Reviews of Cutter Ford (Car Concessionaire)

Brandon Ecker

Altough they weren't the first place I stopped, they had the best deals on a used car and the best group of sales people that I have ever worked with. I went in looking for a used car, a new car was suggested, but i didn't want to have another 5 years of payments looming over my head, so they showed me some of the used ones on their lot that were in my price range and i walked out with a better deal than sticker price.

Stephen Miyamoto

My visits to Cutter Ford's service department have been pleasant and positive from checking in to the check out process. I will recommend that dealership for service and repair needs for your Ford vehicles.

linden fujise

The service department always have been great. We have brought our 4 mustangs for air bag recall. they have been courteous.

Danzie Ruffin

Friendly Staff. Liz, the customer service representative, took excellent care of my vehicle. Happy with the service I received. Daz

Walter Benoza

The tech rep was very courteous and efficient. He explained every item on the work order and what items were being billed and why. He made recommendations that were very helpful and I had every confidence that I was was getting the best service possible. On pickup, he explained what services were completed and the cost per repair. Through a checklist , he pointed out the mechanical status of my vehicle. All in all, I was very pleased with the overall experience. The staff was very helpful and courteous and I look forward to my next scheduled maintenance at Cutter Ford.

lordlegbail

I am a Ford owner and loyal customer of Cutter Ford. I always receive first rate service from the service department. Liz took excellent care of me and I barely finished my coffee before my 2014 Transit Connect (a vehicle that I cannot say enough good things about) was ready. I couldn’t be more satisfied with Cutter Ford’s service department. Every member of the service department whom I have dealt with has been outstanding. Special mentions to Kellie and Dino.

Liane Vierra

WARNING: DO NOT ENTER!!! Because of the REPETITIVE POOR SERVICE from Cutter Ford Aiea’s Service Department over the past 12 years, I am getting rid of my 2017 Ford Explorer and NEVER purchasing a Ford vehicle again! I have purchased 4 Ford SUV’s from this dealership and loved every single one, mostly the expedition. But because of the severe lack of customer service skills at Aiea’s service department, I am traumatized. I have made NUMEROUS trips back and forth from the West Side to Cutter Ford Aiea’s Service Department for recalls and warranty repairs only to end up in DISAPPOINTMENT! This is the first time I’m writing a review of any sort, but I felt it necessary in order to save others the heartache. I will no longer drive a Ford. I AM DONE!

Robert Diana

Very good service and friendly people and best place to buy a car or truck.

VERONICA STRINGER

Noelle worked and kept a very amazing understanding about what was happening to my Explorer. She explained step by step on what was completed and always made me feel as if we are family and not just a customer. But most of all, Cutter Ford has always been nice to me. Mahalo Noelle for all that you've done that made my experience an incredible success!

David Sierleja

Service Experience honestly was the best i have ever had. My service professional was outstanding and provided sound guidance. will definitely bring my vehicle back (if needed)

jess zahar

I am very upset about my last visit. Here's what happened: Made an appointment for 8am on Monday morning so I dropped off my car the evening before, however I received a call at 9am to authorize doing a diagnostic test, which means my car was already sitting for an hour with no results. In addition, I was told my car would be ready by the end of day, Monday. Hadn't heard since, so I called for a status report at 220p, was told I'd get a call back, but didn't. Getting anxious, I called again before closing at 520p and was told the diagnostic test wasn't done because the battery was too weak. If this was the case, I should have been notified much earlier, maybe 10a or 11a, because that was such a simple fix. But instead, I was told the car would be held another day because it was past 5p and someone else had a vehicle emergency. I understand that there are situations that cannot be predicted or prevented but I should have received a "courtesy" call, especially since I asked for one, especially since it was such an easy fix. I finally received a call on Tuesday at 420p to say that my car was ready to be picked up, battery replaced, diagnostic test clear. Why did it take 18 hours to get this done? This experience was very upsetting because on top of losing two days of work without my work vehicle, I was not in the communication circle. Why leave my contact information, if they're not going to use it? I was pushed to the bottom of list because someone else's car was more important. Why did I schedule an appointment, if they're going to make their own schedule anyway? Bottomed line: Satisfied with work completed Very dissatisfied with customer service Dissatisfied with time frame work was completed

IVANA GABELA

Our experience at Cutter Ford was absolutely superb! My husband and I were in and out in about 1 and a half hours and that’s thanks to the very professional employees, especially our salesman Dakota who helped us with purchasing my 2016 Ford Escape. Dakota is so friendly, knowledgable and helpful and we will be recommending him to all of our friends and family! My husband Justin and I were extremely pleased with our experience here and we are looking forward to possibly shopping here in the future. Thank you for everything Cutter Ford! Ivana & Justin

Todd Bedford

We have been servicing our fleet vehicles (F-150's, F-550's) at Cutter because they are the closest Ford option on the West Side but we will not be returning to (any) Cutter location. Their service is brutal, communication is poor and you are still paying top dollar for "Ford Service".

Vanessa Olkeriil

My husband and I have heard stories of dealerships on Oahu from military pages or by word of mouth from from people on base. where not to go and horror stories dealing with service departments here in oahu. I'm sooo happy that we went with "Cutter Ford" in Aiea. if you ever get a chance and need service ask for Will. He is an excellent example of "Customer service and an employee that goes above and beyond" he never left us in the dark about status updates on our vehicle. He Used all 4 forms of communication to reach us. He gave us a phone call, sent emails, texted, and left messages on voice mail. If there was anything, we appreciate about him is his constant updates, reminders, and his mannerism when greeting us(when ever we're at the dealership), always smiling and just his excellent personality. Its astonishing to know he has been doing this job for many years and has not become complacent and still has compassion in assisting customers such as ourselves.

