Reviews of MINI of Hawaii (Car Concessionaire)

Leo Nagakura

Good fast service. Satisfactory results. Very pleased with the experience.

Whiro T

Extremely poor customer service. I called today because I've been having issues with my car since I brought it in. It won't start. So kinda important. Service isn't open on Sunday. Okay fine. It doesn't say that anywhere on the website. (Edit: I found it, its just not in the contact us section. Still upset at treatment.) I started saying this, just a calm "It doesn't say this on the website-" and got hung up on. So, there's a chance they broke my car (Who knows, not jumping to conclusions) and their service is poor. Not to mention like other reviews have said even if you call service on a day that they are actually open you have little to no luck reaching them. Great combination here.

Rachel McMarr

Carmen worked with me by email three months before I wanted to pick up the car. Great customer service, and I can't wait to pick up my car!

pattie herman

Bill did a great job expediting the whole process. Well done Bill.

Milton Grier

The people at Mini were very patient with us during the entire process. No uncomfortable haggling. Very nice place and people. They made financing easy and affordable. Thanks

Alex Hastings

I was blown away with my experience at Mini of Honolulu. Starting with my sales representative Ryan Takushi who greeted me at the door, was extremely welcoming, and knew every single detail about the Countryman Cooper S including highlighting the details from the changes between the years 2016-2017. (And was very patient with be as this was my first time on the Mini lot) Matt Martins the floor manager also took his time to greet us. Following the decision of purchasing the car and moving into finance a man by the name of Eric patiently walked us through the costs, pros, and cons of each package. Every step of the way I felt very taken car of, I never felt rushed or hustled in any of the areas and it made the process a breeze. I'm looking forward to a long and trouble free motoring with Mini.

roger l

Waste too much time here. I was interested a mini at their store before, then they asked me to stop by talk the price and they can reduce some. After a longer conversation, they can't reduced *any piece of the price even $10 and keep telling me how much expense they put on this used car then the manager just left me awkward sitting there. I left their store with a very disappointment mood and upset. Yes, you are maybe the only mini dealership in honolulu but we can choose other brands and other cars. They should adjust their attitude and business. A worst experience with all dealers I have seen in this world.

Melyssa Haubenstricker

Carmen was amazing! Great customer service from the entire Mini of Hawaii team!

Leslie Ann

I've had a mini for a while. I've always liked good German engineering. Sometimes you can't avoid trouble though, so when the notorious roads of Hawaii hit, I'm glad that I have a reliable service department to turn to. I came in without an appointment for a leak in one of my tires from running over a nail. Story of my life....but instead of letting it become a bad day I was welcomed with empathy by a competent staff that fixed me up and sent me on my way, making sure I had everything I needed. Chris was awesome! Thanks so much for being on top of things and helping my bad experience with the road not ruin the rest of my day. Once a Mini girl, always a Mini girl.

Rodney Shimabukuro

I have never had a bad experience taking my ‘09 Mini Cooper S in for service at Mini service, they are the Best! I trust them to get the job done right and they even picked me up from Kaneohe to pickup my car when it was done.

Secret Lee

Mini of Hawaii is an operation that runs like a well oiled machine. Every part of the experience on my lease has been seamless & clear as gin. Their personell are all courteous & well versed on what the entire operation is doing. My last lease was from Volvo Honolulu & there’s no comparison there. The different departments couldn’t coordinate w/ each other; I had to be the messenger most times. They couldn’t even tell me what kind of inventory they could expect. With Mini, I put my deposit down; CUSTOM built my LEASE car to MY specs; & voilé-it turned out exactly as I had instructed. Everything was spelled out perfectly for me - I left knowing what was expected of me & exactly what I could expect; & how everything from payments to maintenance checks would proceed thru the life of my lease. There’s even an option to add miles on the Owner’s Lounge website, in case you’ve projected your mile usage too low. I can’t express how impressed I am w/ their operation. A friend if mine just started her lease a few weeks ago & had the same experience...ANY business would do well to use them as the glod standard model. Mahalo Mini of Hawaii!

James Murrayug

Very bad experience! Over the last few weeks visited several car dealerships on Oahu looking for a used car. I was very upfront about my budget and aware of our average trade with our car as we had other trade in offers at 2 dealerships that were similar in their offers. After taking test rides, going through the car Fax report our budget was very close to the asking price. Then the waiting started, mind you in the 2 hours we saw 1 customer. We had a event we needed to get to which we told our sales guy right from the begining. After, waiting and waiting, I finally went and found the sales person and manager who were looking at things on the internet not car related. I told them I had to leave and the sales person immediately jumped up grabed the paper with the offer and proceeded to tell me as we were walking to his desk, that he had to go as requested by his manager to go fill up gas in another car. Extremely strange and a big lie as I saw him in the other office from a distance they entire time. Then he proceeds to tell me everything that’s wrong with my car which was expected to set up a ridiculous offer. Agian, we had already been offered several thousand dollars on a trade-in at 2 other dealerships and Mini had the audacity to offer us $500 on our car. They didn’t budge on the asking price on the car whatsoever. After reading a few other bad reviews it appears they use the same tactics with other customers which is not willing to work with customers on a fair price and the waiting game try to break you down. Needless to say, we got another car at a great value and trade-in on the Windward side. It appears to me because they’re the only mini ...they are a monopoly and they have that mentality. Would not go to this dealership!

