Reviews of Nalley Kia (Car Concessionaire)

Rotricia Maresette

Kayla was extremely helpful and attentive to me and other customers waiting. Kept me informed and made my wait more tolerable.

SoSouth Jackson

Great place, great Staff very helpful. Some of the newer employees aren't as knowledgeable. But for the most part the staff is kind of on the young side. but they are in my community and leave like buying cars here.

Elliot Sanico

I was purchasing a car for my wife who was out of state prepping for our move to the south. The representatives were very helpful in getting and giving us the information we needed for a smooth purchase. We were both happy with the caf and service. Thanks!

Barron Steward

Nalley Kia of Lighting has suppurb customer service. Purchased quality tires with installation! Ask for Kayla or Justin... They will get it done!!!

tesema wanoro

25 days ago I got a transmission oil change service for my car which was in a good situation. After the service my car transmission becomes affected and finally it becomes completely out of service with in one month.

Amber Franklin

Walked in service department, not one employee in sight, then when I found one at the 2nd counter, he was looking down at his cell phone. I got his attention, asked for the parts department. He gave directions. Went to a counter no one was there, rung the bell, waited, rung the bell again. A sleepy looking guy comes out with no greeting and says, can I help you?

Robert Andriulli

I came in to Nalley to have them remedy a recall. The folks that I met (customer service, mechanic, even the folks in the sales area)were very friendly, courteous, knowledgeable and explained the service in detail....it was a pleasant experience that I didn't expect at all...thanks for taking care of my car (and me)...

Christal Calhoun

They have good customer service !

Lynn G

My last experience was 3 hours for an oil change and I was unimpressed but this last service appointment was amazing! Not only was my service performed quickly but the service attendant (a new person) went above and beyond for me to get parts ordered and she was a middle man for a body shop and me. I left Nally Kia feeling great! Thank you so much!!!!

Patty McCord

My husband and I have been calling the service department for 3 days to inquire about a repair. No answer. No return call to the 10 messages left over 2 days. Even speaking with someone verbally leaving a message of our upset with how this being handled yielded no results. I am stuck with a car that has the me ed of a repair under warranty which will expire in 6,000 miles. They must be waiting for that to happen. Shame on you Nalley Kia!

thddswlls .

I had one of my most enjoyable car buying experiences here. The salesman, Amir Webb, treated me with much respect and wasn't trying to Sell me a car, he helped me purchase the vehicle I wanted. I received great service from all I came in contact with. I highly recommend Nally Kia.

Christopher Parmley

I had a terrible experience!!! It was to be a day of simply taken both of my 2016 Kia Optima and 2014 Cadenza to get an oil change and tire rotation. I made the appointments via the app; however, they only had my Optima. I showed the Kia rep the confirmation number but she told me she do not see the Cadenza appointment. She then ask me to search for the oil promotion that I selected so she can make the appointment. That interaction was not pleasant. I asked how long was the wait. She said 2 hours. I decided to cancel the Optima appointment because of the long wait. Almost 2 and half later Kia rep called me advising that I need to review a text that was sent to approve additional recommendations. I noticed that they said that my right side headlights was out! Before I dropped my Cadenza off the headlights were working! The rep then preceded to say do you want us to fix it. That was going to be $74 charge for something that was an issue prior to being worked on! I asked the rep what did you do! She directed me to her manager and he stated they did not do anything wrong and would like them to fix it for cost. I became irate and requested this boss. He proceeded to tell me to lower my voice and I told him that this was ridiculous! I paid for the oil change and tire rotation. I declined their offer to fix my headlight for $74. I will no longer frequent this Kia service center and will recommend others to do so as well. ****Update**** When I tried to share this post on Google via Nalley Kia app, the post would not go through. Go figure.

Sessie Davis

I thought I purchased a car on Aug 30th 2018 almost 2mths later I get a call they could not get me financed I need to return the car and they would return my down payment I'm still waiting. I returned the car but my money was never returned.

Michelle Collins

Very nice and comfortable

Nadine Hawkins

Cassandra always makes my wait pleasant, she checks on everyone and makes sure that we're comfortable.

Valarie Robertson

Kayla took real good care of me she let me know every step that was going on and when my car was ready she walked me two it

Lesley S

I've never had any problem when my vehicle is service with Nalley Kia, in Lithonia, GA. The staff is great, and they always thoroughly check my vehicle, by giving advice on how to handle any problems that may occur.

miranda whitehead

I bought my car from Nalley Toyota, I came in for my first oil change. Over the phone I was told that that sadly Toyota couldn’t complete the oil change but Nalley Kia would not only complete the oil change but honor the free complimentary service that would be given by Toyota. I didn’t find out until after the service was complete that that was not the case. Afterwards the service rep helped by giving me a coupon from the website to curb pricing. I understand that it’s not her fault. I just don’t like being misinformed.

Timothy Burnett

Oh Man! This Place Is The Best In Cars. The STAFF! You’re So Incredible. I’ve Been There To Buy Two Cars. You Got To Love The Cars Great Value For Your Money Affordable Great Luxury Models First Class To Me. Thanks NELLY KIA For The Love You Have For Customers.

Grover Smith

Ms Cassandra kept me informed throughout my whole visit as to what was going on and what was needed very polite and informative

Niki Howard

I would NEVER buy another car from this Kia dealership! My daughter bought a 2019 Optima with 10 miles on it. On Day 5, the car wouldn’t crank or go into gear. The dealership refused to give her a loaner car or try to alleviate her fears of driving a car that was unreliable. When we asked for a meeting with the General Manager, we found out he was out of town so as soon as he returned we requested a meeting with him. The meeting was set up for 5:45, but he had decided to go home & didn’t even show up for our meeting! So now, we have an unreliable car sitting in our driveway & have dealt with a bunch of Money hungry car salesman from Kia Stonecrest.