Sarah Morey

Super shady in all of our dealings with them. And wonders of wonders, there is NEVER a manager in the whole dealership. It goes in for one issue, comes out with 5 new ones. They don't tighten things back down, won't fix it when you go back "It left the lot, so you must have done something to it". A million excuses, no permanent fixes, and nobody to talk to beyond those at the desk, Noel and Dino. It has previously gone in for warranty work... still not fixed, but "It's not a concern" and they refuse to try to fix it anymore. Appointments are seemingly mere suggestions, rather than something to actually adhere to. Am actively looking for an honest mechanic!

M. Aloha

Mr.Will song is a excellent ford service representative and has outstanding customer service and explains very thing needed and will go out of his way to help your needs.

Daniel Ecklund

Fun engaging place for new & used cars

Susanna Hunt

We saw Jacob at Cutter Ford. He was easy to work with and very patient. I asked a lot of questions and he took the time to answer them. We would definitely work with him again. He gave us excellent customer service.

Christopher Perez

Best experience I've had visiting a dealership. Mr Song was very professional and friendly. Will definitely comeback for future service to my vehicle.

Floyd Atwell

They were awesome. As a walk-in, they took my truck right away and within an 1 1/2 hrs they were done with a full service and a inspection. I was very satisfied! Thanks, Floyd

Glenn Fukuda

It’s the professionalism and courtesy of service advisor Will that makes my visits to your location very easy and pleasant. I would recommend Will to any of my family and friends.

Rodel Marcos

I juZt wanna share my experience,,cutter ford Aiea employee they are so nice and friendly..thank you for the service my car..

Ellie Otake

On October 25, 2018, we had our 2016 Ford Fusion serviced at our Pearl City Cutter Ford Center and received a good report. We want to thank Elizabeth Fontes, the service adviser, for her excellent attention to the servicing of our vehicle. We appreciated the warm welcome and the professionalism with which we were received. With sincere aloha, Judith Peterson Eleanor Otake

JAMES WILSON

Bought a 2008 Ford Edge from a private seller and noticed that the transmission shifted hard when going into 4th gear. Called several transmission shops and basically was told that a full transmission rebuild was their recommendation at a cost of $3,500. Wife told me to call Cutter Ford to see what they say. Made appointment for an evaluation and received an estimate that was one-third of a full rebuild. Service staff was great and I feel that they are a trustworthy business and would highly recommend them for service and repairs.

Paul Schwanke

Excellent service from Kelli. Repair was prompt and car drives great

Raimar Bylaardt II

Great service! In n out, done right there first time. Highly recommended.

Steven Pesanka

I had my reservations about getting my car serviced in Hawaii after receiving such great service in the mainland. Now, I grew up here and I have memories of being given the run around and having to wait a long time. However, when my car couldn't be shifted into any gear all because of a small plastic bushing, I realized that I will probably need to wait for 3 weeks. I even contemplated doing some jimmy-riggin' just to get it to work. My car was towed in to Cutter Ford Aiea and I was told the next appointment was going to be about 2 weeks, which was about to ruin my holiday plans with my family coming in from the mainland. I thought my luck had run out but I spoke to Kellie W. and she became my hero and saved Thanksgiving. I don't know what she and her team did but they made it happen. She called me and had me pick up my car in a couple of days. I am extremely grateful for their extra work to get me back on the road. They didn't have to go the extra mile but they did and my faith is restored in customer service in the car industry after being burned so many times before. Now I know where I am going to buy my Ford Ranger from when it is released! Thanks again Kellie.

Eddie Eteuati

It was most fortunate that I had an opportunity to buy and own a vehicle from Cutter Ford. For the most part my family is very happy with the decision I made and the choice vehicle I decided to purchase and i was very satisfied with how easy and understanding the dealers were on how desperate I was. Thank you Cutter Ford

Demetrius Thrasher

The most professional and top service. I had no issues with the service provider and they were super hospitable. I WILL always return to this location.

Paul Kimo Russell

Service was quick and easy. Staff were friendly and inviting. Great job!

Yuuko Arikawa

We just bought a new 2018 Outlander on the 23rd. New salesperson was as helpful as he could be. However, when we came back from dinner to pick up our car, the tires weren't inflated to correct pressure (saw this on test drive) but we waited and they fixed it. Few days later it rained and 1/2 the car beaded off meaning I'm not sure what kind of 1/2 job they did on the wash/detail prior to delivery AND thank God for GEICO telling me there were 2 unaddressed recalls on my car 2 days later which they didn't fix the whole year it was sitting on their lot. Great new though, today (1 week of car ownership) the service department addressed our recalls and we found Al's Auto Detail who turned my car into the new car I should have seen when we drove it home. Now to wait for the appointment from sales to make sure a loose piece we saw is secured firmly.

Denise Britos

I like the quality n salesmanship, I just got a vehicle I would really loved if they could of told me the maintenance before purchasing it Example; I just renewed the registration on my old vehicle now I have 2 renew 2months the registration on my preown vehicle n the brakes is squeaking etc....

J Boom

Hands down the best in the area for servicing your vehicle. The folks in the service department are truly engaged and get you taken care of. Nice facilities, clean and organized. Thanks!

