Reviews of Jaguar Orland Park (Car Concessionaire)

Booker Washington

.Service was excellent.

John Kolosci

These guys are the best! Very friendly, very knowledgeable and communicative about the state of your vehicle. I've not had a single negative experience at Jaguar Orland Park. I also have to give a nod to Ernie S, his customer service is 2nd to NONE.

Anthony Hayes

I was so very displeased with my recent service experience. My scheduled service was delayed, plagued with unbelievable diagnosis and accompanied by a unresponsive service rep I repeatedly requested a new service rep, but all to no avail...... PLEASE STEER CLEAR OF Raul Pesina !!!!!!!!

Joseph Root

Excellent Service all around

Joe Gandurski

As usual, the service at Jaguar Orland Park was outstanding, great communication, attention to detail and personal attention to making sure things are done correctly.

roosevelt kees

The experience was great and service excellent.

Jim Buczek

Excellent sales and service team has kept me coming back 3 cars in a row.

Marinda Oneal

Wonderful service

Keith Harrison

Another great experience at Land Rover of Orland Park! The service department is great and makes it hassle free each time. I had my LR4 towed there for a battery issue & they replaced it after checking everything. Best part is, zero cost to me as they handled it under the warranty! I couldn't be more pleased.

Corey B

Highly Recommend! Exquisite service all around.

Rick Ravelo

Ernie in service is always great takes care of the 2 jaguars.

Paul Trainor

Great service!

Ollie Townsend

Dealership employees also have cars that require maintenance and repairs. My 2008 Jaguar XKR was starting to have the dreaded electrical gremlins. Instead of keeping my car for a day or two, Ernie suggested a new battery. VOILA...my worries are now gone and my beauty is on the road purring again.

Mike Collyear

Did great work but kept my car longer than I expected

Vanessa Corbin

Outstanding service team!

Danny Jones

Very friendly service staff (Raul), and willing to help. From there, not so great. Took 2 weeks to get in for service, and another two weeks + to get my F-Pace back. Within 40 miles (!!!!!) the Engine Service light was back on. Ugh. Called back for another appointment, and told it'll be ANOTHER 3 WEEKS to get back in... REALLY???!!!! After you just fixed my car....? Only good news is it's under warranty, so i get a loaner... but what if it wasn't?? would I be out of a car for weeks????

Shaun Moore

I had an amazing experience here with Richie Moffett. I never felt pressured, lied to or hustled. He's an honest man who got me an honest deal. My wife and I were in the market for a 2017 Jaguar XE 20d. We also had a trade in. They were reasonable, I got what I wanted for the trade in. I highly recommend you consider Richie for your next purchase.

omar novoa

Very professional.

Robert Wall

The service tech, Sara J. could not have been better. She listened to my problem, reminded me of other issues that I overlooked, called me the next day with updates and repair options. Later that day she called again with the final update and reported on several options that were not critical and could be considered at a later date. She asked me to drive the car for a few weeks and let her know if it was performing satisfactorily. I never felt she was pushing me to buy service I didn't want or need. In fact she suggested I delay some non critical options. I felt she was interested in what was best for me and my car. Her honest and helpful manner is a true testament to her integrity and to her company. Robert W.

David Woodson

I was ultimately pleased with my last experience at Jaguar of Orland. Rick, my service advisor, went out of his way to ensure that my vehicle got exactly what it needed. He kept me apprised of the status and made sure that every issue got resolved.

Becky Hensley Zumba/ Dance Fitness

Everything was great!!

Shiree Booker

So sorry I spent time and money for $95.00 oil change there. Service is poor and my car returned to me with problems it did not have when I gave the my keys. Everything that shines is not gold.

Kesha Sanders-Robinson

Rick was Awesome!!....but the receptionist has a bad attitude!

Nick Parisi

Worst experience with any car dealer ever. Their service department tried to get $2400 for a minor replacement of a fuel pump , a job I had done by an auto service center that specializes in Jaquan for $900! How do they justify this? How many others do they routinely fleece? No good answers from them. Beware.

Ralph Strozza

This is a great dealership to purchase a vehicle from! I first contacted them via e-mail and received an almost immediate response. Subsequent e-mails were responded to as quickly. They then followed up with a courtesy call and we took it from there. By the time I went in to test drive my new XE a few days later, the deal was already done. Lew Russo was my sales rep and he was great: very knowledgeable, transparent, and friendly to work with it. Everything I asked for he delivered on. I LOVE doing business this way. If you're in the market for a Jag or Land Rover, definitely give this dealership a chance. You won't regret it!