Joshua Hayes

Best service. Always professional and helpful to me . I'll be back for sure

david cordell

Nice dealer always busy suggest appts

Anna Anna's

I bought a car last year in August the air went out after 3 weeks, it was fixed the same car the motor blower went out July 2910, it was fix, however the motor blower went out again within 2 weeks, upgraded to t new Kia haven't had the car 4 weeks the air isn't working. The people work at this location is great and very helpful, the cars they have sold me are no good. Not a happy customer.

D'eric Johnson jr.

As always Cassandra Lewis at nalley kia at stonecrest is the best very professional

Kim Johnson

I bought two 2019 Kia Optima’s and there was a large hole under one of my headrest. Service manager Bill would not replace the headrest. I have bought 7 different cars through the years from Nalley Kia at Stonecrest and I will never purchase another vehicle as long as Bill is the service manager. However Cassandra and Clive are great and I recommend speaking to one of them when visiting Nalley Kia for good and honest service.

Norris Richardson

Sales rep was rude and presumptive. Never have I been spoken to as a customer in the way that I was spoken to there. The rep that I spoke to over the phone before I arrived lied to me and plus my credit was run through what seems like an endless process. Do not visit this location, avoid at all costs.

M Bonine

Very friendly and helpful.

Napoleon Mcalpine

Car broke down roadside Sunday , insurance had it tow to Nelley Kia. Check the car in over the phone . Now it's wesday and no one seen ,no one look for it , I had to call the police to make sure it was there . WAIT!!!! !! my wife spot it in front of the kia service center . Now she's check it in again . O yea, I called the service manager Bill somebody 40days and 40nights still waiting on that call back .

Dane MFT

Great service provided to help maintain and keep my Kia Optima in optimal condition.

A P

No real issues any time I have my car serviced. Pretty standard wait times, even on a Saturday afternoon. Nice and clean facilities. I've never had any issues with the staff in the service department.

Patricia Roache

Ashley was absolutely wonderful!! She listened and addressed all of my concerns. The dealership itself isn’t too bad either!! Very quiet and relaxing, plus snack ms and drinks

Rayha Lokie

I received excellent customer service at this location. I made my appointment online via their website. When I arrived I was promptly greeted and checked in. I was offered a shuttle to get back home while my vehicle was serviced. I was offered drinks and popcorn as I waited. My customer service rep. Cassandra was attentive and kept me informed on the progress of my vehicle service. I enjoyed the attentive staff and convenience of the location. And I am planning to go back again when next my car needs service.

A AND A ATLANTA AUTOMOTIVE

See James best deal every!! I got my son car from them and was very happy with my experience!!

Bakari B. .

If I could give this place a zero star rating, I would. I was "helped" by Stan Williams, who did a poor job at communicating and at least acting like he wanted to be there (let alone make the sale). First, Stan did not know the internet prices of the vehicles my family and I were looking at. As I tried to express the price(s) with pictures of the vehicles (VIN's included), Stan would literally skip over what I said and state another price. This happened at least five times. Next is the part that topped everything off. His communication was terrible, along with his body language, and tone. Communication wise, we had to ask him questions on top of questions in order to get anything out of him. When Stan asked for my information, he did not state why. I had to ask. When he wanted to run my credit, he did not state so. I had to ask. When he received the appraisal for my possible trade-in, he did not tell us. We had to ask three times. His body language and tone seemed like he had checked out for the day. Even if this was the case, it seems unfair for us to receive that energy as potential customers. Lastly, as I gave my range for payments, Stan came back with a payment that was only 10 dollars more. I asked to get it down to my payment price again, just to see if he would fight. I literally told him if I got that price, I'm sold. Stan unfortunately did not seem interested whatsoever. So, it was a wrap for me. The very, very last thing that topped it off for me was my family member asked him for a price sheet for a different vehicle. When he returned for the last time, my family member asked again. Stan replied, "he don't want that, so it ain't no point." Regardless if I did or did not, I wanted the sheet and so did my family member. At that point, I told my family member let's go. My family has been shopping with and going to Nalley since the mid 2000s. We are very familiar with this branch. I thought it would be nice to go back "home" to a (what I thought would be) secure, welcoming environment. I was wrong, and I hope you do not make the same mistakes I did. By the way, no test drive was offered either. All-in-all, go somewhere else where you will be valued regardless of the time of day, making a sale, etc. But because you are a human being who is a customer.

LaQuanza Smith

Very pleasant customer service.

Lala Bostick

Rodney was great at finding me a vehicle that fits my needs and wants.

LaShaundra Goss-McKelvin

I've purchased two cars from here & I love the friendly employees & service.

Shavonte Mcpherson

Awesome customer service , it didnt take long at all with assistance from Mr.Antonio , and Mr.Davis. Called with the hopes of leaving with a car and I did just that. Thanks AGAIN!!!

KahnScience

I walked (literally) from my house to Nalley Kia with a weak hope of being able to drive off the lot. For months I've had to deal with missed MARTA buses, late trains and weather. Antonio greeted me and immediately sat me down and worked with my limited means and I mean LIMITED. He and the staff including the manager were super patient and I drove off with a brand new Kia Forte with super affordable monthly payments. If you are looking for a vehicle I highly recommend Nalley Kia, even if you don't think you can drive off the lot with one, try anyway. They will try there absolute hardest to work with what you have.

Elizabeth Harden

Customer service is always great however, when I make a appointment to get my oil change it always take forever. If y'all could do better with working with your appointment customers first and get them out in a timely matter you would probably get all fives. E Harden

Jackie Cira

I hate this service department with a passion. The people who answer the phone are rude, they don't pay attention and make you repeat yourself. Marlon is pretty good but the techs working on your car so not pay attention to the details.

belle fille noire

A handsome young man name sterling showed me a few cars he was great, better than great actually.amazing salesman.funny too!.

