Reviews of Volvo Cars Mall of Georgia (Car Concessionaire)

Christian Sanders

Fast, friendly, and efficient experience. Met all my needs and requirements to the fullest.

Tana VanNote

Just had my first service appointment with Volvo mall of Georgia. They’re excellent customer service continues!! Second to none! My Volvo is the best car I’ve had and now I can say their service is the best too! Thanks!

Scott Hurley

Our Salesman Louis was great. Everything else was horrible. I seen the Xc40 R-design on the web page. When I clicked down it says $439 a month with $3,500 and some change due at signing to lease the vehicle. It describes the exact car online. It does have the MSRP wrong. So when he goes to tell the manager they print of all the advertisement down and try present offers and tell us about other offers. But still, the manager does not come out of the office to speak to us. So we decide to leave at which point the manager comes out to apologize and blames corporate for the wrong MSRP. There could have been some ownership and or compromise for us. Instead, he blames corporate. I have seen similar reviews online before we went into the dealership but I did not believe that a brand as strong as Volvo would be so desceptive. Lessoned learned and do not waste your time.

Shawn Thomas

Corey Wright was fantastic in service! We will definitely return for service on my car!

Susan Finn

I just bought a CPO 2017 S60 with the help of Zach. It was nice that everything was straightforward and as advertised. The pricing was easy to navigate and the whole process was under an hour. Thanks Zach for making the experience pleasant. I love the new car.

tresa brown

I always have an awesome experience with the service department at Volvo Mall of Georgia. They always go above and beyond to make sure the customer is happy!

Lawrence Thomas

Volvo mall of GA has a comfortable waiting area. My services specialist did his job well as a "sales person". I had a Lexus SUV previously and my experience at the Lexus dealership at Gwinnett place was always positive.

Daniel Englebretson

By far the best Volvo dealer in the area. These guys are on their "A" game. Special thanks to Marcus in Service.

Colin GHd

The pre-sale process itself was a good experience. Unfortunately, less than 5 days after I purchased the vehicle the rear sliding window detached and looked like it had been played with recently. I reached out to my contacts there and was given “the run-around” “I’ll ask the GM” then given no response even after multiple follow-up attempts. I directly contacted the GM to which he responded “I’m sure we can help you out with that but let me ask the other Manager. I’ll give you a call right back.” This was 5 days ago. No response. Seems like they just want the quick sale and don’t care about their reputation.

Darrell Clarke

My journey for the next best vehicle started October 2018 and ended March 26th, 2019. To say I am a bit particular is an understatement when it comes to my research with vehicles. That process is very enjoyable for me while I know for most it is not. Throughout the time I interacted with Justin Barnes at Volvo Cars Mall of Georgia. Justin was extremely patient, answered all my questions, never pressured me to make a decision and help guide me even after the sale. Justin was very responsive with texts, emails and phone calls. I am in sales as well and I will turn the other way when I feel I am getting pressured or the typical sales questions. I never felt that with Justin or the team at Volvo Cars Mall of Georgia. I had a choice which Volvo location to purchase from. I did not select the location most convenient to me but rather the one I felt most comfortable with. I did go out of my way for this location but I am most confident and comfortable with my decision. I am also confident Justin treats everyone that enters the doors the same with respect, patience and care. Thank you again Justin (and Rex & Ken) for making the entire process enjoyable. I will be back for the next one and will send anyone I can your way.

Krista Buttram

Great team of Service Advisors! Corey and Marcus were great to work with and had my issues addressed with the technicians. I'll be back there for any of my service needs!

Chirayu Patel

I am not from Georgia. I reached out online to get some information for prices and things. I was asked "when I could come in". Asked for my email and phone number and things EVERY dealership wants in order for them to solicit you with unwanted emails, phone calls ect. Never got a price from online chat, The person just ignored me after I stated I would like to know price before giving my personal information. A lot of things have moved to online, Especially if you are from out of state. Why drive and show up when the dealership provides this avenue for information. Yet, As supposedly great as this dealership is. It wasn't so on this day.

Lena Kersey

Purchased a 2015 V60 with the team at Volvo Mall of Georgia. Great experience. My husband saw the car first and knew I wouldn't have wanted it (it literally just landed at the dealer's doorstep) but they did their magic and followed through with our requests. We couldn't be happier to be a part of this family. Corey in the Service Department exceeds expectations in what Customer Service representation is. Jim in Sales...We THANK YOU! We will be Volvo owners for life!

Penny W. Allen

I arrived early, they took it back immediately and and had me back on the road in a bit less then 1 1/2 hour. My service entailed a replacement recall and a problem with the windshield wiper (had to be replaced). Plus a car wash. Always happy with the service department at Volvo Mall of Georgia.

Rob Sutton

Tim and his team are great to work with.

Scarlett Denson

Always attentive and efficient. Marcus makes you feel at home.

P Brown

Expensive, lots of options. Does not feel as safe as older Volvo

Reuben Trujillo

Very professional, courteous, and flexible. the Service Manager Rich, exceeded my expectations. I really appreciate their staff!

Suzanne Fettig

I’ve always had a great experience with Jim Ellis auto locations in the past (former VW owner) and this recent visit (for routine maintenance on my Volvo) was great. Marcus in the service department was very kind and helpful. Overall great staff in the service department and really efficient service.

Michael Dawson

I had the best car buying experience I’ve ever had at Volvo Cars Mall of Georgia. Zach, the internet Sales Manager, was very responsive, respectful, honest, and pleasant to work with. He made our car buying experience enjoyable and went above and beyond my expectations. I highly recommend Zach and Volvo Cars Mall of Georgia.

LwVilleGuy .

Excellent service from the time you arrive to the time you leave. I have absolutely no problem getting my car serviced here. I would wholeheartedly recommend them to any volvo owner.