Lee Leong

I love my Mini Cooper Countryman. An upgrade from my mom mobile to stylish and sassy. Thank you Mini Hawaii

Christine Brammer

Thank you for the quick service, MINI!

Joe Blumfield

Great service! Exactly what I expected from the BMW/Mini brand.

Tracy Kim

In past year we have spent about 5k fixing my mini. It doesn't even have 55k miles on it yet. I have been told things that need to be done to find out, after paying, that wasn't the problem. The labor here is outrageous and the fact that I make an appointment and yet mini keeps my car almost an entire day just to diagnose it is unacceptable. Never had anybody unfriendly which is good but I don't trust the service at this time. I feel I am being taken advantage of

Kings Kalohelani

Picking up my brand new Mini RIGHT NOW! Staff is great!!!

Nory Cataulin

Great customer service especially Pernille

Jim Cunningham

We flew from Maui to Oahu to buy a Mini Cooper Clubman. It is our 3rd Mini. We love Minis. They are fun to drive and come with friends! It was very easy and fun working with Carmen (CarMINI) on this purchase. Great to see all of the Minis in Hawaii. Nice to be able to purchase the car on Oahu and take delivery and get service on Maui!

Steve Arch

My experience with Mini Hawaii was GREAT, it was my first time actually buying a car from a dealership. I felt like I was really being talked to and asked on how to go through with the process unlike other "Shark" car salesmen.

Robert Ennis

Always ,speed action, we satisfied with your work! Thank you so much!

Dala McNew

Mini of Hawaii treated me well after my car had been stolen. They understood and was willing to work with me to find a solution. After buying a vehicle from Mini, I did discover a few things that didnt work. It would have been nice to know that upfront. They did fix the items for me after I told them about it.

Joy McLaughlin

I am usually very happy with the service at Mini Hawaii. But I have to say the replacement of my tow hitch cover took longer than it should have. My mini is whole again, yay!

Sue Berbert

Carmen was very attentive, professional, and communicative. She was respectful of my busy schedule & was wonderful!!!!! I recommend her highly! Thanks Carmen!

Christina Ching

Very efficient friendly &prompt

Zach Griz

Had appointment with someone there, showed up to appointment, person was not there, swapped to two other people, told me used car I was buying was not previously a rental, Carfax showed it was. The only person who was knowledge was the manager.

Steve Lee

All in all everything went well. Sales people were patient and easy to deal with, no pressure. Would be 5 stars if long waits were faster for inspection and waiting g to sign docs

S Carp

Used car had issues within one month of purchase. The saleswoman told me “we do everything we can to make sure our used cars are 100% ready for purchase.” Obviously false. When I had the car in the shop for repairs the manager of mini told the company to “make it right.” When it came time to make it right they saw the $1400 bill and decided to make excuses for why they couldn’t afford to. Avoid this business. Don’t fall for their fake 5 star reviews.

Bertong Bandido

my car is still under warranty, but just to change the battery cost me $413.00, i think it's to much...

kyle erler

I needed a car fast. I looked all over the island to find a decent used car at a fair price. Had very little luck until I found mini of Hawaii. From the moment I walked up to the dealership I knew it was going to be great experience. The facility looked clean and we'll taken care of. The cars all looked to be in good condition. The staff was very friendly from the start. If you are in the market for a new or used mini this is the place to go they don't play games they will get out the door in a car for a fair price.

Brocha Otero

Well they accomplished what I was there for but first they couldn't find my paper work, than they misplaced my keys, than it still took over an hour and a half, to complete a vehicle registration that they were holding the paper work for and already had a failed safety inspection certificate. Failed because they were waiting on the registration to arrive, so they had already gone through all the steps. Pretty disappointing.

Carolyn Carter

Service was excellent! Kanan Roberts was very friendly, professional, ensured all my needs were met and communicated and answered questions by text which is very convenient. He ensured my car was in excellent working order before I picked it up.

Monique Thach

Matt was very helpful. I was in and out in 3 hours having left excited and happy with my used Honda CR-V.

Talia Smith

I've been to this dealership a few times for routine service on my 2015 mini cooper and have never had any issues with getting an appointment or service done here. They are very quick to get everything done (you can easily walk to the beach or nearby cafes.) Or, they even offer a shuttle service to pick you up/drop you off. They also usually offer lots of discounts. This time around I had Kawika as my service representative; it took only 2 hours to get several things done on my car and I saved $200+ due to discounts. I will continue to come back here for my Mini service. They're great little cars

Jeffrey Mank

Everyone was very professional and friendly. Very helpful.

Mariusz Mazur

The worst shopping experience ever, they admit to be new and still in process of learning etc. I have end up calling California dealer and shipping parts here due to lack of knowledge. Really super poor experience very disrespectful sales personel. I had chance to talk to two of sales persons and this may not apply to all of them. Nice cars but stuff needs to be educated and professionally trained. Some must be fired!!!

Eric Wu

Great and friendly service. Kanan (service dept) is really helpful and always looking for the best solution. I have 2 Minis and I take them both to Mini of Hawaii for service.

