Reviews of Jaguar of Naperville (Car Concessionaire)

Jessica Bohannon

I have purchased two cars from this dealer so far. First I bought an Audi Q7 and just recently I purchased a GMC Yukon from this Jaguar dealer. Dan Loose was my sales rep and I couldn't ask for a better experience. The process went so fast and smooth. Then I brought the truck back to their service department a few days later to have the wheels powdercoated. Matt and Tony were so helpful. They showed me all the different colors and finishes I could choose and offered their recommendation since they do this all they time and I wasn't sure which would look best. I went with their recommendation and couldn't be happier. The best part is I had my car back the next day and they even cleaned it inside and out. I'll be back again once I'm ready for my next car.

Phil Cunningham

The entire buying experience was excellent. This is our 3rd car from Land Rover of Naperville. All from Chris Peterson. He is great to work with and the entire staff is as well.

Darek Rudzinski

Amazing body shop

Jason Sinchak

Chris Peterson - Always Excellent.

Arpit Arora

Tony Portuese (the vehicle maintenance manager) and Matt Herzog (the service advisor) are absolutely two amazing and very helpful folks at Jaguar... They're always ready to go above and beyond to help you and do the right thing for you. Raina at the front desk is always very helpful and kind as well. My experience with the service team has never been less than 10 on 10...

Karen Andrepont

People r always helpful and friendly

Demetra Gregorakis

Staff is kind until they can’t get what they want from you , careful.

Petra Estrada

AJ Gasbarro, Thanks for your help acquiring our new vehicle. Great service, support and prompt attention. Love our new car!

Paul Swartzbacker

Very quick to respond to a internet inquiry. Great service, very friendly, would definitely recommend this business!

Cindy O'Connell

I will never take my car back here to get repaired. State Farm recommended this place and everything seemed fine when I picked my car up. I then noticed that it sounded like my window was cracked when I was driving on the expressway the next day. I took my car back and was told nothing was wrong and they hadn't touched the window during the repair job (which they did). They said the sound must have been there before and I should check with Chevy on a warranty! I was furious. They also accused me of trying to get a pre-existing issue fixed! I ended up taking my car to the Chevy dealer I bought it from and they easily indentified and fixed the issue which was a seal that Jaguar forgot to put in. I will never go back.

Charles Cox

Absolutely the most ridiculous and worst service experience I have ever had and I've owned a lot of cars in the 30+ years I've been driving. I have had Mercedes, BMW, Porsche, Hummer, Audi, Cadillac and VW just to name a few along with ONE Jaguar. The service department of this dealership has completely soured me on the Jaguar brand. Because of this dealership and their service department I will never purchase another, new or used.

Dr. Laura Bokar

Great experience working with Dan and Phil! They were friendly, highly professional, and knowledgeable. My car is beyond beautiful! Thank you gentlemen for making our experience so pleasurable!

Alex Cher

Jaguar of Naperville employs professional and knowledgeable staff. They make car buying easy and offer competitive pricing. I definitely recommend them!

Jeremy Mann

Great experience.

Touline K. Elshafei

Chris P. and John K., as well as the whole team at Patrick Jaguar, were incredibly helpful and knowledgeable about the differences between the varying models and how best to finance our vehicle within reason to make sure it fit our budget, yet still had everything we wanted in a car. Wonderful working with them and would highly recommend this dealership and the team!

Jared Toops

I wish I could post pictures on Google reviews, but a description will have to suffice. Naperville Jaguar/Land Rover is a certified body shop. My BMW was rear ended less than a year ago. The damage was not terrible, but it was dented, scraped and scratched enough to warrant a near $1,200 repair bill. The other driver's insurance happened to be with State Farm. They recommended this location although I had a preferred German body shop I had worked with in the past. I care for my cars a bit more extensively than most would, and my paint is near perfect - no swirls, scratches, chips or dents. Upon arriving I politely asked the body shop manager twice not to wash the car after the work was done because they use an automatic wash that can scratch the paint and strip off all the wax. The work was completed in two days. The first time the manager called me, he explained to me that they would need to re-paint the bumper once again since his technician hadn't mixed the color properly the first time. This was fine with me since I had another vehicle to use. Upon picking my car up, I had to walk around the dealership to find somebody to help me. Their receptionist was polite and kind enough to find my keys herself. Unfortunately, the car was pulled up still dripping wet, glass streaked up and water spots everywhere. Remember, I politely asked twice not to have the car washed. I was told the manager was "too busy" to get ahold of, so I checked the bumper and left. Since paint looks different as it "gasses out" over a 90-day period, the bumper seemed to match well with the rest of the car. Though lo and behold, about 2 months later, one of my friends noticed that the bumper looked lighter than the car in the sun by a fair margin. The bumper also developed orange peel (a sort of "wavy" texture in the clear coat) that significantly contrasted with the rest of the Mineral Gray paint. Orange peel is a result of poor painting practices. Furthermore, they had neglected to remove the tow-hitch cover and actually permanently painted it into the rest of the bumper. Somebody rushed through this paint job, and it shows. The quality is so poor, it's amateur-level. When I called to have this corrected, I was given a run-around and BS reasons that they can't cover their unprofessional work under warranty. I'll have this re-painted by a body shop with competent staff and properly trained technicians. AVOID this body shop at all costs. Not sure about the rest of their dealership's service, but if it's anything like what I experienced, I would avoid the dealership in totality.