Sandra Stoddard

My car was promptly taken in for servicing. I was told the length of time the service would take. I received progress reports and the car was ready to go at the predicted time. Thanks for the great service!!

brad eisen

Dealership is excellent, Kevin was awesome

Mario Perez

Courteous team and fast services.

Serenity Fitzpatrick

We went in looking for something older not thinking we would get such a great deal on a brand new Explorer. Our salesman, Bachan was kind, courteous and patient through the whole process. He got me my dream car and made it work for my budget. The finance manager, Ernie, was also amazing and helped me purchase accessories that suited my needs. Both have a great sense of humor so your wait is never boring. Highly recomment Cutter Ford!

R S

The customer service in the Service Dept was great. Will S. went above and beyond to make sure everything was good to go with our truck. Really appreciated the courtesy shuttle to/from my house.

Samuel Banks

Amazing customer service, nothing short of amazing. Customer representative was amazing, friendly and very helpful.

Michal Holliday

Simply excellent! I only needed an oil change and so I dropped in on a Saturday morning without an appointment - Will and his team jumped into action, got me in for service, and smiled the entire time. No up-sell, no hidden costs, just simple, professional, complete service. Will's team took the time to explain future needs, but got me out the door in about an hour. For dropping in without any notice, I was very pleasantly surprised - this is now my only service department for the Queen's chariot. Well done Will - you are definitely 5-star quality!

Bobby Ochmann

Great customer service, all personnel were very cordial and helpful. only need splenda for the coffee lol. Love the Aloha and great job on my truck truly excellent mechanics.

Elizabeth Monty

My car was on recall and I needed to ship it from Kawaihae to Honolulu to service it. Liz Fontes at Cutter Ford took care of every aspect of organizing the shipping.She followed up on every step of this recall process. It was very assuring how she took care of my car. Everything went smoothly,and I got my car back in a perfect condition within a very reasonable timeframe.

James McElrath

Easy scheduling process. Came in first thing in the morning and was out in 45 minutes. Love getting such personalized care and attention.

Angela Chambers

The staff at Cutter Ford was Great! My sales representative, Leilani, amazing mainly because of her patience and willingness to go above and beyond to satisfy the customer. I will definitely recommend Cutter Ford to all of my friends and look forward to getting my vehicle serviced with them. Until then, I have to leave room for improvement and rate my overall experience which hasn't gone beyond sales yet. Thanks Mrs. Chambers

Shayse Costa

Salesperson Brian did an outstanding job getting us a car we would like. His level of expertise and ability to make you feel so welcome created an easy environment to work in. All around awesome experience!

Anzinetti Rezents

Saturday, June 8, 2019, I dropped off my car. When I returned, there was some miscommunication. When I complained to the manager, she apologized and compensated me for the miscommunication and the wait time. This is excellent service.

Hawaii Global Holiday Inc

bad services , delay for one year due to order mistake . paper work almost one month no reply !

Jeff Beard

Even though I was a little late for my appointment, my truck's defective airbags were replaced quickly! Liz also recommended a couple of fluid flushes, which were also completed quickly - very good service all around.

Melanie I

Awesome customer service.. people in this facility were friendly, knowledgeable, considerate. Overall, they bring good vibes.. shout out to Freddie, you're the best.. :)

Jeremy Franks

Friendly and fast service. Informed me every step of the way.

Rigel Taylan

Friendly staff, quick on paperwork, knows their vehicles being sold.

Gregory Gittens

They did an awesome job. They completed everything I asked them to do.

Jessica Franco

Rating for the timeliness of this place. HAD AN APPOINTMENT for two and a half weeks @ 10:15 AM today. For oil change and rear brakes. Well here it is 3:45 no call or update on it, so I called them and just finished cleaning the rotors.. 5.5 hrs later... haven’t even touched my breaks yet. have to come back tomorrow!! So all day, it took them for my 2 services. Still not finished. And when the truck was dropped off.. they said I could rent a rental car since they wouldn’t know when it would be done ON MY OWN DIME. Will not come here for services again, will make the drive to Honolulu. Unacceptable. Edit: they called back at 4:15, saying the truck would be done around 4:30 or 5:30. We saw the truck driving back into the dealership from the test run. There’s not good communication with the technician and the person giving updates. Because when they called said the truck just left for a test run.. when it had gotten back.. we were still in the area, So we stayed... got the truck at 5:30 PM. 7 hours later, I have my truck and all is well. But still will not come back here.

Island Girl

Albert Canon at Cutter Ford Aiea created an AWESOME customer service experience! Very friendly, courteous and professional!!!

Valerie Ventura

I’m an 2012 Ford Focus owner, an I’m very satisfied with the service department staff, they really go out of their way to assist you and try to get your car out as fast as possible. The customer service is very professional and always friendly. Very stressful job, but always smiling, I get Veronica, Liz and once in a while Kelly, they are all great!

David Woodard

Amazing! My appointment was at 9:00 am, arrived at 8:30, took me in immediately and was out of there by 9:15. Awesome! Highly recommend these guys! They’re fabulous!