Lashay Perry

I love coming here to get my oil change! Shout out to the service me and women!

Michael Pettiquoi

GREAT WORK

Gregory Mitchell

Really Kool

Khalil J

Amazing experience!!! MARSHUN WAS THE BEST CUSTOMER SERVICE REP EVER!!!!

Tanya Bowden

I was in and out in about one & half hours. The staff was very courteous and professional as always.

Jordan Davis

I have mixed feelings about this dealership. The advisors and service guys are nice, but their communication and attention to detail isn’t that great. I took my car to get it’s normal maintenance done last weekend and got a few of the recommended services done as well. I was literally there for 5 hours and was disappointed that no one offered to take me to the mall or anything while I was waiting this long. To top that off, my keys had suddenly been misplaced and I had to wait an extra 20 min. for them to find them. Of course the manager apologized, but I feel like I should have been offered a complimentary service for the inconvenience/long wait. Fast forward to today.....I come back to Kia because I was told last week that they didn’t have a certain part for my car and that it would be ordered. So I said that’s fine and came back thinking that I would get this service done. Come to find out that they actually found the part last week and went ahead and put the part on my car, however, they failed to communicate that to me. If I would have known that, I would have never scheduled an appointment!

yasmeen1215 .

Great customer service

Phil Roberts

My sales agent Stan Williams made this my best car buying experience in fifty-two years to date. I would definitely buy another car from him as well as recommend him to friends.

Naomi Minglii

Customer service is HORRIBLE!!! If I could give anything less than one star I would. Everyone I worked with at this dealership was horrible and untrustworthy !!!! The salesperson wasn’t knowledgeable about anything he was acting very nervous which made me feel nervous about getting the car. Although I didn’t feel comfortable with the salesman I still wanted the car even though the finance managers didn’t give me the best deal however once I signed all of the paperwork and got insurance on the the car and was ready to pay the finance manager he began to talk to me in a very condescending way. I’m not sure if he was having a bad day but I felt as if he took his frustrations out on me which made the deal fall through. Days afterwards when I’m trying to get the vehicle took off my insurance the managers at the dealership will not give me anything stating that I never left the lot with the car so I can be refunded the money from my insurance company. I don’t recommend you call me here to buy a car they will try to take advantage of you and give you a hard a time. I’m a first time buyer and my experience was horrific thanks to the staff at Kia Nalley of Stonecrest! DO NOT SHOP HERE YOU WILL REGRET IT !!! This is from the heart I would hate for someone to experience this type of bad customer service!!!

bahyanna russell

If you have to get your car serviced ask for Cassandra, she will take care of you. She always does a phenomenal job

Jarred Johnson

Told me they would call me back then ran my credit 3 times today back to back. I had to call them back on my own and ask why I was getting so many notifications to find out what they were doing. Now I have 3 hard inquiries on my credit and a lowered score just to be told I have no options and ask me what my score was. Luckily, I was called by another dealership that was able to provide options, estimates, and actually invite me to come finish the process. Wouldn’t recommend Nalley’s for the fact of what they did with my information and not walking me through the process and at least having me on the phone when running my credit with different banks. Not happy with service due to lack of communication and then basically saying there was nothing they could do other than offer one down payment offer when others had options. They did exactly what I didn’t want them to do. It was upsetting because I let the sales manager know what I had been through before dealing with cars and dealerships.

Susan.sawyer@gmail.com Sawyer

She was very knowledgeable she let me use my coupons she was wonderful thanks again

Vickie Neal

very insightful

Yvonne Browder

Dont waste you time its bad its a hustle ther you take your auto for one thing and the hustlers try to get you for other stuff took my 2017 for a battery check .That took half of the day and the hustler telling me what i needed which was nothing trying to boost his commission however it did not work for me i no better i am half of a hundred that was my last and final time i took my car back to were i use to go when i had my 2007 kia sportage Atlanta Kia south the senior machnic left for 2 year but he is back he is excellent yall he will not let a auto leave with out inspection teaching the young blood how to that place is the best i have a lot to compare it to do not think about the distance its worth i had my 2017 taken there it was running hot. They were honest manufacturer default covered no money out of pocket no hustling me picked it up. 2 day later and went on my happy way Thanks Kia South and senior mechanic glad you back Mr E

Simarta Green

My sales Rep. and the team was awesome! I had Darius and he was patient and thoroughly helpful. He made sure I left with my new Sorento and a deal that I was happy with! He even assisted with setting up all the apps that came with the car. I am enjoying my new ride and would recommend if you're in the market for a car, come see these guys! Ask for D! Happy customer!

Sandy Lee

Will definitely be coming back for service here!

Vertonia Jarrett

Loved it! It didn't take all day they was so nice and pleasant and they told me what problems I was having and what was covered and what wasn't covered and they explained what was going on with the car. High 5 Kia.

Joe Wright

Their FB ad came up with a 39.95 four wheel alignment so I clicked through and read all the available fine print and booked my appt. When I called on Monday to confirm, I was told I would have to bring a screenshot to get that price. Nowhere in the ad did it state this. Then, I found a similar coupon on their actual website but that one said Kia vehicles only, not the one on FB did not state this. So I called to explain this, only to be told that it is for Kia vehicles only. I asked to speak to a manager and was on hold top long so I hung up. The manager called and left me a message stating it is for Kia vehicles only. I guess I'll be taking my Hyundai AND Kia elsewhere for service since they can't figure out how to properly advertise. If their service department is this bad, I'll guess their sales department can't be much better.