FLY HAWAIIAN

VERY VERY SHADY DEALERSHIP!!! BAD BUSINESS! THEY HAVE NO HEART! THE BETTER BUSINESS BUREAU SHOULD DEFINITELY LOOK INTO THESE GUYS. I TRADED MY CAR IN WHICH HAD A KBB VALUE OF 11000 AND IN WHICH THEY TOLD ME THERE WAS A SAFETY RECALL THAT THEY COULD NOT FIX SO THEY WOULDN'T SELL IT THEREFOR ONLY GAVE ME LESS THEN HALF THE VALUE! NEXT DAY NOW SELLING IT FOR 13000 RATHER THEN WHOLE SALE! I DEFINITELY GOT ROBBED. THEN COME TO FIND OUT THEY TURNED THE FINANCIAL PAPERWORK IN FOR THE TRADE IN LATE WHICH IN TURN MADE ME PAY 2 CAR PAYMENTS IN 1 MONTH!!! THANKS A LOT!!! ****** STAY AWAY ***** DO NOT TRUST*****

Kate Litzelman

I love my mini and Kawika and Kanan and the service department are the best!

Yasin Alsagoff

I own a Mini because I love the cars (not so much the newer and bulkier models) but also because of the excellent service I get from the Mini of Hawaii dealership. Other dealerships should pay attention to how they do it at Mini. My latest experience with my service advisor, Kawika, was, as usual, excellent. The complimentary pit stop service keeps my roadster running smoothly. And finally, the location is conveniently located in Kakaako close to my work place .

Maria Escobar

Very friendly and great customer service !

Alyssa Kim

Great experience! As this is a big purchase for me, I was being very picky. I was very grateful that chacha and Carmen were patient with me.

Tayler Sonobe-Morita

Cha-cha was a great salesperson she took really good care of us even after our purchase

Anthony Gouveia

Took my car in for servicing. Great and friendly staff. Great customer service.

Samuel Sun

It was my Mini’s first 6 months service. To made appointment was fast and pleasant experience. Reception during service was good and the waiting room comfortable. The whole service was done in about 1.5 hour and the car was driven smoothly after service - a very good first experience !

Willard Oshiro

Great customer service from Sheree.

Beni Imo

Scheduling my service visit was super easy online. Bill the Service Advisor was great but seemed overwhelmed as his office seemed undermanned to handle all the customers. There were two other people in the office but I never saw them do anything. Bill handled all the customers by himself which made for a slow drop-off and later a slow pick up. Besides this problem everything was handled perfectly with my car’s service and the even the free wash was excellent.

ikuko uno

Carmen gave me the wonderful service! I ever had! She helped me to choose MINI Hardtop with her professional knowledge and friendly talk. Thank you very much !!!

Autumn Woods

The customer service is always top notch at Mini of Hawaii's Service Department. It's easy to make an online appointment, they can arrange a shuttle for drop off & pick up, and my car is always so tidy when I pick it up!

Ken Udenze

Outstanding sales service and my sale rep Julie Smith is the best.

Robert Black

I went to Mini to buy a Ford Flex. The customer service was great. Shout out to Julie! The whole experience was chill and stress free. Buying a car often feels like a battle. At Mini they made it feel more like a long conversation. If I did not need a third row seating vehicle, and if I was not shopping for a used vehicle, Mini of Hawaii would be my first stop for an island hopping whip. 5/5 stars, easy.

Matthew Kanekoa

The car immediately had another problem after driving it only two times!

Jane Page

I'm a previous Mini owner so while I knew pretty much what I wanted there were still a number of details to iron out. Pernille, Darrel and Chris were extremely helpful, providing great advice and fantastic service. I'm delighted with my car and highly recommend this team. Let's motor!

Erick Varela

Either the people don’t know their job here, or they are takin advantage of people when it comes to car service. Had my car serviced because my wipers started working intermittent and then wouldn’t work then would work. Most good mechanics would start from the least expensive route then use a process of elimination. These guys obviously did no troubleshooting, and went directly to the most expensive route, which was to replace the motor. They quoted $2100 to Replace the motor with no guarantees! Being an older mini the car is barely worth that. With that being said they instantly offered me a chance to talk to a sales rep to push a newer car on me. Needless to say I said no and wanted the car back. The reason they said it was a faulty motor according to them was because error codes came up that it was faulty. LOL what a joke. I called them out on their troubleshooting and just took my car back and paid for the $100 oil change and $100 for the diagnostic for a total of a little over $200. When I brought the car home I knew it wasn’t a bad motor because it would sometimes work. I finally figured it out and it cost me $10 to fix. Meanwhile they just assumed it was a faulty motor conveniently which would provided the highest profit margin for them instead of doing their job. If you were wondering what the fix was? It was a faulty ground cable so if your wipers decide to fail first check the cheaper solutions such as fuses, relays, ground before you get stuck with a $2100 quote and lose out on $100 for poor service. This place is a sham and I wouldn’t recommend going. It makes me wonder if they even changed the oil.

J Bee

Convenient, family friendly, and efficient. Everything went smoothly, they accommodated is with two young kids while we waited, and all around a great experience! Definitely worth recommending!

Grant Dubyak

Service is great and the dealership runs a fair MSRP business model. I strongly recommend a test drive and price comparison before buying anything else.

Jennifer Jackson

My husband and I had been in the market for a new car. He is currently deployed so we decided we would wait until he returned home in a few weeks to start actively looking. However, we came across a car at MINI of Hawaii that we loved and fit our budget. Although I was hesitant, I decided to go in and look at the vehicle on my own. From my first encounter with Carmen (Salesperson) over the phone I felt at ease. I visited the dealership the following day and meant with Carmen. She was extremely knowledgeable and friendly. The entire transaction went better than I expected. I was trading in a vehicle and when working with the Manager (Anthony), he offered a fair trade in value for our current vehicle without the haggling you usually encounter when you walk into a dealership .. this was definitely a breath of fresh air. Nick (Finance Manager) was also extremely helpful, very thorough, and friendly. He made the process as easy and seamless as it could be! If your in the market for a new vehicle I would highly recommend visiting MINI of Hawaii you will not be disappointed, they truly pride themselves in providing excellent customer service and put the needs of their customers first! Thank you MINI of Hawaii for such a positive experience, we are loving our new vehicle!