Kimo Villarimo

This was my first time going to and having my vehicle serviced at Cutter Ford Aiea. It is also the first domestic vehicle that I’ve owned. I am used to the routine that Tony Honda has when I have my car serviced. That being said my initial encounter was very pleasant with Will Soong. I will say that I was surprised that I was warned that my car may be kept overnight before there was a diagnosis to what the problem was. I thought that was quite unusual. Will Soong continued my check in process and was quite thorough in his explanations. My concerns about my service was the time it took to complete the diagnosis and resolve the issue. My appointment was first thing in the morning. I arrived a little early at around 7:15 in the morning. Once again I was warned that my vehicle may have to stay overnight to resolve whatever the issue. I didn’t receive a call till approximately 2 in the afternoon the next day to tell me the work had been completed. It was found that the problem was a hose had become unattached and just needed to be reattached. I don’t know the diagnosis process, but the fix to the problem seemed rather lengthy for just a hose to be reattached. If I had to make a suggestion it would be this... maybe have an app or online way of making appointments for service. Tony Honda has that option and it makes it convenient for their customers. Other than that I am satisfied the the service I received from Cutter Ford Aiea.

R. Mahalo

Mr. Dino Canon has the best customer service ever... he even put my license plate on my truck after the safety inspection and didn't even have to ask. He is #1. MAHALO!

Yanohana

Bill Lindsey and Ernie Salazar service was top notch and my family and i couldn't be happier. They made everything smooth and easy and we are recommending them to everyone we know. Their service is so good the explorer i just bought is the second new Ford i bought in 5 months. We are now a Ford family due to their service and professionalism. They made us feel so comfortable that we got extended service, tire, and maintenance warranties through Ford for both vehicles. We can confidently steer friends and family to Bill and Ernie knowing how good they are at what they do with top notch service and integrity. Much Mahalos Bill and Ernie.

Jorge Andy

Horrible costumer service!!!

tuisila tuisila

Took in my 2009 expedition three times, returned with the same transmission problems again and again. Payed the $100 warranty fee each time (warranty sold to me by them) and my car still as the same problem; Criminal. Switch to Toyota.

Ethelyn Nacion

I am greatly happy with the services and would like to thank Mr. Dino Canon for the great job and also for answering all my questions/concerns and he did a good advised on what to do and gave some recommendations. He showed me where the waiting room is . Also Gawnie, he did a good customer service. He helped me lead the way in going to the service Dept. Nice guy..

Dennis Manuel

Shelby and Micah in the truck center are fast and efficient. I usually wait in the showroom lounge up front, so I can have coffee and watch TV. Our vans are brought up to the front when done in a reasonable amount of time for scheduled maintenance.

Traci Russell

I took my Ford F-150 truck in for an illuminated battery indicator light. Staff was great and kept us informed on the status of my vehicle. Also, the customer waiting area was clean and fully stocked with complimentary water and coffee. I would’ve have given 5 stars but I was very disappointed that they didn’t have any record of my truck’s previous oil change. I took my truck in about 3 months ago for a routine oil change and maintenance check. Overall, the mechanic didn’t find anything wrong even though the battery indicator light intermittently goes on and off.

Chey K

We worked with Will in the service department and I have to say that he was the best advisor we’ve ever dealt with! He called me with several different updates and made sure I was always in the loop. Their shuttle service is very accommodating as well. Excellent experience all the way around!

esm seventwenty

Loved working with Gawnie, he was very professional and very willing to go above and beyond to ensure you have the best deal. I spent the entire day at the dealership, but every second involved the staff and manager going back and forth with their finance and the bank to qualify me for the best deal. I walked into the dealership with a specific vehicle in mind, at a specific price. They took this information and did everything possible to make it possible, I even got a lower monthly payment that what I wanted. It's sad to say I'll be leaving the island, because it's hard to come across genuine car salesmen.

Maui Market Delivery

We purchased a large delivery van (Ford Transit Cargo 2016) from Cutter Ford we found online . I live on Maui and flew in to meet with Kevin Newcomb who took me out on a quick test drive, signed all the paperwork, finance, and had me back on a plane 3 hours later. He even drove to and from the airport with me. I highly recommend this dealership and particularly Kevin if you can work with him! #askforKEVIN

Justin Boone

Not really mad at cutter and their service just unhappy about car repairs.

Frank Highsmith

Kelly is the best. She oversees and rides herd over the whole process. I know I'm getting the best quality and fastest service. I no longer ride the shuttle back to work because it's done before I can get there. Comfortable lobby with great coffee maker, newspaper and TV. I look forward to regularly scheduled maintenance with Cutter and Kelly. Thanks.

Ronald Garcia

I'd like to thank Cutter Ford for their great customer service. It has truly been one of my best personal experiences thus far. I have been with Ford for about 8 years now and they have always tried to make things happen for us. I would definitely recommend if anyone was looking a great deal and great people to help you get what you are looking for, then give them a try. They'll do everything they can to help you get the deal you're looking for. Thanks Cutter Ford!

Jenn Amani

The CustomerCare is excellent and service is even better. They go beyond the call of duty to ensure you are satisfied. I appreciate their customer lounge because it is top of the line. So glad I own a Ford Flex

Donna Page

Service Rep, Liz, provided timely, outstanding service updating me on the status of the service work for my Mustang.

C3 T-Rex

I bought my first 2 cars ever from here and have never had any problems. Funny enough, neither of the cars were a ford. My overall experience with them was pretty good. I'm not sure if I plan on going back there but that's mainly because I fell inlove with Dodge.

Ram Kobashigawa

Easy to make appointment online. All requested service done in a timely manner.