David ğ Windholz

Another great and professional experience!! Corey kept me informed in a very timely manner and presented me with multiple options for my service needs. This is the only Volvo dealership I will bring my vehicles to.

열매 TV

It was pleasure experiece to lease a Volvo from David Windholdz at Volvo Mall of GA. They were professional and prompt.

Stephanie pinto

Love this place! Professional, quality service and a great location make this MY dealership of choice!

Stephen Boddie

Excellent experience here at MOG Volvo. Start to finish, perfect customer service. 10/10 recommend! Ask for Zach!

Chris Martinez

I come to the parts department to get what I need for my car and grandfather's car. I always get greeted and helped every time. The parts guys are very helpful on finding parts and looking up diagrams that you can't find on the internet. If I get another Volvo in the future I will be coming back to this dealer for parts and service for it as well. Thank you.

Grant Marshall

Friendly and courteous service staff. Really clean and new smelling!

Lynn Barton

Excellent & very professional experience with Keith Williams. Visited several car dealerships & not a single one compares to the comfortable experience with Keith at Volvo Cars Mall of Georgia. Top of the line customer service!

Bala Sundaramoorthy

Excellent experience. Recently subscribed to a Volvo XC40 via Care by Volvo program. The dealer was very involved in the delivery process. They were very professional, courteous. Paperwork was a bit slow but even though I'd reviewed most of the paperwork directly with volvo. Other than that a cool way to subscribe to a car.

Sean Nicol

Great staff great building yes it took time to buy and be out but that’s literally always. Would definitely go back.

Rebecca Kerstin

If I could give this dealership 10 stars I would. Tim Dalton, General Manager, is just the best there is. He is doing everything right here. I had a nightmare of a time with a different dealership and he just went above and beyond to make everything right for me. I appreciate him and his staff so much. They’ve all been excellent. Highly recommend Volvo Mall of Georgia and their service department too!!

Oliver Alexander

Great sales support and a team that goes a long way to earn your business. I would highly recommend this dealership, if you are looking for a great sales experience and truly good repair service.

Abbey Spink

Myself, as most people, despise taking my car to a shop or a dealership. They have the stigma of trying to add more on to make an extra penny. When I took my car in last week, I had the pleasure of working with Tim. Tim was an EXCELLENT person to work with and made sure that my car and I were both taken care of to the fullest extent, while keeping in mind that money is tight for me right now. The process took longer than expected, but Tim made sure I had the loaner car and continued to check in on my interviews and see how I was doing. I would absolutely recommend Volvo Mall of Georgia to anyone!

Y D TM

I took my daughter's car there as a favor to her while she was on vacation; boy was I impressed!!! We haven't even gotten the car back yet, and the service advisor Marcus, has been UNBELIEVABLE!!! He's very polite, respectful, helpful, kind, accommodating, etc., etc., etc.!!! He made our drop off experience a delight!!! I hope Jim Ellis knows what an asset he is to their establishment!

George Burnett

Trevor was a great salesman. He was professional, knowledgeable and very personable. I would recommend him to anyone.

James Mock

The service provided was excellent. I live in Ohio and purchased my vehicle near my home in Columbus.. I was on an extended road trip when I ran well over the mileage for my next regularly scheduled maintenance and was sill over 500 miles from home. While I had never visited this dealer prior to that day, I was treated in a way that made me feel like a valued long-time client.

chadd zakis

quick and easy ..pleasant people and zach handled everything in a timely and professional manner...great job zach thanks again for taking care of my wifes new volvo . you da man

Rob Lopez

I tried doing business with 3 dealerships in the Atlanta GA area. This dealership made things happen and took me and my time serious. They knew in advance which car I was interested and had them ready for viewing. It made shopping for a car quick and painless. They didn't waste my time like the other 2 dealerships and I left happy with the car I purchased and didnt feel as if they over charged me. Even after the purchase, there was some attention that was needed on the car. The dealership ensured my car was taken care of even when I lived out of state. Usually once your done with the transaction, their done with you but not this dealership. They want to ensure your completely satisfied with your purchase.

terra christine hall

Made everything super simple. Really nice people. Make me even happier to be a Volvo owner.

Alexander Fournier

I didn't buy from them but took my XC90 in for oil change, new tires and brakes and alignment. Their service was unbelievable, tech's amd advisors communicated effectively and were very upfront and honest about what needed to be done. Their prices were astonishingly comparable if not even a little bit better than anywhere else you go. It was really surprising, because I was one who thought the dealer was a rip off, scam artist or over priced. Not the case here, they allowed my four old and I a private room where he could watch Paw Patrol and Little Einstein's, they had an assortment of beverages and snacks. It truly was a five star experience. My advisor Marcus, was great, friendly, happy to help with any concerns. They do military discount which was great. Any work I need in the future will be done by them. They were great.

Barry Goodwin

It was a very enjoyable Saturday. Very fast professional. I even learned a few things about the history of Volvo Corporation.

Jeff Brazier

Great buying experience as a first time Volvo owner.

Ekes Gloria

Chris Hall was a great salesman! He did the impossible and sold my husband a car. He is the toughest customer I know. Everyone was very friendly and helpful they made a usually painful process easy. Thanks Chris.

bradley bortz

I recently had some servicing done on my XC90 and my car received top notch service. The professional touch to ensure that my experience was an outstanding one is always greatly appreciated. Markus and Rich, you guys always outdo yourselves! This type of customer service is what will keep me coming back.

Gene C

It was my first visit to Volvo Cars Mall of Georgia and my experience was excellent. Marcus was probably the most personable and customer oriented service advisor with which I had ever dealt. He and the staff went out of their way to accommodate my time window. Also, the Service Technician, Justin, went out of his way to patiently answer all my questions. I was only there for approximately an hour, but when my car was ready, it had been washed! This is on top of the facility being in tip top shape. I can't comment on pricing because the service was under warranty, but employees and the way they treat customers is an essential part of being a world class facility. Finally, a dealership that appreciates their customers and knows how to treat you right. Keep it up and you will have a customer for life.