Brett Griffin

Had a 9am appointment (My email said appointment on it at least 3 times, which I appointed out to the service attendant), was told that it was only a check in time and I would have to wait until they looked at other cars first. Wanted to wait in the lobby, but when I told this to the service center employee he kept insisting that I take the shuttle while they looked at it, I walked to a Starbucks. Excuse he made me feel so uncomfortable. Agreed to pay $75 for the estimate (seemed high, but local machanic couldn’t figure it out) my final bill was over $95. Estimate took at least 3.5 hrs. Was told that their printer was broke so they couldn’t give me a printed estimate (could give me a printed bill though). Asked to have estimate emailed to me. Was told that they could do this as the printer was broken and it could be done soon. Had to call twice after 3hrs to get them to email it to me. Love my mini but my experience with this dealership has made it so I will not purchase one again and makes me consider selling the one I have just so I don’t have to deal with them again.

Melissa Bartlett

Julie Smith was awesome and took the time to deliver the car to the west side and review the features of the car with my mom. Best car sales experience ever!!!

Gwen Paglinawan

Brought my mini in for its annual oil and brake fluid change. Staff was friendly and courteous. Provided excellent service. Thank you!

Joe Satomi Lee

CarMINI and Dennis got me into my dream ARSENAL Gooner red MINI ..no fuss, great knowledge and service all around!!

R Valdez

ChaCha was very patient and helped us find a car that fit our needs. She showed us several cars and displayed nothing but professionalism. Great Job! Thank you

Madison P

Carmen was super nice! She wasn’t pushy or in my face like other car sales people are. She understood my situation and helped me get the mini that I had my eye on!

Renee Kam

Great experience all around! Sheree provided excellent service. She listened and I felt that I could trust her.

A. Jackson

The diagnosis was transmission clutch repair over $3,500.00. But, the problem was clutch slave cylinder. Repairs would have been much cheaper. Thanks Mini oh Hawaii.

Janice Yates

I was able to make same day reservations and my car was serviced with a couple of hours. Mini provided me a ride to get back to work and to pick up my car. The staff were attentive and friendly!

Sheila Brock

I always believed bad things happen to other people but I was wrong, because it happened to me when I took my Mini to a Mini repair shop and after a small repair became a big repair that my car broke down with a big oil leak that slipped off my alternator belt. Oil was all over and it was such a mess and a big job that two repair shops turned me down. Then I called Mini of Hawaii, who told me they would be glad to take a look at it and gave me a estimate after figuring out what my warranty would cover. Thank you Mini of Hawaii, you went above and beyond. My Mini is running so good, I’ve been taking it all over the place with no problem. They not only fixed it they went beyond and gave me a discount. They put an end to this story and did it with Aloha. Mahalo again, Mini of Hawaii. Kudos to all of you...... Sincerely, Sheila A. Brock

Keala Losch

One of my favorite places. Tried to grow up for a bit (BMW), but decided to come back “home” for my third Mini.

Walt & Sharon Hamm

Pernille Amundsen was an excellent motor advisor. She listened carefully to our needs and guided us in our decision making. She was courteous, professional and well-informed. We purchased a used car, on the way home the A/C stopped working. The dealership repaired it at no cost even though we did not have extended warranty. Because Mini Hawaii stands behind their product, they will always be our first choice when buying a car. Thank you!

Lillian Perkins

I dropped my Mini in the morning and by the end of the day it was perfect. Kawika kept me informed throughout the process and updated me on th progress of my repair. I’ve been coming to Mini of Hawaii for the past 4 years and have been very satisfied with their service and new location.

Rochelle RoAne

I was able to get four new tires installed without an appointment. I really appreciated their efforts to accommodate me on short notice. Mini is always available to help with any problem I might have in a kind and timely manner. Thank you very much for excellent service.

Robert Bennett

Super friendly staff. I had very specific wants and needs for my car, they found a mini cooper for me that was exactly what I wanted. Definitely happy to be part of the mini family now.

Jim Beers

Friendly. Great sales team The trip to the service dept was smooth.

Jon McKenna

Purchasing third Mini Countryman. Sales person Julie was great!

Lucas Powell

I purchased a car from Mini of Hawaii in early October, the first day we had it the breaks failed while we drove the car and there were electrical issues. They kept the car for about a month attempting to fix the problems with the car. While the break problems were finally resolved the feedback through the speakers was not. Its been 93 days since I purchased the car and Mini of Hawaii still has not registered my car with the state. Don't expect to have calls returned promptly by the staff, if ever.

Amanda Gray

We had a wonderful experience selling our car to Mini of Hawaii. The service department is also great.

Beth Russell

The service dept. at Mini Cooper exceeded my expectations because of the manager Chris. He's so nice & polite. He made sure I had a loaner vehicle while my mini was being serviced for a few days. After i picked up my car, it was cleaned spot!! Nice surprise. I highly recommend going here.

