesman had no response and when we went back inside the used car manger tried to explain that there is not suppose to be any coolant in the reservoir as that would actually mean that there is a problem. Having worked on cars my whole life I knew this was a total lie (not that you need any mechanical experience to know that's BS) and I thought it was absolutely disgusting that he was trying to convince me that the car was "suppose to be like that". Luckily I knew enough about cars to catch his lie but I know a lot of people would have believed him and it's terrible that he is actively trying to rip people off that are in the market for a low priced car. Instead of admitting the problem they decided to still try and push the sale forward.

Dale Burden

Came to McGrath Arlington KIA and had a great experience with Chris. He got me a car with a low car note! Go see Chris. I would highly recommend him to all my closest family and friends.

Gered Jackson

I was very surprised and happy with the entire process. The sales staff was not pushy at all, Jim did a great job. Amazingly, the financing part of the deal, was actually the most enjoyable part of the experience. I understand their job is to make money, but Anthony was able to meet my budget and explain how the numbers were coming together. I would absolutely recommend McGrath Kia.

Robert Jones

Go see Chris at McGrath Arlington KIA! He has great customer service and is able to get the deal you are looking for!

jason schubert

This was the quickest and easiest transaction that i have done and it is all thanks to kyle! I was in and out of there in the matter of 45 minutes

Jamie Trittin

I’m giving this 5 star review to Kyle and Anthony alone. Kyle and Anthony were very nice and personable individuals that did everything in their power to ensure that my wife and I were comfortable. Kyle also worked with me on the price of the car. Anthony was quick and straight forward with the financing part. Thank you, Kyle and Anthony!! The manager that spoke to us is a different story, however. He was very pushy and actually increased the price of the car when he learned that I did not want the protection package, which I did not need. I do my own work on cars because I’m a mechanic and do not need unnecessary ad ons. The package included oil changes, dent repair, tire rotations, car washes, anti theft perks? (Wasn’t very clear), and some other minor things. (Everything a mechanic/body technician could do with little effort) I explained that I do not want the package because I can do it all myself. Kyle understood this but the manager did not, so I paid 700 extra dollars for pretty much nothing. If this car wasn’t so difficult to find the manager would have lost the sale with me. None-the-less, I got the car that I wanted in very good condition. Good Job and Thank You again Kyle and Anthony!!!

Vickie Kurzbuch

I can't say enough nice things about the staff at McGrath. Jamal was knowledgeable, kind and went over and above to get me into the car i wanted. Thank you Jamal and also to Jim for all of your help. I would definitely recommend McGrath to all of my friends.

Kevin Wojdak

I brought my car in at a set appointment time for an oil change and tire rotation... and inspection. While the service was good, it took way too long to get completed. The entire service, a very basic and straightforward service, took over an hour to complete. I can go to a quick lube and get both of these services in 30 minutes or less.

Jackie Parker

I probably wouldn’t purchase a car from here again. I asked them to detail the car before I picked it up and change out the spare tire before I picked the car up. I was promised that would be done. When I went to pick up the car the vents and seats were still dirty and the spare tire was not changed. I got the vibe that the sales people put on a front when talking with customers and are not always truthful. Go elsewhere to buy a car if possible.

Jarrod and Ellery baldassarra

This review is purely on the buying experience there. When I went there and found the car I wanted, I quickly found certain thing that were wrong with the car and was promised by the former manager, Louis they were going to be taken care and no one ever called me back or tried to fix the situation. I found out a week after getting the car, it needed new tires. When I went in to have it serviced, I was told it needed new brakes, which I was told were recently replaced when I purchased the car. I also was told that the car’s warranty from Kia would be transferred. I found out later that this was not true. I like my car, but I would never purchase a vehicle there again.

Carmelita Shackelford

My experience with McGrath Arlington Kia in Palatine auto dealership was great! Eric worked diligently to put me the vehicle of my choice at a great price!! The staff was friendly and helpful. Bobby S.

Brittney Benson

We drove three hours to purchase a Telluride and were very excited for this new vehicle. The sales person confirmed the price was sticker price before we made the trip. We arrived where we were present a price that was $8,000 over sticker price. Insane! They wasted our time and money. On top of that they didn't give us black book value for our current vehicle which was only 3 years old. I would give them zero stars if I could and feel they are crooked for ripping off their customers. We left the dealership pissed off and taken advantage off. These employees lie. They are a shame and disgrace to other car dealerships, who respect the American consumer and their hard working money. Shame on you McGrath!

Ewelina Czauz

Paul Kaszuba helped me find a great car!!! Made my car buying experience great. Paul was very knowledgeable and provided exceptional customer service. Thank you!!! I would definitely recommend this dealership to anyone.

Fritz2828 .