S. W.

I am satisfied with my purchase, Jamaari helped me purchase a new Soul and he was determined to get my business. I will definitely recommend this dealership to my friends and family.

Marquis Champagne

Took my lady’s car to get serviced. $54 and a 2 hour wait for ONLY an oil change makes it easy to never recommend or use this dealership and service center again. Hyundai and Toyota next door will give you better service and more accommodations during your appt with them.

julie howell

Cassandra in the service dept is Awesome!!! Thanks Nalley Kia. I have a 2014 optima that broke down and I was devastated because its my livelyhood as I drive for Uber/Lyft/DoorDash/Uber Eats. She took care of me like I was family. Her professionalism and attitude were first rate and I didnt even have to sit at the dealership all day. She hooked me up with a rental, and I didnt miss a beat. She totally changed my perceptions about Nalley Kia. Why? This lady made follow up calls and kept me posted and now I have my car back like running like its brand spanking new thanks to her Techs!! Thanks again Ms. Cassandra.

R Solo

They always treat me good.

carol gresham

A longer wait the last 2 visits but Cassandra always takes great care of me!!

Orion Williams

I only take me car for service at Nalley Kia. The staff and management are the best in the business. Cassandra is my Service Adviser and I have had her as my adviser for years. She is the Best!!!

Robin Boyer

Well my mechanic ordered a small inexpensive tire for my kia Sorrento and my daughter in law drove me all the way from Monticello to Panola Road to pick it up bc they said it would be there on the 5th of July, needless to say the part want be there until tuesday the 8th but it wasn't the fault of Nally Kia dealership. My mechanic should have called ahead to see if it was there. The kia personnel was absolutely wonderful people, a delight to be around and very helpful there.

shawnell rankine

I had a horrible sales and service experience. I would never advice someone to get their car from this location. Their aim is not to help their customers. They illegally changed my information on file, and the service manager marlon accused me of multiple things, when I had documents to prove what I was saying. They were very disrespectful, and I honestly feel like from the start of my experience with this location, they have been scamming me.

Kaitlyn Burns

Great service department!

Michael Stephens

Very slow service. Took 3 hours for oil change and tire rotation. Would have spent more money for the recommended but you all took so long

Felecia Allen

Antonio was professional, pleasant and knowledgeable about all the Kia Cadenza trims and Optima models. Thank you for your time.

Ashley Moore

Staff was pleasant and friendly

Antares McDonald

Shaun was very friendly, informative and patient. He tried to upsell services in a very nonjudgmental, pushy, and guilt-free way. My experience was enjoyable. Thank you.

Vanessa Dauphin

I should’ve went somewhere else to buy my car. The buying part is always great until you drive off the lot then nobody cares. My check engine lot came on about a month of having the car and after I made an appointment to get the car looked at my bf was told that I had a Chevy and that I needed to take it to Chevy without so much as looking at it. I get a call a few days later talking about how I missed my appointment with them and if I wanted to reschedule. Could’ve sworn I was told that since purchasing the service plan I needed to take the car to them for maintenance. Not only that but nothing they said about the lender I got was true, I wouldn’t enter a contract for a car note I that has no grace period whatsoever like ish doesn’t happen. I also found out through Chevy they sold me a car with uncut keys so if my fob dies unsuspectingly I'm screwed. I’m gonna have to pay $250 to request a code from Chevy to have the key cut. I couldn’t reach anybody there when I had questions. I regret wholeheartedly buying my car from here.

Daniel Bouchard

This is the second time I have had a bad experience with this dealership. They always take way longer than expected to do repairs and the service coordinator doesn’t respond to email voice mail and or other people that work for the dealership. Plus on top of lack of communication and no one being able to tell me if my vehicle was ready , you guessed it the service manager was unavailable also . I do not recommend this dealership.

Jeanine Howell

Never buy a car from here. The worst experience! There is no customer service at all except in the maintenance department. Sales manager and sales rep were extremely rude and misleading. Complete FRAUD!!! Save yourself time and energy and a piece of mind. Go somewhere else.

Elizabeth Haemmerle

Where human kindness and customer service goes to die! I do have to say, the receptionist is the only person there with any decency. The service department is incredibly rude, but obviously it stems from their manager, Larry. I wouldn't trust these people to fix my worst enemy's car, let alone mine.

Lynn LaBOARD

My main service and excellent staff. Love the special service.

Emily Likes Your Butt

☆One star for almost killing a national treasure on i-20. ☆One star because your service department is a jackas$ parade. ☆One star because someone shouldn't be told they don't qualify for a tow after playing MarioKart on the interstate when the entire vehicle SHUT off . ☆One star because it shouldn't take calling KIA corporate to get said tow issue resolved. I think it's immensely unfortunate that after MONTHS of a being incredibly understanding and patient someone I know was subjected to such horrible treatment by a dealership and service department. *Boo*Hiss*etc*

Danielle Burns

Service depart is always top notch!!

G Bradley

If I could select 0 stars I would. I have been trying to contact the service department for 2 days to schedule an oil change but NO ONE is answering the phone. They apparently aren’t answering any phone since the main number went to voice mail. I left a message but at this point I have NO CONFIDENCE in getting a call back from them. I am very disappointed since they have serviced my vehicle in the past. Apparently I need to find some place else to service my Kia Soul.

Jean Bell

I love the customer service at Nalley KIA. Representative Cassandra is always helpful and courteous. Well done!

julio montalvo lugo

Great price, but not best follow up and delivery. You pay for a new tag, then you get to use your old one. Everything is in the details, and they fail badly. Car was delivered wash, but not clean, lots of dirt and mud in all corners. The inside was exactly, like you would expect for a car that has been 10 months in the lot extremely Dusty.