Kev Kobash

Awesome service....agent talked story with me about food places because i said i was hungry. She offered a ride service to take me to go eat. Friendly Smiling

Renita Ellis

Excellent service and loved the personalized attention!!

Pablo Ong

I'm very happy with mini servicing my 2008 mini safety check recently.

Grace Dace

I bought a used mini back in July of 2017. At four months in, I had to replace the brakes. I got a analysis from another repair shop that the brakes were dangerously worn and that I shouldn’t be driving it. I mentioned to their service department, and they told me that the brakes passed the bare minimum. Such bad business. I have been also having issues with the radiator. Apparently it’s been leaking for a long time. I understand that it is sold “as is” but the repairs and the total disregard for safety is extremely high at this dealership. Also during the buying process, salesman, tried to sneak a contract to me, while my other party was inside, trying to make me sign an amount that was not what we agreed upon. Very dishonest. We did walk away with the car, but now I feel very discouraged in owning it. No, I don’t not recommend for anyone to go to this dealership. Reading all the bad reviews, I feel that many had the same bad experience as I did. I will be reporting to the better business bureau, submitting the research that I’ve done. Good luck, please check, double check and triple check.

Camille Carnevale

Thank you to mini of Hawaii for the great selection of cars. Pleased with my purchase and excited to have a beautiful vehicle to drive around the island.

Duke Says Hi!

If you want a mini, they got minis. Nice service and good people. I came back for annual service after I purchased my Mini, they took care of me and the car as well as giving a free cleaning at no charge. Great service, still recommend one year later.

Dennis Agpalo

Cha Cha was able to get my Mini immediate repairs after purchasing my 09 S on Thursday. Mahalo to Mini Cooper Hawaii.

glenn chaney

We just want to share the great experience that we had purchasing our second Mini Convertible from Mini Hawai’i recently. Our first Mini Convertible was a great car but after 13 years we needed a new one. We were greeted by Anthony Deorio. He showed us the new Convertibles that were available and very helpful! We decided that we like a convertible that just came off the boat and had not even been cleaned up. We came back the next day with our old Mini to trade in and took the new one home!!! Everyone we worked with Anthony, Darrel Pestana ( Sales Manager), and Nicholas Gebers (Finance Manager) were outstanding to work with! They made the experience of buying a new Mini fun! Our experience was outstanding and we will always refer friends to Mini Hawai!! Aloha

Dave Ballard

The best car buying experience at a dealership that I ever had. Got exactly what we were looking for at a price that was within my budget

Scott MacDonald

Great service, and nice support for our Mini.

Briana Williams

Service writer Bill went above and beyond to help me and I really appreciate him. I didn't buy my car from there but I will continue going there for service .Thank you Bill and Jeff of BMW for doing what it takes to find a solution .

Brian Stepp

Car was perfect and price was great. My questions were answered. Anthony is a solid manager!

Michiyo Ohara

Kanan/mini service advisor was helpful.

Mary Anne Fackelman-Miner

As always staff is extraordinary! Fast and efficient! One of the biggest reason for my lease is I can totally rely on your superb service. No worries!!

Celia Capapey

Kavica was great and as usual very helpful .

gail estrella

Pernille provided us with timely and updated inventory information and was with us every step of the way in leasing ourMini Cooper Clubman! She’s was knowledgeable and friendly!! Loved our experience.

Makala Cooke

Had an unexpected flat tire. Luckily it happened near their Ala Moana location. I got help in the way of options even though it was at the end of their day.. The care and concern was genuine. The tire was replaced and I got the vehicle back the next day. Super kind, super thoughtful and thorough people. I’m pleased and will be a loyal customer. The mechanic shared concern about the ignition. They let me know about it. I agreed to have a diagnostic done which validated a weak battery. Had been noticing a different “feeling” recently whenever I would drive it. “That” reason made good sense. Replaced the battery and now the engine sounds and feels “strong” again. Am grateful for their helpful knowledge. Glad it was corrected before the weak battery might have become a bigger problem. Thank you. Thank you. Thank you..!!

Kai Love

Old employees were wonderful. Had bad experience since they left. Won't be back.

Stephanie Osborne

Always have a great experience with Mimi of Hawaii.

Al Fernandez

Kawika was great! I went in to the service department for a flat tire. He explained all our options and recommended what was best for our Mini Cooper. While replacing our tire they notice the battery was weak and ended up replacing it under warranty. It’s nice to know that you can trust them with you car. We will definitely bring our mini back to kawika for service in the future.

Meghan Marks

From start to finish, I had a pleasant experience with MINI of Hawaii. Ryan worked so hard from start finish not only evening I came by, but over the next couple of days. The finance folks at Mini also worked with me. When I said I was not comfortable with the monthly payment presented they gave me a higher resale value on my truck. I came in after 5 PM, and left after 9 PM with a MINI, my first.

Thanaporn S

I bought a new Mini Countryman I want even give floor mats for my vehicle or even offered. I was given a quick overview of vehicle and wasn’t even shown where the spare tire is located or even on vehicle. Once they sold me the car they where done with me. I expected better service.

Casey Andrysiak

Promptly took care of battery issue as well as performed a routine service. It was also suggested that I rotate and align my tires. I give mini four stars instead of five because the price of this rotation/alignment was twice that of a similar service at Lex Brody - but convenience won out.