I will start by saying Carl and Anthony were good people and nice to deal with. Why 2 stars then? I walked out of there leasing a 2019 Stinger and thinking I got a good deal. Two days later I get a call saying the residual value was wrong on the lease and not in my favor (I would be paying more). I go in and Anthony explains the situation and tells me KIA wouldn't accept if they gave me my previous monthly payment so my payment has to go up $20 a month. This whole thing seemed extremely shady. To his credit I ask that they include a second year of oil changes and tire rotations. He says they will be included all 3 years. This will not offset the entire cost of the monthly payment increase but it was a nice gesture. I no longer feel like my deal was that great anymore. I think they should have honored the first lease we both signed. The whole thing has left a bad taste in my mouth and I am now reminded every time I look at the car. A similar thing happened to me with the previous owners in 2016 (I know it's not McGrath's fault) and having it happen twice back to back has made me lose a lot of faith in this place. At this point I can't see leasing another car here after the current one is up. Edit 6/12/19 Spoke with a manager who actually explained the payment increase to me. I believe everything is settled now. I increased to 4 stars.

Jadwiga sek

Pawl and Kyle helped us get into our new forte and a really good deal. I originally came in on a Lexus and i was happy to switch over to the forte. I Strongly recommend this dealership and when you go in either ask for kyle or pawl they will take care of you.

M collins

Was not expecting to buy a Kia Forte but everyone at McGraths Arlington dealership, especially Nikolai who helped me were so informative and helpful I that I didn’t want to look anywhere else. Extremely happy with my purchase, this is the second time I have purchased from this dealership and will more than likely come back a third time.

Mark Wiley

Kyle was a terrific salesman. A "no pressure"approach made working with him and the entire McGrath family an easy and refreshing experience.

YAROSLAV FISHER

AVOID Horrible experience, huge waste of my time … the internet advertised price is not honored, the dealer adds multiple packages (about 2k worth) as a condition for the sale. Sales Manager, Gene (I think), incorporates all bad stereotypes about used car salesmen, dishonest, went back on a deal and tried to sneak back an up-charge (~$1000) that was specifically negotiated out of the deal by just raising the monthly payment. My advice to not give them any business, there are much more deserving dealers, but if you do walk in because of decent price on the internet, watch out, they do not intend to sell at that price and will try every scam on you.

Mary Hackl

Got into a new Kia Forte and i loved the experience while doing so kyle was super nice and efficient!

Jacob McWherter

Called in, spoke with Eric about an online truck. Came into the store, everything was there as listed. George Res took care of me above and beyond and TJ finished the deal!! Great experience, highly recommend McGrath Kia!! Thanks again guys for the RAM 1500

Marcus Orofino

Kyle was very patient and accommodating throughout my entire experience working with him. He didn’t push me into making a purchase. For a car salesman he wasn’t at all slimy.

Gregory Vis

George really help me out getting the best deal!

Saulius Normantas

I would like to complement Carl Reed for all of his help with my purchase of new Kia Sedona van. He made sure I was pleased in the end with the car and made the long process an enjoyable one. Thanks again Carl!

Jake Wilson

Great experience. I got the car I was interested in at a good price. Jim was very professional and provided options without being pushy.

Sandra Alevras

This car purchase was a wonderful experience! Jeremy was a real person, not pushy, very informative, personable, and helpful ~ as a matter of fact, everyone I interacted with was great. I even ended up with a better car than I originally was looking at. They work hard to get you want you want. Dealer gets 5 stsrs. Jeremy gets 6.

Lisa W

I was so happy with the first car I brought last year from McGrath, I took my daughter in last night and bought a second car. George patiently answered all our questions regarding everything from models to financing to buy vs. lease. Stop on in and ask for George! Tell him Lisa sent you.

Seth Anderson

Good car buying experience with Chris Duplancich. Low pressure.

Caryl Whiteman

Great experience in car buying!! Kyle was outstanding and Chris was pretty good too. Everyone was pleasant and very helpful. Great selection of cars. Thanks to TJ too!

vanwinkle1223 .

Attempted to purchase a 2016 BMW 328i that was listed with an aggressive online price of $21,400. Overnight the price turned into $22,400 because "work" had been performed to the vehicle. The dealer also attempted to build in an additional $1500 in "accessory" fees to drive the ACTUAL car price up to $23,900 + tax and processing. While they claim to have the best price - it is a scam. Keep shopping, find a dealer who commits to and honors the original advertised pricing!

Jay Harris

Gene, the manager tried to con me. The red flag was when he demanded i give him back his paper that listed his offer to me with the hard numbers, including tax, title, taxes. Here's the con exposed: as an example, he'll say the Doc fee is $621. So they inflate the numbers, and try to confuse you with the "all-in" fee- trying to mask what you're really paying for the car. When it comes time to sign the contract, the doc fee is really $139. Also, they advertise cars that aren't really for sale as a way to get you to visit their dealership. From looking at YELP -looks like hey're doing this scam regularly.