Charlotte Robinson

I took my car to Nalley Kia of Stonecrest for an oil change. The recommended services for my car included an air cabin filter replacement for $69. This is odd because I changed my air cabin filter right before I took it in for service that day. Guys, be good to your customer to keep them coming back. Don't make up fabricate services to boost sales.

laurie cass

WE had a great experience at this dealership and I NEVER say that! Marcus was awesome and was no pressure and incredibly responsive. We spoke to several Kia dealerships but Marcus was the reason we went with this particular dealer. Thanks Marcus for making it a smooth and easy transaction. We will be back!

Katrina Stroud

I’ve had my car for about 4 years now.. bought the car from this place and come get service at the same place. I come here at least twice a year for service and EVERY SINGLE TIME I have an issue! At this point I’m over it and will take my business else where. I booked an appointment for my car to be serviced and also had a coupon. “Which by the way is on their actual website” Once I explained I had a coupon the service advisor whole attitude changed. And asked the other service advisor if he knew of any coupon- he says “No” - remind you it’s on their website.. so I politely pulled up my car and my appointment that I booked directly from their website just to prove to her. She then begin to try to figure out where it said “oil change “ and tire rotation “ and I politely again pressed the button to show her details.. she then said she still can’t see anything! I politely expanded the text for her! - In all her attitude is disgusting and her professionalism needs a lot of work! They are here to service and provide good service. I can see if I came in with an attitude or was rude to her, I had an appointment at 9am and didn’t get checked in until 9:15.. I politely waited until it was my turn! I should be the one with an attitude. I am so sick of going to business and the people that work at establishments such as this one are rude and unkind. It’s sad I had to go through all of that just to show her a coupon. And then she has a nasty attitude like I am the customer there should be some respect given at this point. Just know I’m never coming back.

L Scott

Service was completed in the time stated. Excellent customer service!!

god goku

They are always fast and very helpful when it comes to the needs of your vehicle. Great job!

Sharesiya Rush

I called a few weeks in advance to purchase a key fob with key included and programmed. I was quoted that they had exactly what I wanted. But when I got there I was a quoted a completely different price and the key fob I wanted was no longer available. Then they added environmental fees that I was not told about. It's always something.....!!!???? .Appt was scheduled for 3pm. I show up at 2.51p. I fell asleep and woke up. They said it would take ab hour. It took 2 1/2 hours. I work retail in management and I hate to complain. But they never do what they say. I got ready to test my new $330 key and it doesn't work. I was so upset. Then they said their key machine didn't work so they have to go to their sister store but this time they would test it before they come back. What in the hell.... I will not be back to this kia if I have to drive to Smyrna. .....I will go to pep boys to get my oil change from now on.. so disappointed.

Jayne Collier

I have been bringing my truck here since I purchased it and they have great customer services Ms. Cassardra is the best she always get me in and out when I go thanks Nalley Kia

darryl thomas

Now here is the reason I give them 2 stars. My wife took her car in for a ac check and they gave her a coolant fix. Now coolant and ac check is two different things. This is on the first go around. Now when I went back. The girl said it was a misunderstanding. REALLY. How is that. All in all. Make sure they pay attention to what u want and what they tell you.

Paris Collins Esquire

I have a love hate relationship with them.

Stephen Warren

Extremely overpriced when it came to auto body repair and they didn't seem to know what they were talkin about or they didn't think I knew what I was doing when it came to the pricing

Robert Karma

I had an appointment at 10am. They got my car in on time and the wait was reasonable.

waffle

The service is bad Also they make up excuses why you cabt have a part they said it's a problem with this part when they fix it they claim it's not the problem until so on

Cheryl Laboard

Get what I done on my appointed schedule no hassle , and will reschedule if they see the l they've ran into some problem long before I get there to tell me they are running behind. That service department IS AWESOME

William Graham

Great place to buy a car

Yani Malone

Salesman was nice and honest but I wish they didn't pull your credit or had a graph or something asking if your credit is below 700 or something you will need someone else to sign with amazing credit. I am trying to build my credit and I got it pulled for no reason and I knew what it was and all they could have down is go based off that

Rashidah Qaiyim

Everyone was nice and professional! A very positive environment!

Pamela Wright-Jordan

Cassandra is the best! She is always so professional and respectful no matter how busy she is . She is the reason I come there Thanks Cassandra

Tamika Garcia

I had the BEST experience from start to finish! I was greeted by Antonio Stevenson, an AWESOME, salesman, I came in with the intentions on just seeing if I qualify, and not 20 minutes later I was signing my paperwork and given my keys. Antonio answered all my questions, made sure I was COMPLETELY satisfied with my purchase. The man (I forgot his name) that processes the paperwork (office in the corner) for the loan and the warranty, was running late to get home, but STILL took his time to explain EVERYTHING and make sure I knew everything I was signing. I am totally in love with my 2019 Kia Optima and when its time to trade in, I WILL BE BACK. Thanks you Antonio Stevenson and the entire Kia family!!

Aziana Capri

I just recently purchased a 2019 Kia Optima, and had a wonderfully pleasant experience with my salesman, so I wanted to share. My salesperson, Stan Williams, listened very carefully to my needs and wants, patiently helped me select the vehicle that I wanted, and was extremely attentive throughout my entire car-buying experience. In addition, he had a warm and sincere personality, which made a (normally) stressful experience quite pleasant. I might just be a lifetime Kia owner now, thanks to this wonderful car-buying experience....many thanks to Stan and his team at Nalley Kia!

katrina drake

This is my second purchase with Kia. I had a great experience. It didn't take all day.