Amie Bird

After taking my Escape to another dealer over 10 times with no resolution with my issues, I took my car to Cutter Ford Aiea - the drive was longer but completely worth it. I worked with Service Advisor Will Soong and my car was repaired correctly and in a timely fashion! They even have a Hertz Car Rental located right in their waiting room!

james bohner

Took my 2008 Shelby GT500 to have the passenger-side airbag recall done. Liz Fontes was absolutely amazing, she was friendly & courteous. Work was accomplished quickly & met my expectations. By the way, Cutter Ford has the most amazing coffee machine I've ever seen! Cutter Ford....great job!!!

Victor Tubon

Very informative service advisor, Will Soong. He keeps me up to date with the vehicle. The repairs were done quickly was done on the same days. Highly recommend seeing Will Soong for his awesome service!

Kenneth Zenker

They got it right. After a new batter in electric car it would only go 38 to 45 miles to complete empty. After they correctly set electronics it now reads 75 to 85 mile range. I drove 45 miles and still had a half charge 8 out of 16 bars. Great Job !!!

Lester Hirano

Liz in the service department did a great job answering our questions and setting up our service appointment. Especially helpful was her advice regarding when would be the best time to bring our 2017 Ford Escape in, based on Cutter Ford's work volume. They must have worked on our car immediately since my wife and I had just started eating lunch after dropping off our vehicle when Liz called to let us know the Escape was ready for us to pick up. In short we had a very positive experience with Liz and the Cutter Ford service team! Lester Hirano

robert n

I am happy with the service at Cutter Ford, they got the car done when they said they would and Will at the service department kept me on the loop about what was going on with the car. Thanks so much Keep up the good work

Jason Steve

The service was spectacular. Took my vehicle in for a recall and to have my tires rotated and balanced. No extra pressure to buy other plans after an initial offer. Had a free shuttle service available to anywhere on island and then back again (even through rush hour traffic). The cost was around 50 dollars with no extra sales pitches after the technicians looked at the vehicle, either. Just did the job that I asked for.

Herbert Deaguiar

Friendly staff, clean lounge area and fast service.

Sue Trombley

Friendly, efficient, and expedient service. Mahalo.

Robert Seneres

Kelly in service, Bachan in sales, Brandy in customer service and Rodney in finance were an excellent team. Our 2006 Ford transmission was no longer available and instead of giving us a large bill, they immediately helped our family trade in and up to get a reliable vehicle for us. The personal support was helpful during this stressful transition.

Noel Tigley

Regular customer and willing to do the drive even as this dealership isn't the closest to me. Their service is THAT good.

Daniel Lee

Update* My situation has been resolved, however they still lose 2 stars because of the massive inconvenience at the end. However, they sale of the vehicle I purchased was destined to happen and in the end, I was throughly satisfied with my purchase. Including the 5 star warranty. That was probably the best investment I made.

Frank Thatguy

It’s a nice dealership they have a clean facility this is probably the best ford Dealership on the island.

Ron LOMBARDI

Customer service is ALWAYS GREAT. Again, Will was able to help me with my work vehicle. I spoke with Will and the Tech, my truck was fixed and I was on my way. Many THANKS

Jr. Pascua

Had my trucks serviced at cutter ford and they was fast and efficient to they needed to do. My service advisor Noelle is very good at what she does.if you need to get your vehicle service go and see Noelle.

Anne Strong

My service writer was nice and helpful but I had to bring my car in several times before they could find the problem. I ended up with junk rentals, one was so dusty I was sneezing every time I had to drive it. Yes, I was thankful to have a vehicle but if they partner with a rental agency they should make sure the agency has standards. The third rental almost died out on me. Check in/out was fast. Just make sure to ask for an experienced driver to bring your car to the bay...my new rim was scratched

William Prindle

Will was fast and professional. Kept me updated throughout the day. I'll keep coming back.

Daniel O'Sullivan

I ordered a new custom F-350 in February 2018 and put down a deposit. i knew it would be a few months for a custom vehicle as i have done this before. Turns out February is too late for a 2018 and had to wait for the 2019's to come out which were backlogged. Sometime in 2018 the chassis went to Knapheide for a bed. it got lost and no one could tell me when it would come in. I traded in my existing flatbed in October 2018 in anticipation of the new truck arrival in time for a 2018 tax write off. Well June 20, 2019 took delivery. I love the truck as it is what I ordered, but lost $2,000.00 on my trade as it devalued waiting for the deal to be complete. I have purchased nine new Ford vehicles over the years in Hawaii at all three dealers on Oahu and one on Maui. this experience hurt the most as i was left to rent a flat bed as needed of for my jobs My sales person tried to help but he wasn't well informed most of the time.

Sophia Zeng

I tried to fix my 2007 ford mustang , Ive been told they can't order the part " battery cables" (even from the mainland). They charged $102 just for the check. Which is fine. But I tow my car to the local auto repair, they said "car cables for my car, don't need to be for a specific model" and they fixed in 1 hour, and for a fair price. I did my car safety inspection at Cutter once, I thought They were good. Buy this time makes me very disappointed. They are very rude on the phone also. I think they feel my car is not expensive, so they don't want to charge me a fair price (with hard to fix and take long time too). I don't think I will visit to cutter Ford again.

Jason Yergin

Good service, good people. Considering how many people need to work on this island this dealership really does a lot for its customers.