Tom Groth

We drove 4.5 hours and find out you added over 6,000 over sticker on the Telluride and calling it a “protection plan”. I was never told this. I told the salesman I was willing to pay sticker and he didn’t seem to care. I wonder if Kia knows what this dealer is up to.

Angi Peterson

George was awesome! Made me a deal I couldn't refuse. He made the process painless! Great car, great price, great guy!!

Janusz Ulrych

I have bought multiple cars from Kyle and never have been dissapointed. I have also sent him a few of my friends who as well has told me that they had a really good experience with him and that they were glad that i told them to go in and ask for Kyle. I really recommend this dealership as well as kyle.

Laterra Hill

This place is great. They have helpful people and good, quick services. I really appreciate the auto services they provided. They handled my car situation perfectly. Thanks again

JARED VASKE

Great car buying experience!!!! Found the car I wanted, offered great price upfront and were very efficient with my time. Would highly recommend them for your next vehicle. I will be back for my next one!!!!!

Amber Krontz

The sales people were very sweet and honest. I flip flopped between two cars a million times and asked two million questions. They were extremely knowledgeable and showed me patience and understanding. I look forward to being a Kia customer for any future purchases and would highly recommend them to my friends and family. Thank you for my beautiful new car!

Helen Marino

I had a really god experience and got a really good deal. They did everything by the book! I recommend going in and asking for Kyle. With the combination of Joe and kyle we were able to walk away happy in our new car.

James Germain

My appointment was 15K mile maintenance. The woman who checked me in (my apologies for not getting her name) was friendly and completely on top of things. Outstanding service. She even offered a car wash. Service was completed in under an hour. The details were well explained. No complaints all around.

Georgia Murphy

Very congenial service staff. Work was done quickly they are now my go-to people

Haley Shupe

We came in to look around and were pleasantly surprised by the warm welcome and patience as we looked around. Nick Nikolov was our salesman and was relaxed and made the process fun and easy. He was transparent and relaxed and didn’t push us in any one direction. He was also a great listener of our needs and helped us any way he could. We purchased a car and couldn’t be happier. We love our new Kia Telluride! Go to McGrath Kia and go see Nick Nikolov for your next car.

J. Van Dorpe

I purchased a used 2008 Mazda CX-7. My sales rep was Nick Nikola. Nick didn't rush through any part of the process and took the time to explain everything. Nick was very communicative about answering questions and being available for assistance with the purchase process. The gentleman who processed the paperwork was also very nice.

David Alvarado

Johnny and Chris were extremely helpful! They helped me find a car that fit my descriptions and necessities. They made sure I was comfortable and took time into making sure that I made the right choice. They were patient with me. I am 100% satisfied.

Rocio Castillo

came in for a used car left with leasing a new forte and could not be happier with my purchase! thank you kyle! and thank you mcgrath Arlington kia.

Linda Langworthy

Kyle did an amazing job and got me into my new Sportage!

Matthew Mijalski

I worked with Chris Duplancich today on finding a minivan for my young and growing family. I had a lot of apprehension coming in to buy a vehicle because with 2 kids under the age of 5 every dollars matters. Chris was very respectful towards me and my wife and worked very hard to get us a deal that was within our budget. Having not purchased a vehicle in 12 years I felt like it would be an extremely uncomfortable experience and was pleasantly surprised with just how easy it actually was. Thank you Chris for taking great care of me and my family’s needs. I will definitely recommend McGrath Arlington Kia to my family and friends and I will have them ask for Chris!

Dimitriya Maleva

I purchased my first new vehicle with McGrath Kia.Nick was helping us with the whole process and made it really easy.Will definitely recommend.

Karen Thompson

I had a really good experience here ask for kyle when you go!

Rick Denz

We recently purchased a new vehicle at McGrath Arlington Kia and it was a great experience. Chris Duplancich was our salesman and was extremely friendly and helpful in meeting our needs. Would definitely recommend shopping for a car here.

Julia Gattone

Thank you, George, for the wonderful service, and for helping us find our new SUV for our growing family!

Paul Reynolds

Very kind and knowledgeable staff!! George did a great job walking me thru all the new features on my Kia Optima. I was planning on buying my lease balance out, but after taking a look at the new Optima it was hard not to go with an upgrade. They now are full of new tech that my 2016 didn't have. And starting the car from my cell phone was the cherry on top.

Barbara Palmer

ERIK and Paul were great. Found a car used car and they went over everthing and even fixed the brakes for us so my daughter would be safe. Thank you so much!

brandon capetillo

Nikola over at McGrath Kia really provided me with excellent customer service and had me out of there in no time! Thank you.