Patrick Gartside

I was hoping this review would end with three stars as a matter of incompatence, but Kawaika and the service team at Mini Cooper of Honolulu confirmed their dishonesty. On 7-20-2018 7am we brought my wife's car in for service because it has a rough idle when coming to a stop, and the check engine light would come on intermittently. We also opt for fuel injection service as it was promoted by the team. I received a call at 4pm with the news that the light indicated the need to replace the engine coils, spark plugs, and gasket. They could have it ready for pick up at 5:30. We were charged 3.5 hours of labor (book rate) for 1.5 hours of service. Ok, not the end of the world. We just wanted the car to work well. We left with the assumption that it would, after all they list a quality assurance check on the invoice. Driving the vehicle just a few days later we experienced the same problems as before. This is when we began to worry. Back to Mini. 7-27-2018 7am We were told they would diagnose the problem at no cost. We left the car, and waited for the news. In the early afternoon I received a callfrom Kawaka. They found "two new codes," indicating two sensors needing replacement, a DMTL Module and Mass Airflow Sensor. Why wasn't a thorough diagnosis done initially? We're the repairs they decided were there problem the first time even necessary? I've since brought my car to an honest service center, and confirmed again our suspicions that we were taken for a ride at Mini Cooper of Honolulu. I hope our experience saves someone else the trouble of visiting this establishment.

Rickie Banning

Excellent Service Department staff! Very customer-focused. Mahalo to Bill my new Service Advisor.

Chad Yoshimoto

Service department is great! Sheree is awesome and Sean their service manager is phenomenal

Sin Peng Siu

Great service and complementary drop off and pick up.

Gaile Nixon

I just leased my 4th Mini Cooper from this dealership! That should say it all! Seamless process...satisfied customer!

Shannon Rasmussen

UNBELIEVABLE!!! This place is horrible. Short version: management - Joseph Langsdale - will not take or return your calls when there are serious issues. They don’t do what they promise. Didn’t provide temporary registration paperwork so I find out I’m illegally driving the vehicle I got from them. It’s one thing after another, and I promise you, the detailed version is much worse! NEVER, EVER, will I have anything to do with MINI of Hawaii and I will make sure through the power of word of mouth, everyone I know here’s about the experience.

Laine Guillot

Ryan and Darryl were both amazing and made my buying experience easy and stress-free!! Ryan went above and beyond to make sure I got exactly what I wanted and to make sure that I was taken care of. Great customer service!! Very thankful and would recommend everyone to Mini of Hawaii!! :) Mahalo!

Bautista Tierno Amigo

amazing places and nice people!! Thank you so much!!! ❤️❤️

Michael Davis

Perfect!

Percussionist 808

Customer service is good. However, buying the used car took roughly 4 hours. The credit check took roughly 3 hours for some reason. The insurance portion was good, but we couldn't drive the car off the lot without tags (even though we got the insurance taken care of) and the used car department does not issue temporary tags.

dio pilar

Helpful service department. If you own a mini, you know you have to visit them a lot.

Jaime Benavente

Was not very happy with service department. Turned in vehicle for standard service and potential tire air leak. Got called very fast saying done and no tire issues. It wasn’t until I pushed them to actually dismount and check the tire were they very quick to call back and ask for $500 for a new tire. Was really disappointed with service. My car is a not a Ferrari, but it’s horrible when the non-premium service departments gives you better service than what is supposedly a premium car company related to BMW. I could have spent $20k less and received way better service. Shame on you Mini of Hawaii.

Tim Campbell

Purchased a vehicle from Mini of Hawaii which I found out while signing the paper that I couldn't take home due to a safety concern. Finally got the car 4 days later and it had new mechanical issues such as loud interference that went though the speakers all the time and the side mirror wouldn't move. I was told by the salesman that they would not fix the mirror because "well you can still manual push it into the position you need it". Drove the car for 4 days and the breaks went out. Called in and the service person didnt know what to do; told me a manager would call be back within 15 minutes. No one did. I called back 10 times during their working hours and no one answered, effectively stranding me on the side of the road. Finally got a call back from their manager 3 hours later, at which point I had already set up a tow with my own money. It is now 2 weeks later and I have not received my car. They have missed every service deadline they set. Only reason I gave them 2 stars is that they gave me a loaner a week after it went into the shop. At this point I dont know when Im going to get my car and Id rather they just take it back.

Nanda Freeman

After our first experience purchasing a car from Mini, we decided to go back after it was stolen and purchase another. Unfortunately, since the car we purchased had previously been leased, we have had to continuously return to the store due to items that should have been completed earlier: replacing parts, replacing a tire that we requested be inspected when we test drove it (turned out there was a nail and the filling up didn’t solve the problem), the safety check expired two days later and we were told cannot be renewed until we get the non-temporary registration, and we cannot get regular plates until the previous owner returns to mini to sign paperwork to take his vanity plates. Needless to say, after returning to the store or service department four times with some items still not resolved, we are more reserved in our recommendation of minu than after our initial experience. I would note that the people who helped us process the paperwork and the financial services were stellar and worked to help us (and continue to help) get these issues resolved. It just feels like all of this should have been taken care of before the car even hit the show room floor.

Ej Cooper

Great team and a nice car selection. Trustworthy and knowledgeable salesman Matthew assisted us with getting a car. He's a great guy go ask for him.