Lorena Perez

The best people there are Manager John Karoumi and Austin. My salesperson Kevin is also OK. The people who works with Service I am not impress with them. As single professional woman I know about cars. When I asked them when I need to do my service for first time he said in one year. I told them that time it is not main rule for schedule a service is miles. Someone can have car garage for a whole year with 100 miles vs person who commute daily 50 miles each way. So miles is the key to do maintenance. The person in service told me I will print something he did not do. I am used that men believe that women only to know to put gas to car no in case. I have had 4 cars already and I am know how take of my money and my personal investment Land Rover Discovery. Also be carefully with Finance you need to be sharp with loan. I am glad that I work as Finance Application Manager.

Chad Eckert

The people who work at this place are the epitome of "car salesmen".

Houssam Mardini

Worst customer service ever! Before you buy the car, their sales people all over you calling and emailing. Once you buy, they do not respond at all. For a week I have been trying to reach some one about the title of the car i bought last month to no avail. More than 10 voice messages and emails. Very disappointing and unprofessional. Never again I am adding this; you get "response from Owner" which is likely software generated. The response asked me to email customer service; well I already did with all the details requested and still never heard back. I also emailed the sales manager Mr. Loose to no avail. It is disturbing to give lame excuses; not sure how many people in your system has last name Mardini? One? me? At any rate; since emailing customer service and manager was of no use, my name is Samuel Mardini and I bought a Jaguar I-Pace and the sales person who greatly disappointed me by his lack of response is Nick Seccotelli

Joshua Anderson

My mom just bought a car here. The environment was calm and no pressure. The salesman was there for guidance and not to push the highest price. They treated her well.

ravi yadav

I purchased my vehicle on 11th September but till date I have not received the title for the registration. I have sent dozen of emails and made multiple phone calls but did not receive any response. I escalated the matter to higher authorities too but no luck. It looks like staff at the dealership just ignores you once the purchase is made. Other than this I have faced other support issue once the purchase was made. Does anyone else has the similar experience or I am just the odd one out? I thought Jaguar is a reputed brand and they would care for their customers. Please share your feedback friends.

naomi novoa

Intoductions are important in my opinion. Nick Saccotelli was professional and transparent. He made our experience unforgettable. We are very happy with our 2018 Range Rover Evoque. We hope to continue to build a trustworthy relationship for as long as we own our Land Rover. J&N

Raquel Wadsworth

I want to thank Tony Portuese & Matt, i had some issues with my car Jag XF . They went above and beyond to help me with my car great service. Also, the front desk ladies are wonderful.

Morgan Klein

I could not find the car we wanted on any of the Illinois Jaguar lots. Chris Peterson rose to the challenge and found the car we wanted elsewhere. He felt our sense of urgency and acted swiftly to secure the car and get it to Illinois in a matter of days. He went above and beyond! I definitely recommend him.

Lilian Gaibu

The car wasn't washed after the service was done

Christian Cantwell

Found an Excellent Used Car at Patrick Jaguar... a Volvo XC70 that was what I was looking for... the purchase experience was a good one. Robert Yarbrough was great to work with...personable without being high pressure... I would recommend him to my friends and that is something that I don't take lightly. The whole experience pretty relaxed. Would I shop there again... Yes.