Crystal Wise

I called the Lithonia location numerous times and was told on numerous occasions that an associate (I requested Marlon, the Service Advisor) would follow up with me to answer a question-which services were recommended- so that I could schedule a service appointment. NO ONE DID and when I did continue to call to ask this same question I kept receiving the same answers. I asked to speak with a Manager and was told that none were available. I left voicemail messages for Marlon and he never followed-up with me and the services were never scheduled and consequently, my vehicle shut off on me the day before Thanksgiving as I was travelling to see my family. I continued to call the Scheduling Department and asked for Corporate and was given the incorrect number to submit a complaint. Finally, I did reach Corporate but that's because I'm tenacious-not because they gave me the correct information the first time. Corporate did follow-up with me but the answer that they gave me for recommended services does not match the original list that Marlon the Service Advisor gave to me after an oil change, etc. Consequently, I don't think anyone at Kia has any idea what they are doing, how to follow-up, how to answer a question, and I pity their customers. Please do not shop here because if you have a question or concern, God in Heaven only knows who will answer it. Thank you and God Bless. I JUST WANTED TO POST ANOTHER NOTE ON MY REVIEW AND STATE THAT IN RESPONSE TO THE MANAGERS REPLY, I HAVE CALLED KIA BACK MORE THAN ONCE AND LEFT MESSAGES TO BE RELAYED TO THE MANAGER AND I HAVE YET TO RECEIVE A CALL BACK. ONCE AGAIN, I PITY YOUR CUSTOMERS. GOD BLESS.

Charles Logan

As always, my visit was great. Got me in an out within an hour for oil change!

Candis Christopher

My first service appointment took 3+hours on top if the additional time wasted for the half missed car wash. The second service appointment took over 4 hours. Now neither time was spent on anything other than a standard recommended service. TODAY! TODAY! There were 18 cars placed ahead of my 7:30AM APPOINTMENT! My husband was told 'I don't care' countless times by the manager. HUBBY was told his appointment did not matter, that being short staffed (BECAUSE THE MGR CAN'T GET EMPLOYEES TO PASS DRUG TESTS) MEANS ALL THE OTHER CARS WOULD BE SERVICED BEFORE OUR APPOINTMENT!!! THEY WERE NOSE TO NOSE. THERE'S A LOT MORE TO THIS STORY. STAY AWAY UNLESS YOU ARE OK WITH BEING INTIMIDATED, OR FIGHTING OR WAITING FOR HOURS FOR WHAT OTHER PLACES CAN DO IN 30 MIN ... But if you are OK with drugged mechanics working on your brakes..... By All means go ahead. Ps I've read reviews dating back saying the same thing. I know the GM is going to say he's disappointed in our experiences and ask us to call him . But sounds like nothing has changed.

Duricia Benson

First and LAST service here! I was told it would be 1 hour for an oil change. I get here and they say 1 1/2 hours. It turns into 2 hours. They asked if I wanted the complimentary car wash which I was told comes with servicing when I bought my car anyway... well it wasn't done. I get inside my car and my phone holder is broken! Why are you even touching it to do an oil change?! Oh and the manager gone to the doctor so nobody can help me! They better pray nothing else missing in my car!

Yachi Battle

All I can say is Awesome! Awesome! Awesome! Customer Service is on a Level 10, from the Service Department to the Sales Staff. Went in for a diagnostic and left out with a brand new car. I was a tad bit difficult and picky, with a somewhat mediocre credit score, but my sales professional, Marcus Booker was very patient with me. He was knowledgeable about the products he sells and he goes the extra mile, showed me how to work every little aspect of my vehicle. Marcus and Blake (The GM) helped me to get the payments I needed and the vehicle I wanted! I highly recommend going to Nalley Kia! Feels like family there!!!

Jason Holden

The Staff was So So nice

Tonia Chambers

I have a Kia and a Hyundai so Kia sends me coupons on services. I went Friday morning to get my Hyundai service for a oil change using the coupon. After they serviced the car Cassandra then tells me that I couldn’t use the coupon and that it’s only for Kia cars. Ok whatever I paid regular price for the oil change. Saturday the car shook briefly but I didn’t think nothing of it. Sunday morning driving to church the car shook the whole 20 minuet drive and my engine like kept coming on to the point at lights I put it in neutral because I was afraid it’ll cut off at a complete stop. Today I go to Kia explain to Vershaun the issue he tells me it’ll be a few hours because they’ll have to check some stuff out. He comes back a few minutes later saying they wasn’t going to charge me to look at the car and that I’ll have to possibly go to Hyundai to get a full diagnosis on the car because it could be a recall on it. Now mind you I had no problems with my car prior to them touching my car. He comes back 10 minuets later saying they couldn’t find anything wrong. I asked for corporate number and he disregard it and kept talking. I left to go to work and been calling and no was available except for JOHN manager of sales who couldn’t do anything but pass a message, called again and the scheduler girl couldn’t do anything but pass a message. And no one has called me from the services department. I googled corporate and left a message with the automatic line and whatever number John gave me and no one has responded. Just leaving work and my car is shaking again. So now I’m back on my way to the dealership. Don’t get your car service with them and if me having another car instead of a kia is a issue explain that to me before servicing the car and taking my money. again DONT GET YOUR CAR SERVICE HERE!!!!!

Anthony Baldwin

Sedona went in for an oil change, came out with an old too small battery wow.

Codee Niles

My service experience was excellent. Cassandra went above and beyond to keep me informed and customized my services to show what was the priority.

Anita Hilliard

3 hours for an oil change and now they tell me it is going to be 30 to 40 more minutes!! This has happened more than once, so it is not an isolated incident. Very poorly managed. You should staff for your most busy days or not overbook instead of expecting your customers to "understand". I DON'T CARE!