John Merrifield

Yesterday I went to Mini of Hawaii for a routine service of my 2013 2-door hardtop. Kawika, the service advisor, was brilliant as usual. I had time to kill so started browsing the used cars in the lot. I was soon met by Carmen Cheung, their used-car specialist. I explained that I was just looking, and would only really be interested in "upgrading" to a newer model if their was an extraordinary deal. As it happens, there was. And an hour or so later, I drove out with a special-edition 2015 2-door hardtop. Low mileage, certified pre-owned, superb condition. After some too-ing and fro-ing with Carmen and her manager Matt, I got a much better deal on my trade-in as well as brand new surf racks to be installed free-of-charge. I'm stoked. Carmen was as professional as she was charming, Matt was gracious and accommodating. I highly recommend the experience.

larry grasse

Great friendly place. Great cars. Great service really took care of us The only place to buy a car New or Used In my opinion

Toni Graves

Hey just got a mini with Carmen helping me. It was easy as a good slice of pie. Thanks

Roberta Peralto

I experienced top notch service on my Mini. I was able to schedule an appointment last minute to get an oil change and tires rotated before leaving on a trip. My service advisor was Sheree, who is so pleasant to work with and got me in and out expeditiously. Even my car was clean when I picked it up! Thank you, Mini of Hawaii!

Thomas Bailey

Issue resolved. Took a while but it is taken care of. Thanks Joseph.

Kevin Bruhn

Outstanding experience. ChaCha was an outstanding salesperson. No pressure and very knowledgeable

Jean K.

I love my mini and I love their service. I had to get my car towed and their road side service is so helpful too. Everyone at mini is so nice and helpful especially my service advisor Kawaika. He knows what he's doing and always tries to get me discounts on my maintenance services as well. Keep up the good work!

Chung Chang

Great experience at Mini of Hawaii. Thanks Ryan!

Heidi Levenhagen

Fabulous experience. They do an excellent job taking care of your mini.

Gary Willis

They don't honor their deals made online. I offered $21000 out the door for a Q-5 and give $5000 down for financing. She stated the manager approved the deal and i again verified the offer and she stated yes. When we went to pick up the vehicle they would not honor the deal. This must be the only dealer in the nation that doesn't know what out the door means. Buyer beware !!!!!

wesley teruya

Working on a serious engine problem with MINI was smooth and stress free. The staff and manager were informative , effective and pleasant. Good job MINI.

Alberto Maligmat

Great service very efficient and Cherry and the service team very personable

Sally Rankin

I'd give you all 5 stars, but I bought my Mini on the Big Island and you have some kinks you need to work out! P.S. From your response, I'll have to add, it wasn't Kona that was a problem, it was your process from Honolulu that made buying the car tedious. Also, this is my second Mini, after purchasing the first the dealer offered a discount on all accessories that I bought while in the dealership that day, I asked Kona, they looked at me like I was insane. Ended up spending $1000 somewhere else.

Kyle Moran

Friendly staff, as much as any other dealership in the area. Bought a used car that had some minor problems. The staff followed up with everything to make sure it was all taken care of. I would recommend this Mini dealership to everyone in the market.

Tiffani Davis

This Is my second car from Mini of Hawaii. I have never had anything but great experiences. Julie was absolutely amazing and helping me get my 2019 Countryman Hybrid. I will we continue to refer to this dealer.

Liz Pyon

Had a torn tire, called, and they let me come in immediately on a Saturday of a holiday weekend! Worked quickly and was done in an hour. Thank you so much!

Antoine P.

Carmen was by far the most accommodating and professional saleswoman I have worked with to date. She understood her product. She knew her client. She kept to her word. Most importantly, she provided a comfortable experience. I have always wanted a drop top Mini. Because of her and the wonderful Mini of Hawaii team, I now have one. Thanks so much!!

Christina Gabrio

Wonderful customer service! Had a mechanical issue with the car which they promptly addressed and resolved to my satisfaction. They clearly value their customers-so rare these days!!!

Sidney Okamoto

Understaffed. Short cuts taken. Corrected when it was pointed out. Looks like they might increase staff. Hope that happens

Gregory Cody

Went in for a concern. Was handled quickly. Friendly courteous staff.

Love Butterfly

Service department is the worst service I’ve encountered! I walked in and felt like no one wanted to talked to me and that I didn’t exist. It took them roughly 5min until they say recognize my presence. Im pretty sure they all saw me standing right there! That’s just the beginning of the worst customer service ever! Left my car there so the mechanics can check what’s the problem, and Barry promised he will update me from time to time. I didn’t hear any word from Barry after 3 days, yes I called multiple times and left voicemails unfortunately no return calls or whatsoever, and I even asked for loaner car and they kept saying no loaner car available, little did I know, Barry is on vacation and will come back on July 5th. So when I was there I spoke to Sherrie and she tried to charge me for everything my car needed and what the mechanics said needs to be done. And I told her my warranty doesn’t cover any of those? And she paused and said “ yes it is” and I will approve them now. She just approved them because I went there and followed up? So meaning if I didn’t go there personally it’ll just be sitting there somewhere because it wasn’t approved? And remember now this is my 6th day w/o a car and yet no loaner car available for me? This is crazy! How can you even explain this situation?

Rei Aseret

Kanan, service advisor, always find a way to get the job things done as quickly as possible with precision. All good!

Chris Amendola

A little late with the review but the results are the same either way, we walked in to Mini of Hawaii and were taken care of right from the start by the friendly and caring staff. Ryan ended up being our salesman and he was great, he is very knowledgeable about the product and isn't one of those pushy car guys. Ryan took the time to listen to what we were looking for to match us with the car that best suited us. When it came to numbers they was no fuss, Ryan listened and worked the numbers until we found the absolute perfect deal. His boss was great too and there just couldn't have been a better team working for us that day. The mini is a great car and if you're looking for something different go check them out and ask for Ryan

Lynn Hammonds

MINI of Hawaii always provides excellent, efficient service. I want to especially thank Sheree for her outstanding service.