Gis George

My taillight blinker stopped working and I called Jaguar Naperville to see if they could take in an emergency bulb replacement. Matthew Herzog, a Service Advisor, did not hesitate to take a look and had me out in no time. I appreciated the feedback and help in such a short time frame. Thanks again Matt!

ND

I own a Jaguar and was looking for Range rover. I interacted with Sales and leasing guide Chris Peterson and he personally came with me for a test drive and answered all my questions. The entire buying experience was very friendly, professional, and very straight-forward. I would highly recommend everyone to visit Jaguar/Land rover of naperville if they are looking to purchase and in particualar Chris.

Anthony Rouse

I went to this dealer as I had heard what a stud salesman Chris Peterson was and he did not disappoint at all! The dealership itself turned out to be just as good. I highly recommend if you are looking at a product they sell that you go to this dealership and make sure you use Chris Peterson as your salesman. Chris really works hard and is a great guy.

ike flores

Hands down tony and bart are top notch professionals. been bringing my landrover to them for years and have received nothing but 5 star service. Recently brought my jaguar in for a maintenance check and was treated with exceptional customer service. They informed me up upcoming maintenance and items of interest, saving me money down the road! Can’t say enough about tony and service crew!!! Thanks

Leah Groth

Worked with James and Howard to lease a Jaguar F Pace and the whole experience was pleasant and seamless from start to finish. I found the people here to be so much more personable and easy to work with than the majority of dealers out there. None of the awkward games and slimy behavior I have experienced elsewhere. Highly recommend if you are looking for a Jaguar or Rover.

Dale Dambek

I purchased a used vehicle from Jaguar of Naperville and could not be more happy with the professionalism and care the entire team gave me. Two people I would like to mention were Howard Breitrose and Jeff Albert, both men made me feel like I was their only client and took care of all my needs. Thanks Again!

James Gryder

Steve Heinrich is awesome. We have leased 2 Jaguar XE's through him. Would recommend these guys to anyone looking for good customer service. I'll be back in 3 years for my next Jag. Thanks, Steve!

Dan Mosca

Took my 2016 XJL to the body shop for repairs because I wanted the repair to be completed at a certified Jaguar shop. Location was 1 hour from my home. Dropped the car off and went out of town for 8 days. Was told car should be completed when I returned. Needless to say car took much longer than expected. When car was completed I picked it up only to find the car vibrated when going 50 miles an hour or faster. Returned the car to the shop again. This time they said they found a bent rim not part of my insurance claim. I asked them to repair the rim as well as the others that had curb rash. This time took 10 days because they forgot to repair the other rims. They dropped the car off for me this time at my home because of the delay. Clearly the people that dropped it off didn't notice the same problem. By this point I was beyond frustrated and was not bringing it back another 2 hour round trip. Brought car to a local tire shop to see about the vibration. Was told by the shop I have a bent rim and that 2 of my tires had steel belts showing. Also said the Jaguar dealership should have told be about this and how dangerous it was too even be driving it. I ask you how in the heck could they miss this unless they didn't even put the car on the lift, let alone repair the rim. Needless to say I won't be going back to the dealership and not even sure if I'll ever buy another Jaguar even though this is my second XJL.

Michael Oleksiak

Dealership feels small but staff is nice. I've been here twice and had good experiences both times. No pressure, no barrage of follow up calls.

Rocky Sardo

I'd like to thank Kyle Esler from Patrick Jaguar of Naperville. Kyle was very easy to work with & i am happy we were able to purchase a 2016 gmc sierra 2500 hd . We are very happy with the purchase of the truck . Please see Kyle Esler , he will take care of your needs - thanks !

Keith Anderson

I recently bought a CPO Jaguar XF S with the help of Howard Breitrose. He did an excellent job navigating the process and was very helpful throughout. I could not be happier with the process and the end result.

Erica Cole

My experience was awesome! Very professional and knowledgeable staff. My experience was great from start to finish. They were able to get me the vehicle I wanted and the process was smooth and straight forward. I highly recommend this dealership. Thank you Phillip!

Paul Sc

Tony and Matt in service are great to work with! I had a breakdown and they got me back on the road in no time!! excellent service!!!!

Chris Biggs

Tony & Matt at Jaguar of Naperville are two of the best in the industry. If you have any issues, questions or concerns they will see it is taken care of in an exceptional manner. I appreciate all the work both of you have done on my XFR.

Andrew Doster

I was recently in town and went to the dealership in casual interest in seeking a new car. Kevin Ahlert, sales agent was extremely helpful. He provided superb service, was extremely knowledgeable in answering all of our questions, all without being pushy. We are so inclined to purchase from him!