Col K

Everyone was just so helpful and welcoming. I just moved here and needed a new Volvo dealership and service center. I feel confident my car is properly serviced here. I am disappointed my camera malfunction is any of my responsibility but this is NOT the fault of the people I dealt with at the location here.

Deborah McIntyre

My car was picked up...no questions asked. Just that they would let me know the problem and when it would be corrected. Corey was outstanding. He had to deal with my husbands many questions.

Ketan Patel

Had a pretty good experience buying a new suv today. Richard was our salesperson and definitely the friendliest person in that dealership from the moment I emailed him to inquire about a car all the way to the moment we walked out of the dealership after purchasing a suv a few days later. He knew his cars and was very straightforward. Definitely ask for Richard if you're going to this location. He will work with you and not force you into a deal. Tim, the general manager can come off a little rude but it's all part of doing business during negotiations so I completely understand. May offend some but didn't bother me because it's a brutal business. They will offer their rock bottom price and then it's take it or leave it. Good way to do business in my opinion. Also, Shelton the finance manager was descriptive of the extra finance plans available and a pleasure to deal with. I'm happy and won't hesitate to refer friends and family there.

Tamara Johnson

I absolutely love the service department at Volvo Cars of Mall of Georgia! The main reason is Marcus Wise. He is a wonderful and attentive person. He will mention many times that "your safety" is top priority. I understand that there are others in the background and I appreciate them as well because I always leave the service department with a clean vehicle.

Cody Charpentier

The staff here was more than helpful. They explained everything very well. Very polite. Definitely recommend!

Liz b

Great customer service.

Srinivasan Rajaraman

Excellent Service, Very Professional and friendly too. Thanks to Louis Dymant for the great service.

Batisha Tatum-Murray

My guy was Cory and he has a vast amount of experience in the auto repair and customer service industry and it shows. I score this guy a 100 rating.

Devin mclaughlin

I had a great experience purchasing a used vehicle from Volvo Cars Mall of Georgia. I dealt primarily with Richard and found my experience to be exceptional from test drive to getting the keys to my new car! The attention to detail in the presentation, process and paperwork I experience in all of my interactions there was excellent. I would definitely purchase from them again in the future.

Chanda Rae

The service was great. I was accommodated with a loaner. I returned to pick up my car and it was showroom clean. The car wash was certainly an added bonus. I will be returning for all of my service.

Prithi Baker

Quick hassle free vehicle purchase. Clean environment, friendly and knowledgeable staff.

J George

I was in a pinch to get a car in 72 hours while traveling in from out of town in a rental. Justin picked up the call on a Thursday morning & was helpful & polite from minute one. I knew what I was seeking & he executed wonderfully & wa very easy to communicate with. By Saturday afternoon I was driving off in my new car. Kudos to the dealership & to Justin for making the whole experience as painless & straight forward as possible. If your going to buy a Volvo in the SouthEast this is where you go for Selection Service & savings. Thank you again to the folks at Volvo of Georgia

Jin Chung

We've owned Volvos for many years and had service at nearly all the Volvo dealerships and independent Volvo repair shops on the northside and this being the newest dealership is the cleanest, friendliest and most professional out of all the local dealers. Since Volvos are lower volume the facilities aren't as big as Lexus and BMW dealerships but that also means there are less people and less waiting around.

Jton Africa

Ask for Trevor James. My wife and I drove 6 hours to buy a car, as it was the best deal on the internet. When we reached out to dealership we were connected with Trevor. Trevor's professionalism, knowledge, and willingness to provide needed details let me know right away that it would be worth visiting this dealership. When we arrived it was as advertised. The car was immaculate! Trevor walked us through the process and never onced pushed us to buy. He suggested routes that allowed us to really experience the feel of the car in a daily driving scenario. Talking numbers was a breeze. We quickly agreed to a price and purchased the vehicle. While waiting we had great a great conversation and really enjoyed the experience. I observed the atmosphere of the dealership while sitting and everyone inside seemed genuine. The closing was the time that the dealership really shined as I mistakenly left an important item needed to secure the deal. The GM was so gracious and made the deal work and it benefited us greatly. My wife purchased the car she wanted and we were able to drive back to our destination. My wife must have smiled the whole 6 hour ride back home. Thanks to everyone at the dealership, especially Trevor who took his time and made this the best experience I have ever had at a car dealership

Kathleen

Had a fantastic salesman Louis Dymant to purchase our CX90 Volvo from! My husband talked with him on phone first.. So very informative about the SUV!! Found the pearl white exterior color with blonde leather interior for us.. Great price too! Spent an hour teaching me all about the car.. Blown away with high tech it is!!!! Also feel I’m driving one of the SAFEST cars out there!

Mai Yin Tsoi

Marcus is the best service advisor! Attentive, knowledgeable, courteous, and goes over and beyond for every visit. He truly cares about the customer and his integrity drives all he does. We trust him to tell us exactly what is needed and why.

David Hong

Excellent customer service.

heather amin

Had the easiest and most pleasant car buying experience here. Everyone there was friendly, helpful and professional. Would highly recommend to others!

Mary Ann Haskins

I highly recommend Volvo Cars' sales professional David Windholz. He never pressured me into making a decision before I was ready to move forward into negotiations. When I made my decision, he and the general manager worked with me to meet my goal of buying a beautiful like-new used car at a good price.

Benchmark Training

Wow! Working with Tim Dalton and his team was so refreshing. I recently purchased our 3rd Volvo through Tim and as always, not only did we get the best price possible without haggling, he made the experience transparent and easy from step 1. Including taking care of our trade in! I'm actually looking forward to our next purchase for my wife's Volvo! The bottom-line is: If you haven't bought a car from Tim and his team yet, you're wasting time and money.