Rossana Becker

This place is the greatest!!!! I would recommend to all. From the sales (Carl) to the finance guy (JT) they were professional and expedited the process!! I wouldn’t go anywhere else

Shannon Brown

Great experience went in for a used car came out with a new kia soul and i love it! Thank you Kyle!

Daniel Le

George was very helpful. He went the extra mile without being pushy. Always saw to our comfort while we waited. Helped us get through the buying experience in a timely manner. Great guy!

Tommie Gunz

Quite simply the easiest and least stressful buying experience I've ever had. Thank you Jimmy times a million. We love our new car!

Pickled Slimes

Our sales rep Jamal was great! He was knowledgeable, professional, and pleasant to deal with. We felt like he was truly our advocate in the negotiation process.

Donna Powell

I leased an SUV and Eric helped me. I also talked with Joe and Anthony. I was treated well and they all went the extra mile to help me, especially Eric. Thank you McGrath Arlington Kia. I love my new Sportage SUV.

Stacy Spangler

What excellent service! Left with a comprehensive list of my car’s condition, great personal assistance, and a smile on my face. Will definitely be using this location for regular service, thank you so much!

John Rodgers

I cannot give high enough praise to the McGrath KIA team. They truly went above and beyond and gave me quite possibly the best and smoothest car buying experience of my life. George Res is truly one of the best in his field. See him and he will quite literally move heaven and Earth to get you in the car you've been waiting for. My most heartfelt thanks goes out to this dealer. They truly are changing the way people buy cars for the better. I would highly recommend this establishment to anyone that is in the market for a new or pre-owned car. You won't regret the time you spend there.

Chris Dorris

Originally this was a 5 star review. I was in and out of the dealer with my car within a couple of hours, and the process was relatively painless. Now weeks later they still have not paid off my trade-in, so I'm still paying for that car, nor have they responded to any of my attempts at contact. Highly recommend you find your next car elsewhere.

rachel frasch

Chris D. Was awesome and made buying a car easy and hassle free. Love this dealership!

Roman Berkusenko

These guys are the best of the best! Nick (Sales) made our buying experience the best and Joe (Manager) helped close the deal so everyone was happy. Great buying experience and pleasure to work with. Thanks guys.

Brandi-Lyn Jasnica

I don’t know where to begin. From the moment I walked on to the lot, I felt like every single person who was working came in just for me. I find buying a car to be the most stressful thing in the world. Honestly, if I ever have to buy another car, I will come here. I will wait for something to be available if they don’t have what I’m looking for. They even fed me while I was waiting! This was BY FAR the BEST & GREATEST car buying experience I’ve ever had. I want to tell everyone to go buy a car from McGrath! You will not be disappointed!

Juanshika Rice

My experience with Dave was great. I went in with my mind set on what I wanted. I wasn't to sure if it would be possible. Dave made it possible along with Jamal, TJ, and the rest of the team. My first point of contact was Nikki P, she's sweet. There's a great team over at McGrath Arlington Kia. They made me happy. Thanks guys!

John Westermayer

I contacted McGrath Kia in Palatine via their website and Friday. Eric fielded my call and answered any and all questions I had about the new telluride SX. He set me up to come and meet Peter who was extremely helpful, courteous, and professional. After meeting with Joe and working out the details with Peter I decided to buy from Mcgrath. They really are terrific and treat you like family. I would highly recommend them to anyone.

ma g

staff is always courteous everything is always clean in the break room they always try to be as quick as possible with whatever you come in for for your car and they always wash your car and try to leave you smiling

Buffy Alm

Best customer service I’ve ever experienced while getting a vehicle serviced. You can tell they truly care for their customers

Ashley DiVenere

I visited this dealer this weekend. George Res was the salesman that helped me while I was there. He was extremely helpful as I was buying my very first car. He made the process easy on my end and it ended up being much less stressful than I imagined it would be. He walked me through the entire time and made sure I fully understood every step of the way. If you are going to this dealer I would 100% recommend George!

Erika Lagos

Isaac Lovera & the Mechanics are Beyond Great. Thank Ü for the Amazing customer service. Thank Ü for making me feel Valued. I appreciate it. =>

Ken Kring

Went in to buy a pre-owned car. We agreed on a price. And we were just about to sign the paperwork when they tell me that there are all sorts of other things they have done on the car. Things that I don't want. Things that I never asked for. The end result is that whatever price you agree on, they are going to jack up the total cost of your car an extra $1,000. I didn't buy the car from them. I decided to buy from a dealership that didn't act like a bunch of weasels. Updated: plus somehow they have a way of taking negative reviews down. Their actual rating is much lower. They removed mine regarding my interaction with their sales person, Sam. Weasels!

Jorge Sabillon

Not bad of a place clean and offers refreshment. It wasn’t pleasant making a deal to make a purchase and just know add 2k to whatever prices they have on used vehicles. It’s their package that isn’t negotiable on removing, other than that not bad of a place.