Rocco DiOrio

Looks like a nice organized shop people seem friendly and seem to care and listen to what u have to say

Jesse Bell

It was a long day.I accomplished my mission.I was happy that every thing went well in the end.

Rick Dubey

I bought a 2013 ford sho from here in April of 2017. The selling price was good they decent amount on trade in. I bought an extended warranty which was a huge mistake the sho has factory twin turbos and after 14 months they blew my warranty would only cover one turbo huh?? Patrick would not help me what so ever not even call continental insurance to help a customer.. my daughter mentioned she wanted a car from them I quickly talked her out of it..

J B Layao

Mr Bill Benjiamin and the rest of the staff who helped us were great . The whole process was painless and was done efficiently in such a way that we ended up driving home with the Cayenne that my husband and I wanted. Thank you.

Ondrea Grill

Normally everyone is responsive and helpful there however the last time I took my RR in for maintenance - they had it there for 2 weeks when I was called that it was finished, went and picked it up and the LIGHT WAS STILL ON. Took it back right away, they "fixed it", went home, a few days later when I drove my car again, the light was on again. Went back they had it for another week, and they "found" out what was wrong it was another $900+ to get whatever fixed, when I picked it up it now has a large scratch on the front bumper. After emailing countless times to multiple associates at RR, not one person has gotten back to me about the scratch the put on my RR. VERY displeased with the service and lack of response!

David Betz

I recently worked with Nick Saccotelli to purchase a Jaguar XF. I have purchased many vehicles over the years and have some good experiences and a few really bad experiences. This is by far one of the best experiences that I have ever had. There was absolutely no pressure and no questionable sales gimmicks. Nick worked hard to make sure that I had all of the information that I needed to make an informed decision. I walked out feeling like I got a great car, at a great price, with an extended warranty that gave me peace of mind moving forward. No buyers remorse this time, just a big smile as I drive my new car. Thanks Nick.

paul doligosa

Sales manager Phillip Merza is very easy person to deal with. I did not feel pressured to buy the car, that's why we were able to come to the buy point price rather quickly. In the future should I need another car I will check first the website of Jaguar Naperville.

Dave Mayer

While it took me a year to finally take the plunge, the Jaguar team and Jack Gifford in particular were patient, helpful and friendly throughout. I'm now the proud owner of an XF AWD and loving every minute.

David V

Proud to say and Lucky Hand Chris Peterson, I bought the 3rd vehicle from Patrick Jaguar of Naperville. All 3 vehicle thru Chris as the Sales person. I still have all the 3 vehicles. 2x Evoque and the new Jaguar XF Thanks Chris. Its been a pleasure working with you.

RPHFMVA Organization

Great dealership with outstanding mechanical service and collision repair. New and pre-owned car sale.

Habib Bandzoumouna

My time at Patrick Jaguar dealership was astonishing; the process went extremely smoothly. I had never had a dealership take care of me even after I purchased my car. Usually, most dealerships will sell you the car and then you’ll go your separate ways. Patrick Jaguar dealership made sure that even after purchasing my car, I still was doing well. Thank you, Patrick Jaguar dealership, for going the extra mile for my family and I.

Jenny Stefani

I recently worked with Steve to purchase my new Jaguar IPace. He was patient with my many questions and I knew I was in good hands. I love my car and the experience overall was 5 stars! As a woman buying a car, we don't always get attention but I felt so comfortable and know that I got a great deal and that I will always have great service!

Ken Maltby

Hello, I purchased a Range Rover Evoque on 9/18/19. this Dealership and my sales rep Bill was wonderful to work with. They kept me informed every step of the way and followed through with no surprises. I live in Minneapolis and needed to fly to O'hare to pick up my new Evoque -- they sent a limo to pick me up and take me to the dealership. Great customer service and a more than fair price. Highly recommend!!!

Kelly Gwin

They do not like to negotiate prices, and they may make you wait for some unreasonable amount of time to get to you.

vin peseski

Just purchased a Jaguar F-Type from this dealership. Steve Heinrich was my sales person and he was fantastic. Knowledgable and personable, he made the experience quite enjoyable. Didn't have a good experience with this dealership 2 years ago resulting in me purchasing my Rover in Hinsdale. But looks like I'll be back next year when my Rover lease is up. Well done Naperville Jaguar.