Daniel Boyles

I worked with Denton and Dalin to find the exact car I wanted within my budget. They didn't have the car I was looking for when I first visited the dealership, but worked with me over a couple weeks to find the right one. They were patient throughout the entire process and put no pressure on me to buy until I was satisfied with the car. Overall, a very easy transaction and would recommend this dealership.

kiseok kwon

Mr. Cox is the best dealer! I had a wonderful moment with great deal! I bought XC90 for my wife’s car and she loves it! Thanks!

Michael Schneider

What a great experience having my car serviced at Volvo cars Mall of Georgia! First of all, the convenience of this location is a plus for me. My service advisor, Mr Michael Kelly is genuinely nice and personable. He described everything that I needed for my service and met all of my needs. My car runs great! And I appreciated the shuttle service that they offer. I will definitely go back to Volvo cars Mall of Georgia for all my future servicing.

Paul Porter

Awesome experience - no pressure and very accommodating, VET friendly! Thanks Rex!

mo kim

Sales to service.. FIVE STARS. everyone goes above and beyond. Best dealer I've been to when it comes to customer service!

John Lee

Car buying experience from start to finish was smooth. Jim and Shelton were very friendly and accommodating. I will be doing business with them again.

Ryan Polomsky

I took my Volvo in for service on Saturday morning as I recently started hearing a strange sound that I could not diagnose on my own. I was able to make an appointment on their website, and when I arrived they were ready to go. After about an hour, the tech diagnosed the issue and I was advised it would require a pretty serious repair. The service rep I was working with was great, and he was very straight-forward with me. He proactively tried to source used parts to give me multiple options, but we both ultimately agreed it was time to move on from this vehicle. There was no pressure to spend money on an expensive repair, nor to look at their cars which were ultimately out of my budget at this time. I seriously appreciate everything they did for me this weekend, giving me the information I needed to get as much value out of my trade-in before it was too late.

Dena Sapp

Jim Ellis Volvo Mall of Georgia was a fantastic experience in buying our first Volvo!!! The dealership is so clean and modern. The moment we walked through the doors we were greeted so nicely. Our salesman, Jim Cox was so patient with us....I think we went back 4 or 5 times before we made the purchase. The Sales Manager Richard was so nice to work with and Ken was great as well. We highly recommend this Dealership. We love the Volvo XC90.

John Holbrook

Our car buying experience here was amazing! We ended up having two different sales people, as our first sales person was off the day we came back. Both sales people treated us very well with no pressure. The sales manager also stepped in to help and made the experience pretty flawless. The new Volvo is one of the nicest and technologically advanced cars I’ve ever owned, comparing it to other Lexus and BMW vehicles I’ve owned in the past. Our new Volvo can be summed up like a good Cabernet... “velvety smooth elegance”.

Richard Bruns

Great place, lots of choices on new volvo's

Susan Puciul

Manners they have. I travelled down to the nice gentlemen at the Mall by boat, bus, plane, train and car...all in one day....(then faced the drive of 1200 miles to get back home) paid Full Price for the xc-40 since "they don't make any money on this car". They didn't have the courtesy to even budge a few hundred dollars off the $599. extra fees to have me leave a more or less happy customer. A totally lopsided transaction with no "win" in it for me. Granted, it was my foolish choice but I see nothing to recommend this dealership... you don't get the feeling they're people oriented...strictly the greedy bottom line....ma'am.

Mike Schmidt

Very courteous and respectful.

Asher Zirkiyev

The Best !!! Thanks to Mr. Tim Dalton for his professionalism and customer service. And David was very helpful!!! I will buy all my future cars only at Jim Ellis Volvo Cars Mall of Georgia

K Thrush

Often people would rather have a root canal than have to go through the "typical" car shopping experience... HOWEVER the experience at Volvo Cars Mall of Georgia is what buying a car should be like! Our salesperson, ZACH CARDAROPOLI, was a joy to work with. Responsive, Courteous, and pleasant to deal with! Everyone we met at Jim Ellis was very polite and sincere. What an unexpected treat to do business with. They made purchasing a new birthday celebration vehicle a joy! Seeing the dealerships numerous awards is testament to putting customers first and not just trying to rack up big sales numbers at the customer's expense. In short, if you are shopping for a car, contact ZACH at Jim Ellis. You won't go wrong! We drove seven hours from Florida to their dealership as their pricing and responsiveness was unmatched!!!

Scott Gibson

Although it was a lengthy wait time Michael did a great job with everything. Volvo Cars Mall of GA will be getting more of my business.

Sandy Bruns

my husband and I just purchased a 2019 xc90 t6 rdesign. They treated us like royalty. the service department is wonderful .

Daniel Hudson

I <3 this place! I look forward to being a life long Volvo (and one day Polestar) customer!

Lindsey Brooks

I spent a small fortune on repairs and they had my car for 2 weeks. But I don’t care, they (Michael) is the best and friendliest employee ever. Volvo Mall of Georgi has earned a valued customer for life. Customer service is thru the roof and over the top friendly and nice place to do business with. Kept me informed of all the repairs and even went above and beyond to get a bow on the older model Volvo for my daughter. Thank you Michael:)

kahiah polidore

I love this location and the service. I started coming here when Pete who was my service manager told me he was moving to this location from the Marietta Volvo. I don't mind driving to Buford because Pete and Marcus always take care of me. They make sure my Volvo which is a 1997 is running well and that i'm always informed on my car about whats next. I feel safe there that no-one is going to try and get over on me because I am a woman. They are always helpful and honest, and the whole staff is great. Everyone is welcoming and pleasant to be around. I never mind sitting to wait on my car because the environment is so comfortable. My FAVORITE Volvo dealer!

Tina Herington

After my last horrible car dealer experience I purchased my last 2 cars from private parties to avoid the dealership hassle. However, David at Volvo MOG was very easy to work with. We told him we weren't going to sit around, so we dropped off the trade and came back when the paperwork was ready. It was all much better than my last experience and I would go back!