Jeffrey Caravalho

Great customer service

Mariann Rodrigues

My appointment was for 10:00 and when I arrived they were ready for me and had a ride for me to go shopping. Within the hour I was called that my car was ready. The team was pleasant, quick and very informative & nice. Thank you for making this appointment very easy for me. Mariann Rodrigues

Charles Conkleton

I would like to thank The Cutter Ford Service Dept for excellent service provided to me. I would like to especially say thank you to Noell Bylaardt my Cutter Ford Certified Service Advisor, she is amazing and I receive the best care from her every time I bring my vehicle in for service or repairs. Charles Conkleton

Mike Armistead

Car warranty check completed on time without and hassle or holdups. Staff was pleasant and easy to work with.

Scott Collamore

The guys at cutter ford were good to work. Little disappointed in the fact they never really clean up the truck before shipping. Still had trash in the bed of the truck. Overall good experience. Scott Collamore.

Mike Hamilton

Should me multiple cars until I found the right fit was patient and Brian Chong made it easy for me thanks so much

carol lundgren

Cutter Ford Aiea gave us great service when our 2013 C-Max plug-in stopped charging. Due to difficulty obtaining parts for this type of car, repairs took longer than expected. Our extended warranty covered all repairs; however, it provided only 10 days of car rental. Cutter’s service rep Noelle, suggested we call Mainland Ford for a rental extension. We were told by that rep that we were not authorized to ask for an extension. The Aiea Cutter Ford manager then called the Mainland herself, and we were contacted by Alexandria Leonard who extended our rental for another ten days. We feel that the Aiea Cutter team went out of their way to provide us with the best possible service. Noelle and Alexandria were helpful and courteous at all times. We also feel that the manager of the Cutter Ford Aiea service department does a terrific job.

Robby Field

Nice service staff doing their best...but it shouldn’t take 3 days for a simple oil change!

Jay Bee

Extremely helpful, cheerful, and willing to help in all ways possible.

Lorenzo Lopez

Veronica Barwar was able to fit me in and ensure my vehicle was provided the needed maintenance and safety recall. I paid for the maintenance plan when purchasing my truck and will never take it anywhere other than Cutter Ford. Exceptional customer service and incredible auto mechanics every time I come here and that’s worth every penny! -Lorenzo

Sky Dessert

They were very helpful with the whole experience even when i was being picky. They took the time to find the best deals for me and presented me with various options, helping me have an open mind when choosing a car. I ended up taking a car that i never thought i would have if it wasn't for them!! I love it! This was by far the best car buying experience I've ever had!

Owen Lee

Bad dealership. They will prey on military from the mainland looking for to get a car for transportation. They add 3k to the MSRP and say it's because Hawaii is more expensive. Buyer beware. There are dealerships island who do not do this. They also use intimidation and pressure for you to buy a vehicle, saying things like this is a one time offer only. They try and say that the offer is only for today and basically pressure you to buy now. When you don't buy, they'll "talk" to the manager who maybe will cut off some money from the vehicle and also pressure you to buy

Marcus Watts

I would just like to THANK the whole service department. I brought my Explorer in for a recall your team did a complete safety inspection and made me aware of items that needed to be repaired. They completed the recall work and Oil change in the time frame given to me and communication was FANTASTIC! I've driven and sold Ford products for over 40 years and am very pleased with Cutter Ford as I do realize the challenges a Dealer has being in the middle of the Pacific Ocean! Best wishes, Marcus

Moku Kukonu

Kevin was an awesome guy to work with. Did everything he could and more to get me in my new truck. Definitely will recommend him to all my family and friends.

Rocky Rapada

If it weren't for Rodney Devega and Kevin I probably wouldn't have bought a car from here. But because of them I did and I had a great experience. If you go here I would highly recommend these two gentlemen. I bought a used 2017 Ford Focus RS in Stealth Gray.

Candice Armani

Went in to get a new pump for my windshield wipers. 6 hours later, I receive my car. Check the wipers before I left the lot and the back wiper control worked the front and vice versa. Brought it to their attention and they hastily fixed it. Left the lot, in the middle of traffic, and wanted to check myself in my visor mirror. As soon as I took my visor down, the mirror flap falls into my lap! The shock and disappointment that overcame me was incredible! They had one job, didnt do it right and caused damage to my vehicle!!

Beth Cole

Omar and RJ were awesome

Larry Appleberry

Purchased a vehicle a couple months ago and was told the vehicle would be done on a specific day. This was not true several days later. I recently just received the registration after a couple months for the vehicle and still yet to this date to receive the safety two months later. Very disappointed with the overall experience and service and organization of a manager to lead employees and not be able to carry out single factors of expectations for customers.

Dolynn Dusterdeck

Really impressed by our new Ford Escape. We have owned 2 previous Ford vehicles which were reliable and long lasting. This new Escape is easy driving with a smooth ride with many new features to assist with safety in traffic. Many thanks to our Sales Consulant Bachan Khosa for His patience with explaining the benefits and features in this new vehicle. Also, for a nice test drive and vehicle delivery. We are learning the new technology and thrilled to.know we have resources to call too. Thank you!

Tana Samuelu

Great customer service and the person that helped me was very knowledgeable about the issue I had with my f-150. He did not try to sell me anything like other shops would do but he was only concern about the problem I had with my truck. Thank you for your service and I will definitely return for future repairs.

EZ 808

I had a very pleasant experience with Cutter Ford’s Service department. Dino, who was my service advisor, was very personable and promptly followed up with me once my vehicle was ready to be picked up. They provided a shuttle from my house back to the dealership which was a very convenient service. Thank you, Cutter Ford, for creating such a welcoming atmosphere.