B Pete

Had a wonderful experience buying a used car. Everyone at the dealership was respectful and follow it up with me after my purchase.

George deolitsis

This dealer is very professional and very customer friendly. My salesperson Steve and the sales manager Daniel were great to deal with. They treated me like I was British royalty thruout the whole sales process!

Scott Lutz

Well worth the visit. I highly recommend them.

Daniel Loose

Best place to find a deal in Chicagoland

lokesh venkatesan

My experience with Phillip Merza and Raphael was awesome .

Karla mac

I went to trade my car in and that's exactly what happen. I was greeted as soon I walked in the door with no appointment. Didn't know what car I wanted but left with a 2018 jaguar within my price range. I worked with Phillip. He was very knowledable, personable and honest. Great customer service! Gold star service!

Tommy Fierst

Great experience. Phillip was honest, trustworthy, straightforward and easy to deal with. I must say, the best car buying experience I have had.

Chris Trush

The best car buying experience I have ever had. Phillip was great and we received the best customer service.

Catherine Curtis

Great car buying experience! Did my research and truly believe I got the best deal on the car of my dreams, Jaguar! Great, friendly staff. They drove the car off the show room floor so I could test drive the exact car I would be purchasing. All around fun experience! Thank you all! CC of Plainfield

MrPhotojk .

My wife and I have to drive quite a ways to get our vehicle serviced in Naperville. Jaguar of Naperville makes the trip enjoyable by giving us rides to where we want to have lunch and then picking us up afterwards. Their showroom always has television, magazines, and coffee to make the time waiting more pleasant. Service on our vehicle is always done well and they give us alerts on servicing that might be required in the near future. They remind us of appointments, and treat us as friends. We are very pleased with Jaguar of Naperville and their service staff.

Jen Folker

I called and scheduled an appointment to have a duplicate spare key made for my 2002 Jaguar X-Type. I got an estimate over the phone from the parts and the service department for $285. When I came in to drop the car off at 5:05 PM. The lady at the front desk told me the service and parts department were closed and to come back tomorrow, she could not take my car in for service. After arguing with her for 10 minutes and telling her that their website says they have a vehicle drop off service, and for this reason I had driven 2 cars to drop this one off, she obliged and let me drop the car off. I got a phone call from Matt the service writer at Patrick Jaguar the next day stating that my duplicate key was done. However, my car had a "worn ignition" and the new key starts the car but, "sometimes" gets stuck. The estimate for a new ignition was over $450. I said no thanks as it was a spare key anyways and came to pick up the car. When I came, the original estimate of $285 became over $400. After I asked to speak to Matt he came out, and rudely told me that there was nothing he could do, because the invoice had already been entered into the system. After I told the dealership to take the duplicate key back because I wasn't paying the $400+ dollars. The invoice was miraculously adjusted. But WAIT! There's More! When I got home and tried to take the "NEW" $400 key out of the ignition it was stuck. I decided to not take the car back to Patrick Jaguar knuckle heads, and took it to my mechanic instead. After he spent over an hour removing the ignition with the stuck key. He showed me my original key and the "NEW copy." The key was cut slightly different causing it to get stuck! My mechanic had to sand down the new key to get it to fit the ignition properly, this cost me another $150. The service writers at Patrick Jaguar are lying scum buckets, and the parts department couldn't cut a simple key. DO NOT GO TO THEIR SERVICE DEPARTMENT EVER! They will lie to you, they will cheat you out of your money, and they will smile in your face while doing it! BUYER BEWARE!

Natalie Coleman

I had a great experience purchasing my 2016 Jaguar XF. The salesmen (Kevin) was very knowledgeable, communicative and pleasant. The amenities and features of the vehicle are superb and the vehicle is a beauty!

Frank Long

I purchased a 2015 Jaguar XF from Lev Akdemir on 08/14/2018 off the internet. I can not say enough good things about Lev, the process went smoothly, and he was in constant contact with me from start to finish....everything I asked for he delivered! Naperville Jaguar should be extremely proud to have such a great asset to their team. If your thinking about purchasing a vehicle, I would highly recommend Lev!!!