BetaDataBase

2016 XC60 brought in for a slight whining noise that changed pitch with the shifts in the transmission, which originated after a long trip (possible belt?). Was told it was a balance rod. Still under warranty. Had the work done, and the noise is still present. Disappointed that they repaired something that possibly didn't need to be messed with. Now the factory parts have been replaced and it briefly idles rough with cold start. When I asked to see the part, they said it was already boxed up to be sent back to Sweden. The staff is very accommodating and professional, but as for the work, time will tell. They also installed a tow hitch for a rear mount bike rack, which turned out beautifully!

Ned Colley

Rex Graham and his team were a pleasure to work with! 1. The dealership/showroom was clean, well lit, and inviting 2. Sales staff were not aggressive 3. lots of inventory to choose from

Joseph Chasser

Magical. Dreamy. That’s how I would describe my experience with Volvo Cars Mall of Georgia. In all seriousness, this was the best car-buying experience I’ve had to date. I live in Arizona, and after being nickel-and-dimed at my local Volvo dealership, working with Dalin at Volvo Cars Mall of Georgia was a breathe of fresh air. After finding the car I wanted in their online inventory, I called and spoke to Dalin, and asked him simply to send me an offer via email. I had done something similar to several other dealerships across the US, but received disappointing offers, so needless to say my hopes were low. I received an offer the same night, which actually beat the offer that I had spent three days negotiating down to at my local dealer and basically the same car/options. The best part? They had included shipping in the deal, I didn’t even have to ask! I accepted the offer that night, and literally 8 days later, my brand new Volvo was delivered to my front door. I’m still in awe at how painless the process was. No hidden fees, straight forward pricing, fast shipping. I’ve ordered socks from Amazon that took longer to get.

David Whittle

I purchased my first Volvo from Zach C this past Saturday. The entire experience has made me a Jim Ellis Volvo customer for life. Zach is both professional & knowledgeable and made buying my first Volvo an enjoyable, stress free purchase. My thanks to Zach!

Charlene Galanti

From the moment we walked into the door and were greeted by Trevor James we knew we had come to the right dealership. Trevor was professional, knowledgeable and friendly and made purchasing our 6th Volvo an actually enjoyable experience. Highly recommend this dealership and this salesperson!

Eric Smith

Made an offer on Friday afternoon but didn’t get an answer until Monday afternoon when I called to follow up. General Sales Manager said they already accepted an offer Monday morning and he claimed to not know about my offer until my call, additionally stating “they’re new to the internet sales” even though the other offer was from TEXAS! So much for customer service.

Tushar Patel

I took my car to fix dents and scratches on roof. Initially I was told that nothing they can do and I have to take my car to their authorized body shop. It was bit disappointing as I spoke to Volvo Mall go GA when I scheduled this service in this regards in advance. Finally when I expressed my disappointment, general manager personally took care of the issue immediately and provided five star service, including delivering loaner car to my place for almost two weeks without any charges. Everything was handled in very professional way and dedicated representative was in touch with me, providing update throughout my car repair. I am truly impressed with their service.

Tara Hughey

Everyone was super helpful and kind :) Quick service and they even washed my car. I will go back :)

Joe B

Amazing customer service! Richard and his team were extremely professional. We live in NC and contacted them due to a referral and they did not disappoint! We handled everything via telephone and they shipped the vehicle directly to our home. They went above and beyond to accommodate our concerns. I highly recommend this dealership! - Sherry and Joe

In the Houseman

Service department is so desperate for business every oil change receives a $1000+ recommendation for repair. Have no clue how to build long term service relationships with customers with multiple older Volvos. Disappointed in service every single visit!

Donny Owle

Great place. Ask for Zack. He helped us get our new car.

Annie Shanley

Easy and stress-free car buying experience.

JMJ EL

Be careful of their finance offers on Preowned automobiles. They asked me to apply for financing, and afterwards (after creating an inquiry on my credit report), told my the Preowned vehicle is too old to finance. Like, if that's so true why do you offer financing for a product that actually can't be financed???? Don't you know the policies of the banks you deal with daily? So as I push on the rationale used behind their excuse, they finally say, oh for someone with YOUR credit score they won't finance the car.... Could I get a 780 cosigner, yes, but instead of asking for a cosigner I was told to come in and pay cash. I won't look here again. I went elsewhere and was treated with respect, my wife has a nice Honda Pilot, and the payments are great. Buyer beware.

Oshea Vega

Luis Dymant was truly a breath of fresh air! He didn’t try to fast talk or pressure us in any way and he was very patient with all our questions. Two other aspects of our sales experience was his passion and knowledge of product. He knew the vehicle inside and out! Overall, great guy to work with.

Valerii Covileac

Easy in easy out good place for transportation company to deliver the vehicle

Marcus Stephens

Worst expierience I have ever had as a customer. I walked into this place expecting honesty and good customer service, since they are a young Volvo dealership who should be out for respect. I simply needed a check engine light cleared so that I could pass my emmissions. Before I chose to come here, I had 3 different shops scan my car for error codes. Each of those suggested the fuel pressure sensor needed to be replaced. The reason I came here was because one of the previous shops had suggested that the sensor was under recall. When I walked into this dealership I was immediately told that my speculation was more than likely wrong, however I was promised my first diagnostics for free. I dropped the car off on a Thursday and told them I would expect a call on Friday with a report. I received a call on Friday and was told a different issue(spark plugs) was under recall and the replaced. Also the fuel pressure sensor needed to be replaced but was not under recall. Finally they told me that they read a code for my thermometer control housing. All of these repairs would total over $900. I told them I would be back Saturday to pickup my car and explore other options. When I arrived on Saturday to pickup the car, they had lost my key. Initially they said it was because I didn’t tell them I was coming ahead of time. After 4 hours of waiting for my car, they admitted to losing my key and that they had to replace it. They also tried to charge me $135 for diagnostics, after I was told fees would be waived. It felt as if I was not being treated fairly as a customer, and it is clear the service department is incompetent. I feel like my car was low priority because I had no plans of spending money. I also feel as if they are telling me I have multiple serious issues when other people tell me it is a simple fix, potentially under recall. I will call Volvo to see if they can help with the fuel pressure sensor, since it was “at one time” under recall, according to technicians at multiple service departments. As for the other issues, I plan to have my car examined by other technicians. I will follow up on this review. I think it is fair to say this place will treat customers however they are worth. I felt discriminated and taken advantage of.