Terrence Gipson

Very friendly and helpful, worked with me for a better deal. Salesman Rid Robert's and Tarrance financial manager very helpful

Fishing Fanatics

Felt like for a bit place in line was lost, but was still a pleasant experience.

kenny tucker

Customer service is extremely poor. It took a month of back and forth messages, drop-ins, and phone calls where you could only leave messages for me to realize that my daughter's Kia parts would never arrive. On one occasion, I was told it would be ready that day, only to find out the wrong rack & pinion system had been installed. The two service advisors (Cassandra and Tyler) seemed to be more interested in their cell phones than greeting customers. In fact, they either had attitudes or ignored us each time we showed up at the counter. Marshun was better, but misinformed us several times. One positive note; I do have the upsell sheet with over $4,400 of recommended repairs, so with that I decided to take my business elsewhere.

Fashion Stylist

Went to Kia to get new tire after picking up a nail in the road from construction. Service for me is rated fair, good, better & best. This day it was "Good." But began as "fair." Marlon didn't seem like he was too enthusiastic about working. Kinda dry talking, but helpful once he gets going. Once he wrote up the job order, he was more pleasant/ helpful and walked me to my car opening the door as courtesy. BUT, the very 1st time I visited Kia was to get my 15,000 mile service a few weeks ago. When I tell you this person goes ABOVE & BEYOND the call of duty and my expectation...she did! Cassandra, Service Writer exudes OUTSTANDING CUSTOMER SERVICE! She acknowledged me right away, shares what all is included in my 15,000 mile service, tells me where waiting room is. She offered popcorn, coffee, water, tells me where restrooms are, etc. Offering courtesy car wash before car return to me. CASSANDRA is the epitome of CUSTOMER SERVICE! She made me feel as if she wanted my business at Kia in Lithonia/Near Stonecrest Mall! When my car was ready, she even gave me the BEST HUG and thanked me for my business; inviting me to come again to Kia for car service! Cassandra gets a 10!

Kaneldra Screven

Staff is nice however even if you make an appointment for simple service, be prepared to stay all day.

Tarnecia Stover

The person who worked on my car lied and said that my air was blowing out cool when it wasn’t. I found out after going back a second time that I need a compressor.

Pamela Awbrey

Very professional atmosphere and strong support by one of your staff employees Cassandra of excellence!! :) Best Regards, Pamela Awbrey

Joslyn

very nice and courteous staff at the lithonia location!! im impressed. they offered popcorn, tea, coffee, water & wifi during the wait. so thoughtful!

Alicia Evans

Nalley Kia is a great place to buy a vehicle and to get your car serviced. The sales associates are not pushy and the service people are friendly. I but all my cars here and send friends and family there as well.

henry reynolds

The service experience was good as usual, except the tech did not reset the mileage countdown. The car is still reporting service due.

Kee Kennedy

I wasn't happy with the whole experience. No results. I was told my car was driven home by a tech. WRONG. I know the mileage it that didn't happen.

Nancy Butler

Thanks for my 2019 Kia! I love it!

Chris Brown

Do not go here. Very unorganized. Horrible customer service. Long waits

Marilyn Green

Long wait time for an oil change

Kathryn Mason

They won't stop calling me! I stopped in for an oil change, because we were in town 2 Christmas Eves ago. Now I get a call from them telling me I missed routine services. I live more than two hours away, and have informed them of this. I have asked them to remove me from their calling list and why. Yet, here I am, a year and a half later, still receiving their gosh darn calls.

Anita Jones

3 hours for an oil change and tire rotation!!?? And this has happened more than once, so it's not an isolated occurrence!! Plan to spend all day if you come here for any Express service. NOT!

Berneita Keller

Absolutely the worst experience I have ever had with kia!!!!

Andrea DuBose

Great service. No hassle car buying at it's best!

shameka ricks

I just read a commit from “The General Manager” ask another customer to call so that he can assist him. I’ve call him several times and no response. Went to the location and he in a 3 hour meeting. Left messages for a call ball and still nothing. That’s something BBB is nice but I think you all already have an F rating

james anderson

Showed up Monday morning for 7:15 scheduled maintenance. No one from dealer showed til after 7:30 to open. Me along with several other customers had to wait in turning lane in front of business til someone showed. But on positive side, I was given free oil change for having to wait.

Darell Gholston

It was fantastic going there Terrance Davis is the Best!!! No stress I was in and out in no time, I got just what I went there for!!!

Jacqueline Davis

I had fun,and was treated as if I were important

Peach L

Stan is an absolute jewel! He is caring and showed a great deal of empathy regarding my purchase. He took extra care to give me the type of customer service we all wish for. I bought my car I’m 2016 and he still checks on me. Great job Stan!

R Norman

Ms. Cassandra Lewis is literally the best person! She’s so sweet, she’s polite and she even made it her business to walk through and check on everyone every so often. Her customer service was great! Thank you!!

LATASHA Furlow

I had a very good experience here, like everyone else I also read all of the reviews before going to this location. So even though it's closer I choose another location further from my home. And at that location I was not offered a complementary carwash and it was just too far. This time around I stepped out on faith and came to Nalley Kia, and I am very pleased that I did.

Willie Wilson

Ask for Marcus Booker great sales associate

christy sexton

Beware! Went to get a 100k check up and new tires. Turns out they sold me two tires that were four years old. Within six months the tread started coming off. I took the car back and told them to replace the tires at no cost to me, which they did. However, it took four days to get my car back because they didn't have them in stock and then someone forgot to put them on the truck. I was given a 2018 Silverado as a loaner. Unfortunately, the mechanism to raise the seat was broken, which no one offered to fix. I went to another Enterprise office to see if they had something else I could drive...no luck. I am a 72 year old woman and I not short, but I had to drive looking through the steering wheel until I could get home to get some pillows. Kia' s lack of concern for my predicament really pissed me off, and the fact that they sold me old tires. I love my car, but the dealership sucks. Will now have to drive 50+ miles to use another one.