I.k I

Nick Saccotelli is a great sales agent. Goes out of his way above and beyond his duties to make sure you are happy. Very professional and polite. Good natured and mild mannered. And he knows his Range Rovers. He made my purchase of a 2018 RR Sport very smooth and easy

dan Harris

I recently worked with Chris Peterson to purchase a Range Rover. I highly recommend him for purchasing a new vehicle! I was particularly impressed with his knowledge of the Range Rover vehicle and his honesty in recommending the right fit for my needs. I traveled to complete the purchase and he made himself available in a very short time frame to accomplish everything. The paperwork was perfectly in order upon my arrival and everything was seamless. He's the best!

Skip Byers

I've waited for a while before posting to see if I feel as good about my experience and choice 3 months later. In fact I do! The experience in purchasing a preowned vehicle was very good in all respect. Thank you guys!

Debbie Quintana

I purchased a 2018 Jaguar F-Pace, after visiting the dealer around 4 or 5 times, my client advisor Steve Heinrich was AWESOME, he was patient with us and went out of his way to connect with my husband and myself on a personnel level, he went above and beyond our expectations. We have been purchasing cars for years and we have never experienced this type of Professionalism and truly caring about my needs and concerns. I would HIGHLY RECOMMEND this dealership and ask for STEVE HENIRICH.

Nicole Jones

Could I possibly give less then one star. Trying to get a recall taken care of on my Jaguar has been a nightmare. Rude customer service and any management refuses to return your call. Had to call Jaguar manufacturer customer service to have any assistance at all. People who do business with these people beware.

simon thomas

I bought my wife a brand new 2019 Jaguar e-Pace in April 2019 and here we are in June and she still isn't driving it. It really sucks when you spend over $50K to buy your wife her 'dream car' and a month later she says she doesn't want it any more because the experience with the new car has been so bad. Multiple issues and nobody seems to care or respond. I wrote a letter to the general manager and the executive in charge of Sales operations and never even got a response. This is my 5th car from the Patrick Group - but probably my last unless something drastically changes and changes fast .

Shobha Banerjee

The service is very bad. I bought a new Range Rover 6 months back. In dev 2017, I saw that the tyre pressure was shown low and Was popping warning on my dashboard. I went to this place to check my tyres at 5.30pm and they did not have any service men. They asked me to keep driving the same car under same conditions. They did nothing to help or provide safety. They were least bothered about my concerns and refused to acknowledge. The receptionist knew nothing and manager also did not help. Totally they sent me back in the same car. After buying the most expensive car they did not have the courtesy to offer a loaner car and ensure my safety. I suggest not to work with this dealer.

Baljit Singh

I recently bought a Range Rover Sport at this dealership and had an outstanding experience. Iman Panah assisted us through all facets of purchase. He was very professional, well versed and made the purchase go smoothly and effortlessly. A special thanks to Eric and John for providing a very friendly environment. Our overall experience with the dealership was wonderful!!

Derick Kalec

Matt and Tony always take great care of me. I have a company Jaguar XF I service there regularly. They make getting my car serviced so easy.

Michael Botrice

We recently bought my mom a Range Rover from Jaguar of Naperville, and we absolutely couldt not have had a more pleasant and friendly experience than we already had. It was great dealing with Daniel Loose and Phillip Merza they are absolutely the go to guys to get a deal done. It is a very friendly family atmosphere and it was our first car purchase from them and they treated us like royalty. The car was ready when we arrived, paperwork was all ready as we had already spoke over the phone. None of that extra this extra that or forcing any kind of package at all! What we spoke about is what we received when we got there! If your looking for a Land Rover/Jaguar Dealer then Jaguar of Naperville is the Go To Place!! Make sure to ask for Phillip Merza!

Westmont Towing

Great dealership

SAL WABI

Very good

Michelle Bohannon

Earlier this year I bought a Jeep at this Patrick dealership and had a great experience. At other dealerships I felt very rushed through the test drive, but at Patrick they let me take my time and drive until I knew this was the right car for me. The negotiation process and overall purchase process was very smooth. I kept waiting for some sort of "gotcha!" or sales pitch on an add-on I didn't really need, but it never happened. They stood by everything they said and were very honest and straightforward throughout the entire process. I have taken my car in a few times for oil changes and standard maintenance since I bought the vehicle and everyone is always very friendly. I'm usually in a hurry because I'm in the middle of dropping a child off or picking one up and the mechanics always do their best to get me in & out so I'm not late. I feel like they really care, which I greatly appreciate. Tony & his crew are the best around and I would recommend them to anyone.