Andy Mroczka

Thank you for a great service! Mark in service is awesome!

vivian jin

This was one of the most pleasant car buying experiences I’ve ever had. I am living in NC and they shipped the car to my address soon after all paperwork was done by overnight mail. Zach helped us and he was professional. I would definitely recommend them to anyone looking for a hassle free car buying experience with good prices and a helpful, friendly staff.

Richard Schrivner

Just bought a great Volvo! Dalin is an awesome Sales Consultant- willing to help in any way, so very patient with test drive & a lot of questions. He didn’t mind spending several hours with us ensuring a really great car-buying experience. We thank you for this. Sherry & Roger Schriner

Tony De Carlo

I was very happy with my visit to Volvo Cars Mall of Ga. my Service Advisor, Jessica Walter was extremely helpful. All of my concerns were attended to in a prompt and courteous manner, and after the inspection of my car, Jessica took the time to go over the results with me, this was a great help in enabling me to set a plan of action regarding which things had to be done, and in what order. I would definitely recommend both the store and Jessica to friends.

Helaine Medoff

We had an excellent buying experience at Volvo Cars Mall of Georgia. The salesman, Louis, spent time with us and listened to what we needed. No hard sell. Everyone whom we interacted with was polite and helpful. Very great dealership! Thank you!

jun park

Great friendly service. Talked over the email and drove 4 hours next day to buy the car. Richard and Louis provided great service with no pressure. Will recommend to others.

Jacqueline Smith

I had a wonderful car buying experience with Volvo and love my new pre-owned vehicle. Everyone was professional and knowledgeable about the vehicles.

Jon Hagle

Just a great experience from start to finish. Trevor was awesome and super patient. No high pressure sales pitch, not adversarial, just two guys having a conversation. Great selection too...if you are looking for a Volvo this is the place and Trevor is your guy.

Mike Arends

Found the car I wanted at a great price. The communication was clear and so was the process. I flew down the next day from Michigan and everything was ready to go. No games, great service, and nice folks working there. I definitely recommend.

Wendy Zhang

Very nice experience and got the car we liked

Lena Woods

Excellent service. Am very happy I took my car to Volvo Mall of GA.

Brian Robinson

I brought my car in to be diagnosed because my seat warmer caught fire. Thank goodness I noticed it because my dog was in the car. Corey at the service station was completely unprofessional and rude. He said there is nothing they can do about it and there is no recalls it.

L Oliver

What a wonderful experience!! If you have any interest in purchasing a car anytime in the future, I highly advise stopping in to see Louis Dymant at Volvo MOG. First of all, he can make you a delicious fruit tea or Starbucks coffee while you explain exactly what you want. Then he will share his expertise and vehicle availability in a warm and friendly way. When he’s with another customer, don’t worry, just speak to Tim Dalton, GM, who might be the nicest man on the planet. They truly wanted to help us find the right vehicle for us at an even better price. No pressure, relaxed atmosphere, gorgeous cars, great deal, super friendly people! Thank you!!

Teresa Jones

I brought my 2006 Volvo in because my check engine came on the night before. I brought it into the service department and signed for them to diagnose my vehicle for $151.00 about 4 hours later I'm told many things look wrong, but would need to leave my car for 5 hours to be diagnosed. To say the least I'm completely distraught. 5 hours x $151 = $$$$$ way to much just to find out what is wrong with my vehicle that only has 66,000 miles. I have called and left a message with top management.... I am waiting to hear from them. I called around to different repair cost and NO ONE EVER HEARD OF SOMETHING DISTURBING. I will call at 9:00 am for them to stop any further charging $. I will post again once I hear upper management. Very disappointed, and taken advantage of.

Chris Bennett

AS always, the staff at Volvo Mall of Georgia are the consummate professionals and they provide outstanding customer service. The service advisors Marcus Wise and Richard Bruns are great guys to work with!!

Jack Eddington

From the moment we walked in, every person we were in contact with were welcoming and helpful. We had a vehicle to trade. Not a problem. Not only were we welcomed, everyone in this facility worked together in a cohesive manner to make our experience fruitful and successful. We are so pleased with our Volvo. Being my wife's dream car, and making this happen was an interesting and pleasant of an experience as one can have when purchasing a vehicle. This organization was professional, knowledgeable and made it happen. We will certainly be repeat customers.

Roger Villatoro

My wife took her car for service, and I'm sorry to say that the overall experience was less than pleasant. People at the dealer were very cordial, but the problem is not that they are not capable, but they fail to "finish" the job. In this visit for 10K PM and a brakes issue, the technician failed to reset the computer for next PM, and check the brakes properly. So she had to reschedule a visit to reset the computer and check the brakes which were repaired this time. This should have been resolved in one visit.

Ravi Sunny Kumar

Very nice place. The sales person Zach was responsive, great to work with and we closed the deal in matter of minutes. Had a nice cup of Starbucks and oreos while they took care of the paperwork. I drove down from out of state and it was worth the effort.

Deanca Foster

Great staff! Great cars! I will definitely recommend Volvo of Mall of GA to all my friends and family!