Watson Okubo

I noticed a nail in my tire and drove in to Cutter Ford to see if they could take care of it. I had no appointment but the service writer said they would fit me in. I waited in the lounge for about an hour 20 minutes. I was very happy with the service.

Chad H

Will my service manager was great! However, this is the 3rd time I have brought the vehicle in over the last year and every time it takes 2 to 3 times longer than they tell me to complete the work. The last time I waited an hour for the shuttle to take me where I needed to go. After repeatedly asking if it was ready I was told it will be soon. Over an hour went by and there was no shuttle. I finally gave up and just waited in the lobby another hour and a half until the oil change for my car was done(It was only supposed to take an hour but they were apparently "busy and short staffed"). This time there was at least an explanation due to an issue they were having reprogramming the new key I needed. Unfortunately the technicians were unable to find a solution or a reason as to why it was not working. I was supposed to be there for a 1 hour routine maintenance but after 3 hours of waiting I needed to leave to pick up the kids from school. I now have to come back another time to leave the car so they can try and figure out why the new electronic key is not working(It's a 2016 vehicle). It was also amazing to learn that my electronic key cost over $400 including a $90 fee to reprogram it. It must have some real expensive technology but it sure seems someone is gouging on the cost to replace a key.

Josh Linker

Great service and very helpful and friendly. Took good care of me.

Megan Rudesill

We bought our Dodge Dart from them late September and was told upon purchase that if anything happened in a reasonable amount of time they got us covered. Well within A WEEK the air conditioning started blowing warm air and the clutch was acting up. We called to make an appointment cause "they got us covered" to get the AC fixed. Turns out we had to fight to get them to look at it let alone we dropped it off in the early morning and left. All day goes by with no call for an update on when it will be done. By 530 that afternoon I'm getting frusterated and call for a status update to be told "tomorrow" someone will call me with an update! I've never had a simple AC check take more then 3 hours and they are telling me all day plus tomorrow? Horrible. Horrible. Horrible.

Jasmind Thomas

Great service department! Dino & Liz have been great to work with and they're always open and honest about recommended repairs. The turnaround time is very quick and they always do timely follow up calls. I'll gladly continue taking my vehicle to them!

Catherine Payne

Will Soong provided excellent service on my recent visit. I did not have an appointment but my battery needed immediate attention and he was able to make sure I had a working car by the end of the day. I am always appreciative of the quality service I receive at Cutter Ford in Aiea. Mahalo, Catherine Payne

Jackie Dannis

The help you get here is amazingly helpful thank to there hard working employees

JinaDean Gomes

Nice friendly staff. Had routine work, waited in customer lounge. Comfortable and clean, had cool coffee machine with lots of selections. Took about little over a hour for the routine maintenance, So was enjoyable while waiting for our car.

Jessie Young

The worst service experience ever. Do not go here. I came in because I had a door latch issue with my car and the drivers door wouldn’t lock. It turned out to be a recall so they fixed it. I picked up the car, the latch was fixed and I noticed it locked from the inside... they claimed it was all fixed. Then that night I tried unlocking my car and it was not fixed. I was locked out of my car because they did not actually fix the drivers door lock and it would not unlock by key. I had to call a locksmith because of their problems. I brought the car back to them so they could fix their issues. When I arrived, the lady I contacted told me they would have a look at it. That's ALL she said to me when I let them look at my car again. Next thing I know, after waiting for 3.5 hours, she found me to tell me what they found. This is when she told me I owed them $70 for diagnosing it. This was absurd because it was NEVER mentioned that I would have to pay for them to see where they messed up. Again I brought this car in to get the lock fixed and they claimed to have fixed it but I brought it back because it was not fixed. I already paid for them to diagnose it the last time. I brought it back because they never actually fixed the lock. Then she gave me a $300 estimate to fix the lock. They never even checked if it worked before I left after claiming it was fine which caused me to get locked out the same night, and they charged me for checking what they missed. I don't understand how they could have missed the fact that the car won't unlock from the outside before telling me it was done. It's comical how bad of a job they did.

advisor32

Great selection of all makes and models.

David Keim

Service advosors were efficient and caring.

R Cam

2 1/2 hours for oil change and safety. I had an appointment scheduled. Does my appointment time mean anything or did I just drop it to sit for an hour and a half. Till they could get to it. I'm so glad my deal with them has ended now I can take it somewhere without garbage service times

Andre Williams

We worked with the good looking Indian guy named Bachan. I would recommend him to announcer looking for a new or used vehicle.

Carla Kozak

Great service, nice people!

Helder Camara

Noell Bylaardt and team Ford, Thank you for the speedy service on my Shelby! Respectfully, Charles

Les Mori

Cutter Ford Aiea is the best place to service my F-150. Kelly and Liz are great.

luis aguilar

As always fast and courteous service.

Sue Miller

Two weeks ago, this review would have been 5 Stars. Kai and Mike did a great job getting me in the car I wanted at the price I wanted. However, the car had just been traded the previous day and needed to be detailed and have some paint touch up. They told me to give them until the end of the week. They called Wednesday to say it would be ready Friday. I told them I was going to the mainland and would pick it up the following Saturday. Now two weeks after the purchase, they call to say it is still in the body shop so I can pick it up Monday. My guess is that will change too because it hasn’t been detailed yet. They told me it was out of their control because the body shop messed up; Even gave me the name of the body shop. My view is I am not a customer of the body shop. I am a customer of Cutter Ford and feeling a little less important to them now that the deal is done. I will update this review when I get my car. It better be looking really good for all the time they have had it! Goes to show the value of service after the sell!