Carrie Parker

Everyone is always very nice and accommodating with rides to and from etc. My only thing is every time I get service there I get called to add on another $200-$300 worth of service on top of the already very expensive oil change. It's just frustrating knowing every time I go there it's a minimum of $500. Makes me occasionally want to look at different makers.... And I miss my technician Kawika, he was amazing!

J Wooly

I have always gone to Mini of Honolulu for my Mini's service. They may not be the cheapest but I have always found that you get what you pay for and they are no exception. The service center is always helpful with customer pick up and drop off service and they won't try to sell you the most expensive service just because its the possible fix. Service representatives like Kanan Roberts are up front about the potential problems and cost. He is friendly and courteous in my visits.

Marc Florentino

Love the people and they have this great art

Lauren Cook

Fantastic Customer Service. If you are looking for a small car Mini is definitely the way to go ! Mini does very well on gas, I drove my new mini for a week and I still have more then a half tank left. I had pre-ordered my car back in late October of 2018 and it arivived mid January of 2019. The car is absolutely flawless all thanks to Julie Smith ! Come see Julie Smith at Mini Of Hawai’i.

richard bendeck

Excellent services Barry was excellent

Albert Villacorta

Service is horrible, shuttle wait is 1 hr, personnel keep on changing and new people doesn't have any idea on what they are doing. Considering the price range of mini/bmw cars, mini of oahu deserve a zero star for service. Buying is the honeymoon part, maintaining it is a nightmare.

Jacob Goodman

Went in for routine maintenance. In and out in under an hour. Very friendly and gave me good info for future reference.

Huan Peng

Mini of Hawai’i is always so attentive and thoughtful!! Last time my wife brought our mini in for service and we got a car wash while waiting for an appointment. When our car was service later that week all was well and we got another car wash and a air freshener. I really appreciate the little things that set mini of Hawaii apart from other car dealer/service center around Hawai’i. I’m all about gustures and details. That tell me a lot about the leaders and the associates working there. Thank you again for the wonderful service and we will see in May for our next schedule check up. Andy and Patricia

Pamela Guillotte

They are so attentive, really listened to and understanding of my concerns.

Keith & LeeAnne Brown

Great people at Mini of Honolulu! Repeat customers... Thanks to Julie, Darrell, Peston and the team for working with us to get us exactly what we wanted with a few laughs along the way...

Maria Holmes

ChaCha and Nick were amazingly helpful, friendly and quick. Never wasted my time. Best car buying experience ever! Thanks Guys!

Kai

Update 4/2019 All employees that I knew left. Apparently they were underpaid. I started getting screwed. New people tried to tell me things were wrong with the car that weren't. Took it elsewhere to verify. I miss Kawika, Chris, Kanen... It really was the people who made it so great. Have to take my stars down. ----- Always taking such great care of me and my mini! (Was 5 stars before all the good people left) ------

Carole Chun

Took my car in, on appointment, for a pit-stop. Was first told there was no one available to wash my car. Fortunately, I wanted my car serviced and wasn’t looking for a wash. There was NO in-house driver so Uber or Lyft was called!!! Made me very uncomfortable. Expressed my huge dissatisfaction. There was only one staff working in the service office/department. Is Mimi cutting back on their staff? Leaving Hawai’i? Every staff member I’ve known is no longer there.

Amanda Frazier

Love MINI so MUCH! Had my grey and white Mini Cooper four door for three years and just traded it in for a new 2019 white Mini Countryman for the extra space and upgrades. I can never go back to anything other than a MINI!!! They handle so well, amazing acceleration, great gas mileage, and a million ways to customize. The customer service is above par!

Laura Ike

Quick and friendly service!

Kenneth Kossie

The "bestest" car buying experience I've ever had!

Amar Kapur

Many Bluetooth issues and multiple trips to get it fixed. Final trip there the service guy says yeah, he has the same issues with his Android (were on iOS) and no, Mini is not likely to ever correct it. Ok.... During this time period I also needed my tires rotated out with a set I got from a different Mini dealership. They initially told my wife that no, they won’t honor the tires since they’re not their own and won’t put them on. I called and they said sure no problem. Ok.... Last straw came when I requested multiple times for a loaner car because we needed to keep doing other things during the day. Sure! We’ll get one for you! I call to confirm the availability of one the day before our service appointment and was told yes, we have them and yes you’re confirmed to have one waiting for you. Get there the next day- no loaner. No apologies- just we don’t have any. Did I mention that I had called and confirmed this multiple times? Oh and this was the second time they did this. I guess being the only dealership in town makes them feel entitled to doing what they want? Thanks, I won’t be coming back here. If I get another Mini, I’m likely to import from the mainland.

Paulette Crammond

Keanan /service advisor..Does NOT return calls or promises he first gives out. He is a salesman with no heart. I found, the jobs labor quote, way over priced. From a $450 quote, to a little shy of $1000 in the end. Couldn't just take it elsewhere, at the time, after final quote..I was stuck. Thermostate broken. Chris Jackson (manager) on the other hand, always a pleasure. Had to call him to get answers in the end. Will not go back ,if all possible. Or only deal with Mr. Jackson..