Sterling Trumill

This is a great location nice and friendly staff here

Jeremy Feinberg

I have bought a lot of cars over the years and have to say my recent XC90 purchase at Volvo Cars Mall of Georgia was the absolute best buying experience I've ever had. Richard Nourie, David Windholz, and Louis Dymant did everything in their power to make the customer experience great and they nailed it! Literally every aspect of the purchase was flawless - from test driving the car to negotiation on price all the way to driving it off the lot. If I could give them 10 stars I would!

John Adams

We love our Volvo XC60, beautiful car! Your service was outstanding! Louis did an excellent job! as well for your group. Everyone is very professional and we enjoy your service and our new vehicle.

gregory ray

Chris in the parts department made double sure I was getting exactly what I needed for my 88 744 Turbo.

Chris Scott

Imagine your dream car buying experience...everything being EXACTLY the way YOU'D like it, not the nightmare ordeal that closely resembles a root canal that it almost always is. Everyone being friendly, relaxed, zero pressure or hovering around you like vultures like is the case at most all dealerships you visit. A place you actually WANT to come back to again and again...well, that's exactly what the staff at Volvo Mall of Georgia offers. A truly incredible new car buying experience. Every single person on the staff that I had the pleasure of interacting with honestly made me feel like I was their only customer and the sole focus of their attention. In a good way. And it all starts from the top down with the general manager Mr. Dalton. Most auto GMs that I've had the displeasure of encountering have a stick up their backside and look down on customers as if they are nuisances. Yet Mr. Dalton worked as hard as any of his employees on this deal, communicating with me like I've bought 10 vehicles from him, just a true pleasure to interact with at every step of the way. He runs a truly great business here, and has an amazing team around him...Justin in sales, Ken in finance, and sales manager Richard. Every one of these guys made interacting with them a pleasure, and something that you actually wanted to do. There's NOTHING in this car purchase that I wanted that I didn't get...heck I'm not sure how they made some of it happen honestly. Trade value I wanted on my old vehicle...check. Options I wanted on the new XC40...check. Payment I wanted...check. Bank I wanted to use....check. They even went to bat for me with my bank and negotiated the interest rate LOWER for me than my bank initially offered...how's that work?! Heck if I know, but these guys have apparently have some sorcery they can call on if necessary! I started out shopping for certified pre-owned luxury SUVs in this class (XC40), but somehow Volvo Mall of Georgia made a NEW XC40 more affordable and obtainable than a used one! These Volvo wizards have converted me from Cadillac to Swedish luxury and will gladly have me as a customer for as long as they wish to tolerate my demanding self! Best car buying experience I've EVER had hand's down, no question. Couldn't be topped if a dealership threw their best game at me. And the kicker is that this isn't Volvo MoG's "best game"...it's just apparently how they do business every day. My only regret is that I can't buy a vehicle from them more often!

Albert Mizrakli

We love our new Volvo XC90. Thanks Louis for helping us. What a great dealer with amazing crew. Thanks everyone.

uday madireddy

The way I was handled as the customer by their General Sales Manager - Tim Dalton. It was truly unbelievable. The whole process took just couple of mails and it was so seamless. I would recommend him to be a showpiece for customer interaction. If all the dealers were like him then Volvo would be on top of the customer satisfaction from customers. Even after we finished the deal he followed up every step of the way for paper work,transportation. He was quick to reply on mail and easily accessible on phone. I would appreciate if Volvo can send some special kind of commendation to him as he truly deserves it. I bought so many cars in recent years from other luxury brands but Tim was the first person I felt so happy to deal with. I would recommend any of my friends to him for their next car.

Christy McCall

Great Service!!

Robert Balotin

They fit me in for a oil change. Great service. Marcus is amazing!

Mingjun Zou

Very nice car. And thanks Zach to help us finish everything. Because we live in Alabama, so when we arrived the store is very later, Zach prepared everything for us. The one thing we need do is gave him the check. BTW, Zach still forget to send he promise the small gift like key chain for us.

Nick Pate

Got a great car at a great price. Excellent customer service with zero pressure. Tremendous experience and will definitely be back for any of my future auto needs!

auto smart

Great Great Great everyone nows how to say hello at the door gave direction the location had room to park not on the street like cobb much cleaner no one had attitude feeling like there job was more important then the next worker at the location I loved it and they asked me what all did I need before trying to just add it on unlike there cobb location that tried to add a 135 charge for a battery when my battery was not dead infact buford did not have to charge it at all to do the key if I ever buy a volvo again ill come out here

Alberto Vega

Great costumer service. Marcus was super helpful. Definitely recommend Volvo Mall of GA

Debbie

The service I've received from the team at Volvo Mall of GA has been nothing less than amazing!! I was a customer at Dyer & Dyer Volvo for the past 5 years and was unhappy with the service. Marcus and Mike my past 2 advisors were amazing. The staff at Volvo Mall of GA are GREAT!!!

Kailey Van Camp

Began working over the phone and via email with Justin Barnes until we were able to come to a deal worth driving to Atlanta to see the vehicle in person, which we ultimately ended up purchasing. Justin was friendly and easy to work with, as was Ken Wang in financing. Overall we had a pleasant experience and I love my XC90!

Rob Hawes

Great Job! Very pleased with the service and new location

Charlene Dickson

We purchased a car from Michael at JE Volvo. He was a very helpful salesman, knowledgeable about the vehicles (and also just a great man to conversate with). He made us feel very comfortable. The buying process was easy and we feel they gave us a fair amount for our trade in. Very family friendly- as our 2yr old acted like she ran the place for the few hours we spent getting everything squared away. They stuck pretty firm to their advertised price sonif you are looking to haggle this might not be the best place to do it. Our price was about 2k below any comparable listings. Super happy with our choice in dealership and our Volvo!

Jay Henry

Found the car I wanted, negotiated through text/email, then the process to purchase was faster than I’ve experienced ever before. Zach was a great salesperson who really respected me and stayed with me during the process to ensure I was informed and satisfied. Have never had an experience this positive at an automotive dealership.