Veronicia Morgan

Customer Service is always not good.. Only one or two agents work.. The rest just sits behind their desk.. Be prepared to wait at least 20 mins to be helped when you pull up and even with an appointment the average wait time is 2 hours for your car to be serviced..

Maurice Young

I was sold a car with no spare key no jack no spare tire no car manuel i did not find this out untill i picked up the car a few days later the horns stop working and clicking noise found out it has a bad passenger side axle having too spend money on a car i just got is not a great experience

Lucie Giraud

Monday's are very busy day. I did not have an appointment. I was taken care within 1 your, even with my courteous car wash. Than you Marlon Smith

Shanelle Jackson

Even though I was there before my appointment @7:00am. People that were there before me, that had appointments after mine, were seen! Which pushed back my wait time to be seen. Why make appointments then?! It should be first come first serve then. Then there has been times were I was the 1st one to show up and still have been seen after someone who was late for their appointment. There should be some consistency. I hate coming to Nalley!

Amber James

For the past 2 years I have been going to Nalley Kia at Stonecrest. I have always had a fantastic experience until today. I went in by appointment for my regular oil change, inspection, etc. I was told the service would take about an hour. An hour and a half later I was called and informed of extra maintenance "needs" on my car. This is normal and has happened before. I have always trusted the team to recommend what's needed for my car. I told the rep to go ahead with the add on services since they were needed, I was then told I needed even more (some add on services I had just received recently on my last visit) and I was confused. My car had given me no trouble so why is Kia trying to rack up over $1000 in repairs? I declined half of the services and waited for my call to pick up my car. After 4.5 hours I was told my car was ready, I asked if there were damages on the parts replaced. For the part I spent $300 replacing, no damage. For the part I spent the other $200 replacing, yes. Why am I paying for things that don't need to be replaced? Why am I being recommended for things I just replaced if the time elapsed nor mileage indicate that it is time for it? I probably will not be back. It really sucks that a team I've grown to trust really pulled a $500 fast one on me. (And it could've been $1000)

Mark Buford

The only positive experience I've ever had with this dealership is the initial buying process. Even on that same day I had a service center associate ignore me when I asked a simple question while they carried on a personal phone call. The absolute worst thing about the place is the lack of organization. I always schedule my oil changes days in advance and without fail have to wait a minimum of an hour and 30 minutes to get serviced for just an oil change. The staff doesn't acknowledge you. Appointments mean absolutely nothing and don't even bother calling for information unless you want to play phone tag with 5 different associates. If you value your time, customer service, and being appreciated for your business SAVE YOURSELF AND GO TO A DIFFERENT DEALERSHIP.

Mary Smith

Terrible customer relations, refused to adhere to extended warranty issued by Kia. I will never use this facility again. Had to call Corp. Signed Ethel and John Rollins- soon to be former Kia customers

Sasha M

So I’m not one to complain, but they’ve honestly pissed me off. I won’t be returning here again. They are constantly taking hours to complete a simple oil change and then provide a free “car wash” to compensate for the additional hours. The car wash is subpar and definitely doesn’t constitute the time wasted. What did it for me was today, I was quoted the wrong price not once but three times in one visit!! They replaced my undercarriage and quoted it at $100 when it was time to pay they advised there was a system error and it is now over $300 and asked would I like to keep it on my car?!? Number two they sent a coupon with their address to the house (the main reason I came) and then denied the coupon saying their location doesn’t participate in it even though it has their location listed on it. Lastly, they offered the engine fluid free of charge due to the issues and then when it was time to pay they then told me the manager couldn’t authorize it. Well why are your reps stating things, putting them in people’s car and then charging me them an entirely different price??? So now on top of waiting for the initial job to be done which too way too long, they have to go take all of this “free” stuff totaling over $400 off. I used to like this place but this past year has been steadily declining with today being the absolute last straw and I plan on taking the complaint to corporate. Absolutely ridiculous and a waste of several hours for an oil change!!

David Mitchell

Need a car and a grat deal, this is the place. Sales team is great and try to do everything to please its customers. Just accross from stone crest mall on mall parkway. Check them out.

Clinton Sapp

Courteous and competent service, I was able to get in and out pretty quick.

Raymond Wright

Your Service Adviser, Cassandra Lewis is the best when it comes to listening and suggestions about servicing my 2 Kia automobiles.

joshua .

The service was amazing. My sales person Yasmyne Cherry listened to everything I had to say and put me in a brand new 2020 Telluride from another dealership. Since Nalley Kia was a hour away, and the other dealership was closer to me, she took the time to deliver the vehicle to me at home after picking it up from the dealership. I really appreciate how she listened and made sure I got everything I asked for. Thank you Nalley Kia.

Darnicea Nuriddin

They worked on my car medium fast. I want it done right so that's good.

Tashbina Wahid

The staff is not to be trusted at this location! especially the finance manager; I was sold out a 12,000 mile warranty for $1800. I expressed both to the salesperson and finance Mgr (Tarrence) that I travel a lot and take road trips frequently. They still added it and now that my car needs over $2700 worth of service I’m being told I can’t use my warranty or get a refund, I wasn’t even offered a discount on my repairs!! Bad business

Cemetris Williams

Nalley Kia, showed great hospitality and was very attentive to my needs. I told my salesman my situation and what I could afford to pay. He took the time out to assure that I received all the features I wanted while still keeping me in my price range. All a long exhausting day there, I was even offered food. He provided me with his undivided attention the entire time, kudos to my salesman Stan Williams, if you are in need of a vehicle go to Nalley Kia, ask for Stan nice guy great customer service!!

Sherica Cammon

Good service.

Howard Smith

No hassle sale. Very friendly and helpful. Answered all my questions and explained everything.