Matt Beliveau

The service and sales teams here are fantastic. I chose to buy a Jaguar here two years ago specifically based on my showroom experience which was far and away superior to the local Mercedes and BMW dealerships. I continue to be pleased with each service experience I've had since then.

Jeffrey Murphy

Excellent luxury vehicle dealership. Offers maintenance and collision repair. Sells new and previously driven vehicles. Great staff and accommodating atmosphere.

Jeff Pfleger

Philip was an incredible salesperson. He dealt with anything we threw at him with grace and always was very accommodating. Not only did I get a fair deal on both the trade-in and the new purchase, but Philip and everyone else was incredibly easy to work with. I've purchased previously with Naperville and will definitely come back.

Michael Purcell

Chris Peterson made the experience seamless. Greeted me as I walked in - in a polite manner. Had all the paperwork ready to go. Very knowledgeable about the product as well. Would have no problem telling a friend about Chris.

Gerald Zimmerman

Jaguar is back with a great line up of sports cars, SUV’s and sedans. After loving the F Type we opted for more room and bought an F Pace, the sports car of SUV’s. Super car with great curb appeal, fun to drive and lots of room. Once again, Chris Peterson is the best in the business. A real joy to work with and very knowledgeable.

Manikandaswamy Kandasamy

Not great... hyped pricing more than listed pricing

Gordan Lesic

If anyone wants to drive Jaguar, my advice is to visit Jaguar of Naperville and look for Mr. Philip Merxa. You will be delighted with kindness and professionalism. With him we easily bought Jaguar E-pace. Thanks Philip! Gordan and Stela Lesic

Judy Magree

I purchased a new 2009 Jaguar XF from Patrick Jaguar of Naperville. My experience during the purchase was great, and more importantly, I find their service department to be excellent. Christy, Ben, and Matt are very knowledgable and provide excellent service. When I am ready for a new Jaguar, I will be buying it from and having it serviced by Patrick.

Millvenia Stiff

I love Jaguars

Ninab Chimon

I’ve been other places BUT this place is my absolutely favorite! Great service, friendly staff and amazing cars! I got help by few people, all of them were amazing. Bill the sales advisor made everything possible with help of managers Phil and Sammy the finance manager I got to drive a pre owned car as good as brand new home on the same day!!!! All of their used cars are in wonderful care and condition because the used cars’ manager Tommy keeps an eye on them. Overall the place is highly recommended!

Jeff Aubin

Had a great experience buying my new FPACE from the very beginning with my Sales person Philip to the Sales Manager Dan. They made the whole thing very easy. Also want to acknowledge Justin who came to my home and showed me how to work some of the bells and whistles and Matt in service who got my car ready for me to pick up. Great job guys thanks for your help

Jason Benward

If you enjoy taking your car to a service center to have it sit all day and not be looked at this is your place. If you like to be given the run around as to the issue with your car this is the place. I own a Jaguar so of course my car is in the shop every other month, and unfortunately I have to take it to this service center which is terrible.

Sharon Caffey

I took my car here to get heat fixed took them 6 hours and heat still don't work.

Lindsay DiLeo

Howard is the best! No pressure and great company. We're very happy with our new wheels.

Venkat Palle

Excellent service! Friendly and knowledgeable people. Philip Merza is the gentleman to go and see in this dealership for Sales on both the brands. He is a wonderful person, listens to what you are looking for, patiently provides you with test drives on multiple vehicle configurations if you desire, gives you space to make a decision without being pushy, answers the questions patiently and makes sure you are a happy customer. We bought a car from him recently and are delighted with his service. He has in-depth knowledge of financing and leasing as well. Also kudos to John, the General Manager for turning around the culture at this dealership and making it a customer first and customer friendly environment. He is an excellent person and will go to great lengths to make sure he gets your business to the extent possible and will try to make you happy. Keep it up!!!

Abhinav Dhar

Very helpful and kind staff.

Amer Ahmed

Tony and the rest of the landrover crew are awesome. Fast, friendly and honest

John B Cannizzo

Walked into Jaguar & Land Rover of Naperville cold. Wanted to investigate a Jaguar F-Pace. I knew I was going to buy a car this day just a matter of what kind...Lincoln, BMW or Audi. Armand Gasbarro came right up to me, really friendly, no pressure and we started to work through the process. A few hours later I drove out with a great vehicle, exactly what I wanted. My expectation is that my time with Jaguar and the dealership will be as great as my first experience

Connie Rice

Chris Peterson Jaguar Land Rover of Naperville was a very big help! he helped me in every way possible thank you and i am very pleased with my purchase

Jeff Stainer

Excellent Service!