Thomas Harris

Best car buying experience I’ve ever had. My sales person Rex Graham was extremely knowledgeable and professional. I never write reviews But I just wanted to share with everybody the outstanding experience I had at this dealership. The sales manager checked in with me several times doing my car buying process and made sure everything was going smooth.

Engrid Smith

Mr. Wright (Corey) did me right! I was even offered a loaner car for a standard maintenance service. All of the staff is friendly and they go out of their way to make you feel comfortable and at home. I have a new respect for Volvo and this is now my service home!

Himanshu Patel

Awesome car buying experience. They don't force to buy now , which some other dealers do, that's best part. Also they make sure buyers make informed decision. Felt good vibes.

Trent Gilbreath

This was my first time solo-searching for a new car and Chris Hall at Volvo Cars Mall of GA made the whole experience seamless! From start to finish — he was helpful, patient, and always available. So glad I made the choice to drive up to Buford for my sleek Volvo upgrade! Thank you, Chris!!

Rhonda Willis

I recently had the 10,000 mile service done on my 2019 Volvo XC40 at Volvo Cars Mall of Georgia. I purchased my car here in August, and I continue to be very satisfied with the customer service in all departments with which I’ve had dealings. Michael was my advisor. He informed me of what would be done beforehand, and, within a couple days, he followed up with me to make sure everything was good and I was satisfied with the service. VCMOG strives to be excellent, and excellence is exactly what I’ve experienced with this dealership.

Nima Kokabi

Rex and the rest of crew at Volvo cars Mall of Georgia made our car buying the most hassle free and enjoyable experience. I highly recommend doing business them as they are truly professional and honest at what they do.

Beverly Mayes

I had a wonderful experience at Jim Ellis Volvo and I am loving my new Denim Blue XC60. A special thanks to my sales consultant Michael Taylor for helping me with my purchase as well as showing me how to use a lot of the features of my car. .

Erika Johnson

The service from this dealer was exceptional. I bought a pre-owned Honda Pilot and it was in beautiful condition. I highly recommend this and all Jim Ellis dealerships.

Kyle Hodges

It’s great having a Volvo Dealer on this side of town now. Marcus Wise in the service department was very helpful.

Young Kil Kim

Nice car nice salesman

Maynard Valeriano

Awesome experience. The service/dealer personnel are polite, approachable and very accommodating. I recently had had my S60R service; it was a pleasant experience. Presently, my wife is having her old 2002 C70 in shop for a tranmission replacement and is directly coordinating with Corey Wright. Corey has been patiently working with us. The entire establishment is clean, well organized, and waiting area is situated in showroom complete with complimentary refreshments. It's closer to home in Lawrenceville compared to my former Volvo Shop in Mareitta. I recommend service department and dealer department...I just may buy our next vehicle from here..great selection.

Nancy Lesslie

Michael was very helpful with our used car purchase and made sure every little detail was taken care of. Service department was awesome e too.

JIM C

I am not one to write glowing reviews--unless it is beyond well deserved and that has been my experience with salesman Louis Dymant and sales manager Richard Nourie with Volvo Cars Mall of Georgia. Both were very courteous and extremely professional and I appreciated direct and to the point answers to my questions, no dog and pony show here!! While certainly not rollover artists, they were very fair and transparent throughout the entire purchase. And then, with the purchase done, Louis took me thru the setup and options of the very extensive and amazing electronic package on the XC90. Not once did I feel rushed or pushed to conclude the process and not only that, I or my wife, was encouraged to call or come by with any questions-- that in itself is appreciated in this "next" world of today. Yes, I am very pleased with the vehicle I chose and extremely pleased with the dealership team I chose to do business with. Anyone can sell a car but it takes a great team to build a relationship!

Stephanie Schiro-Gordon

Did a beautiful job of fixing my damaged Volvo - Thanks!

bill stanton

Very thorough, customer oriented & professional Service Department. Had an emergency repair situation recently for my 2016 S60, could not have expected a better outcome to an unfortunate event than what I experienced. A special thank you to Jessica Walter, Service Advisor, who worked with me throughout the process.

Linda Witzigreuter

Outstanding experience with Louis Dymant! Without hesitation I will recommend others to this dealership.

Kevin O'Sullivan

Excellent experience. Everyone was friendly and helpful.

Taylor McElroy

My experience at this dealership was incredible! I am from out of state and drove 4 hours to purchase my 2018 Audi Q5. I found the exact car I was looking for on Autotrader (or similar site) on a Tuesday, clicked the link to the dealership, and Justin Barnes immediately called me and made everything easy from there. He fielded my phone calls and texts, sent me additional pictures of the cars, and sent me all of the information I needed to purchase the car. I was given a price worksheet through email that was so fair, we did not even feel the need to haggle. Once we arrived at the dealership on Saturday, my car was waiting up front for me, sparkling clean! We gave our business information to Ken and took the car for a test drive. Once we returned, we did a little more paperwork with Justin, sat in the car for 20-30 minutes playing with all the new gadgets, and Ken came to get us to finish everything up. Our total time at the dealership was between 1 hour and 1.5 hours. I could not have been more pleased with this experience. We highly recommend Volvo Cars Mall of Georgia, Justin Barnes, and Ken! Thanks for making car buying easy!

Curt Lynch

I had been looking for a very specific Volvo XC40 for several weeks and could not find it in the entire southeast US. I was just about to give up my search when I found a car at Volvo Cars Mall. I chatted with Zach a few minutes about the car and determined I was interested in buying this car. We emailed another few minutes and the deal was done. A few days later we flew down to pick the car up and drove it home.. This was one of the best and easiest car buying experiences I've ever had. Met some really great people at Volvo Cars Mall and left with an awesome car. Thanks very much Zach!!

Bob Arroyo

Great experience at this location. Marcus at the service counter was awesome. Everyone are so polite and friendly! The place is extremely clean! Bob Arroyo