Cheryl West

Dino was my service attendant He is Fantastic help me in all aspects of my service appointment

L C

Always a pleasure to be here they service my oil changes with a drive up no appt necessary and workers enjoy their jobs with a welcoming smile. Relaxing areas with wifi and complimentary drinks. Thanks Liz

Cora Ishinaga

I dropped off my card at the service center at 8:30 a.m. because they told me in order to charge the A/C they would have to inspect the system which would cost me $80 diagnostic fee. Ok that made sense. So I was serviced by Ashley. Right now its 4:45 pm & I have not had a call all day in regards to what is wrong or not? I then called the sales number4:11 p.m. & Mitzi who is in charge of scheduling said that Ashley is servicing a customer & she would call me right back, its 4:47 pm. I called again & Mitzi answered the phone & I asked her? what happened to Ashley calling me right back after finishing with the customer? She said what would I like to do because there is no one I can talk to. I said no worries, I will come down to the dealership.... Poor poor customer service

Lawrence Kim

Long wait for shuttle home... best to personally chk for ur name on the shuttle service list

Robert Neville

Liz was great as always. Car was done on time I got immediate updates as they found and took care of some issues. Thank you

Michelle Lawson

We've had to take our car in for the same issue twice (Ford Parts problem) and the service people are friendly and the work was done in an acceptable amount of time. My issues have been not receiving a call back about a part they were supposed to replace and the prices for their diagnostic check which I've paid for twice even though it was their faulty part that was the problem both times.

K B

I purchased my most recent car, a 2012 Ford Escape, at Cutter Ford. It was a CPO with low mileage and excellent price. Over the course of my ownership I've used Cutter Ford as my main source of service even though a neighborhood service center is only a few miles away. I've always found the representatives to be friendly and helpful on each visit for service. Their recommendations were always received well and they listened to my own concerns and rationale for expanding beyond the suggested service. I purchased an extended warranty and even though my service needs were typically proactive the one failure that required extended service was easily paid for by having the extended warranty. Having a clear understanding, by the service group, of what the extended warranty included was important to me to answer any question I ever raised. I will continue to use this dealer in the future when it is time to replace my existing car.

Todd T

Was not greeted by any of the numerous staff around the outside of the dealership and had to go inside to the front desk to be helped. Their website advertised discounts and a 0% APR promotion that I was interested in, but they explained it was the discount OR 0% APR, not both. The paperwork and closing were relatively quick and easy. However, the brand new car I purchased came with broken components, so I had to work with the service department to get those fixed. The parts were covered under warranty, so there was no charge, but it took three separate service appointments, and the turnaround time for seemingly simple replacement work was longer than it should have been. The car also came with A/C seats, and the seat backs weren't blowing air all the time, so I asked the service department to take a look, and they told me there is no fan in the seat backs, only in the seat bottoms. This is not true because there is clearly fan noise coming from the seat back but no air blowing. A quick google search will show that the A/C seat issue is a somewhat common issue to multiple models of fords. I would rather be told that it cannot be fixed rather than being lied to and being told that the seat backs don't have fans in them. One issue to note is that each time I have received the car back from the service department, the exterior was filthy. Most recently, the car was in service for less than a day, and it looked like they drove it through a dust storm. There is another ford dealer closer to where I live, and I only went to this one because they had the car I wanted in stock. I will most likely be going to another dealer from now on.

Brad Bell

The service department did not put my truck back together correctly and it turned into weeks of work to fix since they did not know how to fix the parts to my factory alarm system. The initial service had nothing to do with my alarm system, they just somehow managed to break it.

Robert Villaverde

Liz was my service advisor, I have had her serval times in the past. Liz is great, she listened to my concerns and wrote it down , the work was performed to my satisfaction in a very short time while waiting in the customer lounge. Liz is very pleasant and knowledgeable, and I just like her. Thank you Liz, this is why I keep coming back to Cutter Ford.

Alfred

took in my vehicle for transmission problems, ended up having to have it replaced completely. my extended warranty contract ended up paying the majority of the costs, still had to pay almost $600. Will Soong was my PoC at Cutter, and he was amazing. kept me in the loop with every decision being made and updates on every stage of the vehicle repairs and handled contact with the warranty company. only reason im not giving it full 5 stars, is because my vehicle started slipping in first gear again, and my audio system is not working properly as when I turned it in. Will followed up with me and asked me to keep him in the loop with things. so client communication, definitely a 5 star review. service/making sure everything is working the way its supposed to, 4/5. will be contacting them again shortly for follow up repairs if needed.

Nicholas Montoya

Usual car dealership, very high prices that get marked down to average sale prices to make it seem like you’re getting a deal. However, the reason for 2 stars is because I specifically asked them not to run my credit several times because I was financing through my own bank .Through the uneseccary rush they forced upon me, I signed a document saying they could even though they said they wouldn’t. When I went to the manager he showed me the document. They did nothing wrong on paper but it just goes to show car dealerships aren’t there to help you. Especially Cutter Ford

Jake Goss-Kuehn

Cutter Ford charged my native & deaf father x2 what they normally do for $40 but for $110 for an oil change. Come to think of it, that's $10 away from being 3x as price gougy.

Cole Markey

Got myself a 2019 Ford Fiesta ST. The service was good and the dealership was willing to work with me over pricing.