Arlene Wiggins

Recently my 2005 X-type Jaguar needed repair. Ernie Sandoval was extremely professional in diagnosing the problem, and completing the repairs in a very timely manner. I appreciate the experienced staff at Jaquar in Tinley Park, and I am always greeted with courtesy and a smile.

Ronald B

All work done was five star.and done in a pro. manner......I will make this my place for my cars...................Ron B.

Jegathesan Muniandy

Hi Guys, I had a wonderful experience with the Team in Jaguar Orland Park. Tom was my sales rep, James Subka is the Sales Manager there and John was the person who processed on the financial before releasing my car. I went and test driven a few cars there, I'm also new to the country without any credit history. But I can say that I'm completely satisfied the way they treated me, there is no differentiation is handling customers, everybody treated fairly and with full of hospitality and dignity. I got my lease agreement approved after a sincere hard-work by Tom and James with the creditor to make sure that they fulfill customer needs and fully committed to total customer satisfaction. I would highly recommend anyone who has Jaguar and Land Rover as their choice of cars in their mind to visit Jaguar Orland Park. M.Jegathesan

Randy Gorski

Great place to work

Robert Herrera

Taken my F-Pace for service and Ernie Sandoval has always been very professional and courteous.

gold uche

Came in today to BUY an Ml350 that i had test drove last week. When i entered the Land Rover side i was not greeted or acknowledged though there were two gentleman standing at the front entrance. I had cash in hand to buy this SUV but i will be buying my SUV tomorrow at a better company with better employees. Do Not Come Here!!! Take your business and money else where!!$

Chris T

Pretty pathetic when nobody answers the phone during business hours on a Wednesday afternoon.

Skip Byers

Everything I asked to be checked and corrected seems to have been done expertly. As usual, the staff was pleasant and professional. I am happy with the results.

Amber Alberts

Affordable price for the repair. They took a few days longer than quoted to have the repair finished but otherwise I had no concerns.

Vaibhav Singhal

Very unprofessional!!! Though I booked the appointment with Dean, he was not available for the booked time.

Robert smith

Thank you so much for the great service I had an appointment not a long time wait got in and out

David Holt

Great service and Erni Sandoval always ensures you are completely satisfied. Ernie does not stop until he has ever technical issue resolved however detailed.

Markell Parks

The staff is courteous and professional.

N. England

My sales experience at Jaguar Orland park was by far the best I've had. They went above and beyond to facilitate the transaction, and made sure I was happy. Highly recommended.

Melvin Jeter

Great service!

Rolando Garza

Everybody was very professional and informative

Kevin Prunsky

I called for an appointment today and they told me it would be a 45 days before I could get an appointment. This is the reason Jaguar is no longer a car I will own and I hope this dealership goes out of business

mary perry

My adviser Ernie is always professional and courteous...

Annette Manley

Excellent service, very happy with my detail and other service and will always have my car service there!

Cristina Whited

They were very thorough and quick to get me in and out as fast as possible during my yearly service and oil change. The special gifts were such a nice surprise! Happy to continue my services with them.

Arthur HOLMES

Very Professional Customer service experience , Thanks

Joe Miller

You "dun" good. Ernie explained some features I was unaware of and made some recommendations. Great job on the work done. Almost look forward to my next visit.

Noel Hastalis

Service dept. communicated daily re service that took longer than anticipated. Very satisfied

Jyl Grogan

Still waiting on a call back for a part that was ordered over a month ago.

Reginald Suggs

The service advisor is great. This is the best Jag dealership I’ve dealt with so far.

Becca Swanson

Eveeryone is very friendly and the service is excellent!

Joseph Brewer

Jaguar Orland Park...I rate them 5stars for excellent service..I was well pleased..I also rate Raul Pesina the service manager with 5 stars...I must say he was very friendly informative about my vehicle...He made sure everything was done right before giving my Jaguar F pace back...And they also give your vehicle ah carwash when providing maintenance to your vehicle...I would most definitely recommend them to family and friends for business ....

Michael Pizzuto

I always receive excellent service! Ernie Sandoval has been my service adviser for years! I would not think of getting my vehicles serviced anywhere else...

jerome fritz

I was stranded with an overheated car, and this dealership helped me get a tow plus rental car. They did a great job getting my car running fine again.

John Houdek

Class Act Dealership and Sales Staff