Mamta Chirmade

Fantastic experience, great deal, Chris was awesome, he spent a ton of time with us to get us a good deal and go over the car. Very happy with the experience.

Rande Bielenberg

We bought our first jag xjl from chris peterson. What a no pressure place. He return all of our phone calls and answered all of our questions. We drove 2 hours to get there and he had all paperwork ready. We were in and out in less than an hour. Overall my first pleasant car buying experience. Will definitely buy my next car there again. A + :-):-):-)

Carmen Harper

I service all of my vehicles at this dealership. Tony, the service manager, and Kristi, the service director, are the best around. They are the ones that keep me coming back. I have tried other dealers in the past and I'm so happy I found this location. They treat me so well and I couldn't ask for more. I recommend them to anyone that has a Jaguar or Land Rover.

Recession Proof Holdings LLC

Great service and quick modern customer relations system

Chris Knapp

As always, excellent customer service. Easy and painless and a great deal. Thank you team at Patrick Land Rover!

Chuck Bokar

My wife and I came back to Jaguar of Naperville for our third Jaguar and continue to come back because of the excellent and professional service and caring attitude we continuously receive. From the General Manager, Dan Loose, to the Sales Manager, Phil Merza, and to our amazing Salesman, Bill Benjiamin we thank you all for making us feel like family whenever we walk in. You are the best dealership in town and your brand of vehicles are the highest of quality. Thank you!

MARICELA HUERTA

I'd like to share my experience at Patrick Jaguar of Naperville. Joe Quaranta and his manager exceeded my expectations..They gave me the great news that I was able to get a lower financing rate when upgrading my Cadillac Escalade to a newer one that I really wanted. I receive many compliments about my SUV and I gladly direct them to Joe Quaranta @Patrick Jaguar of Naperville

Rodney Yoswig

So I have to start by saying my first experience here was with the body shop who was fantastic. After my in person conversation with them I was taken to the front sales area to look for a possible replacement vehicle. Met the salesperson and the general manager. Test drove a car and spoke about the accident a d insurance replacement. All was good that day. Tried calling for updates several times either to get no answer or no return phone call. Went back and test drove the car we believed would be the replacement. Nice car. But that's where it's ends. No movement on the vehicles price at all. No return calls from the dealership after about 5-6 calls. When I did get a hold of them they were very interested in talking to me but they did not move off the price at all. So based on the extremely poor business practice I decided to NOT do business there. I started looking at other vehicles and ended up buy a new Mercedes. The Mercedes dealership without a doubt was just the opposite experience. What a great store and possibly one theo best buying experience I've half. I can to and will not recommend this Jaguar dealership to anyone. Buyer beware!!!

MDCS Main

My wife and I purchased a 2018 Range Rover Sport Dynamic this last Sat. Our salesman Lev did a great job explaining the vehicle top to bottom. We are new to the Land Rover Family, however they made us feel like we were right at home, all the way from their finance guy to the GM, who popped into make sure the experience was pleasant. We are thrilled to get into such a fantastic vehicle and are looking to being Rover owners for years to come. Great experience, buying a new car has never been this professional and enjoyable! Great place to do business with.....

Amjad Husain

Awesome people

Andrea Gairani

Purchased the F-Pace from Jaguar of Naperville. Bill Benjiamin was a huge help, very informative and professional. Gave us the time we needed to decide what we wanted, and kept us informed. I would recommend him and this dealer to anyone looking to purchase a luxury automobile!

Jeff Graham

We had a great experience with Jaguar of Naperville. Our salesman AJ a young energetic and very knowledgeable person who answered every question, email, text message I sent. AJ went the extra mile and was what really caused us to go with dealership and the car, and yes we picked the one right from the showroom floor! 2018 Jaguar XF

Dilip RC

This was the fourth dealership we had visited, I have purchased Jaguar F-Pace Sport here , My experience with this dealership was phenomenal . Justin was so helpful right from the beginning we stepped in and until the license plates fixed for us to step out.Philip helped to expedite the process smoothly .I will recommend this dealership certainly

Phakhruddin2 Abdullah

Transaction with Horward was a breeze.

Dipesh Jain

AJ helped us to select the car that's within my price range and all the features that i need. He has got good knowledge of the cars. thanks AJ